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Avaya IP OFFICE 2420 manual

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Table of contents for the manual

  • Page 1

    IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004)[...]

  • Page 2

    Page ii - Contents Page ii - Contents IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) The 2420 Telephone ............................................................................. 6 Overview of the 2420 ........................................................................................................... .[...]

  • Page 3

    Contents - Page iii IP Office 2420 + EU24 User’s Guide Contents - Page iii 40DHB0002UKEG – Issue 4 (9th February 2004) Display Mode ................................................................................................................... .......... 24 Function Key Progra mming...........................................................[...]

  • Page 4

    Page iv - Contents Page iv - Contents IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) IDial - Dial Intercom .......................................................................................................... ........................... 44 Inclu - Dial Inclusion ..............................................[...]

  • Page 5

    Contents - Page v IP Office 2420 + EU24 User’s Guide Contents - Page v 40DHB0002UKEG – Issue 4 (9th February 2004) Selecting a Call Appearance/Feature Button..................................................................................... 61 Understanding Call Appearance/Feature Button Status Icons ..........................................[...]

  • Page 6

    Page 6 - Overview of the 2420 The 2420 Telephone Page 6 - Overview of the 2420 IP Office 2420 + EU24 User’s Guide Overview of the 2420 40DHB0002UKEG – Issue 4 (9th February 2004) The 2420 T elephone Overview of the 2420 This guide covers the use of the Avaya 2420 telephone, running in Key and Lamp mode, on Avaya IP Office telephone systems oper[...]

  • Page 7

    Call Appearance Keys The 2420 Telephone - Page 7 IP Office 2420 + EU24 User’s Guide The 2420 Telephone - Page 7 40DHB0002UKEG – Issue 4 (9th February 2004) Call Appearance Keys 10. Speaker: Access the speakerphone. The light associated with this button turns on when the speakerphone is active. 11. Exit: Returns you to the main call handling scr[...]

  • Page 8

    Page 8 - Call Appearance Keys The 2420 Telephone Page 8 - The 2420 Telephone IP Office 2420 + EU24 User’s Guide Call Appearance Keys 40DHB0002UKEG – Issue 4 (9th February 2004) System Features System Features can only be set against soft Function Keys by your System Administrator. However, your System Administrator may allocate you two ‘self [...]

  • Page 9

    Answer a Call Basic Call Handling Features - Page 9 IP Office 2420 + EU24 User’s Guide Basic Call Handling Features - Page 9 40DHB0002UKEG – Issue 4 (9th February 2004) Answer a Call Basic Call Handling Features Answer a Call When a call arrives at your 2420 telephone, you hear a ringing tone and a blinking bell icon appears on the associated c[...]

  • Page 10

    Page 10 - Headset Working Basic Call Handling Features Page 10 - Basic Call Handling Features IP Office 2420 + EU24 User’s Guide Headset Working 40DHB0002UKEG – Issue 4 (9th February 2004) Headset Working When a headset is to be used on your 2420, it must be plugged in to the headset socket on the base of your 2420 telephone. To activate the he[...]

  • Page 11

    Speed Dial Basic Call Handling Features - Page 11 IP Office 2420 + EU24 User’s Guide Basic Call Handling Features - Page 11 40DHB0002UKEG – Issue 4 (9th February 2004) Speed Dial Speed Dial The Speed Dial feature allows you to have the 2420 telephone automatically dial calls to telephone numbers stored in your personal directory (maximum of 104[...]

  • Page 12

    Page 12 - Transfer Basic Call Handling Features Page 12 - Basic Call Handling Features IP Office 2420 + EU24 User’s Guide Transfer 40DHB0002UKEG – Issue 4 (9th February 2004) Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number. To transfer the current call to another extension 1[...]

  • Page 13

    Overview of Speed Dials Speed Dials - Page 13 IP Office 2420 + EU24 User’s Guide Speed Dials - Page 13 40DHB0002UKEG – Issue 4 (9th February 2004) Overview of Speed Dials S peed Dials Overview of Speed Dials The 2420 can store up to 104 personal speed dials. The list of these speed dials is accessed by pressing SpDial . If SpDial is not shown, [...]

