ATEN Technology CN-6000 manual

User Manual CN-6000 2003-11-03[...]

Warning! This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonab[...]

Packing List The complete CN-6000 package consists of: M 1 CN-6000 KVM On the Net  Control Unit M 1 CS Custom KVM Cable Set M 1 Power Adapter M 1 Rack Mount Kit M 1S o f t w a r e C D M 1 User Manual M 1 Quick Start Guide Check to make sure that all the components are present and that nothing was damaged in shipping. If you encounter a problem, [...]

Contents 1. Introduction Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 3 2. Hardware Setup Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 [...]

Hotkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 The Hotkey Setup Scree n . . . . . . . . . . . . . . . . . . . . . 33 Configuring the Hotkeys . . . . . . . . . . . . . . . . . . . . . 34 Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Screen Information . . . . . . . . . . . . . . . . . . . [...]

About This Manual This User Manual is provided to help you get the most from your CN-6000 system. It covers all aspects of installation, configuration and operation. An overview of the information found in the manual is provided below. Overview Chapter 1, Introduction, introduces you to the CN-6000 System. Its purpose, features and benefits ar e de[...]

Conventions This manual uses the following conventions: Courier Indicates text that you should key in. [ ] Indicates keys you should press. For example, [Enter] means to press the Enter key. If keys need to be chorded , they ap pear together in the s ame bracket with a plus s ign between them : [Ctrl+Alt]. 1. Numbered lists represent procedures wit[...]

Notes: 2003-11-03 CN-6000 User Manual viii[...]

Chapter 1. Introduction Overview The CN-6000 is a control unit that allows operators to monitor and access their computers from remote locations. The CN-6000 connects to the Internet, an Intranet, LAN, or WAN using in dustry standard Category 5 cable, th en uses KVM cable to connect to a local KVM switch or ser ver . Since the CN-6000 uses TCP/IP f[...]

With its advanced security features, the CN-6000 is the fastest, most reliable, most cost effective way to rem otely access and manage widely distributed multiple computer installations. The Administrator and Client software utilites provided with the CN-6000 make it easy to install, maintain, and operate. System administrators can handle a multitu[...]

Features M Remote access of KVM switches or servers via LAN, WAN, or the Internet; control your installation from down the hall, down the street, or half-way around the world M Supports 10Base-T, 100Base-T, TCP/IP, HTTP M Advanced security features in clu de pas s word protectio n an d ad van ced encryption technolo gies M High video resolution: up[...]

Notes: 2003-11-03 CN-6000 User Manual 4[...]

Chapter 2. Hardware Setup Front View 1. Reset / Firmware Upgrade Switch M Pressing and holding this switch in while powering On the CN-6000 puts the switch into Firmware Upgrade mode. M Pressing and holding this switch in for more that two seconds performs a system reset. Note: This switch is recessed and must be pushed with a thin object - such as[...]

Rear View 1. KVM Port The KVM cable (supplied with this package) that links the CN-6000 to your KVM switch or server plugs in here. 2. Local Console Section The CN-6000 can be accessed via a local console as well as over the Net. The cables for the local co nsole (key boar d, monito r, an d mouse) plu g in here. Each port is color coded and marked [...]

Installation To install the CN-6000, refer to the diagram below (the diagram numbers corre- spond to the numbered steps), and do the following: 1. Plug the local admin is tr ato r’s key boar d, mouse, an d monito r into th e unit’ s Console Ports. 2. Use the KVM cable provided with this package to connect the CN-6000’s KVM Port, to the Keyboa[...]

Notes: 2003-11-03 CN-6000 User Manual 8[...]

Chapter 3. The Administrator Utility Introduction Installation The Windows-based Administrator Utility software is provided on the distribution CD included with this package. To install the Administrator Utility, insert the CD into your CD-ROM drive and double click the CN6KAdmin ... package icon. The Administration Utility installation screen appe[...]

Starting Up To bring up the Administrator Utility Main Screen, Double Click the CN6KAdmin- Tool icon, or key in the full path to the program on the command line. If this is the first time that you are running the utility a dialog box appears requesting you to input your serial number. The serial number can be found on the bottom panel of the CN-600[...]

When the Utility comes back up, it searches for all the the CN-6000 devices installed on the local LAN segment and displays the results in the large central panel ( CN-6000 devices ). M If the unit you wish to configure appears in the listbox, Double Click it. M If the unit you want doesn’t appear in the listbox, key in its IP address in the CN-6[...]

Logging In Once the Administrator Utility connnects to the unit you specified, a login window appears: Only those who have Configuration privileges (see User Management; Permis- sions , p. 22) are allowed to log in. Provide a valid Username and Password, then Click Login to continue. Note: The default Username is administrator ; the default Passwor[...]

