AT&T 555-601-010ADD manual

Update to Integrated Solution III System Manager’s Guide for MERLIN LEGEND® Communications System AT&T 555-601-010ADD March 1995 AT&T[...]

Copyright © 1995, AT&T AT&T 555-601-010ADD All Rights Reserved Printed in U.S.A. March 1995 Notice Every effort was made to ensure that the information in this update was complete and accurate at the time of printing. However, information is subject to change. Trademarks AUDIX and MERLIN LEGEND are registered trademarks of AT&T in the [...]

Update to Integrated Solution III System Manager’s Guide for MERLIN LEGEND® Communications System To diminish the risk of toll fraud occurrences, the Transfer to Subscribers Only? parameter on the System Parameter Administration screen is now permanently set to yes. This setting restricts transfers to registered subscribers only. During a transf[...]

AT&T 555-601-010 Issue 2 September, 1993 AT&T Integrated Solution III For MERLIN LEGEND ® Communications System System Manager’s Guide[...]

Copyright © 1993 AT&T All Rights Reserved Printed in the USA 555-601-010 Issue 2 September, 1993 NOTICE: While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of printing, AT&T cannot assume responsibility for any errors. Changes and/or corrections to the information containe[...]

ORDERING INFORMATION To order copies of this manual: Contact: Your AT&T Account Team or your AT&T Authorized Dealer. or Call: AT&T at 1-800-432-6600 or Write: AT&T Customer Information Center P.O. Box 19901 Indianapolis, IN 46219 Order: Document No. 555-601-010[...]

Contents 1 Introduction ■ ■ ■ Overview of Integrated Solution III System Manager’s Responsibilities Security Passwords Subscriber Passwords Administrative Passwords Login Attempts Master Controller Access Backup Toll Fraud Detecting Toll Fraud Using this Guide Conventions Used in this Guide Getting Assistance 1-1 1-1 1-3 1-5 1-5 1-6 1-6 1-7[...]

Contents 3 Accessing IS-III Applications 3-1 ■ ■ ■ ■ ■ ■ Overview 3-1 Accessing AUDIX Voice Power 3-2 Accessing FAX Attendant 3-7 Accessing Call Accounting System 3-10 CAS Alarms 3-10 Accessing Integrated Administration 3-13 Accessing System Programming & Maintenance Utility 3-15 4 Maintaining IS-III 4-1 ■ ■ ■ ■ ■ ■ ■ [...]

Contents ■ ■ Shutting Down the System 4-58 Accessing Voice System Administration 4-61 A Appendix A: Master Controller Features ■ ■ ■ ■ ■ Overview Master Controller Processor Reset Button Power Button Drive Indicators Disk Drive Requirements and Capacities Diskettes Tape Drive Requirements and Capacities Tape Cartridge Video Monitor Ke[...]

Contents B Appendix B: Ordering Information ■ Manuals B-1 B-1 C Appendix C: CAS Alarm Notification C-1 ■ CAS and HackerTracker Alarms C-1 Alarm Strategy C-2 Suggested Defaults C-2 Voice Mail Messages C-3 Index Index-1 iv[...]

Figures 3 Accessing IS-III Applications 3-1 3-1. SPM Main Menu 3-17 A Appendix A: Master Controller Features A-1 A-1. The Master Controller II+ A-2 A-2. Master Controller II+ Front Panel A-3 A-3. Master Controller III A-3 A-4. Master Controller III Front Panel A-4 v[...]

Screens 2 Accessing IS-III 2-1 2-1. Status Screen 2-2 2-2. Integrated Solution III Main Menu 2-5 2-3. Page 1 of the Help Screen for the Integrated Solution III Main Menu 2-6 2-4. Page 2 of the Help Screen for the Integrated Solution III Main Menu 2-7 2-5. Example Integrated Solution III Access Log 2-8 2-6. Integrated Solution III Main Menu 2-9 2-7.[...]

Screens 4-12. 4-13. 4-14. 4-15. 4-16. 4-17. 4-18. 4-19. 4-20. 4-21. 4-22. 4-23. 4-24. 4-25. 4-26. 4-27. 4-28. 4-29. 4-30. 4-31. 4-32. 4-33. 4-34. 4-35. 4-36. 4-37. 4-38. 4-39. 4-40. 4-41. 4-42. 4-43. 4-44. 4-45. 4-46. Format 1.44 MB MS-DOS Floppy Diskette Screen Remove Formatted Floppy Screen Integrated Solution III Main Menu User Maintenance Menu [...]

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Introduction 1 Overview of Integrated Solution III Integrated Solution III (IS-III) is a menu-driven software application that allows you to administer and maintain your AT&T MERLIN LEGEND™ Communications System and various applications that your system supports. Your IS-III system consists of a processor called the Master Controller (II+ or [...]

Introduction ■ Integrated Solution Call Accounting System (optional) With the Call Accounting System (CAS), you can track incoming and outgoing calls so that you can make informed decisions about your telephone needs. You can monitor the cost of calls, print reports of incoming and/or outgoing calls, track calls made on behalf of clients, and ide[...]

Introduction System Manager’s Responsibilities As the IS-III System Manager, you are responsible for performing the following tasks: ■ adding passwords initially and changing them periodically Maintaining passwords for both logging in and accessing each application from within IS III helps protect the system from unauthorized access. See Chapte[...]

Introduction ■ ■ ■ ■ ■ During a reboot, the system performs the following tasks: — repairs any minor corruptions automatically, which, if left uncorrected, could eventually lead to catastrophic failure — checks the “sanity” of its configuration — reloads drivers — re-initializes voice boards and fax boards, ensuring that they [...]

