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Black Box KV2116A manual

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  • Page 1

    Doc. No. 590-620-501A M AY 2 00 6 Custom er Support Information: Fo r FREE T ech nical Supp or t 2 4 ho urs a da y, 7 days a we ek, call 72 4- 746 -55 00 or f ax 72 4- 746 -07 46 Mailing ad dress : Blac k B ox C orporation , 1 00 0 Park Dr ., Lawrenc e, P A 1 5055-1 018 World -Wide Web : ww w .bl ack box.com • Email: info@bl ack box. com © Cop y[...]

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    [...]

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    1 SERVSELECT TM FAMILY Welcome to the ServSelect  Fam ily! Thank you for purchasing a BLACK BOX  ServSelect product! We appreciate your business, and we think you’ll appreciate the many ways that your new ServSelect will save you money, time and effort. That’s because the ServSelec t family is all about brea king away from the traditional[...]

  • Page 4

    SERVSELECT IP VM INSTALLER/USER GUIDE 2 FEDERAL COMMUNICA TIONS COMMISSION AND INDUSTRY CANADA RADIO-FREQUENCY INTERFERENCE ST A TEMENTS This equipment generates, uses, and can radiate radio -frequency energy and if not installed and used properly, that is, in stri ct ac cordance with the manufac ture r’s instructions, may cause interference to r[...]

  • Page 5

    3 COMPLIANCE STATEMENTS Shielded cables must be used with this e quipm en t to maintain compliance with ra dio frequency energy emission regulations and ensure a suitably high level of immunity to electromagnetic disturbances . This equipment has also been found to comply with European standards EN50082 and EN60950. Japanese Compliance St ateme nt [...]

  • Page 6

    SERVSELECT IP VM INSTALLER/USER GUIDE 4 T able of Contents 1. Product Specificati on ............. .............. .. ... .............. ... .............. ... .............. ... .. . 5 2. Product overview ........... ... ... .............. ... .............. .. .............. ... .............. ... .........7 2.1 Glossary .......... ............. .[...]

  • Page 7

    CHAPTER 1: PROD UCT SPECIFICATION 5 1. Product S pecification T able 0.1: ServSelect IP VM appliance pro duct specifications T arget Device Ports Number 16 Connectors RJ45 Sync T ypes Separate horizontal and vertical Supported Cabling 4-pair UTP Cat5 or Cat6, 10 meters maximum length Video Resolution 640 x 480 @ 60 Hz 1280 x 1024 @ 75 Hz (Remote Po[...]

  • Page 8

    SERVSELECT IP VM INSTALLER/USER GUIDE 6 Heat Dissipation 105 BTU/hr Airflow 8 cfm Power consumption 30 W atts AC-input power 40 W atts maximum AC-input volt age rate 100 to 240 V AC Autosensing AC-input current rating 0.5 A RMS Max AC-input cable 18 AW G three-wire cable, with a three-lead IEC-320 receptacle and a country-dependent connector on the[...]

  • Page 9

    CHAPTER 2: PRODUCT OVERVIEW 7 2. Product overview The Black Box ® ServSelect IP VM a ppliance integrates anal og and digital keyboard, video, and mouse (KVM) swit ching technology with advanced cable management, access for two or four simultaneous users, an d a user interfac e. The appliance has USB and PS/2 ® ports on the rear panel that support[...]

  • Page 10

    SERVSELECT IP VM INSTALLER/USER GUIDE 8 • PS/2 SAM - PS/2 connectors without virtual media capability • USB SAM - USB connectors without virtual media capability . Figure 2-1. Examples of SAMs These intelligent SAMs with Cat 5 design dramatically reduce cable clutter while providing optimal digital displa y resolution and video setting s . The [...]

  • Page 11

    CHAPTER 2: PRODUCT OVERVIEW 9 Security Use the OSD interface to protec t the switching system with a screen saver password. After a user-defined ti me, the screen saver mode engages and access is prohibited until the correct password is entere d to reactivate the swit ching system. Operation mo des The OSD user inter face provid es various operatio[...]

  • Page 12

    SERVSELECT IP VM INSTALLER/USER GUIDE 10 Figure 2-2. Example ServSelect IP VM appl iance configuration NOTE: T o have server access to USB media de vice, utilize the LAN conn ection via the USB VM SAM p ath. ServSelect IP VM appliance Digital user Rack of target devices Virtual media device Ethernet Local user Digital user[...]

  • Page 13

    CHAPTER 3: INSTALLATION 11 3. Inst allation The appliance requires connectivity to a computer runni ng ServSelect IP VM Software. Use ServSelect IP VM Software to view and control target devi ces (one at a time) attached to the appliance. The analog port does not re quire the ServSelect IP VM Software for operation. The analog port uses the OSD gra[...]

