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Bissell BS-9400F manual

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Table of contents for the manual

  • Page 1

    Troubleshooting Bissell ProHeat 2X Select BS-9400F CONTENTS PAGE Consumer states unit will not spray to the floor and no spray from the upholstery tool…………………………………………………….Page 2 Consumer states no or low suction…………………….…………………..Page 8 Consumer states unit will spray through the[...]

  • Page 2

    Prepared by Monique Lania 2 Call Servicing Guide ProHeat 2X 9400F.doc Consumer states unit will not spray to the floor and no spray from the upholstery tool Solution 1: Solution 1: The Red float door inside lid of 2-in-1 Tank may have closed as a result of the Tank being full of dirty water and needs to be emptied and refilled with clean water, or [...]

  • Page 3

    Prepared by Monique Lania 3 Call Servicing Guide ProHeat 2X 9400F.doc Solution 2: Has Tank-in-tank been emptied and refilled and has the SmartMix (solution) bottle bee n filled with solution? No, empty and refill water tank and fill SmartMix bottle (solution bottle) with Bissell Solution, problem solved Yes Tank-in-Tank may not be seated in machine[...]

  • Page 4

    Prepared by Monique Lania 4 Call Servicing Guide ProHeat 2X 9400F.doc Solution 3: Solution 2: Yes Yes Remove SmartMix bottle from unit Advise customer to call Bissell Free Call 1800 number again and press Option 4 for spare parts and order replacement SmartMix bottle Yes, reattach gasket by pushing the red rounded portion over the lip of the bottom[...]

  • Page 5

    Prepared by Monique Lania 5 Call Servicing Guide ProHeat 2X 9400F.doc Solution 4: How? Using a Phillips Head Screw Driver, unscrew the scr ew just above the front nozzle and remove it. Turn the machine on its side so that the belt access area is facing upwards. Making sure the cord side of the machine is facing down Remove the clear end cap by unsc[...]

  • Page 6

    Prepared by Monique Lania 6 Call Servicing Guide ProHeat 2X 9400F.doc Locate the Small Brush Belt, has it come off the Brush end? Yes, refit by reversing the steps above. If the small Brush Belt is damaged or broken advise customer to call Bissell Free Call 1800 number again and press Option 4 for spare parts and order replacement small Brush Belt [...]

  • Page 7

    Prepared by Monique Lania 7 Call Servicing Guide ProHeat 2X 9400F.doc Solution 5: How? Using a Phillips Head Screw Driver, unscrew the scr ew just above the front nozzle and remove it. Turn the machine on its side so that the belt access area is facing upwards. Making sure the cord side of the machine is facing upwards. Remove the clear end cap by [...]

  • Page 8

    Prepared by Monique Lania 8 Call Servicing Guide ProHeat 2X 9400F.doc Consumer states no or low suction Solution 1: Ensure Diverter Knob located on Tank is switched to the correct setting ‘Hose Attachments if you are using the upholstery hose or ‘Floor Cleaning’ if you are cleaning the floor. Is there suction now? The Red float door inside li[...]

  • Page 9

    Prepared by Monique Lania 9 Call Servicing Guide ProHeat 2X 9400F.doc Solution 2: Grab handle on Tank and lift/pull towards you to remove tank-in-tank assembly from unit. Is the lid or tank damaged? No Ensure Tank Lid is securely attached to tank as this is where all the suction is and it depends on it being air tight Yes, problem solved How do you[...]

  • Page 10

    Prepared by Monique Lania 10 Call Servicing Guide ProHeat 2X 9400F.doc Solution 3: Remove the tank-in-tank assembly from the unit How? Remove Tank Lid from Tank Pull and lift grey latch on back of Tank to unlatch and remove tank lid. How? Using your finger tips, remove any debris from the red Lint Filter Basket and rinse red Lint Filter in hot tap [...]

  • Page 11

    Prepared by Monique Lania 11 Call Servicing Guide ProHeat 2X 9400F.doc Consumer states unit will spray through the hose , but not to the floor. Solution 1: Solution 2: Remove any debris on the spray tips located at bottom of unit with a soft brush (an old toothbrush works well). Turn unit on. Does unit spray now? Yes, problem solved Turn unit off N[...]

  • Page 12

    Prepared by Monique Lania 12 Call Servicing Guide ProHeat 2X 9400F.doc Consumer states unit will spray at the floor , but not through the upholstery hose. Solution 1: Remove any tools from the end of the upholstery hose. Does the unit spray through the hose now? No Clean out the spray tip with the end of an unfolded paper clip. Does the unit spray [...]