  • Page 14

    Page 14 - Using Speed Dials Speed Dials Page 14 - Speed Dials IP Office 2420 + EU24 User’s Guide Using Speed Dials 40DHB0002UKEG – Issue 4 (9th February 2004) Using Speed Dials Dialing a Speed Dial Number You can use the speed dial directory to make a call with the handset on hook or off hook. 1. Press SpDial . If SpDial is not shown, press to [...]

  • Page 15

    Using Speed Dials Speed Dials - Page 15 IP Office 2420 + EU24 User’s Guide Speed Dials - Page 15 40DHB0002UKEG – Issue 4 (9th February 2004) Using Speed Dials Adding a New Speed Dial 1. Press SpDial . If SpDial is not shown, press to exit the current screen. • Press Add . If a message stating that the speed dial list is full appears, you must[...]

  • Page 16

    Page 16 - Overview of the Call Log Using the Call Log Page 16 - Using the Call Log IP Office 2420 + EU24 User’s Guide Overview of the Call Log 40DHB0002UKEG – Issue 4 (9th February 2004) Using the Call Log Overview of the Call Log The 2420 maintains a call log, accessed by pressing Log . This log can store up to 100 entries. These can be a mixt[...]

  • Page 17

    Using the Call Log Using the Call Log - Page 17 IP Office 2420 + EU24 User’s Guide Using the Call Log - Page 17 40DHB0002UKEG – Issue 4 (9th February 2004) Using the Call Log Using the Call Log You can make calls directly from the call log. Whilst in the call log you can still make a call by going off-hook, pressing Speaker and dialing a new ca[...]

  • Page 18

    Page 18 - Using the Call Log Using the Call Log Page 18 - Using the Call Log IP Office 2420 + EU24 User’s Guide Using the Call Log 40DHB0002UKEG – Issue 4 (9th February 2004) Deleting a Call Log Entry 1. Press Log . If Log is not shown, press any Soft Key . 2. At default, Missed calls are displayed first. You can select from InAns or Outgo . Al[...]

  • Page 19

    Overview of 2420 Options Changing the 2420 Options - Page 19 IP Office 2420 + EU24 User’s Guide Changing the 2420 Options - Page 19 40DHB0002UKEG – Issue 4 (9th February 2004) Overview of 2420 Options Changing the 2420 Options Overview of 2420 Options The options menus are accessed by pressing Option . These menus allow you to adjust a number o[...]

  • Page 20

    Page 20 - Selecting Personalized Options Changing the 2420 Options Page 20 - Changing the 2420 Options IP Office 2420 + EU24 User’s Guide Selecting Personalized Options 40DHB0002UKEG – Issue 4 (9th February 2004) Selecting Personalized Options Ring Options The Ring Options menus allows you to: • Choose a personalized ringing pattern for your [...]

  • Page 21

    Selecting Personalized Options Changing the 2420 Options - Page 21 IP Office 2420 + EU24 User’s Guide Changing the 2420 Options - Page 21 40DHB0002UKEG – Issue 4 (9th February 2004) Selecting Personalized Options Call Log Setup Through the Option menu you can specify which types of calls should be included in the 2420's call log. See Setti[...]

  • Page 22

    Page 22 - Selecting Personalized Options Changing the 2420 Options Page 22 - Changing the 2420 Options IP Office 2420 + EU24 User’s Guide Selecting Personalized Options 40DHB0002UKEG – Issue 4 (9th February 2004) Language When the 2420 telephone is first installed, it is set to display screen text in English. You can select the language that yo[...]

  • Page 23

    Overview of the Function Keys Function Keys - Page 23 IP Office 2420 + EU24 User’s Guide Function Keys - Page 23 40DHB0002UKEG – Issue 4 (9th February 2004) Overview of the Function Keys Function Keys Overview of the Function Keys Both the , Function Keys and Soft Keys can be used to access a range of system features. The display adjacent to th[...]

  • Page 24

    Page 24 - Display Mode Function Keys Page 24 - Function Keys IP Office 2420 + EU24 User’s Guide Display Mode 40DHB0002UKEG – Issue 4 (9th February 2004) Display Mode The 2420 telephone has two display modes. These control the order in which features are assigned to the display keys. The modes are: • Normal Mode: In this mode the 3 pages of an[...]

