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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Axis Communications P3904-R, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Axis Communications P3904-R one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Axis Communications P3904-R. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Axis Communications P3904-R should contain:
- informations concerning technical data of Axis Communications P3904-R
- name of the manufacturer and a year of construction of the Axis Communications P3904-R item
- rules of operation, control and maintenance of the Axis Communications P3904-R item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Axis Communications P3904-R alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Axis Communications P3904-R, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Axis Communications service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Axis Communications P3904-R.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Axis Communications P3904-R item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
AXIS P3904–R Network Camera User Manual[...]
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Page 2
About this Document This manual is intended for administrators and users of the AXIS P3904–R, and is applicable to rmware 5.55 and later . It includes instructions for using and managing the product on your network. Previous experience of networking will be of use when using this product. Some knowledge of UNIX or Linux-based systems may also [...]
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Page 3
Korea 이 기 기 는 가 정용 (B 급 ) 전 자파 적 합 기기 로서 주 로 가 정 에 서 사용 하는 것을 목 적 으로 하 며, 모든 지 역에 서 사용 할 수 있 습 니 다 . 적 절히 접 지된 STP (shielded twisted pair) 케이 블 을 사용 하 여 제품 을 연 결 하십 시오 . Safety This product complies with IE[...]
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Page 4
AXIS P3904–R Network Camera T able of Contents Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Connectors and Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]
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Page 5
AXIS P3904–R Network Camera Hardware Overview Hardware Overview N E T S T A T PW R N E T S T A T PW R 1 2 3 4 5 6 1 Optic assembly 2 P art number (P/N) & Serial number (S/N) 3 LED indicators 4 SD card slot (microSD) 5 Control button 6 Network connector M12/RJ45 Connectors and Buttons For technical specications, see page 52 . Network Connec[...]
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Page 6
AXIS P3904–R Network Camera Hardware Overview NO NO NO TICE TICE TICE Due to local regulations or the environmental and electrical conditions in which the product is to be used, a shielded network cable (STP) may be appropriate or required. All cables connecting the product to the network and that are routed outdoors or in demanding electrical en[...]
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Page 7
AXIS P3904–R Network Camera Accessing the Product Accessing the Product To install the Axis product, refer to the Installation Guide supplied with the product. The product can be used with most operating systems and browsers. The recommended browsers are Internet Explorer with Windows, Safari with Macintosh and Firefox with other operating system[...]
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Page 8
AXIS P3904–R Network Camera Accessing the Product The default administrator user name root is permanent and cannot be deleted. If the password for root is lost, the product must be reset to the factory default settings. See Reset to Factory Default Settings on page 47 . To set the password via a standard HTTP connection, enter it directly in the [...]
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Page 9
AXIS P3904–R Network Camera Accessing the Product Manual Trigger The Manual T rigger is used to trigger an action rule from the Live View page. The manual trigger can for example be used to validate actions during product installation and conguration. To congure the manual trigger: 1. Go to Setup > Events . 2. Click Add to add a new acti[...]
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Page 10
AXIS P3904–R Network Camera Accessing the Product Click the Emulate joystick mode button and click in the image to move the camera view in the direction of the mouse pointer . Click the Center mode button and click in the image to center the camera view on that position. The center mode button could also be used to zoom in on a specic area. Cl[...]
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Page 11
AXIS P3904–R Network Camera Media Streams Media Streams The Axis product provides several video stream formats. Y our requirements and the properties of your network will determine the type you use. The Live View page in the product provides access to H.264 and Motion JPEG video streams, and to the list of available stream proles. Other applic[...]
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Page 12
AXIS P3904–R Network Camera Media Streams The AMC Control P anel can be used to congure various video settings. Please see the AXIS Media Control User’s Manual for more information. The AMC Control P anel is automatically installed on rst use, after which it can be congured. Open the AMC Control P anel from: • Windows Control P anel [...]
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Page 13
AXIS P3904–R Network Camera Media Streams Note • <ip>= IP addess • The Axis product supports QuickTime 6.5.1 and later . • QuickTime adds latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this. 13[...]
