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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of AT&T KX-TG5423, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
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Unfortunately, only a few customers devote their time to read an instruction of AT&T KX-TG5423. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of AT&T KX-TG5423 should contain:
- informations concerning technical data of AT&T KX-TG5423
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- safety signs and mark certificates which confirm compatibility with appropriate standards
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Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of AT&T KX-TG5423 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of AT&T KX-TG5423, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the AT&T service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of AT&T KX-TG5423.
Why one should read the manuals?
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Table of contents for the manual
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Page 1
This unit is comp atible with Caller ID. T o use this feature, you must subscribe to the appropriate service of fered by your service provider . Please read these Operating Instruct ions before using the unit and save for future reference. For assistance, visit ou r website: http://www .p anasonic.com for customers in the U.S.A. or Puerto Rico. Cha[...]
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Page 2
T able of Contents 2 For assistance, please call 1-800-211-PAN A (7262). Introduction Your phone . . . . . . . . . . . . . . . . . . . . 4 Accessory informat ion . . . . . . . . . . . . . . 5 Important safety inst ructions . . . . . . . . . 6 For best performance . . . . . . . . . . . . . . . 8 Preparation Connections . . . . . . . . . . . . . . . [...]
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Page 3
T able of Contents For assistance, please call 1-800-211-PANA (726 2). 3 Other options . . . . . . . . . . . . . . . . . . . . 40 Handset key tone . . . . . . . . . . . . . . . 40 Re-registering the handset. . . . . . . . 40 Customer support . . . . . . . . . . . . . . 40 Programming via direct commands . . . 41 Direct commands chart . . . . . . . [...]
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Page 4
Introduction 4 For assistance, please call 1-800-211-PAN A (7262). Thank you fo r purchasing a Panas onic cordless telephone . We recommend keeping a record of the following information for future re ference. Att ach your purchase receipt here. Y our phone L References in these operating instructions to the charger and to the multiple handsets are [...]
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Page 5
Introduction For assistance, please call 1-800-211-PAN A (7262). 5 Accessory information Included acces sories T o order replacement accessorie s, call 1-800-332-5368. TTY users (hearing or speech impaired users) can call 1-866-605 -1277. Additional/replaceme nt accessories No. Accessory items Order number Quantity KX-TG 5421S KX-TG 5421W KX-TG 542[...]
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Page 6
Introduction 6 For assistance, please call 1-800-211-PAN A (7262). Import ant safety instructions When using this unit, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury . 1. Read and understand all instructions. 2. Follow all warnings and instru ctions marked on this unit. 3. Unplug t[...]
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Page 7
Introduction For assistance, please call 1-800-211-PANA (726 2). 7 L Do not touch the plug with wet hands. L The AC adaptor is used as the main disconnect device. Ensure that the AC outlet is installed near the unit and is easily accessible. Battery T o reduce the risk of fire or inju ry to persons, read and follow these instructions. L Use only th[...]
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Page 8
Introduction 8 For assistance, please call 1-800-211-PAN A (7262). For best perfor mance Base unit location/ noise The base unit and handset use radio waves to communicate with each other . For maximum distance and noise-free operation, we recommend the follo wing: L Placing the unit away from electrical appliances such as a TV , personal computer [...]
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Page 9
Preparation For assistance, please call 1-800-211-PAN A (7262). 9 Connections Base unit Charger unit (KX-TG5422 and KX-TG5423 only) Note: L Base unit: Use only th e included Panasonic AC adaptor PQL V1. L Charger unit: Use only the included Panasonic AC adap tor KX-TCA1. L The AC adaptor must rema in connected at all times. (It is normal for the ad[...]
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Page 10
Preparation 10 For assistance, please call 1-800-211-PAN A (7262). If you subscribe to an xDSL service L Please attach a noise filter (contact your xDSL provider) to the telephone lin e between the base unit and the telephone line jack in the event of the fo llowing: – Noise is heard during conversations. – Caller ID features (page 25) do not f[...]