  • Page 14

    SERVSELECT IP VM INSTALLER/USER GUIDE 12 Figure 3-1. ServSelect IP VM configuration exam ple NOTE: T o open a virtual media session with a target device , the target device must first be con nected to the appliance using a USB VM S AM or PS/2 VM SAM. 3.2 Required items Before you install the appliance, make sure that you have all the required items[...]

  • Page 15

    CHAPTER 3: INSTALLATION 13 3.3 Safety Precautions To avoid potential video and/or keyboard pro blems when using Black Box products: • If th e building has 3-phase AC power , ensu re that the computer and monitor are on the same phase. For best results, they should be on the same circuit. To avoid potentially fatal shock hazard and possible damage[...]

  • Page 16

    SERVSELECT IP VM INSTALLER/USER GUIDE 14 ports or the keyboard will not initialize correctly . Y ou cannot connect a DVI or EGA monitor to the appliance. 3. Connect one end of a Cat5 patch cable (4-pai r , up to 10 meters) into a target device interface port and connect the o ther end into the RJ45 co nnector of a SAM. Plug one end of a Cat 5 pa tc[...]

  • Page 17

    CHAPTER 3: INSTALLATION 15 activity on the port. The amber/green LED on the left indicates that you are communicating at 100 Mbps (amber) or 1000 Mb ps (green) when using the Ethernet connection. 3.6 Tiering multiple appliances You can tier multiple appliances to enable up to four users to connect to up to 4096 target devices. For usability reasons[...]

  • Page 18

    SERVSELECT IP VM INSTALLER/USER GUIDE 16 Figure 3-2. Appliance config uration with a tiered appliance T o tier multiple ap pliances, complete the following steps: 1. Connect the tiered applianc e to each target device as descr ibed in “Connecting the appliance hardware” on page 13. Local user A ServSelect IP VM appliance Primary target devices [...]

  • Page 19

    CHAPTER 3: INSTALLATION 17 2. Connect the peripheral devices to the local user port on the main app lia nce. See “Connecting local periphera l devices” on page 14. 3. If the secondary appliance is a ServSelect I II VM or ServSe lect I II, attach one end o f the Cat5 cable to the ACI port on the tiered appliance. 4. Attach the other end of the C[...]

  • Page 20

    SERVSELECT IP VM INSTALLER/USER GUIDE 18 Figure 3-3. Appliance configuratio n with an earlier-model appliance T o att ach an earlier-model applianc e to the ServSelect IP VM appliance, complete the fo llowin g step s: 1. Mount the earlier-model applia nce into the rack according to the instr uctions that ar e included with that device. 2. Either at[...]

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    CHAPTER 3: INSTALLATION 19 3. Connect the other end of the Cat5 cable to one of the target devi ce interface ports on the rear o f the appliance . 4. T urn off and turn on the target devices to the tiered appl ian ce according to the instructions tha t are inclu ded with that device. 5. T urn off and turn on the tiere d appl ian ce to enable its lo[...]

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    SERVSELECT IP VM INSTALLER/USER GUIDE 20 4. Basic operations 4.1 Controlling the switch ing system from the analog port The appliance includes ports on the rear pane l that you can use to connect a keyboard, monitor, and mouse to the appl iance for direct analog access. The appliance uses the O SD interface, which has intuiti ve me nus to configu r[...]

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    CHAPTER 4: BASIC OPERATIONS 21 The statu s of e ach ta rget devic e in the s wit ch ing system is indicated by one or more status symbols in the right column. The follow ing table describes the status symbols. You can set a screen delay to specify the lengt h of time that e lapses between when Prin t Screen is pressed and when the OSD inte rface st[...]

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    SERVSELECT IP VM INSTALLER/USER GUIDE 22 • In the Main window , double-click the targ et device name, eID number , or port number . • T ype the port number , and press Enter . • T ype the first few charac te rs of the targ et device name or eID number, an d press Enter . You can toggle between two select ed target devices. To sele ct the prev[...]

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    CHAPTER 4: BASIC OPERATIONS 23 4.5 Connecting local virtual media You can connect virtua l media directly to the appl iance using the USB port on the appliance. Note that all USB ports ar e assigned to a single virtua l media session and cannot be independently mapped. T o st art a local virtual med ia session, complete the following steps: 1. Pres[...]

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    SERVSELECT IP VM INSTALLER/USER GUIDE 24 • Locked - Select this check box to specify th at when the user is disconnected from a target device, the virtua l media is also disconnected. • Reserve - Select this check box to specify that the virtual me dia connection can be accessed only by your user name and th at no other user can connect to that[...]

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    CHAPTER 4: BASIC OPERATIONS 25 Assigning t arget device names Use the Names window to identi fy individual target devices by name rather than by port number. The Names list is always sorted by port order. Na mes are st ored in the SAM , so even if you move the cable or target device to another target devi ce interface port, the name and configurati[...]

