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Apex Digital Apex EmergeCard Remote Access manual

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Table of contents for the manual

  • Page 1

    Run Y our Servers Smarter EmergeCard Remote Access User Guide[...]

  • Page 2

    Emerg eCard Remote A ccess Us er Gui de © 2001 Apex Inc. All ri gh ts rese rved. July 2001 Pri nted in the Unit ed States of A merica Apex Pa rt Number 053-0191-00 The inform atio n co nta ined in th is g uid e is sub je ct t o ch ang e w ithou t no tice . Ap ex In c. s ha ll not b e liable for t ec hnic al or e d itoria l err ors o r omis sion s [...]

  • Page 3

    Em erge Ca rd Re mo te A cces s U se r G u ide Co nte nt s • • • • i Contents 1. Overview 1 Emer ge Card R emot e Acc ess Ov ervie w ........................................................................... 1 Pack age Cont ent s ...................................................................................................... 2 Key Fe[...]

  • Page 4

    Em erge Ca rd Re mo te A cces s U se r G u ide Co nte nt s • • • • ii Scre en Upd ate R ate ....................................................................................... 33 Chan ged- Seg ment G rid.................................................................................. 34 Usin g Fun ction K eys ..........................[...]

  • Page 5

    Em erge Ca rd Re mo te A cces s U se r G u ide Overview • • • • 1 1. Overview Eme rg eC ard Re mote Access Ov er vi ew Th e EmergeCard i s the f astest and most reli able way to remo tely contro l and man age your entir e serv er popul atio n — no mat ter wher e you ar e, and no ma tter wher e you r serv ers are! The Eme rge C ard pr ovid[...]

  • Page 6

    Em erge Ca rd Re mo te A cces s U se r G u ide Overview • • • • 2 Package C ont ents Emerge Card CD containing the EmergeCard R emote Access User Gui de and the E merge sof tware Emer geCard In stal l Car d Save Your Emerge Pac kaging Apex sh ips the Em erge system in pack aging desi gned to prot ect its com ponents dur ing shi pping an d h[...]

  • Page 7

    Em erge Ca rd Re mo te A cces s U se r G u ide Overview • • • • 3 Key Featu res Fea tur e Desc ripti on OSC AR C om pa tible On-S cre en Co nfigu rat ion an d A ctivit y Rep ortin g. Co mpa tib le with OSCAR-enabl ed switches such as Ou tLook an d Viewpoi nt, whi ch provi de access to all of the commands and f unctio ns of Apex’ s conso l[...]

  • Page 8

    Em erge Ca rd Re mo te A ccess Us e r Gu ide In sta llation • • • • 4 2. Installat ion Sys tem Requ irem ents The f oll owi ng are the r ecommended sy stems for your EmergeCar d. Recomm ended system s: • Comp aq 1850R • Compaq Prosi gnia Seri es • Co mpa q P rolia nt Se rie s • Dell Power Ed ge 6300 • Dell Dim ens ion S erie s •[...]

  • Page 9

    Em erge Ca rd Re mo te A ccess Us e r Gu ide In sta llation • • • • 5 Ins tallation Ch ecklist Follo w th e s tep s o utlin ed in th e c hec klist be low t o ins tall yo ur Em erg e rem ote com pu te r sys tem . 1 Check the contents of the p ackag e 2 Plan the Emer ge sy stem op tions Connec tion options Location options Remote access opti [...]

  • Page 10

    Em erge Ca rd Re mo te A ccess Us e r Gu ide In sta llation • • • • 6 Pl anni ng Y our E mer ge Syste m Op tions Before you se tup your ne w Eme rge system, take a few minutes to plan your layout. A quick revi ew of your o pt ions will fac ilitat e a qu ick, trou ble -fre e ins ta llatio n. System connection opti ons You may connect y our E[...]

  • Page 11

    Em erge Ca rd Re mo te A ccess Us e r Gu ide In sta llation • • • • 7 Vid eo resolution sup port opti ons The Emerg e supp orts stan dard high-re solution VGA v ide o up to 1024 x 768 @75 Hz re fresh rate. • 640 x 480 @60 Hz • 640 x 480 @72 Hz • 640 x 480 @75 Hz • 640 x 480 @85 Hz • 800 x 600 @56 Hz • 800 x 600 @60 Hz • 800 x [...]