Introduction Security Your Integrated Solution III system has been carefully designed to be secure. As the System Manager, it is your responsibility to protect voice and fax mail subscribers from unauthorized access to their mailboxes. Careful attention to security-related administrative features, procedures, and maintenance are required to ensure [...]

Introduction ■ ■ ■ Subscriber Passwords Make sure that subscribers understand the importance of password security to their mailboxes and implement the following guidelines: Subscribers should change their passwords the first time they log into the system and periodically thereafter. Consider sending a broadcast message on the first of each mo[...]

Introduction ■ ■ Create a system administration policy concerning employee turnover to ensure that subscriber mailboxes are removed promptly from the system when they no longer require AUDIX Voice Power or FAX Attendant. Registered Service Administrators have privileges beyond regular subscribers and should, therefore, change their passwords of[...]

Introduction Backup Back up all system data regularly to ensure a timely recovery, should it be required. Implement a regular offsite backup policy so that you will always have a current backup, even if a disaster strikes your company’s office location. See the backup procedures in Chapter 4 for instructions. Toll Fraud Toll fraud attempts throug[...]

Introduction To enhance security for the outcalling feature, you can turn off outcalling on a per- subscriber basis via the Subscriber Administration screen. You can also restrict the number of digits that may be used for outcalling on a system-wide basis via the Outcalling Administration screen. For more information, see the AT&T AUDIX Voice P[...]

Introduction Using this Guide At the time you are ready to use this guide, your IS-III system will already have been installed and initialized by AT&T personnel or your AT&T Authorized Dealer. Each application supported by IS-III has its own documentation detailing administration and daily operation. This System Manager’s Guide is not int[...]

Introduction Refer to the following table for a list of the tasks contained in this guide and the chapter number where you will find these tasks. TOPIC TASKS CHAPTER NUMBER Accessing IS-III Log into IS-III Chapter 2 Log out of IS-III Use On-Line Help View the Access Log Accessing IS-III Access: Chapter 3 Applications AUDIX Voice Power (AVP) FAX Att[...]

Introduction Conventions Used in this Guide The following conventions are used in this guide: ■ ■ ■ ■ ■ Commands and text you should type appear in this style of type. Values, instructions, and prompts that appear on the screen are in this style of type. Key names that are always Iocated on the keyboard in the same place appear in key-sha[...]

Accessing IS-III 2 Overview This chapter provides the procedures that you will use to access IS-III. To administer an IS-III application or perform any on-going system maintenance, you must access the Integrated Solution III Main Menu. However, before you can access this menu, you must first log into IS-III. Logging Into IS-III The Iogin procedure [...]

Accessing IS-III Status Screen Available Disk Space: 94 Megabyte Disk, 58 Available Connection to Switch: LINK UP Database Reconciliation last run on: 06/02/92 14:59 Extensions added: 0 Extensions deleted: 0 Extensions changed: 0 Name: Enter Name. Press SAVE to continue. HELP HELP SAVE SAVE DISPLAY CANCEL CANCEL CHG-KEYS CHG-KEYS CHOICES Screen 2-1[...]

Accessing IS-III approximately 2 KB of memory on the hard disk of the Master Controller. For example, if your system stores approximately 90 minutes (that is, 5,400 seconds) of voice messages daily, your hard disk must have at least 11 MB of available space. The amount of available space required is determined by the following calculations: 1 secon[...]

Accessing IS-III If you do not have enough disk space available, perform the following steps: — instruct users to delete old voice messages and fax messages (if applicable) from their mailboxes. — display the Disk Usage Report (Chapter 4) to determine which users are using too much space. Once you identify these users, contact them and instruct[...]

Accessing IS-III Integrated Solution III >AUDIX Voice Power/FAX Attendant (AVP/FA) Call Accounting System (CAS) Extension Directory System Programming & Maintenance Utility (SPM) User Maintenance Exit Move to an item using arrow keys and hit Enter to select HELP Screen 2-2. Integrated Solution III Main Menu NOTE: If you have AUDIX Voice Powe[...]

Accessing IS-III Using On-Line Help For most of the IS-III menus and screens, the system provides an on-line help screen. Whenever the system provides [ F1 ] (HELP), a help screen is available. Typically, the help screen provides a brief description of the active menu or screen (that is, the menu or screen in which you are currently working). To ac[...]

Accessing IS-III Help on IS access the application by hitting <Enter> when the cursor is next to the application entry. User Maintenance: Another menu will be drawn that will allow you to access programs for backing up files, restarting the printer, setting the date and time, shutting down the system, password protect the installed IS III app[...]

Accessing IS-III Access Log 06/02/92 10:34 fred 06/02/92 10:45 bill 06/02/92 11:21 steve 06/02/92 11:53 bill 06/02/92 13:02 sue 06/02/92 13:25 sue 06/02/92 14:37 fred 06/02/92 15:04 fred 06/02/92 15:51 fred 06/02/92 16:42 pat 06/03/92 08:04 joel 06/03/92 08:32 bill 06/03/92 10:01 prima 06/03/92 13:19 bill 06/04/92 07:56 fred HELP CHOICES SAVE CANCE[...]

Accessing IS-III Logging Out of IS-III When you have completed your tasks on IS-III, you must log out of the system. Logging out prevents unauthorized users from accessing the system via your Iogin. To log out of IS-III, perform the following steps: 1. Return to the Integrated Solution III Main Menu. The Integrated Solution III Main Menu appears. I[...]