  • Page 28

    SERVSELECT IP VM INSTALLER/USER GUIDE 26 Figure 4-3. Names window If new SAMs are discovered by th e appliance, the on-screen list will be automatically updated. The mouse cursor will change into an hourglass during the update. No mouse or keyboard input will be accepted until the list update is complete. T o assign names to target devices, complet[...]

  • Page 29

    CHAPTER 4: BASIC OPERATIONS 27 Assigning device types The ServSelect IP VM appli anc e aut omatically discovers at tached tiered applian ces, but you must specify the number of po rts on th e tiered appliance through the Devices window. Black Box Console Switches a nd other earlier-model applianc e s are listed in the Type category for the tiered a[...]

  • Page 30

    SERVSELECT IP VM INSTALLER/USER GUIDE 28 Figure 4-6. Device Modify window 3. Select or type the number of ports that are supported by the tiered appliance and click OK . 4. Repeat steps 1 to 3 for each port for which you want to assign a device type. 5. Click OK in the Devices window to save settings. Changing the display behavior Use the Menu wind[...]

  • Page 31

    CHAPTER 4: BASIC OPERATIONS 29 • Select Name to list the tar get devices alpha betically by target device name. • Select eID to list the tar get devices numerically by eID number . • Select Port to list the target device s numerically by port number . Click OK . T o select a key co mb ination to st art the OSD interface, complete the followin[...]

  • Page 32

    SERVSELECT IP VM INSTALLER/USER GUIDE 30 whether the flag is displayed al l th e time, and where the flag is displayed on the desktop. The following table shows ex amples of status flags. T o specify the status-flag settings, complete the following steps: 1. Press Print Screen. The Main window opens. 2. Click Setup > Flag . Figure 4-9. Flag Setu[...]

  • Page 33

    CHAPTER 4: BASIC OPERATIONS 31 c. Press the right mouse button to close the Set Position window. Figure 4-10. Set Position window 4. 4. Click OK to save the change s, or click X or press Escape to exit without saving the changes. Setting the keyboard country code By default, the appliance send s the US keyboard country code to USB cables attached t[...]

  • Page 34

    SERVSELECT IP VM INSTALLER/USER GUIDE 32 4. Click OK to save the change, or click X or press Escape to exit without saving the change. Setting appliance security You can enable a screen saver to start if th e user remains unused for a specified length of time. When the screen saver starts, t he user is disconnected from a ny target device to which [...]

  • Page 35

    CHAPTER 4: BASIC OPERATIONS 33 T o disable password protection, com plete the following steps: 1. Press Print Screen. The Main window opens. 2. Click Setup > Security . In the Password window , t ype the password and click OK . 3. Double-click the New field. Leave the field blank, and press Enter . 4. Double-click the Repeat field. Leave the fie[...]

  • Page 36

    SERVSELECT IP VM INSTALLER/USER GUIDE 34 4.8 Managing target device t asks using the OSD interface From the Commands window, you can mana ge the switching system and user connections, enable the Sc an and Broadcast modes, an d update the firmware. T o access the Commands window , complete the following steps: 1. Press Print Screen. The Main window [...]

  • Page 37

    CHAPTER 4: BASIC OPERATIONS 35 Displaying version inf ormation You can use the OSD interface to vi ew th e ve rsions o f th e ap pliance and t he SAM fir mwar e. F or more in form atio n, s ee “Appendix A” beginning on page 45 . T o view version information, co mplete the following step s: 1. Press Print Screen. The Main window opens. 2. Click [...]

  • Page 38

    SERVSELECT IP VM INSTALLER/USER GUIDE 36 Figure 4-15. Upgrade window T o upgrade firmwar e, complete the followin g step s: 1. Press Print Screen. The Main window opens. 2. Click Commands > Display V ersions > Upgrade. The Upgrade window opens. 3. Click Upgrade . A W arning window opens. Clicking OK opens the Upgrade Process window . The prog[...]

  • Page 39

    CHAPTER 4: BASIC OPERATIONS 37 T o view current user conn ections, click Commands > Use r St atus . The User St atus window opens. Figure 4-16. User St atus window T o disconnect a user , complete the following steps: 1. From the User S tatus window , click the letter that corresponds to the user to discon- nect. The Disconnect window opens. 2. [...]

  • Page 40

    SERVSELECT IP VM INSTALLER/USER GUIDE 38 these peripheral devices by i ssuing a Reset command for the mouse and keyboard settings on the target device. The Rese t command sends a hot-plug seque nce to the target device, which causes the mouse and keyboard settings to be sent to the appliance. With communication re-established betw een the target de[...]

  • Page 41

    CHAPTER 4: BASIC OPERATIONS 39 • Select the check box next to the ta rget devices that you want to scan. • Double-click on a tar get device name or port. • Press Alt and the eI D number of the tar get device that you want to scan . Y ou can select up to 16 target de vices from the list. 3. In the Ti me field, type the number of seconds (f rom[...]

