Avaya 3720 manual

Avaya 3720 DECT Telephone IP Office User Guide 0 3 /20 1 0 Issue 1 . 1[...]

© 20 1 0 A vaya Inc. Al l Right s Reserved. Notice While reasonable ef forts were made to ensure that the information in this document was complete and accurate at the time of print i ng, Avaya Inc. ca n assume no liability for any errors. Chan ges and corrections to the information in this document may be incorporated in futur e releases. For ful[...]

Avaya 3720 DECT Telephone - User Guide 02/2009 3 Import ant Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Sensitive Electronic Environment (EU/EFTA only) . . . . . . . . . . . . . . . 7 Regulatory Compliance Statements (EU/EFTA only) . . . . . . . . . . . . . . 8 Always dispose of old equipment correc tly - keep our[...]

Contents 4 Avaya 3720 DECT Tele phone - User Guide 02/2009 Basic Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Switch the Telephone On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Turn the Audible Signal On/Off . . . . . . . . . . . . . . . . . . . . . . . . 34 Lock/Unlock the Keypad . . . . . [...]

Avaya 3720 DECT Telephone - User Guide 02/2009 5 Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Call Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Add Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Edit Contact . . . . . . . . . . . . . . . . .[...]

Contents 6 Avaya 3720 DECT Tele phone - User Guide 02/2009[...]

Important Saf e ty Informa ti on Avaya 3720/372 5 DECT Telephone - User Guid e 02/2009 9 Import ant Safety Information Read this chapter before using the A vaya 3720 DECT T elephone or A vaya 372 5 DECT T elephone. For safe and ef ficient operation of the telephone, observe the guidelin es given in this manu al and all necessary safety precautions [...]

10 Avaya 3720/3725 DECT Tele phone - User Guide 02/2009 Any radio-based equipment can potentially ca use interference with other equipment and can be interfered from other equipment. This also ap plies for DECT equipment. However due to the very low transmission power level the changes for interf erence are very small. Research proves that operatio[...]

Important Saf e ty Informa ti on Avaya 3720/372 5 DECT Telephone - User Guid e 02/2009 11 Always dispose of old equipment correctly - keep our environment tidy (EU/EFT A only) Regulatory Compliance S t atement s (USA and Canada only) FCC compliance st atement s This equipment has been tested and found to comply with the limit s for a Class B digita[...]

12 Avaya 3720/3725 DECT Tele phone - User Guide 02/2009 Privacy of communications may not be ens ured when using this cordless telephone. Use of non-manufacture app roved accessories may violate the FCC RF expo sure guidelines and should be avoided. Exposure to Radio Frequency Signals This equipment complies with FCC radiat ion exposure limits set [...]

Important Saf e ty Informa ti on Avaya 3720/372 5 DECT Telephone - User Guid e 02/2009 13 Frequency Range The telephone is a radio transmit ter an d re ceiver . When it is on, it receives and sends out radio frequency (RF) energy . The telephone operat es on dif ferent frequency ranges depending on market and employs commonly used modulation techni[...]

14 Avaya 3720/3725 DECT Tele phone - User Guide 02/2009 ● Remove the electrical cord from an outlet by pulling gent ly on the AC adapter , not by pulling the cord. ● Remove the battery before cleaning the telephone to reduce risk of electric shock. ● Unplug the battery charger from a power source before cleaning the telephone to reduce risk o[...]

Important Saf e ty Informa ti on Avaya 3720/372 5 DECT Telephone - User Guid e 02/2009 15 Environment al Requirement s Cordless T elephone ● Only use the telephone in temperature s between 0 o C to +40 o C (32 o F to 104 o F). ● Avoid exposing the telephone fo r direct sunlight or close to other heat sources. ● Do not expose the telephone to [...]

16 Avaya 3720/3725 DECT Tele phone - User Guide 02/2009 Chemical Resist ance The alpha and numeric characters printed on the exterior of the telephone have been tested and found resist ant to chipping, fading or wearing of f when the telephone is treated with common cleaners and disinfect ants o r perspirat ion. The following chemicals have shown n[...]

