Axis Q1932-E manual

AXIS Q1932–E Thermal Network Camera User Manual[...]

About this Document This manual is intended for administrators and users of AXIS Q1932–E Thermal Network Camera, and is applicable to rmware 5.55 and later . It includes instructions for using and managing the product on your network. Previous experience of networking will be of use when using this product. Some knowledge of UNIX or Linux-base[...]

Safety This product complies with IEC/EN/UL 60950-1 and IEC/EN/UL 60950-22, Safety of Information Technology Equipment. The product shall be grounded either through a shielded network cable (STP) or other appropriate method. The power supply used with this product shall fulll the requirements for Safety Extra Low V oltage (SEL V) and Limited Pow[...]

AXIS Q1932–E Ther mal Network Camera T able of Contents Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Connectors and Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

AXIS Q1932–E Ther mal Network Camera T able of Contents P erformance Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 5[...]

AXIS Q1932–E Ther mal Network Camera Hardware Overview Hardware Overview 4 5 6 3 2 1 7 8 1 P ower connector 2 I/O and audio terminal connector 3 Network connector 4 Status indicator LED 5 MicroSD memory card slot 6 Control button 7 Foot 8 Mounting bracket Connectors and Buttons For technical specications, see page 56 . Network Connector RJ45 E[...]

AXIS Q1932–E Ther mal Network Camera Hardware Overview • Input/Output (I/O) devices When connecting external equipment, a multi-connector cable (available from Axis) is required in order to maintain the product’s IP rating. For more information, see Multi-Connector Cable (sold separately) on page 50 . P ower Connector Terminal connector for c[...]

AXIS Q1932–E Ther mal Network Camera Access the Product Access the Product To install the Axis product, refer to the Installation Guide supplied with the product. The product can be used with most operating systems and browsers. The recommended browsers are Internet Explorer with Windows, Safari with Macintosh and Firefox with other operating sys[...]

AXIS Q1932–E Ther mal Network Camera Access the Product To prevent network eavesdropping, the root password can be set via an encrypted HTTPS connection, which requires an HTTPS certicate. HTTPS (Hypertext Transfer Protocol over SSL) is a protocol used to encrypt trafc between web browsers and servers. The HTTPS certicate ensures encrypt[...]

AXIS Q1932–E Ther mal Network Camera Access the Product Manual Trigger The Manual Trigger is used to trigger an action rule from the Live View page. The manual trigger can for example be used to validate actions during product installation and conguration. To congure the manual trigger: 1. Go to Setup > Events . 2. Click Add to add a new[...]

AXIS Q1932–E Ther mal Network Camera Access the Product Use the slider to control the volume of the speakers and the microphone. Half-duplex mode The T alk/Listen button is used to switch between sending and receiving audio. The button can be congured from the Audio tab in the AMC Control panel: • Push-T o-Talk mode: Click and hold the butto[...]

AXIS Q1932–E Ther mal Network Camera Media Streams Media Streams The Axis product provides several audio and video stream formats. Your requirements and the properties of your network will determine the type you use. The Live View page in the product provides access to H.264 and Motion JPEG video streams, audio streams and to the list of availabl[...]

AXIS Q1932–E Ther mal Network Camera Media Streams The AMC Control P anel can be used to congure various video and audio settings. Please see the AXIS Media Control User’s Manual for more information. The AMC Control P anel is automatically installed on rst use, after which it can be congured. Open the AMC Control P anel from: • Wind[...]

AXIS Q1932–E Ther mal Network Camera Media Streams Note • <ip>= IP addess • The Axis product supports QuickTime 6.5.1 and later . • QuickTime may add latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this. Access Audio Streams The L[...]

AXIS Q1932–E Ther mal Network Camera Set Up the Product Set Up the Product The Axis product can be congured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in the top right-hand corner of the Live View page. • Administrators have unrestricted access to all settings. • Operators have access t[...]

AXIS Q1932–E Ther mal Network Camera Video and Audio Video and Audio The video and audio settings can be used to optimize video and audio quality . Y ou can congure the following: • Video stream settings. See page 16 . • Stream proles. See page 17 . • Camera settings. See page 18 . • Overlay image. See page 18 . • Privacy mask. Se[...]

