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Actiontec electronic UP102 manual

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Table of contents for the manual

  • Page 1

    Call Center Model #: UP102 V er 1.1 User Manual[...]

  • Page 2

    i Table of Contents 1 Introduction P ackage Contents F eatures System R equirements Getting to Know Call Center T echnical Support 2 Installing Skype Software Downloading and Installing Skype Creating a Skype Account Adding Contacts Assigning a Speed-Dial Number 3 Connecting Call Center Hardware Single-Line Connection Dual-Line Connection 4 Install[...]

  • Page 3

    ii Actiontec VoSKY Internet Phone Wizard User Manual[...]

  • Page 4

    1 Actiontec VoSKY Call Center User Manual Introduction 1 Thank you for purchasing the Actiontec V oSKY Call Center . Call Center allows you to make free calls o ver the Internet and budget calls with Skype™ any time, anywhere. With Call Center , you can use your regular telephone to make long distance calls and even international calls at dr amat[...]

  • Page 5

    2 Actiontec VoSKY Call Center User Manual Features Outgoing call forwarding (Internet calls to regular phone calls) Incoming call forwarding (regular phone calls to Inter - net calls) Calls back your regular phone number when Skype contact is online Computer answering machine Connect directly to your regular telephone so y ou can make and receive I[...]

  • Page 6

    3 Actiontec VoSKY Call Center User Manual Getting to Know Call Center This section contains a quick description of Call Center’ s lights (LEDs) and ports. Call Center has sever al indicator lights on its front panel, and a series of ports on its rear panel. Front Panel The front panel of Call Center features three lights: R egular Call, Internet [...]

  • Page 7

    4 Actiontec VoSKY Call Center User Manual Rear Panel The rear panel of Call Center contains three ports: USB, Line, and Phone. USB Port The USB port is used to connect a computer to Call Center via USB cable. Line Port The Line port is used to connect Call Center to a wall phone line outlet or modem via phone cable. Phone Port The Phone port is use[...]

  • Page 8

    5 Actiontec VoSKY Call Center User Manual Installing Skype Software 2 The rst step in setting up Call Center is installing Skype™ on the computer connected to Call Center . This chapter describes the Skype installation procedure in four parts: downloading and in- stalling Skype, creating an account, adding contacts, and assign- ing speed-dial [...]

  • Page 9

    6 Actiontec VoSKY Call Center User Manual 4. In the window that appears, read the on-screen instructions, select a language, then click Next . 5. In the next window , read the license agreement, click in the circle next to “I accept the agreement, ” then click Next.[...]

  • Page 10

    7 Actiontec VoSKY Call Center User Manual 6. Select a location on the computer’s hard driv e to download the Skype software, then click Next. 7. In the next window , set up additional tasks, if needed, then click Next.[...]

  • Page 11

    8 Actiontec VoSKY Call Center User Manual 8. Skype installs. Click Finish in the last window to complete the installation. The Skype software is installed on the computer . Go to the next section to create a Skype account. Creating a Skype Account T o create a Skype account: 1. After Skype installs, the “Create a new Skype account” window appea[...]

  • Page 12

    9 Actiontec VoSKY Call Center User Manual 2. In the next window , enter additional information. Click Next. 1. Go to the main Skype account window and click Add Contact. The Skype account is created. Go to the next section to add con- tacts to the account. Adding Contacts T o add contacts to your Skype account:[...]

  • Page 13

    10 Actiontec VoSKY Call Center User Manual 2. When the “ Add a Contact” window appears, enter the name of another Skype user in the appropriate text box, then click Search . 3. Use your mouse to select the person you are looking for , then click Add Selected Contact .[...]

  • Page 14

    11 Actiontec VoSKY Call Center User Manual 4. A “say Hello! ” window appears, then click OK. The contact has been added. T o view the contact list, select the “Contact” tab from the main Skype window . T o add assign a speed-dial number to a contact, go to the next section. Assigning a Speed-Dial Number 1. From the main Skype window , selec[...]

