AltiGen comm 600 manual

Alti-IP 600 Phone ™ Administration Manual 05/200 4 4290-00 10-5.0[...]

WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not kn ow of any telecommu nications system that is immune to this type of cr iminal activity. AltiG en Communicati ons, Inc. will not accept liability for any damages, including long distance [...]

Alti-IP 600 M anual i Contents C o n t e n t s .......... ......... ......... ............. .. i W a r r a n t y ......... ............. ......... ........... v P r e f a c e :A b o u tT h i sM a n u a l .. ......... ............. . v i i C HAPTER 1 A nO v e r v i e wo ft h eA l t i - I P6 0 0 ............. ......... .. 1 H a r d w a r eC o m p o n[...]

Alti-IP 600 Ma nual ii Active Lo gon Whi le Another Handset i s Already Logged On To the S a m eE x t e n s i o n .......... ..... ...... ........ ...... .. 1 7 R e s t o r i n gD e f a u l tS e t t i n g s .... ........ ...... ........ ..... 1 8 R e b o o t i n gt h eA l t i - I P6 0 0 .... ........ ...... ........ ..... 1 8 C o n f i g u r i n g?[...]

Alti-IP 600 Manu al ii i L o c a lM e n uC o n f i g u r a t i o nM e s s a g e s ......... ..... .......3 9 Alti-IP 600H/60 0PH Running Message s . . . . . . . . . . . . . . . . . . 39 I PP h o n eB o o tM e s s a g e s ......... ......... ..... ...... . 4 1 U s e rR e f e r e n c e ........ ......... ..... ......... ..... ....4 1 G l o s s a r y [...]

Alti-IP 600 Ma nual iv[...]

Alti-IP 600 Manual v Warranty What The Warranty Covers AltiGen Communi cation s warrant s its ha rdware p roduct s to be free from defects i n mat erial and work manship du ring the w arranty p eriod. If a pr oduct p roves to be de fective in m aterial or workma nship dur ing the w arranty peri od, AltiG en Comm unicati ons will, at it s sole opti [...]

vi Alti-I P 600 Manual 1. Take or ship the produc t (shipment pr epaid) to your Al tiGen dist ributor or to Alti Gen Commu nications, Inc . All material s being ret urned to AltiGe n must have an associate d RMA numbe r. RMA numbe rs are issued by Al tiGen Cust omer Serv ice and can be obtai ned by cal ling 1-888- ALTIGE N (258-4436) o r faxing an [...]

Alti-IP 600H /600PH Ma nual vii Preface: About This Manua l This document provides the req uired steps to get the A lti-IP 600 phone up and runni ng on a Voice over IP (VoIP) n etwork. For co mplete and det ailed information on procedu res that you need to perform on Al tiGen’s AltiW are application or other netwo rk devices, refer to the AltiWar[...]

viii Alti- IP 600H/ 600PH Manu al Related Documentatio n • Alti-IP 600 Quick Reference Ca rd • AltiWare OE/ACC System Installation and Administra tion Manual or AltiContact Mana ger System Ad ministration Manual[...]

Alti-I P 600 M anual 1 C HAPTER 1 An Overview of the Alti -IP 600 The Alti-IP 60 0 class of AltiGen IP phones is an H.3 23-complian t, business teleph one that provides voi ce communication ov er an IP network. The Alti-IP 600 provides fu nctionality sim ilar to tr aditional an alog phone s, includi ng automatic redi al, on-hook dial ing, hands- fr[...]

Alti-IP 600 Ma nual 2 Figure 2. Alti-IP 600, Top View 1 LCD Screen Multi-use: di splays featu res such a s time, phone number, caller ID, cal l waiting, line/call status an d call time. 2 PC Acc ess Port Connects to PC (10 /100 PC ) 3 Networ k Po rt Connec ts to net work (1 0/100 SW) 4 AC Adapter Port Co nnects to power outlet. 5 Soft K eys 1-10 10[...]

Alti-I P 600 M anual 3 6 Volume Increases/ decreases volu me of ringer, speaker and handset /heads et. 7 Navi gation keys ! / " (UP/DOW N keys) allow you to scroll th rough text and sel ect features disp laye d on the LCD screen. # (FOR WARD key) is for menu se lecti on. $ (BACK key) r eturns to p revio us confi gurat ion menu or dele tes the [...]

Alti-IP 600 Ma nual 4 Note: * indicates a normal operating mode key feature, which is only availabl e after registering the A lti-IP 600H/60 0PH with the phone server and logged in as an extension. Hardware Compon ents The following hardware items are included in this package: • Alti-IP 600 Set • Phone receive r • AC Adapter (Input: 10 0-240V[...]