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Page 14
AXIS P3904–R Network Camera Setting Up the Product Setting Up the Product The Axis product can be congured by users with administrator or operator rights. T o open the product’s Setup pages, click Setup in the top right-hand corner of the Live View page. • Administrators have unrestricted access to all settings. • Operators have access t[...]
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Page 15
AXIS P3904–R Network Camera Video Video It is possible to congure the following video features in your Axis product: • Video stream. See page 15 . • Stream proles. See page 16 . • Camera settings. See page 17 . • View areas. See page 18 . • Overlay image. See page 19 . • Privacy mask. See page 2 1 . Video Stream Y ou can dene[...]
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Page 16
AXIS P3904–R Network Camera Video Click Save to apply the new settings. H.264 H.264, also known as MPEG-4 P art 1 0/AVC, is a video compression standard that provides high quality video streams at low bit rates. An H.264 video stream consists of different types of frames such as I-frames and P-frames. An I-frame is a complete image whereas P-fram[...]
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Page 17
AXIS P3904–R Network Camera Video Camera Settings The Video > Camera Settings page provides access to advanced image settings for the Axis product. Image Appearance Increasing the Color level increases the color saturation. The value 1 00 gives maximum color saturation. The value 0 gives a black and white image. The image Brightness can be adj[...]
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Page 18
AXIS P3904–R Network Camera Video Exposure zones - This setting determines which part of the image is used to calculate the exposure. For most situations, the Auto setting can be used. For particular requirements, select a predened area. Shutter & Gain The shutter and gain settings affect the amount of motion blur and noise in the image. T[...]
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Page 19
AXIS P3904–R Network Camera Video 6. Select Enable PTZ to enable digital PTZ for the view area. 7. Click Save to save the settings. To modify a view area, select the view area in the list and modify the settings as required. Click Save . To remove a view area, select the view area and click Remove . Note The PTZ functionality is useful during ins[...]
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Page 20
AXIS P3904–R Network Camera Video 3. Click Upload . 4. The Transparency Settings page is now displayed: - To make a color in the overlay image transparent, select Use transparency and enter the RGB hexadecimal value for the color . Example: To make white transparent, enter #FFFFFF . - To scale the image automatically , select Scale with resolutio[...]
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Page 21
AXIS P3904–R Network Camera Video Privacy Mask A privacy mask is an area of solid color that prohibits users from viewing parts of the monitored area. Privacy masks cannot be bypassed via the VAPIX® Application Programming Interface (API). The Privacy Mask List ( Video > Privacy Mask ) shows all the masks that are currently congured in the[...]
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Page 22
AXIS P3904–R Network Camera Live View Config Live View Config Y ou can customize the Live View page and alter it to suit your requirements. It is possible to dene the following features of the Live View page. • Stream Prole. See page 16 . • Default Viewer for Browser . See page 22 . • Viewer Settings. See page 22 . • Action Button[...]
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Page 23
AXIS P3904–R Network Camera Live View Config • Select Enable recording button to enable recording from the Live View page. This button is available when using the AMC viewer . The recordings are saved to the location specied in the AMC Control P anel. See AXIS Media Control (AMC) on page 1 1 . User Dened Links To display user-dened li[...]
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Page 24
AXIS P3904–R Network Camera PTZ (Pan Tilt Zoom) PTZ (Pan Tilt Zoom) The PTZ menu is available if digital PTZ (pan, tilt and zoom) is enabled in the selected view area. For more information on view areas, see View Area on page 18 . Preset P ositions A preset position is a predened view that can be used to quickly steer the camera to a specic[...]
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Page 25
AXIS P3904–R Network Camera PTZ (Pan Tilt Zoom) To modify or remove guard tours, go to PTZ > Guard Tour , select the guard tour in the Guard Tour List and click Modify/Remove . For more information see the online help . Note This Axis product supports limited guard tours. The pause between successive guard tours must be set to at least 1 0 min[...]
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Page 26
AXIS P3904–R Network Camera Detectors Detectors Camera T ampering Camera T ampering can generate an alarm whenever the camera is repositioned, or when the lens is covered, sprayed or severely defocused. To send an alarm, for example an email, an action rule must be set up. To congure tampering: 1. Go to Detectors > Camera Tampering . 2. Set[...]
