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Avaya 40DHB0002USCW manual

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Table of contents for the manual

  • Page 1

    IP Office 3.0 Intuity Emulation Mode Mailbox Users Guide 40DHB0002USCW Issue 8d (2nd March 2005)[...]

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    Intuity Emulation Mode Mailbox Users Guide Page iii IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) T able of Content s Accessing Your Mail box......................................................................................................... ... 5 Logging In ..............................................................................[...]

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    Intuity Emulation Mode Mailbox Users Guide Page 5 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Accessing Y our Mailbox Logging In The log in method will vary according to whether it is the first time the mailbox has been accessed or not. We have detailed dialing the default IP Office short code *17 to start voicemail access. This is the de[...]

  • Page 6

    Intuity Mailbox User Intuity Emulation Mode Mailbox Users Guide Page 6 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) First Time Login The first time you call your mailbox you will be prompted to record your name and change the mailbox password. The name you record will be used in va rious system announcements and in the voicemail system&apo[...]

  • Page 7

    Accessing Your Mailbox Intuity Emulation Mode Mailbox Users Guide Page 7 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Avaya DS Phones On phones in these series with a Menu key, you can use the following method to access your mailbox. Other Avaya phones may have a dedicated MESSAGES key for starting mailbox access. 1. Press Menu twice. 2. P[...]

  • Page 8

    Intuity Mailbox User Intuity Emulation Mode Mailbox Users Guide Page 8 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) IP Office Intuity Flowchart Users can access the following controls when collecting mail. Those shown in gray are not supported by IP Office Intuity emulation. The absence of any other features does not imply that they are su[...]

  • Page 9

    Intuity Emulation Mode Mailbox Users Guide Page 9 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Collecting, Sending and Leaving Messages Logging In The log in method will vary according to whether it is the first time the mailbox has been accessed or not. We have detailed dialing the default IP Office short code *17 to start voicemail acces[...]

  • Page 10

    Intuity Mailbox User Intuity Emulation Mode Mailbox Users Guide Page 10 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Collecting Your Messages Your mailbox keeps messages until they are deleted eit her by yourself or automatically after a pre-set time period. By default messages are deleted 720 hour s (30 days) after being played but your s[...]

  • Page 11

    Collecting and Sending Messages Intuity Emulation Mode Mailbox Users Guide Page 11 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Scanning Your Messages Scanning allows you to hear your messages and/or message headers without having to take any further action. The message headers detail when the message was received, who from if known and it[...]

  • Page 12

    Intuity Mailbox User Intuity Emulation Mode Mailbox Users Guide Page 12 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Replying to a Messages You can send a reply message to an other mailbox user. To send a reply message: 1. When listening to the message, press 1 . 2. To select reply press 1 again. 3. Select the type of reply: • To reply w[...]

  • Page 13

    Collecting and Sending Messages Intuity Emulation Mode Mailbox Users Guide Page 13 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Forwarding a Message You can select to forward a message to another mailbox or to several mailboxes. Only messages marked as Private by the sender cannot be forwarded. To forward the message to other mailboxes: 1.[...]

  • Page 14

    Intuity Mailbox User Intuity Emulation Mode Mailbox Users Guide Page 14 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Recording Messages You can send messages to a mailbox by doing the following. 1. Log into your mailbox. 2. Press 1 3. After the tone, start recording your message. 4. Press # to end the recording or press 1 stop to edit the [...]

  • Page 15

    Collecting and Sending Messages Intuity Emulation Mode Mailbox Users Guide Page 15 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Sending a New Message The forward and reply menu can also be used to send a new message to another mailbox or mailboxes. To forward the message to other mailboxes: 1. When listening to your messages, press 1 . 2. [...]

  • Page 16

    Intuity Mailbox User Intuity Emulation Mode Mailbox Users Guide Page 16 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Leaving a Message When listening to a mailbox greeting, callers can skip the greeting by pressing 1 . They will then hear the tone after which they should record their message. After leaving a message, callers can press # ra[...]

  • Page 17

    Intuity Emulation Mode Mailbox Users Guide Page 17 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Mailbox Options Changing Your Password You can use a password to restrict access to your mailbox. To change your voicemail password: 1. Log into your mailbox. 2. Press 5 to access your personal options. 3. Press 4 to change your password. 4. Ent[...]

