Avaya 1230 manual

A v a y a 12 30 IP De skphone User G u id e A v ay a C ommunication S erver 1000 Document S tatus: Stand ar d Document V ersion: 06.01 Part Code: NN43142-10 1 Date: October 2010[...]

© 2010 A vaya Inc. All Rights Reserved. Notic es While reasonable ef forts have been made to ensure that the inform ation in this document is complet e and accurate at the time of printing, A vaya assumes no liability for any errors. A vaya reserves the right to make changes and corrections to the informatio n in this documen t without the obligat[...]

Revision history 3 Revision histor y October 2010 S tandard 06.01. This docu ment is up-issued to support UNIS tim 5.0 and A vaya Communication Server 1000 Relea se 7.5. June 2010 S tandard 05.02. Th is document is up-issued to reflect chang es in technical content for Call Log Optio ns. June 2010 S tandard 05.01. This do cument is up-issued to sup[...]

Revision history 4 April 2008 S tandard 01.08. This do cument is up-issued to support Communication Server 1000 Rele ase 5.5. March 2008 S tandard 01.07. This do cument is up-issued to support Communication Server 1000 Rele ase 5.5 and to con t ain upd ates to the links in the document. Februar y 2008 S tandard 01.06. This do cument is up-issued to[...]

Revision history 5 December 2007 S tandard 01.01. This do cument is issued to support Communication Server 1000 Rele ase 5.5.[...]

Revision history 6[...]

Contents 7 Contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Feature overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Regulatory and safet y information . . . . . . . . . . . . . . . . . . . 15 DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 2[...]

Contents 8 Adjusting the display screen contrast . . . . . . . . . . . . . . . . . . . 45 Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Configuring a headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Selecting date and time format . . . . . . . . . . . . . . . . . . . . . . . . 48 Accessi[...]

Contents 9 Managing calls while away from y our desk . . . . . . . . . . . . . 121 Managing multiparty calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Managing calls while busy at work . . . . . . . . . . . . . . . . . . . . 131 Hotel applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Paging Features [...]

Contents 10[...]

Welcome 11 W elcome Your Avaya 123 0 IP Deskphone brings voice and data to your de sktop. The Avaya 1230 IP Deskphone can directly connect to a Local Area Network (LAN) through an Ether net connection. This guide contains the following topics: • “Using your A vaya 1230 IP Deskphone” on page 25 • “Installing your Avaya 1230 IP Deskphone”[...]

Welcome 12 Feature over view Your Avaya 1230 IP Deskph one supports the following fea tures: • four context-sensitive sof t keys (self-labeled) Note: Context-sensitive soft keys are A vaya Communication Server dependent. Some IP Deskphones ar e not configured to suppor t context-sensitive soft key func tionality . Contact your system administrato[...]

Welcome 13 - ten lines/features you can access through Second Pa ge Functionality • headset jack • handset jack • 10/100 Ethernet ports - one Ethernet port for LAN connectio n - one Ethernet port for optional PC connection • Power over Ethernet ( PoE) or power throu gh a supported AC adapte r • support to Network Diagnostic Utility • Ac[...]

Welcome 14 Figure 2: A vaya 1230 IP Deskphone[...]

Regulatory and safety information 15 Regulator y and safety information This equipment has bee n tested and complies with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits provide reasonable protection again st harmf ul interference in a residential installation. This equipment gen erates, uses, and can rad[...]

Regulatory and safety information 16 Other Safety Approvals: IE C 60950-1: ITE equipment - Sa fety - Part 1: General requirements Table 1 on page 16 shows the EMC compliance for variou s jurisdictions Jurisdiction Stan da rd Description United States UL 60950-1 ITE eq uipment - Safety - Part 1: General requirements Canada CSA 60950-1-03 ITE equipme[...]

Regulatory and safety information 17 Table 2 on page 17 shows the Safety compliance for various jurisdictions. European Community EN 55022 Class B Emis sions: Information technology equipment - Rad io disturbance EN 55024 Information technology equipment - Immunity characteristics Limits and methods of measurem ent EN 61000-3-2 Limits for harmonic [...]

Regulatory and safety information 18 Other Safety Appr ovals: IEC 60950-1: ITE e quipment - Safety - Par t 1: General requirements. Other US/Canada : Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking re quirements. Australia: AS/AC IF S004 : Voice Frequency Performan ce Requirements for Customer Equipm e[...]

Regulatory and safety information 19 Note 1: This equipment has been tested a nd found to comply with the limits for a Class A digital devi ce, pursuant to Part 15 of the FCC Rules. These limits are designed to pr ovide reasonable protection against harmful interferen ce when the equipment is operated in a commercial environm ent. This equipment ge[...]

Regulatory and safety information 20 the user will be required to correct the interferen ce at his own expense. The user should not make change s or modifications not expressly approved by Avaya. Any such changes could void the user’s authority to operate the equipm ent • Reorient or reloca te the re ce ivin g an te nn a . • Increase the sepa[...]

Regulatory and safety information 21 Other US/Canada : Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking re quirements. EU Countries: This device complies with the essential requir ements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtaine d from Av aya Inc., 21[...]

Regulatory and safety information 22 DenAn regulator y notice for Japan Connecting Power Use only Avaya-approve d Limited Power Source 48 VDC 520 mA (FSP Group Inc. Model: FSP025-1AD207 A) with the IP Deskphone. Connecting to the Local Area Network Severe damage to your IP Deskp hone can occur if you plug the phone into an ISDN connection. Consult [...]

Regulatory and safety information 23 Location Avaya recommends that you install your Avaya 1230 IP Deskphone away from direct sunlight.[...]

Customer service 24 Customer ser vice Visit the Avaya Web site to access the complete range of serv ices and support that Avaya pr ovides. Go to www.avaya.com or go to one of the pages listed in the following sections. Navigation • “Getting technical document ation” on page 24 • “Getting product traini ng” on page 24 • “Getting help[...]

Using your Avaya 1230 IP Deskphone 25 Using your A vaya 1230 IP Deskphone After you familiarize yourself with t he Avaya 1230 IP Deskphone features, you can start to use the IP Deskphone. This section de scribes how to use the Avaya 1230 IP Deskphone. Getting star ted The following section introduces the im portant de ta ils of th e Ava ya 12 3 0 I[...]

Using your Avaya 1230 IP Deskphone 26 A vaya 1230 IP Deskphone controls This section describes the controls on the Avaya 1230 IP Deskphone. Depending on your geogra phic region, the Avaya 1230 I P Deskphone includes key caps with English text labels. In this document, text in parentheses indicates the labe ls that a ppe ar on the key caps; for exam[...]

Using your Avaya 1230 IP Deskphone 27 A steadily lit icon beside a featur e key indicates the fe ature is active. A flashing ico n indicates the feature is being programmed. When a call arrives on a feature key that is not on the currently displayed pa ge of keys, the IP Deskphone automatically displays the page with the active key. Use the Volume [...]

Using your Avaya 1230 IP Deskphone 28 Press the Handsfree key to activate handsfree mode. Note: The Handsf ree LED indicator , on the Handsfree key , lights to indicate that Handsfree is in use. Use the Navigation keys to scroll through menus and lists that appear on the LCD screen. The outer part of t his key cluster is used for up, down, left, an[...]

Using your Avaya 1230 IP Deskphone 29 Press the Applications key to access external server applicatio ns. Press the Headset key to answer a call using the headset or to switch a call from th e handset or handsfre e to the headset. The Headset LED indi cator, embedded in the Headset key, lights to indic ate that the headset is in use. Press the Good[...]

Using your Avaya 1230 IP Deskphone 30 Press the Redial key to access the redial list. Press the Message key to access your voice mailbox when the message waiting indicator flashes. Press the Directory key to access directory services. (Directory )[...]

Using your Avaya 1230 IP Deskphone 31 Press the Services key an d use the navigation keys to access th e following items: • T elephone Options — Volume adjustment — Contrast adjustment — Language — Date/Time — Display diagnostics — Local d ialpad tone — Telephone Info rmation — Diagnostics — Call Log Options — Ring type — Ca[...]