  • Page 25

    Function Key Programming Function Keys - Page 25 IP Office 2420 + EU24 User’s Guide Function Keys - Page 25 40DHB0002UKEG – Issue 4 (9th February 2004) Function Key Programming Function Key Programming If any one of the keys on the telephone is programmed with an Admin or Admin 1 feature, it allows you to program further features against other [...]

  • Page 26

    Page 26 - Function Key Programming Function Keys Page 26 - Function Keys IP Office 2420 + EU24 User’s Guide Function Key Programming 40DHB0002UKEG – Issue 4 (9th February 2004) Shorthand Programming Mode 1. Press Admin or Admin 1 . See Function Key Programming on page 25. 2. The Admin or Admin1 menu appears as follows: Admin Pages With the exce[...]

  • Page 27

    Function Key Programming Function Keys - Page 27 IP Office 2420 + EU24 User’s Guide Function Keys - Page 27 40DHB0002UKEG – Issue 4 (9th February 2004) Function Key Programming Longhand Programming 1. Press Admin or Admin 1 . See Function Key Programming on page 25. 2. Pressing Expl? to switch to longhand programming mode. 3. Press Next until t[...]

  • Page 28

    Page 28 - Function Key Programming Function Keys Page 28 - Function Keys IP Office 2420 + EU24 User’s Guide Function Key Programming 40DHB0002UKEG – Issue 4 (9th February 2004) Display Key Features This section lists the features that can be programmed against and Function Keys. Both the shorthand and longhand names are shown. The shorthand nam[...]

  • Page 29

    Function Key Programming Function Keys - Page 29 IP Office 2420 + EU24 User’s Guide Function Keys - Page 29 40DHB0002UKEG – Issue 4 (9th February 2004) Function Key Programming Absnt - Set Absent Text Set the users current absence message setting. This function is currently not supported on the 2420 telephone. Acct - Account Code Entry (!) Make[...]

  • Page 30

    Page 30 - Function Key Programming Function Keys Page 30 - Function Keys IP Office 2420 + EU24 User’s Guide Function Key Programming 40DHB0002UKEG – Issue 4 (9th February 2004) Apear - Appearance Add a display line for call appearances with symbols being displayed for Incoming Calls, Connected and On Hold. See Call Appearance Keys on page 7. Th[...]

  • Page 31

    Function Key Programming Function Keys - Page 31 IP Office 2420 + EU24 User’s Guide Function Keys - Page 31 40DHB0002UKEG – Issue 4 (9th February 2004) Function Key Programming CFrwd - Call Forwarding All (!) Switch call forwarding on/off and set the forwarding number. This function can be programmed with or without a target forwarding number. [...]

  • Page 32

    Page 32 - Function Key Programming Function Keys Page 32 - Function Keys IP Office 2420 + EU24 User’s Guide Function Key Programming 40DHB0002UKEG – Issue 4 (9th February 2004) CPark - Call Park (!) Park the current call. This function can be programmed with or without data. This function can be programmed through the phone by the user using an[...]

  • Page 33

    Function Key Programming Function Keys - Page 33 IP Office 2420 + EU24 User’s Guide Function Keys - Page 33 40DHB0002UKEG – Issue 4 (9th February 2004) Function Key Programming CWOn - Call Waiting On Switches call waiting for the extension on/off. This function does not require any data entered when programmed. This function cannot be programme[...]

  • Page 34

    Page 34 - Function Key Programming Function Keys Page 34 - Function Keys IP Office 2420 + EU24 User’s Guide Function Key Programming 40DHB0002UKEG – Issue 4 (9th February 2004) Dirct - Dial Direct Connects a call to the target extension without any ringing. This function requires the target extension number to be entered when programmed. That n[...]

  • Page 35

    Function Key Programming Function Keys - Page 35 IP Office 2420 + EU24 User’s Guide Function Keys - Page 35 40DHB0002UKEG – Issue 4 (9th February 2004) Function Key Programming DPkUp - Directed Call Pickup (!) Answer a call currently ringing at a specified user or group. This function can be programmed with or without a a the target extension o[...]

  • Page 36

    Page 36 - Function Key Programming Function Keys Page 36 - Function Keys IP Office 2420 + EU24 User’s Guide Function Key Programming 40DHB0002UKEG – Issue 4 (9th February 2004) FolTo - Follow Me To Forwards calls from this extension to the specified target. This function requires the target extension to be entered when programmed. The extension[...]

