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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Avaya 4601, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Avaya 4601 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Avaya 4601. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Avaya 4601 should contain:
- informations concerning technical data of Avaya 4601
- name of the manufacturer and a year of construction of the Avaya 4601 item
- rules of operation, control and maintenance of the Avaya 4601 item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Avaya 4601 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Avaya 4601, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Avaya service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Avaya 4601.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Avaya 4601 item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
IP Office 3.2 4601 and 5601 User Guide [15-601078] Issue [3] (1 June 2006)[...]
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Page 2
© 2006 Avaya Inc. All Rights Reserved. Notice W hile reasonable efforts were made to ensure that the inform ation in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. Documentation Di[...]
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Page 3
4601 and 5601 Us er Guide Page iii IP Office 3.2 [15-601078] Issue [3] (1 June 2006 ) T able Of Content s The Telephone............................................................................................................................ 1 Abou t thi s Gu ide ....................................................................................[...]
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Page 4
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Page 5
4601 and 5601 Us er Guide Page 1 IP Office 3.2 [15-601078] Issue [3] (1 June 2006 ) The T elephone A bout this Guide This guide describes how to use all the features on your Avay a IP Office 46 01/5601 phone. For basic phone se ttings and functional ity, re fer to the releva nt Quick Refe rence Guide for y our IP Office phone. Further information a[...]
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Page 6
4601 and 5601 User Guide 4601 and 5601 Us er Guide Page 2 IP Office 3.2 [15-601078] Issue [3] (1 June 2006 ) 1. Message Lamp : This lamp is used as follow s; On (Continuous): There are new messa ges in your voice mail mailbox, or in another mailbox for which you hav e been configured to recei ve "M essage W aiting Indication ". 2. Call A [...]
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Page 7
4601 and 5601 Us er Guide Page 3 IP Office 3.2 [15-601078] Issue [3] (1 June 2006 ) Call Handling A nsw ering a Call W he n a call arriv es at your phone , you hear a rin ging tone and the LED nex t to the call appearanc e button flashes. I f your phone rin gs for any longer t han a specified period (15 seconds in default) , any re- direction featu[...]
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Page 8
4601 and 5601 User Guide 4601 and 5601 Us er Guide Page 4 IP Office 3.2 [15-601078] Issue [3] (1 June 2006 ) Conference The Conference feature allow s you to conference other parties (incl uding y ourself) into a call. Note The number of pa rties allow ed in a conference is controlled by y our phone system . To add another pa rty to a call: 1. [...]
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Page 9
Call Handl ing 4601 and 5601 Us er Guide Page 5 IP Office 3.2 [15-601078] Issue [3] (1 June 2006 ) Making a Call You can make cal ls from the phone usin g one of t wo methods. To make a call manua lly : Lift the handset and when yo u hear dial tone, key the required numb er. or Select a free call appearance button (LED out) a nd key the req[...]
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Page 10
4601 and 5601 User Guide 4601 and 5601 Us er Guide Page 6 IP Office 3.2 [15-601078] Issue [3] (1 June 2006 ) Transfer The Transfer feature allow s you to transfer a call from your telephone to another extension or outsid e number. To transfer the current call to another extensi on: 1. W hile on a call , press Transfer . 2. W he n you hear a dial to[...]
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Page 11
4601 and 5601 Us er Guide Page 7 IP Office 3.2 [15-601078] Issue [3] (1 June 2006 ) System Features Introduction As well as specific features, you can access a number of system featu res by dia lling short codes. These instructions are for the syste m's default con figuration. They assu me that yo u are using the d efault feature codes (see De[...]
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Page 12
4601 and 5601 User Guide 4601 and 5601 Us er Guide Page 8 IP Office 3.2 [15-601078] Issue [3] (1 June 2006 ) Call Forwarding Your calls can be forwarded to another extension or an external number wh en: You are away from your desk (on no a nswer). or Your extension is bu sy (on all Call Appearance keys). or You are away from the office [...]
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Page 13
System Features 4601 and 5601 Us er Guide Page 9 IP Office 3.2 [15-601078] Issue [3] (1 June 2006 ) Do Not Disturb You may choose to receiv e no calls at all or only those from particul ar callers on y our exceptions list: To switch Do Not Disturb on (w ith or without exce ptions), dial * 08 . To swi tch it off, dial *09. To add a number to[...]
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Page 14
4601 and 5601 User Guide 4601 and 5601 Us er Guide Page 10 IP Office 3.2 [15-601078] Issue [3] (1 June 2006 ) Voicemail You can enable voi cemail to allow callers to leav e messages wh en you are out o f the office, aw ay from your desk or enga ged on anothe r phone call. Voic email message s can be retriev ed internally or externally via any phone[...]
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Page 15
System Features 4601 and 5601 Us er Guide Page 11 IP Office 3.2 [15-601078] Issue [3] (1 June 2006 ) Default Feature Codes The follow ing are the normal de fault feature codes av ailabl e to all users. Your syste m administrator may add additional codes for other features and for sp eed dials. The N where show n, should be replace d by the ap propr[...]
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Page 16
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Page 17
4601 and 5601 Us er Guide Page 13 IP Office 3.2 [15-601078] Issue [3] (1 June 2006 ) Index A about this guide........................................................ .. 1 B buttons .............................. .............................. ........... 1 C call answering .........................................................3, 7 clearing .....[...]
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Page 18
4601 and 5601 User Guide 4601 and 5601 Us er Guide Page 14 IP Office 3.2 [15-601078] Issue [3] (1 June 2006 ) Performance figures and data quoted in this docu ment are typical , and must be speci fically con firmed in writing by Av aya before they become applicable to any particular orde r or contract. The company reserves the righ t to make altera[...]