Using your Avaya 1230 IP Deskphone 32 A vaya 1230 IP Deskphone display Your Avaya 1230 IP De skphone display is div ided into three sections: • T en user-defined feature key labels appear on the upper section. • Single-line information for items su ch as Date and Time, Calling Party Information, Feature S tatus Info rm ation, Options In formati[...]

Using your Avaya 1230 IP Deskphone 33 Figure 3 o n page 3 3 shows the Avaya 1230 IP Deskphone LCD screen. Figure 3: A vaya 1230 IP Deskphone LCD screen License notification Notify your system administrator if your phone displays a message in a pop-up window about the lice nsing feature or evaluation period . License notification provides details to[...]

Using your Avaya 1230 IP Deskphone 34 Audio and text message broadcast The Avaya 1230 IP Deskphone can display special messages in the display area of your teleph one, and can play special audio messages through the speaker. Your administ rato r br oadcasts these messages, which can be used to inform you of events like company news and weather bull[...]

Installing your Avaya 1230 IP Deskphone 35 Installing your A vaya 1230 IP Deskphone This section details the steps and precautionary measures to perform during IP Deskphone installation . The standard Avaya 1230 IP Deskphone pa ckage includes the following acce ssories: • foot st and • handset • handset cord • 2.1 m (7 f t.) CA T5 Ethernet [...]

Installing your Avaya 1230 IP Deskphone 36 Figure 4: Connections on the A vaya 1230 IP Deskphone Perform the following steps to connect the components of the phone an d to install the phone. • “Atta ching the foot st and (optional)” on p age 37 • “Connecting the hand set” on p age 37 • “Connecting the head set (optional)” on p age[...]

Installing your Avaya 1230 IP Deskphone 37 Attaching the foot stand (optional) Attach the foot stand in the ap pr opri ate slots, depe nding on the desired angle for your IP Deskphon e. If you insert the foot stand into the upper slots, your IP Deskphone sits at a 25 -degree angle . If you insert the foot stand into the lower slots, your IP Deskpho[...]

Installing your Avaya 1230 IP Deskphone 38 Connecting the headset (optional) If you have a headset, you can connec t the headset to the Avaya 1230 IP Deskphone. For information on how to use your headset with your IP Deskphone, re fer to “Usin g a he ad se t” on page 9 8 . 1. Plug the headset cord into the hea dset jack on the back of the Avaya[...]

Installing your Avaya 1230 IP Deskphone 39 1. Connect the DC barrel con nector to the power jack on the back of th e Avaya 1230 IP Deskphone. 2. Thread the cab le through the channel in the foot stand to secure the cable. 3. Plug the country- specific IEC ca ble into the Global Power Supply, and then plug the Global Power Supply into the near est A[...]

Installing your Avaya 1230 IP Deskphone 40 Connecting the PC Ethernet cable Connect the CAT5e PC Ethernet cabl e between your IP Deskphone an d your computer to enable your computer to access the LAN. 1. Plug one end of the PC Eth ernet cable (not supplied) into the PC Ethernet port on the back of your IP Deskphone marked with the ( symbol. 2. Thre[...]

Basic features 41 Basic features This section explains how to cust om ize the features on your A vaya 1230 IP Deskphone to m eet your requireme nts. Note: Call fe atures and Fle xible Feature Co des (FFC) must be assigned to your Avaya 1230 IP Deskpho ne and supported by system software. Contact your sys tem adminis tra to r to configure these feat[...]

Basic features 42 T elephone Options The Telephone Options menu item p rovides you with access to the following features on your A v aya 1230 IP Deskpho ne: • “Adjusting volume” on p age 44 • “Adjusting the display screen contrast” on page 45 • “Selecting a lang uage” on p age 46 • “Selecting date and time forma t” on page 4[...]

Basic features 43 Figure 5: T elephone Options menu. Note: If a menu includes a submenu, an ellipsis (...) appears after the command. To use the Telephone Opt ions menu, perform the following steps: 1. Press the Services ke y. 2. Press the Up or Down keys to scr oll up or down, and then select Tele phone Options . 3. Press the Enter key. 4. Press t[...]

Basic features 44 Adjusting volume To adjust the volume: 5. Press the Enter key. The display provides information require d to adjust your selection. 6. Press the Select soft key to save changes and return to the Telephone Options menu. or Press the Cancel soft key to cancel the modifications. 1. Press the Services ke y, select Telephone Opti ons ,[...]

Basic features 45 Adjusting the display screen contrast You can adjust the contr ast using the Local Tools menu; however, Avaya recommends that you use the Telepho ne Options menu. Note: If an Expansion Module is att ached to your Avaya 1230 IP Deskphone, changes that you make to the LCD screen contrast of the Avaya 1230 IP Deskphone also apply to [...]

Basic features 46 Selecting a language Information that appears on the display is available in multiple languages. This language setting co ntrols t he language only fo r Avaya 1230 IP Deskphone feat ur es . If the Lang uage setting is pa ssword-protec ted, you must enter a password (SCPW) to change the langu ag e. If you enter an incorrect passwor[...]

Basic features 47 Configuring a headset Each headset has its own tuning parameters, and your d eskphone must be configured to use th e proper parameters . If you do not configure the deskphone for the proper tu ning parameters, you may not be taking full advantage of the audio qu alities of the headset. To configure the head set, 2. Press th e Up o[...]

Basic features 48 Selecting date and time forma t Several date and time forma ts are available. Formats are based on the 12-hour and 24- hour clocks. Use the following procedure to select a date and time format. 3. Press the Select sof t key to save the selected head set typ e and return to the Telephone Opti ons menu. or Press the Cancel soft key [...]

Basic features 49 Accessing display diagnostics The Display diagnostics command te sts the Avaya 1230 IP Deskphon e display screen and indicator lights. Use the following procedure to use Display diagnostics. Selecting a local dialpad tone When you press a key, the respon se can be a Dual-Tone Multi- Frequency (DTMF) sound, a single tone , or no so[...]

Basic features 50 V iewing IP Deskphone information The Local Set Info option displays the followin g IP Deskphone-specific information. • General Info • Set IP Info • Ethernet Info • Server Info • Encryption Info • Location Info Use the following procedure to view IP Deskpho ne information. 2. Press the Up or Down keys to scr oll up or[...]

Basic features 51 Per forming diagnostics The Diagnostics command displays the followin g IP Deskphone-specific information. • Diag T ools (Ping, do Rou te T races) • EtherS tats (S peed, Auto Ne g, CRC Errors , Collision) • IP S tats (Packet Info) • RUDP S tats (Me ssage receive or transmit) •Q o S S t a t s Use the following procedure t[...]

Basic features 52 Configuring Call Log Options Use the call log option to configur e the following pr eferences: • “Configuring the Callers Li st log” on page 52 • “Configuring New Call Indicat ion” on page 53 • “Configuring Preferred Name Match” on p age 54 • “Configuring the area codes” on page 55 Configuring the Callers L[...]

Basic features 53 To log all incoming calls includi ng calls while IP Deskphone is busy: To log all incoming calls including ca lls while your IP Deskphone is busy, press the Services key and select Call Log Options from the Telephone Options menu. 1. Press the Up/Down na vigation keys to scroll and h ighlight the Incoming Call s option. 2. Press t[...]

Basic features 54 Configuring Prefer red Name Match You can configure your Ava ya 1230 IP Deskphone to display the name of the caller a s defined in your Personal Directory. By default, the option is Off. 2. Press the Up or Down keys t o scroll up or down, and then select the Incoming Calls option. 3. Press the Up or Down keys to scroll up or down,[...]

Basic features 55 Use the following procedure to configure Preferred Name Match . Configuring the area codes Use the Area Code Setup menu to save up to three area codes. Wh en a call arrives with an area code that matches one of the sa ved area codes, the calling number is reor dered to display the te lephone number followed by the area cod e (as o[...]

Basic features 56 Use the following procedure to configure default area codes (maximum of three). 1. Press the Services ke y, select Telephone Opti ons , and select Call Log Options. 2. Press the Up or Down ke ys to scrol l up or down, and then select Area Code Setup . 3. Press the Enter key. 4. Press the Up or Down keys to scroll up or down, and t[...]

