Black Box ServSwitch CX manual

Ser vSwitch ™ CX USER GUIDE   ® NETWORK SER VICES ® Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500 ) FREE technical support 24 hours a day , 7 days a week: Call 724-746-5500 or fax 724-746-0746 Mailing address: Black Box Corporation , 1000 Park Drive, Lawrence, P A 15055-1018 W eb site: ww[...]

            1 ® Contents - page 2 Contents I ntroduction ServSwitch CX features - front and rear ..................................... 5 What’ s in the box.....................[...]

            2 ® HT Contents - page 3 Operation The front panel controls ........................................................... 48 ServSwitch CX models ......................[...]

            3 ® HT Appendix 3 - VNC viewer connection options ......................... 90 Colour/Encoding ................................................................... 90 [...]

            4 ® I ntr oduction Thank you for choosing the ServSwitch CX series from Black Box. Each of the four models have been designed to take full advantage of CA Tx structur[...]

            5 ® ServS witch CX featur es - front and r ear The ServSwitch CX units pack a great deal of functionality into a compact space. All models occupy a single 1U rack spa[...]

            6 ® CO MPUTER USER AUX VN C 100 DAT LNK PW R 1 2 3 4 What ’ s in the bo x ServSwitch CX or ServSwitch CX with IP 30W power adapter and country- specific power lead[...]

            7 ® I nstallation M ounting The ServSwitch CX units offer two main mounting methods: • Supplied four self-adhesive rubber feet • Supplied rack brackets Connection[...]

            8 ® Connections The ServSwitch CX and CX with IP units provide a gr eat deal of flexibility in their configurations. This chapter details the various connections th[...]

            9 ® Local user A locally connected video monitor , keyboard (and mouse) ar e requir ed during the initial configuration. These are also useful during normal use to a[...]

            10 ® Remote user (via CX R emote extender) Up to four users can be placed a maximum of 300 metres (980 feet) from the ServSwitch CX unit. Remote users are connected v[...]

            11 ® Global user (IP network port) The ServSwitch CX with IP models provide an autosensing Ethernet IP port that can operate at 10 or 100Mbps, according to the networ[...]

            12 ® Serv er system (via SAM) Each server system is connected to the ServSwitch CX unit via a Server Access Module (SAM) and standard category 5, 5e or 6 cabling. SAM[...]

            13 ® M odem/ISDN port The ServSwitch CX with IP models provide a serial port to allow you to connect either a modem or ISDN terminal adapter . This can be used as a p[...]

            14 ® P ower in connection The ServSwitch CX unit is supplied with a single 30W power adapter which is sufficient to supply any configuration of the unit. All ServSw[...]

            15 ® 8 IN IN IN IN OUT OUT OUT 8 8 8 7 7 7 7 6 6 6 6 5 5 5 5 4 4 4 4 3 3 3 3 2 2 2 2 1 1 1 1 VNC 100 DATLNK AUX 1 COMPUTER 2 3 4 PW R USER P ower control port The Ser[...]

            16 ® Cascading multiple units The ServSwitch CX (with IP) units support up to sixteen or twenty four directly connected server systems, however , this is by no means [...]

            17 ® Ho w cascade connections operate The method for cascading ServSwitch CX units is straightforward and requir es no har dware settings or lengthy configuration pr[...]

            18 ® SAM SAM SAM SAM Group 43 at cascade level 1 Group 41 at cascade level 2 Port at cascade level 2 01 The unique address of this host is: The unique address of this[...]

            19 ® 3 Connect the other end of the cascade link cable to one of the CA Tx USER PORTS sockets on the rear panel of the lower unit. Due to the way in which ports withi[...]

            20 ® U sing cascaded servers In use, cascaded servers can be accessed using exactly the same methods as for those connected directly to the ServSwitch CX. However , b[...]