  • Page 15

    12 Actiontec VoSKY Call Center User Manual 2. In the next window , enter a speed-dial number , then click OK. 3. The speed-dial number is assigned to the contact. 4. Repeat to assign a speed-dial number to other contacts. After nishing with the installation and conguration of Skype, go to the next chapter (“Connecting Call Center Hardware?[...]

  • Page 16

    13 Actiontec VoSKY Call Center User Manual Connecting Call Center Hardware 3 This chapter explains how to physically connect Call Center to a telephone and phone line. There are two basic ways to connect Call Center: Single-Line or Dual-Line. Caution: Make sure the Call Center is not connected to the computer until instructed to do so by Call Cente[...]

  • Page 17

    14 Actiontec VoSKY Call Center User Manual Single-Line Connection with Dial-Up Modem If the computer is connected to the Internet via dial-up modem with no other phone line in the home, Call Center can only be set up in Single-Line mode. T o connect IPW in Single-Line mode with a dial-up modem: 1. Get the phone cable from the telephone and insert o[...]

  • Page 18

    15 Actiontec VoSKY Call Center User Manual T o connect Call Center in Dual-Line mode: 1. Get the phone cable from the telephone and insert one end in the “Phone” port on the rear panel of Call Center . 2. Connect the other end of the phone cable to the telephone. 3. Using the supplied phone cable, insert one end in the “Line” port on the re[...]

  • Page 19

    16 Actiontec VoSKY Call Center User Manual Dual-Line Connection with DSL Modem Since DSL modems are connected via phone line (like Call Cen- ter), there are two ways to connect Call Center when a DSL mo - dem is present: Connecting to a Phone Line Splitter , and Connect- ing to a DSL Filter . Select the conguration matching the current computer/[...]

  • Page 20

    17 Actiontec VoSKY Call Center User Manual Connecting to a DSL Splitter If the telephone is connected to the phone line via a wall mount DSL lter , follow this procedure to connect Call Center: 1. Use the supplied phone cable and insert one end in the “Line” port of Call Center . Call Center is connected in Dual-Line mode. Next, go to chapte[...]

  • Page 21

    18 Actiontec VoSKY Call Center User Manual Installing Call Center Software 4 After connecting Call Center hardware (see chapter 3), Call Center software must be installed on the computer . T o install Call Center software: 1. Insert the Installation CD in the CD-ROM drive of the computer , then, from the rst “InstallShield Wizard” window , c[...]

  • Page 22

    19 Actiontec VoSKY Call Center User Manual 3. When the next window appears, either click Change to select a cus- tom location to install Call Center software, or click Next to install the software in the default location (...Progr am FilesV oSKY Call Center). 4. When the next window appears, read the on-screen instructions. Click Install . 5. The[...]

  • Page 23

    20 Actiontec VoSKY Call Center User Manual If Call Center was not connected correctly , a warning window appears. If this occurs, connect Call Center as described in step 5, click OK , then continue to step 6. 6. Another window appears. Enter an email address to be contacted about future online updates. Click Next . 7. A window with information abo[...]

  • Page 24

    21 Actiontec VoSKY Call Center User Manual 8. The last window appears. Click Finish . 9. W ait for the Call Center application to launch (this may take up to a minute). When the following window appears, select “ Allow this pro- gram to use Skype” by clicking in the appropriate circle, then click OK . The Call Center Conguration window appea[...]

  • Page 25

    22 Actiontec VoSKY Call Center User Manual Conguring Call Center 5 This chapter explains how to congure Call Center software for Remote Internet Calling, Computer Answering Machine, Call Forw arding, and Call Return. It also describes other congur ation features av ailable with Call Center . Conguring Call Center Features Call Center mu[...]

  • Page 26

    23 Actiontec VoSKY Call Center User Manual 2. Click in the check box next to “Enable R emote Internet Calling. ” 3. Enter a three-digit password in the appropriate text box to pro- vide security for Call Center access. 4. Select the number of times the telephone line rings before Call Center picks up from the drop-down menu. Actiontec recom- me[...]

  • Page 27

    24 Actiontec VoSKY Call Center User Manual Note: If the Call Center icon does not appear in the system tra y , the Call Center application has not launched. Double- click on the Call Center icon on the desktop to launch. The Call Center icon will then appear in the system tra y .T o con- gure R emote Internet Calling, double-click the Call Cente[...]

