Aspire Digital 8930Q manual

Aspire 8930Q Series Service Guide PRINTED IN T AIW AN Service guide files and updates are availab le on the ACER/CSD web; for more information, please refer to http://csd.acer .com.tw[...]

II Revision History Please refer to the table below for the updates ma de on Aspire 8930Q service guide. Date Chapter Up dates[...]

III Copyright Copyright © 2008 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any lan guage or computer languag e, in any form or by any means, electronic, mechanical, magne tic, optical, chemi cal, manual or otherwise, without the[...]

IV Conventions The following conventi ons are used in this manual: SCREEN MESSAGES Denotes actual messages that appe ar on screen. NOTE Gives bits and pieces of additional information related to the current topic. W ARNING Alerts you to any damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to av[...]

V Preface Before using this information and the product it s upports, please read the fo llowing general info rmation. 1. This Service Guide provides you with all techni cal information relating to the BASIC CON FIGURA TION decided for Acer's "glo bal" product offering. T o better fit local market require ments and enhance prod uct c[...]

VI[...]

Chapter 1 1 Features Below is a brief summary of the computer ’s many feature: Operating system  Windows Vista™ NOTE: Windowsl ® Vista TM Capable PCs come with Windows ® XP installed, and can be upgraded to Windows ® Vista TM . For more information on Windows ® Vista TM and how to upgrade, go to: Microsoft.com/windowsvista. Platform and [...]

2 Chapter 1 Input devices  105-/106-key keyboard  T ouchpad pointing device  Acer CineDash media console capacitive human inte rface device Communication  Acer Video Confer ence, featurin g: z Integrated Acer Crystal Eye webcam z Acer PureZone technology z Optional Acer Xpress V oIP phon e  WLAN: z Intel ® Wireless WiFi Link network[...]

Chapter 1 3 System Block Diagram[...]

4 Chapter 1 Board Layout Top View Aspire8930Q M/B layout and connecto r location TOP view No. Name Description 1 CN2 LCM Cable CNTR 2 CN6 Power Board FFC CNTR 3 CN3 LED Board Cable CNTR 4 CN1 LED Board Cable CNTR 5 CN4 Power Cable CNTR 6 U6 South Bridge 7 CN12 I/O Board CNTR 8 CN15 S peaker Cabl e CNTR 9 CN14 MDC CNTR 10 CN13 BT Cable CN TR 1 1 CN1[...]

Chapter 1 5 Bottom View Bottom view No. Name Description 1 CN501 Battery CNTR 2 CN502 CPU Socket 3 CN500 F AN Cable CNTR 4 Jack500 RJ45 5 CN503 VGA Port 6 CN507 HDMI Port 7 CN510 HDMI Port 8 CN513 USB Port 9 CN515 USB Port 10 Jack501 SPDIF 1 1 Jack502 MIC jack 12 Jack503 Line in jack 13 CN 51 1 S peaker Cable CNTR 14 U510 North Bridge 15 CN516 HDD [...]

6 Chapter 1 Your Acer Notebook tour After knowing your computer features, let us show you around your new Aspire computer . Front View[...]

Chapter 1 7 No. Icon Item Description 1 Acer PureZone T wo internal stereo microphones for sound recording. 2 Display screen Also cal led Liqui d-Crystal Display (LCD), displays computer output. 3 Power button T u rns the computer on and off. 4 S tatus indicators Light-Emitting Diodes (LEDs) that light up to show the status of the computer's f[...]

8 Chapter 1 Closed Front View Rear view No. Icon Item Description 1 S peakers Left and right speakers deliver stereo audio output. 2 6-in-1 card reader Accepts Secure Digit al (SD), MultiMediaCard (MMC), MultiMediaCard Plus (MMCplus), Memory S tick (MS), Memory S tick Pro (MS PRO), xD-Picture Card (xD). 3 CIR receiver Receives signals from a remote[...]

Chapter 1 9 Left View No. Icon Item Description 1 DC-in jack Connects to an AC adapter . 2 Modem (RJ-1 1) po rt Connects to a phone line. 3 Ethernet (RJ-45) port Connects to an Ethern et 10/1 00-ba sed network. 4 External display (VGA) port Connects to a display device (e.g., ex ternal monitor , LCD projector). 5 HDMI port Supports high definition [...]

10 Chapter 1 Right View No. Icon Item Description 1 ExpressCard/54 sl ot Acceots one ExpressCard/54 module. 2 Optical drive Internal optical drive; accepts CDs or DVDs . 3 Optical disk access indicator Lights up when the optical drive is active. 4 Optical drive eject button Ejects the optical disk from the drive. 5 Emergency eject hole Ejects the o[...]

Chapter 1 11 Base view No. Icon Item Description 1 Hard disk bay Houses the computer's hard di sk (secured with screws). 2 Memory compartment Houses the computer's main memory . 3 V entilation slots and cooling fan Enable the computer to stay cool, even after prolonged use. Note: Do not cover or obstruct the opening of the fa n. 4 Battery[...]