Accessing IS-III Confirm Exit You are about to exit MERLIN LEGEND Integrated Solution III. Strike CONT to exit or CANCEL to cancel the exit. Strike CONT to exit or CANCEL to cancel the exit. CONT CANCEL Screen 2-7. Confirm Exit Screen 3. Press [ F3 ] (CONT) to exit IS-III. The Console Login: prompt appears. 2-10[...]

Accessing IS-III Applications 3 Overview This chapter provides the procedures you will use to access the IS-III applications installed on your system. Using IS-III, you can access and administer the following applications: ■ ■ ■ ■ AUDIX Voice Power (AVP) FAX Attendant (FA) Call Accounting System (CAS) System Programming & Maintenance Ut[...]

Accessing IS-III Applications Accessing AUDIX Voice Power AUDIX Voice Power (AVP) is a software application that provides business-oriented, computerized voice services for the MERLIN LEGEND Communications System. AUDIX Voice Power uses voice prompts and announcements to guide callers in sending and retrieving voice messages through the use of touc[...]

Accessing IS-III Applications ■ ■ ■ Automated Attendant Service The Automated Attendant directs callers through a series of menu selections to reach a desired department, extension, or attendant. Callers are greeted with spoken prompts that guide them in pressing touch-tone buttons to connect to their desired destination. If there is no answe[...]

Accessing IS-III Applications To access AUDIX Voice Power, perform the following steps: 1. Log into the system and access the Integrated Solution III Main Menu. The Integrated Solution III Main Menu appears. Integrated Solution III >AUDIX Voice Power/FAX Attendant (AVP/FA) Call Accounting System (CAS) Extension Directory System Programming &[...]

Accessing IS-III Applications 2. At the Integrated Solution III Main Menu, move the cursor to AUDIX Voice Power/FAX Attendant (AVP/FA) and press [ ENTER ↵ ]. The AUDIX Voice Power/FAX Attendant Menu appears. NOTE: If a password has been administered for AUDIX Voice Power, the Password: prompt appears. Type your password and press [ ENTER ↵ ]. ([...]

Accessing IS-III Applications NOTE: If FAX Attendant is not present, the AUDIX Voice Power Menu appears. AUDIX Voice Power >Automated Attendant Administration Outcalling Administration Service Administrator Registration Subscriber Administration System Parameter Administration System Programming/Switch Administration Highligh menu choice using a[...]

Accessing IS-III Applications Accessing FAX Attendant AT&T FAX Attendant is a software application that enhances the capabilities of all fax machines attached to your company’s MERLIN LEGEND Communications System. FAX Attendant resides with AUDIX Voice Power, providing a single mailbox and integrated notification of both fax and voice message[...]

Accessing IS-III Applications To access FAX Attendant, perform the following steps: 1 . Log into the system and access the Integrated Solution III Main Menu. The Integrated Solution III Main Menu appears. Integrated Solution III >AUDIX Voice Power/FAX Attendant (AVP/FA) Call Accounting System (CAS) Extension Directory System Programming & Ma[...]

Accessing IS-III Applications 2. At the Integrated Solution III Main Menu, move the cursor to AUDIX Voice Power/FAX Attendant (AVP/FA) and press [ ENTER ↵ ]. The AUDIX Voice Power/FAX Attendant Menu appears. NOTE: If a password has been administered for AUDIX Voice Power/FAX Attendant, the Password: prompt appears. Type your password and press [ [...]

Accessing IS-III Applications Accessing Call Accounting System Call Accounting System (CAS) is a software application that allows you to administer telephone expenses and track facility usage in a business, university, or government installation using up to 200 telephone extensions (or up to 500 extensions with the upgrade package). With CAS, you c[...]

Accessing IS-III Applications NOTE: Before you administer any changes to CAS, be sure you have synchronized the time and date settings for IS-III and the MERLIN LEGEND Communications System. Refer to “Setting the Time and Date” in Chapter 4 for details. If the clocks are not synchronized, CAS cannot determine the cost of calls correctly. To acc[...]

Accessing IS-III Applications 2. At the Integrated Solution III Main Menu, move the cursor to Call Accounting System (CAS) and press [ ENTER ↵ ]. A Call Accounting System welcome screen appears briefly, and then the Call Accounting System Menu appears. NOTE: If a password has been administered for Call Accounting System, the Password: prompt appe[...]

Accessing IS-III Applications Accessing Integrated Administration Integrated Administration provides an easy-to-use interface that allows both switch system programming and application administration to be done simultaneously by selecting choices from application-oriented menus and by filling in blanks on application-oriented forms. Integrated admi[...]

Accessing IS-III Applications 2. At the Integrated Solution III Main Menu, move the cursor to Extension Directory and press [ ENTER ↵ ]. The Extension Directory screen appears. Extension Directory Extension: Name (first) : Name (last) : Extension Label : Location : Comments : Comments : Application 1 : Application 2 : Application 3 : Application [...]

Accessing IS-III Applications Accessing System Programming & Maintenance Utility System Programming & Maintenance Utility (SPM) emulates a system programming console, enabling you to program and administer your MERLIN LEGEND from the IS-III Master Controller. Using SPM, you can perform the following tasks: ■ ■ ■ ■ add, move, and cha[...]

Accessing IS-III Applications To access System Programming & Maintenance Utility (SPM), perform the following steps: 1. Log into the system and access the Integrated Solution III Main Menu. The Integrated Solution III Main Menu appears. Integrated Solution III >AUDIX Voice Power/FAX Attendant (AVP/FA) Call Accounting System (CAS) Extension D[...]

2. At the Integrated Solution III Main Menu, move the cursor to System Programming & Maintenance Utility (SPM) and press [ ENTER ↵ ]. The System Programming & Maintenance Utility (SPM) Menu appears. NOTE: If a password has been administered for System Programming & Maintenance Utility (SPM), the Password: prompt appears. Type your pas[...]

