Blackberry 9380 manual

BlackBerry Curve 9380 Smartphone Version: 7.1 User Guide[...]

Published: 2012-09-20 SWD-20120920105027058[...]

Contents Quick Help ................................................................................................................................................... 9 Getting started: Your smartphone ................................................................................................................. 9 Popular topics ................[...]

Troubleshooting: Messages application .................................................................................................... 119 Files and attachments .............................................................................................................................. 125 How to: Files ........................................[...]

Hide completed tasks ............................................................................................................................... 204 Show tasks in the calendar ....................................................................................................................... 204 Synchronizing tasks and memos ................[...]

Applications ............................................................................................................................................. 245 How to: Applications ................................................................................................................................ 245 Troubleshooting: Applications .......[...]

Power and battery .................................................................................................................................... 301 How to: Power and battery ........................................................................................................................ 301 Troubleshooting: Power and battery .........[...]

Legal notice ............................................................................................................................................. 369[...]

Quick Help Getting started: Your smartphone Find out about apps and indicators, and what the keys do on your BlackBerry smartphone. Your BlackBerry smartphone at a glance Inserting the SIM card, media card, and battery Remove the battery door User Guide Quick Help 9[...]

Insert the SIM card Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your smartphone. Slide the SIM card into the slot. Insert the media card and battery The media card is optional. If a media card is included, it might already be inserted. User Guide Quick Help 10[...]

New in BlackBerry 7.1 BlackBerry 7.1 enhances the BlackBerry experience with new functionality and innovative apps. BlackBerry Tag Send pictures, songs, videos, documents, contacts, webpages, and voice notes between two NFC-enabled devices. Simply tap the back of your BlackBerry smartphone against the back of another NFC-enabled device. For more in[...]

Mobile Hotspot mode When you turn on Mobile Hotspot mode, you can use your smartphone as a mobile hotspot so that other Wi-Fi enabled devices can use the mobile network connection on your smartphone. For more information, see Mobile Hotspot mode . Before you use your smartphone in Mobile Hotspot mode, read the latest safety and product information [...]

Voice enabled search Looking for something? You can now use your voice to search for help, contacts, documents, pictures, videos, and more on your smartphone and on the Internet. For more information, see Search for an item using voice enabled search . Home screen customization Customize the home screen even more by hiding panels you don't use[...]

Video enhancements You can now play back video in HD (720 x 1280) format. You can now record and play back videos in full screen size in either landscape or portrait view. Picture enhancements When you rotate JPEG and PNG pictures, the pictures are saved automatically in the rotated view. Sort pictures from either newest to oldest, or oldest to new[...]

About downloading apps with the BlackBerry App World, 29 Visit the Setup application The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry smartphone, and set up network connections, such as Bluetooth connections. You can also set up email addresses and social networking accounts. The Setup[...]

Keys on the top of your smartphone Lock Lock or unlock the screen. Keys on the right side of your smartphone Volume/Mute • Press the top and bottom keys to change the volume. • Press and hold the top or bottom key to play the next or previous media file. • Before you take a picture or record a video, press the top or bottom key to zoom in or [...]

Flashing LED color descriptions The LED on the top of your BlackBerry smartphone flashes different colors to indicate the statuses described. Flashing LED color Description Green Indicates that you're in a wireless coverage area. You can turn on or turn off this notification. Blue Indicates that your smartphone is connected to a Bluetooth enab[...]

Setup Setup Enterprise Activation Activate a work email account using the BlackBerry Enterprise Server. Options Power and lock Password Lock Power Off Messages Messages Saved Messages Added email address Added work email address Text Messages Instant messaging Instant Messaging folder Some applications might appear in this folder including applicat[...]

Applications Browser Manage Connections Maps Help Password Keeper Voice Dialing Applications folder Some applications might appear in this folder, including applications that you download. Media Media folder Videos Pictures Music Ring Tones Voice Notes Camera Video Camera Voice Notes Recorder Podcasts Personal organizer Contacts Calendar Tasks Memo[...]

Files Documents To Go Files Social networking and mobile purchasing BlackBerry App World Social Feeds Facebook for BlackBerry smartphones Twitter for BlackBerry smartphones BlackBerry Device Software update A software update for the BlackBerry Device Software is available. A software update for the BlackBerry Device Software is being downloaded. A [...]