Introduction Avaya 3720 DECT Telephone - User Guide 02/2009 15 Introduction This document describes features and settin gs available for the A vaya 3720 DECT T elephone. The cordless telephone is d esigned to be used in of fice e nvironment and has high qu ality voice. Read the I mportant Saf ety Information on p age 9 before using the telephone. F[...]

16 Avaya 3720 DECT Telephone - Us er Guide 02/2009 ● Belt Clip ● ● ● T elephone lanyard ● ● Headset with microphone on cab le[...]

Descriptions Avaya 3720 DECT Telephone - User Guide 02/2009 17 Descriptions Figure 1: Description of the cordless telephone 1. Headset connector The headset connector is for co nnecting a headset. The conne ctor is protected against dust by using the he ad se t conn ec tor cover . 8. V oice mail access T o listen to a voice mail 2. Le ft So ft k e [...]

18 Avaya 3720 DECT Telephone - Us er Guide 02/2009 A vaya 3720 DECT T elephone ! Import ant: Important: The telephone may retain small magnetic object s around the microphone or speaker region. Case The plastic cover p arts ar e made of durable PC/ABS material. Antenna The antenna is integrated inside the telephone. Loudspeaker The cordless telepho[...]

Descriptions Avaya 3720 DECT Telephone - User Guide 02/2009 19 The battery is fully charged within fou r hours. See Charge the Battery on page 62. Chargers Desktop Charger Figure 2: Desktop chargers There are two desktop chargers available, one Basi c charger that will only charge the cordless telephone, and one Advanced Charger with a dvanced func[...]

20 Avaya 3720 DECT Telephone - Us er Guide 02/2009 T elephone charging 1. Place a cordless telephone in the ch arging slot to start ch arging. T elephone disconnection 1. First, tilt the telephone forwards. 2. Then, lift the telepho ne upwards. Note: Note: Do not try to lif t the telephone upwards before tilting it forwards. Rackmount Charger The R[...]

Descriptions Avaya 3720 DECT Telephone - User Guide 02/2009 21 Icons and T ext in the Display All functions and settings available to the user are shown as icons and text in the display . The icons and text in the display indicate functio ns and settings to which you have access. The display normally shows date an d time, the Ow ner ID and te lepho[...]

22 Avaya 3720 DECT Telephone - Us er Guide 02/2009 Icons Signal strength icon is visible when the cordless t elephone is connecte d to a system. The bars shown in display depend on the signal strength. Full Battery icon is displayed in the upper right corner . Low battery icon is shown when the battery only has 5% of its capacity lef t. The icon is[...]

Descriptions Avaya 3720 DECT Telephone - User Guide 02/2009 23 Missed call icon is added to all missed calls in the call list. System connection icon is visible when connecting t o a system. Menu icons The Cont act s menu contains all names/numbers in the personal phonebook. It is also possible to access a central phonebook from this menu. The Call[...]

24 Avaya 3720 DECT Telephone - Us er Guide 02/2009 Keys and Buttons Off-hook Key On-hook, and On/Off Key Navigation Key Sound Off Key Key Lock and Upper/Lower Case Key This key is used for connec ting calls. This key can be programmed in the PDM/AIWS, it is by defau lt set as Post-dial. This key is used for disconnecti ng ca lls and returning to ma[...]

Descriptions Avaya 3720 DECT Telephone - User Guide 02/2009 25 Sof t Keys Figure 4: Soft keys The three Sof t keys are located just beneath the disp lay and the functions of each So ft key is indicated by text in the display just above the keys. Alphanumeric Keys Note: Note: Depending on the selected me nu language, other characters ca n be availab[...]

26 Avaya 3720 DECT Telephone - Us er Guide 02/2009 In idle mode, and number input mode ● A short press on a key enter the dig its 0 - 9 and t he characters * and #. ● Enter a pause in number input mode by a long press on the # -key . A pa use is indicated by a P in the display . ● A long press on the * - key chan ges the tone sender on. T one[...]

