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Black Box ServSwitch Panther manual

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Table of contents for the manual

  • Page 1

    ServSw itch Panther JUNE 2004 KV1108A KV1116A Order toll-f ree in the U.S.: Call 877-877-BBOX (o utside U.S. call 724-746-55 00 ) FREE technical support, 24 hours a d ay, 7 days a week: Call 724-746-5500 or fax 724-746-0746 Mail address: Blac k Box Corpor ati on , 1000 Park Drive, Lawre nce, PA 15055-1018 Web site: www.bla ckbox.com • E-mail: in [...]

  • Page 2

    [...]

  • Page 3

    SERVSWITCH TM FA MILY 1 Welcome to the ServSw itch TM Family! Tha nk y ou fo r purchasing a B LACK BOX ® ServSwitch Panther! W e app recia te your business, and we think you’ ll appr eciate the many w ay s that your new ServSw itch Panther will save you mon ey, time, and effort. That’s becaus e our ServSw itch fam ily is all a bout breakin g a[...]

  • Page 4

    FCC INFORMATION 2 2 FEDERAL COM MUNICATIONS COMMI SSION AND CANADIAN DEPARTMENT OF CO MMUNICATIONS RADIO FREQUENC Y INTERFERENCE STAT EMENTS This equipm ent generates , uses , and can radi ate radio frequ ency energy an d if no t installed and used pro perly, that is, in strict accordance with the m a nufacturer’s instru ctions, m ay cause in ter[...]

  • Page 5

    NOM STATEMENT 3 Normas Of iciales Mexicanas (N OM) Electrical Saf ety Stat ement INSTRUCCIONES DE SEGURIDAD 1. T odas l as in strucc iones de seg urida d y op erac ión debe rán se r le ídas a ntes de que e l aparato eléctrico sea operado. 2. L as i nstrucc iones de s eguri dad y operació n deberá n ser guard adas para ref erenc ia f utura. 3.[...]

  • Page 6

    SERVSWITCH PANTHER 4 4 12. P recaución debe ser tomada de tal manera que la tierra fisica y la polarización del equ ipo no sea eliminada. 13. L os ca bles d e la f uente de poder deben se r guiados d e tal m anera que no se an pisa dos ni pel lizca dos por obj etos colocad os sobre o contr a ell os, ponie ndo parti cula r ate nción a los contact[...]

  • Page 7

    COMPLIANCE STATEMENTS 5 EUROPEAN UNION DECLARATION OF CONFORMI TY This equipment has been tested and found to comply with the l imits f or a Class A computin g device in accor dance wi th the spe cification s in the Eu ropean st andard EN55022 . These lim its are desi gned to prov ide reason able protection ag ainst harm ful interfere nce. This equ[...]

  • Page 8

    SERVSWITCH PANTHER 6 6 Contents Chapter ...................................... ....................................................................... ..... page 1. Introduct ion .................... ....................................... ................................ 8 1.1 Features ............ .......................................... ......[...]

  • Page 9

    CONTENTS 7 4.8 Chang ing the OSD h otkey ......................................... ............................ ......19 4.9 Autos kip ........... .......................................... ............................................ .....19 4.10 Serial port .................................................... .....................................[...]

  • Page 10

    SERVSWITCH PANTHER 8 8 1. Introducti on Access and control m ultiple mu lti-platform com puters from on e Keyboard Video Mouse (K VM) conso le wi th the ServSwitch Panther sy ste m. The ServSwitch Panther comes in 8 and 16 port m odels. Con nect up t o 8 computers to th e 8 port m odel, and up to 16 to t he 16 port m odel. 1.1 Features • Hot- Swa[...]

  • Page 11

    2. Complete package 9 2. Complete package The ServSwitch Panther sy stem comes w ith: • Serv Sw itch Panth er 8 Port (KV 1108A) or 16 port (KV111 6A) • Flash Upgrade cable (KV11UP) • USA and European pow er cords • Rack mou nt k it for th e Serv Sw itch Panth er (KV11RM) 2.1 Additio nal items need ed 1 Server A ccess Modu le (SA M) and CA T[...]