            21 ® OPTIONS 1 20 12 4 19 11 3 18 10 2 17 9 1 3 2 24 16 8 23 15 7 22 14 6 21 13 5 4 5V 5V WARNING ! RJ45 CONNECTORS ON THIS PANELARE FOR CONNECTION TO KVM EQUIPMENT O[...]

            22 ® Configuration Almost all configuration and operational aspects of the ServSwitch CX units are controlled via on-screen menu displays. Ov erall initial configu[...]

            23 ® S E R V SW I T C H CX C o mp u t e r P o r t C o mp u t e r 1 0 1 C o mp u t e r 2 0 2 C o mp u t e r 3 0 3 C o mp u t e r 4 0 4 C o mp u t e r 5 0 5 C o mp u t [...]

            24 ® Configuration menus lay out The menu options are arranged as shown her e: For a description of each option within the Configuration menus, see Appendix 1 for m[...]

            25 ® Registering users (edit user list) T o cr eate/edit user accounts 1 Display the Configuration menu . Note: Y ou must be logged-in as the ADMIN user . 2 Highligh[...]

            26 ® Registering serv ers (edit computer list) T o cr eate/edit server entries 1 Display the Configuration menu . Note: Y ou must be logged-in as the ADMIN user . 2 [...]

            27 ® Video compensation The ServSwitch CX units allow server systems to be placed up to 50m (160 feet) away and remote users to be extended by a maximum of 300m (980 [...]

            28 ® Serv er video compensation The video compensation for connected servers is achieved using the main menu. Although the compensation can be applied from any local,[...]

            29 ® T o apply r emote user video compensation 1 Ensure that the video image from the server to be used has been corr ectly compensated. See Server video compensation[...]

            30 ® T o use skew adjustment 1 Display a skew patter n on the appropriate server . Y ou can either use the supplied skew pattern or create your own: Using the supplie[...]

            31 ® 3 As appropriate, press either the R, G or B keyboar d keys to select the appropriate colour channel. Corr esponding keyboard indicators will flash rapidly to s[...]

            32 ® A utoscanning The ServSwitch CX provides an autoscan mode that switches between the connected servers in sequence. This mode is useful to allow users and adminis[...]

            33 ® S av in g an d r est or in g co nfi gu rat io n se tt in gs The ServSwitch CX can store up to 512 server names and 16 sets of user access rights (ServSwitch CX [...]

            34 ® What to do if the ADMIN passwor d has been forgotten If the ADMIN password becomes mislaid or forgotten, you will not be able to access the ServSwitch CX to add [...]

            35 ® H ot plugging and mouse r estoration It is strongly r ecommended that you switch off a server befor e attempting to connect it to the ServSwitch CX. However , if[...]

            36 ® Initial IP configuration IP models of the ServSwitch CX family possess a further collection of configuration options related specifically to IP networking. It[...]

            37 ® T o configur e IP details from a global user location 1 Use either the VNC viewer or a standard web browser to make r emote contact with the ServSwitch CX with [...]

            38 ® Encryption settings The ServSwitch CX with IP offers a gr eat deal of flexibility in its configuration and this extends equally to its encryption settings that[...]

            39 ® VNC 100 DA TLNK AUX 1 COMPUTER 2 3 4 PWR USER Internet SAM VNC 100 DA TLNK AUX 1 COMPUTER 2 3 4 PWR USER Internet SAM N etworking issues Thanks to its robust sec[...]

            40 ® VNC 100 DA TLNK AUX 1 COMPUTER 2 3 4 PWR USER Internet CAM Placing ServS witch CX with IP behind a router or fir ewall A possible point of contention between th[...]

            41 ® T o discover a DHCP-allocated IP addr ess Once a DHCP server has allocated an IP address, you will need to know it in order to access the ServSwitch CX with IP v[...]

            42 ® Placing ServS witch CX with IP alongside the fir ewall ServSwitch CX with IP is built from the gr ound-up to be secure. It employs a sophisticated 128bit public[...]

