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Avaya One-X for RIM Blackberry manual

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Table of contents for the manual

  • Page 1

    Avaya one-X™ Mobile User Guide for RIM BlackBerry 18-602148 Issue 1 November 2007[...]

  • Page 2

    © 2007 A vaya Inc. All Right s Reserved. Notice While reasonable ef forts were made to ensure that the information in this document was complete and accurate at the time of printi ng, Avaya Inc. ca n assume no liability for any errors. Chan ges and corrections to the information in this document may be incorporated in futur e releases. For full su[...]

  • Page 3

    Avaya one-X™ Mobile User Guid e for RIM BlackBerry November 2007 3 Inst alling the Application on Y our Mobile Devic e . . . . . . . . . . . . . . . . . . . . . . . 7 Pre-inst allation requirement s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Set up your account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 4

    Contents 4 Avaya one-X™ Mobile User Guide for RIM Bla ckBe rry November 2007 Route calls as defined by Automatic by Sc hedule . . . . . . . . . . . . . . . . . . . . 34 Route calls as defined by Automatic by L ocation . . . . . . . . . . . . . . . . . . . . . 34 Listening to V oicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 5

    Contents Avaya one-X™ Mobile User Guid e for RIM BlackBerry November 2007 5 Change the Call Back preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Change the Call Back delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Exit and lock the application . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 6

    Contents 6 Avaya one-X™ Mobile User Guide for RIM Bla ckBe rry November 2007[...]

  • Page 7

    Avaya one-X™ Mobile User Guid e for RIM BlackBerry November 2007 7 Inst alling the Application on Y our Mobile Device This chapter provides the procedures to inst all the Avaya one-X™ Mobile application on your BlackBerry device by either downloading it Over the Air (OT A) or using your PC and the BlackBerry Desktop Manager . Also provided is t[...]

  • Page 8

    Installing the Application on Your Mobile Device 8 Avaya one-X™ Mobile User Guide for RIM Bla ckBe rry November 2007 Note: Note: On newer BlackBerry devices, the button used to select and h ighlight information is referred to as a trackball . On p ast BlackBerry devices, the button used to select and highlight informa tion is referred to as a tra[...]

  • Page 9

    Identify the BlackBerry Conn ection Type Avaya one-X™ Mobile User Guid e for RIM BlackBerry November 2007 9 4. In the Password field, enter your corporate computer p assword. 5. Click the Log In button. 6. Perform one of the following step s: ● If you have a shared phone extension, you are prompted to identify your desk ph one. Select the optio[...]

  • Page 10

    Installing the Application on Your Mobile Device 10 Avaya one-X™ Mobile User Guide for RIM BlackBer ry November 2007 ● Mobile Data System (MDS) Before proceeding with the BlackBerry in stallati on, you must determine which type of internet connection is appropriate for your enterprise . After you determine this, continue with Download the appli[...]

  • Page 11

    Install th e applica tion fr om your PC (via USB) Avaya one-X™ Mobile User Guid e for RIM BlackBerry November 2007 11 4. Click on the .jad file. The following screen appears: 5. Click Download . The download progress bar appears. Af ter the download is complete, the message, The application was successfully i nst alled appears. 6. Click OK . 7. E[...]

  • Page 12

    Installing the Application on Your Mobile Device 12 Avaya one-X™ Mobile User Guide for RIM BlackBer ry November 2007 4. On the Download pag e, under Category: Public , select the a ppropriate version and connection type (TCP or MDS). 5. Download the .zip file to your PC. 6. Unzip the .zip file into a temporary fold er . Y ou should see two files?[...]

  • Page 13

    Log in for first-time use Avaya one-X™ Mobile User Guid e for RIM BlackBerry November 2007 13 8. T urn power off on the device. 9. Pull the battery out, wait for 30 to 6 0 seconds, and then put the battery back in. 10. T urn the power on. 1 1. Turn wireless on. 12. See Log in for first-time use on page 13. APN settings for T -Mobile T o set up an[...]

  • Page 14

    Installing the Application on Your Mobile Device 14 Avaya one-X™ Mobile User Guide for RIM BlackBer ry November 2007 T o log in for the first time: 1. On the BlackBerry main screen, highlight A vaya one-X Mobile and click the trackball. Note: Note: On some BlackBerry devices, the A vaya one-X Mobile application is located in the applications fold[...]