Alti-I P 600 M anual 5 C HAPTER 2 System & Network Requirements System Req uiremen ts • AltiWare OE 4 .5A or high er Note: A lower version of AltiWare may cause the IP phone to lose several advanced features, resultin g in use as a very basic H.323 p hone. • AltiGen OE 4.5A Gatekeeper or hig her (to s upport Plug and P lay functional ity) N[...]

Alti-IP 600 Ma nual 6 AltiGen I P Phone Service AltiGen IP Phone Service is installed together with AltiServ, runs on the same system as AltiServ, and connects to AltiServ through enhanced AltiLink+ pro tocol on behalf of Alti-IP 600 phones. This servic e must be running for the Alti-IP 600 to operate. If IP Phone Service stop s while the Alti-IP 6[...]

Alti-I P 600 M anual 7 C HAPTER 3 Installation These steps d escribe procedures f or installin g and con figuring the A lti-IP 600 locally — through manu al setup or plug and play. To install and configure the phone remotely, refer to “Remote Installation” on page 15. Manual Setu p To manually set up the Alti- IP 600 phone, perform the fo llo[...]

Alti-IP 600 Ma nual 8 This opens the AltiGen IP Ph one Configuration window where, after setting up an IP extens ion, you can set t he following p arameters for t he IP extens ion: The left side of the IP Phone Configuration window d isplays all the Alti-IP phon e extensions that have been set up in the sy stem. After creating t he IP ext ensions, [...]

Alti-I P 600 M anual 9 Parameter Description Soft Key 1 - 10 Corresp onds to t he 10 soft keys on the Alt i-IP 600 . Use th e drop down list t o assign one of the f ollow ing funct ions to the desired keys: • N/A - when se lect ed, the cor res pondi ng soft key cann ot be used. • BLF (Busy Lamp Fi eld) - when s elected, en ter an extensi on num[...]

Alti-IP 600 Ma nual 10 Gener al Allows you to spe cify the IP address of the AltiServ system the Alti-I P 600 phone i s connect ed to. The ve rsion of software associate d with AltiServ is automaticall y displayed in th e Version field. To allow the extension user to h ave passwo rd-protect ed configu ration func tionality from th e phone itself, c[...]

Alti-IP 600 M anual 11 Apply To Butt on The Apply To butto n works with the following parameters: General , H.323 , TF TP ( Server field only; Reset IP Phone and B oot Download options cannot b e applied to multiple extensi ons), Displ ay Workg roup Statu s and Debug . Copy Fro m But ton The Copy From button allows y ou to copy Fu nct ion Ke y sett[...]

Alti-IP 600 Ma nual 12 Notes: • When the Alti- IP 600 is b ooted up withou t the PC port plu gged in, the PC p ort defaults to 10M bps. • If the PC port is to be used , the user should plug i n both the LAN port and P C port befor e the IP phon e is boot ed. • The user s hould r eboot the A lti-IP 60 0 under any of the following conditions: ?[...]

Alti-IP 600 M anual 13 If you are not using Gatekeeper Auto Discovery , you must manuall y configure the AltiW are IP address setting int o the Alti-IP 600. Refer to “Confi guring IP Sett ings” on pag e 24. 6. Activate the IP Exte nsion Once the device is in itialized, the user mus t follow these steps t o activate the IP Extension. Note: The u[...]

Alti-IP 600 Ma nual 14 • Gatekeeper auto discovery uses broadcast UDP packets which work in the LAN or VPN environmen t, but not through the pu blic IP network. Plug and Play Setup Before IP Phone is Started To set up your IP Phone to properl y execute the Plug and Play feature, perform the following steps BEFORE YOU START THE PHONE: 1. Ensure th[...]

Alti-IP 600 M anual 15 1. Pow er up the I P phon e (the ph one s houl d be in basi c mode ). 2. Pres s **7 + ENT ER to go to the IP phone configurat ion menu. 3. Pres s **2 + ENT ER to restore default settings. 4. Reboo t the phone (by unpl ugging the po wer and repluggin g OR pres sing $ (BACK key) until in Basic mode. The IP phone will automatica[...]

Alti-IP 600 Ma nual 16 5. If NAT server is used, access NETWORK settings in the configuratio n menu . Ch ange ENABLE NAT s etting to YES and assign the NAT server’s pub lic IP address in the NAT Address setting. 6. If conf iguring w ith an H.323 NAT ro uter, the N AT router can fo rward IP traffic to a specified private IP address based on the de[...]

