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Axis Q6044 manual

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Table of contents for the manual

  • Page 1

    USER MANUAL AXIS Q6044 PTZ Dome Network Camera[...]

  • Page 2

    About this Document This manual is intended for administrators and users of AXIS Q6044 PTZ Dome Network Camera, and is applicable to rmware 5.55 and later. It includes instructions for using and managing the product on your network. Previous experience of networking will be of use when using this product. Some knowledge of UNIX or Linux-based sy[...]

  • Page 3

    Europe This symbol means that the product shall not be disposed of together with household or commercial waste. Directive 2012/19/EU on waste electrical and electronic equipment (WEEE) is applicable in the European Union member states. To prevent potential harm to human health and the environment, the product must be disposed of in an approved and [...]

  • Page 4

    AXIS Q6044 PTZ Dome Network Camera Table of Contents Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Connectors and Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 5

    AXIS Q6044 PTZ Dome Network Camera Table of Contents Multi-Connector Cable (sold separately) . . . . . . . . . . . . . . . . . . . . . . . . 57 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Checking the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 6

    AXIS Q6044 PTZ Dome Network Camera Hardware Overview Hardware Overview 1 2 3 4 5 6 7 1 Part number (P/N) & Serial number (S/N) 2 Network connector (PoE+) 3 Multi-connector 4 SD card slot 5 Status LED indicator 6 Control button 7 Power button Connectors and Buttons For technical specications, see page 64 . Network Connector RJ45 Ethernet conn[...]

  • Page 7

    AXIS Q6044 PTZ Dome Network Camera Hardware Overview NOTICE NOTICE NOTICE The product shall be connected using a shielded network cable (STP). All cables connecting the product to the midspan shall be shielded (STP) and intended for their specic use. Make sure that the midspan is properly grounded. For information about regulatory requirements, [...]

  • Page 8

    AXIS Q6044 PTZ Dome Network Camera Hardware Overview Midspan LED Indicators LED Color Indication Unlit No camera connected. Green Steady when camera connected, normal operation. Green, ashing Slow ash when overcurrent or short circuit condition on the port. Port Green, ashing Fast ash when input voltage is out of range or other internal[...]

  • Page 9

    AXIS Q6044 PTZ Dome Network Camera Accessing the Product Accessing the Product To install the Axis product, refer to the Installation Guide supplied with the product. The product can be used with most operating systems and browsers. The recommended browsers are Internet Explorer with Windows, Safari with Macintosh and Firefox with other operating s[...]

  • Page 10

    AXIS Q6044 PTZ Dome Network Camera Accessing the Product Access from the Internet Once connected, the Axis product is accessible on your local network (LAN). To access the product from the Internet you must congure your network router to allow incoming data trafc to the product. To do this, enable the NAT-traversal feature, which will attempt[...]

  • Page 11

    AXIS Q6044 PTZ Dome Network Camera Accessing the Product The Live View Page The controls and layout of the Live View page may have been customized to meet specic installation requirements and user preferences. Consequently, some of the examples and functions featured here may differ from those displayed in your own Live View page. The following [...]

  • Page 12

    AXIS Q6044 PTZ Dome Network Camera Accessing the Product To show the manual trigger buttons in the Live View page: 1. Go to Setup > Live View Layout . 2. Under Action Buttons , select Show manual trigger button . AXIS Media Control viewer toolbar The AXIS Media Control viewer toolbar is available in Internet Explorer only. See AXIS Media Control[...]

  • Page 13

    AXIS Q6044 PTZ Dome Network Camera Accessing the Product Click the Emulate joystick mode button and click in the image to move the camera view in the direction of the mouse pointer. Click the Center mode button and click in the image to center the camera view on that position. The center mode button could also be used to zoom in on a specic area[...]

  • Page 14

    AXIS Q6044 PTZ Dome Network Camera Media Streams Media Streams The Axis product provides several audio and video stream formats. Your requirements and the properties of your network will determine the type you use. The Live View page in the product provides access to H.264 and Motion JPEG video streams, audio streams and to the list of available st[...]

  • Page 15

    AXIS Q6044 PTZ Dome Network Camera Media Streams The AMC Control Panel can be used to congure various video and audio settings. Please see the AXIS Media Control User’s Manual for more information. The AMC Control Panel is automatically installed on rst use, after which it can be congured. Open the AMC Control Panel from: • Windows Con[...]