  • Page 37

    Function Key Programming Function Keys - Page 37 IP Office 2420 + EU24 User’s Guide Function Keys - Page 37 40DHB0002UKEG – Issue 4 (9th February 2004) Function Key Programming FwdH+ - Forward Hunt Group Calls On Switches the extension to forward hunt group calls it receives. Note: Calls are only forwarded when forward unconditional (see CFrwd [...]

  • Page 38

    Page 38 - Function Key Programming Function Keys Page 38 - Function Keys IP Office 2420 + EU24 User’s Guide Function Key Programming 40DHB0002UKEG – Issue 4 (9th February 2004) FwNOn - Forward On No Answer On Switches the extension to forward on no answer on. This function does not required any data to be entered when programmed and cannot be p[...]

  • Page 39

    Function Key Programming Function Keys - Page 39 IP Office 2420 + EU24 User’s Guide Function Keys - Page 39 40DHB0002UKEG – Issue 4 (9th February 2004) Function Key Programming HdSet - Headset Toggle (!) This function does not require any data entered when programmed. This function can be programmed through the phone by the user using an Admin [...]

  • Page 40

    Page 40 - Function Key Programming Function Keys Page 40 - Function Keys IP Office 2420 + EU24 User’s Guide Function Key Programming 40DHB0002UKEG – Issue 4 (9th February 2004) HGEna - Hunt Group Enable Sets the extension's membership of a group or groups as enabled. This function does not take the Hunt Group In/Out of Service. This functi[...]

  • Page 41

    Function Key Programming Function Keys - Page 41 IP Office 2420 + EU24 User’s Guide Function Keys - Page 41 40DHB0002UKEG – Issue 4 (9th February 2004) Function Key Programming HGOS+ - Set Hunt Group Out of Service Put a specific hunt group out of service mode. This function requires the hunt group number to be entered when programmed. The hunt[...]

  • Page 42

    Page 42 - Function Key Programming Function Keys Page 42 - Function Keys IP Office 2420 + EU24 User’s Guide Function Key Programming 40DHB0002UKEG – Issue 4 (9th February 2004) ICSeq - Set Inside Call Sequence Sets the ringing pattern (sequence) used for internal calls. This function is currently not supported on the 2420 telephone. IDial - Dia[...]

  • Page 43

    Function Key Programming Function Keys - Page 43 IP Office 2420 + EU24 User’s Guide Function Keys - Page 43 40DHB0002UKEG – Issue 4 (9th February 2004) Function Key Programming Logof - Extn Logout Logs the current user off the extension. This function does not required any data to be entered when programmed. This function cannot be programmed t[...]

  • Page 44

    Page 44 - Function Key Programming Function Keys Page 44 - Function Keys IP Office 2420 + EU24 User’s Guide Function Key Programming 40DHB0002UKEG – Issue 4 (9th February 2004) Park - Park (#) Park calls to and retrieve calls from a specific park slot. This function requires entry of a park sl ot number when programmed. That number and Park the[...]

  • Page 45

    Function Key Programming Function Keys - Page 45 IP Office 2420 + EU24 User’s Guide Function Keys - Page 45 40DHB0002UKEG – Issue 4 (9th February 2004) Function Key Programming PickA - Call Pickup Any Pickup any ringing call. This function does not require any data entered when programmed. This function cannot be programmed through the phone by[...]

  • Page 46

    Page 46 - Function Key Programming Function Keys Page 46 - Function Keys IP Office 2420 + EU24 User’s Guide Function Key Programming 40DHB0002UKEG – Issue 4 (9th February 2004) Prog - Abbreviated Dial Program (!) Select and program numbers against display keys. This function can be programmed through the phone by the user using an Admin key. [U[...]

  • Page 47

    Function Key Programming Function Keys - Page 47 IP Office 2420 + EU24 User’s Guide Function Keys - Page 47 40DHB0002UKEG – Issue 4 (9th February 2004) Function Key Programming RBak - Cancel Ringback When Free Cancels any set ringback when free function. This function does not require any data entered when programmed. This function cannot be pr[...]

