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Actiontec electronic 56K/V.92 manual

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Table of contents for the manual

  • Page 1

    U ser Manual 56K/V .92 Ex ternal Modem[...]

  • Page 2

    i T able of C on tents Introduction 1 Fe a tures 1 P ackage Contents 2 Fir m w ar e Updates 2 Safety Information 3 T echnical Support 4 C onnecting the Modem 5 Pow er Switch 6 Fr ont Panel 6 Installing the Software 7 Windows 98 and 98 SE 7 Windows Me 10 Windows NT 4.0 15 Windows 2000 22 Windows XP 25 Tr oubleshooting 29 AT C ommands 31 C ommand F o[...]

  • Page 3

    ii Ac tion tec External 56K/V92 Modem User Manual[...]

  • Page 4

    1 Intr oduc tion Thank you for pur chasing the Act ion te c V .92 External Modem. The Modem is also co mpatible w ith the V .90 and K56Flex™ standards. ☞ Im por tant : Please read this entire c hapter . It contains important safety information. Fe a tures Am ong the features of the V .92 External Modem:  Quick Connect Re duces the time it ta[...]

  • Page 5

    2 Ac tion tec 56K/v92 External Modem User Manual  V .80 video standard support for v ideophone and video conferencing  Co ntroller -based, w ith support for W indows 98, M e, NT , 2000, and XP  S imple “Plug-N-Pla y” installation P ackage C ontents  Ac tiontec V .92 External Modem  I nstallation CD-R OM  Quick start guide and [...]

  • Page 6

    3 Chapter 1 Introduction Sa fe ty Information Shock Hazard To av oid shock hazard:  The power c ord and any other equipment t o which this product is attac hed m ust be c onnected to properly wired rec eptacles. Do not connect or dis- co nnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrica[...]

  • Page 7

    4 Ac tion tec 56K/v92 External Modem User Manual T echnical Suppor t Ac t ion te c Electronics, I nc., prides itself on making durable, high-quality , hig h- performance products. If you need assistance, the Ac t ion te c T echnical Support Department is always available, 24 hours a day , seven da ys a week, to pr ovide pro- fessional support. Ac t[...]

  • Page 8

    5 C onnec ting the Modem To co nnect the Modem: 1. Ensure the co mputer is po wered do w n. 2. Plug the serial cable connected to the r ear panel of the Modem in the serial port on the computer . 3. Plug one end of the phone cable to the “Line ” port on the rear panel of the Mo dem, and the other end to the phone wall jack. . ☞ Not e :I fc on[...]

  • Page 9

    6 Ac tion tec External 56K/V92 Modem User Manual Pow er Switch The Modem ’ s P ower S w itch is located on the left side of the rear panel, and is a push-button type sw itch. Push the button t o turn the Modem on, and push it again to turn it off. Fr ont Panel The front panel of the Modem contains a series of indicator LEDs (light emitting diodes[...]

  • Page 10

    7 Installing the Sof twar e Af te r connecting the M odem to the comput er and the phone line, the driver soft- ware must be loaded on the c omputer . Select the operating system used, and fol- low the instructions. W indow s 98 and 98 SE 1. Ensure the M odem is tur ned off, then power up the comput er and, while it is booting, insert the Installat[...]

  • Page 11

    8 Ac tion tec External 56K/V92 Modem User Manual 4. In the next window , select Search for the best driv er for y our dev ice (Rec ommended) , then click N ext. 5. Wh en the next window appears, click CD-ROM drive , then click N ext .[...]

  • Page 12

    9 Chapter 3 Installing the Software 6. In the next window that appears, W indows sear ches for and then finds the proper softwar e on the Installation CD . Click N ext . 7. The software is loaded on the hard driv e of the computer . W hen the window , below , appears, click Finish . The Modem is no w ready to use.T o verify the driver softwar e ins[...]

  • Page 13

    10 Ac tion tec External 56K/V92 Modem User Manual W indo ws Me 1. Ensure the M odem is tur ned off, then power up the comput er and, while it is booting, insert the Installation CD in the CD-R OM dr ive. 2. Af te r the computer has booted, tur n on the M odem. 3. The first “ Add New H ardware Wizar d” w indow appears. Select the Specify the loc[...]

  • Page 14

    11 Chapter 3 Installing the Software 5. The “Bro wse for Folder” w indow appears. Click on the + next to “EX T 560_V181 [X:]” CD-ROM icon (wher e X is the drive lett er of the CD-ROM drive on the c omputer). Three folders appear underneath “EXT 560_V181 [X:]. ” Click on the + next to the “EX T 56KV92” folder icon. M ore folders appe[...]

  • Page 15

    12 Ac tion tec External 56K/V92 Modem User Manual 7. In the next “ Add N ew Hard ware W izard” w indow , c lick N ext . 8. In the next window , Windo ws searches for and then finds the pr oper software on the Installation CD . Click N ext .[...]