Maintaining IS-III 4 Overview This section provides the procedures that you will use to maintain IS-III on a regular basis. These procedures include: ■ ■ ■ ■ ■ ■ Backing up files You should back up the files on a regular basis, so that you have current information in case of a system failure. Displaying the Disk Usage Report The Disk Us[...]

Maintaining IS-III ■ ■ ■ ■ Reconciling the dial plan You can run an immediate reconciliation program between the MERLIN LEGEND Communications System’s dial plan (System Numbering Plan) and the Extension Directory whenever it is necessary to desynchronize the databases. Setting the time and date You must synchronize the time and date for I[...]

Maintaining IS-III Backing Up the System The information saved during a backup can be used to restore IS-III in the unlikely event of a catastrophic failure. You should back up your files when subscriber information or prompt messages are changed. It is best to perform backups in the evening or when the telephone system is not busy. Backups perform[...]

Maintaining IS-III To back up the system, perform the following steps: 1. Log in and access the Integrated Solution III Main Menu. The Integrated Solution III Main Menu appears. Integrated Solution III >AUDIX Voice Power/FAX Attendant (AVP/FA) Call Accounting System (CAS) Extension Directory System Programming & Maintenance Utility (SPM) Use[...]

Maintaining IS-III 2. At the Integrated Solution III Main Menu, move the cursor to User Maintenance and press [ ENTER ↵ ]. The User Maintenance Menu appears. User Maintenance >Backup Files Maintenance Log Password Protection Printer Restart Reconcile Dial Plan Set Time and Date System Shutdown Voice System Administration Move to an item using [...]

Maintaining IS-III 3. At the User Maintenance Menu, move the cursor to Backup Files and press [ ENTER ↵ ]. The Backup Files Menu appears. Backup Files >Administrative Files Backup to Diskette Complete System Backup to Tape Integrated Administration Backup to Diskette Move to an item using arrow keys and hit Enter to select HELP CANCEL Screen 4[...]

Maintaining IS-III ■ Backing Up Administrative Files to Diskettes When you back up administrative files to diskette, the system stores the following files on diskette(s): ■ ■ UNIX files administrative files for each application voice system files (if AUDIX Voice Power is installed). These voice system files do not include voice mailbox messag[...]

Maintaining IS-III 3. 4. 5. Insert a diskette and then press [ ENTER ↵ ]. The system displays the following message: Formatting diskette - do not remove After formatting the diskette, the system displays the following message: IS III Application Administrative Files backup in progress After backing up the administrative files, the system displays[...]

Maintaining IS-III 6. 7. 8. 9. 10. 11. Press [ ENTER ↵ ]. The system calculates the number of diskettes needed to do the Voice System backup. The system lists the number of 1.44 MB, 3.5-inch diskettes you will need and the approximate length of time it will take you to perform the backup, and informs you that the diskette(s) will be automatically[...]

Maintaining IS-III Backing Up the Entire System to Tape When you back up the entire system to tape, the system stores the following files on tape cartridges: ■ ■ ■ ■ UNIX files administrative files for each application all voice system files (if AUDIX Voice Power is installed). These files include all voice mailbox messages, system greeting[...]

Maintaining IS-III 3. Insert the tape you will use to back up the application and system files, and press [ ENTER ↵ ]. The light on the tape drive goes on and the system responds: WORKING.......... The application files and system files backup will need approximately 1 cartridge tape(s). Please wait while the files are saved. After the applicatio[...]

Maintaining IS-III 8. After the light on the tape drive goes out, remove the tape, write protect it, and then label it “Voice Files.” 9. Press [ ENTER ↵ ] to return to the Backup Files Menu. 10. Press [ F6 ] (CANCEL) to return to the User Maintenance Menu. 11. Press [ F6 ] (CANCEL) to return to the Integrated Solution III Main Menu. 4-12[...]

Maintaining IS-III Backing Up the Integrated Administration Files to Diskette When you back up the Integrated Administration files to diskette, the system stores the files associated with the Extension Directory. You should perform this procedure only when there is little or no traffic on the switch. Have one to two diskettes to perform this backup[...]

Maintaining IS-III 3. Insert the diskette you will use to back up the administrative files associated with the Extension Directory, and press [ ENTER ↵ ]. The system responds: Formatting diskette - do not remove After a few minutes, the system responds: The integrated administration files will be copied to diskette. Please wait while the files ar[...]

Maintaining IS-III Displaying the Disk Usage Report The Disk Usage Report provides information on the available disk space for system and voice partitions. If you are experiencing problems with AUDIX Voice Power, FAX Attendant, or the Call Accounting System, there may be a shortage of available disk space for voice messages, fax messages, or call r[...]

Maintaining IS-III 2. At the Integrated Solution III Main Menu, move the cursor to User Maintenance and press [ ENTER ↵ ]. The User Maintenance Menu appears. User Maintenance >Backup Files Maintenance Log Password Protection Printer Restart Reconcile Dial Plan Set Time and Date System Shutdown Voice System Administration Move to an item using [...]

Maintaining IS-III 3. At the User Maintenance Menu, move the cursor to Maintenance Log and press [ ENTER ↵ ]. The Maintenance Log Menu appears. Maintenance Log >Administer CAS Alarm Levels Format MS-DOS Floppy Disk Usage Report Move to an item using arrow keys and hit Enter to select HELP CANCEL Screen 4-6. Maintenance Log 4-17[...]