  • Page 12

    SERVSWITCH PANTHER 10 10 3. Installation 3.1 The ServSwitch Panther syste m configuratio n Figure 1 illustrates the basic configuration of the ServSw itch Panther sy stem. Computer 1 ServSwit ch Panther Computer 16 SAM SAM POWE R 100-250 VAC 50/60 Hz 12345678 10 11 12 13 14 15 16 9 COMPUTER Figure 1 Th e ServSwitch Panther sy stem con figuration 3.[...]

  • Page 13

    3. Installation 11 The figure below illustrates the rear panel of the Serv Switch Panther 16 port unit. The 8 port model is the same but with only 8 Computer ports. POWER 100-250 VAC 50/60 Hz 12345678 10 11 12 13 14 15 16 9 COMPUTER Figure 3 Serv Switch Panther 16 port rear panel 3.3 Pre-installat ion guidelines • Swi tch off all com puters • P[...]

  • Page 14

    SERVSWITCH PANTHER 12 12 3.5 The SAMs The SAM s draw th eir pow er from t he com puter’ s key board port (SA M PS/2) or from the USB port (SAM USB). 3.5.1 Connecti ng a PS/2 S AM Figure 5 illustrates the SAM. To connect the PS/2 SA M: 1. Conn ect the Screen con nector to the com puter’s Video card . 2. Conn ect the Key board connector to the c [...]

  • Page 15

    3. Installation 13 To USB Por t To Video C ard CAT5 cable to ServSwitch Panther Computer port SAM Figure 6 U S B SA M 3.6 Connecting the CAT5 cables 1. Conn ect one c onnector to the SA Ms RJ45 port. 2. Co nnect the other co nnector to one of the ServSwitch Panther’s Computer por ts. 3. Follow the above 2 s teps for eac h com puter. 3.7 Connectin[...]

  • Page 16

    SERVSWITCH PANTHER 14 14 3.10 Avoiding general rack mounting prob lems 3.10.1 Elevated operating am bient tem perature The operating am bient tem perature of th e rack env ironm ent m ay be greater than the room am bient when install ing into a closed or multi-u nit rack assem bly. So install the equipment in an e nvironment comp atible with the ma[...]

  • Page 17

    3. Installation 15 3.12 Cascading ServSwit ch Panthe rs To cascade 2 or m ore ServSw itch Panthers f ollow the connecti ons as ill ustrated i n the figure belo w . Setting the differ ent OSD display hotkeys is explained o n page 19 belo w . POWER 100-250VAC 50/60 Hz 123456 78 10 11 12 13 14 15 1 6 9 COMPUTER POWER 100-250VAC 50/60 Hz 12345 678 10 1[...]

  • Page 18

    SERVSWITCH PANTHER 16 16 4. Operat ing the system Switch betw een the con nected com puters by either • The front panel Select buttons • Keyboar d hotkeys • The OSD (On Screen Display ) The OSD is also the place to adjust various s e ttings as explained below . When sw itching computers the illum inated L ED of the top bank indicates w hich c[...]

  • Page 19

    4. Operating the system 17 4.3 Navigating t he OSD To navigate up and d own use the Up and Down arrow keys. To jump from one co lumn to the next ( when rele vant) use the Ta b key. To exit the OSD or retur n to a pr evious w indo w withi n the OSD press Esc . 4.4 Selecting a co mputer To select a compu ter: 1. Navigate to the desired computer line.[...]

  • Page 20

    SERVSWITCH PANTHER 18 18 Figure 11 Th e General Settin gs window From thi s w indow you can do the foll owi ng: 4.7 Security The OSD com es w ith an a dvanced pass word security sy stem that con tains 3 differen t security levels. Ea ch secur ity level h as different acces s rights to the sy stem . These levels are as follow s: 4.7.1 Adm inistrator[...]