12 Chapter 1 Acer CineDash media console Acer CineDash media console is a touch-sen sitive ente rtainment interface that features an ultra-smooth surface, inviting to the touch. T ot al media control - incl uding instant access to Acer Arcade™ Delu xe - provides a new , exciting way to launch and control entertainment. Functions are activated by [...]

Chapter 1 13 NOTE: I* depends on fil e format No. Item Album Video Play Movie Music 1 Hold N/A N/A N/A N/A 2 Mute Mute/unmute audio 3 Arcade Return to Main page 4 Back Go back one step 5 Enter 1. Function button: Perform selected function 2. View image fullscreen 2. W atch video fullscreen 2. Perform movie menu function 2. Play highlighted track 6S[...]

14 Chapter 1 Indicators The computer has several easy -to-read status indicators. The front panel indicators are visible even when the computer cover is closed up. NOTE: 1. Charging : The light shows amber when the battery is charging. 2. Fully charged: The light sho ws green when in AC mode. No. Icon Item Description 1 Power Indicates the co mpute[...]

Chapter 1 15 Easy-Launch Buttons Located beside the keyb oard are application buttons. Thes e bu ttons are called easy-la unch buttons. They are: WLAN, Internet, emai l, Bluetooth and Acer Empowering T echnology . The mail and Web browser buttons are pre-set to email a nd Internet programs, but can be reset by users. T o set the Web browser , mail [...]

16 Chapter 1 Touchpad Basics The following teaches you how to use the touchpad:  Move your finger across the touchpad (2) to move the cursor .  Press the left (1) and right (4) buttons located beneat h the touchpad to perform selection and executio n functions. These two buttons are similar to the le ft and right buttons on a mouse. T apping [...]

Chapter 1 17 Using the Keyboard The keyboard has full-sized keys and an embedd ed keypad, separate cursor keys, two Windows keys and twelve function keys. Lock Keys and embedded numeric keypad The keyboard has three lock keys which yo u can toggle on and off. Lock key Description Caps Lock When Caps Lock is on, all alphabetic characters typed are i[...]

18 Chapter 1 Windows Keys The keyboard has two keys that perform Wi ndows-specific functions. Key Description Windows key Pressed alone, this key has the same effect as clicking on the Windows S tart button; it launc hes the St art menu. It can also be used with other keys to provide a vari ety of functions: <> : Open or clos e the S tart men[...]

Chapter 1 19 Hot Keys The computer employs hotkeys or key combinations to access most of the computer ’s controls like sreen brightness, volume out put and the BIOS utility . T o activate hot keys, press and hold the < Fn> key before pressing the other key in the hotkey combinati on. Hotkey Icon Function Description <Fn> + <F1> [...]

20 Chapter 1 Special Key Y ou can locate the Euro symbol and US dollar sign at th e upper-center and/or bottom-right of your keybo ard. To t y p e : The Euro symbol 1. Open a text editor or word processor. 2. Either directly press the <> symbol at the bottom-right of the keyboard, or hold <Alt Gr> and then press the <5> symbol at [...]

Chapter 1 21 Acer Empowering Technology The Empowering T e chnology toolbar makes it easy fo r you to access frequentlyused function s and manage your new Acer system. Activated by pressing theEmpowering Key , it provides access to the following utilities: NOTE: The following content is for general reference o nly . Actual p roduct specifications m[...]

22 Chapter 1 Acer eAudio Management Acer eAudio Management allows you to easily control the enhanced sound effects of Dolby Home Theater on your system. Select Movie or Game mo de to experience the a wesome realism of 5.1-channel surround soun d from just two speakers, via Dolby Virt ual S peaker technology . Music mode lets you enjoy your favorite[...]

Chapter 1 23 Acer ePower Management Acer ePower Management features a straightforward user interface for con figuring your power managemen t options. T o access this utility , select Acer ePower Management from the Empowering T echnology toolba r , run the program from the Acer Empowering T echno logy pr ogram group in S tart menu, or right-click t[...]

24 Chapter 1 Battery status The quick menu shows the remaining battery life based on current usage. Y ou can also launch th e Acer ePower Management ap plication and refer to the Batter y status panel located just below the power plans. Click the Battery tab to view remaining battery life, ba ttery status, and remaining battery life in standby and [...]

Chapter 1 25 Acer eDataSecurity Management (for select ed models) Acer eDataSecurity Management is an encryption utility that protects your files from being accessed by unauthorized persons. It is convenientl y integrated wi th Windows Explorer as a shell extension for quick data encryption/decryption and also supports on-the-fly f ile encryp tion [...]

26 Chapter 1 Acer eRecovery Management Acer eRecovery Management is a versatile backu p utility . It allows you to create full or incremental backups, burn the factory default image to optical disc, and rest ore from pr eviously created backups or reinstall applications and drivers. By default, user-c reated backups are stored to the D: drive . sy[...]