Alti-IP 600 M anual 17 Verifying the Phone Startup Pro cess After the Alt i-IP 600 has power connect ed to it, the phone b egins its automatic bootin g process by cy cling throug h these steps: 1. All LED lights will be on. 2. The LCD screen d isplays [ATGN BOOT] on the first line. 3. On the second line o f the LCD s creen, the follo wing messages [...]

Alti-IP 600 Ma nual 18 Imp ortan t: Also, the user should not u se the VM opti on to log on the Alti-IP 600. Resto ri ng Def ault Sett ings To automatically res tore the orig inal default setting s for the A lti-IP 600: 1. Pres s **7 ,t h e np r e s st h e ENTE R button 2. Pres s **2 ,t h e np r e s st h e ENTE R button. Rebooti ng the Al ti-IP 60 [...]

Alti-IP 600 M anual 19 • If the Alti-IP 600 is configured for a public IP address, you can call other public IP address devices. If the Alti-IP 600 is configured for a priva te IP address, you can call other private IP address devices that you can “see” or that are on y our subnet. Operation Not es • The Alti-IP 600 d oes not work wit h TAP[...]

Alti-IP 600 Ma nual 20[...]

Alti-IP 600 M anual 21 C HAPTER 4 Configuring Phone Settings A set of p hone related p arameters — sy stem settin gs and netwo rk settings — can be configured through t he IP phone’s setup menu by pressi ng “ ** 7 ,” then th e ENTE R button. ! / " (UP/DOWN keys) selects YES or NO in th e LCD display. # (FORWARD key) selects menu. $ ([...]

Alti-IP 600 Ma nual 22 Network Set tings TFTP S erve r System>TFTP Server {Save TFTP Server I P Address} Sets the TFTP ser ver IP address for updating fi rmware. Boot Download System>Boot Download After fir mware image upgra de, submenu cha nges to {No}. U sed mainly f or upgrad ing or troubleshoo ting. On the next b oot, the phone will d own[...]

Alti-IP 600 M anual 23 Modifying DHCP Settings Dynamic Host Configuration Protocol (DHCP) automatically assigns IP addresses to devices when they are connected to the network. Enabling DHCP The Alti-IP 600 automatically enables DHCP by default, but you can reset the protocol if it becomes d isabled usi ng the follo wing steps: 1. Pres s **7 + ENT E[...]

Alti-IP 600 Ma nual 24 4. Pres s " (DOWN key) to disable DHCP. Configu ring IP Sett ing s Use these guidelines when manually confi guring the IP settings: • Ensure the def ault gateway IP add ress in on the s ame subnet as the host IP address. • When inp utting IP ad dresses into the A lti-IP 600, use the * k e yt oe n t e r periods . For [...]

Alti-IP 600 M anual 25 5. Use t he buttons on the dial pad to enter the new TFTP s erver addr ess, using the * key to enter periods. Us e the $ (BACK key) to correct any mistakes. 6. Pre ss the ENTER button. Updati ng Pho ne Fi rmware Note: If usin g TFTP Server App lication, TF TPD32, incl uded in the CD- ROM, copy the followin g files — tftpd32[...]

Alti-IP 600 Ma nual 26 5. Once th e IP Phone is rebooted, all LED li ghts will b e on. 6. The LCD screen d isplays [ATGN BOOT] on the first line. 7. On the second line o f the LCD s creen, the follo wing messages are displa yed in succe ssion: — CHECK MEMORY (RAM checking state) — CHECK FW (Firmw are ch ecking state) — BOO TING NOW (Initializ[...]

Alti-IP 600 M anual 27 For more detailed information regarding NAT configuratio n guide lines and implementation, ref er to the AltiWare OE/ACC or ACM System Administration M anual . Note : If more t han o ne Alt i-IP 600 ph one s its be hind N AT, a VP N tun nel is required to connect between the NAT router and the corporate router. Assignin g NAT[...]

Alti-IP 600 Ma nual 28 Distinctive Ringing Support If the Dist inctive Call W aiting Tone o ption is e nabled i n AltiAdmin/ACM Admin, you may have three different call waiting tone cadences that distinguis h the types o f calls: • Internal call = two ring • External call = one ring • Operator call = three rings Workgroup St at us Display The[...]

Alti-IP 600 M anual 29 Network ,t h e n p r e s st h e ENTER bu tton. This feature c an be enab led or d isabled t hrou gh the Display Workgroup Sta tus check box in the AltiGen IP Phone Configu ration Page in AltiAdmin/ ACM Admin, Activi ty Di splay When the Alti-IP 600 user calls an extension in the system which has Activity codes set up, if the [...]

Alti-IP 600 Ma nual 30[...]

