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Avaya C620 manual

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Table of contents for the manual

  • Page 1

    JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 1 of 16 PlantronicsC62 0 Avaya Solution & Interoper ability Test Lab Application Notes for Plantronics Blackwire C620 Headsets with Avaya IP Softphone, Avaya IP Agent and Avaya one- X® Communicator - Issue 1.1 Abs[...]

  • Page 2

    JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 2 of 16 PlantronicsC62 0 1. Introduction These Application Notes describe the configuration steps required for Plantronics B lackwire C620 Headsets with Avay a I P Softphone, Ava ya IP Agent, Ava ya one-X® Communicato[...]

  • Page 3

    JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 3 of 16 PlantronicsC62 0 2. Reference Configurati on Figure 1 illustrates the test config uration used to verif y the Plantronics solution. The configuration comprised of an Avay a S8510 Server running Avaya Aura™ Co[...]

  • Page 4

    JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 4 of 16 PlantronicsC62 0 3. Equipment and Sof t w are V alidated The following equipment and software were used for the sample c onfiguration provided: Equipment Software Avaya S8510 Server Avaya Aura™ Communication [...]

  • Page 5

    JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 5 of 16 PlantronicsC62 0 4.1. Configure Station for Av aya IP Softpho ne or Avay a one - X Communicato r Use the add station n command; where n is an available extension in the dial-plan. To create a station to be used[...]

  • Page 6

    JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 6 of 16 PlantronicsC62 0 4.2. Configure Station for Av a y a IP Agent Use the add station n command; where n is an available extension in the dial-plan to create a new station to be used by Avaya IP Agent. Configure th[...]

  • Page 7

    JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 7 of 16 PlantronicsC62 0 4.3. Configure IP Cod ec Set The following screen shows the codec set configuration that was used during the te st. To configure the codec set, use the change ip-codec-set n command, where n is[...]

  • Page 8

    JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 8 of 16 PlantronicsC62 0 Plantronics Blackwire C620 Headset is automatically detected in Microsoft Windows as Plantronics C620 . Select this device as the Primary Playback Device and Recording Device as shown below. Se[...]

  • Page 9

    JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 9 of 16 PlantronicsC62 0 6. Configure A va ya IP A gent After logging into Avaya I P Agent, select Audio  Tuning Wizard from the menu as shown below. Plantronics Blackwire C620 Headset is automatically detected in M[...]

  • Page 10

    JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 10 of 16 PlantronicsC62 0 Select Headset or Handset . Click Next and follow the remaining procedures to tune the a udio.[...]

  • Page 11

    JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 11 of 16 PlantronicsC62 0 7. Configure A va ya one-X Com municator After logging into Avaya one-X Communicator, select  Settings  Ge neral Settings from the menu as shown below. Select Audio from the left panel a[...]

  • Page 12

    JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 12 of 16 PlantronicsC62 0 Plantronics Blackwire C620 Headset is automatically detected in Microsoft Windows as Plantronics C620 . Select this device as the Playback Device and Recording Device as shown below. Click Nex[...]

  • Page 13

    JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 13 of 16 PlantronicsC62 0 8.1. Install Plantronics Unified Ru ntime Eng ine The Plantronics Unified Runtime Engine enables the Plantronics Blackwire C620 Headset to answer and end calls using the call control button on[...]

  • Page 14

    JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 14 of 16 PlantronicsC62 0 10. V erification S tep s From the Windows Control Panel, open Sounds and Audio Devices and click the Audio tab. Verify that the device Plantronics C620 is listed in both the Sound playback an[...]

  • Page 15

    JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 15 of 16 PlantronicsC62 0 12. Additional Refe rences This section references the Avaya and Plantronics documentation that are releva nt to these Application Notes. The following Avaya product documentation can be found[...]

  • Page 16

    JC; Reviewed: SPOC 9/ 14 /2010 Solution & Interoper ability Test Lab Application Note s ©2010 Avaya Inc. All Ri ghts Reserved. 16 of 16 PlantronicsC62 0 © 2010 Avaya Inc. All Rights Reserved. Avaya and the Avaya Logo are trademarks of Avay a Inc. All trademarks identified by ® and ™ are registered trademarks or trade marks, respectively, o[...]