Chapter 1 27 Acer eSettings Management Acer eSettings Manage ment allows you to insp ect hard ware specifi cations and to monitor the system health status. Furthermore, Acer eSettings Management enables you to opti mize your Windows operating system, so your computer runs fast er , smoother and be tter . Acer eSettings Manage ment also: Provides a [...]

28 Chapter 1 Windows Mobility Center The Windows Mobil ity Center collects key mobil e-relate d system settings in one easy-to-find place, so you can quickly configure your Acer system to fit the situation as you change locations, networks or activities. Settings include display brightn ess, power plan, volume, wire less networking on/off, external[...]

Chapter 1 29 Using the System Utilities Acer Bio-Protection (for selected models) Acer Bio-Protection Fi ngerprint Solution is a multi-purp ose fi ngerprint software package integrated with the Microsoft Windows operating system. Utilizing the uniquen ess of one's fi ngerprint features, Acer Bio- Protection Fingerprint Solution has inco rp ora[...]

30 Chapter 1 Acer GridVista (dual-display compatible) NOTE: This feature is only available on certain models. T o enable the dual displ ay feature of your notebook, fi rst ensure that a second display is connecte d, then, open the Display Settings p roperties box using th e Control Panel or by right-clicking the W indows desktop and selecting Perso[...]

Chapter 1 31 3. Enjoy the convenience of a well-orga nized desktop. NOTE: Please ensure that the resol ution setting of the second monitor is set to the manufacturer' s recommended value. Launch Manager Launch Manager allo ws you to set the four ea sy-launch buttons located above the keyboard. Y ou can access the Launch Manag er by clicking on[...]

32 Chapter 1 Hardware Specifications and Configurations Processor Second Level Cache System Memory Lan Interface Item Specification CPU type Intel CPU Penryn Core logic Intel 975PM + ICH9M CPU package uFCPGA, Socket P CPU core voltage 0.944~1.3V Item Specification Cache controller Built-in CPU Cache size 6MB 1st level cache control Always enabled 2[...]

Chapter 1 33 Modem Interface Bluetooth Interface Hard Disk Drive Interface Item Specification Data modem dat a baud rate (bps) 5 6K Supports modem protocol V .92 Modem connector type RJ1 1 Modem connector location Left side Item Specification Chipset Built-in ICH8M Data throughput 723 bps (full speed data rate) Protocol Bluetooth 1.1 (Upgradeable t[...]

34 Chapter 1 DVD-Super Multi Interface Audio Interface Item Specification V endor & model name TOSHIBA 8X TS-L632D PHILIPS 8X DS-8A1P HLDS 8X GSA-T20N Performance S pecification With CD Diskette T ra nsfer rate (KB/sec) Sustained:Max 3.6Mbytes/sec Sustained:Max 10.8Mbytes/sec Buffer Memory 2MB Interface Enhanced IDE(A T API) compatible Applicab[...]

Chapter 1 35 Video Interface USB Port Express Card Interface System Board Major Chips Item Specification Chipset Acer MXM comp atible Item Specification Chipset Built-in ICH8M USB Compliancy Level 2 OHCI USB 1.1 and USB 2.0 Host controller Number of USB port 4 Location One on the left side; three on the right side Serial port function control Enabl[...]

36 Chapter 1 Keyboard Battery LCD 18.0" inch Item Specification Keyboard control ler ITE 8512E T otal number of ke ypads 88-/89-key Windows logo key Y es Internal & external keyboard work simultaneously Plug USB keyboard to the USB port directly: Y es Item S p ecification V endor & Model Name BA TTERY P ACK SANYO LI-ION 8 CELL2.4, 4800[...]

Chapter 1 37 LCD Inverter AC Adaptor System Power Man agement T emp erature Range(°C) Operating S torage (shi pping) 0 to +50 -20 to +60 Item Specification V endor & model name TDK Brightness conditions N/A Input voltage (V) 9~20V Input current (mA) 360mA (max) Output voltage (V , rms) 710V (1800V for kick off) Output current (mA, rms) 6.5mA ([...]

38 Chapter 1[...]

Chapter 2 39 BIOS Setup Utility The BIOS Setup Utility is a hardware configuration prog ram built into y our computer ’s BIOS (Basic Input/ Output System). Y our computer is already properly configu red and optimi zed, and you do not need to run this utility . However , if you encounter configuration problems, you may need to run Setup. Please al[...]

40 Chapter 2 Invoking BIOS Setup The setup functi on can only be invoked by pressi ng F2 when Press <F2> to enter Setup messa ge is prompted on the bottom of screen during POST . The setup uses a menu driven interfac e to allow the user to configure their system. The features are divided into 5 part s as follows: Information Display t he syst[...]