Basic features 57 Use the following procedure to edit area code display. 7. Press the Select soft key to save the configuration. or Press the Cancel soft key to keep existing configurations. 1. Press the Services ke y, select Telephone Opti ons , and select Call Log Options. 2. Press the Up or Down ke ys to scrol l up or down, and then select Area [...]

Basic features 58 6. Use the dialpad to edit the number. 7. Press the Select soft key to save the configuration. or Press the Cancel soft key to keep existing configurations. or Cancel Select[...]

Basic features 59 Selecting a ring type Use the Ring type option to configu re the IP Deskphone ring tone. Use the following procedure to select a rin g type. 1. Press the Services ke y, select Telephone Opti ons , and select Ring type. 2. Press the Up or Down keys to scroll up or down, and then select one of th e ring types. 3. Press the Play soft[...]

Basic features 60 Enabling or disabling Call Timer The call timer measures the call duration . Use the following procedure to enable or disable Call Timer. 1. Press the Services ke y, select Telephone Opti ons , and select Call timer. 2. Press th e Up or Down keys to enable or disable the Call Timer. 3. Press the Select soft key to save the configu[...]

Basic features 61 Enabling OnHook Default Path Use the OnHook Defa ult Path option to enable Head set or Handsfree for your Avaya 1230 IP Deskphone. Use the following procedure to enab le OnHook Default Path. Changing feature key labels Use the Change Feature Key label option to rena me the label that correspond s to the featur e key. You can def i[...]

Basic features 62 incorrect pass wor d mor e th an three time s, th e pa ssw or d fu nct ionality is locked. Contact your system administr ator to unlock the password. Note: If a fe ature key is c onfigured as an autodial key , the label does not change if the autodial key configura t ion changes. Use the following procedure to rename the labels. 1[...]

Basic features 63 Use the followin g procedure to re store the defa ult labels. Configuring the name display format You can configure your Ava ya 1230 IP Deskphone to display the name of the calling party in on e of the follow ing formats: • first name, last name • last name, first name 1. Press the Services ke y, select Telephone Optio ns , an[...]

Basic features 64 Use the following procedure to configure name display format. Configuring Live Dialpad The Live Dialpad option activates the Primary DN key when you make a call by dialing a directory number o n the dialpad without picking up the handset or pressing the Handsfree key. Use the following procedure to config ur e Live Dialpad. 1. Pre[...]

Basic features 65 Configuring Caller ID display order Caller ID display order appears in 2 formats: • Number, na m e (d ef au lt) • Name, Number Use the following procedure to configure Caller ID display order. 1. Press the Services key, select Telephone Opt ions and s elect Caller ID display order . 2. Press th e Up/Down navigation keys to scr[...]

Basic features 66 Configuring Normal mode indication The Normal mode display indication can be On or Off when the IP Deskphone is in normal mode. Use the following procedure to configure Normal mode indication. 1. Press th e Services key, select Telephone Options , and select Normal mode indication. 2. Press th e Up/Down navigation keys to scro ll [...]

Advanced features 67 Advanced features You can cust omize features on your Avaya 1230 IP Deskph one to meet your requirements. T his section describes how to customize the advanced features. You and the system administrator ca n customize the following advanced features : • Password Admin Use the Password Admin menu to assign or mod ify the Stati[...]

Advanced features 68 Managing your Station Contr ol Password You can assign a Station Control Password (SCPW) to: • lock your IP Deskphon e and pr event the misuse of your IP Deskphone • use passw ord-protected features such a s customizing th e Personal Directory, using the Redial List, and using the Callers List Note: Y our system administrat[...]

Advanced features 69 T urning Password Pro tection on or off Use the following procedure to turn Password Pr otection on or off. 6. Enter you r new password using the dialpad. To enter special characters, press the Up key. For inform ation about entering text, see “Using the telephon e dialpad” on page 89 . 7. Press the Select soft key to accep[...]

Advanced features 70 Note: The default configuration for Password Protection is of f. Configuring an Electr onic Lock on your IP Deskphone Use the Electronic Lock feature to prevent other s from making calls from your Avaya 1230 IP Deskphone. Your SCPW co ntrols the Electronic Lock feature. To chan ge you r Sta tio n Con tr ol Pas swo rd , se e “[...]

Advanced features 71 Unlocking your A vaya 1230 IP Deskphone Use the following procedure to unlock your Avaya 12 30 IP Deskphone . 2. Dial the Electronic Lock Activate FFC. 3. Dial your Station Control Password . or 4. If you dial locally, pr es s the Goodbye key. or If you dial the FCC remotely, dial your DN. 1. Lift the handset. 2. Dial the Elect[...]

Advanced features 72 Customizing the Personal Director y Use the Personal Directory featu re to create and stor e up to 100 conta cts of your choice. A Personal Directory en try can contain • last name (up to 24 character s) • first name (up to 24 characters) • telephone numb er s (up to 31 characters) To use the Personal Directo ry, press th[...]

Advanced features 73 Editing an entry Use the following procedure to edit an entry in the Personal Directory. 2. Press the Add soft key. If the message “D ir ectory is full” appears, delete one or more entries to accommodate a new entr y. 3. Use the d ialpad to enter the name. To enter special characters, press the Up navigation key. For infor [...]

Advanced features 74 Deleting an entry Use the following procedure to delete an entry in the Personal Directory. 2. Press the Up or Down keys to scr oll up or down, and then select the desired entry. 3. Press the Edit soft key and make the necessary changes. 4. Press the Done soft key to save the changes. or Press the Cancel soft key to return to t[...]

Advanced features 75 Copying an entr y Use the following procedure to copy an entry in the Per sonal Directory. 4. Press the Yes soft key to delete the entry. or Press the No soft key to return to the Personal Directory without deleting the entry. 1. Press the Directory key and select Personal Directory . 2. Press the Up or Down keys to scr oll up [...]

Advanced features 76 Searching for an entr y Use the following procedure to search for a n entr y in the Personal Directory. 6. Press the Done soft key to save the changes. or Press the Cancel soft key to return to the Personal Directory without saving your changes. 1. Press the Up or Down keys to scroll up or down, and then select the desired entr[...]

Advanced features 77 Configuring the Local T ools menu Your Avaya 1230 IP Deskphone has both local and server-ba sed telephone tools and features. This se ction discusses the various tools and features available lo cally on your Avaya 1230 IP Deskphone. Note: Y our system administrator can establish a password for the Local To o l s menu. If the pa[...]

Advanced features 78 The function of some keys on the Avaya 1230 IP Deskphone diffe rs based on the situation . Table 5 on pa ge 78 describes the function of each key for nav igating and using menus. Table 6 on page 78 describes the key functions in di alog boxes. Ta b l e 5 : N a v i g a t i o n k e y functions in menus Key Function Down arrow k e[...]

Advanced features 79 When you work in Edit mode, the first field of the item is selecte d and a blinking cursor appears to th e right of the current edit position . Table 7 on page 79 describes th e na vigation key functions in Edit mode. Note: S pecial characters are accessed by pressing 1 . By repeatedly pressing 1, the characters c ircle in t he[...]

Advanced features 80 Note: Chan ges ma d e to the dis pla y Contrast using this method are lost if you reset the IP Deskphone. T o avoid this situation, A vaya recommends that you use the Contrast Adjustm ent control in th e T elephone Options menu for contrast adjustment. Use the following procedure to adjust the Contrast setting . 2. Language Inf[...]

Advanced features 81 Note: This language setting only contro ls the lang uage used in the local menus on your IP Deskphone. T o select the language for features on your IP Deskphone, press the Services key, select Telephone Options, an d select Language… 3. Wired Headset Each headset has its own tuning parameters, and your d eskphone must be conf[...]

Advanced features 82 2. Local Diagnostics The 2. Local Diagnostic s submenu offe rs th e follo wing choic es : • IP Set and DHCP Information—V iew reports about A vaya 1230 IP Deskphone and DHCP operation. • Network Diagnostic T ools—Diagnose network problem s using ping and trace rout e too ls. • Ethernet S tatistics tool—V iew report [...]