  • Page 21

    4. Operating the system 19 4.7.4 Activati ng pass word protect ion By def aul t OSD acces s is n ot passw ord protected. On ly the A dmini strator can passw ord-protect the OSD or disabl e passw ord protection . To do so: 1. In the General settings w indow navigate to the Security line. 2. Press the Spac e bar to togg le betw een Secu rity On and O[...]

  • Page 22

    SERVSWITCH PANTHER 20 20 4.10 Serial port The Serial port is used for u pgrading the firm ware. Serial port On m eans th e upgrade program can be used. To change the Se rial port setting : 1. Navigate to the Serial port line. 2. T oggle betwee n the options using the Space bar. 4.11 Changing th e Keyboard langu age The keyb oard is preset to U S En[...]

  • Page 23

    4. Operating the system 21 4.14 The Ports sett ings In the Settings w indow nav igate to the Ports line and press Enter . T he Ports settings w indow appears s ee Figure 12. Figure 12 Ports S e ttings window 4.15 Editing t he computer name In this w indow yo u can edit th e compu ter nam es with up to 15 character s. To erase a character: Select it[...]

  • Page 24

    SERVSWITCH PANTHER 22 22 4.17 Adding/changing a ho tkey (H KEY) Cascad e the ServSwitch Panther by connecting ano ther ServSwitch Panther to a Computer port instead of a computer, and then connecting m ore SAMs to the second Switch. C onnect a third and fourth Sw itch in the sam e w ay. With the ServSw itch Panthe r 16 P ort model, c onnect up to u[...]

  • Page 25

    4. Operating the system 23 To set th e above periods : 1. On th e desired l ine pres s Tab to jum p to t he desire d colum n. 2. Place th e curs or over one of the 3 digit s and t ype a new num ber. Ent er a leadin g zero w here necessary . For exam ple, type 040 f or 40 second s. Typin g 999 in th e LBL co lumn displays the lab el continuously. T [...]

  • Page 26

    SERVSWITCH PANTHER 24 24 To give each u ser the desi red access level: 1. Navig ate to the desired comput er line an d User. 2. T oggle betwee n the options using the Space bar. 4.21 Securit y In the Settings w indow nav igate to the Security line and press Ent er . The Securi ty setti ngs w indow appears see F igure 15. Figure 15 Th e Security set[...]

  • Page 27

    4. Operating the system 25 Figure 16 The H ELP window Note All t he functions set out in the Help window are performed from the Main window . The Help window is merely a reminder of the hotkeys and their functions. 4.23 Scanning comput ers– F4 Where neces sary adjust the s can tim e in the Time Sett ings w indow , see above. To activate scann ing[...]

  • Page 28

    SERVSWITCH PANTHER 26 26 Note Pict ure quality is relative to dist ance. The further away a remote com puter is from the ServSwitch Panther, the lower the image quality, and the m ore tuning n eeded. So place the higher re solution com puters closer to the m anager unit. 4.25 Moving the label – F6 Positio n the OSD label anyw here on the screen. [...]

  • Page 29

    5. Troublesh ooting 27 5. Trou bleshooting 5.1 Calling Black Box If you determine that your ServSw itch Panther is malf unctio ning , do not attempt to alter or r epair i t. It is not u ser-serv iceable. C o ntact Black Box T echnica l Support at 724-746 -5500. Before you do, make a record of the history of the problem. We w ill b e able to provide[...]

  • Page 30

    SERVSWITCH PANTHER 28 28 6. Upg rading the firmware You can download the ServSw itch Panther Upd ate softw are and the latest ServSw itch Panthe r fi rmw are from our Web site : w ww .black box.com . With the Ser vSw itc h Panther Up date software pr ogram y ou can up grade the firmware for the: • OSD • Manag er • SAMs 6.1 System requir ement[...]