Chapter 2 41 Information NOTE: The system information is su bject to diff erent models. Parameter Description CPU T ype This field shows the CPU type and speed of the system. IDE1 Model Name This field shows the model name of HDD installed on primary IDE master . IDE1 Serial Number This field displays the serial nu mber of HDD installed on primary [...]

42 Chapter 2 Main The Main screen disp lays a summary of your computer hardware information, and also inclu des basic setup parameters. It allows the user to specif y st andard IBM PC A T system parameters. NOTE: The screen above is for your reference only . Actual values may differ .[...]

Chapter 2 43 The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. NOTE: The sub-items under each device wil l not be shown if t he device control is set to d isable or auto. This is because the user is not allowed to control the settings in these cases. Parameter Description[...]

44 Chapter 2 Security The Security screen co ntains parameters that help sa feguard and protect your co mpu ter from unauthorized use. The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. NOTE: When you are prompted to enter a password, you ha ve three tries be fore the syst[...]

Chapter 2 45 Setting a Password Follow these steps as you set the user or the supervisor password: 1. Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key . The Set Supervisor Password box appears: 2. T ype a password in the “Enter New Password” fi eld. The password length can not exceeds 8 alphanumeric ch[...]

46 Chapter 2 Changing a Password 1. Use the w and y keys to highlig ht the Set Supervisor Password parameter and press the e key . The Set Password box appears: 2. T ype the current p assword in the Enter Current Pa ssword field an d press e . 3. T ype a password in the Enter New Password field. Retype the password in the Confirm New Password field[...]

Chapter 2 47 Boot This menu allows the user to deci de the order of boot de vices to load the operatin g system. Bootable devices includes the distette drive in m odule bay , the onboard hard disk drive and the CD-ROM in modu le bay .[...]

48 Chapter 2 Exit The Exit screen contains parameters that help safegua rd and protect your computer from unauthorized use. The table below describes the parameters in this screen. Parameter Description Exit Saving Changes Exit System Setu p and save your changes to CMOS. Exit Discarding Changes Exit utility without saving setup data to CMOS. Load [...]

Chapter 2 49 BIOS Flash Utility The BIOS flash memory upd ate is required for th e following conditions:  New versions of system programs  New features or options  Restore a BIOS when it becomes corrupted. Use the Phlash util ity to update the system BIOS flash ROM. NOTE: Do not install memory-related drivers (XMS , EMS, DPMI) when you use[...]

50 Chapter 2 Unlock HDD password Utility If you key in wrong HDD password for three times, error code would display on the screen. See the image below . If you need to solve HDD password lock ed problem, you can run UNLOCKHD.EXE to generate unlock passw ord. Key in generate unlock password.[...]

Chapter 3 51 This chapter contains step- by-step procedures on how to disassembl e the notebook computer Aspire 8930Q for maintenance and troubleshooting. T o disassemble th e computer , you need th e following tools:  Wrist grounding strap and conductive mat for preventing electrostatic discharge  Small Philips screw driver  hilips screwd[...]

52 Chapter 3 General Information Before You Begin Before proceeding with the disassembly procedure, make su re that you do the following: 1. T urn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cab les from the system. 3. Remove the battery pack.[...]

Chapter 3 53 Disassembly Procedure Flowchard The flowchart on the succeed ing page gives you a graphic represen tation on the entire disassembly sequen ce and instructs you on the components that need to be remo ved during servicing . For example, if you want to remove the system board, you must fi rst rem ove the keyboard, then disassemble the ins[...]

54 Chapter 3 LCM module disassembly flow chart[...]

Chapter 3 55 Removing the Battery Pack 1. Release the battery . 2. Slide the battery latch then remove the battery .[...]

56 Chapter 3 Removing the HDD/Memory Module/Wireless LAN Card/TV Tuner Card/System Fan/Thermal Modules/CPU Removing the HDD 1. Remove the 7 screws fastening the CTO cover 2. Detach the CTO cover from the notebook. Removing the Wireless Cover & RAM Module 3. Remove the wireless antenna and remove the wirel ess scre ws then remove the wi reless c[...]

Chapter 3 57 Removing the Wireless LAN Card /TV Tunder Card and System Fan 5. Disconnect the main and auxiliary antennae from the TV card. 6. Loose two screws from the TV card. 7. Remove the TV card from the machine. 8. Remove HDD module as shown. 9. Remove F AN cable from the machine. 10. Loose the F AN screw .[...]

58 Chapter 3 11 . T ake out the system fa n from the main unit as shown. Removing the Thermal Modules and the CPU 12. Remove the two screws holding the finger heatsink. 13. Detach the finger heatsink from the main board. 14. Then take out the CPU heat sink from the main board. 15. Use a flat screwdriver to release the CPU lock (Tur n counter clock-[...]

Chapter 3 59 17. Remove the card reader dummy . Removing the ODD 18. Remove the screw fastening the optical disk drive module on the bottom. 19. Use a tool to push the optical disk drive mo dule outwards and remove the ODD module. Removing the Hinge cover 20. Remove two hinge cover screws. 21. Then detach the Hinge cover from both side.[...]