  • Page 12

    Em erge Ca rd Re mo te A ccess Us e r Gu ide In sta llation • • • • 8 Ins talling you r EmergeCard The exa ct in sta llat ion p roc ed ure you will fo llow to inst all yo ur Em erg eC ar d will d e pe nd o n th e computer system brand y ou are usi ng. The f oll owin g instructi ons giv e you th e essential steps to accompli sh your install [...]

  • Page 13

    Em erge Ca rd Re mo te A ccess Us e r Gu ide In sta llation • • • • 9 Conn e ct ing to an OutL ook Switch or a Server The Emerge can be attached directly to an OutLook switch or to a server to all ow the remote user to gain access to servers or remotely access commands and fun ctionali ty of remote swit ches. Connect direct ly to a server T[...]

  • Page 14

    Em erge Ca rd Re mo te A ccess Us e r Gu ide In sta llation • • • • 10 To connect to a sw itch console p ort or server 1 Ma ke s ure t he E mer ge syst em is turn ed off and unp lug ge d. 2 Pl ace the uni t in t he desired l ocati on. Th e maxi mum len gth of cable between t he Emerge sy stem and a c omp ute r or s witch sho uld b e n o mor[...]

  • Page 15

    Em erge Ca rd Re mo te A ccess Us e r Gu ide In sta llation • • • • 11 Connect ing to a Mu lti-us er OutLook S witch The E merge can be con nected to an O utLook mul ti-u ser swi tch in two dif feren t wa ys: eith er t o a user consol e or sy stem port. Co nnect to a s witch con sol e por t Emerge can be connected to one of the user con sol[...]

  • Page 16

    Em erge Ca rd Re mo te A ccess Us e r Gu ide In sta llation • • • • 12 To co nne ct to an O utL ook multi-us er s witch 1 Ma ke s ure t he E mer ge syst em is turn ed off and unp lug ge d. 2 Place the unit in the desired location. 3 Connect the v ideo, mouse, an d keyboar d intercon necting cables to their respecti ve jack s on the back pan[...]

  • Page 17

    Em erge Ca rd Re mo te A ccess Us e r Gu ide In sta llation • • • • 13 Conn ecting t o a Viewpoint Us er Pod Att ac hing the Eme rg e to a us er p od allow s a rem ote use r to utiliz e th e O SC AR me nus to a cc es s commands and functionality of the Viewp oint switch. Connect a monitor if you want to perform setup or mai ntenance lo call[...]

  • Page 18

    Em erge Ca rd Re mo te A ccess Us e r Gu ide In sta llation • • • • 14 To connect to a user pod 1 Ma ke s ure t he E mer ge syst em is turn ed off and unp lug ge d. 2 Place the E merge syst em in th e desired l ocatio n. The max imum cable len gth bet ween the E merge and the t arget syst em shoul d be no lo nger than 1 2 feet. 3 Connect th[...]

  • Page 19

    Em erge Ca rd Re mo te A ccess Us e r Gu ide In sta llation • • • • 15 Con nectin g to a V iewpoint U ser Pod and S yst em Pod Att ac hing the Em erg e t o a syst em po d a nd u se r po d a llows a re mot e u se r to u tilize the OSC AR me nus to access the commands an d functio nality of the Vi ewpoint sw itch and per form mai ntenance on [...]

  • Page 20

    Em erge Ca rd Re mo te A ccess Us e r Gu ide In sta llation • • • • 16 To co nne ct to a us er po d and s ystem po d 1 Ma ke s ure t he E mer ge syst em is turn ed off and unp lug ge d. 2 Pl ace the uni t in th e desired l ocatio n, no l onger than 12 feet from a user pod. 3 Connect the mou se, video, an d keyboar d intercon necting cables [...]

  • Page 21

    Em erge Ca rd Re mo te A cce ss Us e r Gu ide Co nfig urat ion • • • • 17 3. Configura tio n Confi gur ing Yo ur Eme rg e Car d Afte r ins ta lling yo ur Em er ge Ca rd, follow the st ep s lis te d b elo w in th e C onfig ura tion Ch ec klist b e fore operat ing your new system. Conf igur ation che cklis t 1 Ins tall and confi gure the Emer[...]

