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Avaya 15-601124 manual

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Table of contents for the manual

  • Page 1

    15-601124 Issue 05a - (16 July 2009) 4610/5610 Phone User Guide IP Office[...]

  • Page 2

    4610/5610 Phone Page 2 15-601124 Issue 05a (16 July 2009) IP Office © 2009 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this docu[...]

  • Page 3

    4610/5610 Phone Page 3 15-601124 Issue 05a (16 July 2009) IP Office Contents Contents The Telephone 1. ..................................................................... 9 1.1 Call Appearance Keys ..................................................................... 10 1.2 Call Appearance Key Icons ...............................................[...]

  • Page 4

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  • Page 5

    4610/5610 Phone Page 5 15-601124 Issue 05a (16 July 2009) IP Office The Telephone Chapter 1.[...]

  • Page 6

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  • Page 7

    4610/5610 Phone Page 7 15-601124 Issue 05a (16 July 2009) IP Office The Telephone: 1. The Telephone This guide covers the use of the 4610 and 5610 phones on IP Office. These phones are physically similar, however the 5610 is only supported on the IP Office whereas the 4610 is supported on a range of Avaya phone systems. The diagram below shows the [...]

  • Page 8

    4610/5610 Phone Page 8 15-601124 Issue 05a (16 July 2009) IP Office Turns off the active speaker, handset, or headset microphone to prevent the other person from hearing you. The associated LED lights steadily when the handset or headset is muted. 10. HEADSET: With a headset connected, changes audio control from the handset or speaker to the headse[...]

  • Page 9

    4610/5610 Phone Page 9 15-601124 Issue 05a (16 July 2009) IP Office The Telephone: 1.1 Call Appearance Keys Normally, the first page of the main call handling screen contains three keys set as 'call appearance' keys. These are allocated to you by your system administrator and are indicated as a=, b= and c=. Your system administrator can a[...]

  • Page 10

    4610/5610 Phone Page 10 15-601124 Issue 05a (16 July 2009) IP Office 1.2 Call Appearance Key Icons The icons displayed against the Call Appearance/Feature keys allow you to determine the status (for example, on HOLD) of each call. Icons also indicate whether a feature has been activated for a particular button. · Incoming Call: A symbol next to a [...]

  • Page 11

    4610/5610 Phone Page 11 15-601124 Issue 05a (16 July 2009) IP Office The Telephone: System Features 1.4 Logging On Your administrator has created your initial configuration so that you will be automatically logged on to your home extension. However, you may be required to log in for the following reasons: · Forced login - if your configuration doe[...]

  • Page 12

    4610/5610 Phone Page 12 15-601124 Issue 05a (16 July 2009) IP Office 1.6 No User The NoUser configuration will be used for extensions where the home user is not currently logged on, for example: · The home user is logged on to another extension · Forced login is enabled An extension set as NoUser will display the name " NoUser " and the[...]

  • Page 13

    4610/5610 Phone Page 13 15-601124 Issue 05a (16 July 2009) IP Office Basic Call Handling Features Chapter 2.[...]

  • Page 14

    4610/5610 Phone Page 14 15-601124 Issue 05a (16 July 2009) IP Office 2. Basic Call Handling Features 2.1 Answering a Call When a call arrives at your phone, you may hear a ringing tone and a blinking bell icon ( ) icon appears against the associated call appearance key. To answer calls at your own extension: Do one of the following: · If you are n[...]

  • Page 15

    4610/5610 Phone Page 15 15-601124 Issue 05a (16 July 2009) IP Office Basic Call Handling Features: Answering a Call 2.2 Making a Call You can make calls from the phone using a variety of methods as follows: To manually make a call: 1. Dial the required number on the key pad. Remember to include the required access code (for example; 9 for an outsid[...]

  • Page 16

    4610/5610 Phone Page 16 15-601124 Issue 05a (16 July 2009) IP Office 2.4 Headset Working When a headset is to be used on your phone, it must be plugged in to the headset socket on the base of the phone. To activate the headset and switch off the handset, press HEADSET . The lamp beside the button is illuminated when headset working is activated. To[...]

  • Page 17

    4610/5610 Phone Page 17 15-601124 Issue 05a (16 July 2009) IP Office Basic Call Handling Features: Headset Working 2.5 Speakerphone The built-in two-way speakerphone allows you to make and answer calls without lifting your handset. Speakerphones may not operate satisfactorily in every environment; such as in noisy locations. Note that while the spe[...]