Descriptions Avaya 3720 DECT Telephone - User Guide 02/2009 27 Leather Casing The leather casing is especially designed for t he telephon e. The casing comes with a swivel type belt clip and the telephone is fully operational while placed in the casing. Headset A headset is recommended if you frequently use the telephone and/ or want to have bot h [...]

28 Avaya 3720 DECT Telephone - Us er Guide 02/2009 Menu T ree Note: Note: In order to continuou sly improve the comprehensibility of menu terms, some of them in your telephone may dif fer from those used in the following menu trees. Calls Call list > 7891 01:30 7845 20-Oct-08 ... > ● Call ● More > T ime of call Edit number Save number [...]

Menu Tree Avaya 3720 DECT Telephone - User Guide 02/2009 29 Call time > T ota l time 03:47:06 Last call 00:00:07 Call services > Absence 1 > Deactivate Lunch Meeting Tr i p Va c a t i o n Out Absence 1 - Absence 4 Divert calls 1 > Internal External No reply When busy General purpose 1 Name 1 - General purpose 4 Name 1 1. Visible if defi[...]

30 Avaya 3720 DECT Telephone - Us er Guide 02/2009 Cont act s Call contact > Search <From contact list> Add contact > New > Name Work number Mobile number Other number Ring signal From call list Edit contact > Search <From contact list> >N a m e Work number Mobile number Other number Ring signal Delete conta ct > Searc[...]

Menu Tree Avaya 3720 DECT Telephone - User Guide 02/2009 31 Settings Sounds & Alerts > V olume Ring signals Vi brating alert Key sound Headset > Mic on boom Mic on cable Hearing protection <headset profile> Display > Contrast T ime & Date T ime format Date format Locks > Automatic key lock > On Off Phone lock > Auto [...]

32 Avaya 3720 DECT Telephone - Us er Guide 02/2009 In Call The In Call menu can be reached during an ongoing call by pressing the middle Sof t Key marked More . Switch off Redirect System > Change system Subscribe Unsubscribe Rename system Priority Device info > Software Hardware IPEI User ID Contact s 1 Microphone on/of f New call 1 > ●[...]

Menu Tree Avaya 3720 DECT Telephone - User Guide 02/2009 33 Call back 1 Call waiting 1 DTMF 1 General purpose 1 Name* - General purpose 10 Name* 1. Visible if defined in the Portable Device Manager (PDM) or Avaya In-Building Wireless Server (AIWS)[...]

34 Avaya 3720 DECT Telephone - Us er Guide 02/2009 Basic Operation Switch the T elephone On/Off The telephone is switched o ff: 1. Press and hold On-hook key . The telephone will vib rate when it is on and the display light s up. The telephone is in idle mode: 1. Press On-hook key long. A control question will be displayed. 2. Confirm with Soft key[...]

Basic Operation Avaya 3720 DECT Telephone - User Guide 02/2009 35 Note: Note: It is possible to call an emergency call and to answer/close an incoming call while keypad is locked. Lock/Unlock the T elephone The telephone can be prot ected for unauthorized use. If this fun ction is activated it locks automatically a short time af ter the last keystr[...]

36 Avaya 3720 DECT Telephone - Us er Guide 02/2009 Calling Incoming Call The flashing LED, accompanied by a ring signal and/ or a vibrating telephon e, give you notice of a call. Ring signal and vibrator can be disabled. The calling p arty’s telephone numb er and/or name is shown. The name will be shown if the calling party’ s telephone number [...]

Calling Avaya 3720 DECT Telephone - User Guide 02/2009 37 Outgoing Call Dial a Number (Pre-Dial) 1. Enter the number . 2. If needed, you can press the Soft key Clear to erase the last entered digit. By using the navigation key it is possible to step and add/delete a digit in the middle of a number . 3. Press Off-hook key to get the line. The number[...]