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Page 11
Preparation For assistance, please call 1-800-211-PANA (726 2). 11 Battery charge Place the handset on the base unit or charger for 6 hours before initia l use. L The unit will beep once, the CHARGE indicator will lig ht, and “ Charging ” will be displayed. L “ Charge completed ” is displayed when the battery h as been fully charged. The CH[...]
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Page 12
Preparation 12 For assistance, please call 1-800-211-PAN A (7262). Battery performance After your Panasonic battery is fully charged, you can expect the foll owing performance: *1 Handset is off the base unit or charger but not in use. Note: L Battery power is consumed whenever the handset is off the base unit or charger , even when the handset is [...]
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Page 13
Preparation For assistance, please call 1-800-211-PAN A (7262). 13 Controls and displays Controls Base unit A { HANDSET LOCA TOR 1 } B { HANDSET LOCA TOR 2 } C { HANDSET LOCA TOR 3 } D { HANDSET LOCA TOR } E Antenna F IN USE indicator G Charge contact s H CHARGE indicator KX-TG5423 KX-TG5421 KX-TG5422 AB C A B D E F E GH TG5421_5422_5423(e).book Pa[...]
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Page 14
Preparation 14 For assistance, please call 1-800-211-PAN A (7262). Handset A Speaker B Soft key C Headset jack D {C} (T ALK) E Navigator key F {s} (SP-PHONE) G {*} (TONE) H { P AUSE } { REDIAL } I Microphone J Charge contact s K Ringer indicator Message indicator L Receiver M Display N { MENU } O { OFF } P { MUTE } { CLEAR } Q { HOLD } R { HOLD } {[...]
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Page 15
Preparation For assistance, please call 1-800-211-PANA (726 2). 15 Display Handset displa y items Soft keys The handset features 2 soft keys. By pressing a soft key , you can select the function displayed directly above it. L The functions displayed will vary depending on how you are us ing the unit. L When a function does no t appear above a soft [...]
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Page 16
Making/Answering Calls 16 For assistance, please call 1-800-211-PAN A (7262). Making calls 1 Lift the handset and press {C} . L “ Talk ” will be displayed. 2 Dial the phone n umber. 3 When finished talking, press { OFF } or place the handset on the base unit or charger. Note: L “ Line in use ” is displayed when someone is talking on the oth[...]
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Page 17
Making/Answering Calls For assistance, please call 1-800-211-PANA (726 2). 17 T o make a ca ll using the redial list The last 5 phone numbers dialed are stored in the redial li st. 1 Press { REDIAL } . L The last number diale d will be displayed. 2 Press {V} or {^} repeatedly to display the desired number. L T o delete the disp layed number , press[...]
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Page 18
Making/Answering Calls 18 For assistance, please call 1-800-211-PAN A (7262). Useful features during a call HOLD button This feature allows you to put an outside call on hold. KX-TG5421: Press { HOLD } during an outside call. L “ Hold ” will be displayed. L T o return to the call, press {C} or {s} . KX-TG5422 and KX-TG5423: 1 Press { HOLD } dur[...]
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Page 19
Making/Answering Calls For assistance, please call 1-800-211-PANA (726 2). 19 Clarity booster This feature can improve sound clarity when the handset is used in an area where there may be interference. During an outside call, this feature will be turned on automatically when necessary . This feature will turn off when you hang up or put a call on h[...]
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Page 20
Making/Answering Calls 20 For assistance, please call 1-800-211-PAN A (7262). For Call W aiting se rvice users T o use Call Waiting, you must subscribe to your telephone company’s Call W aiting service. This featu re allows you to receiv e calls while you are already talking on the phone. If you receive a call while on the phone, you will hear a [...]