60 Chapter 3 Removing the BTCB screws 22. Loose 31 screws from BTCB. 23. Detach Switch cover . 24. Disconnect Media board FFC from the Switch cover .[...]

Chapter 3 61 25. Then remove the switch cover from the machine.[...]

62 Chapter 3 Disassembling the Main Unit 1. T urn over the keyboard as the image shows. 2. Disconnect the Keyboard FFC from the main board 3. Then remove the keyboard from the main uni t. 4. Disconnect the FFC from the main b oard. 5. Loose One screws from the TPCB. 6. Disconnect the LCM cab le. 7. Pull out the Power cable. 8. Pull out the Wireless[...]

Chapter 3 63 11 . Loose the LED boards four screws. 12. Loose four LCM hi nge screws. 13. Then remove LCM module from the machine.[...]

64 Chapter 3 Remove I/O baord and Main Board. 14. Remove the daughter board from the machine. 15. Loose two Modem card screws. 16. Disconnect Modem card cable. 17. Remove Modem card from the M/B. 18. Disconnect S peaker cable from the MB and loose the MB screw . 19. Remove M/B from the BTCB. 20. Remove RJ1 1 from the BTCB.[...]

Chapter 3 65 21. Remove the USB board from BTCB.[...]

66 Chapter 3 Disassembly LCM module 1. Remove six LCM bezel mylar . 2. Loose 10 LCM bezel screws. 3. Remove LCM be zel. 4. Disconnect Inverter cable and Back LED board cable. 5. Remove Inverter from BTCB. 6. Loose four LCD scrws fro m the hinge. 7. Disconnect CCD cable. 8. Remove the LCD panel.[...]

Chapter 3 67 9. Loose four LCD hinge screws, then remove two hin ges from LCD panel. Disassembling the External Modules Disassembling the HDD Module 1. Remove the four screws holding the HDD ( hard disk driv e) foil; two on ea ch side. 2. Carefully take out the hard disk drive from the HDD foil.[...]

68 Chapter 3 Disassembling the ODD Module 1. Remove the two screws holding the optical bracket. 2. Then remove the optical bracket from the optical disk drive.[...]

Chapter 4 69 Use the following procedure as a gui de for computer problems. NOTE: The diagnosti c tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as possible. 2. V erify the symptoms by attempti[...]

70 Chapter 4 System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, dr iver , or diskette. A write-ena bled , diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than on e label attached to it. Multiple labels can cause damage to the drive or cause the drive t[...]

Chapter 4 71 Memory check Memory errors might stop system operations, show error messages on the screen, or hang the system. 1. Boot from the diagnostics diskette and start the doa gmpstotics prog ram (please refer to mai n board. 2. Go to the dia gnostic memory in the test items. 3. Press F2 in the test items. 4. Follow the instruction s in the me[...]

72 Chapter 4 From Hardware: 1. Power off the computer . 2. Remove the battery pack and measure the voltage between battery terminal s 1(+) and 6(ground ). See the following figure 3. If the voltage is still less than 7.5 Vdc after recharging, replace the battery . T o check the battery cha rge operation, use a discharg ed battery pack or a battery [...]

Chapter 4 73 Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most like ly cause is listed first. NOTE: Perform the FRU replacement or actions in the s equence shown in FRU/Action column, if the FRU replacement does not solve the proble m, put the orig inal part back in the [...]

74 Chapter 4 Index of Error Messages Error Code List Error Message List Error Codes Error Messages 006 Equipment Configuration Error Causes: 1. CPU BIOS Update Code Mismatch 2. IDE Primary Channel Master Drive Error (THe causes will be shown be fore “Equipment Configuration Error”) 010 Memory Error at xxxx:xxxx:xxxxh ( R :xxxxh, W:xxxxh) 070 Re[...]

Chapter 4 75 System CMOS checks um bad - Defa ult configuration used RTC battery Run BIOS Setup Utility to reconfigure system time, then reboot system. System timer error RTC battery Run BIOS Setup Utility to reconfigure system time, then reboot system. System board Real time clock error RTC battery Run BIOS Setup Utility to reconfigure system time[...]

76 Chapter 4 Error Message List I/O device IRQ conflict Run “Load Default Settings” in BIOS Setup Utility . RTC battery System board Operating system not foun d Enter Setup and see if fixed disk and drive A: are properly identified. Diskette drive Hard disk drive System board No beep Error Messages FRU /Action i n Sequence No beep, power-on ind[...]

Chapter 4 77 InsydeH2O Post Codes Sec: NO_EVICTION_MODE_DEBUG EQU 1 (Comm onPlatformsecIa32SecCore.inc) Memory: DEBUG_BIOS EQU 1 (ChipsetAlvis oMemoryInitAsmIA32IMEMOR Y .INC) Code POST Routine Descriptio n 0xC2 MTRR setup 0xC3 Enable cache 0xC4 Establish cache tags 0xC5 Enter NEM, Place the BSP in No Fill mode, set CR0.CD = 1, CR0.NW = 0 0x[...]