  • Page 22

    Em erge Ca rd Re mo te A cce ss Us e r Gu ide Co nfig urat ion • • • • 18 Ins tall an d Con figu re th e Emerge S oft ware Onc e yo ur ne w Em er ge Ca rd is ins talle d yo u will n ee d t o ins tall yo ur Em erg e s oft ware . To insta ll and c onf igur e you r Eme rge s of tware 1 Inser t the E merge CD i nto t he Syst em’s CD- ROM driv[...]

  • Page 23

    Em erge Ca rd Re mo te A ccess Us e r Gu ide Opera tion • • • • 19 4. Operation Usin g the Emerge Applicat ion This c ha pte r d es crib es how to o pe rat e you r Eme rg e s oftw are . The follow ing c he cklis t will h elp you in operat ing and cu stomiz ing y our Em erge envi ron ment. Ref erence th e fol lowi ng pages for detail s on ea[...]

  • Page 24

    Em erge Ca rd Re mo te A ccess Us e r Gu ide Opera tion • • • • 20 Launchi ng the Eme rg e Ap pl ica tion To gain acc ess f rom the remote c omputer thro ugh Emerge to th e target system 1 Dou ble -clic k the Eme rge ico n to o pe n th e Em erg e app lica tion . If this is the first ti me you are running the Emerge, you w ill use t he Switc[...]

  • Page 25

    Em erge Ca rd Re mo te A ccess Us e r Gu ide Opera tion • • • • 21 Usin g the Swit ch Conf iguration Wizard To use the Switc h Con figu ratio n Wizar d 1 Doubl e -cli ck the Eme rge icon on the de sktop of the Administrator Remote Control console to open Emerge. 2 If t his is the first time you ha ve la unc hed Em erg e o r if no win dow s [...]

  • Page 26

    Em erge Ca rd Re mo te A ccess Us e r Gu ide Opera tion • • • • 22 4 Se le ct t he type of s witc h b eing us ed . C lick Next . -or- Select (O ther) if you ar e using an Apex compatibl e switch and select the asso ciated sw itch model. Clic k Next . 5 A dial og box appear s asking i f additi onal sw itches are ti ered fro m this swi tch. S[...]

  • Page 27

    Em erge Ca rd Re mo te A ccess Us e r Gu ide Opera tion • • • • 23 6 Yes brin gs up a dial og box ask ing wh ich por ts the tier ed switch es are attached to . Select All or Ports. (If you sel ect Ports , proceed t o Step 10 .) Cli ck Next . 7 If y ou select All , yo u are asked i f all the switch es are the same type. Sel ect Yes or No an [...]

  • Page 28

    Em erge Ca rd Re mo te A ccess Us e r Gu ide Opera tion • • • • 24 8 Se lec tin g Yes b ring s up a d ialo g b ox th at a sks you to ide ntify t he tier ed swit ch t ype . 9 Select the tiered sw itch and cl ick Next . A dial og box appear s where y ou enter the name y ou want as soc iate d with ea ch Po rt. S ele ct h ow you wa nt t he w in[...]

  • Page 29

    Em erge Ca rd Re mo te A ccess Us e r Gu ide Opera tion • • • • 25 10 If y ou select Port s , a dial og box appears aski ng you to enter t he port nu mbers and/ or port range s, s epa rate port numb ers a nd/or rang es with comma s. 11 Se le ctin g Next brings u p a dialog box aski ng if al l tier ed Switches ar e the same type. Select Yes [...]

  • Page 30

    Em erge Ca rd Re mo te A ccess Us e r Gu ide Opera tion • • • • 26 15 If y ou select Yes, but I want to use the s ame window for all ports when y ou fir st en counter the Switch Configuration Wizard di alog box and cli ck Next , a di alog box appears aski ng you to enter a title for the Target Sy stem Wind ow. 16 Enter the ti tle y ou wan t[...]

  • Page 31

    Em erge Ca rd Re mo te A ccess Us e r Gu ide Opera tion • • • • 27 Beg inni ng a Ho st Sessio n Once you have configured your Emerge to recog nize the attac hed switche s, you can be gin a host sessio n by dou ble-cl ick ing the E merge ic on on th e desktop t o laun ch Emerge. To Begin a Host Sessi on 1 Dou ble -clic k the Eme rge ico n on[...]