Advanced features 83 4. Lock Menu Your system administrator can use the Lo ck Menu tool t o protect the Local Tools menu items fro m accid ental or unwanted change s. This tool is for administrator use only. Using V irtual Office Use the Virtual Office feature to tr ansfer calls and your office IP Deskphone settings to a remote IP Deskphone. You ca[...]

Advanced features 84 Logging on to V irtual Office If the IP Deskphone is configured for Vi rtual Office, the Virtual soft key is displayed, as shown in Figure 6 on page 85 . Avaya 1150E IP Deskphone No Avaya 1165E IP Deskphone Yes, with extra key restric tions IP Phone 2001 Yes, with extra key restrictions IP Phone 2002 Yes, with extra key restric[...]

Advanced features 85 Figure 6: Vir tual soft key 1. Press the Virtual soft ke y. 2. At the prompt, enter your us er ID. 3. Press the Enter key. Virtual[...]

Advanced features 86 A successful logon tran sfers all the features, time, date, and tones of your office Avaya 1230 IP Deskphone to your re mote IP Deskphone. Your Virtual Office session expires af ter a fixed perio d of time which you r system adminis trator determin es . Using Vi rtual Office on your remote IP Deskphone The display characteristi[...]

Advanced features 87 Using Vi rtual Office on yo ur office IP Deskphone When activated for Virtual Offi ce by a remote IP Deskphone, yo ur office IP Deskphone logs off and is no longer operatio nal. When you return to the office, disconnect the remote logon to regain control of your office phone. If you do not explicitly disconnect the remote logo [...]

Advanced features 88 Press Yes to allow the IP Deskphone to log out of Virtua l Off ic e or press No to remain logged in to Virtual Office and reset th e IDLE timer. If no key is pressed, the IP Deskphone logs out of Virtual Offi ce. Emer gency calls on your Remote IP Deskphone If you make an emergency call while logged in to Virtual Office on a Re[...]

Operating your Avaya 1230 IP Deskphone 89 Operating your A vaya 1230 IP Deskphone This section describes how to operate yo ur A vaya 1230 IP Deskphone. It describes operations such as entering text, making a call, using the Corporate directory, and u sing the Redia l List. Entering and editing text You can enter and edit text on your Avaya 1230 IP [...]

Operating your Avaya 1230 IP Deskphone 90 5. Select the appropriate editing soft key for the operation you wa nt to perform . 6. If the key you want is no t visible, press the More soft key to access the next layer of soft keys . 7. Press th e Up key to access the symbols. 8. Press th e Left or Right keys to move to a specific symbol. 9. Press th e[...]

Operating your Avaya 1230 IP Deskphone 91 • “Using Handsfree dia ling” on page 97 • “Using the Corporate Dire ctor y” on page 99 • “Using the Personal Direc tory” on page 100 • “Using Predia l” on page 101 • “Using AutoDia l” on page 102 • “Using Ring Again” on p age 104 • “Using Last Number Redial” on page[...]

Operating your Avaya 1230 IP Deskphone 92 Dialing an entry Use the following procedure to dial an en try in the Callers List. Deleting an entry Use the following procedure to delete an entry in the Callers List. 1. Press the Up or Down keys to scroll up or down, and then select the desired entry. 2. Press the Dial sof t key. 1. Press the Up or Down[...]

Operating your Avaya 1230 IP Deskphone 93 Deleting the entire Callers List Use the following procedure to delete the e ntire Callers List. Using the Redial List The Redial List logs a maximum of 20 outgoing calls. When the list is full, the system over writ es th e old es t en try . U se th e Re dia l List fea tu r e to review calls made and to red[...]

Operating your Avaya 1230 IP Deskphone 94 Dialing an entry Use the following procedure to dial an entry in the Redial List Deleting an entry Use the following procedure to delete an entry in the Redial List. 1. Press the Up or Down keys to scroll up or down, and then select the desired entry. 2. Press the Dial sof t key. 1. Press the Up or Down key[...]

Operating your Avaya 1230 IP Deskphone 95 Deleting the entire Redial List Use the following procedure to delete the e ntire Redial List. Using Off-hook dialing Perform the following steps to make a call by using the handset. 1. Press the Del soft key. 2. Choose Yes to confirm the deletion of the entire Redial List. or Choose No to return to the pre[...]

Operating your Avaya 1230 IP Deskphone 96 Using On-hook dialing Perform the following steps to make a call with out lifting the handset. 1. Leave the hand set in the cradle . 2. Press the line (DN) key. 3. Listen for the dial tone an d dial the number. 4. When the called party answ ers, lift the handset. 5. To end the call, return the handset to th[...]

Operating your Avaya 1230 IP Deskphone 97 Using Handsfree dialing Use handsfree dialing to make a call using the built-in micro phone and speaker or using a headset. During a ca ll, you can perf orm the following tasks: • “T erminating a handsfree ca ll” on page 97 • “Muting a handsfree call” on p a ge 98 • “Switching from handsfr e[...]

Operating your Avaya 1230 IP Deskphone 98 Muting a handsfree call Use the following procedure to mute a handsfree call. Switching from handsfree to handset mode Use the following procedure to switch from handsfree to handse t mode. Switching from handset mode to handsfree Use the following procedure to switch from handset mode to handsfree. Using a[...]

Operating your Avaya 1230 IP Deskphone 99 Switching from handsfree to headset Use the following procedure to switch from handsfree to headset. Using the Corporate Directory The Corpora te Directory feat ure provid es an alphabetic list of entries sorted by last name. You can search by name, view additio nal information on each entry, and dial Corpo[...]

Operating your Avaya 1230 IP Deskphone 100 Making a call using the Corporate Directory Use the following procedur e to make a ca ll using the Corporate Dir ectory. Note: This feature is not available on all IP Deskphones. Contact your system administrator to fi nd ou t if this feature is available for your use. Using the Personal Directory You can [...]

Operating your Avaya 1230 IP Deskphone 101 Personal Directory, press the Directory key, and selec t Personal Directory . Using Predial Use the Predial feature to enter, preview, and edit numbers befo re you make a call. Making a call Use the following procedure to make a call using the Predial feature. 1. Press the Up or Down keys to scroll up or d[...]

Operating your Avaya 1230 IP Deskphone 102 Editing a Predial number Use the following procedure to edit a Predial number. Using AutoDial Use the AutoDial feature to display, store, and auto matically dial telephone numb ers. Using AutoDial to make a call Use the following procedure to make a call using the Autodial feature. 1. Use the dialpad to en[...]

Operating your Avaya 1230 IP Deskphone 103 Storing an AutoDial number Use the following procedure to store an Autodial number. Displaying an Auto Dial number Use the following procedure to display an AutoDial number. 1. Without lifting the handset, press the AutoDial key. The screen displays the word Autodial next to the appropriate key. 2. Using t[...]

Operating your Avaya 1230 IP Deskphone 104 Using Ring Again Use the Ring Again feature to automat ically redial the number if you receive a busy tone, or if your calle d party does no t answer. Your Av aya 1230 IP Deskphone rings whe n the pe rson you called b ecomes availa ble. Activating Ring Again Use the following procedure to activate Ring Aga[...]

Operating your Avaya 1230 IP Deskphone 105 Deactivating Ring Again before notification Use the following procedure to deactiva te Ring Again before notification. Using Last Number Redial Use the Last Number Redial fe ature to automatically redial the most recently dialed number. 2. Press the Ring Again sof t key to automatica lly dial th e nu m ber[...]

Operating your Avaya 1230 IP Deskphone 106 Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-d i git code. You ca n store, edit, and automatically dial frequently-called telephone numbe rs. Storing a Speed Call number Use the following procedure to store a Speed Call number . Making a[...]

Operating your Avaya 1230 IP Deskphone 107 Using System Speed Call Use the System Speed Call fea ture to dial Speed Call codes that override dialing restri ctions placed on your IP Deskphone. Using HotLine Use the Hot Line featur e to autom at i ca lly dial a nu mbe r. 3. Dial the Speed Call code to automatica lly dial th e nu m ber. 1. Lift the ha[...]