Some applications might appear in this folder, including applications that you download. Word Mole Home screen icons These icons are status indicators that appear at the top of the home screen. Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear. New item To clear this icon, open each it[...]

Read message BBM chat is open Draft message New BBM Groups item Filed message New RSS item Message with an attachment Message is being sent Message is high priority Message has not been sent Text message with an attachment Message has been sent Text message Message has been delivered Message has been read Battery power level icons These icons appea[...]

Missed call Received call Placed call Voice mail message Calendar icons These icons appear when you highlight a calendar entry. Event reminder Recurring appointment Meeting reminder Exception for recurring appointment Notes Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging[...]

Your Home screen Home screen at a glance Use a picture as your smartphone wallpaper 1. On the home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper . Related information My display changed, 232 Add a shortcut to your home screen or Favorites panel You can add a shortcut to give yourself[...]

3. Click Add . Show or hide a home screen panel 1. On the home screen, press the key > Manage Panels . 2. Select or clear the checkbox for each panel. 3. Press the key > Save . Show, hide, or find an application icon Depending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry Device Sof[...]

Change where apps that you download appear To find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create. 1. On the home screen, press the key > Options . 2. Change the Downloads Folder field. 3. Press the key > Save . Change themes 1. On the home screen or in a folder, click the Option[...]

Feature availability The following items affect the availability of features on your BlackBerry smartphone. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your smartphone. Smartphone model Features such as GPS, the camera and video camera, and network connection options a[...]

networks don't support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider. Region Depending on your region, you might have the option to add or update apps using the BlackBerry App World storefront. You might also be able to download apps from a webpage or an appl[...]

• Internet Mail Account : Use this option to associate your BlackBerry smartphone with one or more existing email accounts (for example, Windows Live Hotmail) or to create a new email address for your smartphone. • Enterprise Account : If your administrator gave you an enterprise activation password, use this option to associate your smartphone[...]

Related information About BlackBerry ID, 14 Transfer files to and from your smartphone 1. Connect your BlackBerry smartphone to the computer using a USB cable. 2. In the dialog box that appears on your smartphone, select one of the following file transfer options: • If you want to transfer most types of files, click USB Drive . • If you want to[...]

Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your BlackBerry smartphone does not copy the SIM card contact. Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio f[...]

If you are viewing a location other than your current location, to get directions to this location from your current location, press the key > Navigate to Here . Your BlackBerry smartphone must have an internal GPS receiver or be paired with a Bluetooth enabled GPS receiver to perform this task. Lock or unlock your smartphone You can lock the sc[...]

Tips: Finding apps Look in a folder on your home screen. Some apps are located in folders on your home screen. Click a folder to see what apps are inside. Make all hidden apps visible on the home screen. On the home screen, press the key > Show All Icons . To unhide an app, highlight it and then press the key > Unhide Icon . If the icon is hi[...]

• Mark all messages that are prior to a date as read. Highlight a date field. Press the key > Mark Prior Read . Identify an indicator. • You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your BlackBerry smartphone and their icons, on the Ho[...]

See all the apps and folders on the Home screen, or minimize the panel and view the wallpaper. On the navigation bar, click All . Switch to another app. Press and hold the key. Click an app. Note: The other app might still be running in the background. Open an app with a convenience key. Press a convenience key on the side of your BlackBerry smartp[...]

Tips: Extending battery life Close apps when you're finished with them. In an app, press the key and click Close or Exit . Turn on battery saving mode. On the home screen or in a folder, click the Options icon. Click Device > Battery Saving Mode . Select the Turn on Battery Saving Mode when battery power level is low checkbox. Turn off netw[...]

If your smartphone has a camera flash, turn off the flash. On the home screen, click the Camera icon. Click the flash icon at the bottom of the screen until the flash off indicator appears. Keep your battery connections clean. Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the smartphone. Check for D[...]

Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Main[...]

Change the active phone number From the home screen, press the key. Click your phone number at the top of the screen. Click a phone number. Shortcuts: Typing with the touch screen keyboard Depending on the typing input language that you're using, some shortcuts might not be available. Depending on the type of touch screen keyboard you're [...]

Change the typing input language If you have more than one typing input language installed, and you're using the full keyboard, tap the language key. Tap an input language. Shortcuts: Media Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Pr[...]