  • Page 16

    AXIS Q6044 PTZ Dome Network Camera Media Streams Note • <ip>= IP addess • The Axis product supports QuickTime 6.5.1 and later. • QuickTime adds latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this. Accessing Audio Streams The Live V[...]

  • Page 17

    AXIS Q6044 PTZ Dome Network Camera Setting Up the Product Setting Up the Product The Axis product can be congured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in the top right-hand corner of the Live View page. • Administrators have unrestricted access to all settings. • Operators have acce[...]

  • Page 18

    AXIS Q6044 PTZ Dome Network Camera Video and Audio Video and Audio The video and audio settings can be used to optimize video and audio quality. You can congure the following: • Video stream settings. See page 18 . • Stream proles. See page 19 . • Camera settings. See page 20 . • Overlay image. See page 21 . • Privacy mask. See page[...]

  • Page 19

    AXIS Q6044 PTZ Dome Network Camera Video and Audio • Video & Audio > Video Stream . Under Preview , click Open and select the Show pixel counter option to enable the rectangle in the image. Use the mouse to move and resize the rectangle, or enter the number of pixels in the Width and Height elds and click Apply . • The Live View page [...]

  • Page 20

    AXIS Q6044 PTZ Dome Network Camera Video and Audio • When setting up recording using action rules. See . • When setting up continuous recording. See Continuous Recording, on page 43 . • In the Live View page – select the stream prole from the Stream prole drop-down list. For quick setup, use one of the predened stream proles. Ea[...]

  • Page 21

    AXIS Q6044 PTZ Dome Network Camera Video and Audio infrared light. The image is shown in black and white when the IR cut lter is off. Set the IR cut lter to Auto to automatically switch between On and Off according to the lighting conditions. Day/Night shift priority - Use the Day/Night shift priority bar to determine when the camera shifts i[...]

  • Page 22

    AXIS Q6044 PTZ Dome Network Camera Video and Audio Since it is static, the position and size of an overlay image will remain the same regardless of resolution and Pan/Tilt/Zoom movements. To set up a dynamic mask, which will always mask the specied part of monitored area, see Privacy Mask . To use an overlay image, the image must rst be uploa[...]

  • Page 23

    AXIS Q6044 PTZ Dome Network Camera Video and Audio The Privacy Mask List, Video & Audio > Privacy Mask , shows all the masks that are currently congured in the Axis product and indicates if they are enabled. Since the Pan/Tilt/Zoom coordinates dene its size and position, a privacy mask is dynamic in relation to the monitored area. This[...]

  • Page 24

    AXIS Q6044 PTZ Dome Network Camera Video and Audio • AAC requires a license for both encoding and decoding. AAC is the least complicated and most widely used codec. If achieving the best possible audio quality is a priority, AAC is the recommended codec to use. An AAC license is included in the Axis product. • G711 is an unlicensed standard cod[...]

  • Page 25

    AXIS Q6044 PTZ Dome Network Camera Live View Cong Live View Cong You can customize the Live View page and alter it to suit your requirements. It is possible to dene the following features of the Live View page. • Stream Prole. See page 19 . • Default Viewer for Browser. See page 25 . • Viewer Settings. See page 26 . • Action But[...]

  • Page 26

    AXIS Q6044 PTZ Dome Network Camera Live View Cong Browser Viewer Description AMC Recommended viewer in Internet Explorer (H.264/Motion JPEG). QuickTime H.264. Java applet A slower imaging alternative to AMC (Motion JPEG). Requires one of the following installed on the client: • JVM (J2SE) 1.4.2 or higher. • JRE (J2SE) 5.0 or higher. Windows [...]

  • Page 27

    AXIS Q6044 PTZ Dome Network Camera Live View Cong 2. Under Output Buttons , select the type of control to use: - Pulse activates the output for a dened period of time. The pulse time can be set from 1/100 second to 60 seconds. - Active/Inactive displays two buttons, one or each action. To congure the active and inactive states, go to Syste[...]

  • Page 28

    AXIS Q6044 PTZ Dome Network Camera PTZ (Pan Tilt Zoom) PTZ (Pan Tilt Zoom) Preset Positions A preset position is a predened view that can be used to quickly steer the camera to a specic location. Preset positions can be accessed in several ways: • By selecting the preset from the Preset positions drop-down list in the Live View Page. • Wh[...]