Maintaining IS-III 4. At the Maintenance Log Menu, move the cursor to Disk Usage Report and press [ ENTER ↵ ]. The Disk Usage Report appears. Disk Usage Report HARD DISK SIZE: System Partition Size: System Partition Remaining: Voice Partition Size: Voice Partition Remaining: 202.00 MB 90.25 MB 48.05 MB 13 Hours 12 Minutes 11 Hours 25 Minutes HELP[...]

Maintaining IS-III Formatting MS-DOS Floppy Diskettes Through IS-III, you can format 1.44 MB (high density) and 720 KB (double density) MS-DOS floppy diskettes for use with the System Programming & Maintenance Utility (SPM). Formatting a 1.44 MB Floppy Diskette To format a 1.44 MB (high density) MS-DOS floppy diskette, perform the following ste[...]

Maintaining IS-III 2. At the Integrated Solution III Main Menu, move the cursor to User Maintenance and press [ ENTER ↵ ]. The User Maintenance Menu appears. User Maintenance >Backup Files Maintenance Log Password Protection Printer Restart Reconcile Dial Plan Set Time and Date System Shutdown Voice System Administration Move to an item using [...]

Maintaining IS-III 3. At the User Maintenance Menu, move the cursor to Maintenance Log and press [ ENTER ↵ ]. The Maintenance Log Menu appears. Maintenance Log >Administer CAS Alarm Levels Format MS-DOS Floppy Disk Usage Report Move to an item using arrow keys and hit Enter to select HELP CANCEL Screen 4-10. Maintenance Log 4-21[...]

Maintaining IS-III 4. At the Maintenance Log Menu, move the cursor to Format MS-DOS Floppy and press [ ENTER ↵ ]. The Format MS-DOS Floppy Menu appears. Format MS-DOS Floppy >Format 1.44 MB MS-DOS Floppy Disk Format 720 KB MS-DOS Floppy Disk Move to an item using arrow keys and hit ENTER to select HELP CANCEL Screen 4-11. Format MS-DOS Floppy [...]

Maintaining IS-III 5. Move the cursor to Format 1.44 MB MS-DOS Floppy Disk and press [ ENTER ↵ ]. The Format 1.44 MB MS-DOS Floppy Diskette screen appears. Format 1.44 MB MS-DOS Floppy Diskette Verify that the floppy you want to format is a 1.44 MB floppy. Insert floppy, close latch, and strike the CONT function key to continue. CONT CANCEL Scree[...]

Maintaining IS-III 6. Insert the blank diskette and press [ F3 ] (CONT). The system displays the following message: Formatting of 1.44 MB diskette in progress After the diskette finishes formatting, the Remove Formatted Floppy screen appears. Remove Formatted Floppy 1.44 MB floppy has been formatted. Open latch, remove floppy and strike the CONT fu[...]

Maintaining IS-III Formatting a 720 KB Floppy Diskette To format a 720 KB (double density) MS-DOS floppy diskette, perform the following steps: 1. Log in and access the Integrated Solution III Main Menu. The Integrated Solution III Main Menu appears. Integrated Solution III >AUDIX Voice Power/FAX Attendant (AVP/FA) Call Accounting System (CAS) E[...]

Maintaining IS-III 2. At the Integrated Solution III Main Menu, move the cursor to User Maintenance and press [ ENTER ↵ ]. The User Maintenance Menu appears. User Maintenance >Backup Files Maintenance Log Password Protection Printer Restart Reconcile Dial Plan Set Time and Date System Shutdown Voice System Administration Move to an item using [...]

Maintaining IS-III 3. At the User Maintenance Menu, move the cursor to Maintenance Log and press [ ENTER ↵ ]. The Maintenance Log Menu appears. Maintenance Log >Administer CAS Alarm Levels Format MS-DOS Floppy Disk Usage Report Move to an item using arrow keys and hit Enter to select HELP CANCEL Screen 4-16. Maintenance Log 4-27[...]

Maintaining IS-III 4. At the Maintenance Log Menu, move the cursor to Format MS-DOS Floppy and press [ ENTER ↵ ]. The Format MS-DOS Floppy Menu appears. Format MS-DOS Floppy >Format 1.44 MB MS-DOS Floppy Disk Format 720 KB MS-DOS Floppy Disk Move to an item using arrow keys and hit ENTER to select HELP CANCEL Screen 4-17. Format MS-DOS Floppy [...]

Maintaining IS-III 5. Move the cursor to Format 720 KB MS-DOS Floppy Disk and press [ ENTER ↵ ]. The Format 720 KB MS-DOS Floppy Diskette screen appears. Format 720 KB MS-DOS Floppy Diskette Verify that the floppy you want to format is a 720 KB floppy. Insert floppy, close latch, and strike the CONT function key to continue. CONT CANCEL Screen 4-[...]

Maintaining IS-III 6. Insert the blank diskette and press [ F3 ] (CONT). The system displays the following message: Formatting of 720 KB diskette in progress After the diskette finishes formatting, the Remove Formatted Floppy screen appears. Remove Formatted Floppy 720 KB floppy has been formatted. Open latch, remove floppy and strike the CONT func[...]

Maintaining IS-III Adding or Changing Passwords If you wish to limit access to IS-III applications and the IS-III user Iogin (is), you may add or change passwords. For security reasons, only a technician can delete a password. If you wish to delete a password, contact the AT&T National Services Assistance Center (NSAC) at 1-800-628-2888 or your[...]

Maintaining IS-III 2. At the Integrated Solution III Main Menu, move the cursor to User Maintenance and press [ ENTER ↵ ]. The User Maintenance Menu appears. User Maintenance >Backup Files Maintenance Log Password Protection Printer Restart Reconcile Dial Plan Set Time and Date System Shutdown Voice System Administration Move to an item using [...]