  • Page 31

    6. Upgrad ing the firmwar e 29 Keyb d Mouse 100T Video Seria l A Par all el PCI 33Mx3 2b PCI 33Mx3 2b PCI 33 Mx32b PCI 33Mx32b Serial B NetS erver tc 2100 SCSI ServSwitc h Panther SD P11 0 POWER 100-25 0 VAC 50/60 Hz 123456 78 10 11 12 13 1 4 15 16 9 COM PUTE R To comp uter’ s Seria l port Upgr ade s oftware installed here To Serv ice connec tor [...]

  • Page 32

    SERVSWITCH PANTHER 30 30 The table belo w explains the f unctions of the buttons and boxes in the ServSwitc h Panthe r Sw itch Upda te win dow. Button or Box Function Selects a ll SAMs Unselect s selected SAMs Starts firm ware downloa d Display s the firm ware version nu mber Display s the hardw are version numbe r Cancels selected function Syst em[...]

  • Page 33

    6. Upgrad ing the firmwar e 31 6.6.1 The OSD v ersion num ber To verify the OSD ver sion number: 1. In the ServSwitch Panther box – see Figure 18 – check the OSD optio n. 2. Click . The ve rsion number app ears in the ServSwitch Panther b ox. The H/W Version button is grayed out, as th er e is no hardw are relevant to the OSD. 6.6.2 The ServSwi[...]

  • Page 34

    SERVSWITCH PANTHER 32 32 To up date the firm ware: 1. In the ServSw itch Panther Update w indow , check the appropri ate option in t he Serv Sw itch Panth er box or t he desired SA M. 2. From the File me nu, ch oose Open . The Open box appears . See Figu re 20. 3. F ind the fo lder that con tains the firm w are update file. You m ay only see the fi[...]

  • Page 35

    6. Upgrad ing the firmwar e 33 6.7.2 Ele ctricity fai lure When the electricity fails w hile updating the ServSwitch Panth er firmw ar e, a Com mu nication Error mess age appears. Simply resume th e firmw are update by opening the folder that contains the firm w are update file and continue from there. When the electricity fails during the firm war[...]

  • Page 36

    SERVSWITCH PANTHER 34 34 7. Technical specificat ions Operating Systems DOS, Windows (3X, 9X, 2000, NT4, ME, XP, 2003 Server) LINUX, UNI X, QNX, SGI, FreeBSD, B eOS, Open VMS, Novell 3.12-6, Alpha UNI X and HP UX Mouse PS/2, Wheel m ouse, I ntellim ouse, 5- button m ouse Resol ution 1600x1200@75 Hz Transmission distance Up to 33ft / 10m ServSwitch [...]

  • Page 37

    7. Technic al specifications 35 SAMs PS/2 USB Connections VGA Keyboard/Mouse System HDD15 MiniDin6 RJ45 HDD15 USB RJ45 Power From com puter’s Keyboard port From U SB port Product weight 0.23lb / 1 07g Shipping weight 0.66lb / 3 00g Dimensions 3.58 x 1.61 x 0.94in / 91 x 41 x 24m m[...]

  • Page 38

    SERVSWITCH PANTHER 36 36 Black Box Technical Support COUNTRY W EB SIT E / E-MAIL PHO NE FAX United States www.b la ckb ox. co m 724-746-5500 7 24-746-0746 A u stria www.b la ck- box. at support@black-box.at +43 1 256 98 56 +43 1 256 98 56 Belgium www.b la ckb ox. be support.nederlands@black box .be support.french@blackbox .be support.english@blackb[...]

  • Page 39

    © Copy rig ht 2004. Bl ack Box C orporation. A ll righ ts res erved. 1000 Park Drive L aw ren ce, PA 15055- 1018 724- 746-550 0 Fax 724-746- 0746[...]