78 Chapter 4 BDS & Speci fic actio n: 0x28 Enable all clocks on populated rows 0x29 Perform JEDEC memory init ialization for all memory rows 0x30 0x31 Perform steps requir ed after memory init Program DRAM throttling and throttling event registers 0x32 Setup DRAM control register for normal operation and enable 0x33 Enable RCOMP 0x34 Clear DRAM[...]

Chapter 4 79 Each PEIM entry point use d in 80_PORT: Each Driver entry point us ed in 80_PORT: 0xF9 Runtime driver set virtual address map Code POST Routine Descriptio n 0x00 0x01 PEI_EVENT_LOG 0x02 PEI_OEM_SERVICE 0x03 PEI_SIO_INIT 0x04 PEI_MONO_ST A TUS_CODE 0x05 PEI_CPU_IO_PCI_CFG 0x06 PEI_CPU_IO 0x07 PEI_PCI_CFG 0x08 PEI_CPU_PEIM 0x09 PEI_PLA T[...]

80 Chapter 4 0x38 LEGACY_METRONOME 0x39 FTWLITE 0x3A RUN_RIME 0x3B MONOTONIC_COUNTER 0x3C WA TC H_DOG_TIMER 0x3D SECURITY_STUB 0x3E DXE_CPU_ IO 0x3F CF9_RESET 0x40 PC_RTC 0x41 ST A TUS_CODE 0x42 V ARIABLE 0x43 EMU_V ARIABLE 0x44 DXE_CHIPSET_INIT 0x45 DXE_ALERT_FORMA T 0x46 PCI_HOST_BRIDGE 0x47 PCI_EXPRESS 0x48 DXE_SB_INIT 0x49 IDE_CONTROLLER 0x4A 0[...]

Chapter 4 81 0x63 LEGACY_8259 0x64 LEGACY_REGION 0x65 LEGACY_INTERRUPT 0x66 BIOS_KEYBOARD 0x67 BIOS_VEDIO 0x68 MONITER_KEY 0x69 LEGACY_BIOS 0x6A LEGACY_BIOS_PLA TFORM 0x6B PCI_PLA TFORM 0x6C ISA_FLOOPY 0x6D PS2_MOUSE 0x6E USB_BOT 0x6F USB_CBI0 0x70 USB_CBI1 0x71 USB_KB 0x72 USB_MASS_STORAGE 0x73 BUS_PCI_UHCI 0x74 USB_MOUSE 0x75 USB_BUS 0x76 SETUP_U[...]

82 Chapter 4 Each SmmDriver entry point used in 80_PORT: 0x8E TPM_S3_Res ume 0x8F 0x90 USB_EHCI SNP_32_64 0x91 PXE_BC 0x92 PXE_DHCP4 0x93 EBC 0x94~0x9F RESERVED 0xA0 DXE_H2O_DEBUG_IO 0xA1 DXE_H2O_DEBUG_IO 0xA2 DXE_TPM_TCG 0xA3 DXE_TPM_PHYSICAL_PRESENCE 0xA4 DXE_OEM_SERVICE 0xA5 DXE_EVENT_LOG 0xA6 0xA7 DXE_ SECURITY_HDD_P ASSWORD_SERVICE DXE_LAN_ASF[...]

Chapter 4 83 0xCF SMM_V ARIABLE 0xD0 SMM_IHISI 0xD1 SMM_INT15_MICROCODE 0xD2 SMM_PNP 0xD3 SMM_USB_LEGACY 0xD4 SMM_INT13_HDD 0xD5 SMM_INIT_PPM 0xD6 SMM_OHCI1394 0xD7 SMM_ SECURITY_HDD_P ASSWORD_SERVICE 0xD8 SMM_OEM_SERVICE 0xD9 SMM_PPM 0xDA SMM_DIGIT AL_THERMAL_SENSOR Code POST Routine Descriptio n[...]

84 Chapter 4 Index of Symptom-to-FRU Error Message LCD-Related Symptoms Indicator-Related Symptoms Power-Related Symptoms Symptom / Err or Action in Sequence LCD backlight doesn' t work LCD is too dark LCD brightness can not be adjuste d LCD contrast cann ot be adjusted Enter BIOS Utility to execute “Load Setup Default Settings”, then rebo[...]

Chapter 4 85 PCMCIA-Related Sy mptoms Memory-Related Symp toms Speaker-Rel ated Symptoms Power Management-Related Symp toms The system doesn’t power-off. Power source (battery pack and power adapter). See “Power System Check” on page 71. Hold and press the power switch for more than 4 seconds. System board Battery can’t be charged See “Ch[...]