  • Page 29

    AXIS Q6044 PTZ Dome Network Camera PTZ (Pan Tilt Zoom) Gatekeeper The Active Gatekeeper monitors an area such as an entrance gate. When motion is detected in the monitored area, the Gatekeeper will, depending on conguration, steer the camera to a selected preset position or start autotracking from a selected preset position. Using a zoomed-in pr[...]

  • Page 30

    AXIS Q6044 PTZ Dome Network Camera PTZ (Pan Tilt Zoom) 90° - 90° - 180°/180° 0° 90° - 90° - 180°/180° 0° A B B A 1 2 Top view A Pan limit start B Pan limit end Guard Tour A guard tour displays the video stream from different preset positions, one-by-one, in a predetermined order or at random and for congurable time periods. The enabled[...]

  • Page 31

    AXIS Q6044 PTZ Dome Network Camera PTZ (Pan Tilt Zoom) 1. Go to PTZ > Guard Tour and click Add . 2. Select Create a record tour and click OK . 3. Enter a descriptive name. 4. Specify the pause length between runs. 5. Click to start recording the Pan/Tilt/Zoom movements. 6. When satised, click . 7. Click OK . Note Only the name of the recorded[...]

  • Page 32

    AXIS Q6044 PTZ Dome Network Camera PTZ (Pan Tilt Zoom) Controls Panel Shortcut Command Buttons can be congured to provide direct access to commands issued via the VAPIX® Application Programming Interface. The buttons will be displayed in the PTZ control panel, which is available in the Live View page through the Ctrl panel button, see page 12 .[...]

  • Page 33

    AXIS Q6044 PTZ Dome Network Camera Detectors Detectors Shock Detection Enable Shock Detection from the Detectors menu. Shock detection is used, for example, to generate an alarm if the product is hit by an object. Use the Shock sensitivity slider to adjust the sensitivity level at which the product should send an alarm upon being hit. Low sensitivi[...]

  • Page 34

    AXIS Q6044 PTZ Dome Network Camera Detectors 4. Adjust the Object Size , History and Sensitivity prole sliders (see Motion Detection Parameters for details). Any detected motion within an active window is indicated by red peaks in the Activity window . 5. Click Save . To exclude parts of the include window, select the Congure Excluded Windows[...]

  • Page 35

    AXIS Q6044 PTZ Dome Network Camera Detectors Note A multi-connector cable (available from Axis) is required when connecting external audio equipment to the Axis product. See Multi-Connector Cable (sold separately), on page 57 . Detected audio is indicated by colored peaks in the Activity indicator. An event is triggered when detected audio rises ab[...]

  • Page 36

    AXIS Q6044 PTZ Dome Network Camera Applications Applications Third party applications can be uploaded to and installed on the Axis product. Applications add functionality to the product, for example video analytics and intelligent video capabilities such as recognition, tracking, detection and counting. For information about available applications,[...]

  • Page 37

    AXIS Q6044 PTZ Dome Network Camera Applications If the Axis product is reset to factory default, installed applications and their settings are removed. For information about factory default, see Reset to Factory Default Settings . 37[...]

  • Page 38

    AXIS Q6044 PTZ Dome Network Camera Events Events The Axis product can be congured to perform actions when different events occur, for example, start a recording when motion is detected. The set of conditions that denes how and when the action is triggered is called an Action Rule . Available Action Rule triggers and conditions include: • Ap[...]

  • Page 39

    AXIS Q6044 PTZ Dome Network Camera Events - Recording — triggers the rule when the Axis product records to the storage device. The recording status trigger can be used to notify the operator, for example by ashing LED lights, if the product has started or stopped to record to the storage device. Note that, this trigger can be used only for edg[...]

  • Page 40

    AXIS Q6044 PTZ Dome Network Camera Events 3. Select Detectors from the Trigger drop-down list. 4. Select Motion Detection from the drop-down list. Select the motion detection window to use. 5. Optionally, select a Schedule and Additional conditions , see below. 6. Under Actions , select Record Video from the Type drop-down list. 7. Select a Stream [...]

