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Apple Remote Desktop manual

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Table of contents for the manual

  • Page 1

    Ab o u t Apple Remote Desktop[...]

  • Page 2

    K Apple Computer , Inc. © 2002 Apple Computer , Inc. All rights reserved. Under the copyright laws, this publication may not be copied, in whole or in part, without the written consent of Apple. The Apple logo is a trademark of Apple Computer , Inc., registered in the U.S. and other countries. Use of the “keyboard” Apple logo (Option-Shift-K) [...]

  • Page 3

    3 Contents What Is Apple Remote Desktop? 5 System Requirements for Apple Remote Desktop 6 Setting Up Apple Remote Desktop on Client Computers 6 Install the Client Software 6 Set Access Privileges to Client Computers That Use Mac OS X 7 Set Access Privileges to Client Computers That Use Mac OS 8.1 through 9.2 8 Access Privilege Settings 9 Setting Up[...]

  • Page 4

    [...]

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    5 1 Apple Remote Desktop What Is Apple Remote Desktop? Apple Remote Desktop gives you the ability to remotely control and manage Macintosh desktops. It’s your complete solution for remote desktop access, remote assistance, system management, and software distribution. Y ou can use Apple Remote Desktop to m use documents and applications when away[...]

  • Page 6

    6 System Requirements for Apple Remote Desktop Administrator computers m Mac OS X v10.1 or later m 128 megabytes (MB) of random-access memor y (RAM) m Mac OS Extended (HFS+) formatted hard disk m Ethernet Client computers m Mac OS 8.1 through Mac OS 9.2 or later , and Mac OS X v10.1 m 12 MB of RAM m Ethernet or AirPort network connection File serve[...]

  • Page 7

    7 Set Access Privileges to Client Computers That Use Mac OS X F ollow the steps in this section to set access privileges for each client computer that uses Mac OS X. T o make changes on a Mac OS X client, you must have the name and password of a user with administrative privileges on the computer . T o change privileges on each computer , follow th[...]

  • Page 8

    8 2 Make the changes you want to the access privileges. Y our changes take effect immediately . See “ Access Privilege Settings” on page 9 for more information. 3 If you want, enter information in any or all of the four Computer Info fields. This information appears in Apple Remote Desktop System Infor mation reports. F or example, you can ent[...]

  • Page 9

    9 3 If you want, click Change Info and enter information about the computer . This information appears in Apple Remote Desktop System Infor mation reports. F or example, you can enter an inventor y number for the computer , a serial number , or a user ’s name and telephone number . After you are finished, you can delete the Remote Desktop Securi[...]

  • Page 10

    10 Setting Up Apple Remote Desktop on Administrator Computers T o set up Apple Remote Desktop on administrator computers, you install the sof tware on the computer you plan to use to administer remote computers. Then, you open the application and create a main list of computers. Step 1: Install the Apple Remote Desktop software Use the Installer on[...]

  • Page 11

    11 Using Apple Remote Desktop With Computers in an AirPort Wireless Network Using Apple Remote Desktop to observe or control client computers connected through an AirP ort wireless network can sometimes result in impaired per formance or cause communication errors to appear in the Computer Status window . T o get the best per formance from Apple Re[...]

  • Page 12

    12 Sof tware Sear ch report: Determines if an item is on a computer by checking the following kinds of information about the item: size, kind, label, version, Info window comments, date created or modified, location, file type, and creator (the application that created the file). Ideal for finding applications or documents that have been mispla[...]

  • Page 13

    13 m If several computers in the same area of the network show a large number of lost pack ets, there may be a network connection problem or a problem with an intervening router or bridge. Using the System Information Report Y ou can choose any of the following types of information to display in the System Information report: Option Information dis[...]

  • Page 14

    14 Network T ype 1 T ype of network hardware to which the computer is connected, such as Ethernet or AirPort Open T ransport V ersion 1 V ersion of Open T ransport installed on the computer Play and Record Whether the computer can play and record sounds at the same time Printer Name 1 Name of printer selected Printer T ype 1 T ype of printer select[...]

  • Page 15

    15 Using Report Windows to Work With Computers After you’ve created a report, you can use it to select computers and then do any of the following: m create other reports m manage computers m interact with users m schedule server commands T o create new computer lists from a report window : m Select computers in the report window and click the New[...]

  • Page 16

    16 m Restart computers by using the Restart command in the Manage menu. m Open applications and documents by using the Open Selected, Open Item, or Open Application command in the Manage menu. m Lock the computer screens until you’re ready for the class to begin working by using the Lock Screen command in the Interact menu. Getting the Best Perfo[...]

  • Page 17

    17 Interpreting Error Messages If a message appears in red and begins with the word “Error ” in the Status column in the Computer Status window , the last command you tried to use on a computer did not work. Error messages remain in the Status column for about 45 seconds, or until you per for m another command on the computer . Screen: Name The[...]

  • Page 18

    18 Chatting With Another Admin Y ou tried to start a text chat with a user who is already using text chat with another administrator . Command Failed The last command did not work, probably because certain applications are open on the computer . Do one of the following: m ask the user to quit all applications m use the Logout command in the Manage [...]

  • Page 19

    19 Gen erating Re port Y ou tried to use a command on a computer that is creating a report. W ait until the report is finished and tr y again. Item Exists Y ou tried to copy an item to a location on the computer that has an item with the same name. If you stop the Copy command, this message indicates which computers have the item. Y ou can create [...]

  • Page 20

    20 Where to Find More Information About Apple Remote Desktop F or additional information related to Apple Remote Desktop, tr y these resources. m Y ou’ll find more information in the Apple Remote Desktop Read Me file and on the Apple Remote Desktop W eb site: www .apple.com/remotedesktop m The AppleCare W eb site provides several infor mation r[...]