38 Avaya 3720 DECT Telephone - Us er Guide 02/2009 4. Select contact from list, or s earch name by entering characters. The best matching entry will be automatically selected. 5. Press Soft key Call or the Off-hook key to make the call. Dial a Name from th e Central Phonebook 1. Open the menu by pressing the Sof t key Menu . 2. Select Cont acts . 3[...]

Calling Avaya 3720 DECT Telephone - User Guide 02/2009 39 2. Select Microphone off . 3. Press Soft key Select . The indicate a silenced microphone. This means t hat the other part in an ongoing call cannot hear you. T urn the microphone back on: 1. Press Soft key More . 2. Select Microphone on . 3. Press Soft key Select . Note: Note: It also possib[...]

40 Avaya 3720 DECT Telephone - Us er Guide 02/2009 T ransfer a Call A new call is started during conversation, the first call is on hold. 1. Press Soft key More . 2. Select T r ansfer . 3. Press Soft key Select . This will connect the first call er with the person you want to t ransfer the call to. T ransfer to new Call 1. Press Soft key More durin[...]

Calling Avaya 3720 DECT Telephone - User Guide 02/2009 41 Call W aiting During a call. A second call appears and the a sh ort tone could be heard. 1. Press the Soft key More. 2. Select Call waiting . 3. Press Soft key Select . Y our are connected with the new caller . The other p art is put on hold. When the line is free it will automatically call [...]

42 Avaya 3720 DECT Telephone - Us er Guide 02/2009 V oice Mail Check the V oice Mail inbox This function is programmed in the PDM or AI WS where a tele phone number is connected to the voice mail, see Insta llation and Administration Manual, DECT R4 . It is then possible to dial the V oice Mail to check if there is a message. Y our telephone is in [...]

Menu Operatio n Avaya 3720 DECT Telephone - User Guide 02/2009 43 Menu Operation Figure 5: The main menu Calls 1. Enter the menu by pressing the Menu Sof t key . 2. Select Calls icon. 3. Press Soft key Select . Call List The 25 last received, dialled or miss ed calls are stored in a call list. 1. Select Call list 2. S tep with the to scroll in the [...]

44 Avaya 3720 DECT Telephone - Us er Guide 02/2009 Edit Number from Call li st before st arting a call 1. Select number from Call list. 2. Press Soft key More . 3. Select Edit . 4. Change the number and press Call . View the T ime of a Call 1. Select number from Call list. 2. Press Soft key More . 3. Select Time o f call . The time and date is disp[...]

Menu Operatio n Avaya 3720 DECT Telephone - User Guide 02/2009 45 Missed calls Note: Note: A call is defined by your telephone as missed if it is not accepted within a time period specified in PDM or AIWS. Accepti ng th e call later an entry in the missed call list is set, though. 1. Select Missed calls 2. S tep with the and to scroll in the list. [...]

46 Avaya 3720 DECT Telephone - Us er Guide 02/2009 Deactivate the Absence Setting 1. Enter Call service in t he menu 2. Select Deactivate . 3. Press Soft key Select . Divert Calls The user can divert calls to an other extension. 1. Select Divert calls . Divert Internal/External Calls 1. Select Internal/External . 2. Select Activate . 3. Enter numbe[...]

Menu Operatio n Avaya 3720 DECT Telephone - User Guide 02/2009 47 A company phon ebook can be downloade d via the PDM or AIWS. Contact s from the Comp any phonebook appears in the cont act list menu with a lock symbol next to the name/number , which means that it is not editable. The c ontact will only include work number . 1. Enter the menu by pre[...]

48 Avaya 3720 DECT Telephone - Us er Guide 02/2009 7. Press Soft key OK . 8. Press Soft key Save . Edit Cont act 1. Select Edit cont act . 2. Select contact, and press Edit twice. 3. Enter new name/number , and press OK . 4. Press Soft key Save . Delete Cont act 1. Select Delete cont act . 2. Select contact, and press Delete . 3. Press Soft key Ye [...]