AXIS Q1932–E Ther mal Network Camera Video and Audio • P alette . The image can be colored by applying a palette . Colors in the image indicate temperature differences and can be used to improve visibility of ne details. The palette selected here is used as the default palette, other palettes can be selected on the Live View page. • Maximu[...]

AXIS Q1932–E Ther mal Network Camera Video and Audio • When setting up continuous recording. See Continuous Recording on page 34 . • In the Live View page – select the stream prole from the Stream prole drop-down list. For quick setup, use one of the predened stream proles. Each predened prole has a descriptive name, indic[...]

AXIS Q1932–E Ther mal Network Camera Video and Audio 6. Click Save . To modify the date and time format, go to System Options > Date & Time . See Date & Time on page 39 . Overlay Image An overlay image is a static image superimposed over the video stream. The image, for example a company logo, is used to provide extra information or to[...]

AXIS Q1932–E Ther mal Network Camera Video and Audio 1. Go to Video & Audio > Video Stream and select the Image tab . 2. Under Overlay Settings , select Include text . 3. Enter the modier #D and, optionally , additional text which will be displayed also when the action rule is not active. Create the action rule: 1. Go to Events > Act[...]

AXIS Q1932–E Ther mal Network Camera Video and Audio Simplex — Network Camera microphone only - Audio captured by the product microphone is transmitted from the Axis product to one or more clients. To set the audio mode, go to Video & Audio > Audio Settings and select the desired mode from the Audio mode drop-down list. Audio Input An ex[...]

AXIS Q1932–E Ther mal Network Camera Video and Audio Note A multi-connector cable (available from Axis; Multi-Connector Cable (sold separately) ) is required when connecting external audio equipment to the Axis product. Output gain - Control the volume (dB Full Scale) of the line audio output. If the sound is too low , choose a higher dB. If the [...]

AXIS Q1932–E Ther mal Network Camera Configure the Live View Page Configure the Live View Page Y ou can customize the Live View page and alter it to suit your requirements. It is possible to dene the following features of the Live View page. • Stream Prole. See page 17 . • Default Viewer for Browser . See page 23 . • Viewer Settings[...]

AXIS Q1932–E Ther mal Network Camera Configure the Live View Page User Dened Links To display user-dened links in the Live View page, select the Show custom link option, give the link a name and then enter the URL to link to. When dening a web link do not remove the 'http://' from the URL address. Custom links can be used to r[...]

AXIS Q1932–E Ther mal Network Camera Detectors Detectors Shock Detection Enable Shock Detection from the Detectors menu. Shock detection is used, for example, to generate an alarm if the product is hit by an object. Use the Shock sensitivity slider to adjust the sensitivity level at which the product should send an alarm upon being hit. Low sensi[...]

AXIS Q1932–E Ther mal Network Camera Detectors P arameter Object Size History Sensitivity High level (1 00%) Only very large objects trigger motion detection. An object that appears in the window triggers motion detection for a long time before it is considered as non-moving. Small variations in thermal radiation between object and background wil[...]

AXIS Q1932–E Ther mal Network Camera Applications Applications Third party applications can be uploaded to and installed on the Axis product. Applications add functionality to the product, for example video analytics and intelligent video capabilities such as recognition, tracking, detection and counting. For information about available applicati[...]

AXIS Q1932–E Ther mal Network Camera Applications If the Axis product is reset to factory default, installed applications and their settings are removed. For information about factory default, see Reset to Factory Default Settings . AXIS Cross Line Detection The application AXIS Cross Line Detection is included in this product. AXIS Cross Line De[...]

AXIS Q1932–E Ther mal Network Camera Applications 4. Click and drag the line to the desired position in the image. 5. Click T oggle to change the direction that the cross line will monitor . The direction is represented by a blue arrow . Objects crossing the line, in the direction of the arrow , will trigger the alarm or event. If both arrows are[...]

AXIS Q1932–E Ther mal Network Camera Applications 4. T o add an exclude area click Add Exclude . Note Enabling Visual conrmation may introduce video latency . 5. Click the Visual Conrmation box and check that the area of interest polygon turns red when objects enter the area. The lines stay red as long as moving objects are detected within [...]

AXIS Q1932–E Ther mal Network Camera Events Events The Event pages allow you to congure the Axis product to perform actions when different events occur . For example, the product can start a recording or send an email notication when motion is detected. The set of conditions that denes how and when the action is triggered is called an ac[...]