  • Page 15

    Avaya one-X™ Mobile User Guid e for RIM BlackBerry November 2007 15 Getting S t arted Avaya one-X Mobile equips your Bla ckBerry device with access to your comp any’s phone system. Regardless of your work loca tion, you can receive and ma ke calls to and from your office pho ne number , review voicemail messages in any order , look up informati[...]

  • Page 16

    Getting St arted 16 Avaya one-X™ Mobile User Guide for RIM BlackBer ry November 2007 ● Send Calls — The Send Calls feature routes all ca lls coming into your work number out to one or more phones of your ch oice. With this feature, you need only one work p hone number—rather than a home n umber , of fice number , and hotel numbe r while on [...]

  • Page 17

    About this Guide Avaya one-X™ Mobile User Guid e for RIM BlackBerry November 2007 17 About this Guide The procedures provided in this guide assume you are familiar with your mobile device user interface and operation. Y ou should be able to scroll, highlight, enter text, and select items in a list and onscreen buttons. For more information about [...]

  • Page 18

    Getting St arted 18 Avaya one-X™ Mobile User Guide for RIM BlackBer ry November 2007 A vaya one-X Mobile Home screen The Home screen provides the following information: ● Send Calls to — lists the p hones currently designated to ring when a call comes in to your office phon e. If you chose to send all calls to voicemail, Vo i c e m a i l appe[...]

  • Page 19

    Avaya one-X™ Mobile User Guid e for RIM BlackBerry November 2007 19 Making Calls Using the Call Feature When you make a call from yo ur BlackBerry device using the A vaya one-X Mobile application, instead of placing the call through the mo bile carrier , you use the A vaya one-X Mobile Call feature. The Call feature uses your office phone system [...]

  • Page 20

    Making Calls Using the Call Feature 20 Avaya one-X™ Mobile User Guide for RIM BlackBer ry November 2007 Overview of the A vaya one-X Mobile Call Feature Step 1: Enter or select t he number you want to call, and then select Call . This tells your corporate telephone system (or PBX) to initiate the call. (Y ou can select Call from multiple location[...]

  • Page 21

    Make a call from the Home screen Avaya one-X™ Mobile User Guid e for RIM BlackBerry November 2007 21 Make a call from the Home screen When you make a call from the A vaya one-X M obile Home screen, you enter the number you want to call. This is in contrast to maki ng a call from your Call Log, RIM Address book, Corporate Directory , or V oicemail[...]

  • Page 22

    Making Calls Using the Call Feature 22 Avaya one-X™ Mobile User Guide for RIM BlackBer ry November 2007 ● T o make a call from your New V oicemail inbox, click Open New V oicemail . The New V oicemail inbox appears. ● T o make a call from you r Saved V oicemail In box, click Open Saved V oicemail . The Saved V oicemail Inbox appears. 4. Highl[...]

  • Page 23

    Make a call from your list of conta cts in RIM Addresses Avaya one-X™ Mobile User Guid e for RIM BlackBerry November 2007 23 6. Depending on the type of call selected, do one of the following: ● Highlight Call < name or number > where name or number is that which you selected from the Call Log. ● Highlight Call Back < name or numbe r[...]

  • Page 24

    Making Calls Using the Call Feature 24 Avaya one-X™ Mobile User Guide for RIM BlackBer ry November 2007 Note: Note: If the cont act has more than one phone numb er , a screen appears from which you can select the appropriate number . 7. Click OK . 8. Highlight the phone you wan t to use to make the call. 9. Click the trackball. The call is initia[...]

  • Page 25

    Make a call from a Quick Entr y number Avaya one-X™ Mobile User Guid e for RIM BlackBerry November 2007 25 9. Click OK . 10. Highlight the phone you wan t to use to make the call. 1 1. Click the trackball. The call is initiated and the instructions screen appears. 12. Do one of the following: ● If the phone you chose to use is not your BlackBer[...]

  • Page 26

    Making Calls Using the Call Feature 26 Avaya one-X™ Mobile User Guide for RIM BlackBer ry November 2007 10. Do one of the following: ● If the phone you chose to use is not your BlackBerry de vice, click OK . ● If the phone you chose to use is your BlackBerry device, an OK button does not appear on the instruction screen. W ait for the phone t[...]