Menu Operatio n Avaya 3720 DECT Telephone - User Guide 02/2009 49 View Last Search Result 1. Select Last result . Only the last result will be displayed. Settings 1. Enter the menu by pressing the Menu Sof t key . 2. Select Settings icon. 3. Press Soft key Select . Sound and Alert Adjust the Ringer V olume 1. Select Sound & Alert s . 2. Select [...]

50 Avaya 3720 DECT Telephone - Us er Guide 02/2009 Set the Key Sound This means that every time a key is pressed, the telephone gives a small sound. Y ou can choose between Silent , Click , or T one . 1. Select Sound & Alert s . 2. Select Key sound . 3. Select key sound. 4. Press Soft key Back . It is possible to listen to the key sound by pres[...]

Menu Operatio n Avaya 3720 DECT Telephone - User Guide 02/2009 51 ● 23:00 3. Press Select to save the setting. Set Date Format 1. Select Time & Date and press Select . 2. Select Date format , press Select . Select able date format: ● DD/MM/YYYY , e.g . 17/09/2008 (also called Europe) ● MM/DD/YYYY , e.g . 9/17/2008 (also called US) ● YYY[...]

52 Avaya 3720 DECT Telephone - Us er Guide 02/2009 Activate the Phone Lock The telephone can be prot ected for unauthorized use. If this fun ction is set to On it locks automatically a short time af ter the last keys troke and a PIN code has to be entered at power on. When it is set to On in charger it locks when switched of f or placed in a charge[...]

Menu Operatio n Avaya 3720 DECT Telephone - User Guide 02/2009 53 Answering The default setting for the tele phone is to use the Off-hook key when answerin g a call. The answering behaviour ca n be configured to answer the call automatically , i.e. without pressing a key , or/and in loudspeaking mode. It is also pos sible to set the answering behav[...]

54 Avaya 3720 DECT Telephone - Us er Guide 02/2009 1. Select Owner ID . 2. Enter identity . 3. Press Save to save the setting. In Charger Redirect Calls when placed in Charger Calls can be redirected to another extensio n when the cordless telephone is placed in a charger . Then it will not ring when receiving a ca ll. The fun ction is automaticall[...]

Menu Operatio n Avaya 3720 DECT Telephone - User Guide 02/2009 55 Note: Note: Automatic doesn’t work if you r system list comprise s IP-DECT and Integral DECT systems. Subscribe System The cordless telephone can subscribe up to eight dif ferent systems. T o subscribe a new system the “Park:” (Port able Access Right Key) and “Ac:” (Authent[...]

56 Avaya 3720 DECT Telephone - Us er Guide 02/2009 3. Enter new name. 4. Select Save . Priority The default order of priority is the order of entered subscriptions. This mean s that the first subscribed system has the highest p riority . This list can be edited by the user . It is possible to set the systems in priority by moving them up or down in[...]

Advanced Functions Avaya 3720 DECT Telephone - User Guide 02/2009 57 Advanced Functions Admin menu The telephone has a hid den menu for system administrators. See also Inst allation and Administration Manual, DECT R4 . The Admin menu cont ains: ● Software and hard ware information, IPEI/IPDI and user ID ● DECT information ● Centralized Manage[...]

58 Avaya 3720 DECT Telephone - Us er Guide 02/2009 System Handling Sof tware Upgrade Software and p arameters in the cordless telephone 3720 can be upgraded by u sing the Portable Device Manager (PDM) or the Avaya In-Building Wireless Server (AIWS). See Installation and Administration Manual, DECT R4. T o view the telephone’ s software version, e[...]

Troubleshooting Avaya 3720 DECT Telephone - User Guide 02/2009 59 T roubleshooting This section cont ains information o n how to so lve common operational pr oblems, and warnings you may receive. Go through the following list s if you encounter any problems. If this checklist does not solve the problem, conta ct your system administrator . If other[...]

60 Avaya 3720 DECT Telephone - Us er Guide 02/2009 SERVICE NEEDED Parameters corrupt The telephone is defective. Select reset option on t he middle soft key if a vailable or if no reset option is available or fault does not resolve the telephone needs rep air . Note: Display message only shown in English. Enter PIN code telephone lock is activated [...]