  • Page 32

    Em erge Ca rd Re mo te A ccess Us e r Gu ide Opera tion • • • • 28 Emerge Applicat ion Tool Bar The f oll owi ng tool bar appears at th e top of y our E merge appli cation windo w. This Icon Represents This 1 New Target Wi ndow Opens th e New T arget Sy stem dial og box to in iti ate another se ssion window or the Switch W izard. 2 Log Fi l[...]

  • Page 33

    Em erge Ca rd Re mo te A ccess Us e r Gu ide Opera tion • • • • 29 Target S yst em Tool an d St atus Bars The followin g ta rge t s yste m w indo w will a pp ea r for e ac h of th e p ort w indo ws yo u ha ve op en . This Icon Represents This 1 Port Name/Numb er Port na me/numb er of ta rget syste m is disp layed . 2 Start Session Starts a [...]

  • Page 34

    Em erge Ca rd Re mo te A ccess Us e r Gu ide Opera tion • • • • 30 Men u Item s in th e Emerge W indo w This Key Represents This Which Does This FILE Start/Stop Sessi on Starts or sto ps a session with the active target sy stem. New Target Wi ndow Opens th e New T arget Sy stem dial og box to in iti ate another se ssion window or the Switch[...]

  • Page 35

    Em erge Ca rd Re mo te A ccess Us e r Gu ide Opera tion • • • • 31 This Key Represents This Which Does This WINDOW New Ta rge t W indo w Allows you t o se lec t a d iffere nt t arg et s yste m. Cascade All ows you to cascade multi ple session s on the screen. T i l e H o r i z o n t a l l y / V e r t i c a l l y Allo ws yo u to t ile m ulti[...]

  • Page 36

    Em erge Ca rd Re mo te A ccess Us e r Gu ide Opera tion • • • • 32 Res olution Table The R esoluti on Tabl e lis ts the supported v ideo reso lutio ns and associated v alues. Y our cur rent res olut ion is the se le cte d va lue .[...]

  • Page 37

    Em erge Ca rd Re mo te A ccess Us e r Gu ide Opera tion • • • • 33 Opti miz ing Y our Conne ctio n Pe rfor mance Screen Upda te Rate The Scree n Update Rate allows you to set the video up date rate betwe en 2 sec onds and 200 millis ec ond s to ad jus t to t he type of c onn ec tion yo u are us ing to a cce ss your tar ge t sys te m. If y o[...]

  • Page 38

    Em erge Ca rd Re mo te A ccess Us e r Gu ide Opera tion • • • • 34 Changed-Segmen t Grid The Changed- Segment Gri d ident ifi es the presence and l ocatio n of an y screen act ivi ty. T his f eature i s important for helping you to improve the pe rformance of your connection. If the p hase is out of ad jus tme nt , you ma y have sc re en a [...]

  • Page 39

    Em erge Ca rd Re mo te A ccess Us e r Gu ide Opera tion • • • • 35 Using Functio n Ke ys Eme rg e c ome s c onfig ure d w ith h elp ful fun ctio n keys tha t a llow you to s ele ct me nu it ems qu ickly. Click the Function Key Help icon on the Tool bar or look under the H elp menu item to find the Function Key that has be en configured for [...]

  • Page 40

    Em erge Ca rd Re mo te A ccess Us e r Gu ide Opera tion • • • • 36 Setting Alte rnate Func tion Key M apping You can chang e the curre nt function key confi gura tions or remove Emerge assignme nts entirely to match your existing system usage . To set alternative key m apping and func tion keys 1 From Config ure , sel ect F unction Keys . T[...]

  • Page 41

    Em erge Ca rd Re mo te A ccess Us e r Gu ide Opera tion • • • • 37 Confi gur ing Mo use P oi nter s Eme rg e offe rs you th e a bilit y to c onfig ure your m ous e p oint er s for u niqu e o pe rat ing e nviro nme nts . Synchronize at Upper-Left C orner This option f ocuses the synchronization of the mouse pointer of the target system and t[...]

  • Page 42

    Em erge Ca rd Re mo te A ccess Us e r Gu ide Opera tion • • • • 38 Optimi zing Mo use Perf ormanc e Apex r ecommends that all servers co ntrol led by the E merge system be adju sted as foll ows pri or to inst alla tion . To adjust Standa rd PS/2 mouse dri vers Access vi a Control Panel>Mouse>Motion tab>Pointer Speed Th e mouse mot [...]