Maintaining IS-III 3. At the User Maintenance Menu, select Password Protection and press [ ENTER ↵ ]. The Password Protection Menu appears showing all installed applications. Password Protection >AUDIX Voice Power/FAX ATTENDANT (AVP/FA) Call Accounting System (CAS) IS III User Login (is) System Programming & Maintenance Utility (SPM) Move [...]

Maintaining IS-III 4. At the Password Protection Menu, move the cursor to the item you want, and then press [ ENTER ↵ ]. The Change/Add Password screen appears. Change/Add Password >Change/Add Move to an item using arrow keys and hit Enter to select HELP CANCEL Screen 4-23. Change/Add NOTE: If you administer a password for AUDIX Voice Power or[...]

Maintaining IS-III 5. At the Change/Add Password screen, press [ ENTER ↵ ]. — If a password exists and you are changing it, the system displays the following prompt: Old Password: Type your existing password and press [ ENTER ↵ ]. The system prompts you for your new password. Proceed to Step 6. — If no password exists, the system displays t[...]

Maintaining IS-III CAS and HackerTracker Alarms The Call Accounting System sends alarms to the printer and, if AUDIX Voice Power is installed, also sends voice mail alarms to all members of the group list specified for the alarm type. Alarms are sent when hard disk usage exceeds 50%, 75%, and 95% so that previously collected call detail records can[...]

Maintaining IS-III Creating and Changing Group Lists NOTE: To change a group owner extension, skip this section and proceed to “Setting CAS Alarm Notification,” later in this chapter. Use any touch-tone telephone, on- or off-site, to create or change group lists as described below. Complete instructions for creating, scanning, and reviewing gro[...]

Maintaining IS-III As another example, if you are changing group list ID 123456 and it already has three extensions (201, 202, and 203), the system says List 123456 contains three members. Extension 201. To skip, press pound sign. To delete press star D. To add entries, press 1. If finished reviewing, press star pound sign. 6. 7. 8. 9. 10. If you a[...]

Maintaining IS-III 11. 12. 13. 14. Review the list that you just created or changed by pressing [ * ] [ 1 ]. The system announces the first extension in the list. Press [ # ] to accept it and hear the next extension. Delete any extensions that are errors, and add any extensions that you missed. When you are finished, press [ * ] [ # ] to approve th[...]

Maintaining IS-III To configure a new CAS alarm group list or a changed group owner extension, perform the following steps: 1. Log in and access the Integrated Solution III Main Menu. The Integrated Solution III Main Menu appears. Integrated Solution III >AUDIX Voice Power/FAX Attendant (AVP/FA) Call Accounting System (CAS) Extension Directory S[...]

Maintaining IS-III 2. At the Integrated Solution III Main Menu, move the cursor to User Maintenance and press [ ENTER ↵ ]. The User Maintenance Menu appears. User Maintenance >Backup Files Maintenance Log Password Protection Printer Restart Reconcile Dial Plan Set Time and Date System Shutdown Voice System Administration Move to an item using [...]

Maintaining IS-III 3. At the User Maintenance Menu, move the cursor to Maintenance Log and press [ ENTER ↵ ]. The Maintenance Log Menu appears. Maintenance Log >Administer CAS Alarm Levels Format MS-DOS Floppy Disk Usage Report Move to an item using arrow keys and hit Enter to select HELP CANCEL Screen 4-26. Maintenance Log Menu NOTE: If AUDIX[...]

Maintaining IS-III 4. At the Maintenance Log Menu, move the cursor to Administer CAS Alarm Levels and press [ ENTER ↵ ]. The CAS Alarm Configuration screen appears. CAS Alarm Configuration CAS Alarm Level: Group List ID: Group List Owner Extension: Press CHOICES to display the list of alarms. HELP CHOICES SAVE CANCEL Screen 4-27. CAS Alarm Config[...]

Maintaining IS-III 5. Make sure that the cursor is in the CAS Alarm Level field, and then press [ F2 ] (CHOICES). The CAS Alarm Levels screen appears. CAS Alarm Levels >All Alarms Warning Minor Alarm Major Alarm HackerTracker Alarm - All CAS Alarms - Disk or I-nodes 50% Used - Disk or I-nodes 75% Used - Disk or I-nodes 95% Used - Phone Abuse or [...]

Maintaining IS-III 6. Move the cursor to the alarm you want to set from the CAS Alarm Notification Form and press [ ENTER ↵ ]. The CAS Alarm Configuration screen returns, and the CAS Alarm Level field contains your selection. The following screen shows the HackerTracker Alarm selection. CAS Alarm Configuration CAS Alarm Level: Group List ID: Grou[...]

Maintaining IS-III Restarting the Printer Scheduler/Spooler To restart the printer scheduler/spooler (for example, when it has run out of paper or has been turned off), perform the following steps: 1. Make sure the printer is on. 2. Log in and access the Integrated Solution III Main Menu. The Integrated Solution III Main Menu appears. Integrated So[...]

Maintaining IS-III 3. At the Integrated Solution III Main Menu, move the cursor to User Maintenance and press [ ENTER ↵ ]. The User Maintenance Menu appears. User Maintenance >Backup Files Maintenance Log Password Protection Printer Restart Reconcile Dial Plan Set Time and Date System Shutdown Voice System Administration Move to an item using [...]

Maintaining IS-III 4. At the User Maintenance Menu, move the cursor to Printer Restart and press [ ENTER ↵ ]. The Confirm Printer Restart screen is displayed. Confirm Printer Restart Printer Restart will remove all queued printing jobs and attempt to restart the printer. Verify that the printer is connected, turned on and "Online" or &q[...]