If you successfully log in to the CN-6000 with the default username and password, the following message appears: For security purposes, be sure to change the default Username and Password to something unique (see User Management , p. 21). 2003-11-03 The Administrator Uti lity 13[...]

The Settings Notebook Overview After successfully logging in, the Settings notebook appears (see p. 15). There are five tabs , each represen ting a differen t administrativ e function. A description of the functions how to configure their settings is provided in the sections that follow. Uploading Changes When the Settings have been configured to y[...]

General The General page provides information about the CN-6000’s status. An explanation of each of the item s is giv en in th e tab le belo w: MAC Address The CN-6000’s MAC Address di splays here. Device Name: To make it easier to manage i nstallations that hav e more than one CN-6000, each one can be given a name. To assign a name for the CN-[...]

Network This page is used to specify the CN-6000’s network environment. Access Ports: As a security measure, th e Administrator can set the Port number s that the User must specify when he attempts to connect to a CN-6000’s IP address. Unless the correct Port number is given, the CN-6000 device will not be found. An explana- tion of the fields [...]

IP Address: The CN-6000 can either have its IP address assigned dynamically at bootup (DHCP), or it can be given a fixed IP address. M For dynamic IP address assignment, select the Obtain an IP address automatically , radio button. M To specify a fixed IP ad dres s: 1. Select the Set IP address manually , ra dio button and fill in the required info[...]

Security The Security page is used to control access to the CN-6000. M User station filters permit or deny access to the CN-6000 for specific IP and MAC addresses attempting to access the system with CN-6000 Client software. M The Default Java program name lets the Administrator specify the page that the user connects to when he accesses the CN-600[...]

Filtering: M There are a maximum of 100 filters allowed for each category (User IPs, User MACs, and Admin is trato r MA Cs ). M To enable filtering for User Stations, Click to put a check mar k in th e IP and/or MA C Filter enable checkbox. M To add a filter, Click Add . A dialog box similar to the ones below appears (the top example is for IP addr[...]

M User Station filtered items can be specified as included or excluded by highlighting the item and clicking the include or exclude radio button. M If the include button is checked, all the addresses within the filter range are allowed access to the CN-6000; all other addresses are denied access. M If the exclude button is checked, all the addresse[...]

User Management This page is used to manage user profiles. M A maximum of 64 users can have access to a CN-6000. M To add a user, Click Add and fill in the information asked for in the User Management dialog box that appears. (See p. 22.) M To delete a user profile, select it and Click Remove . M To modify a user profile, select it; Click Edit ; an[...]

When you click Add or Edit , a dialog box with fields to configure the user profile appears: An explanation of the profile items is given in the table below: Username A minimum of 6 and a max imum of 15 characters is allowed. Password A minimum of 8 and a maximum of 15 c haracters is al lowed. Confirm Password To be sure there is no mistak e in the[...]

Customization This page allows the Administrator to upgrade the Mainboard and I/O firmware, the Java Authentication Program version and to set Timeout and Login failure parameters. An explanation of the Customization items is given in the table below: Uploads After obtaining a new vers ion of the firmware (see p. 15), specify the direc tory that yo[...]

Upgrading the Firmware and Java Program New versions of the Mainboard and Java Access Page firmware files can be downloaded from our website at http://xxxxx.com/downloads as they become available. To upgrade the firmware, do the following: 1. Go to the Customization page of the Administration configuration notebook (see p. 23) and Click the Browse [...]

3. Click Open . You return to the Customization page with the path to file, and the Upload version number displayed. Note: If you select the wrong file type for the component you are upgrading an Invalid file type message appears when you click Open . Go back and select the correct file type. 4. Enable the Reset on exit checkbox. 5. Click OK to sav[...]

Java Authentication Page As an important security feature, users who connect to the CN-6000 via the Java Client must first log in before being allowed access. A Java Authentication Page that implements a L ogin (Username and Pass word) feature is provided on the distribution disk for this purpose. Updated Java Authentication Page versions will be m[...]

Troubleshooting Symptom Action Users cannot fi nd the CN-6000 on the network. The power on sequence may not hav e been performed correctly. You must power up the CN-6000 before powering up the equipment it c onnects to. After I move the CN-6000 to a different computer, it no longer shows up on the network. This can happen if the new network support[...]

Notes: 2003-11-03 CN-6000 User Manual 28[...]

Chapter 4. The Windows Client Introduction Installation The Windows-based Client software is provided on the distribution CD included with this package. To install the Windows Client, insert the CD into your CD-ROM drive and double click the CN6KClient... package icon. Follow the on-screen instructions. When the installation completes, a CN6000 Cli[...]

The Connection Screen When the Windows Client starts, a Connection Screen, similar to the one below, appears: A description of the Connection Screen is given in the following table: Menu Bar The Menu Bar contains three items: File, Tool s, and Help. 1. The File Menu allows the operator to Create, Save, and Open user created Work fi les (see p. 40 f[...]