  • Page 42

    SERVSELECT IP VM INSTALLER/USER GUIDE 40 communications, applianc e control, and the vi deo channels) for each system controller. When you select the Run Diagnostics button, a warning will indicate that all users (remote and local) will be disconne cted. Click OK to confirm and begin the test. The Diagnostics window opens. Th e top section of the w[...]

  • Page 43

    CHAPTER 4: BASIC OPERATIONS 41 2. Click OK to begin diagnostics. 3. All users are disconnected a nd the Diagnostics window opens. 4. As each test is finis hed, a pass (green circle ) or fail (red x) symbol is visible. The test is complete when the last test symbol is visible. 4.1 1 Broadcasting to target devices The analog user can simultaneously c[...]

  • Page 44

    SERVSELECT IP VM INSTALLER/USER GUIDE 42 • Press the Up or Down Arrow keys to move the cursor to the target device. Then press Alt+K to se lect the Keyboard check box or Alt+M to select the Mouse check box. Repeat for additional target dev ices. 2. Click OK to save the settings and return to the Setu p window . Click X or press Escape to return t[...]

  • Page 45

    CHAPTER 5: COMPUTER TERMINAL OPERATIONS 43 5. Computer terminal operations 5.1 The Console menu Each appliance can be configured at th e appliance level th rough the Console menu interface accessed through the configuration port on the rear of the app liance. All termina l commands are accessed through a terminal or computer running terminal emulat[...]

  • Page 46

    SERVSELECT IP VM INSTALLER/USER GUIDE 44 Enable Debug Messages This menu option turns on console status mess ages. Because this ca n sign ific antly reduce performance, you should only enable debug messag es when instructed to do so by technical support. When you are finished viewing the messages, press any key to exit this mode. Set/Change Passwor[...]

  • Page 47

    APPENDICES 45 Appendix A: Flash upgrades You can use the appliance flash upgrade feature to update the applia nce with the latest firmware available. This update can be performed using the Se rvSelect IP VM Software or using a Trivial File Transfer Pr otocol (TFTP) target device. After the flash memory is reprogrammed with the upgrade, the applianc[...]

  • Page 48

    SERVSELECT IP VM INSTALLER/USER GUIDE 46 • TFTP target device IP address 10.0.0.3 • Upgrade file name equal to CMN-XXXX.fl, where XX XX is the 4-digit Compliance Model Number (C MN) that is printe d on the agency label of the appl iance T o rep air damaged firmware, complete the followin g steps: 1. Connect the appliance to the TFTP tar get dev[...]

  • Page 49

    APPENDICES 47 Appendix B: V irtual media Virt ual media and USB 2.0 constraint s The virtual media feature of ServSelect IP VM appliance enables you to connect to the USB port of an attached comput er. With this fe at ure , a user locate d at the appliance or using the remote s oftware can access a local USB storage device, such as a USB CD driv e,[...]

  • Page 50

    SERVSELECT IP VM INSTALLER/USER GUIDE 48 3. If the target device is not capable of booting from an exte rnal USB 2.0 device, try the following methods to remotely boot this target device: • Some BIOS versions provide an option to limit USB speeds. If this option is available to you, change the USB port se tting to “USB 1.1” or “Full Speed?[...]

  • Page 51

    APPENDICES 49 Appendix C: UTP cabling The following information is intended to brief you on various asp ects of connection media. The performance of an switching system depends on high qu a lity conn e ctions . Poor quality or poorly installed or ma intained cabling can diminish system performance.This appendix is fo r information pur poses only. C[...]

  • Page 52

    SERVSELECT IP VM INSTALLER/USER GUIDE 50 • Maintain the twis ts of the pairs all the way to the point of termination, or no more that one-half inch untwisted. Do not skin of f more than one inch of jacket while terminating. • If bending the cable is necessa ry , make it gradual with no bend sharper than a one inch radius. Sharply bending or kin[...]

  • Page 53

    APPENDICES 51 Appendix D: Getting help and technical assist ance If you need help, service, or te chnical assistan ce or just want more information about Black Box products, you will find a wide vari ety of sources av ailable from Black Box to assist you. This appendix c ontains information about where to go for additional information about Black B[...]

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    Doc. No. 590-620-501A M AY 2 00 6 Custom er Support Information: Fo r FREE T ech nical Supp or t 2 4 ho urs a da y, 7 days a we ek, call 72 4- 746 -55 00 or f ax 72 4- 746 -07 46 Mailing ad dress : Blac k B ox C orporation , 1 00 0 Park Dr ., Lawrenc e, P A 1 5055-1 018 World -Wide Web : ww w .bl ack box.com • Email: info@bl ack box. com © Cop y[...]