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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Avaya S8700, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Avaya S8700 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Avaya S8700. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Avaya S8700 should contain:
- informations concerning technical data of Avaya S8700
- name of the manufacturer and a year of construction of the Avaya S8700 item
- rules of operation, control and maintenance of the Avaya S8700 item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Avaya S8700 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Avaya S8700, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Avaya service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Avaya S8700.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Avaya S8700 item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
555-233-141 Comcode 700253396 Issue 2 October 2002 Getting Started ZLWKW KH $ YD D6 0HGLD 6HUYHU ZLWK 0&&RU 6&&0H GLD* DWHZD 233141_2_title.fm Page i Friday, August 30, 20 02 12:02 P M[...]
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Page 2
Copyright 2002, A vaya Inc. All Rights Reserved Notice Every effort wa s made to ensure tha t the inform ation in this document was comple te and accurate at the time of pri nting. However , information is subject to change. Y our Responsibility for Y our Company’s T elecommuni cation s Securi ty The fin al responsibility for securin g both this [...]
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Page 3
Federal Communications Com mi ssion Statemen t Part 15: Note: This equipment has been tested and found to comply with th e limits f or a Clas s B digital device, pursuant to Part 15 of the FCC Rules. These limi ts are designed to provide reasonable protection against harmful interference in a residential in stallation. This equipment generates, use[...]
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Page 4
233141_2_title.fm Page iv Tuesday, A ugust 27, 2002 8:40 AM[...]
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Page 5
Installation Computer Specifications Hardware Software FTP program T elnet program T erminal emulation program (HyperT erminal) Web browser (Netscape [4.7.x] or Internet Explorer [5.0 or higher] only) Windows 95/98/NT/2000/ ME operating system 32 MB RAM 40 MB available disk space RS232 port connector Ethernet network connection (NIC card) XP/ Hardw[...]
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Page 6
- Legend - Services laptop Avaya technician or business partner Customer Nonswitched electrical outlet System administration Stop! Follow prompts on screen Warning! Use 2 people to lift equipment Customer-provided network information Green CAT5 cab le Crossover cable Red CAT5 cab le Sequence step 2 Customer network Duplex Reliability D High / Criti[...]
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Page 7
(2) Media server (2) UPS 1 Verifying the Equipment (4 - 68) CAT5 (4 - 68) CAT5 IPSI cables CAT5 (1) Duplication cable (1 - 64) IPSI adapter Ethernet switch (1 or more) Laptop to server cable CAT5 (1) Avaya MCC1 Media Gateway TM (4-176) TM Avaya SCC1 Media Gateway (1-64) Hex-head wrench (1/8 in., 3 mm) Cross-point screwdriver Fiber (1) Modem cable ([...]
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Page 8
Installing the Hardware: SNMP Module 2a Installing the Hardware: Mounting Brackets 2b IOIOI 10 TM X-Slot Connect UPS -M SNMP Module TM COMM PORT IOIOI ISOLATED ALARM PORT CO MM PORT IO IO I ISO LA TED AL AR M PO RT 2 IO IO I 10 TM X -Slo t Co nn ec t U PS -M S N M P M od ul e TM 3 IOIO I 10 TM X-Slo t Co nnec t U P S -M S N M P Modul e TM 4 COMM PO[...]
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Page 9
1 12 13 24 CONSOLE U1 U2 1 2 U1 U2 1 2 1 1 1 2 2 5' (1.5 m) 1 12 13 24 CONSOLE 1 12 13 24 CONSOLE U1 U2 1 2 U1 U2 1 2 2 2 3 3 4 4 5 6 7 5 6 7 8 1 1 8 9 1 1 2 2 2 1 D H/C Installing the Hardware: Rack Installation 2c[...]
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Page 10
3a Configuring the Hardware: Server 1 L P U L P U 2 1 2 1 2 1 5 4 3 2 L P U L P U HTTP:// 192.11.13.6 Username: 2 1 2 1 2 1 1 1 2 1 2 Login D H/C 1 2 3 4 7 6 1 1 2 1 2 5[...]
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Page 11
3b Configuring the Hardware: Duplication Cabling 1 2 1 0 1 0 5 5 5 5 4 4 4 4 3 3 3 3 2 2 2 2 TX RX TX RX 1 2 5 5 5 4 4 4 3 3 3 2 2 2 2 TX RX TX RX 1 2[...]