AXIS Q1932–E Ther mal Network Camera Events 3. Select a recipient T ype . 4. Enter the information needed for the recipient type. 5. Click Test to test the connection to the recipient. 6. Click OK . Set Up Email Recipients Email recipients can be congured by selecting one of the listed email providers, or by specifying the SMTP server , port a[...]

AXIS Q1932–E Ther mal Network Camera Events 3. Click OK . To use the recurrence in an action rule, rst select Time from the Trigger drop-down list in the Action Rule Setup page and then select the recurrence from the second drop-down list. To modify or remove recurrences, select the recurrence in the Recurrences List and click Modify or Remove[...]

AXIS Q1932–E Ther mal Network Camera Recordings Recordings The Axis product can be congured to record video continuously or according to an action rule: • To start a continuous recording, see page 34 . • To set up action rules, see page 3 1 . • To access recordings, see Recording List on page 34 . • To congure camera controlled stor[...]

AXIS Q1932–E Ther mal Network Camera Recordings 5. Click Save to save and start the recording. 35[...]

AXIS Q1932–E Ther mal Network Camera Languages Languages Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected language. To switch languages, go to Setup > Languages and rst upload the new language le. Browse and locate the le and click the Upload Language bu[...]

AXIS Q1932–E Ther mal Network Camera System Options System Options Security Users User access control is enabled by default and can be congured under System Options > Security > Users . An administrator can set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means that an[...]

AXIS Q1932–E Ther mal Network Camera System Options 3. Optionally , click Ciphers and select the encryption algorithms to use for SSL. 4. Set the HTTPS Connection P olicy for the different user groups. 5. Click Save to enable the settings. To access the Axis product via the desired protocol, enter https:// or http:// in the address eld in a br[...]

AXIS Q1932–E Ther mal Network Camera System Options 1. Go to Setup > System Options > Security > Certicates . 2. Click Create self-signed certicate and provide the requested information. To create and install a CA-signed certicate: 1. Create a self-signed certicate as described above. 2. Go to Setup > System Options > S[...]

AXIS Q1932–E Ther mal Network Camera System Options Network Basic T CP/IP Settings The Axis product supports IP version 4 and IP version 6. Both versions can be enabled simultaneously , and at least one version must always be enabled. IPv4 Address Conguration By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP a[...]

AXIS Q1932–E Ther mal Network Camera System Options ping -l 408 -t <IP address> Windows example (this may require that you run the command prompt as an administrator) arp -s 192.168.0.125 00-40-8c-18-10-00 ping -l 408 -t 192.168.0.125 4. Check that the network cable is connected and then restart the product by disconnecting and reconnecting[...]

AXIS Q1932–E Ther mal Network Camera System Options Domain name - Enter the domain(s) to search for the host name used by the Axis product. Multiple domains can be separated by semicolons. The host name is always the rst part of a fully qualied domain name, for example, myserver is the host name in the fully qualied domain name myserver.[...]

AXIS Q1932–E Ther mal Network Camera System Options Note • For NAT traversal to work, this must be supported by the router . The router must also support UPnP TM . • The router has many different names: “NAT router”, “Network router”, “Internet Gateway”, ”Broadband router”, “Broadband sharing device” or “Home rewall?[...]

AXIS Q1932–E Ther mal Network Camera System Options SNMP The Simple Network Management Protocol (SNMP) allows remote management of network devices. An SNMP community is the group of devices and management station running SNMP . Community names are used to identify groups. To enable and congure SNMP in the Axis product, go to the System Options[...]

AXIS Q1932–E Ther mal Network Camera System Options Storage SD Card NO NO NO TICE TICE TICE To prevent corruption of recordings, the SD card should always be unmounted before it is ejected. Note For SD card recommendations see www .axis.com Supports microSD cards with up to 64 GB of storage. For best recording performance, use a microSDHC or micr[...]

AXIS Q1932–E Ther mal Network Camera System Options 1. Insert the SD card in the SD card slot. 2. Open the Axis product’s webpages and go to Setup > System Options > Storage . 3. Click SD Card . 4. Click Format and select the desired le system. 5. Click OK to start formatting the card. Network Share Network share allows you to add netw[...]