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Page 27
AXIS P3904–R Network Camera Detectors Note • Using the motion detection feature may decrease the product’s overall performance. • The position of the Motion Detection Window is relative to the orientation of the Camera. Changing the orientation of the camera will also change the position of the Motion Detection Window . Set Up Motion Detect[...]
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Page 28
AXIS P3904–R Network Camera Detectors Note • To trigger on small objects or movements, use several small motion detection windows rather than one large window and select a low object size. • To avoid triggering on small objects, select a high object size. • While monitoring an area where moving objects are not expected, select a high histor[...]
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Page 29
AXIS P3904–R Network Camera Applications Applications Third party applications can be uploaded to and installed on the Axis product. Applications add functionality to the product, for example video analytics and intelligent video capabilities such as recognition, tracking, detection and counting. For information about available applications, down[...]
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Page 30
AXIS P3904–R Network Camera Applications If the Axis product is reset to factory default, installed applications and their settings are removed. For information about factory default, see Reset to Factory Default Settings . 30[...]
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Page 31
AXIS P3904–R Network Camera Events Events The Axis product can be congured to perform actions when different events occur , for example, start a recording when motion is detected. The set of conditions that denes how and when the action is triggered is called an Action Rule . Available action rule triggers and conditions include: • Applic[...]
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Page 32
AXIS P3904–R Network Camera Events - Use Schedule – T rigger the rule according to the selected schedule. See Schedules on page 34 . Available actions include: • Overlay T ext – Display an overlay text. See Using Overlay T ext in an Action Rule on page 20 . • PTZ Control - Preset P osition – Go to a preset position. - Guard T our – St[...]
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Page 33
AXIS P3904–R Network Camera Events The recording Duration of some actions can be set to include time immediately before and after the event. Select Pre-trigger time and/or P ost-trigger time and enter the number of seconds. When While the rule is active is enabled and the action is triggered again during the post-trigger time, the recording time [...]
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Page 34
AXIS P3904–R Network Camera Events Setting Up an Email Recipient Email recipients can be congured by selecting one of the listed email providers, or by specifying the SMTP server , port and authentication used by , for example, a corporate email server . Note Some email providers have security lters that prevent users from receiving or view[...]
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Page 35
AXIS P3904–R Network Camera Recordings Recordings The Axis product can be congured to record video continuously or according to an action rule: • To start a continuous recording, see page 35 . • To set up action rules, see page 32 . • To access recordings, see Recording List on page 35 . • To congure camera controlled storage, see S[...]
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Page 36
AXIS P3904–R Network Camera Languages Languages Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected language. To switch languages, go to Setup > Languages and rst upload the new language le. Browse and locate the le and click the Upload Language button. Sel[...]
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Page 37
AXIS P3904–R Network Camera System Options System Options Security Users User access control is enabled by default and can be congured under System Options > Security > Users . An administrator can set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means that anybody may[...]
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Page 38
AXIS P3904–R Network Camera System Options 2. Select an HTTPS certicate from the list of installed certicates. 3. Optionally , click Ciphers and select the encryption algorithms to use for SSL. 4. Set the HTTPS Connection P olicy for the different user groups. 5. Click Save to enable the settings. To access the Axis product via the desired [...]
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Page 39
AXIS P3904–R Network Camera System Options To change the date and time settings, select the preferred Time mode under New Server Time : • Synchronize with computer time – Sets date and time according to the computer’s clock. With this option, date and time are set once and will not be updated automatically . • Synchronize with NTP Server [...]
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Page 40
AXIS P3904–R Network Camera System Options Assign IP Address Using ARP/Ping The product's IP address can be assigned using ARP/Ping. The command must be issued within 2 minutes of connecting power . 1. Acquire a free static IP address on the same network segment as the computer . 2. Locate the serial number (S/N) on the product label. 3. Ope[...]
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Page 41
AXIS P3904–R Network Camera System Options AXIS Internet Dynamic DNS Service AXIS Internet Dynamic DNS Service assigns a host name for easy access to the product. For more information, see www .axiscam.net To register the Axis product with AXIS Internet Dynamic DNS Service, go to System Options > Network > T CP/IP > Basic . Under Service[...]