Operating your Avaya 1230 IP Deskphone 108 Using Intercom Calling Use the Intercom feature to call a member o f your intercom group by pressing the code assigned to that member. Making an intercom call Use the following procedure to make an intercom call. Answering an intercom call during a call (non-intercom group line) Use the following procedure[...]

Operating your Avaya 1230 IP Deskphone 109 Answering a call Each incoming call caus es th e IP D esk pho ne to ring, th e LC D indic at or beside the line (DN) key to flash, and the Message In dicator lamp to flash. Managing calls while not on a call Other than ans we rin g a call ( “Answering a call” on page 109 ), yo u can efficiently handle [...]

Operating your Avaya 1230 IP Deskphone 110 Activating Automatic Answerback Use the following procedure to activate Automa tic Answerback. Deactivating Automatic Answerback Use the following procedure to deactivate Automatic Answerb ack. Note: Calls are not forwarded to the voice message service. Using Call Pickup Use the Call Pickup feature to pick[...]

Operating your Avaya 1230 IP Deskphone 111 Answering a call in another call pickup group Use the following procedure to answer a call in another call pickup group. Answering a call at a specific extension in any pickup group Use the following procedur e to answer a call at a specific extension in any call pickup group. 1. Lift the handset. 2. Press[...]

Operating your Avaya 1230 IP Deskphone 112 Managing calls during a call You can use the following featur es during a call: • “Using Call Hold” on page 1 12 • “Using Call W aiting” on p age 1 13 • “T ransferring a Call” on page 1 14 • “Using T imed Reminder Recall” on p age 1 15 • “Using Attendant Recall” on page 1 17 ?[...]

Operating your Avaya 1230 IP Deskphone 113 Placing a call on hol d Use the following procedure to place a call on hold. Retrieving a call on hold Use the following procedure to retrieve a call on ho ld. Using Call W aiting The Call Waiting feature produces a to ne to alert you to an incoming call when you are already on a call. Call Waiting allows [...]

Operating your Avaya 1230 IP Deskphone 114 Answering a call during another call Use the following procedure to answer a call during another call. Returning to the original call Use the following procedure to return to the original call. T ransferring a Call Use the Transfer feature to redirect a call to the appr o pr i at e pe rs on . 1. Upon recei[...]

Operating your Avaya 1230 IP Deskphone 115 Transferring a call to a third party Use the following procedure to transfe r a call to a third party. Returning to the original cal l if the transfer is incomplete Use the following procedure to return to the original call if the transfer is incomplete. Using Timed Reminder Recall Use the Timed Reminder R[...]

Operating your Avaya 1230 IP Deskphone 116 Transfering a call using Timed Reminder Recall Use the following procedure to transfe r a call using Timed Reminder Recall. If the transferred call is not answ ered, your IP Deskpho n e rin gs . Returning to the original call if the transferred call is unanswered Use the following procedure to return to th[...]

Operating your Avaya 1230 IP Deskphone 117 Using Attendant Recall Use the Attendant Recall feature to contact an attendan t during a call and to connect the caller to the attendant. Using Call Park Use the Call Park feature to hold (park) your active call temporarily and retrieve a call from any IP Deskphone. Using Call Par k does not tie up a line[...]

Operating your Avaya 1230 IP Deskphone 118 Parking a call on the System Park DN To park a call on the System Park DN or your own DN, perform the following procedure. Parking a call on a DN (not System Park DN or own DN) To park a call on a DN (not System Park DN or own DN), perform the following procedure. 1. During an active call, press the Park s[...]

Operating your Avaya 1230 IP Deskphone 119 Parking a call using the SPRE code or FFC To park a call using the SPRE code or FFC, perform the following procedu re. Retrieving a parked call Use the following step to retrieve a parked call. Note: When Call Park is configured network-wide, you can use this feature acr oss networks. Y ou ca n configure a[...]

Operating your Avaya 1230 IP Deskphone 120 Recording a Calling Pa rty (Caller) Number During a call, use the Calling Party Number feature to record the calling party number, or to charge the call to an account number . Displaying call details During an active call, use the Displ ay feature to displa y the caller’s number and name (if ava ilable) [...]

Operating your Avaya 1230 IP Deskphone 121 Managing calls while away fr om your desk You can use th e following featur es when you are a way from your de sk to manage an incoming call and to ensure you do not miss a call: • “Using Call Forward” on page 121 • “Using Internal Call Forward ” on page 122 • “Using Remote Call Forward” [...]

Operating your Avaya 1230 IP Deskphone 122 Deactivating Call Forward Use the following procedure to deactivate Call Forward. Reinstating a Call Forward number Use the following procedure to reinstate a Call Forward number. Using Internal Call Forward Use Internal Call Forward to forward only those calls that originate from internal DNs. Calls that [...]

Operating your Avaya 1230 IP Deskphone 123 Forwarding internal calls only Use the following procedure to forward internal calls only. Deactivating Internal Call Forward Use the following procedure to deactivate Internal Call Forward . Reinstating Internal Call Forward number Use the following proc edure to reinstate an Inter nal Call Forward num be[...]

Operating your Avaya 1230 IP Deskphone 124 Using Remote Call Forward Use the Remote Call Forward feature to for ward calls on your IP Deskphone to another DN from a remote telep ho ne. Activating Remote Call Forward Use the following procedure to activate Remote Call Forward. 1. Lift the handset. 2. If you call from a telephone outside the system, [...]

Operating your Avaya 1230 IP Deskphone 125 Deactivating Remote Call Forward Use the following procedure to activate Remote Call Forward. 6. Dial the number to which to forward the calls. If the number dialed is inva lid, you hear a fast busy signal. 7. Press the # key. 1. Lift the handset. 2. If you call from a telephone outside the system, dial th[...]

Operating your Avaya 1230 IP Deskphone 126 Managing multipar ty calls Use the following features to enable multipa rty conversations • “Using Call Join” on page 126 • “Setting up a Confer en ce Call” on page 126 • “Using Conferee Select able Display” on p age 128 • “Using Group Call” on p age 129 Using Call Join Use the Call[...]

Operating your Avaya 1230 IP Deskphone 127 supported in a conference call depends on the IP Deskphone configuration. 1. During a ca ll, press the Conference key to place the party on hold. You hear a dial tone. 2. Dial the number of the person to add to the conferen ce call. Alternatively, inst ead of diali ng a number, you can press the Direct ory[...]

Operating your Avaya 1230 IP Deskphone 128 Using Conferee Selectable Display Use the Conferee Selectable Display feat ure to list active conferees an d to disconnect a conferee from the conferen ce call. Viewing active conferees Use the following procedure to view active confere es. Disconnecting a conf eree Use the following procedure to disconnec[...]

Operating your Avaya 1230 IP Deskphone 129 Using Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until all members answer . Calling group members Use the following procedure to call group members. 3. For a single conferee, press the Goodbye key. If configured, th e Conference Count Display r[...]

Operating your Avaya 1230 IP Deskphone 130 Answering a group call Use the following procedure to answer a group call. Ending a group call Use the following procedure to end a group call. Note: During a group call, only the person who initiated the gr oup call can put the call on hold. 1. Lift the handset. Note the following about notification tones[...]

Operating your Avaya 1230 IP Deskphone 131 Managing calls while busy at work Using Make Set Busy Use the Make Set Busy feature to make your IP Deskpho ne app ear busy to all callers. Activating Make Set Busy Use the following procedure to activate Make Set Busy. Deactivating Make Set Busy Use the following procedure to deactivate Make Set Busy. Cal[...]

Operating your Avaya 1230 IP Deskphone 132 Figure 7: Call Deflect If you press the Deflect key and no spec ial ca ll treatment has be en configured, your caller receives a busy sig nal.[...]

Operating your Avaya 1230 IP Deskphone 133 Hotel applications Hotel applications are a group of hosp itality features that increase the value of the Av aya 1230 IP Deskpho ne. In a hotel environment, guests can access the following services: • “Configuring Automatic W ake-Up” on page 133 • “Activating Message Registration” on p age 135 [...]