  • Page 27

    Switch from your office phone to yo ur mobile device Avaya one-X™ Mobile User Guid e for RIM BlackBerry November 2007 27 Switch from your office p hone to your mobile device Avaya one-X Mobile uses Extension to Cellular , a feature which allows your mobile device to function as an extension of your of fice phone. Exte n sion to Cellular provides [...]

  • Page 28

    Making Calls Using the Call Feature 28 Avaya one-X™ Mobile User Guide for RIM BlackBer ry November 2007[...]

  • Page 29

    Avaya one-X™ Mobile User Guid e for RIM BlackBerry November 2007 29 Managing Incoming Calls Using the Send Calls Feature The A vaya one-X Mobile Send Calls feature r outes incoming calls to your office number o ut to one or more phones of your choice. If you ar e unable to answer a work call—re gardless of where it is being sent—the call is a[...]

  • Page 30

    Managing Incoming Calls Using the Send Calls Feature 30 Avaya one-X™ Mobile User Guide for RIM BlackBer ry November 2007 ● Automatic by Location —available on some mobile d evices, this feature routes your incoming calls to Send Calls destinations based on your location. T o use this feature, you must first define a GPS location on your mobil[...]

  • Page 31

    Add a phone to wh ic h ca ll s are rout ed Avaya one-X™ Mobile User Guid e for RIM BlackBerry November 2007 31 7. Repeat steps 4 thr ough 6 to select or deselect another p hone. Add a phone to which calls are routed Y ou can add multiple custom destinations to wh ich office calls are routed, such as Home or Home Office. T o add a phone to which o[...]

  • Page 32

    Managing Incoming Calls Using the Send Calls Feature 32 Avaya one-X™ Mobile User Guide for RIM BlackBer ry November 2007 6. Click the trackball. 7. Click Delete < name > . A confirmation screen appears. 8. Click Delete . The destination is deleted from your list of de stinations. Edit a phone number to which calls are routed T o edit the ph[...]

  • Page 33

    Set a Quick Entry nu mb e r to wh ic h ca ll s are rout ed Avaya one-X™ Mobile User Guid e for RIM BlackBerry November 2007 33 Set a Quick Entry number to which calls are routed The Quick Entry feature allows you to designate one pho ne on which you can receive calls on a temporary basis. T o add a temporary phone to which of fice calls are route[...]

  • Page 34

    Managing Incoming Calls Using the Send Calls Feature 34 Avaya one-X™ Mobile User Guide for RIM BlackBer ry November 2007 5. Click the trackball. 6. Click Select V oicemail . Route calls as defined by Automatic by Schedule Automatic by Schedule manages your incomi ng calls according to a schedule yo u define through the A vaya one-X Mobile W eb ap[...]

  • Page 35

    Route calls as defined by Automatic by Location Avaya one-X™ Mobile User Guid e for RIM BlackBerry November 2007 35 Note: Note: No other Send Calls destination can be selected when Automatic by Location is in effect . T o manage your incoming calls according to Automatic by Location: 1. On the A vaya one-X Mobile Home screen, highlight Send Calls[...]

  • Page 36

    Managing Incoming Calls Using the Send Calls Feature 36 Avaya one-X™ Mobile User Guide for RIM BlackBer ry November 2007[...]

  • Page 37

    Avaya one-X™ Mobile User Guid e for RIM BlackBerry November 2007 37 Listening to V oicemail Avaya one-X Mobile V isual V oicem ail provides many of the best f eatures of email to the re view and management of your of fice voicemail. The New V oicemail and Saved V oicemail inboxes display your messages similar to email. Y ou can see which messages[...]

  • Page 38

    Listening to Voicemail 38 Avaya one-X™ Mobile User Guide for RIM BlackBer ry November 2007 2. Click the trackball. 3. Highlight Open New V oicemail or Open Saved V oicemail . 4. Click the trackball. The New V oicemail or Saved V oicemail in box appears. Each voicemail entry shows the time or date of the call, the duration of the message, and th e[...]