  • Page 18

    4610/5610 Phone Page 18 15-601124 Issue 05a (16 July 2009) IP Office 2.6 Speed Dial The Speed Dial feature allows you to have the phone automatically dial calls to phone numbers stored in your personal directory. See Dialling a Speed Dial Number . To make a call to a personal directory entry using the Speed Dial feature: 1. From the Home screen, pr[...]

  • Page 19

    4610/5610 Phone Page 19 15-601124 Issue 05a (16 July 2009) IP Office Basic Call Handling Features: Redial 2.8 Mute During an active call, the Mute feature prevents the party with whom you are speaking from hearing you. This feature is most commonly used in conjunction with the Speakerphone, but can be used to hold an off-line conversation at any ti[...]

  • Page 20

    4610/5610 Phone Page 20 15-601124 Issue 05a (16 July 2009) IP Office 2.10 Transfer This feature allows you to transfer a call from your phone to another extension or outside number. 1. With a call in progress, press TRANSFER . 2. When you hear dial tone, dial the number to which the call is to be transferred. Then do one of the following: · To tra[...]

  • Page 21

    4610/5610 Phone Page 21 15-601124 Issue 05a (16 July 2009) IP Office Basic Call Handling Features: Transfer 2.11 Conference The Conference feature allows you to conference other parties (including yourself) into a call. Notes · The number of parties allowed in a conference is controlled by your phone system. · Two Call Appearance keys are require[...]

  • Page 22

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  • Page 23

    4610/5610 Phone Page 23 15-601124 Issue 05a (16 July 2009) IP Office Using Speed Dials Chapter 3.[...]

  • Page 24

    4610/5610 Phone Page 24 15-601124 Issue 05a (16 July 2009) IP Office 3. Using Speed Dials 3.1 Overview of Speed Dials The phone can store up to 48 personal speed dials. Press SpDial , to display a screen similar to the following: · The speed dials are sorted alphabetically. · To dial a speed dial number stored, press or adjacent to a name. · The[...]

  • Page 25

    4610/5610 Phone Page 25 15-601124 Issue 05a (16 July 2009) IP Office Using Speed Dials: Overview of Speed Dials 3.2 Dialling a Speed Dial Number You can use the speed dial directory to make a call with the handset on hook or off hook. To dial a speed dial number: 1. To display the speed dial directory, press SpDial . 2. The symbol is shown if there[...]

  • Page 26

    4610/5610 Phone Page 26 15-601124 Issue 05a (16 July 2009) IP Office 3.6 Adding a New Speed Dial To add a new speed dial: 1. Press SpDial and then press Add . If a message stating that the speed dial list is full appears, you must first delete an existing entry before adding a new entry. See Deleting a Speed Dial . 2. The cursor, a | symbol, is ini[...]

  • Page 27

    4610/5610 Phone Page 27 15-601124 Issue 05a (16 July 2009) IP Office Using Speed Dials: Adding a New Speed Dial 7. As you enter Number characters you can use other controls: · Moves the cursor right one character. · Moves the cursor left one character · Clear: Delete the whole name. · Backspace: Delete the character to the left of the cursor. ?[...]

  • Page 28

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  • Page 29

    4610/5610 Phone Page 29 15-601124 Issue 05a (16 July 2009) IP Office Using the Call Log Chapter 4.[...]

  • Page 30

    4610/5610 Phone Page 30 15-601124 Issue 05a (16 July 2009) IP Office 4. Using the Call Log 4.1 Overview of the Call Log The phone maintains a call log. To access, press Log . The call logs keeps logs of missed calls, outgoing calls made and incoming calls answered. Each of these logs includes the 30 most recent calls in its category. A screen simil[...]

  • Page 31

    4610/5610 Phone Page 31 15-601124 Issue 05a (16 July 2009) IP Office Using the Call Log: Overview of the Call Log 4.2 Accessing the Call Logs To access the call logs: 1. Press Log . 2. The call log always opens in the Missed calls log. · Missed: The log of calls that rang your extension but were not answered. This includes calls that were diverted[...]

  • Page 32

    4610/5610 Phone Page 32 15-601124 Issue 05a (16 July 2009) IP Office 4.5 Turning a Log Entry into a Speed Dial To turn a log entry into a speed dial: 1. Locate the log entry in which you are interested from Missed , InAns or Outgo . 2. Press or adjacent to the entry. 3. Press Add to SD . The screens for editing and adding speed dials will appear, p[...]