  • Page 16

    13 Chapter 3 Installing the Software 9. The final “ Add New H ardware Wizard” window appears. Click Finish to co m- plete the download. The Modem is no w ready to use. Ve rifying Driver Software Installation ( Windows 98 and Me) To ver ify the Modem and its driv er software ar e configur ed properly: 1. Select Star t , Settings , then Cont r ol[...]

  • Page 17

    14 Ac tion tec External 56K/V92 Modem User Manual 3. In the “Diagnostics” tab of the “Modem Pr operties” window , select the COM port used by the Modem, then click Mor e I nf o … . 4. The “M ore Info ” w indow appears, displaying the settings used by the M o dem. Click OK when finished. . ☞ Not e :T he settings displayed in the “M[...]

  • Page 18

    15 Chapter 3 Installing the Software W indow s NT 4.0 1. Ensure the M odem is tur ned off, then power up the comput er and, while it is booting, insert the Installation CD in the CD-R OM dr ive. 2. Af te r the computer has booted, tur n on the M odem. 3. Fr om the desktop , select Start , Sett ings , then Contr ol Panel . 4. In the “Control Panel[...]

  • Page 19

    16 Ac tion tec External 56K/V92 Modem User Manual 6. In the next window , click Ha ve Disk… 7. In the “Install Fr om Disk” window , na v igate to the CD-R OM dr ive (either b y bro wsing using the Brow se… button, or entering the drive letter of the CD- R OM dr iv e in the “C opy manufactur er’ s files from ” text box), then click OK [...]

  • Page 20

    17 Chapter 3 Installing the Software 8. The “Locate File ” w indow appears. Select the CD-R OM drive ic on from the “Look in ” drop do wn list. 9. The contents of the CD appear in the “Locate File” window . Select EX T 56KV92 , then click Open.[...]

  • Page 21

    18 Ac tion tec External 56K/V92 Modem User Manual 10. The contents of the folder appear in the “Locate File” window . Select Drivers , then click Open. 11. The contents of the “Drivers ” folder appear in the “Locate File ” window . Select W inNT , then click Open .[...]

  • Page 22

    19 Chapter 3 Installing the Software 12. The contents of the “W inNT ” folder appear in the “Locate File” window . Select M dmatex.inf , then click Open. 13. An “I nstall Fr om Disk” w indow appears. Click OK .[...]

  • Page 23

    20 Ac tion tec External 56K/V92 Modem User Manual 14. In the next window , ensure Ac ti ontec 56K External Modem is listed in the “Models ” list box, then click OK 15. A nother window appears. Ensure Ac ti ontec 56K External Modem is listed in the text bo x, then click N ext .[...]

  • Page 24

    21 Chapter 3 Installing the Software 16. A “M odem Setup ” window appears, stating that the computer needs to be r estarted before the M odem can be used. Click OK . 17. Af te r the computer has r estarted, an “Install New M odem” window appears, stating that the Modem has been set up suc cessfully . Click Finish . The Modem is no w ready t[...]

  • Page 25

    22 Ac tion tec External 56K/V92 Modem User Manual W indow s 2000 1. Ensure the M odem is tur ned off, then power up the comput er and, while it is booting, insert the Installation CD in the CD-R OM dr ive. 2. Af te r the computer has booted, tur n on the M odem. 3. The first “Found N ew Hardwar e W izard” window appears. Click N ext .[...]

  • Page 26

    23 Chapter 3 Installing the Software 4. In the next window , select Search for a suitable driv er for m y device (rec- ommended) , then click N ext . 5. A nother “Found New H ardware Wizard” window appears. Select CD-ROM drives from the “Optional search locations” list, then click N ext .[...]

  • Page 27

    24 Ac tion tec External 56K/V92 Modem User Manual 6. In the next window , Windo ws states it has found the driv er . Click N ext . 7 .T he final “Found N ew Hardwar e W izard” window appears. Click Finish .T h e driver softwar e is now installed. The Modem is no w ready to use. T o verify the driver software installation, see “V erifying Dr i[...]

  • Page 28

    25 Chapter 3 Installing the Software W indow s XP 1. Ensure the M odem is tur ned off, then power up the comput er and, while it is booting, insert the Installation CD in the CD-R OM dr ive. 2. Af te r the computer boots up , turn on the M odem. 3. The first “Har dwar e U pdate Wizard” window appears. Select I nstall from a list, or specific lo[...]

  • Page 29

    26 Ac tion tec External 56K/V92 Modem User Manual 4. A nother “Hardwar e U pdate Wizard” window appears. Select Search remo v- able media (floppy , CD-ROM…) , then click N ext . 5. Wh en the “Found N ew Hard ware W izard” w indow appears, click Finish .T h e driver softwar e is now installed. The Modem is no w ready to use.[...]

  • Page 30

    27 Chapter 3 Installing the Software Ve rifying Driver Software Installation ( Windows 2000 and XP) To ver ify the Modem and its driv er software ar e configur ed properly: 1. Right-click My Co mputer , then select Prop er t ies . 2. In the “System Pr operties” window , select Har dw ar e , then click Dev ice M anager… . 3. In the “Dev ice [...]