  • Page 39

    Delete a voic e mai l mess a g e Avaya one-X™ Mobile User Guid e for RIM BlackBerry November 2007 39 2. Click the trackball. 3. Highlight Open New V oicemail . 4. Click the trackball. The New V oicemail inbox appears. Each voicemail entry shows the time or date of th e call, the duration of the message, and the caller’s name or number . See New[...]

  • Page 40

    Listening to Voicemail 40 Avaya one-X™ Mobile User Guide for RIM BlackBer ry November 2007[...]

  • Page 41

    Avaya one-X™ Mobile User Guid e for RIM BlackBerry November 2007 41 Using the Call Log The Av aya on e-X Mobile Call Log shows det ailed informat ion abou t calls to an d from your work phone number . Icons indicate whether the call was an outgoing or incoming call, a failed A vaya one-X Mobile call, or whether the call has an as sociate d voicem[...]

  • Page 42

    Using the Call Log 42 Avaya one-X™ Mobile User Guide for RIM BlackBer ry November 2007 Delete a call T o delete a call from the Call Log: 1. On the Avaya one -X Mobile Home screen, click the trackball. 2. Highlight Call Log . 3. Click the trackball. The Call Log appears. 4. Highlight the call you want to delete. 5. Click the trackball. 6. Click D[...]

  • Page 43

    Add the contact to your Phonebook as a VIP Avaya one-X™ Mobile User Guid e for RIM BlackBerry November 2007 43 Add the cont act to your Phonebook as a VIP Y ou must use the Avaya one-X Mobile Web a pplication to designate key co nt act s—co-workers, clients, friends, or family memb ers—as VIPs. Y ou cannot designate a cont act as a VIP from t[...]

  • Page 44

    Using the Call Log 44 Avaya one-X™ Mobile User Guide for RIM BlackBer ry November 2007 Save a voicemail message from the Call Log T o save a voicemail message from the Call Log withou t listening to it: 1. On the Avaya one -X Mobile Home screen, click the trackball. 2. Highlight Call Log . 3. Click the trackball. 4. Highlight the call with the vo[...]

  • Page 45

    Avaya one-X™ Mobile User Guid e for RIM BlackBerry November 2007 45 Using the Cont act s Feature For BlackBerry devices, the primary source fo r cont act information is the RIM Addresses application. Y ou can initiate a call to anyone li sted in the RIM Address screen, or use the A vaya one-X Mobile W eb application to import them into the A vaya[...]

  • Page 46

    Using the Contacts Fea tur e 46 Avaya one-X™ Mobile User Guide for RIM BlackBer ry November 2007 4. Follow the standa rd RIM procedure to add a cont act. See the user guide that came with your BlackBerry device. Edit a cont act Y ou can open the RIM Addresses application from A vaya one-X Mobile to edit a cont act in the RIM Addresses application[...]

  • Page 47

    Avaya one-X™ Mobile User Guid e for RIM BlackBerry November 2007 47 Using the Corporate Directory The Avaya one-X Mobile Corporate Directory feature let s you search your company’ s Corporate Directory from your mobile device for conta ct information for anyone in your group, dep artment, or company . The search results a re displayed on your m[...]

  • Page 48

    Using the Corporate Directory 48 Avaya one-X™ Mobile User Guide for RIM BlackBer ry November 2007 T o make a call to a cont act in your Corporate Directory , see Make a call from the Corporate Directory on page 24. Add Corporate Directory cont act to RIM Addresses T o add a Corporate Directory cont act to the RIM Addresses application on your Bla[...]

  • Page 49

    Change the block se tting Avaya one-X™ Mobile User Guid e for RIM BlackBerry November 2007 49 ● Click Off . No calls are blocked. All calls, including non- VIPs, ring through. ● Click Non-VIPs . Only calls from people you have designated as VIPs in your Phone book ring through. All other callers are sent to your of fice voicemail. 6. Press th[...]

  • Page 50

    Using the Corporate Directory 50 Avaya one-X™ Mobile User Guide for RIM BlackBer ry November 2007[...]

  • Page 51

    Avaya one-X™ Mobile User Guid e for RIM BlackBerry November 2007 51 Using A vaya one-X Mobile options in RIM applications There are several A vaya one-X Mobile features that are availa ble from the RIM native applications. Y ou are able to use these Avaya one-X Mobile features without opening the Ava ya one-X Mobile application o n your mobile de[...]