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Page 21
Phonebook For assistance, please call 1-800-211-PANA (726 2). 21 Using the phonebook The handset phonebook all ows you to make calls without havin g to dial manually . Y ou can add 50 names and phone numbers to the handset phone book and search for phonebook en tries by name. Adding items to the phonebook 1 Press { Phonebook } . 2 Press { Add } . L[...]
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Page 22
Phonebook 22 For assistance, please call 1-800-211-PAN A (7262). Calling someone in the phonebook Phonebook items can be searched for alphabetically by scro lling through the phonebook items. 1 Press { Phonebook } . L For quick search, you can skip to step 3. 2 Press { Search } . 3 Press {V} or {^} repeatedly to display the desired item. L T o exit[...]
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Page 23
Phonebook For assistance, please call 1-800-211-PANA (726 2). 23 Chain dial feature This feat ure allows you to dial phone numbers from the phonebook while you are on a call. Example: Using a long distance calling card 1 Dial from the phonebook: 1-800-012-3456 (Calling card access number). 2 When prompted, dial from the phonebook: 1234 (Calling car[...]
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Page 24
Phonebook 24 For assistance, please call 1-800-211-PAN A (7262). Copying all i tems 1 Press { MENU } . 2 Scroll to “ Copy phonebook ” by pressing {V} or {^} , then press { > } . 3 Scroll to “ Copy all items ” by pressing {V} or {^} , then press { > } . L When all items h ave been copied, “ Complete ” will be displayed. L The desti[...]
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Page 25
Caller ID Service For assistance, please call 1-800-211-PANA (726 2). 25 Using Caller ID service This unit is Caller ID compatible. T o use Caller ID features, you must subscribe to your telephone company’s Caller ID service. Caller I D features When an outside call is being receive d, the calling party’ s name or telephone number will be displ[...]
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Page 26
Caller ID Service 26 For assistance, please call 1-800-211-PAN A (7262). L Y ou can also select the ringe r tone by pressing { 1 } to { 7 } , or { 0 } (“ No Ringer ID ”). 6 Press { Save } , then press { OFF } . Light-up ID Y ou can assign a different ringer indicator color to each caller in the phonebook. Select “ Color1-Default ” (Amber), [...]
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Page 27
Caller ID Service For assistance, please call 1-800-211-PANA (726 2). 27 3 Press {C} or {s} . Note: L Y ou can also press { Rcvd calls } to enter the caller list. L Calling back will not be possible if the caller information does not include a phone number . L In some cases, you may have to edit the number before dialing. (F or example, you may hav[...]
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Page 28
Caller ID Service 28 For assistance, please call 1-800-211-PAN A (7262). Note: L The handset can remember up to 4 area codes to be edited. Phone numbers from the 4 most recently edited a rea codes will be automatically ed ited. L This feature will not be activated until edited numbers a re called back. L If you move to another area, you can turn th[...]
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Page 29
Intercom Feature s For assistance, please call 1-800-211-PAN A (7262). 29 Handset locator Y ou can locate a misp laced handset by paging it from the base unit. For KX-TG5421 users 1 Base unit: Press { HANDSET LOCATOR } to page the handset. L The IN USE indicator will flash rapidly . L The handset will beep for 1 mi nute. 2 Base unit: To stop paging[...]
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Page 30
Intercom Feature s 30 For assistance, please call 1-800-211-PAN A (7262). Intercom (KX-TG5422 and KX-TG5423 only) Intercom calls can be made betwe en 2 handsets. Note: L If you have difficulty hearing the other party while using the speaker , decrease the speaker volume . L If you receive a phone call while talking on the intercom, you will hear 2 [...]
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Page 31
Intercom Feature s For assistance, please call 1-800-211-PAN A (7262). 31 T ransferring a call (KX- TG5422 and KX-TG5423 only) Outside calls can be transferred between 2 handsets. 1 During an outsi de call, press { INTERCOM } . L The call will be put on hold. 2 KX-TG5422 users: To page the other handset, press { handset [1] } or { handset[2] } . KX[...]