  • Page 41

    AXIS Q6044 PTZ Dome Network Camera Events 2. A network share can also be used as a storage device for recorded video. Go System Options > Storage to congure a network share before setting up a continuous recording or an action rule to record video. See Storage, on page 53 for more information about storage devices. To add a recipient: 1. Go t[...]

  • Page 42

    AXIS Q6044 PTZ Dome Network Camera Events Recurrences Recurrences are used to trigger Action Rules repeatedly, for example every 5 minutes or every hour. To set up a recurrence: 1. Go to Events > Recurrences and click Add . 2. Enter a descriptive name and recurrence pattern. 3. Click OK . To use the recurrence in an Action Rule, rst select Ti[...]

  • Page 43

    AXIS Q6044 PTZ Dome Network Camera Recordings Recordings The Axis product can be congured to record video continuously or according to an action rule: • To start a continuous recording, see page 43 . • To set up action rules, see page 39 . • To access recordings, see Recording List, on page 43 . • To congure camera controlled storage,[...]

  • Page 44

    AXIS Q6044 PTZ Dome Network Camera Languages Languages Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected language. To switch languages, go to Setup > Languages and rst upload the new language le. Browse and locate the le and click the Upload Language button[...]

  • Page 45

    AXIS Q6044 PTZ Dome Network Camera System Options System Options Security Users User access control is enabled by default and can be congured under System Options > Security > Users . An administrator can set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means that anybod[...]

  • Page 46

    AXIS Q6044 PTZ Dome Network Camera System Options 2. Select an HTTPS certicate from the list of installed certicates. 3. Optionally, click Ciphers and select the encryption algorithms to use for SSL. 4. Set the HTTPS Connection Policy for the different user groups. 5. Click Save to enable the settings. To access the Axis product via the desir[...]

  • Page 47

    AXIS Q6044 PTZ Dome Network Camera System Options To install a self-signed certicate: 1. Go to System Options > Security > Certicates . 2. Click Create self-signed certicate and provide the requested information. To create and install a CA-signed certicate: 1. Create a self-signed certicate as described above. 2. Go to System O[...]

  • Page 48

    AXIS Q6044 PTZ Dome Network Camera System Options Network Basic TCP/IP Settings The Axis product supports IP version 4 and IP version 6. Both versions can be enabled simultaneously, and at least one version must always be enabled. IPv4 Address Conguration By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP address[...]

  • Page 49

    AXIS Q6044 PTZ Dome Network Camera System Options ping -l 408 -t <IP address> Windows example (this may require that you run the command prompt as an administrator) arp -s 192.168.0.125 00-40-8c-18-10-00 ping -l 408 -t 192.168.0.125 4. Check that the network cable is connected and then restart the product by disconnecting and reconnecting pow[...]

  • Page 50

    AXIS Q6044 PTZ Dome Network Camera System Options Primary/Secondary DNS server - Enter the IP addresses of the primary and secondary DNS servers. The secondary DNS server is optional and will be used if the primary is unavailable. NTP Conguration NTP (Network Time Protocol) is used to synchronize the clock times of devices in a network. The NTP [...]

  • Page 51

    AXIS Q6044 PTZ Dome Network Camera System Options Enable/Disable - When enabled, the Axis product attempts to congure port mapping in a NAT router on your network, using UPnP TM . Note that UPnP TM must be enabled in the product (see System Options > Network > UPnP ). Use manually selected NAT router - Select this option to manually select[...]

  • Page 52

    AXIS Q6044 PTZ Dome Network Camera System Options Enter the host names or IP addresses and port numbers for the primary and secondary mail servers in the elds provided. A From email address is also required. If the mail server requires authentication, check Use authentication to log in to this server and enter the necessary information. SNMP The[...]

  • Page 53

    AXIS Q6044 PTZ Dome Network Camera System Options Bonjour The Axis product includes support for Bonjour. Bonjour is enabled by default and the product is automatically detected by operating systems and clients that support this protocol. Bonjour can be disabled under System Options > Network > Bonjour . Storage SD Card NOTICE NOTICE NOTICE To[...]

  • Page 54

    AXIS Q6044 PTZ Dome Network Camera System Options 2. Click Network Share . 3. Enter the IP address, DNS or Bonjour name to the host server in the Host eld. 4. Enter the name of the share in the Share eld. Sub folders cannot be used. 5. If required, select The share requires login and enter the user name and password. 6. Click Connect . To cle[...]