Operating your Avaya 1230 IP Deskphone 134 Cancelling Automatic Wake-Up call Use the following procedure to cancel Automatic Wake-Up call. 3. Dial the Automatic Wake-Up time in a 24-hour time fo rmat (hhmm). You hear a tone to confirm your entered time. To enter the time in a 24-hour time format, enter the hou rs followed by th e minutes. Fo r exam[...]

Operating your Avaya 1230 IP Deskphone 135 Verifying Automatic Wake-Up call Use the following procedure to veri fy Automa tic Wake-Up call. Activating Message Registration Use the Message Registration fe ature to read, change, or reset meter s that log your IP Deskphone calls. Reading me ters Use the following procedure to read meters. 1. Lift the [...]

Operating your Avaya 1230 IP Deskphone 136 Changing meter Use the following procedure to change a meter. 2. Dial the Directory Number (DN) of the IP Deskphone in the hotel room. 3. Press the MRK key. 1. Press the MRK key. 2. Dial the Directory Number (DN) of the IP Deskphone in the hotel room. 3. Dial the correct meter count. 4. Press th e * key. 5[...]

Operating your Avaya 1230 IP Deskphone 137 Resetting a meter to zero Use the following procedure to reset a mete r to zero . Using Maid Identification Use the Maid Identification feature to tra ck the cleaning status of rooms. The maid enters the information from the IP Deskphone in your room . Entering cleaning status Use the following procedure t[...]

Operating your Avaya 1230 IP Deskphone 138 3. Dial one of the following cleaning statu s codes: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 = Cleaning skipped You hear an interrupted dial tone. 4. Press th e * key. 5. Dial the Maid ID. If you dial the wrong Maid ID, press [...]

Operating your Avaya 1230 IP Deskphone 139 Using Room Status Use the Room Status feature to display the stat us of a room. Displaying room status Use the following procedure to enter clea ning status. 1. Press the RMK key. 2. Dial the Directory Number (DN) for the room. The DN appears followed by a two-digit code. The first digit indicates the occu[...]

Operating your Avaya 1230 IP Deskphone 140 Changing the status of a room Use the following procedure to change the status of a room. 1. Press the RMK key. 2. Dial the Directory Number (DN) for the room. The DN appears followed by a two-digit code. The first digit indicates the occupa ncy status: 0 = Room vacant 1 = Room occupied The second digit in[...]

Operating your Avaya 1230 IP Deskphone 141 Paging Features The Avaya 1230 IP Deskphone supports the following paging voice call features : • “Using Call Page Connect to make an announce ment” on page 141 • “Using Radio Pa ge ” on page 141 • “Using V oice Call” on page 144 Using Call Page Connect to make an announcement Use the Cal[...]

Operating your Avaya 1230 IP Deskphone 142 Using Automatic Preselection (Meet-Me page) Perform the following procedure to use Automatic Preselection. Using Automatic Post-selection The called party is either busy on the telep hone or away from their desk. To page the called party, you do n ot need to redial the number of the called party. 1. Lift t[...]

Operating your Avaya 1230 IP Deskphone 143 Answering a Radio Page If you carry a Radio Pager, a page indi ca tes that a caller tried to reach you by dialing your DN. If the Radio Pa ge syst em is configured to function in Meet-me mode, you can answer the page ca ll from any IP Deskphone. 2. Dial the Radio Paging Access FFC. You hear the ringback to[...]

Operating your Avaya 1230 IP Deskphone 144 Using V oice Call Use the Voice Call feature to make an announ cement from another IP Deskphone speaker. Making a voice call Use the following procedure to make a voice call. Responding to a voice call Use the following procedure to respon d a voice call. Call Override features Use the Call O verride featu[...]

Operating your Avaya 1230 IP Deskphone 145 • “Using Enhanced Override” on p age 147 Overriding a busy signal Use the Override feature to overrid e a bu sy signal and interrupt an other call. Using Forced Camp-on feature Use the Forced Camp-on feature to au tomatically call a busy telephone (internal or external) immediately af te r the teleph[...]

Operating your Avaya 1230 IP Deskphone 146 Using Forced Camp-on Follow the given procedure to use Forced Camp-on. Answering a call camped-on to your extension Use the following procedure to answer a call camped-on to your extension . 1. Dial a number. You receive a busy tone . 2. Press the EnhOvr key. or Enter the Override FFC to initiate a Forced [...]

Operating your Avaya 1230 IP Deskphone 147 Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forc ed Camp-on. 1. Dial a number. You receive a busy signa l. 2. Press the EnhOvr key. or Enter the Override FFC to initiate a Forced Camp-on. If either person on the call disconnects at this time, you[...]

Operating your Avaya 1230 IP Deskphone 148 Using Centrex ser vices You can use a few Centrex services from your IP Deskphone. Con tact your system administrator to dete rmin e if the following features are available: • “Using Centr ex or Exchange Line Switchhook Flash” on p age 148 • “Using AutoDial T ransfer” on page 148 Using Centrex [...]

Operating your Avaya 1230 IP Deskphone 149 Miscellaneous call features Some call featu res are available only if your syste m administrator configures them. Contact you r system administrator to determine if the following call features are available. • “T ra cin g ca lls” on page 149 • “Charging a call or chargi ng a forced call” on pag[...]

Operating your Avaya 1230 IP Deskphone 150 Using Call Trace without a Call Trace key Use the following procedure to use Ca ll Trace without a Call Trace key. Charging a call or char ging a forced call Use the Call Charge feature to charge a ca ll to a specific account. The Forced Charge feature charges long-distance calls from an IP Deskphone that [...]

Operating your Avaya 1230 IP Deskphone 151 Charging a call in progress Use the following procedure to charge a call in progress. or Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. When you hear the dial tone , dial the number. 1. Press the Trans sof t k ey. or Press the Conf soft ke y. The call is placed on hold. 2. Press [...]

Operating your Avaya 1230 IP Deskphone 152 Charging a transf erred call to an account Use the following procedure to charge a transferred call to an accoun t. 3. Dial the charge account number. 4. Press the line (DN) key to return to the call. 1. Press the Transfer soft key. The call is placed on hold. 2. Press the Charge sof t key. or Dial the Cal[...]

Operating your Avaya 1230 IP Deskphone 153 Charging a conference call to an account Use the following procedure to char ge a call to an account when you add someone to a conference call 4. After you hear the dial tone, dial the number to which you are transfe rring the call. 5. Press the Transfer soft key when you hear the IP Deskphone ring. You ca[...]

Operating your Avaya 1230 IP Deskphone 154 Using the Buzz signal Use the Buzz feature to notify another pers on of a call, a visitor, or a request. Two linked IP Deskphones enable one person to signal the other. The person signaled hea rs a buzz. 3. Dial the charge account number. 4. Dial the number of the person you want to add to the conference. [...]

Operating your Avaya 1230 IP Deskphone 155 Using Privacy Release Use the Privacy Release feature to enable one or mor e people who share your DN to join a call. Using External Se r ver Applications Use External Server Applications to directly access a variety of applications from your Avaya 1230 IP Deskphone. To learn more abou t the a vailable fe [...]

Operating your Avaya 1230 IP Deskphone 156 • Call Recording (CR) application in ROD Mode — Press the ROD key during an active call to record the call • Bulk Recording — For an active call or unregistered DN/Position ID, call recording is initia ted even though the ROD key is not pressed.. Using SA VE key Use the SAVE feature key to save the[...]

Operating your Avaya 1230 IP Deskphone 157 3. Press the SAVE key to save the conversation.[...]

Troubleshooting your Avaya 1230 IP Deskphone 158 T r oubleshooting your A vaya 1230 IP Deskphone This section provides basic informat ion about troubleshoot ing your Avaya 1230 IP Deskp hone if Virtual Office cau ses a problem. Fo r additional help, see “Customer service” on page 24 . Vi rt ua l O ff ic e Virtual Office can cause erro r message[...]