  • Page 33

    4610/5610 Phone Page 33 15-601124 Issue 05a (16 July 2009) IP Office Using Visual Voice Chapter 5.[...]

  • Page 34

    4610/5610 Phone Page 34 15-601124 Issue 05a (16 July 2009) IP Office 5. Using Visual Voice 5.1 Overview of Visual Voice Visual Voice gives you access to your mailbox using softkeys and, by using the associated feature keys, a more user- friendly option control. Visual Voice is accessed by pressing Voice and then selecting from the displayed options[...]

  • Page 35

    4610/5610 Phone Page 35 15-601124 Issue 05a (16 July 2009) IP Office Using Visual Voice: Overview of Visual Voice 5.2 Listen to Voicemails To listen to your Voicemails or your Group Voicemails: 1. Press Voice . 2. Press Listen (for your messages) or <group name> (for your hunt group messages),for example, Sales (25). 3. When prompted, key in [...]

  • Page 36

    4610/5610 Phone Page 36 15-601124 Issue 05a (16 July 2009) IP Office 5.3 Send a Voicemail To send a message to another person or Group: 1. Press Voice. 2. Press Message and dial the extension of the person or Group. 3. Press Message again. The soft-key Record is displayed. 4. Press Record. The Stop soft-key is displayed. 5. Record your message and [...]

  • Page 37

    4610/5610 Phone Page 37 15-601124 Issue 05a (16 July 2009) IP Office Using Visual Voice: Voicemail Transfer 5.5 Changing Your Greeting You can listen to, change and save your current greeting. Note · Visual Voice only modifies your Personal Greeting for All Calls. To change your mailbox greeting: 1. Press Voice . 2. Press Greeting . The following [...]

  • Page 38

    4610/5610 Phone Page 38 15-601124 Issue 05a (16 July 2009) IP Office 5.7 Email Alerts The Email option is displayed if: · You have Voicemail pro installed and · Voicemail Email has been configured for you. To view or change the current email alert status: 1. Press Voice . 2. Press Email . You will be prompted for your current voicemail password. [...]

  • Page 39

    4610/5610 Phone Page 39 15-601124 Issue 05a (16 July 2009) IP Office Changing Options Chapter 6.[...]

  • Page 40

    4610/5610 Phone Page 40 15-601124 Issue 05a (16 July 2009) IP Office 6. Changing Options 6.1 Personal Ringing The IP Office uses 'distinctive ringing' for different types of calls: · A repeated single ring for internal calls. · A repeated double ring for external calls. · A single ring followed by two short rings for ringback calls. Th[...]

  • Page 41

    4610/5610 Phone Page 41 15-601124 Issue 05a (16 July 2009) IP Office Changing Options: Viewing IP Settings 6.3 Displaying Contrast You can adjust the contrast level on the phone display. You can choose from among fifteen levels of contrast. To adjust the contrast level: 1. Press OPTIONS . 2. Press and then press Contrast Control . 3. To adjust the [...]

  • Page 42

    4610/5610 Phone Page 42 15-601124 Issue 05a (16 July 2009) IP Office 6.5 Displaying Language Selection When the phone is first installed, it is set to display screen text in English. You can select the language that you would prefer from the following: English, German (Deutsch), French (Français), Spanish (Español), Italian (Italiano), Dutch (Ned[...]

  • Page 43

    4610/5610 Phone Page 43 15-601124 Issue 05a (16 July 2009) IP Office Changing Options: Phone Screen on Answer 6.7 Phone Screen on Calling This action controls the phone screen display when the phone is answered. When the Phone Screen on Answer? option is set to Yes (the default setting), the phone screen appears in the display area when you answer [...]

  • Page 44

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  • Page 45

    4610/5610 Phone Page 45 15-601124 Issue 05a (16 July 2009) IP Office Function Keys Chapter 7.[...]

  • Page 46

    4610/5610 Phone Page 46 15-601124 Issue 05a (16 July 2009) IP Office 7. Function Keys 7.1 Overview of the Function Keys Both the Function Keys and Soft Keys can be used to access a range of system features. The display adjacent to the key shows the feature name. Some of these features are default features supported by the phone (e.g. SpDial , Optio[...]

  • Page 47

    4610/5610 Phone Page 47 15-601124 Issue 05a (16 July 2009) IP Office Function Keys: Overview of the Function Keys 7.2 Function Key Programming If any one of the keys on the telephone is programmed with an Admin or Admin 1 feature key, it allows you to program further features against other function keys. Both Admin and Admin1 are allocated to your [...]