  • Page 48

    Page 48 - Function Key Programming Function Keys Page 48 - Function Keys IP Office 2420 + EU24 User’s Guide Function Key Programming 40DHB0002UKEG – Issue 4 (9th February 2004) Rely- - Relay Off Switch the specified external output relay (1 or 2) off. This function requires the relay switch (1 or 2) on the telephone system to be entered when pr[...]

  • Page 49

    Function Key Programming Function Keys - Page 49 IP Office 2420 + EU24 User’s Guide Function Keys - Page 49 40DHB0002UKEG – Issue 4 (9th February 2004) Function Key Programming RngOf - Ringer Off (!) Switches the phones audible ringer on/off. This function does not require any data entered when programmed. This function can be programmed throug[...]

  • Page 50

    Page 50 - Function Key Programming Function Keys Page 50 - Function Keys IP Office 2420 + EU24 User’s Guide Function Key Programming 40DHB0002UKEG – Issue 4 (9th February 2004) Steal - Call Steal Take over a call from a specified extension or retrieve a call just transferred or forwarded. This function cannot be programmed through the phone by [...]

  • Page 51

    Function Key Programming Function Keys - Page 51 IP Office 2420 + EU24 User’s Guide Function Keys - Page 51 40DHB0002UKEG – Issue 4 (9th February 2004) Function Key Programming Timer - Timer (!) Starts a timer on the phone's display. This function does not require any data entered when programmed. This function can be programmed through th[...]

  • Page 52

    Page 52 - Function Key Programming Function Keys Page 52 - Function Keys IP Office 2420 + EU24 User’s Guide Function Key Programming 40DHB0002UKEG – Issue 4 (9th February 2004) VMCol - Voicemail Collect Accesses a specified voicemail mailbox to collect or leave messages. This function requires entry of the target ma ilbox name prefixed by eithe[...]

  • Page 53

    Introduction System Features - Page 53 IP Office 2420 + EU24 User’s Guide System Features - Page 53 40DHB0002UKEG – Issue 4 (9th February 2004) Introduction System Features Introduction As well as your phones specific features, y ou can access a number of system features by dialing short codes. These instructions are for the system's defau[...]

  • Page 54

    Page 54 - Call Waiting System Features Page 54 - System Features IP Office 2420 + EU24 User’s Guide Call Waiting 40DHB0002UKEG – Issue 4 (9th February 2004) Call Waiting Call Waiting tells you if another call arrives while you are already making a call by providing call waiting tone. If you hear the call waiting tone, either end your current ca[...]

  • Page 55

    Voicemail System Features - Page 55 IP Office 2420 + EU24 User’s Guide System Features - Page 55 40DHB0002UKEG – Issue 4 (9th February 2004) Voicemail Voicemail Where your system has voicemail support and has been installed: • To switch voicemail on dial *18 , to switch it off dial *19 . • To retrieve your voicemail, use the code *17 . Your[...]

  • Page 56

    Page 56 - EU24 Overview EU24 Expansion Module Page 56 - EU24 Expansion Module IP Office 2420 + EU24 User’s Guide EU24 Overview 40DHB0002UKEG – Issue 4 (9th February 2004) EU24 Exp ansion Module EU24 Overview The EU24 Expansion Module is an optional device that can be connected to your 2420 Digital Telephone to extend the number of call appearan[...]

  • Page 57

    Using the EU24 Expansion Module EU24 Expansion Module - Page 57 IP Office 2420 + EU24 User’s Guide EU24 Expansion Module - Page 57 40DHB0002UKEG – Issue 4 (9th February 2004) Using the EU24 Expansion Module Using the EU24 Expansion Module The following sections explain how to use the features of the EU24 Expansion Module. For more information, [...]

  • Page 58

    Page 58 - Index Page 58 - Index IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) Index Abbreviated Dial...................... 29 Program................................ 46 Absent Text ............................. 29 Absnt ....................................... 29 Account Code Entry ................ 29 Acct ......[...]

  • Page 59

    Index - Page 59 IP Office 2420 + EU24 User’s Guide Page 59 - Index 40DHB0002UKEG – Issue 4 (9th February 2004) Logof ....................................... 43 Music ....................................... 43 NATime ................................... 43 Night Service........................... 40 No Answer Forward Calls .......................[...]

  • Page 60

    IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detaile[...]