Troubleshooting your Avaya 1230 IP Deskphone 159 Invalid ID (1) Incorrect User ID entered. Enter correct User ID. User ID is not in Gatekeeper database . Notify system administra tor. Invalid ID (2) Incorrect User ID entered. Enter correct User ID. Invalid ID (3) Incorrect User ID entered. Enter correct User ID. User ID in Gateke eper database poin[...]

Troubleshooting your Avaya 1230 IP Deskphone 160 Permission Denied (3) Incorrect User ID entered. Enter correct User ID. Remote IP Deskphone has no Station Control Password. Notify system administra tor. Permission Denied (4) Incorrect User ID entered. Enter correct User ID. Attempt to log on to a remote Avaya 11 20E IP Deskphone or a n Avaya 205 0[...]

Troubleshooting your Avaya 1230 IP Deskphone 161 Flexible Feature Codes Use the Table 11 to track and organize the FFCs assigned to features by your system administrator. Server Unreachab le (2) Network problem. Notify system administrato r if t he problem pers ists . VOUD configured on TN Remote IP Deskphone does not have VOUA Class of Service. No[...]

Troubleshooting your Avaya 1230 IP Deskphone 162 Call Forward All Calls Activate Pickup Ringing Number Call Forward All Calls Deactivate Pickup Directory Number Call Park Pickup Group Electronic Lock Activate Radio Paging Access Electronic Lock Deactivate Radio Paging Answer Group Call Remote Call Forward Activate Internal Call Forward Activate Rem[...]

Avaya 1200 IP Deskphone LCD Expansion Module 163 A vaya 1200 IP Deskphone LCD Expansion Module This section provides information about the LCD Expansion Module (12- key self-labeling) supported by the A vaya 1230 IP Deskphone. The LCD Expansion Modu le is a hardware accessory that con nects to the Avaya 1230 IP Deskphone and provides additio nal li[...]

Avaya 1200 IP Deskphone LCD Expansion Mo dule 164 Keys and descriptions For the location of the ke ys and components on th e LCD Expansion Module, see Figure 8 on page 164 . Figure 8: LCD Expans ion Module (12-key self-label ing)[...]

Avaya 1200 IP Deskphone LCD Expansion Module 165 Table 12 on page 165 gives a description of the keys and co mponents of the LCD Ex pansion Module. For information about co nnecting the Expansion Modu le, see the Expansion Module for Avaya 1200 Series IP Deskpho nes Quick Installation Guide (NN40050- 303) T able 12: LCD Expansion Module keys desc r[...]

Avaya 1200 IP Deskphone LCD Expansion Mo dule 166[...]

Quick Reference 167 Quick Reference Feature operation Aut o Di a l Store Use Display Call Forw ard Activ ate Deactiva te Reinstate View n umber Call Pickup Call Waiting Ans wer Retur n to first call Conference Handsfree Activat e (to end the call) Switch to han dset Handset to handsfree Activate Headset (to end the call) (to end the call) Hold Plac[...]

Quick Reference 168 Legend Ser vices and T elephone Options menus T ransfer Adjust volume or Icon Action ( ) Indicates the k ey cap te xt label. For example , (Message). Lift the handset, press the line (DN) k ey or the Handset key . Replace the hand- set or press to end the call. Dial a number . Press a line/f eature ke y . An icon flashes when a [...]

Quick Reference 169 Note : The Directory key provides access to the Co rp or at e Dire cto r y, Personal Directory , Redial List, and Callers List. V olume adjustment Pick one of: Ringer Handset Listen Handsfree Listen Headset Listen Buzzer (Quit) Contrast adjustment (Quit) Language (Quit) Note : This language sett in g controls the lan guage used [...]

Quick Reference 170[...]

Third party terms 171 Third par ty terms Third Party T erms for UNIStim sw releases 4.1 thru 5.0 (Jan 2010 - Nov 2010) Certain portions of the pr oduct ("Op en Source Components") are licensed under open source license agreem ents that require Avaya to make the source code for such Open Source Components available in sour ce code format t[...]

Third party terms 172 * * This software/database is a "U nited States Governm ent Work" under the terms of the United States Copyr ight Act. It was written as part of the author's official duties as a United Sta tes Government employee and thus cannot be copyrighted. This software/database is freely available to the public for use. T[...]

Third party terms 173 away your freedom to share and change it. By contrast, the GNU Gene ral Public License is intended to gu arantee your freedom to shar e and change fre e software--to m a ke sure the software is free for all its users. This General Public License applies to most of the Free Software Foundation's softwa re and to any other[...]

Third party terms 174 another language. (He reinafter, translat ion is included without limitation in the term "modification".) Each licensee is addressed as "you". Activities other than cop yin g, distr i butio n an d m od ifica tio n ar e no t co ver e d by th is License; they are ou tside its scope. Th e act of running th[...]

Third party terms 175 to work written entirely by you; rather, the intent is to exercise the right to control the distribution of derivati ve or collective works based on the Program. In addition , mere agg regation of ano ther wo rk not based on the Program with the Program (o r with a work based on the Program) on a volume of a storage or distrib[...]

Third party terms 176 or distribute the Program or its derivative works. These actio ns ar e prohibited by law if you do n ot accept this Li cense. Therefo re, by modifying or distributing the Progr am (or any work ba se d on the Program), you indicate your acceptance of th is Licen se to do so, and all its terms and conditions for copying, distrib[...]

Third party terms 177 Free Software Foundation may publish revised and/or new versions of the General Public License from time to time. Such new versions will be similar in spirit to the present versio n, but may differ in detail to address new problems or concerns. Each ver sion is given a distinguishing version number. If the Program spe cifies a[...]

Third party terms 178 want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone can redistr ibute and change unde r thes e te rm s. T o do so, att ac h the following notices to the progra m. It is safest to attach t hem to the start of each source file to most effectively conve[...]

Third party terms 179 OpenSSL The following component is lic ensed un d er Ope nS S L licen se : OpenSSL 0.9.7b OpenSSL License /* ================ ===================== ================ * Copyright (c) 1998-2008 The Op enSSL Project. All rights reserved. * * Redistribution and use in source and binary forms, with or without modification, are permi[...]

Third party terms 180 * 6. Redistributions of any form whatsoe ver must retain the following acknowledgm ent: * "This product includes software develope d by the OpenSSL Project for use in the OpenSSL Toolki t (http://www.o penssl.org/)" * * THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIE D[...]

Third party terms 181 * * This library is free for commercial and non-commer cial use as long as the following conditions are ahear ed to. Th e following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just th e SSL code. The SSL documentation included with this distribution is covered by the[...]

Third party terms 182 * THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRA NTIES OF MERC HANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIAB LE FOR ANY DIRECT, INDIRECT, INCI DENTAL, SPEC[...]

Third party terms 183 1. The origin of this software must not be misreprese n te d; yo u mu st not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the pro duct documentation would be appreciated but is not required. 2. Altered source vers ions must be plainly mar ked as such, and must not be m[...]

Third party terms 184 dealings in this Software without prior written aut horization of the copyright holde r. END OF TERMS AND CONDITIONS Libpng The following component is lic ensed un d er libpn g licens e: Libpng 1.2.37 - June 4 , 2009 Libpng License This copy of the libpng notices is p rovided for your convenience. In ca se of any discrep ancy [...]

Third party terms 185 libpng versions 0.97, January 1998, through 1.0 .6, March 20, 2000, are Copyright (c) 199 8, 1999 Glenn Rand ers-Peh rson, and are distributed according to the same disclaim er a nd license as libpng-0.96, with the following indiv iduals added to the list of Contr ibuting Authors: Tom Lane Glenn Randers-Pehrson Willem van Scha[...]

Third party terms 186 consequen tia l dama ge s, wh ich m ay re su lt from the us e of th e PNG Reference Library, even if advised of the possibility of such damage. Permission is hereby grante d to use, copy, modify, and distribute this source code, or portions hereof, fo r any purpose, withou t fee, subject to the following restrictions: 1. The o[...]

Third party terms 187 ." This code is derived from softwar e contribut ed to Berkeley by Ch ris Torek. Redistribution and use in source and binar y for ms, with or without modification, are permitted provided tha t the following conditions are met: ." 1. Redistributions of source co de must retain the above copyright notice, this list o[...]