Switcht o Remote View Once contact with a CN-6000 has been es tablished, this button becomes acti ve. Click i t to connect and take ov er console c ontrol of the unit that is attached to the CN-6000. The s creen ouput of the unit appears on your moni tor. Your keystrokes and mouse movements are captured and s ent to the CN-6000 to be executed on th[...]

3. Check the Message List window for status messages regarding the operation’s progress. 4. Once contact with the CN-6000 has been established, the Switch to Remote View button becomes active. Click it to connect to the CN-6000 and take over console control of the unit that is connected to it. Note: Before connecting to the CN-6000, you may want [...]

Hotkeys Various configuration actions related to the keyboard, video, and mouse can be performed via hotkey combinatio ns. The Hotkey setup utility is accessed by opening the Tools menu (at the top of the Connection Screen, see p. 30) and selecting Hotkeys before connecting to the CN-6000. Note: If you forget what the hotkey combinations are after [...]

An explanation of the actions is given in the table, below: Action Explanation Exit remote location Break the connecti on to the CN-6000 and return to local operation. Adjust Video Brings up the vi deo adjustment utility. Adjust Mouse This utility s ynchronizes the l ocal and remote mouse movements followi ng a video resoluti on change. After invok[...]

Operation Screen Information Once the connection to the CN-6000 has been accomplished, the remote system’s video output is captured and displayed on your monitor. At the same time, your local keystroke and mouse in put is cap tu red an d sen t to the rem o te system . A small OSD (ON Screen Display) window displays the video resolution, and refre[...]

Mouse Synchronization Until you close the CN-6000 connection, normal mouse functions are suspended on your local system. They are captured and sent to the remote system, instead. From time to time, especially if you change video resolution, the local mouse movement may lose synchronization with the remote system’s mouse pointer. If this occurs, y[...]

If these procedures still do not help, set the mouse speed and acceleration for the computer (or computers via KVM switch) connected to the CN-6000 as follows: M Windows 2000 : Set the mouse speed to the middle position; set the mouse acceleration to None (Control Panel → Mouse → Mouse Properties → Motion): M Windows XP : Set the mouse speed [...]

M WinMe / Win95 : Set the mouse speed to the middle position; disable mouse acceleration (click Ad vanced to get the dialog box for this). M WinNT / Win98 : Set the mouse sp eed to th e slo w es t pos ition . Video Adjustment You can adjust the placement and the picture quality of the remote screen (as displayed on your local monitor) with the Vide[...]

An explanation of the settings is given in the following table: Screen Positi on Adjust the horizontal and vertical positi on of the remote display by Clicking the Arrow buttons. Auto-Sync Click Auto-Sync to have the func tion detect the vertical and horizontal offset v alues of the remote screen and automatical ly synchronize it wi th the local sc[...]

Work Files A Work File consists of all the information specified in a Client session. This includes the CN-6000 and CN-6000 IP list items, the Mouse Calibration settings, and the Hotkey and Video settings. Whenever a user runs the Client program, it opens with the values contained in the current work file . The current work file consists of the val[...]

Troubleshooting Problem Resolution I cannot find the CN-6000 on the network. Check with your system admi nistrator. The Windows Client wi ll not run. The Windows Client requi res DirectX . Either you don’t hav e DirectX i nstalled, or another program is using i t. Either install Direc tX, or close the program that i s already using i t. The CN-60[...]

Notes: 2003-11-03 CN-6000 User Manual 42[...]

Chapter 5. The Java Client Introduction The Java Client is provided to make the CN-6000 accessible to all platforms and allows the User to connect from an ywhere on the Internet. Any system th at has Java 2 installed, can connect to the CN-6000. Note: If you don’t already have Java 2, it is available for free download from Sun’s Java web site ([...]

When the Java Client starts , a Welcome Screen, along with an Address Input dialog box appears: Key in the IP address for the unit you want to connect to - including a forward slash followed by the name of the CN-6000’s Java Client web page. For example: 168.10.95.001/cn6k.html Important! For security purposes, the name of the page that you conne[...]

After you establish a connection, a Login dialog box appears. Provide a valid Username and Password and Click OK. The Welcome Screen dis appears and, after a second or two, a L ogin Progress window appears: 2003-11-03 The Java Client 45[...]

The Main Screen After a successful login, the rem ote system’s screen display s on your monitor as shown in the example below: You can perform mouse and keyboard operations on this screen just as if it were your local system’s display. Note: 1. You can switch between your local and remote programs with [Alt + Tab]. 2. Due to net lag , there mig[...]

The User Panel The User Panel at the bottom of the screen is a Java applet that gives you control over the KVM operations. Video Clicking this button allows you to adjust the placement and picture quality of the remote display. This is similar to the Adjust Video feature of th e Windows Client (see p. 38 for details). We recommend that you perform [...]

