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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Black Box RJ-11, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
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The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Black Box RJ-11 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Black Box RJ-11. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Black Box RJ-11 should contain:
- informations concerning technical data of Black Box RJ-11
- name of the manufacturer and a year of construction of the Black Box RJ-11 item
- rules of operation, control and maintenance of the Black Box RJ-11 item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Black Box RJ-11 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Black Box RJ-11, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Black Box service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Black Box RJ-11.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Black Box RJ-11 item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
CUSTOMER SUPPORT INFORMATION Order toll-free in the U.S. 24 hours, 7 A.M. Monday to midnight Friday: 877-877-BBOX FREE technical support, 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746 Mail order: Black Box Corporation , 1000 Park Drive, Lawrence, PA 15055-1018 Web site: www.blackbox.com • E-mail: info@blackbox.com JUNE 2000[...]
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Page 2
1 SAFETY Safety READ THIS FIRST! 1. Do not connect the Active Star Hubs to any type of public network. 2. Do not connect any outdoor cabling to the Active Star Hubs without proper lightning protection. 3. Do not use unauthorized power supplies or cables with the Active Star Hubs. 4. Do not connect the Active Star Hubs to non-5250 protocol devices. [...]
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Page 3
2 ACTIVE STAR HUB FEDERAL COMMUNICA TIONS COMMISSION AND INDUSTR Y CANADA RADIO FREQUENCY INTERFERENCE ST A TEMENTS This equipment generates, uses, and can radiate radio frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio communication. It has[...]
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Page 4
3 NOM STATEMENT NORMAS OFICIALES MEXICANAS (NOM) ELECTRICAL SAFETY ST A TEMENT INSTRUCCIONES DE SEGURIDAD 1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. 2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura. 3. Todas las advertencias en[...]
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Page 5
4 ACTIVE STAR HUB 12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea eliminada. 13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados sobre o contra ellos, poniendo particular atención a los contactos y receptáculos donde s[...]
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Page 6
5 TRADEMARKS TRADEMARKS USED IN THIS MANUAL IBM ® and AS/400 ® are registered trademarks of International Business Machines Corporation. Any other trademarks mentioned in this manual are acknowledged to be the property of the trademark owners. IC207A/8A-Manual 7/12/00 9:31 AM Page 5[...]
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Page 7
6 ACTIVE STAR HUB Contents 1. Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 2. Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 2.1 Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]
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Page 8
7 CHAPTER 1: Specifications 1. Specifications Number of Host Ports —2 Number of Device Ports —14 Data Rate —1 Mbps Protocol— IBM 5250 Indicators —(17) LEDs: (1) Power, (2) Host Port Activity, (14) Device Port Activity Connectors— IC207A: (16) RJ-11; IC208A: (16) RJ-45 Active Pair— Configurable Maximum Distance— Controller to Hub: Up[...]
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Page 9
8 ACTIVE STAR HUB 2. Introduction 2.1 Description The IBM ® 5250 Express protocol, capable of TCP/IP support, is quickly becoming the “de facto” standard for AS/400 ® 5250 PC emulation. With the Active Star Hub from Black Box, you’re guaranteed an upgrade path (via firmware) to the new protocol for far less cost than completely replacing th[...]
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Page 10
9 CHAPTER 2: Introduction 2.3 What the Package Includes Your package should include the following items: • Active Star Hub RJ-11 (IC207A) or Active Star Hub RJ-45 (IC208A) • 100-240 VAC input external power supply (attached to Hub) • This users’ manual If anything is missing or damaged, please contact Black Box at 724-746-5500. CAUTION Do n[...]
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Page 11
10 ACTIVE STAR HUB 3. Active Pair Setup IMPOR T ANT! If you haven’t already done so, please read the safety guidelines listed on page 1. The factory default active pair setting for the Active Star Hub is pins 4/5. The default and other possible configurations are shown on the identification label located on the rear panel. Figure 3-1. Identificat[...]
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Page 12
11 CHAPTER 3: Active Pair Setup Figure 3-2. Active Pair Jumper Settings. 6. To reinstall the top cover, tilt the top cover down. Slide the top cover forward until it mates completely with the bottom cover. 7. Install the top cover screws. Figures 3-3 through 3-8 show each of the individual jumper setting described in Figure 3-2 . Figure 3-3. Jumper[...]
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Page 13
12 ACTIVE STAR HUB Figure 3-5. Jumper Setting for Nor mal Polarity: RJ-11 pins 2 and 5 or RJ-45 pins 3 and 6. Figure 3-6. Jumper Setting for Reverse Polarity: RJ-11 pins 2 and 5 or RJ-45 pins 3 and 6. Figure 3-7. Jumper Setting for Nor mal Polarity: RJ-45 pins 1 and 2. Figure 3-8. Jumper Setting for Reverse Polarity: RJ-45 pins 1 and 2. IC207A/8A-M[...]
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Page 14
13 4. Indicators and Connectors Figure 4-1. Front Panel of the Hub. T able 4-1. LED Indicators and Connectors Indicator or Connector Function Host Activity LED Lights green when a signal is present in the host jack. Device Activity LED Lights green when a signal is present in a device jack. Host Connector UTP connection for the host (RJ-11 or RJ-45[...]
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Page 15
14 ACTIVE STAR HUB 5. Installation IMPOR T ANT! If you haven’t already done so, please read the safety guidelines listed on page 1. 1. The Active Star Hub is designed to be placed in a 19" rack. The unit should be properly installed using all four mounting holes. Rack hardware is not provided. (For more information on rack hardware that will[...]
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Page 16
15 6. T roubleshooting If you have problems with your Active Star Hub, follow the suggestions described in this chapter. 1. Collect all information relevant to this application, including: • Product serial numbers. • Host type and operating system software level. • Quantity and type of peripheral devices. • Interconnecting cable types and d[...]
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Page 17
16 ACTIVE STAR HUB • Verify that the cable distance does not exceed the Active Star Hub’s specification. • Verify that the cable is data grade. • Verify that the wiring uses natural pairs. • Verify that the wiring avoids sources of environmental noise. • Verify that the balun’s pinout matches the Active Star Hub’s pinout. • Verify[...]
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Page 18
1000 Park Drive • Lawrence, PA 15055-1018 • 724-746-5500 • Fax 724-746-0746 © Copyright 2000. Black Box Corporation. All rights reserved. IC207A/8A-Manual 7/12/00 9:31 AM Page 900[...]