  • Page 13

    Prepared by Monique Lania 13 Call Servicing Guide ProHeat 2X 9400F.doc Consumer states unit is releasing too much solution or only shampoo. Solution 1: Yes No Is the black O shaped ring on the SmartMix Cap Insert fitted securely over the cap insert & straw? ** NOTE: Some O rings are detachable and need to fit over the straw; others are molded t[...]

  • Page 14

    Prepared by Monique Lania 14 Call Servicing Guide ProHeat 2X 9400F.doc Consumer states unit will not release any shampoo Solution 1: No Remedy Yes Does the SmartMix Knob (located next to Sm artMix solution bottle) function properly? Is there liquid in the SmartMix reservoir (where the SmartMix bottle sits in the unit)? Is the red O shaped ring on t[...]

  • Page 15

    Prepared by Monique Lania 15 Call Servicing Guide ProHeat 2X 9400F.doc Solution 2: Turn the unit on Yes, problem solved Yes No Reattach gasket by pushing the red rounded portion over the black lip of the SmartMix bottle or order new gasket if appropriate, problem solved Fill the Tank- in-Tank Assembly with hot (not boiling) water and place in unit [...]

  • Page 16

    Prepared by Monique Lania 16 Call Servicing Guide ProHeat 2X 9400F.doc Consumer states no suction through the upholstery hose but does have suction at the floor. Solution 1: Yes, problem solved No, Flick it backwards towards you from ‘Brush’ setting to ‘Suction’ setting. Is there suction now? On the Turbo brush attachment, is the black slid[...]

  • Page 17

    Prepared by Monique Lania 17 Call Servicing Guide ProHeat 2X 9400F.doc Consumer reports the wat e r that is spray ed out is not hot . Solution 1: Is the machine switched on at the power outlet in the wall? Allow heater to warm up for about 2 minutes. Is the water spraying out hot now? Yes, is the power switch and red heater switch on the unit switc[...]

  • Page 18

    Prepared by Monique Lania 18 Call Servicing Guide ProHeat 2X 9400F.doc Consumer states the brush will not turn . **NOTE: When the machine is in an upright position, the brushes will automatically stop turning to avoid an y damage to the floor. The brushes will only rotate when the unit is reclined using the detent pedal **NOTE: Advise customer that[...]

  • Page 19

    Prepared by Monique Lania 19 Call Servicing Guide ProHeat 2X 9400F.doc Solution 2: How? Using a Phillips Head Screw Driver, unscrew the scr ew just above the front nozzle and remove it. Turn the machine on its side so that the belt access area is facing upwards. Making sure the cord side of the machine is facing down Remove the clear end cap by uns[...]

  • Page 20

    Prepared by Monique Lania 20 Call Servicing Guide ProHeat 2X 9400F.doc Solution 3: How? Using a Phillips Head Screw Driver, unscrew the scr ew just above the front nozzle and remove it. Turn the machine on its side so that the belt access area is facing upwards. Making sure the cord side of the machine is facing upwards. Remove the clear end cap by[...]

  • Page 21

    Prepared by Monique Lania 21 Call Servicing Guide ProHeat 2X 9400F.doc Consumer states the unit has no power . Solution 1 How? Slide upper handle firmly onto lower handle unt il screw holes are completely aligned Align upper handle screw holes and top half of t ool caddy holes Yes, problem solved In order for the unit to operate the upper handle mu[...]

  • Page 22

    Prepared by Monique Lania 22 Call Servicing Guide ProHeat 2X 9400F.doc Consumer states the unit drags on carpet Solution 1: With a Phillips head screw driver ensure the screw in the middle just above the front nozzle is tight. Does the machine drag now? No, problem solved Yes, Is the plastic around the screw cracked? No, refer customer to an Author[...]

  • Page 23

    Prepared by Monique Lania 23 Call Servicing Guide ProHeat 2X 9400F.doc Consumer States the Tank-In-Tank is leaking at base of the tank. Solution 1: Yes No, Fit O ring securely, problem solved Remove the Tank-Tank Assembly from the machine Empty the contents of water from the Tank-In-Tank Assembly Is the red O shaped ring on bottom of the Tank-in-Ta[...]

  • Page 24

    Prepared by Monique Lania 24 Call Servicing Guide ProHeat 2X 9400F.doc Consumer states unit is very noisy Solution 1: This is quite normal as the unit requires a lot of power to get deep down and extract all the deeply embedded dirt out of your carpet.[...]