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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Avaya AWH-55, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Avaya AWH-55 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Avaya AWH-55. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Avaya AWH-55 should contain:
- informations concerning technical data of Avaya AWH-55
- name of the manufacturer and a year of construction of the Avaya AWH-55 item
- rules of operation, control and maintenance of the Avaya AWH-55 item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Avaya AWH-55 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Avaya AWH-55, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Avaya service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Avaya AWH-55.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Avaya AWH-55 item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
A WH54/ A WH55 W IRELESS O FFICE H EADSET S YSTEM USER GUIDE[...]
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Page 2
3 2 IMPORT ANT SAFETY INFORMA TION GENERAL When using your telephone equipment these basic safety precautions and war nings should be followed to reduce the risk of fire, electric shock, and injur y to persons. • Read and follow all instructions and warnings and instr uctions prior to using the product. The symbol identifies and alerts the user t[...]
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Page 3
5 4 COMPONENTS OF BASE B ase & Charging Unit F ront View Back View Speak V olume Fine T une 13 Listen V olume Master 11 T elephone Configuration Dial P ower Indicator (Red) T alk Indicator (Green) Charge Indicator (Amber) Charge Cradle IntelliStand Switch 10 1 3 2 4 9 Underside View Speak V olume Master Handset Jack 8 Acce s so ry Jack 6 AC P o[...]
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Page 4
7 6 1 24 28 28 26 5 7 24 25 25 4 A WH55 SETUP 1 with A V A Y A 2420, 4610SW , 4620, 4620SW , 4621SW , 4622SW , 4625SW , 4630SW 5420, 5610 and 5620 T elephones 1 24 27 25 7 24 27 4 A WH55 SETUP 2 with A V A Y A 2410, 5410, 6416 D+M and 6424 D+M T elephones {see pages 4 and 5 for callout of components} configuration dial set to 3 configuration dial s[...]
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Page 5
9 1 9 CHARGE Y OUR HEADSET 1 5cm 45cm 30cm POSITIONING Dock the headset into the charge cradle (1). The amber charge indicator (9) will flash during charge. If charge indicator does not go on, reposition headset in the cradle. The charge indicator will go steady after headset is fully char ged and ready for use (appr oximately 3 hours). 8 P L A N T[...]
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Page 6
11 10 MAKE A TEST C ALL T o place a test call press the talk button on the headset. Important: If your telephone has a receive volume control ensur e it is set no higher than mid-range – too high a setting could cause audio problems. COMP A TIBILITY WITH YOUR TELEPHONE It is ver y important that the configuration dial (4) is positioned cor rectly[...]
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Page 7
13 12 T o mute a call, press the mute button once (three beeps will sound). T o take the call off mute, press the button again. MUTE BUTTON SPEAK VOL UME A: A djust the Speak V olume (how you sound to others) until the level is comfortable for your co-worker . B: If you cannot find a comfortable Speak level, tr y different settings on the Speak V o[...]
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Page 8
15 14 PL A CE A C ALL USING Y OUR HEADSET T o place a call using the headset, the system must be in headset mode and dial in the nor mal way . Y ou will then be able to talk through your headset. When the call is complete, retur n the A WH54/A WH55 to the handset mode. RECEIVE A C ALL USING Y OUR HEADSET When your telephone rings, take your A WH54/[...]
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Page 9
17 16 Recharge the Headset T o rechar ge the headset, place it into the charge cradle in the base unit. During charging, the char ge indicator on the base unit will flash amber . When the headset is fully charged, the charge indicator on the base unit will stop flashing and remain illuminated. A completely depleted headset requir es a minimum charg[...]
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Page 10
19 18 SYMPTOM SUGGESTION Receive sounds distorted. • Move the A WH54/A WH55 base unit further away from telephone or computer . • If your telephone has a r eceive vol ume control, lower your telephone volum e until the distortion disappears. • Lower the listen volume (15) contr ol on the headset. If the distortion persists, lower the listen v[...]
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Page 11
21 20 SUBSCRIPTION The headset and base unit are supplied subscribed to each other . However , if you wish to use a replacement headset with the base unit, then the units must be re-subscribed as follows: 1. Return the headset to the headset charge cradle. 2. P ress and hold both the talk volume fine tune buttons on the base unit for a minimum of 5[...]
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Page 12
23 22 DESCRIPTION T elephone Handset Lifter On-line Indicator Batter y Batter y Door AC Adapter 24/46 Hookswitch Control Cor d Ring Detector Short Cord A WH54/A WH55 Headset P L A N T R O N I C S MAINTENANCE 1. Unplug the unit from the telephone and the AC adapter from the power sour ce befor e cleaning. 2. Clean the equipment with a damp (not wet)[...]
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Page 13
25 24 FCC REQUIREMENTS FCC Requirements—P art 15 This device complies with P art 15 of the FCC Rules. Operation is subject to the following two conditions: 1.This device may not cause harmful inter ference, and 2.This device must accept any inter ference r eceived, including inter fer ence that may cause undesired operation. This equipment has be[...]
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Page 14
27 26 Accessing the Avaya Unified Communication Center (UCC) from the A WH54/A WH55 1. Connect the A WH54/A WH55 to the Avaya telephone. Follow the instr uctions in this user ’s guide. 2. Ask your switch administrator to configur e your telephone for ringdown to the UCC in your telephone first call appearance.* * Notes for switch administrators o[...]
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Page 15
www .avaya.com © 2005 Plantronics, Inc. All rights reser ved. IntelliStand is a registered trademark of Plantronics, Inc. US patents 5,210,791; 6,735,453; D492,667 and D496,029; EM 69109; Patents P ending P rinted in China 63915-03 (5-05)[...]