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Alcatel-Lucent Digital Home Care Solution manual

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Table of contents for the manual

  • Page 1

    Alcatel-Lucent Digital Home Care Solution Creating a Better Experience for Y our Customers[...]

  • Page 2

    2 Alcatel-Lucent Digital Home Care Solution Y ou are eager to deploy triple-play services and generate revenues from innovative services such as IP television (IPTV). But to make triple-play deployment a success, you need to create a compelling customer experience while solving your own operational challenges and maintaining reasonable OPEX. The Al[...]

  • Page 3

    3 Alcatel-Lucent Digital Home Care Solution The Customer Challenge When setting up triple-play services, you are naturally concerned about the many operational challenges. The growing complexity of home networks and the lack of knowledge of end users to manage and solve problems by themselves almost inevitably increases your burden. Furthermore, re[...]

  • Page 4

    4 Alcatel-Lucent Digital Home Care Solution The Alcatel-Lucent Solution The Alcatel-Lucent Digital Home Care solution is a comprehensive solution designed to solve your home networks management challenge and associated end-user support interactions. It cares for all fulfillment and assurance processes applied to home networks and triple-play servic[...]

  • Page 5

    Responding to Challenges 5 Alcatel-Lucent Digital Home Care Solution Less Costly Operations The Alcatel-Lucent Digital Home Care makes your home-network management easier by allowing you to manage even large numbers of devices and customer homes with a reasonably sized team. It accelerates service deployment and time-to- revenue thanks to intellige[...]

  • Page 6

    6 Alcatel-Lucent Digital Home Care Solution Key Featur es and Benefits The Alcatel-Lucent Digital Home Care solution, as illustrated in T able 1, helps you accelerate rev en ue gen eration from innovative triple-play and high-speed Internet access (HSIA) services, achieve important operational savings and keep customers satisfied, ensuring higher c[...]

  • Page 7

    7 Alcatel-Lucent Digital Home Care Solution How Does the Solution W ork? Covers All Stages of Service Deployment The Alcatel-Lucent Digital Home Care solution is brought to the market through a partnership between Alcatel-Lucent and Motive. The solution combines the Alcatel-Lucent 5580 Home Network Manager (HNM) for the management of home devices, [...]

  • Page 8

    8 Alcatel-Lucent Digital Home Care Solution Enables Effective Customer Support W ith the Alcatel-Lucent Digital Home Care solution, you have the right set of tools to manage your customer support issues. Motive’ s F AST solutions provide assisted- and self-service support capabilities that simplify the processes of setting up, managing and troubl[...]

  • Page 9

    9 Alcatel-Lucent Digital Home Care Solution Easily Integrates into Y our OSS Environment The Alcatel-Lucent Digital Home Care solution is available both as integrated out-of-the-box, and as independent modules, tailored to your specific needs. Each module has been engineered to in tegrate easily into your unique envi ronment, supporting e nd- to- e[...]

  • Page 10

    10 Alcatel-Lucent Digital Home Care Solution As your partner in delivering triple-play services, Alcatel-Lucent brings several advantages to the table. A W orld-Leading Partner Freedom of Choice Alcatel-Lucent’ s approach is vendor agnostic, giving you the freedom to choose your CPE vendor . W ith more than 25 CPE vendors currently certified inte[...]

  • Page 11

    11 Alcatel-Lucent Digital Home Care Solution[...]

  • Page 12

    www .alcatel-lucent.com Alcatel, Lucent, Alcatel-Lucent and Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. T he information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. © 2007 Alcatel-Lucent. All ri[...]