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Page 32
Intercom Feature s 32 For assistance, please call 1-800-211-PAN A (7262). Conference calls (KX- TG5422 and KX-TG5423 only) A conference call allows 2 handsets to speak together wi th an outside party . 1 During an outsi de call, press { INTERCOM } . L The call will be put on hold. 2 KX-TG5422 users: To page the other handset, press { handset [1] } [...]
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Page 33
V oice Mail Service For assistance, please call 1-800-211-PAN A (7262). 33 Using V oice Mail service V oice Mail is an automatic answering service offered by your telephone company . If you subscribe to this servic e, your telephone company’s V oice Mail system can answer calls fo r you when you are unavailable to answer the phone or when your li[...]
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Page 34
V oice Mail Se rvice 34 For assistance, please call 1-800-211-PAN A (7262). 3 Scroll to “ Voice Mail ” by pressing {V} or {^} , then press { > } . 4 Scroll to “ VM tone detect ” by pressing {V} or {^} , then press { > } . 5 Press {V} or {^} repeatedly to select “ On ” or “ Off ”. 6 Press { Save } , then press { OFF } . Listeni[...]
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Page 35
Programmable Settings For assistance, please call 1-800-211-PAN A (7262). 35 Guide to handset programming For your reference, a chart of all progra mmable functions is printed be low . Details for each item can be found on the corresponding pages. T o program, press { MENU } , press {V} or {^} to scroll through the menu, and press { > } or { Sel[...]
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Page 36
Programmable Settings 36 For assistance, please call 1-800-211-PAN A (7262). Ringer settings Handset ringer volume 4 levels (high/medium/low/off) are available. The default setting is HIGH. 1 Press { MENU } . 2 Scroll to “ Ringer setting ” by pressing {V} or {^} , then press { > } . 3 Scroll to “ Ringer volume ” by pressing {V} or {^} , [...]
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Page 37
Programmable Settings For assistance, please call 1-800-211-PANA (726 2). 37 Handset interrupt tone (KX- TG5422 and KX-TG5423 only) This tone lets you know when you receive a call while you are on an intercom call (page 30). “ 2 ” (default): The tone will sound 2 time s. “ On ”: The tone wil l sound for as long as the line rings. “ Off ?[...]
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Page 38
Programmable Settings 38 For assistance, please call 1-800-211-PAN A (7262). V oice enhancer Y ou can turn the voice e nhancer feature on or off. The default setting is OFF . 1 Press { MENU } . 2 Scroll to “ Voice enhancer ” by pressing {V} or {^} , then press { > } . 3 Press {V} or {^} repeatedly to select “ On ” or “ Off ”. 4 Press[...]
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Page 39
Programmable Settings For assistance, please call 1-800-211-PANA (726 2). 39 T elephone settings Dialing mode If you cannot make calls, change this setting depending on your telephon e line service. “ Tone ” (default): For tone dial service. “ Pulse ”: For rotary pulse dial service. 1 Press { MENU } . 2 Scroll to “ Initial setting ” by [...]
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Page 40
Programmable Settings 40 For assistance, please call 1-800-211-PAN A (7262). Other options Handset key tone Y ou can select whether or not key tones are heard when keys are pressed. Includes confirmation to nes and error tones. The default se tting is ON. 1 Press { MENU } . 2 Scroll to “ Initial setting ” by pressing {V} or {^} , then press { &[...]
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Page 41
Programmable Settings For assistance, please call 1-800-211-PAN A (7262). 41 Programming via direct commands Y ou can also program most features using “direct commands”—special codes that take you directly to the feature you wish to progra m and allow you to select the desired setting. There is no need to scroll through the unit’s menus. De[...]
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Page 42
Programmable Settings 42 For assistance, please call 1-800-211-PAN A (7262). *1 KX-TG5422 only . *2 KX-TG5423 only . Note: L If you make a mistake or enter the wrong code, press { OFF } then start again b y pressing { MENU } . Set flash time { 0 } { 5 } { 2 }{ 1 } : 700 ms { 2 } : 600 ms { 3 } : 400 ms { 4 } : 300 ms { 5 } : 250 ms { 6 } : 1 10 ms [...]