            43 ® P o wer switching configuration Power switch configuration comprises two main steps: • Configure the POWER CONTROL serial port to the same speed as used by [...]

            44 ® The KVMADMIN utility Particularly useful for complex ServSwitch CX configurations and the control of remote installations, KVMADMIN is a powerful administration[...]

            45 ® P erforming upgrades The ServSwitch CX and CX with IP units are fully r econfigurable via flash upgrades, as are the individual Server Access Modules that ar e[...]

            46 ® 9 - Commence the upgrade T o begin the upgrade process, click the Upload Now button. The pr ogress will be shown within the dialog. Should you decide not to cont[...]

            47 ® U pgrading Ser vS witch CX with IP models The ServSwitch CX with IP models are upgraded via global connection (thr ough the IP network port). Upgrades are digita[...]

            48 ® LOCAL USER REMOTE USER CX R GLOBAL USER IP SERVER SYSTEM SAM ® 724-746-5500 ® Operation The front panel controls ServS witch CX models COMPUTER button and nume[...]

            49 ® S E R V SW I T C H CX U s er N a m e : P a s sw o r d : P or t 1 l o g in E s c- S c r S av e S E R V SW I T C H CX C o mp u t e r P o r t C o mp u t e r 1 0 1 C[...]

            50 ® T o select a server using hotkeys 1 Simultaneously pr ess and hold and . Note: The and keys when pressed in combination are called ‘hotkeys’ and they signal [...]

            51 ® T o select a server using the on-scr een menu 1 Select the on-screen menu in one of three ways: • By simultaneously pressing and then releasing . • By pressi[...]

            52 ® Logging in and out The ServSwitch CX features a straightforwar d security system that helps to prevent unauthorised access to some, or all connected servers. If [...]

            53 ® The r eminder banner As many server screen layouts can appear very similar , the ServSwitch CX provides a r eminder banner option that indicates which server por[...]

            54 ® P ower switching (via configuration menu) When used in conjunction with optional power switch boxes, the ServSwitch CX with IP allows you complete remote contr [...]

            55 ® OR OR SERVER SYSTEM SAM ® 724-746-5500 ® Global user access Global users access the ServSwitch CX with IP using a viewer and a link. There are two types of vie[...]

            56 ® IMPORT ANT : During login, if you see a warning message similar to the one shown here, then stop and do not pr oceed. Global user access via VNC viewer The VNC v[...]

            57 ® Global user access via web br owser Y ou can use a s tand ar d W eb br ows er ( sup port ed v ers ions ) to gai n a cces s to th e Ser vSwi tch CX with IP and it[...]

            58 ® U sing the viewer windo w The viewer window gives you the ability to view and control the ServSwitch CX with IP and its host server(s). Its operation is almost i[...]

            59 ® Host selection The Hosts button on the menu bar provides the quickest and most efficient way to switch between host servers. This is because the button is close[...]

            60 ® Access mode - shar ed/private Up to five users can be simultaneously logged-on (four global users plus one local or remote user) and during normal operation, al[...]

            61 ® Mouse Control This option displays a mouse control dialog and is useful when the r emote cursor is failing to respond corr ectly to your mouse movements, even af[...]

            62 ® Click to send the code Enter the code here Keyboard Contr ol This option displays a keyboard contr ol dialog and is useful for sending keyboard combinations (to [...]

            63 ® Video Settings This dialog provides access to all of the key video settings that determine image quality and link performance. Threshold The threshold is ef fect[...]

            64 ® If y ou need to enter a por t number Usually , when you make a network connection to the ServSwitch CX with IP (either using the VNC viewer or a Web br owser) yo[...]

            65 ® Viewer encryption settings The web browser viewers and VNC viewers (of level 4.0b5S or higher) of fer four encryption options. The resulting actions of certain o[...]

            66 ® F ur ther infor mation This chapter contains a variety of information, including the following: • Getting assistance - see below • T roubleshooting - see rig[...]