  • Page 43

    Em erge Ca rd Re mo te A ccess Us e r Gu ide Opera tion • • • • 39 Improvin g the V ideo Dis play The E merge gather s system i nfor matio n from the target system th rough obser vati on. Because i t has an u nob trus ive pre se nce , it ca nnot ob tain sp ec ific s yste m info rma tion. Wh en it ob tain s th e vid eo image f rom the tar ge[...]

  • Page 44

    Em erge Ca rd Re mo te A ccess Us e r Gu ide Opera tion • • • • 40 To adjust the di splay ed video i mage of the t arget system 1 Click the Video icon on the toolbar for the conso le swi tch screen t o open th e Adjust me nts di alog box or Press F6, the Adjust Settings function k e y, to bri ng up the Emerge Adju stme nts menu. 2 Select A [...]

  • Page 45

    Em erge Ca rd Re mo te A ccess Us e r Gu ide Opera tion • • • • 41 Sett ing Your Swit ch Port Sc an Rat e If y ou have set Emer ge to automatical ly scan from por t to port, y ou can set how l ong i t stay s at each port by setting the slider on the Switch Port Scan R ate.[...]

  • Page 46

    Em erge Ca rd Re mo te A ccess Us e r Gu ide Opera tion • • • • 42 Adj us tin g th e Target W indow Propert ies The P roperti es dial og box al low s you to contro l var ious at tribu tes of y our tar get system inclu ding the Name, Switch P ort numbe r, and Tiered Port numb er. To change Target W indow Prop erties 1 Open the Target W indow[...]

  • Page 47

    Em erge Ca rd Re mo te A ccess Us e r Gu ide Opera tion • • • • 43 Maint aining Log Files The E me rge syst em m aint ains an a pp licat ion lo g file tha t c an b e r evie wed b y Ape x C ust ome r Su pp ort for s ervic ing p rob lem s. The lo g file se ttin gs ca n be mod ifie d to rec ord sp ec ific typ e s of in forma tion, alth oug h m[...]

  • Page 48

    Em erge Ca rd Re mo te A ccess Us e r Gu ide Opera tion • • • • 44 Viewin g Emerge Version s You can acce ss a window d isplaying the current versions of the Eme rge ap plication and compone nts that you are running. To verify the current versi on of the Emerge 1 C lick Help>A bout Apex Emerge or se lec t th e Em erg e icon on th e Em er[...]

  • Page 49

    Em erge Ca rd Re mo te A ccess Us e r Gu ide Tro ub lesh o otin g • • • • 45 5. Trouble shooti ng Symp tom Prob able C ause Recommend ed Soluti on Method that mouse mov emen ts are proc essed a nd tran sferre d Press Alig n Mouse Poin ters hotke y <F9>. Emer ge host mouse lose s sync hroniz atio n with target mouse Sp eed /accele rati[...]

  • Page 50

    Em erge Ca rd Re mo te A cces s U se r G u ide Ap en dixes • • • • 46 Appendices Ge tting He lp Whe re t o Go for Assi stan ce Visit our We b site for the latest technical informati on and to d ownload updates. www.apex.com Conta ct your dis tributor or re seller E-m ail A pex Custo mer Suppo rt: su pport@apex .com Pho ne Apex Cu stomer S u[...]

  • Page 51

    Em erge Ca rd Re mo te A cces s U se r G u ide Ap en dixes • • • • 47 Comm unicat ions R egulation Inform ation ENGLIS H Fed eral C ommunicati ons No tice (C lass A Equi pment) Thi s equipment h as been tested and foun d to comply with the l imi ts for a Cl ass A digital device, pursu ant to P art 15 of the F CC rules. T hese li mit s are d[...]

  • Page 52

    Em erge Ca rd Re mo te A cces s U se r G u ide Ap en dixes • • • • 48 Limit ed Warrant y Ap ex Inc . wa rran ts t hat the Eme rge re mote ac ce ss c ard (Prod uc t) will b e fre e fro m de fe cts in mate rials and workmanship und er normal use and service for a pe riod of one yea r from the d ate of rec e ipt. Any im plie d warra nty on the[...]