  • Page 28

    25 Actiontec VoSKY Call Center User Manual Note: If the Call Center icon does not appear in the system tra y , the Call Center application has not launched. Double- click on the Call Center icon on the desktop to launch. The Call Center icon will then appear in the system tra y . 1. In the “Conguration” tab , go to the drop-down menu in the [...]

  • Page 29

    26 Actiontec VoSKY Call Center User Manual Call Return Call Return is used in conjunction with R emote Internet Calling. When a previously dialed and unav ailable Internet contact comes back online, Call Center places a call to a selected regular tele- phone. This feature is especially useful when used with R emote Internet Calling. T o congure [...]

  • Page 30

    27 Actiontec VoSKY Call Center User Manual Note: Only one telephone number can be used for both Call F orwarding and Call Return. This section describes additional conguration options a vailable on Call Center . Other Conguration Options T o reset Call Center to its default settings, click Default at the bot - tom of the Conguration tab . [...]

  • Page 31

    28 Actiontec VoSKY Call Center User Manual Clicking About in the V oSKY Call Center window generates the “ About” tab. Here, Call Center’ s rmware, software, and BIOS versions are display ed. Also, the user can check for updates. About[...]

  • Page 32

    29 Actiontec VoSKY Call Center User Manual Check for Updates T o check for Call Center software or rmw are updates, click Check for Updates in the About tab. The following window appears: If a new software or rmw are is available for Call Center , a pop-up message appears. Select Y es to download and install the update, or No to cancel the in[...]

  • Page 33

    30 Actiontec VoSKY Call Center User Manual Using Call Center 6 This chapter explains how make calls using Call Center , includ- ing calling an Internet telephone, calling a regular telephone, and answering a call. Before Using Call Center Before making a call with Call Center , make sure of the following: The computer meets or exceeds the minimum s[...]

  • Page 34

    31 Actiontec VoSKY Call Center User Manual Using Call Center in Single-Line Mode This section describes how to use Call Center in Single-Line mode. When in Single-Line mode, Call Center can make and receiv e calls from Internet contacts. Calls can also be made to regular telephone numbers using the SkypeOut service. All calls must be conducted usin[...]

  • Page 35

    32 Actiontec VoSKY Call Center User Manual Ending a Call T o end a call, put the receiver back onto the telephone. Making a Conference Call Call Center supports up to four other Skype contacts (not including the user) participating in a conference call. To make a conference call: 1. From the Skype window , click T ools, then Create Conference. 2. I[...]

  • Page 36

    33 Actiontec VoSKY Call Center User Manual Using Call Center in Dual-Line Mode When Call Center is set up in Dual-Line mode, all Single-Line mode features are av ailable. Additional features include making and receiving regular calls (computer-to-land-line or computer - to-mobile phone), R emote Internet Calling, Call Forwarding, Call Return, and C[...]

  • Page 37

    34 Actiontec VoSKY Call Center User Manual Using Regular Call Mode T o use Regular Call mode to mak e a call: 1. Pick up the telephone receiver . The Regular Call light illuminates. 2. Dial the telephone number . 3. W ait for the party to answer . Using Internet Call Mode and SkypeOut Before making this type of call, make sure the SkypeOut sub - sc[...]

  • Page 38

    35 Actiontec VoSKY Call Center User Manual Ringback Alert If the phone is hung up while a previous call is on hold, Call Center rings back to alert the user that a call is still on hold. T o continue the call on hold, pick up the receiver . Dual-Line Mode From a Remote Phone The following features are av ailable when using any telephone in the worl[...]

  • Page 39

    36 Actiontec VoSKY Call Center User Manual Using Call Return If Call R eturn is activated on Call Center (see “Call Return” on page 26), when an Internet call is made and the contact is not online, an alert will be sent when the contact returns online to the telephone whose number has been entered in Call Center’ s Conguration tab . A typi[...]