            67 ® Appendix 1 – Configuration menus The ServSwitch CX configuration menus allow a range of settings to be made both to the installation as a whole and to parts [...]

            68 ® F unctions The Functions menu contains a collection of procedur es that affect various aspects of ServSwitch CX operation. Only the Admin user is granted access [...]

            69 ® U ser P r efer ences The User Prefer ences are system operating parameters that are independently selectable for each user and affect only their scr een. Screen [...]

            70 ® Global P refer ences Global prefer ences are available only to the Admin user and allow settings to be made that affect all users attached to the ServSwitch CX. [...]

            71 ® Global P refer ences (continued) OSD Dwell Time Settings: 1, 2, 3, 5, 10 SECONDS After a successful server channel change the ServSwitch CX will display a confi[...]

            72 ® Setup O ptions Setup options are available only to the Admin user and consist of key settings that are normally made only during the initial installation stage. [...]

            73 ® Setup O ptions (continued) Automatic Logout Settings: DISABLED, ENABLED The ServSwitch CX enables you to restrict access to your servers on a login basis. If a u[...]

            74 ® Advanced O ptions Advanced options are available only to the Admin user and consist of settings that are related to specialist ar eas such as power control and D[...]

            75 ® Configur e IP port Available only on ServSwitch CX with IP models, the IP port configuration menu allows you to determine settings that relate dir ectly to the[...]

            76 ® Net Mask Also often called the ‘subnet-mask’, this value is used alongside the IP address to help define a smaller collection (or subnet) of devices on a ne[...]

            77 ® M odem Configuration This page allows you to configure the COM1 serial port located at the rear of the ServSwitch CX with IP . Server IP / Client IP When a use[...]

            78 ® Clearing IP access control This option removes all entries fr om the IP access control featur e within the ServSwitch CX with IP . What is IP access control? The[...]

            79 ® Appendix 2 - Configuration pages via view er This section covers the configuration pages that are available to global admin users, using either the VNC viewer [...]

            80 ® U ser accounts This page allows you to manage up to sixteen separate accounts. The first of the sixteen accounts is the admin account and is the only account wi[...]

            81 ® U nit configuration This page provides access to a selection of both basic and advanced settings for the ServSwitch CX with IP . Many of the settings displayed [...]

            82 ® Advanced unit configuration Cl ic k t hi s bu tt on to d is pl ay a d va nc ed o pt i on s th at d o n ot n or ma ll y r e qu ir e a lt er a ti on . Mouse Laten[...]

            83 ® T ime & date configuration This page allows you to configure all aspects r elating to time and date within the ServSwitch CX with IP unit. Timezone speci?[...]

            84 ® N etwork configuration This page allows you to configure the various aspects of the IP port and its relationship with the local network. MAC address Media Acce[...]

            85 ® Setting IP access control The golden rule with this feature is ‘Include befor e you exclude’ or to put it another way ‘Arrange allowed addresses in the lis[...]

            86 ® Serial port configuration This page provides all access to settings concerned with the two serial ports (modem and power control) that ar e situated at the rear[...]

            87 ® H ost configuration This page provides the opportunity to configur e various details for each of the host systems that may be connected to the ServSwitch CX wi[...]

            88 ® P or t Dir ect Port Direct is totally transpar ent communication system that allows supporting devices to communicate with each other . Using the keyboard connec[...]

            89 ® Logging and status This screen pr ovides various details about the user activity on the ServSwitch CX with IP unit. T o get her e 1 Using VNC viewer or a browser[...]

            90 ® Appendix 3 - VNC viewer connection options When you are connecting to the ServSwitch CX with IP using the VNC viewer , a number of options are available. Colour/[...]

            91 ® Inputs Enable all inputs When selected, allows keyboard, mouse and clipboard data to be transferred between server and viewer systems. Disable all inputs (view-o[...]