86 Chapter 4 Peripheral-Related Symptoms The system doesn’t ente r standby mode after closing th e LCD See “Save to Disk (S4)” on page 37. LCD cover switch System board The system doesn't resu me from hibernation mode. See “Save to Disk (S4)” on page 37. Hard disk connection b oard Hard disk drive System board The system doesn't[...]

Chapter 4 87 Keyboard/Touchpad- Related Symptoms Modem-Related Symptoms NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undete rmined Problems” on page 88. Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons th at have nothing to do with a hardware defect, such [...]

88 Chapter 4 Undetermined Problems The diagnostic proble ms does not identify wh ich adapter or device failed, which in stalled devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. Follow these procedure s to isolate the fail i ng FRU (do not isolate non-defective FRU). NOTE: V erify that all attached d[...]

Chapter 5 89 Top View Aspire8930Q M/B layout and connecto r location TOP view No. Name Description 1 CN2 LCM Cable CNTR 2 CN6 Power Board FFC CNTR 3 CN3 LED Board Cable CNTR 4 CN1 LED Board Cable CNTR 5 CN4 Power Cable CNTR 6 U6 South Bridge 7 CN12 I/O Board CNTR 8 CN15 S peaker Cabl e CNTR 9 CN14 MDC CNTR 10 CN13 BT Cable CN TR 1 1 CN1 1 T ouch Pa[...]

90 Chapter 5 Bottom View Bottom view No. Name Description 1 CN50 1 Battery CNTR 2 CN50 2 CPU Socket 3 CN50 0 F AN Cab le CNTR 4 Jack500 RJ45 5 CN503 VGA Port 6 CN50 7 HDMI Port 7 CN51 0 HDMI Port 8 CN513 USB Port 9 CN515 USB Port 10 Jack501 SPDIF 1 1 Jack502 MIC jack 12 Jack503 Line in jack 13 CN 51 1 S peaker Cable CNTR 14 U510 North Bridge 15 CN5[...]

Chapter 6 91 This chapter gives you the FRU (Field Replaceable Unit) li sting in global co nfigurati ons of Aspire 8930Q. Refer to this chapter w henever orderin g for parts to repair or for RMA (R eturn Merchandise Authorization). Please note that WHEN ORDE RING FRU P ARTS, you shou ld check the most up-to-date information availab le on your regio[...]

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Chapter 6 105[...]

106 Chapter 6 Aspire 8930Q FRU List Accessory Adapter Battery Board Category Part Name and Description Acer Part No . REMOTE CONTROLLER FOMOSA21 RC804V -B EU RT .22700.008 REMOTE CONTROLLER FOMOSA21 RC804V -B TC RT .22700.009 REMOTE CONTROLLER FOMOSA21 RC804V -B SC RT .22700.010 REMOTE CONTROLLER FOMOSA21 RC804V -B EN RT .22700.01 1 WISTRON ACER XP[...]

Chapter 6 107 BLUETOOTH BOARD FOXCONN BCM2045 V2 T60H928.1 1 BT .21 10 0.005 MODEM BOARD MDC 1.5 FOXCONN T60M951.36 (AGERE 1.5_ 3.3V) AUSTRALIA APPROVED FX.22500.023 TOUCHP AD SYNAPTICS TM-00372-012 56.APQ0N.001 POWER BUTTON BOARD 55.ASY0N.002 HOTKEY BOARD 55.AP50N.001 TOUCHP AD BUTTON BAORD 55.ASY0N.001 I/O BOARD 55.ASY0N.003 USB BOARD W/O TV CABL[...]

108 Chapter 6 Cable MEDIA BOARD MODULE 55.APQ0N.005 USB BOARD WITH TV CABLE 5 5.AP30N.001 TV TUNER MINI CARD A VERMEDIA DVB- T A309 REV 1.0 TU.23100.014 TV TUNER MINI CARD A VERMEDIA DVB- T A310 REV 1.0 TU.23100.010 FLASH MODULE 4GB INTEL NVCPEMWR004G2 LF KF .4GB0N.002 FLASH MODULE 2GB INTEL NVCPEMWR002G2 LF KF .2GB0N.002 MSI VGA Card nVidia NB9P-G[...]

Chapter 6 109 HOTKEY BOARD CABLE 50.AP50N.001 POWER BUTTON BOARD CABLE 50.AP50N.002 TOUCH BUTT ON BOARD CABLE 50.ASY0N.001 MEDIA BOARD CABLE 50.AP50N.004 USB BOARD CABLE 50.ASY0N.002 TOUCHP AD CABLE 50.AP50N.006 DC-IN CABLE 50.AP50N.007 DC-IN CABLE 120W 50.AFC0N.001 BLUETOOTH BOARD CABLE 50.AP50N.008 MODEM CABLE 50.AP50N.009 MODEM CABLE WITH RJ1 1 [...]