  • Page 48

    4610/5610 Phone Page 48 15-601124 Issue 05a (16 July 2009) IP Office In addition to the above, there is a key labeled Exlp? This key enables you to change the display from the shorthand version displayed at default to a longhand version of your own. See Shorthand Programming Mode and Longhand Programming Mode respectively. Admin1: The programmable [...]

  • Page 49

    4610/5610 Phone Page 49 15-601124 Issue 05a (16 July 2009) IP Office Function Keys: Function Key Programming 7.3 Shorthand Programming Mode 1. Press Admin or Admin 1 . See Function Key Programming . 2. The Admin or Admin1 menu is displayed, similar to the following: Admin Pages With the exception of Expl? , the names shown are the features that you[...]

  • Page 50

    4610/5610 Phone Page 50 15-601124 Issue 05a (16 July 2009) IP Office 7.4 Longhand Programming Mode 1. Press Admin or Admin 1 . 2. To switch to longhand programming mode, press Expl? . 3. Press Next until the function required is shown, then press Selct . 4. If the function requires some data to be entered, [ ] is shown at the bottom of the display.[...]

  • Page 51

    4610/5610 Phone Page 51 15-601124 Issue 05a (16 July 2009) IP Office System Features Chapter 8.[...]

  • Page 52

    4610/5610 Phone Page 52 15-601124 Issue 05a (16 July 2009) IP Office 8. System Features 8.1 Introduction As well as your phones specific features, you can access a number of system features by dialling short codes. These instructions are for the system's default configuration. They assume that you are using the default feature codes. It also a[...]

  • Page 53

    4610/5610 Phone Page 53 15-601124 Issue 05a (16 July 2009) IP Office System Features: Call Forwarding 8.4 Diverting Calls You can divert your calls to another extension using Follow Me . Unlike Forward , Follow me can only be used to divert calls to another internal extension on the same IP Office. Note · If you do not answer calls at the temporar[...]

  • Page 54

    4610/5610 Phone Page 54 15-601124 Issue 05a (16 July 2009) IP Office 8.6 Parking Calls You can park one or more calls; allowing you to make and receive other calls. You can also arrange for the parked call to be retrieved by another extension. The system only allows calls to be parked for a short while before reconnecting them to the user who parke[...]

  • Page 55

    4610/5610 Phone Page 55 15-601124 Issue 05a (16 July 2009) IP Office System Features: Ring Back 8.9 Voicemail You can enable voicemail to allow callers to leave messages when you are out of the office, away from your desk or engaged on another phone call. Voicemail messages can be retrieved internally or externally via any phone. Your voicemail may[...]

  • Page 56

    4610/5610 Phone Page 56 15-601124 Issue 05a (16 July 2009) IP Office 8.10 Default Feature Codes The following are the normal default short codes available to all users. Your system administrator may add additional codes for other features and for speed dials. The N (where shown), should be replaced by the appropriate number. For example, with *07*N[...]

  • Page 57

    4610/5610 Phone Page 57 15-601124 Issue 05a (16 July 2009) IP Office Management and Troubleshooting Chapter 9.[...]

  • Page 58

    4610/5610 Phone Page 58 15-601124 Issue 05a (16 July 2009) IP Office 9. Management and Troubleshooting 9.1 Overview This section provides helpful information for: · Testing your phone to be sure it is operating correctly. · Basic Troubleshooting; this chart provides the most common problems an end user might encounter and suggested resolutions. ?[...]

  • Page 59

    4610/5610 Phone Page 59 15-601124 Issue 05a (16 July 2009) IP Office Management and Troubleshooting: Testing Your Phone 9.3 Troubleshooting Chart · Phone does not activate when connected for the first time: Unless your system administrator has already initialized your phone, you may experience a delay of several minutes before it becomes operation[...]

  • Page 60

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  • Page 61

    4610/5610 Phone Page 61 15-601124 Issue 05a (16 July 2009) IP Office Index Index A answering calls 14 B bridged appearance 9 C call appearance keys 9, 10 call coverage appearance 9 call log accessing 31 deleting 32 displaying 31 overview 30 speed dial 25 troubleshooting 59 calls answering 14 clearing 15 conference 20, 21, 56 diverting 53 forwarding[...]

  • Page 62

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  • Page 63

    4610/5610 Phone Page 63 15-601124 Issue 05a (16 July 2009) IP Office[...]

  • Page 64

    4610/5610 Phone Page 64 15-601124 Issue 05a (16 July 2009) IP Office Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specificatio[...]