            92 ® Scaling No Scaling No attempt is made to make the screen image fit the viewer window . Y ou may need to scroll horizontally and/or vertically to view all parts [...]

            93 ® I dentities This feature helps your VNC viewer to confirm that a revisited ServSwitch CX with IP is genuine and not another device masquerading as a ServSwitch [...]

            94 ® Appendix 4 - VNC viewer windo w options Click the VNC icon in the top left corner of the viewer window (or press F8) to display the window options: Standard wind[...]

            95 ® Appendix 5 - B ro wser viewer options When you are connecting to the ServSwitch CX with IP using a Web br owser , a number of options are available. There ar e f[...]

            96 ® Appendix 6 – A ddr esses, masks and ports IP address, network masks and ports ar e all closely linked in the quest for one device to find another across dispa[...]

            97 ® N et masks - the binary explanation T o r eally understand the operation of a net mask it is necessary to delve deeper into the life blood of servers – binary [...]

            98 ® Calculating the mask for IP access control The IP access control function uses a standar d IP address and a net mask notation to specify both single locations an[...]

            99 ® VNC 100 DATLNK AUX 1 COMPUTER 2 3 4 PWR USER Internet W eb server P or ts If you accept the analogy of IP addresses being rather like telephone numbers, then thi[...]

            100 ® Appendix 7 – C able and connector specifications RS232 serial mouse to PS/2 conv erter cable 5 1 CLK DCD NC NC NC 1 2 DA T RXD 2 5 TXD GND 3 4 GND Female 6 5[...]

            101 ® M ulti-head synchronisation cable MASTER end 9pin D-type male SLA VE end 9pin D-type male MASTER end 9pin D-type male SLA VE1 end 9pin D-type male Use this cabl[...]

            102 ® Appendix 8 – H otkey sequence codes These codes are used when defining hotkey switching sequences (macr os) for host servers and allow you to include almost [...]

            103 ® Appendix 9 – S uppor ted video modes The following video modes are supported and can be automatically configur ed by the ServSwitch CX units. If a recognised[...]

            104 ® Safety infor mation • For use in dry , oil free indoor envir onments only . • Both the ServSwitch CX and its power supply generate heat when in operation an[...]

            105 ® End user licence agr eement PLEASE READ THIS AGREEMENT CAREFULL Y . THIS AGREEMENT CONCERNS ENHANCED VNC VIEWER SOFTW ARE (“the SOFTW ARE”) FOR USE WITH THE[...]

            106 ® Radio F r equency Energy A Category 5 (or better) twisted pair cable must be used to connect the units in order to maintain compliance with radio fr equency ene[...]

            107 ® FCC r equirements for telephone-line equipment 1 The Federal Communications Commission (FCC) has established rules which permit this device to be directly conne[...]

            108 ® N ormas Oficiales M exicanas (NOM) electrical safety statement Instrucciones de seguridad 1 T odas las instrucciones de seguridad y operación deberán ser le?[...]

            109 ® www .ctxd.com Documentation by: © 2007 Black Box Corporation All trademarks are acknowledged. Black Box Corporation, 1000 Park Drive, Lawrence, P A 15055-1018,[...]

            110 ® HT I ndex A Access local and remote users 49 via dial up link 64 Access control configuration 85 mask calculation 98 Access mode shared & private 60 Accoun[...]

            111 ® Hotkeys changing 24 selecting computers 50 Hotkey sequences 88 codes and macros 102 Hot plugging 35 HTTP port initial setup 36 local setting 76 remote setting 8[...]

            112 ® U Unit Configuration 75,81 Unit name local setting 75 remote setting 81 Upgrade firmware 45 Username remote logon 56 User accounts 80 User list editing 25 Use[...]

            113 ® BlackBo x subsidiar y contact details Country Web Site/Email Phone Fax United States www .blackbox.com 724-746-5500 724-746-0746 Austria www .black-box.at +43 1[...]