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Page 43
Useful Information For assistance, please call 1-800-211-PANA (726 2). 43 Belt clip Y ou can hang the handset on your belt or pocket using the included belt clip. T o atta ch the belt clip T o remove the belt clip While pressing the top of the clip ( 1 ), pull the right edge in the direction of the arrow ( 2 ). Headset (optional) Connecting an opti[...]
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Page 44
Useful Information 44 For assistance, please call 1-800-211-PAN A (7262). W all mounting Base unit The base unit can be mounted on a wall phon e plate. 1 Connect the AC adaptor. 2 Tuck the telephone line cord in side the wall mounting adaptor ( 1 ). Connect the telephone line cord ( 2 ). 3 Insert the hooks on the wall m ountin g adaptor into the ho[...]
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Page 45
Useful Information For assistance, please call 1-800-211-PAN A (7262). 45 4 Adjust the adaptor to hold the base unit, then push it in the direction of the arrow until it clicks into place. 5 Connect the telephone line cord. Mount the uni t, then slide it down. L Raise the antennas. T o remove the wall mo unting adaptor While pushing down the re lea[...]
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Page 46
Useful Information 46 For assistance, please call 1-800-211-PAN A (7262). Charger unit (KX-TG5422 and KX-TG5423 only) The charger can be wall mounted, as shown below . 1 Connect the AC adaptor. 2 Drive the screws (not included) into the wall using the wall mount template (see below). 3 Mount the charger ( 1 ). 4 Slide it down ( 2 ) and to the right[...]
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Page 47
Useful Information For assistance, please call 1-800-211-PAN A (7262). 47 Error messages If the unit detects a problem, one of the following messages will be displayed on the handset. *1 KX-TG5422 and KX-TG5423 only Display message Cause & solution Busy L The called handset is in use. *1 L The handset you tried to copy phonebook items to is in [...]
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Page 48
Useful Information 48 For assistance, please call 1-800-211-PAN A (7262). T roubleshooting General use Programmable settings Problem Cause & solution The unit does not work. L Make sure that the battery is installed correctly (page 10). L Check the connections (page 9). L Fully charge the battery (page 1 1). L Clean the charge co ntacts and cha[...]
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Page 49
Useful Information For assistance, please call 1-800-211-PAN A (7262). 49 Making/answering calls, Intercom Phonebook Problem Cause & solution Static is heard, sound cuts in and out. Interference from other electrical units. L Move the handset and the ba se unit away from other electrical appliances. L Move closer to the base unit. L Raise the b[...]
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Page 50
Useful Information 50 For assistance, please call 1-800-211-PAN A (7262). Caller ID Copying stopped w ith an item displayed. L The destination handset ma y have lost communication with the base un it, or the destination h andset user may have pressed {C} or {s} . The displayed phoneboo k item was not copied to the handset. Press { OFF } . Confirm t[...]
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Page 51
Useful Information For assistance, please call 1-800-211-PAN A (7262). 51 Battery charge Power failure Problem Cause & solution “ Recharge battery ” is displayed, 7 flashes or the handset beeps intermittently. L Fully charge the battery (page 11). “ Charge for 6h ” and 8 are displaye d and the handset does not work. L The battery has be[...]
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Page 52
Useful Information 52 For assistance, please call 1-800-211-PAN A (7262). Import ant information abou t subscription services In order to use Caller ID, Call W aitin g, Call W aiting Caller ID (CWID), or V oice Mail, you must first contact your telephone company and subscribe to the desired service. L For more information, contact your telephone co[...]
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Page 53
Useful Information For assistance, please call 1-800-211-PAN A (7262). 53 FCC and other information This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACT A. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US:ACJ----------. If requested, thi[...]