Third party terms 188 Convert UTF ConvertUTF License Copyright 2001 -2004 Unicode, Inc. Disclaimer This source code is provided as is by Unicode, Inc. No claims are made as to fitne ss for any part icular pu rpose. No warranties of any kind are expressed or implie d. The recipient agrees to determine app licability of information provided. If th is[...]

Third party terms 189 Redistributions in binar y form must re produce th e above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provide d with the distribution. Neither the na me of the <ORG ANIZATION> nor th e names of its contributor s may be used to endorse or promote pr o[...]

Third party terms 190 (2) If only executable code is distributed, then the accompanying documentation must state that "this so ftware is based in p ar t on the work of the Independent JPEG Group". (3) Permission for use of this software is granted only if the user accepts full responsibility for an y undesirable consequenc es; the authors[...]

Appendix 191 Appendix Sample con figur ation  fi le <dhcp>TRUE</dhcp> <manual>TRUE</manual> <ipAddress>192.168.100.10</ipAddress> <netmask>255.255.0.0</netmask> <gateway>192.254.100.254</gateway> <domainName>av aya.com</domainName> <dnsServer1>192.168.100.1</dnsServ[...]

Appendix 192 <sipDialplan>sipDial plan0</sipDialplan> FALSE FALSE <sipAutoDialUserid>sipAutoDialUserid 0</sipAutoDialUserid> FA L S E F A L S E F A L S E F A L S E T R U E P A I d- F r o m - C o n t a c t PA I d- Contact-To TRUE <manual>TRUE</manual> <ntpIp>ntpIp0</ntpIp> <ntpIp2>ntpIp20</ntp[...]

Appendix 193 <authPassword>authPassword0</authPassword> <authId>authId0</authId> <displayname>displayname0</d isplayname> FALSE FALSE <mwiReqUri>mwiReqUri0</m wiReqUri> 1 <accProxyAddress> accProxyAddress0</accP roxyAddress>--> <accProxyPort>5060</accProxyPort> <voiceMail[...]

Appendix 194 <voiceMailServerAddress>voiceMailServerAddress1</ voiceMailServerAddress> <registrarAddres s>registrarAddress1</registrarAddress> FALSE 3600 TRUE FALSE FALSE FALSE 20 <callForwardAddress> callForwardAddress1</ callForwardAddress> <authname>authname2</authn ame> <authPassword>authPas[...]

Appendix 195 <displayname>displayname3</d isplayname> FALSE FALSE <mwiReqUri>mwiReqUri3</m wiReqUri> 1 <accProxyAddress>accProxyAddress3</accProxyAddress> < accProxyPort>5060< /accProxyPort> <voiceMailServerAddress>voiceMailServerAddress3</ voiceMailServerAddress> <registrarAddre ss>[...]

Appendix 196 <registrarAddre ss>registrarAddress4</registrarAddress> FALSE 3600 TRUE FALSE FALSE FALSE 20 <callForwardAddress>callForward Address4</callForwardAddress> <authname>authname5</authname> <authPassword>authPassword5</authPassword> <authId>authId0</authId> <displayname>disp[...]

Appendix 197 <mwiReqUri>mwiReqUri6</m wiReqUri> 1 <accProxyAddress>accProxyAddress6</accProxyAddress> < accProxyPort>5060< /accProxyPort> <voiceMailServerAddress>voiceMailServerAddress6</ voiceMailServerAddress> <registrarAddres s>registrarAddress6</registrarAddress> FALSE 3600 TRUE FALSE [...]

Appendix 198 <callForwardAddress>cal lForwardAddress7</callForwardAddress> <authname>authname8</authn ame> <authPassword>authPassword8</authPassword> <authId>authId8</authId> <displayname>displayname8</d isplayname> FALSE FALSE <mwiReqUri>mwiReqUri8</m wiReqUri> 1 <accProxyA[...]

Appendix 199 <accProxyAddress>accProxyAddress9</accProxyAddress> <accProxyPort>5060</accProxyPort> <voiceMailServerAddress>voiceMailServerAddress9</ voiceMailServerAddress> <registrarAddre ss>registrarAddress9</registrarAddress> FALSE 3600 TRUE FALSE FALSE FALSE 20 <callForwardAddress> callForwa[...]

Appendix 200[...]

Terms you should know 201 T erms you should know Avaya Communication Ser ver 1000 Y our office communication system. Calling Par ty Name Display Information appearing on the LCD displa y scr een, such as the caller ’s name and phone number . The system must have CPND enabled. Categor y 5 (C at5) Cable and associ ated connecting hardware cap able [...]

Terms you should know 202 DHCP Ser ver A service provided by a device on the networ k that assigns network addresses to other devices, such as your telephone and computer . Director y Number (DN) A number consisting of one to se ven digit s for an IP Deskphone, and also know n as an extension number . Feature display An area that shows status infor[...]

Terms you should know 203 Indicator An LCD or an LED that indica tes the status of a fe ature by the flash, wink, steady on, or of f. Information display Any display of call activity , list s, pr ompts, and status of calls. If the text message ex ce ed s the ava ila ble display area, a scroll arrow icon indicates that you must use the scroll keys t[...]

Terms you should know 204 Network Address IP address. Uniquely identifies a dev ice on th e network. Used for routing information to that device . Off-ho ok Any line selected to make a ca ll or receive a call. The term off- hook is applied whether (a ) the end user lift s up the handset, (b) the end user presses a line key , (c) the call is automat[...]

Terms you should know 205 Shared Director y Num b er A DN (extension) that is shared by two or more persons. SIP Session Initiation Protocol. This is the call-control protocol used by your telephone. SIP Proxy Ser ver A device on the network that act s on behalf of your telephone, translating and ro ut ing call-control messag e s SIP Registrar A de[...]

Terms you should know 206 Special dial tone The three consecutive tones follow ed by dial tone that yo u hear when accessing IP Deskphone features. Station Control Password (SCPW) Enables security features on your phone to prevent others from making calls from your IP Deskphone and to prevent access to protected fe atu r es (f or exam p l e, Rem ot[...]

Terms you should know 207 Vo I P V oice over Internet Protocol . This is a telep hone technology where voice and control signals ar e tra nsmitted over an IP , or Internet Protocol, packet-switch ed network. This makes more efficient use of network resources and allows more sophisticated features th an traditional te lephone technolo gy , where aud[...]

Terms you should know 208[...]

Index 209 Index A About the Avaya 2004 IP Deskphone 201 Accessing display diagnostics 49 Accessory Expansion Module 13 Adjusting volume 44 Answering a call 109 Applications 29 Area Code setup 55 AutoDial Transf er 148 Automatic Wake-Up 133 Avaya 1200 IP Deskph one Expansion Module 163 B Buzz signal 154 C Call Detail Recording 153 Call Page Connect [...]

Index 210 Enter key 28 Entering and editin g te xt 89 Ethernet port s 13 Expansion Module 163 F Feature display 202 Fixed key 20 2 Flexible Feature Code (FFC) 161, 202 G Getting started 25 Goodbye key 29, 202 H Headset key 29 Hold key 28 Hotel applications 133 HotLine 107 I Indicator st atus 203 Information display 203 Installing your Avaya 1230 IP[...]

Index 211 Password Admin 32 Performing Diagn os tics 51 Placing a call on hold 113 Power over Ethernet 13 Privacy Release 155 Q Quit key 29 R Radio Page 141 Redial 30 Regulatory an d sa fety information 15 Retrieving a call on hold 113 Ringback/ring tone 204 Room Status 139 S Second Page functionality 12 Selecting a language 46 Selecting a local di[...]

Index 212 Using Make Set Busy 131 Using Off-ho ok dialing 95 Using On-hook dialing 96 Using Predial 101 Using Remote Call Forward 124 Using Ring Again 104 Using Speed Call 106 Using System Speed Call 107 Using the Callers List 91 Using the Corporat e Dire c t or y 99 Using the Redial List 93 Using the soft keys 89 Using the telephone dialpad 89 Usi[...]