  • Page 18

    Intuity Mailbox User Intuity Emulation Mode Mailbox Users Guide Page 18 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Setting a Fax Number If your system administrator has se t a system fax number, any fax calls to your mailbox will be diverted to that number. You can override this and set you own destination number for the printing of fax [...]

  • Page 19

    Mailbox Options Intuity Emulation Mode Mailbox Users Guide Page 19 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Close Your Mailbox You can prevent further callers from leav ing messages. Instead callers hear your name and "Sorry, the mailbox you have reached is not accepting messages at this tim e. Please disconnect" . This funct[...]

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    Intuity Emulation Mode Mailbox Users Guide Page 21 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Greetings Administer Personal Greetings By default, callers directed to you ma ilbox receive the system greeting ( "Your call is being answered by IP Office, <name> is not available, to leave a message wait for the tone, ..." ). [...]

  • Page 22

    Intuity Mailbox User Intuity Emulation Mode Mailbox Users Guide Page 22 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Create a Personal Greeting You can create nine personal greetings. 1. Login to your mailbox. 2. Press 3 to select personal greetings. 3. Press 1 to create, modify or delete a greeting. 4. Enter the greeting number, 1 to 9 , [...]

  • Page 23

    Greetings Intuity Emulation Mode Mailbox Users Guide Page 23 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Call Types You can select to have a different greeting given to different types of call. The first stage of this is to select which call types you want differentiated by using the process below. You can then select which greeting to us[...]

  • Page 24

    Intuity Mailbox User Intuity Emulation Mode Mailbox Users Guide Page 24 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Activate a Greeting Once you have recorded some personal greetings and selected the call types for which you want greetings, you can assign your greetings to those call types. Note: When several call types have been selected[...]

  • Page 25

    Greetings Intuity Emulation Mode Mailbox Users Guide Page 25 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Scanning Greetings This function takes you through your current personal greetings, telling which are active and for what call types and allowing you to listen to the greeting if required. 1. Login to your mailbox. 2. Press 3 to select[...]

  • Page 26

    Intuity Mailbox User Intuity Emulation Mode Mailbox Users Guide Page 26 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Listen to a Greeting The listen option allows you to check and if necessary change each of your existing personal greetings. 1. Login to your mailbox. 2. Press 3 to select personal greetings. 3. Press 2 to listen to a delete[...]

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    Intuity Emulation Mode Mailbox Users Guide Page 27 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Mailing List s Mailing Lists Mailing lists (also known as 'personal distribution lists') allow you to store sets of mailbox numbers. Then when addressing a message, for example when forwarding a message, you can press *5 to select a ma[...]

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    Intuity Mailbox User Intuity Emulation Mode Mailbox Users Guide Page 28 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Creating a Mailing List You can create 20 mailing lists for your mailbox, each containing up to 360 mailbox numbers. 1. Log into you mailbox. 2. Press 5 to select personal options. 3. Press 1 to select mailing lists. 4. Pres[...]

  • Page 29

    Mailing Lists Intuity Emulation Mode Mailbox Users Guide Page 29 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Scanning Your Mailing Lists Scanning will tell you what mailing lists you mailbox has and how many mem bers (mailbox numbers) each contains. During the scan you can delete a list. You can also select to listen to a list of its memb[...]

  • Page 30

    Intuity Mailbox User Intuity Emulation Mode Mailbox Users Guide Page 30 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Reviewing Mailbox Lists This feature allows you to review the members in any mailboxes public mailing lists and all you own, whether private or public. With your own lists y ou can also modify the list status and members. 1.[...]

  • Page 31

    Intuity Emulation Mode Mailbox Users Guide Page 31 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Index A Accept 6, 19 Accept Call Answer 19 Accessing Personal Greetings 21 Accessing 21 Activate Greeting 24 Activate 24 Address Before Record 18 Administer Personal Greetings 21 Alternate Login Methods 5, 9 And/or 11 Authors Note 8 Avaya types [...]

  • Page 32

    Intuity Mailbox User Intuity Emulation Mode Mailbox Users Guide Page 32 IP Office 3.0 40DHB0002USCW Issue 8d (2nd March 2005) Performance figures and data quoted in this docum ent are typical, and must be specifically confirmed in writing by Avaya before they becom e applicable to any particular order or contract. The company reserves the right to [...]