11 0 Chapter 6 Camra CASE/COVER/BRACKET ASSEMBLY LCD/CAMERA CABLE 18.4" WUXGA/ WXGA+ 50.AP50N.01 1 LCD/CAMERA CABLE 18.4" WUXGA/ WXGA+ 50.AP50N.01 1 LCD/CAMERA CABLE 18.4" WXGA+ 50.AP50N.012 Category Part Name and Description Acer Part No . CAMERA 0.3M SUYIN 57.APQ0N.001 CAMERA 0.3M BISON BN30V4O7-010 57.ASY0N.001 CAMERA 1.0M SUYIN C[...]

Chapter 6 111 SUPER-MUL TI BEZEL 42.APQ0N.004 BD COMBO BEZEL 42.APQ0N.005 OPTICAL BRACKET 33.AAMVN.002 VGA BRACKET BOTTO M 33.AP70N.001 VGA BRACKET TOP 33.APQ0N.003 VGA BRACKET BOTTO M 33.AKE0N.005 LCD COVER 18.4" 60.AP50N.005 LCD BEZEL 18.4" 60.ASY0N.003 LCD BRACKET RIGHT 33.AP50N.001 LCD BRACKET LEFT 33.AP5 0N.002 HINGE COVER ASSEMBL Y [...]

11 2 Chapter 6 CPU/PROCESSOR DVD RW DRIVE FAN HALF MINI-CARD BRACKET 33.TQP0N.002 Category Part Name and Description Acer Part No . CPU INTEL CORE2DUAL P7350 PGA 2.0G 3M 1066 25W KC.73501.DPP CPU INTEL CORE2DUAL P8400 PGA 2.26G 3M 1066 25W KC.84001.DPP CPU INTEL CORE2DUAL P8600 PGA 2.4G 1066 25W 3M KC.86001.DPP CPU INTEL CORE2DUAL P9500 PGA 2.53G 6[...]

Chapter 6 11 3 HDD/HARD DISK DRIVER HEATSINK Category Part Name and Description Acer Part No . HDD 120GB SA T A 5400RPM SEAGA TE ST9120817AS CORSAIR LF F/W:3.AAA KH.12001.032 HDD 120GB 5400RPM SA T A TOSHIBA MK1252GSX LF F/W:L V010J KH.12004.008 HDD 120GB 5400RPM SA T A HGST HTS543212L9A300 LF F/W:C40C KH.12007.016 HDD 120GB 5400RPM SA T A WD WD120[...]

11 4 Chapter 6 INVERTER KEYBOARD VGA HEA T SINK FINGER 33.APQ0N.002 CPU HEA TSINK 60.AP5 0N.003 CPU HEA TSINK FINGER 33.AP50N.003 Category Part Name and Description Acer Part No . INVERTER BOARD TDK-TBD489NR 1 9.AP50N.001 INVERTER BOARD TDK-TBD489NR 1 9.AP50N.001 Category Part Name and Description Acer Part No. KEYBOARD 17_18KB-FV1 88KS BLACK US IN[...]

Chapter 6 11 5 KEYBOARD 17_18KB-FV1 89KS BLACK NORWEGIAN (GLOSSY) KB.INT00.310 KEYBOARD 17_18KB-FV1 89KS BLACK LUXEMBOURGISH (GLOSSY) KB.INT00.31 1 KEYBOARD 17_18KB-FV1 88KS BLACK KOREAN (GLOSSY) KB.INT00.312 KEYBOARD 17_18KB-FV1 88KS BLACK JAP ANESE (GLOSSY) KB.INT00.313 KEYBOARD 17_18KB-FV1 89KS BLACK IT ALIAN (GLOSSY) KB.INT00.314 KEYBOARD 17_18[...]

11 6 Chapter 6 LCM MIAN BOARD MEMORY MISCELLANEOUS Category Part Name and Description Acer Part No . LCD MODULE 18.4" WUXGA GLARE W/ ANTENNA &CCD 0.3M 6M.AP 50N.00 2 LCD MODULE 18.4" WXGA+ GLARE W/ ANTENNA &CCD 0.3M 6M.AP 50N.00 1 LCD 18.4" WXGA+ SAMSUNG L TN 184KT01-A01 GLARE LF 220NIT 8MS 800:1 LK.18406.002 Category Part Na[...]

Chapter 6 11 7 SCREW SPEAKER VGA BOARD INSULA TOR 47.AKE0N.002 LCD CHUSION 47.APQ0N.001 ANTENNA LEFT 50.ASY0N.003 ANTENNA RIGHT 50.ASY0N.004 MICROPHONE 23.ASY0N.001 LCD RUBBER 47.ASY0N.003 Category Part Name and Description Acer Part No . SCREW I M2 6MM M 4.5MM 0.8MM PHIL BK P A TCH 86.APQ0N.004 SCREW M2.5X0.45 86.APQ0N.001 SCREW I M2.5 3MM M 4.5MM[...]

11 8 Chapter 6[...]