  • Page 55

    AXIS Q6044 PTZ Dome Network Camera System Options For information about rmware upgrade, see Upgrading the Firmware, on page 59 . Support Support Overview The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance. See also Troubleshooting, on[...]

  • Page 56

    AXIS Q6044 PTZ Dome Network Camera System Options File Upload Files, for example web pages and images, can be uploaded to the Axis product and used as custom settings. To upload a le, go to System Options > Advanced > File Upload . Uploaded les are accessed through http://<ip address>/local/<user>/<file name> where <[...]

  • Page 57

    AXIS Q6044 PTZ Dome Network Camera Multi-Connector Cable (sold separately) Multi-Connector Cable (sold separately) When connecting external equipment to the Axis product, a multi-connector cable (available from Axis) is required in order to maintain the product’s IP rating. The multi-connector cable can be purchased from your Axis reseller. Conne[...]

  • Page 58

    AXIS Q6044 PTZ Dome Network Camera Multi-Connector Cable (sold separately) 3. 3 V max 250 mA 1 2 A B Connection diagram A I/O congured as input B I/O congured as output I/O connector 1 2 3 4 5 6 DC power input AC power input 58[...]

  • Page 59

    AXIS Q6044 PTZ Dome Network Camera Troubleshooting Troubleshooting Checking the Firmware Firmware is software that determines the functionality of network devices. One of your rst actions when troubleshooting a problem should be to check the current rmware version. The latest version may contain a correction that xes your particular proble[...]

  • Page 60

    AXIS Q6044 PTZ Dome Network Camera Troubleshooting 1. In UNIX/Linux , type the following from the command line: arp -s <IP address> <serial number> temp ping -l 408 <IP address> In Windows , type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator): arp -s <IP address>[...]

  • Page 61

    AXIS Q6044 PTZ Dome Network Camera Troubleshooting The IP address has been changed by DHCP IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the network. Identify the product using its model or serial number, or by the DNS n[...]

  • Page 62

    AXIS Q6044 PTZ Dome Network Camera Troubleshooting Lower frame rate than expected See Performance Considerations, on page 66 . Reduce the number of applications running on the client computer. Limit the number of simultaneous viewers. Check with the network administrator that there is enough bandwidth available. Check in the AMC Control Panel (H.26[...]

  • Page 63

    AXIS Q6044 PTZ Dome Network Camera Troubleshooting Condensation in dome Blurred image Activate fan and heater to remove possible moisture from dome 63[...]

  • Page 64

    AXIS Q6044 PTZ Dome Network Camera Technical Specications Technical Specications Function/group Item Specications Models AXIS Q6044 60 Hz AXIS Q6044 50 Hz Image sensor 1/3” Progressive Scan CMOS Lens f 4.4 – 132 mm F1.4 – 4.6 Autofocus Automatic day/night Horizontal angle of view: 62.9˚–2.2˚ Vertical angle of view: 37° – 1.2°[...]

  • Page 65

    AXIS Q6044 PTZ Dome Network Camera Technical Specications Function/group Item Specications Security Password protection, IP address ltering, HTTPS encryption*, IEEE 802.1X network access control*, digest authentication, user access log *This product includes software developed by the Open SSL Project for use in the Open SSL Toolkit (www.op[...]

  • Page 66

    AXIS Q6044 PTZ Dome Network Camera Technical Specications Function/group Item Specications Operating conditions 0 °C to 50 °C (32 °F to 122 °F) Humidity 10 – 85% RH (non-condensing) Approvals EN 55022 Class A EN 61000-3-2 EN 61000-3-3 EN 61000-6-1 EN 61000-6-2 EN 55024 FCC Part 15 Subpart B Class A ICES-003 Class A VCCI Class A C-tick A[...]

  • Page 67

    AXIS Q6044 PTZ Dome Network Camera Technical Specications • Heavy network utilization due to poor infrastructure. Bandwidth affected. • Viewing on poorly performing client computers lowers perceived performance. Frame rate affected. 67[...]

  • Page 68

    User Manual Ver. M2.2 AXIS Q6044 PTZ Dome Network Camera Date: December 2013 © Axis Communications AB, 2013 Part No. 55236[...]