  • Page 31

    28 Ac tion tec External 56K/V92 Modem User Manual 4. Wh en the “ Actiontec V .92 External Modem Pr oper ties” window appears, select Diagnostics , then click Quer y Modem . 5. The modem ’ s configuration information is displayed.[...]

  • Page 32

    29 Tr oubleshooting This section describes a few problems that may be enc ounter ed when using the Mo dem, and solutions to over come them. When I restart my computer , the Modem is not detected. Ensure the M odem is tur ned on, and the ser ial cable is connect ed properly t o a COM port on the computer , then restart the computer . The Modem doesn[...]

  • Page 33

    30 Ac tion tec External 56K/V92 Modem User Manual[...]

  • Page 34

    31 AT C ommands To access the M odem manually , use A T commands. A T c ommands can be sent to the Modem fr om a computer running a communications pr ogram. C ommand F ormat All commands must begin with the A T prefix, follo wed by the parameter , and end- ing by pressing the Ent er ke y on the keyboard. All commands can be enter e d in either all [...]

  • Page 35

    32 Ac tion tec External 56K/V92 Modem User Manual H0 H angs up the telephone line* H1 Picks up the telephone line Ln Speaker v olume L0 Off or low speak er volume L1 Low v olume L2 Me dium volume* L3 Hig h vo lu me ITU–T V .90 Operation Commands Three S-registers support K56flex, V .90, and V .34 connections. The S37 register is used to co ntrol [...]

  • Page 36

    33 Chapter 4 Tr oubleshooting S37 = 12 16800 bits/s S37 = 13 19200 bits/s S37 = 14 21600 bits/s S37 = 15 24000 bits/s S37 = 16 26400 bits/s S37 = 17 28800 bits/s S37 = 18 31200 bits/s S37 = 19 33600 bits/s 56K Dial Line Rate (S38) S38 = 0 Disable all 56K connections S38 = 1 autorate (maximum ac hievable connection)* S38 = 2 29333 bits/s S38 = 3 306[...]

  • Page 37

    34 Ac tion tec External 56K/V92 Modem User Manual S38 = 16 48000 bits/s S38 = 17 49333 bits/s S38 = 18 50666 bits/s S38 = 19 52000 bits/s S38 = 20 53333 bits/s K56flex and V .90 S election (S109) U se this register to disable 56K co nnections, or to select between K56flex and V .90 protoc ols. The default setting (S109=1) will attempt K56flex, and [...]

  • Page 38

    35 Notic es Regulatory Complianc e Notices Class B Equipment This equipment has been tested and found t o comply with the limits for a Class B digital dev ice, pursuant to P a rt 15 of the FCC R ules. These limits are designed to provide reasonable pr otection against har mful interfer ence in a residential installa- tion. This equipment gener ates[...]

  • Page 39

    36 Ac tion tec External 56K/V92 Modem User Manual Modifications The FCC re quires the user to be notified that an y changes or modifications made to this dev ice that are not expr essly approved b y A ction te c Electronics, Inc., may vo id the user’ s author ity to operate the equipment. Declaration of conformity for products marked with the FCC[...]

  • Page 40

    37 Limited W arran ty Har d ware : Ac t ion te c Elect ronics, Inc., warrants to the end user (“C ustomer”) that this hardwar e product w ill be free fr om defects in workmanship and materials, under normal use and ser vice, for twelve (12) months fr om the date of purchase from Ac t ion te c Electronics or its authorized reseller . Ac t ion te[...]

  • Page 41

    38 Ac tion tec External 56K/V92 Modem User Manual THIS A CTION TEC ELECTRONICS PRODUCT MA Y INCLUDE OR BE B UNDLED WITH THIRD-P AR TY SOFTW ARE, THE USE OF WHICH IS GO VERNED BY A SEP A- RA TE END-USER LICENSE A GREEMENT . THIS A CTION TEC ELECTRONICS W ARRANTY DOES NOT APPL Y TO SUCH THIRD- PA R TY SOFTW ARE. FOR THE APPLICABLE W ARRANTY , PLEASE [...]

  • Page 42

    39 Limited W arranty NEITHER ASSUMES NOR A UTHORIZES ANY OTHER P ERSON T O ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INST ALLA TION, MAIN- TEN ANCE OR USE OF ITS PR ODUCTS. A CTION TEC ELECTRONICS SHALL NO T BE LIABLE UNDER THIS W ARRANTY IF ITS TESTING AND EXAMIN A TION DISCL OSE THA T THE ALLEGED DEFECT OR MALFUNCTION IN THE [...]

  • Page 43

    40 Ac tion tec External 56K/V92 Modem User Manual Gov erning Law :T his Limited W arrant y shall be governed b y the laws of the State of California, U .S.A., excluding its c onflicts of laws and principles, and excluding the U nited Nations C on vention on Contracts for the International Sale of Goods.[...]