Common troubleshooting I can't make or receive calls Try the following actions: • Verify that your BlackBerry smartphone is connected to the wireless network. • Verify that your wireless service plan includes phone or voice services. • If you can't make calls and fixed dialing is turned on, verify that the phone number for your cont[...]

I'm not receiving messages Try the following actions: • Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. • Reset your smartphone. Connect to the network and try again. • If you created an em[...]

Related information Generate an encryption key, 327 Change or delete a contact, 188 Turn on or turn off data service or set roaming options, 259 Options for email filters, 94 Resend a message, 90 Wireless coverage indicators, 262 Turn on, turn off, or check the status of a network connection, 258 Resend a message, 90 I forget my smartphone password[...]

Related information Set options for backlighting, 227 Email messages aren't reconciling over the wireless network Try the following actions: • Verify that your BlackBerry smartphone is connected to the wireless network. • Verify that wireless email reconciliation is turned on. • Reconcile email messages manually. Organizer data isn'[...]

Networks and Connections > Bluetooth Connections . Highlight a Bluetooth enabled device. Press the > Devices Properties . Clear the Encryption checkbox. Press the key > Save . Related information Make your smartphone discoverable, 281 The media player screen closes If you pause or stop a media file for a certain period of time, the media p[...]

Tips and shortcuts Tips: Doing things quickly For full instructions, click the links under Related information at the bottom. Access popular options such as setting the alarm, viewing notifications, and turning on or turning off network connections. Highlight and click the areas at the top of the home screen. See all the apps and folders on the Hom[...]

Add an app to the Favorites panel. Highlight an app on the home screen or in a folder. Press the key > Mark as Favorite . Change options for the home screen such as the wallpaper. On the home screen, press the key > Options . Related information Change what happens when you type on the Home screen, Assign an application to a convenience key, [...]

Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone. On the home screen, click your Sound and Alert Profiles icon. Click Change Sounds and Alerts . Delete the previous text from a reply message. When you are replying to a message, press the key [...]

Tips: Freeing space for your music, pictures, videos, and files You can store files in the built-in media storage on your BlackBerry smartphone or on a media card. Check how much storage is used by media files and documents. On the home screen, click the Media icon. Press the key > Memory Use . Delete unneeded files. On the home screen or in a f[...]

Tips: Freeing space to optimize your smartphone's performance Try to maintain at least 10 MB of available application storage on your BlackBerry smartphone. If you find that your smartphone processes are unusually slow, try any of the following: Close any apps you're not using. Press and hold the key until the application switcher appears[...]

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Related information Change how long your sm[...]

Set a smartphone password. On the home screen or in a folder, click the Options icon. Click Security > Password . Encrypt contacts and files. On the home screen or in a folder, click the Options icon. Click Security > Encryption . Back up your smartphone data to your computer. Use the BlackBerry Desktop Software to back up your smartphone dat[...]

Identify an indicator. • You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your BlackBerry smartphone and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management . Shortcuts: Phone Dependi[...]

Hide the keyboard Touch the top of the keyboard and slide your finger quickly down the screen. Insert a period (.) Tap the key twice. The next letter is capitalized. Insert an at sign (@) or a period (.) in an email address field Tap the key. Capitalize a letter Tap the key. Tap the letter key. Turn on CAPS lock Touch and hold the key until the loc[...]

Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone. Resume playing an audio or video file Press the Mute key again. Play the next audio file Press and hold the Volume Up key on the right side of your smartphone. Play the previous audio file Press and hold the Volume Down key on the [...]

Phone How to: Phone Phone at a glance Phone icons These icons appear at the top of the home screen and in the Phone application. Missed call Received call Placed call Voice mail message User Guide Phone 56[...]

Phone basics Find your phone number Do one of the following: • To view your active phone number, from the home screen, press the key. Your phone number appears at the top of the screen. • To view a list of your multiple phone numbers, from the home screen, press the key. Click the area at the top of the screen. If your wireless service plan sup[...]

To end a call, press the key. Related information Change your ring tone, notifiers, reminders, or alerts, 31 I can't make or receive calls, 41 Answer a second call Depending on your wireless service provider and wireless network, this feature might not be supported. During a call, press the key. • To answer the incoming call and place the cu[...]

Mute a call During a call, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again. Place a call on hold If your BlackBerry smartphone is connected to a CDMA network, you can't place a call on hold. During a call, press the key > Hold . To resume a call, press the key > Resume . Dial using numb[...]