Maintaining IS-III Reconciling the Dial Plan When changes have been made to the switch’s dial plan, it is necessary to run the reconciliation program to resynchronize the switch’s dial plan (System Numbering Plan) and the Extension Directory database. When you reconcile the dial plan, the following actions occur: ■ ■ ■ ■ ■ Extensions [...]

Maintaining IS-III To reconcile the dial plan, perform the following steps: 1. Log in and access the lntegrated Solution III Main Menu. The Integrated Solution III Main Menu appears. Integrated Solution III >AUDIX Voice Power/FAX Attendant (AVP/FA) Call Accounting System (CAS) Extension Directory System Programming & Maintenance Utility (SPM[...]

Maintaining IS-III 2. At the Integrated Solution III Main Menu, move the cursor to User Maintenance and press [ ENTER ↵ ]. The User Maintenance Menu appears. User Maintenance >Backup Files Maintenance Log Password Protection Printer Restart Reconcile Dial Plan Set Time and Date System Shutdown Voice System Administration Move to an item using [...]

Maintaining IS-III 3. At the User Maintenance Menu, move the cursor to Reconcile Dial Plan and press [ ENTER ↵ ]. The Reconcile Dial Plan screen appears. Reconcile Dial Plan If you have renumbered any AVP subscriber extension, the Reconcile Dial Plan program will remove the old extension's voice mail box and all messages. Strike CONT to cont[...]

Maintaining IS-III Setting the Time and Date The time and date for IS-III must be synchronized with the time and date for your MERLIN LEGEND Communications System. To set the time and date for IS-III, perform the following steps: 1. Log in and access the Integrated Solution III Main Menu. The Integrated Solution III Main Menu appears. Integrated So[...]

Maintaining IS-III 2. At the Integrated Solution III Main Menu, move the cursor to User Maintenance and press [ ENTER ↵ ]. The User Maintenance Menu appears. User Maintenance >Backup Files Maintenance Log Password Protection Printer Restart Reconcile Dial Plan Set Time and Date System Shutdown Voice System Administration Move to an item using [...]

Maintaining IS-III 3. At the User Maintenance Menu, move the cursor to Set Time and Date and press [ ENTER ↵ ]. The Set Time and Date screen appears. The blinking cursor is located under the month. NOTE: The information in the fields reflects the most recent setting or the default setting of the time and date. Set Time and Date Date: Jun 06, 1992[...]

Maintaining IS-III 4. To change a field, use [ TAB ➞❘ ], [ ↑ ], or [ ↓ ] to move to that field, and then press [ F2 ] (CHOICES) to display the choices for that field. For the month field, the Choices Menu appears. Choices Jan May Sep Feb Jun Oct Mar Jul Nov Apr Aug Dec Move to a month with arrow keys and strike the ENTER key to select CANCE[...]

Maintaining IS-III 7. After you have entered the correct information, press [ F3 ] (SAVE) to save the information. The Confirm Time and Date screen appears to confirm the settings you selected. Confirm Time and Date The date is Jun 6, 1992, time is 03:42 PM. You MUST exit Integrated Solution III for any changes to take effect. Strike CONT to confir[...]

Maintaining IS-III Shutting Down the System To protect the data stored on the hard disk, this procedure must always be performed before turning off power to the system and before moving the hardware. To shut down the system, perform the following steps: 1. Log in and access the Integrated Solution III Main Menu. The Integrated Solution III Main Men[...]

Maintaining IS-III 2. At the Integrated Solution III Main Menu, move the cursor to User Maintenance and press [ ENTER ↵ ]. The User Maintenance Menu appears. User Maintenance >Backup Files Maintenance Log Password Protection Printer Restart Reconcile Dial Plan Set Time and Date System Shutdown Voice System Administration Move to an item using [...]

Maintaining IS-III 3. At the User Maintenance Menu, move the cursor to System Shutdown and press [ ENTER ↵ ]. The Shutdown screen appears. Shutdown Shutdown will stop all active IS III applications which may include voice mail, automated attendant, or call accounting. Strike CONT to continue with shutdown. Strike CANCEL to stop shutdown. CONT CAN[...]

Maintaining IS-III Accessing Voice System Administration The Voice System Administration option appears if you have AUDIX Voice Power installed. Choosing it allows you to access certain administrative functions within the application. To access Voice System Administration, perform the following steps: 1. Log in and access the Integrated Solution II[...]

Maintaining IS-III 2. At the Integrated Solution III Main Menu, move the cursor to User Maintenance and press [ ENTER ↵ ]. The User Maintenance Menu appears. User Maintenance >Backup Files Maintenance Log Password Protection Printer Restart Reconcile Dial Plan Set Time and Date System Shutdown Voice System Administration Move to an item using [...]

Maintaining IS-III 3. At the User Maintenance Menu, move the cursor to Voice System Administration and press [ ENTER ↵ ]. The Voice System Administration Menu appears. NOTE: If a password has been administered for AUDIX Voice Power/FAX Attendant, the Password: prompt appears. Type your AUDIX Voice Power/FAX Attendant password and press [ ENTER ?[...]

Appendix A: Master Controller Features A Overview Your IS-III Master Controller hardware consists of the following components: ■ Master Controller processor (with hard disk and diskette drive) ■ color video monitor ■ keyboard ■ tape drive This chapter highlights operational features of these components. NOTE: IS-III supports two versions of[...]

Appendix A: Master Controller Features Figure A-1. The Master Controller II+ A-2[...]