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Page 42
AXIS P3904–R Network Camera System Options HTTP The HTTP port used by the Axis product can be changed under System Options > Network > T CP/IP > Advanced . In addition to the default setting, which is 80, any port in the range 1 024–65535 can be used. HTTPS The HTTPS port used by the Axis product can be changed under System Options >[...]
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Page 43
AXIS P3904–R Network Camera System Options Note H.264 video streams will not be available if the RTSP server is disabled. SOCKS SOCKS is a networking proxy protocol. The Axis product can be congured to use a SOCKS server to reach networks on the other side of a rewall or proxy server . This functionality is useful if the Axis product is loc[...]
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Page 44
AXIS P3904–R Network Camera System Options UPnP TM The Axis product includes support for UPnP TM . UPnP TM is enabled by default and the product is automatically detected by operating systems and clients that support this protocol. UPnP TM can be disabled under System Options > Network > UPnP TM . RTP/H.264 The RTP port range and multicast [...]
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Page 45
AXIS P3904–R Network Camera System Options The SD card is managed on the System Options > Storage page. Click SD Card to open Storage Management . If the card’s status shows as failed, click Check disk to see if the problem can be found and then try Repair . This option is only available for SD cards with ext4. For SD cards with vFA T , use [...]
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Page 46
AXIS P3904–R Network Camera System Options • the subnet mask • the system time • uploaded applications are kept but must be restarted Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control b[...]
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Page 47
AXIS P3904–R Network Camera System Options Advanced Scripting Scripting allows experienced users to customize and use their own scripts. NO NO NO TICE TICE TICE Improper use may cause unexpected behavior and loss of contact with the Axis product. Axis strongly recommends that you do not use this function unless you understand the consequences. Ax[...]
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Page 48
AXIS P3904–R Network Camera Troubleshooting Troubleshooting Checking the Firmware Firmware is software that determines the functionality of network devices. One of your rst actions when troubleshooting a problem should be to check the current rmware version. The latest version may contain a correction that xes your particular problem. Th[...]
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Page 49
AXIS P3904–R Network Camera Troubleshooting 5. Reinstall the product, referring to the Installation Guide. If the emergency recovery procedure does not get the product up and running again, contact Axis support at www .axis.com/techsup/ Symptoms, P ossible Causes and Remedial Actions Problems setting the IP address When using ARP/Ping Try the ins[...]
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Page 50
AXIS P3904–R Network Camera Troubleshooting No H.264 displayed in the client Check that the relevant H.264 connection methods and correct interface are enabled in the AMC Control P anel (streaming tab). See AXIS Media Control (AMC) on page 1 1 . In the AMC Control P anel, select the H.264 tab and click Set to default H.264 decoder . Check that RT[...]
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Page 51
AXIS P3904–R Network Camera Troubleshooting Storage and disk management problems Storage disruption A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other read or write problems occur . To identify the source of the problem, check the System Log under System Options > Support > Logs & Re[...]
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Page 52
AXIS P3904–R Network Camera T echnical Specifications T echnical Specifications Function/group Item Specications Model AXIS P3904–R Image sensor Progressive scan RGB CMOS 1/2.8” Lens M12 mount, xed iris, megapixel resolution Horizontal angle of view: 87° V ertical angle of view: 47° Diagonal angle of view: 1 02° Minimum illuminatio[...]
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Page 53
AXIS P3904–R Network Camera T echnical Specifications Function/group Item Specications Application Programming Interface Open API for software integration, including VAPIX® and AXIS Camera Application Platform from Axis Communications; specications available at www .axis.com Included the ONVIF specication available at www .onvif.org Su[...]
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Page 54
AXIS P3904–R Network Camera T echnical Specifications Function/group Item Specications Included accessories Installation and Management Software CD Installation Guide Drill hole template Windows decoder 1-user license Top cover tool Lens tool Allen key resitorx Video management software (not included) AXIS Camera Station — Video management [...]
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Page 55
User Manual V er . M2.2 AXIS P3904–R Network Camera Date: July 20 14 © Axis Communications AB, 20 14 P art No. 58598[...]