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The rules should oblige the seller to give the purchaser an operating instrucion of Avaya 2402, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Avaya 2402 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Avaya 2402. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Avaya 2402 should contain:
- informations concerning technical data of Avaya 2402
- name of the manufacturer and a year of construction of the Avaya 2402 item
- rules of operation, control and maintenance of the Avaya 2402 item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Avaya 2402 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Avaya 2402, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Avaya service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Avaya 2402.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Avaya 2402 item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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i IP Office 4.0 2402 and 5402 User Guide 15-601057 Issue 4a (11 th December 2006)[...]
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© 2006 Av aya Inc. A ll Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document w as complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. C hanges and corrections to the information in this document may be incorporated in future releases. Documentation [...]
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2402 and 5402 User Guide Page iii IP Office 4.0 15-601057 Issue 4a (11th December 2006) T able of Content s The Te lephone ............................................................................................................................ 1 About this Guide ...................................................................................[...]
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2402 and 5402 User Guide Page 1 IP Office 4.0 15-601057 Issue 4a (11th December 2006) The T elephone About this Guide This guide describes how to use all the feat ures on your Avaya IP Office 2402/5402 phone. For basic phone settings and functionality, refer to the relevant Quick Reference Guide for your IP Office phone. Further information about I[...]
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2402 and 5402 User Guide 2402 and 5402 User Guide Page 2 IP Office 4.0 15-601057 Issue 4a (11th December 2006) 4. Call Handling Buttons: • HOLD: Red button used to place a call on hold. • TRANSFER: TRANSFERs a call to another phone. • CONFERENCE: Sets up conference calls with more than one other person. • DROP: DROPs the current call or, if[...]
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The Telephone 2402 and 5402 User Guide Page 3 IP Office 4.0 15-601057 Issue 4a (11th December 2006) Call Appearance Keys The main call handling screen contains two buttons set as 'Call Appearance' keys. For details of Bridged, Line and Call Coverage Appearance Keys set-up and their operation, refer to the IP Office Key and Lamp Operation [...]
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2402 and 5402 User Guide 2402 and 5402 User Guide Page 4 IP Office 4.0 15-601057 Issue 4a (11th December 2006) Logging On Your administrator has created your initial configuration so that you will be automatically logged on to your home extension. However, you may be required to log in for the following reasons: • Forced login - if your configura[...]
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The Telephone 2402 and 5402 User Guide Page 5 IP Office 4.0 15-601057 Issue 4a (11th December 2006) No User The NoUser configuration will be used for extensions where the home user is not currently logged on for example: • The home user is logged on to another extension • Forced login is enabled An extension set as NoUser will display the name [...]
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2402 and 5402 User Guide 2402 and 5402 User Guide Page 6 IP Office 4.0 15-601057 Issue 4a (11th December 2006) The Display B Phone Locked: Internal calls only. D Call Forwarding On: See Call Forwarding. G In Group: You can enable/disable group membership. N Do Not Disturb On: See Do Not Disturb. 0 Out of Hours: This is displayed if one or more Hunt[...]
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2402 and 5402 User Guide Page 7 IP Office 4.0 15-601057 Issue 4a (11th December 2006) Basic Call Handling Features Answering a Call When a call arrives at your phone, you hear a ringing tone and a flashing bell icon ( ) appears on the associated call appearance display. The following describes how to use your handset to answer calls. To answer an i[...]
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2402 and 5402 User Guide 2402 and 5402 User Guide Page 8 IP Office 4.0 15-601057 Issue 4a (11th December 2006) Clearing a Call To clear an established call: Either: • Replace the handset. • Press DROP . Redial The Redial feature automatically redials the last extension or outside number (up to 24 digits) you dialed. To redial the last number th[...]
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Basic Call Handling Features 2402 and 5402 User Guide Page 9 IP Office 4.0 15-601057 Issue 4a (11th December 2006) Mute With a call in progress, you can stop the other party from hearing you. To switch off your handset microphone: 1. Press MUTE . The lamp beside Mute is lit. 2. To switch off, press MUTE again. The lamp beside Mute is unlit. Hold Yo[...]
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2402 and 5402 User Guide 2402 and 5402 User Guide Page 10 IP Office 4.0 15-601057 Issue 4a (11th December 2006) Transfer The Transfer feature allows you to transfer a call from your phone to another extension or outside number. Two call appearance keys are required for the Transfer feature. To transfer the current call to another extension: 1. With[...]
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2402 and 5402 User Guide Page 11 IP Office 4.0 15-601057 Issue 4a (11th December 2006) System Features System Features Introduction As well as your phones specific features that only the system administrator can allocate , you can access a number of system features by dialling short codes. These instructions are for the system's default config[...]
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2402 and 5402 User Guide 2402 and 5402 User Guide Page 12 IP Office 4.0 15-601057 Issue 4a (11th December 2006) Diverting Calls You can divert your calls to another extension using Follow Me . Unlike Forwa rd , Follow me can only be used to divert calls to another internal extension on the same IP Office. Note • If you do not answer calls at the [...]
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System Features 2402 and 5402 User Guide Page 13 IP Office 4.0 15-601057 Issue 4a (11th December 2006) Ring Back If your system administrator has allocated you the Ring Back When Free feature under a dial pad digit and you call an extension that does not answer or is busy, you can: 1. Press RBak to set a callback on that extension. When the extensi[...]
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2402 and 5402 User Guide 2402 and 5402 User Guide Page 14 IP Office 4.0 15-601057 Issue 4a (11th December 2006) Voicemail You can enable voicemail to allow callers to leave messages when you are out of the office, away from your desk or engaged on another phone call. Voicemail messages can be retrieved internally or externally via any phone. Your v[...]
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System Features 2402 and 5402 User Guide Page 15 IP Office 4.0 15-601057 Issue 4a (11th December 2006) Default Short Codes The following are the normal default short codes availabl e to all users. Your system administrator may add additional codes for other features and for speed dials. The N where shown, should be replaced by t he appropriate numb[...]
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2402 and 5402 User Guide Page 17 IP Office 4.0 15-601057 Issue 4a (11th December 2006) Index A about this guide.......................................................... 1 answering ca lls .......................................................... 7 B buttons ....................................................................... 1 C call answer ..[...]
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2402 and 5402 User Guide Page 18 IP Office 4.0 15-601057 Issue 4a (11th December 2006) Performance figures and data quoted in this docum ent are typical, and must be specifically confirmed in writing by Avaya before they becom e applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the d[...]
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Compact Business Center Compact Contact Center Compact Business Center Compact Contact Center Shore Communications Ltd Mint House Tel: 0870 429 9876 4 – 6 Stanley Park Road Fax: 0870 429 9879 Wallington, Web: www.shorecomms.co.uk Surrey, SM6 0EU Email: info@shorecomms.co.uk[...]