  • Page 40

    37 Actiontec VoSKY Call Center User Manual T o check voice mail on the Computer Answering Machine: 1. Double-click the Call Center icon in the system tra y or desk - top of the computer . The “V oSKY Call Center” window appears. 2. Select the “V oicemail” tab. In the top part of the tab is the “V oice Messages” list box, which displays [...]

  • Page 41

    38 Actiontec VoSKY Call Center User Manual Quick Reference Tables Consult these tables (Basic or Advanced) for quick reference. Basic Procedures Action Instruction Make a Skype Call 1. Pick up the telephone’ s receiver . 2. Make sure IPW is in Internet Call mode (indicated by the Internet Call light illumi nating). If not, press the “#” key t[...]

  • Page 42

    39 Actiontec VoSKY Call Center User Manual Make an Ordinary Call* Pick up the telephone’ s receiver and dial normally . Receive an Ordi - nary* or Internet Call When the telephone rings, pick up the re- ceiver and begin talking. Call Center auto- matically selects the correct mode. Call Waiting 1. While on an Internet call and an incoming regular[...]

  • Page 43

    40 Actiontec VoSKY Call Center User Manual For Adv anced Procedures, the Line P ort must be set up and the corresponding feature must be enabled in the Congur ation screen. Basic Procedures Advanced Procedures Action Instruction Make a Skype Call From Any Tele- phone (Remote Internet Calling) 1. Pick up the telephone’ s receiver . 2. Dial Call[...]

  • Page 44

    41 Actiontec VoSKY Call Center User Manual Call Forwarding If an Internet call is left unanswered, it is forwarded through the phone line to the phone number chosen by the user . Call Return 1. An Internet call is made, but the contact is not online. 2. A message, stating the contact is not av ailable, is heard. Press the “1” key on the telepho[...]

  • Page 45

    42 Actiontec VoSKY Call Center User Manual Specications a Model Number UP102G (V oSKY Call Center) Interface Ports USB Audio Device Class 1.0 compatible RJ11 port: for connecting with analog telephone RJ11 port: for connecting with PSTN line LED indicators R egular Call, Internet Call, Ready Linear Audio Signal Support 16-bit Power Consumption 5[...]

  • Page 46

    43 Actiontec VoSKY Call Center User Manual On-Hook Voltage 48V DC Off-Hook Loop Current 25 mA DC Ringing Voltage 110V peak to peak; 25 Hz Dimensions (LxWxH) 11.5 x 8.5 x 2.5 cm (4.5 x 3.3 x 1 in.) Weight 125 g (4.4 oz.) Operating temperature 0° - 55° C (32° - 131° F) Relative Humidity > 80 % (non-condensing) Certications FCC, CE, CCC, JA [...]

  • Page 47

    44 Actiontec VoSKY Call Center User Manual Regulatory Compliance Notices Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to P art 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This[...]

  • Page 48

    45 Actiontec VoSKY Call Center User Manual This device complies with P art 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference 2. This device must accept any interference receiv ed, including interference that may cause unw anted operation Note: T o comply with FCC RF exposure[...]

  • Page 49

    46 Actiontec VoSKY Call Center User Manual Limited Warranty Hardware: Actiontec Electronics, Inc. , warrants to the end user (“Customer”) that this hardware product will be free from defects in workmanship and materials, under normal use and service, for twelve (12) months from the date of purchase (US) or twenty - four (24) months from the dat[...]

  • Page 50

    47 Actiontec VoSKY Call Center User Manual products will meet Customer’s requirements or work in combina - tion with any hardware or applications softw are products provided by third parties, that the operation of the softw are products will be uninterrupted or error free, or that all defects in the software products will be corrected. F or any t[...]

  • Page 51

    48 Actiontec VoSKY Call Center User Manual Actiontec Electronics shall not be responsible for any softw are, rmware, information, memory data, or Customer data contained in, stored on, or integrated with an y products returned to Action- tec Electronics for repair , whether under warranty or not. WARRANTIES EXCLUSIVE: IF AN ACTIONTEC ELECTRONICS[...]

  • Page 52

    49 Actiontec VoSKY Call Center User Manual Disclaimer: Some countries, states or provinces do not allow the exclu- sion or limitation of implied warr anties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury , so the above limitations and exclusions[...]

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