  • Page 52

    Using Avaya one-X Mobile options in RIM applic ations 52 Avaya one-X™ Mobile User Guide for RIM BlackBer ry November 2007 3. T o find a specific contact, enter the first letter or two of th e cont act’ s name in the Find field. 4. Highlight the cont act. 5. Press the BlackBerry Menu key . 6. Highlight Call with one-X Mobile . 7. Click the track[...]

  • Page 53

    Make a call with Avaya one-X Mobile f rom the RIM Messages application Avaya one-X™ Mobile User Guid e for RIM BlackBerry November 2007 53 Make a call with A vaya one-X Mobile from the RIM Messages application T o make a call with A vaya one-X M obile from the RIM Messages application: 1. T urn on your mobile device. The BlackBerry main screen ap[...]

  • Page 54

    Using Avaya one-X Mobile options in RIM applic ations 54 Avaya one-X™ Mobile User Guide for RIM BlackBer ry November 2007 V i ew the A vaya one-X Mobile Call Log from the RIM Messages application T o access the A vaya one-X Mobile Call L og from the RIM Messages application: 1. T urn on your mobile device. The BlackBerry main screen appears. 2. N[...]

  • Page 55

    Avaya one-X™ Mobile User Guid e for RIM BlackBerry November 2007 55 Changing the Mobile Device Settings This chapter provides procedures for changing se ttings on your mo bile device such as your corporate voicemail number or the extens ion associated with the mobile de vice. Change the voicemail notification preference Y ou can change the voicem[...]

  • Page 56

    Changing the M obile Device Settings 56 Avaya one-X™ Mobile User Guide for RIM BlackBer ry November 2007 2. Highlight Settings . 3. Click the trackball. The A vaya one-X Mobile Settings screen appears. 4. Highlight Search Sort Order . 5. Click the trackball. 6. Highlight one of the following: ● By First Name ● By Last Name 7. Click the trackb[...]

  • Page 57

    Change the Call Back delay Avaya one-X™ Mobile User Guid e for RIM BlackBerry November 2007 57 T o change the Call Back preference: 1. On the Avaya one -X Mobile Home screen, click the trackball. 2. Highlight Settings . 3. Click the trackball. The A vaya one-X Mobile Settings screen appears. 4. Highlight Call Back Preference s . 5. Click the trac[...]

  • Page 58

    Changing the M obile Device Settings 58 Avaya one-X™ Mobile User Guide for RIM BlackBer ry November 2007 Exit and lock the application Y ou can exit and lock the Avaya one-X Mobile applicatio n. The next time you open the application, you must enter your co rporate computer password. T o exit and lock the A vaya one-X Mobile application: 1. On th[...]

  • Page 59

    Change the Avaya one- X Mobile server protocol and URL Avaya one-X™ Mobile User Guid e for RIM BlackBerry November 2007 59 9. Click OK . 10. Enter your corporate computer p assword. 11 . C l i c k OK . The login progress dialog appears. When login is su ccessful, a dialog appears st ating your mobile phone will now work only with the new exten si[...]

  • Page 60

    Changing the M obile Device Settings 60 Avaya one-X™ Mobile User Guide for RIM BlackBer ry November 2007[...]

  • Page 61

    Avaya one-X™ Mobile User Guid e for RIM BlackBerry November 2007 61 Index Index A APN settings for Cingula r . . . . . . . . . . . . . . 12 APN settings for T-Mobile . . . . . . . . . . . . . 13 Automatic by Location as a Send Calls destination . . . . . . . . . . . 30 Automatic by Schedule as a Send Calls destination . . . . . . . . . . . 29 cre[...]

  • Page 62

    62 Avaya one-X™ Mobile User Guide for RIM BlackBer ry November 2007 Index N New Voicemail . . . . . . . . . . . . . . . . . . . 18 P Phonebook . . . . . . . . . . . . . . . . . . . . 15 pre-installation require ments . . . . . . . . . . . . . 7 Q Quick Entry . . . . . . . . . . . . . . . . . . . . 19 make a call . . . . . . . . . . . . . . . . . [...]