Alti-IP 600 M anual 31 C HAPTER 5 Phone Funct ion s The Alti-IP 600 p rovides a bro ad range of call handling and dialing features directly on the phone and thro ugh the Al tiWare system. The following section lists the supported telephony features, a brief description and additional configuration notes where applicable. Feature Description Configu[...]

Alti-IP 600 Ma nual 32 Conf erence (CONF) Initiates a co nference a nd adds in other parties one at at i m e . • Single Call W aiting , Multiple Cal l Waiting o r Live Ca ll Waiti ng must be enabled i n AltiAdmin /ACM Admin in or der to co nferen ce incomi ng calls. • The user who first initiates t he confer ence call ca n selec t anothe r conf[...]

Alti-IP 600 M anual 33 Hold Plac es an a ctiv e call o n hold. • When multiple C all Wait ing Fea ture i s enabl e at the ex tens io n, the u se ca n put m ultip le in com ing calls on hol d and retriev e using the phon e’s ! / " (UP/DOWN keys) and ENT ER button . • Pressing H OLD whi le onhoo k will retri eve last ho ld call. • Suppor[...]

Alti-IP 600 Ma nual 34 Ring Ton es Select f rom one of three ring tones. • Press **6E N T E R , sc roll to SELECT RING , and sel ect from 0 -2 . Soft Keys 1-1 0 Quickly performs a specif ied funct ion (Busy Lamp Field , AltiServ Feature C ode, Ph one Sett ing or S peed D ial ) previo usly con figure d by the Sys tem Adm inis trat or. (Soft key #6[...]

Alti -IP 6 00 Man ual 35 Appendix A Specifications Net wor k Proto cols • H.323, R TP, RTCP, TFTP, TCP, UDP, DHCP, DNS, ARP, ICMP, Telnet Cal l Co nt ro l Proto cols • H.32 3 Audio Standards • V ocode r: ITU G.7 11 (PCM), one low bi t rate (G. 723.1) • Acousti c Echo canc ellation sup porting hi gh-quali ty speake rphone Keypad Features &am[...]

Firewall Consid erations 36 Alti -IP 60 0 Man ual Firewal l Cons iderati ons If using a firewall in the AltiWare e nvironment, th e following network ports are used: Dimensions • 2 1 0x1 7 5x7 5m m Power • External power brick, 5VDC, 1.5A Client Se rver TCP UDP AltiAdmi n a a. It is recom mende d that this be ru n only in an in tran et . AltiWa[...]

Appendix A Alti -IP 6 00 Man ual 37 Trouble shootin g The fo llow ing tab le pro vide s the mo st comm on pr oble ms an e nd user ma y encount er. For Alti-IP 600 phone questio ns or problems not listed here, contact AltiGen Technical Support. Problem/Sy mptom Solu tion AltiWa re is unrea chable. • Check t o make sure the A ltiWare IP address i n[...]

Trouble shootin g 38 Alti -IP 60 0 Man ual No IP Address • Check if D HCP is ena bled. If YES, ch eck networ k con nection . If NO, ch eck D HCP Se rver set ting. • Chec k if Alti -IP 600 phon e’s IP a ddr ess is confi gured . One w ay conn ection . • Make su re fir ewa ll se ttin g has a ll the TCP /UDP ports requ ired by Al tiWar e opened[...]

Appendix A Alti -IP 6 00 Man ual 39 LCD Message s Local Menu Configu ration Me ssages The following mess ages may be dis played in the LCD w hen accessing Menu Conf iguration: Alti-IP 600H/600PH Running Messages The fol lowi ng messa ges ma y be displ ayed in the LC D when r unni ng the Alti-IP 600H/6 00PH: Message Definitio n conf timeout! After 2[...]

LCD Messages 40 Alti -IP 60 0 Man ual AW UNREACHABLE! Fai led to conne ct to the A ltiGen ph one serve r. The user is trying t o register the I P phone with an i nvalid IP phon e’s IP ad dre ss or the A ltiGe n Pho ne Serv er's I P a d d r e s si si n v a l i d . Or, the ne twork c onnection is lost in of fhook or con nect stat e. Refe r to [...]

Appendix A Alti -IP 6 00 Man ual 41 IP Phone Boot Messag es The fol lowi ng messa ges ma y be displ ayed in the LC D when b ootin g the Alti-IP 600H/6 00PH: User Reference Basic Phone Opera tion * indi cates a no rmal op eratin g mode phon e featur e, which is only availabl e after registe ring the Al ti-IP 6 00 with t he phone serv er and l ogged [...]

User Reference 42 Alti -IP 60 0 Man ual Con fer en ce * During a call: 1) Press CONF button (this automatically selects a new line and places the other party on hold) 2) Enter target telephone number 3) When the call connects, press CONF button again OR $ (BACK key) to cancel conference and retu rn back to original party. • The number of parties [...]

