Avaya one-X manual

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26

Go to page of

A good user manual

The rules should oblige the seller to give the purchaser an operating instrucion of Avaya one-X, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.

What is an instruction?

The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Avaya one-X one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.

Unfortunately, only a few customers devote their time to read an instruction of Avaya one-X. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.

What should a perfect user manual contain?

First and foremost, an user manual of Avaya one-X should contain:
- informations concerning technical data of Avaya one-X
- name of the manufacturer and a year of construction of the Avaya one-X item
- rules of operation, control and maintenance of the Avaya one-X item
- safety signs and mark certificates which confirm compatibility with appropriate standards

Why don't we read the manuals?

Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Avaya one-X alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Avaya one-X, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Avaya service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Avaya one-X.

Why one should read the manuals?

It is mostly in the manuals where we will find the details concerning construction and possibility of the Avaya one-X item, and its use of respective accessory, as well as information concerning all the functions and facilities.

After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.

Table of contents for the manual

  • Page 1

    Avaya one-X™ Deskphone Edition for 9630/9630G IP Telephone User Guide 16-300700 Issue 3 May 2007[...]

  • Page 2

    Contents Notices ..................................................................................................... 5 Introduction to the 9630/9630G IP Telephone ...................................... 7 Overview .................................................................................................................. 7 Scrolling and Navi[...]

  • Page 3

    Conference Calls ................................................................................... 17 Setting up a conference call ................................................................................... 18 Adding a person on hold to a conference call ........................................................ 18 Putting a conference call[...]

  • Page 4

    Contents 4 Avaya one-X™ Deskphone Edition for 9630/9630G IP Telephone User Guide[...]

  • Page 5

    Notices © 2007 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. Note: Usin[...]

  • Page 6

    6 Avaya one-X™ Deskphone Edition for 9630/9630G IP Telephone User Guide[...]

  • Page 7

    Introduction to the 9630/9630G IP Telephone Your telephone provides many features, including a Phone screen for viewing and managing your calls, a Call Log, a Contacts list, an integrated WML browser, a menu of options and settings, and access to your voicemail. The "G" designation in 9630G means this telephone model has a built-in Gigabi[...]

  • Page 8

    Name Description Message Waiting Indicator An illuminated red light in the upper-right corner of your phone indicates you have voicemail messages waiting. If Visual Alerting is enabled, this light flashes when you receive an incoming call. Missed Call Indicator The icon on the Call Log button is illuminated when you have missed calls. The top line [...]

  • Page 9

    for the highlighted line. The OK button is a shortcut for the default action. For example, when you select an entry in your Contacts list, pressing OK places a call to that person. You can also select a line without scrolling by pressing the corresponding line button. Telephone Stand Your telephone can be placed in two positions, a lower position a[...]

  • Page 10

    • Screen & Sound Options • Advanced Options Call Settings includes choices for automatically displaying the Phone screen when you get an incoming call or when you place a call, turning call timers on or off, controlling how Redial works, turning Visual Alerting on or off, and more. Application Settings includes choices for personalizing but[...]

  • Page 11

    Setting redial options You can set Redial to dial the last number you dialed or to display a list of the last numbers you dialed. 1. Press Avaya Menu . 2. Select Options & Settings or Phone Settings. 3. Press Select or OK . 4. Select Call Settings. 5. Press Select or OK . 6. Select Redial. 7. Press Change or OK or the Right/Left Arrows to toggl[...]

  • Page 12

    Turning button click sounds on and off 1. Press Avaya Menu . 2. Select Options & Settings or Phone Settings. 3. Press Select or OK . 4. Select Screen & Sound Options. 5. Press Select or OK . 6. Select Button Clicks. 7. Press Change or OK to turn sounds on or off. 8. Press Save . Turning error tones on or off Your telephone beeps if you make[...]