Appendix A: Master Controller Features Left Side Figure A-2. Master Controller II+ Front Panel Figure A-3. Master Controller III A-3[...]

Appendix A: Master Controller Features 3.5" Disk Drive Reset Button Case Lock Power Lamp Tape Drive Power Button Disk Lamp Figure A-4. Master Controller III Front Panel A-4[...]

Appendix A: Master Controller Features Master Controller Processor The Master Controller II+ is an 80386SX-based processor that is delivered with the UNIX System V/386 Release 3.2.2 operating system and appropriate expansion boards already installed. This unit has a total of four expansion board slots; however, three of the slots are available. The[...]

Appendix A: Master Controller Features Drive Indicators The fixed-disk drive access indicator (located inside the door on the left) lights up when a fixed-disk drive is in use. The diskette drive access indicator lights up when the drive is in use. Disk Drive Requirements and Capacities The Master Controller uses diskettes and a hard disk drive to [...]

Appendix A: Master Controller Features To insert the diskette, hold it by the edge and insert it (label side up) into the disk drive until it clicks and locks into place. The release button pops out to indicate the diskette is inserted properly. The diskettes are protected by a hard plastic case. The spring-plate cover of the head aperture closes a[...]

To load the tape cartridge, orient it with the metal plate down and with the long edge containing the write-protect screw to the left. Push the cartridge into the drive until you feel resistance and then press the cartridge further into the drive until you hear and feel a click. This is a latch. Release the cartridge and it will slide back out slig[...]

Appendix A: Master Controller Features Alt Key The keyboard has two [ ALT ] (alternate) keys (right and left). Use the [ ALT ] key in conjunction with the [ CTRL ] key and the [ DEL ] keys to reboot the system. However, it is preferable to use the Reset button to reboot the system. Cursor Control Key Group (Arrow Keys) The keyboard has two sets of [...]

Appendix A: Master Controller Features It is important to remember that these keys do not always perform the same functions, either within the same application or across different applications. Before pressing a function key, check on the bottom of your screen to see which function key is assigned to the function you want to perform. Screen Navigat[...]

Appendix B: Ordering Information B Manuals In addition to the AT&T lntegrated Solution III for MERLIN LEGEND ® Communications System System Manager’s Guide (this document) and the AT&T Integrated Solution III for MERLIN LEGEND ® Communications System Installation and Maintenance (Document No. 555-601-011) documents, there are other manu[...]

Appendix B: Ordering Information ■ ■ ■ ■ ■ AT&T Call Accounting System (CAS) Integrated Solution II Planning Guide and Forms Document No. 585-247-050 AT&T Call Accounting System (CAS) Integrated Solution User’s Guide Document No. 585-247-120 AT&T Call Accounting System (CAS) Integrated Solution II Site Installation and Imple[...]

Appendix C: CAS Alarm Notification C CAS and HackerTracker Alarms The Call Accounting System sends alarms to the printer and, if AUDIX Voice Power is installed, also sends voice mail alarms to all members of the group list specified for the alarm type. Alarms are sent when hard disk usage exceeds 50%, 75%, and 95% so that previously collected call [...]

Appendix C: CAS Alarm Notification The second column of the form should contain the extensions of the AUDIX Voice Power subscribers who will receive the corresponding alarm messages. These extensions are entered when the group list is created via the AUDIX Voice Power touch-tone interface. The group list member extensions are not used during softwa[...]

Appendix C: CAS Alarm Notification Voice Mail Messages The following voice mail messages are sent by the Call Accounting System and HackerTracker: ■ ■ ■ ■ ■ ■ HackerTracker Alarm “This is an alarm message from the HackerTracker. One of the criteria for detecting phone fraud or abuse has been exceeded. Please retrieve the HackerTracker[...]

Appendix C: CAS Alarm Notification ■ Major Alarm—95% Inodes Used “This is an urgent warning from the Call Accounting System. Call accounting has used up more system resources than allocated to it. Call collection and processing has been halted to avoid a system lock-up. You are incurring irrecoverable loss of call records data from your PBX. [...]

Appendix C: CAS Alarm Notification CAS Alarm Notification Form CAS Alarms AUDIX Voice Power Group Member Extensions Use this section of the form to send all alarms to the same group list. All Alarms Group List ID: Group Owner Extension: Use this section of the form to send individual alarms to different group lists. Warning (50% disk/file usage) Gr[...]

Index A D access log, Date, viewing, 2-7 setting, 4-53 AUDIX Voice Power, 1-1 dial plan, accessing, 3-2 reconciling, 1-4, 3-17, 4-49 exiting, 3-6 Disk Usage Report, services, 3-2 displaying, 4-15 warning messages, 4-18 B E back ups, administrative files, 4-7 entire system, 4-10 Integrated Administration files, 4-13 procedures, 4-3 Backing up files,[...]

Index Master Controller II, H hardware, A-1 MS-DOS floppy diskettes, formatting, 4-19 hacker activity, monitoring, 1-9 HackerTracker, 1-2, 3-10 help, on-line, 2-6 O on-line help, using, 2-6 I Integrated Administration, accessing, 3-13 exiting, 3-14 overview, 3-13 IS-III, applications supported, 1-1 logging into, 2-1 logging out, 2-9 procedures, 1-1[...]

Index SPM, 1-1 accessing, 3-15 exiting, 3-17 overview, 3-15 status screen, accessing information, 2-2 system manager, responsibilities, 1-3, 4-1 tasks, 1-11 System backup to tape, 4-10 T Time and Date, setting, 4-53 toll fraud, 1-8 transferring calls, toll fraud, 1-8 V Voice System Administration, accessing, 4-61 Index-3[...]