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Page 12
HTTP:// 192.11.13.6 Username: Login 3c Configuring the Hardware: Server 2 2 1 2 1 2 1 L P U L P U L P U L P U 2 1 2 1 2 1 5 4 3 2 D H/C 1 2 3 4 7 6 1 1 2 1 2 1 1 2 1 2 5[...]
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Page 13
1 4a Connecting the Cables: Duplex Reliability 1 0 5 4 3 2 1 0 5 4 3 2 L P U L P U 1 13 12 24 CONSOLE U1 U2 1 2 U1 U2 1 2 IOIOI 10 IOIOI 10 1 1 2 1 2 1 1 2 1 2 TX RX TX RX Front Rear D[...]
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Page 14
4b Connecting the Cables: High or Critical Reliability 1 1 0 5 4 3 2 TX RX 1 0 5 4 3 2 TX RX L P U L P U 1 13 12 24 CONSOLE 1 13 12 24 CONSOLE U1 U2 1 2 U1 U2 1 2 IOIOI 10 IOIOI 10 1 1 2 2 1 2 1 1 2 2 1 2 Front Rear H/C[...]
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Page 15
D o c u m e n t a t i o n 5a Configuring the UPS and the Ethernet Switch L P U L P U 2 1 2 1 D o c u m e n t a t i o n 5a Configuring the UPS and the Ethernet Switch L P U L P U 2 1 2 1 D H/C 2 3 1 1 1 1 2 1 2[...]
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Page 16
1 12 13 24 CONSOLE D o c um e n t a t i o n D o c u m ent a t ion 5b Configuring the UPS and the Ethernet Switch 2 1 2 1 L P U L P U CONSOLE 1 12 13 24 CONSOLE U1 U2 1 2 U1 U2 1 2 1 12 13 24 CONSOLE D o c um e n t a t i o n D o c u m ent a t ion 5b Configuring the UPS and the Ethernet Switch 2 1 2 1 L P U L P U CONSOLE 1 12 13 24 CONSOLE U1 U2 1 2 [...]
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Page 17
6a Connecting to the Media Gateway - New Installation: TM Avaya MCC1 1 1 AUX SERV INTF 1 2 3 4 5 9 13 17 6 10 14 18 7 11 15 19 8 12 16 TERM AUX SERV INTF 1 2 3 4 5 9 13 17 6 10 14 18 7 11 15 19 8 12 16 TERM 1 3 2 7 4 8 5 9 10 6 13 15 12 14 16 17 18 19 20 11 B E C D A AUX SERV INTF 1 2 3 4 5 9 13 17 6 10 14 18 7 11 15 19 8 12 16 TERM AUX SERV INTF 1[...]
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Page 18
6b Connecting to the Media Gateway - New Installation: TM Avaya SCC1 ALARMS EMER TR MAJ MIN WRN ACK ON OFF AUTO Mtce CLK S E R V I C E N E T W O R K ALARMS EMER TR MAJ MIN WRN ACK ON OFF AUTO Mtce CLK S E R V I C E N E T W O R K CLK S E R V I C E N E T W O R K 1 1 1 12 13 24 CONSOLE U1 U2 1 2 U1 U2 1 2 1 12 13 24 CONSOLE 1 12 13 24 CONSOLE U1 U2 1 [...]
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Page 19
ALARMS EMER TR MAJ MIN WRN ACK ON OFF AUTO CLK S E R V I C E N E T W O R K A CLK S E R V I C E N E T W O R K B ALARMS EMER TR MAJ MIN WRN ACK ON OFF AUTO CLK S E R V I C E N E T W O R K A 7 Connecting to the Media Gateway - Migration 1 1 1 12 13 24 CONSOLE U1 U2 1 2 U1 U2 1 2 1 12 13 24 CONSOLE 1 12 13 24 CONSOLE U1 U2 1 2 U1 U2 1 2 1 1 2 1 2 1 1 2[...]
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Page 20
Problem: Solution: Contact the project manager Contact the project manager Contact the project manager Is the UPS plugged into the outlet? Does the outlet have power? Refer to the UPS user's guide Is the switch plugged into the UPS? Does the UPS have power? Refer to the user's guide Is the media server plugged into the UPS? Does the UPS h[...]