Appendix A Alti -IP 6 00 Man ual 43 Line P ar k During a call: 1) Press #51 or Line Park soft key (if configured) 2) Enter two-digit Line Park line. The LED for L ine Park soft key will be lit up and t urns off when the parked call is picked up, the caller hangs up, or t he call is routed to voice mail. Mute While on a call wit h Speaker on : 1) Pr[...]

User Reference 44 Alti -IP 60 0 Man ual * * Feature Codes **2 .. .......... ....... ........ R e s t o r ed e f a u l ts e t t i n g s( w h e nu s e ri si n Configura tion Menu) **3 .. .......... ....... ........ R e b o o t **6 .. .......... ....... ........ P r o g r a mS o f tK e y **7 .. .......... ....... ........ C o n f i g u r a t i o nM e [...]

Appendix A Alti -IP 6 00 Man ual 45 # 3 5 ........... ....... ..........V i r t u a lL o gI n( S t a t i o nP r i v i l e g eO v e r r i d e ) # 6 9 ........... ....... ..........D i a lL a s tC a l l e r # 7 7 ........... ....... ..........S t a t i o nS p e e dD i a l # 8 8 ........... ....... ..........S y s t e mS p e e dD i a l # 9 9 .........[...]

User Reference 46 Alti -IP 60 0 Man ual[...]

Alti -IP 6 00 Man ual 47 Glossary A Alti -IP 600 H/60 0PH - AltiGen’ s H.323-com pliant, bu siness telephon e that provid es voice com municatio n over an IP network . ASCII - American St andard Code for Information Interch ange. B Boot - to cause the computer to sta rt executing instruc tions. BPS - Bits Per Second. The num ber of bits transmitt[...]

48 Alti -IP 60 0 Man ual E exte nsio n num ber - an arbitrary number o f two to five digit s that matche s a station to a particu lar user. F Firewall - a set of related program s, located a t a network gat eway server, t hat protects the resources of a network from users of other networks. FLASH - a sudden b rief signal. Acti vated by depressing t[...]

Alti -IP 6 00 Man ual 49 K keyboa rd - system in terf ace f or commu nica tion. A g roup of numeric k eys, alphabe tic keys, or function keys used for enterin g information into a terminal and into the system . Usually patterned after the QWE RTY keyboard layo ut. This term is derived from t he sequence of the fi rst six keys in the first row of al[...]

50 Alti -IP 60 0 Man ual One Number Acces s - a feature of Alti Ware that allows us ers to create a list of phone num bers tha t the syst em can us e to track us ers and con nect the m with an incomin g call if they are not at their extension d esk. onhook - the term used to describe a telephon e in the idle state or with the receiver still res tin[...]

Alti -IP 6 00 Man ual 51 subnet mask - the method use d for splitting I P networks in to a series of su bgroups, or subne ts. The ma sk is a bi nary pa ttern that is matche d up with t he IP ad dress to turn par t of the host ID add ress f ield int o a field for su bnet s. System Speed D ialing - thi s featur e allows the u ser to acce ss a system [...]

52 Alti -IP 60 0 Man ual workgr oup pilot num ber - an exten sion de signated t o a workg roup that is not associated wit h a physical p ort and may consist of up to 6 4 members. When th e pilot number is d ialed, the call i s distributed to the wo rkgroup m embers.[...]

Index Alti -IP 6 00 Man ual 53 Index A activ ating IP e xtensi on 13 active lo gon while an other hand set is already log ged on 17 activity di splay 29 additi onal f eatur es 35 address Alt iGen Com muni cations , Inc. ii AltiAdmin setup 12 AltiAdmin configuration requiremen ts 5 AltiAdmin setup 7 AltiGen Communication s phone num bers i i Alt iGe[...]

Index 54 Alti -IP 60 0 Man ual headset 3 2 headse t port support 29 HOLD button 3 I ICMP 35 ICOM button 3 installatio n 7 IP extension activat ion 13 IP phon e copy from 11 IP settings config urati on 24 K keyp ad fe atur es 35 known lim itations 41 L LAN 35 LCD 2 , 35 LCD messages 39 LED 35 Line Park 33 local addre ss 22 M main indic ator light 3 [...]

Index Alti -IP 6 00 Man ual 55 U UDP 35 updating phone firmwa re 25 using DS L 1 5 V verify ing p hone st artup p rocess 17 versio n info rmati on 22 VM button 3 volu me 3 W warranty v how to g et ser vice v workgrou p status display 28 X XSFR button 3[...]