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Page 54
Useful Information 54 For assistance, please call 1-800-211-PAN A (7262). When you hold the phone to your ear , noise might be heard in your Hearing Aid. Some Hearing Aids are not adequately shielded from external RF (radio frequency) energy . If noise occurs, use an optional headset accessory or the speakerphone option (if applicable) when using t[...]
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Page 55
Useful Information For assistance, please call 1-800-211-PANA (726 2). 55 FCC RF Exposure W arning: This product complies with FCC radiation exposure limits set forth for an uncontrolled environment. T o comply with FCC RF exposure requirements the base unit must be installed and operated with its antenna located 20 cm or more between antenna and a[...]
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Page 56
Useful Information 56 For assistance, please call 1-800-211-PAN A (7262). T echnical information Base unit Operating environ ment: 5 °C – 40 °C (41 °F – 104 °F) Frequency: 5.76 GHz – 5.84 GHz Dimensions: Approx. height 95 mm x width 174 mm x depth 143 mm (3 3 / 4 " x 6 27 / 32 " x 5 5 / 8 ") Mass (Weight): KX-TG5421: Approx[...]
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Page 57
✄ Useful Information For assistance, please call 1-800-211-PANA (726 2). 57 W arranty P ANASONIC CONSUMER ELECTRONICS COMP ANY , DIVISION OF P ANASONIC CORPORA TION OF NORTH AMERICA One Panasonic W ay , Secaucus, New Jersey 07094 P ANASONIC PUERTO RICO, INC. San Gabriel Industrial Park, A ve. 65 de Infantería, Km. 9.5, Carolina, Puerto Rico 0098[...]
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Page 58
Useful Information 58 For assistance, please call 1-800-211-PAN A (7262). Limited W arranty Limits And Exclusions This Limited W arranty ONL Y COVERS failures due to defects in materials or workmanship, and DOES NOT COVER normal wear and tear or cosmetic damage. The Limited W arranty ALSO DOES NOT COVER damages which occurred in shipment, or failur[...]
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Page 59
Useful Information For assistance, please call 1-800-211-PAN A (7262). 59 Customer services Customer Services Directory Obtain Product Information and Operating Assistance; locate your nearest Dealer or Servicenter; purchase Parts and Accessories; or make Customer Service and Literature requests by visiting our Web Site at: http://www .panasonic.co[...]
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Page 60
Index 60 For assistance, please call 1-800-211-PAN A (7262). Index A Accessories: 5 Answering calls: 17 Auto talk: 17 , 37 B Backlit display: 15 Backlit handset keypad: 15 Base unit location: 8 Battery Charge: 11 Installation: 10 Performance: 12 Replacement: 12 S trength: 11 Belt clip: 43 C Caller ID edit: 38 Caller ID number auto edit: 27 Caller I[...]
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Page 61
Index For assistance, please call 1-800-211-PANA (726 2). 61 T roubleshooting Battery charge: 51 Caller ID: 50 General use: 48 Making/answering calls, Intercom: 49 Phonebook: 49 Power failure: 51 Programmable settings: 48 TTY : 5 V VE (voice enhancer): 18 VM (V oice Mail): 33 V oice enhancer: 18 , 38 V oice Mail access number: 33 V olume control Ha[...]
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Page 62
TG5421_5422_5423(e).book Pag e 62 Thursday, January 13, 2005 1:51 PM[...]
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Page 63
TG5421_5422_5423(e).book Pag e 63 Thursday, January 13, 2005 1:51 PM[...]
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Page 64
If you need assistance with setup or opera tion; 1 Visit our website: http://www.pana sonic.com/consumersupport 2 Contact us via the web at: http ://www.panasoni c.co m/contactinfo 3 Call us at: 1-800-211-PANA (7262) TTY users (hearing or speech impaired users) can ca ll 1-877-833-8855. When you ship the product; L Carefully pack your unit, prefera[...]