AXIS Q1932–E Ther mal Network Camera System Options Maintenance The Axis product provides several maintenance functions. These are available under System Options > Maintenance . Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings. Note A restart clears all[...]

AXIS Q1932–E Ther mal Network Camera System Options Y ou can view or download the server report. Downloading the server report creates a .zip le that contains a complete server report text le in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s Live View . The server repo[...]

AXIS Q1932–E Ther mal Network Camera System Options 1. Disconnect power from the product. 2. Press and hold the control button and reconnect power . See Hardware Overview on page 6 . 3. K eep the control button pressed for about 15–30 seconds until the status LED indicator ashes amber . 4. Release the control button. The process is complete [...]

AXIS Q1932–E Ther mal Network Camera Multi-Connector Cable (sold separately) Multi-Connector Cable (sold separately) When connecting external equipment to the Axis product, a multi-connector cable (available from Axis) is required in order to maintain the product’s IP rating. The multi-connector cable can be purchased from your Axis reseller . [...]

AXIS Q1932–E Ther mal Network Camera Multi-Connector Cable (sold separately) in parallel with the load, for protection against voltage transients. 12 V max 50 mA 1 2 A B Connection diagram A I/O congured as input B I/O congured as output I/O connector 1 2 3 4 5 1[...]

AXIS Q1932–E Ther mal Network Camera Troubleshooting Troubleshooting Check the Firmware Firmware is software that determines the functionality of network devices. One of your rst actions when troubleshooting a problem should be to check the current rmware version. The latest version may contain a correction that xes your particular probl[...]

AXIS Q1932–E Ther mal Network Camera Troubleshooting 5. Reinstall the product, referring to the Installation Guide. If the emergency recovery procedure does not get the product up and running again, contact Axis support at www .axis.com/techsup/ Symptoms, P ossible Causes and Remedial Actions Problems setting the IP address When using ARP/Ping Tr[...]

AXIS Q1932–E Ther mal Network Camera Troubleshooting Problems with streaming H.264 Problems with AXIS Media Control ( Internet Explorer only ) To enable the updating of video images in Internet Explorer , set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer . No H.264 displayed in the cl[...]

AXIS Q1932–E Ther mal Network Camera Troubleshooting P oor audio quality Stuttering Reduce the number of listeners and viewers. Decrease image resolution and compression. Unsynchronized audio and video using H.264 Synchronize the product’s date and time settings with an NTP server . Go to Setup > System Options > Date & Time . Distort[...]

AXIS Q1932–E Ther mal Network Camera T echnical Specifications T echnical Specifications Function/group Item Specications Model AXIS Q1932–E Image sensor Uncooled Micro bolometer 640x480 pixels, pixel pitch 17 µm Lens 1 0 mm: f 1.2 FoV horizontal 57° V ertical 44° 19 mm: f 1.2 FoV horizontal 32°, V ertical 24° 35 mm: f 1.2 FoV horizon[...]

AXIS Q1932–E Ther mal Network Camera T echnical Specifications Function/group Item Specications Audio streaming Two-way , Full duplex Audio compression AAC LC 8/16 kHz G.7 1 1 PCM 8 kHz G.726 ADPCM 8 kHz Congurable bit rate Audio Audio input/output External microphone or line input, line output Security P assword protection, IP address [...]

AXIS Q1932–E Ther mal Network Camera T echnical Specifications Function/group Item Specications Storage conditions -40 ºC to 7 0 ºC (-40 ºF to 158 ºF) Approvals EN 550 22 Class A, EN 50 12 1-4, EN 550 24, EN 61 000-3-2, EN 6 1 000-3-3, EN 6 1 000-6-1, EN 6 1 000-6-2 FCC P art 15 Subpart B Class A ICES-003 Class A VCCI Class A C-tick AS/NZ[...]

AXIS Q1932–E Ther mal Network Camera T echnical Specifications Connectors P ower Connector SD Card Slot Supports microSD cards with up to 64 GB of storage. For best recording performance, use a microSDHC or microSDXC card with speed class 1 0. P erformance Considerations When setting up your system, it is important to consider how various settin[...]

User Manual V er . M1.13 AXIS Q1932–E Thermal Network Camera Date: July 2014 © Axis Communications AB, 20 14 P art No. 565 1 0[...]