  • Page 13

    Changing the language 1. Press Avaya Menu . 2. Select Options & Settings or Phone Settings. 3. Press Select or OK . 4. Select Screen & Sound Options. 5. Press Select or OK . 6. Select Language.... 7. Select a display language. 8. Press Select or OK . 9. Press Yes to confirm the selected language. Editing button labels You can change the lab[...]

  • Page 14

    Features menu The Features menu gives you access to advanced telephony features, such as Directory, Call Forwarding, Speed Dial, and Abbreviated Dial buttons. Directory allows you to dial other users on your system by name. You can use Send All Calls and Call Forward to have your incoming calls sent to other numbers. EC500 allows you to answer your[...]

  • Page 15

    Go to Phone Screen on Ringing option enabled, you must press Phone to choose a line or view call options. Answer an incoming call in one of the following ways: • If you are not on another call, lift the handset, or • press the line button next to the incoming call, or • press Speaker to answer using the speakerphone, or • press Headset to a[...]

  • Page 16

    Redialing a number 1. From the Phone screen, press Redial . Note: The last number will be redialed or you will see a list of the most recent numbers that you have dialed, from which you can select one to redial. 2. Press Call . Note: See Setting Redial Options for information on redial settings. Calling a person from the Contacts list 1. Press Cont[...]

  • Page 17

    Forwarding Calls You can forward your incoming calls to another number or to voicemail. If call forwarding is turned on, a Forwarding icon appears on the top line of your display screen. When the Forward button light is on, one or more of the forwarding features are active. You can choose from a number of forwarding features, including Send All Cal[...]

  • Page 18

    Conference Calls You can use conference calls to speak with up to five people in different locations on the same call. Additional conferencing options may be available through Expanded Meet-Me Conferencing. Contact your system administrator for more information about this feature. Setting up a conference call 1. From the Phone screen, select your a[...]

  • Page 19

    Dropping a person from a conference call This feature is not available on all systems. If you do not see Drop when you choose a person, you cannot drop that person. 1. From the Phone screen, select your active call. 2. Press More then Details . 3. Select the person you want to drop. 4. Press Drop . Bridged Calls Your phone may show one or more brid[...]

  • Page 20

    Viewing Contacts details 1. Press Contacts . 2. Select the contact you want to view. 3. Press Details to see all information available for that contact. Adding a new contact You can add up to three numbers for a contact. 1. Press Contacts . 2. Press New . 3. Enter the name using the dialpad. a. Press the number key that corresponds to the letter or[...]

  • Page 21

    Deleting a contact 1. Press Contacts . 2. Select the contact you want to delete. 3. Press More > Delete . 4. Press Delete again to confirm. Note: If you press Cancel prior to pressing Delete , your contact information will not be removed. Call Log You can use the Call Log to view lists of your outgoing, answered, or missed calls. When you have o[...]

  • Page 22

    from the call log. However, if you are viewing the All Calls list, pressing Clear All deletes all calls from the call log. 1. Press Call Log . 2. Select the list you want to delete. 3. Press More > Clear All to delete all of the entries in the list you are viewing. 4. Press Clear All again or OK to confirm. Turning off call logging You can turn [...]

  • Page 23

    Logging out of your telephone 1. Press Avaya Menu . 2. Select Log Out. 3. Press Log Out or OK . 4. Press Log Out again to confirm. About Logging In to Your Telephone Issue 3 May 2007 23[...]

  • Page 24

    Logging out of your telephone 24 Avaya one-X™ Deskphone Edition for 9630/9630G IP Telephone User Guide[...]

  • Page 25

    Index A Avaya Menu about................................................ 9 button click sounds ........................ 12 error tones ..................................... 12 text size ......................................... 12 B Bridged Calls about.............................................. 19 answering ......................................[...]

  • Page 26

    I Incoming calls answering ...................................... 14 directing to multiple telephones ..... 14 forwarding ...................................... 17 ignoring .......................................... 15 sending directly to voicemail.......... 15 sending to coverage ...................... 17 transferring .............................[...]