Operation Notice Avaya 3720 DECT Telephone - User Guide 02/2009 61 Operation Notice Accessibility and V oice Quality The base network is not always availab le. If you do not get in cont act wit h your system, cont act your system administrator . For best voice quality , avoid positioning near computer , radio or similar equipment. Operating Ar ea Y[...]

62 Avaya 3720 DECT Telephone - Us er Guide 02/2009 Maintenance Charge the Battery Place the telephone in th e d esktop charg er or in the rack ch arger . The battery is be ing ch arged when the LED on the telephone is steady orange. W hen the batte ry is fully charged the L ED will be green. An animated battery icon is also shown in the display ind[...]

Maintenance Avaya 3720 DECT Telephone - User Guide 02/2009 63 Att ach the Hinge-type Clip Attach the hinge clip as describe d in the illustration below . Figure 7: Click-on the clip Att ach the Swivel-type Clip Attach the swive l clip as described in the illustration below . Figure 8: Click-on the clip[...]

64 Avaya 3720 DECT Telephone - Us er Guide 02/2009[...]

A vaya 3720 DECT T elephone Quick Reference Guide[...]

Avaya 3720 DECT Telephone - Qui ck Reference Guide Displa y Icons Signal strength Battery s tatus Microphone off Loudspeaker on Loudspeaker of f Sound off Ring volume set to silent Headset connected Missed call Incomming call Outgoing call System connection Key lock Phone lock Display Soft keys Off-hook key Navigation key Key lock and Upper/lower S[...]

Avaya 3720 DECT Telephone - Qui ck Reference Guide The cordless telephone is designed to be used in of fice environment. It is intended for telephony and has high quality voice. * System dependent Note: Y our unit may have more functions than descr ibed here; see User Guide, A vaya 3720 DECT T elephone. Switch the telephone on/off Press and hold th[...]

Avaya 3720 DECT Telephone - Qui ck Reference Guide name/number/last resul t and press Search . Press Off- hook key . Answer/End a call When the ring signal sounds, press the Off-hook key to answer. T o end the call, press the On-hook key . The total call time is shown in the display . T urn loudspeaking function on/off During a call, press the left[...]

Avaya 3720 DECT Telephone - Qui ck Reference Guide While in a deskt op charger the tele phone is fully operational. The telephone does not vi brate in charger . Note: Charging below 5°C will harm the battery and shorten the lifetime. Check voice mail The telephone number connected t o the V oice Mail function is programmed in the PDM/AIWS. It is t[...]

Avaya 3720 DECT Telephone - Qui ck Reference Guide Use the local phonebook T o find and call a name: Enter Cont acts , step to Call contact and press Select . Enter the firs t letter in the nam e or the whole name (will be displayed in Search field while entering text ), or step in the contact list. Select t he name and press Call . T o edit the co[...]

Avaya 3720 DECT Telephone - Qui ck Reference Guide T urn the automatic keyp ad lock on/off Enter Settings , and step to Locks . Select Automatic key lock off/on , select On/Off , and press Back . A locked keypa d is indicated by the Key lock icon. T o unlock, press the * -key , and then S oft key Yes . The following accessories for the A vaya 3720 [...]

Avaya 3720 DECT Telephone - User Guide 02/2009 72 Index A Accessories . . . . . . . . . . . . . . . . . . . . . 15 , 26 Admin menu . . . . . . . . . . . . . . . . . . . . . . . . 57 Alphanumeric Keys . . . . . . . . . . . . . . . . . . . 25 Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 B Battery . . . . . . . . . . . . . . . . . [...]

73 Avaya 3720 DECT Telephone - Us er Guide 02/2009 telephone . . . . . . . . . . . . . . . . . . . . . . . 35 Loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . 18 Loudspeaking . . . . . . . . . . . . . . . . . . . . 22 , 36 M Menu tabs . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Menu Tree . . . . . . . . . . . . . . . . . . . .[...]