Mouse Synchronization At times the local mouse movement may lose sync with the rem ote mouse movement. The Mouse Synchronization function gets them back into sync. This is similar to the Mouse Adjustment feature of th e Windows Client (see p. 36 for details). 1. Click the Mouse Synchronization button: 2. Wait for the remote mouse pointer to move to[...]

Troubleshooting For mouse synchronization problems, refer back to the Mouse discussion on the previous page. For connection and operation problems, see the table below: Symptom Action I cannot find the CN-6000 on the network. Check with your system admi nistrator. Java Client won’t connect to the CN-6000 1. Make sure to include the correc t name [...]

Notes: Notes: 2003-11-03 CN-6000 User Manual 50[...]

Chapter 6. The Log Server The Windows-based CN-6000 Log Server is an administrative utility that records all the events that take place on selected CN-6000 units and stores them in a searchable datab as e. Installation Tthe Log Server is provided on the distribution CD include d with this package. To install the Log Server, insert the CD into your [...]

Starting Up To bring up the Log Server Main Screen, Double Click the CN6K LogServer icon, or key in the full path to the program on the command line. A screen similar to the one below appears: The screen is divided into three components: M A Menu Bar at the top M A panel containing a list of CN-6000 units in the middle M A panel containing an Event[...]

The Menu Bar The Menu bar consists of four items: Configure, Events, Options, and Help. These are discussed in the sections that follow. Note: If the Menu Bar appears to be disabled, click anywhere in the CN-6000 List panel to enable it. Configure The Configure menu contains three items: Add, Edit, and Delete. They are used to add new CN-6000 units[...]

A description of the fields is given in the table, below: Field Expalanation Address This can either be the IP addres s of the CN-6000 or its DNS name (if the network admini strator has assigned it a DNS name). Port The Port number assigned to the CN-6000 (see p. 16). Description This field i s provided so that you c an put in a descriptive referen[...]

A description of the items is give n in the table, below: Item Expalanation New search This is one of three radio buttons that define the scope of the search. If it i s selected, the searc h is performed on all the events i n the database for the selected CN-6000. Search last res ults This is a sec ondary search performed on the events that resulte[...]

Maintenance This function allows the administrator to perform manual maintenance of the database. He can use it to erase s pecified records bef ore the expiration tim e that was set with the Limit setting of the Configure function (see p. 54) Options This menu has a single item: Retry . Retry allows you to set the number of seconds that the Log Ser[...]

The CN-6000 List Panel Overview The CN-6000 List panel (refer back to the figure on p. 52), displays a list of all the CN-6000 units that have been selected for the Log Server to track (see Configure , p. 53). Tick information for the currently selected CN-6000 displays in the Events Lis t panel below. To select a CN-6000 unit in the list, simply c[...]

The Event List Window This window displays tick information for the currently selected CN-6000. Note that even though any other CN-6000s aren’t currently selected, if their Recordin g checkbox is checked, the Log Server records their tick information and keeps it in its database. Troubleshooting Problem Resolution The Log Server program does not [...]

Appendix Specifications Specifications for the CN-6000 are given in the table, below: Function Specification Connectors CPU Port 1 x SPDB -15 F - KVM Link Console Ports 1 x 6 pin mini -DIN F - Keyboard 1 x 6 pin mini -DIN F - Mouse 1 x HDB-15 F - Video LAN 1 x RJ-45 Receptacle Power 1 x 3 Pronged Receptacle Reserved 1 x RS-232 M (DB9) LEDs Power 1 [...]

Rack Mounting For convenience and flexibility, the CN-6000 can be mounted on a system rack. To rack mount the unit do the following: 1. Screw the mounting bracket into the top or bottom of the unit as shown in the example diagram belo w. 2. Screw the bracket into any convenient location on the rack. Limited Warranty IN NO EVENT SHALL THE DIRE CT VE[...]

A Administrator Utility 9 Customization page 23 Logging in 12 Settings Notebook 14 Starting up 10 Troubleshooting 27 User Manag em ent page 21 C CN-6000 Front view 5 Rear view 6 Configure Log Server 53 Windows Client 31 F Features 3 Filtering 18, 19 Firmware Upgrading 23, 24 H Hotkey Setup Screen 33 Hotkeys Windows Client 33 I Invalid login 12 J Ja[...]

O Overview 1 R Rack Mounting 60 Reset on exit 23 S Serial number 10 Settings Notebook 14 General page 15 Network page 16 Security page 18 Uploadin g chang es 14 Specifications 59 Substitute keys 35 System Requirements 3 T Time out control 23 Troubleshooting Administrator Utility 27 Java Client 49 Log Server 58 Windows Client 41 U Upgrading firmware[...]