Emergency calls About emergency calls and Emergency Callback Mode If you're outside of a wireless coverage area and the indicator appears at the top of the screen, you can call only emergency numbers. Your BlackBerry smartphone is designed to allow emergency calls even when your smartphone is locked. Depending on your smartphone model and the [...]

• To decrease the volume, press the Volume Down key on the right side of your smartphone. • To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again. If you press the Mute key during a call, your smartphone mutes the call so that you can hear others on the call, but they can't [...]

Speed dial Set up speed dial for a contact 1. From the home screen, press the key. 2. Press the key > View > Speed Dial List . 3. In the Speed Dial Numbers list, click an unassigned key. 4. Click a contact. 5. If necessary, click a phone number for the contact. To make a call using speed dial, in the Phone application, press and hold the key [...]

About call forwarding Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry smartphone. You might not be able to change or delete these phone numbers or add new ones. For more information, contact your wireless service provider. Start or stop forwarding calls[...]

About call blocking The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming. To use the blocked calling feature, your BlackBerry smartphone must use a SIM c[...]

To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. Depending on your wireless service provider and wireless network, this feature might not be supported. Turn on fixed dialing Before you begin: To perform this task, your BlackBerry smartphone must use a SIM card[...]

Related information I can't make or receive calls, 41 Set options for dialing extensions 1. From the home screen, press the key. 2. Press the key > Options > Smart Dialing . 3. In the Number field, type the main phone number for an organization. 4. In the Wait For field, set how long your BlackBerry smartphone waits before dialing an ext[...]

Make a conference call Before you begin: Depending on your wireless service provider or your wireless service plan, this feature might not be supported. If your BlackBerry smartphone is connected to a CDMA network, you can't join more than two contacts to a conference call. 1. During a call, press the key > Add Participant . 2. Type a phone[...]

Leave a conference call Before you begin: You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar. If you make a conference call, you can leave the conference call and the call continues without you. Depending on your wireless service provider, this feat[...]

• To delete a range of call logs, touch two call logs simultaneously and slide your finger up or down to select additional call logs. 3. Press the key > Delete . Add, change, or delete call log notes 1. From the home screen, press the key. 2. At the top of the screen, swipe left or right to view the Call Log screen. 3. Highlight a call log. 4.[...]

• Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number. If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you're already on a call, you rec[...]

Sort phone numbers or contacts on the phone screen 1. From the home screen, press the key. 2. Press the key > Options > Call Logs and Lists . • To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used . • To sort contacts alphabetically by contact name, change the Phone List View field to Name .[...]

2. Press the key > Options > In-call Settings . • To answer calls automatically when you remove your BlackBerry smartphone from the holster, change the Auto Answer Calls field to Out of Holster . • To stop answering calls automatically when you remove your smartphone from the holster, change the Auto Answer Calls field to Never . • To e[...]

Turn on or turn off TTY support 1. From the home screen, press the key. 2. Press the key > Options > TTY . 3. Change the TTY field. 4. Press the key > Save . A TTY indicator appears in the connections area at the top of the home screen. Related information About TTY support, 72 Phone options, 70 Voice mail Set up your voice mail Your voice[...]

• To add one or more additional pauses position the cursor at the beginning of the Password field and then select Add Pause . This option is for adding a short period between the voice mail access number and the password. • To be prompted before sending the password, position the cursor at the beginning of the Password field and then select Add[...]

Troubleshooting: Phone Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Ema[...]

• If you have more than one phone number associated with your smartphone, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number. • If you're using your BlackBerry MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on. • If you're using [...]

I can't change the number of times that my smartphone rings Depending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry smartphone rings before the call is picked up by voice mail. For more information, contact your wireless service provider. My phone number appears as Unknown in the Pho[...]

My headset makes calls instead of my smartphone If your BlackBerry smartphone is connected to a Bluetooth enabled headset, your smartphone might automatically make calls on the Bluetooth-enabled headset. Try the following actions: • Disconnect the Bluetooth-enabled headset from your smartphone. • During a call, press the key, click Activate Han[...]

Voice commands How to: Voice commands Perform an action using a voice command 1. On the home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Related information I can't make calls using a voice command, 77 Change the options for voice prompts After you say a voice command, voice prompts might prompt[...]

Available voice commands Voice command Description "Call < contact name or phone number >" Say this voice command to make a call. To perform this task with a Bluetooth enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technolo[...]

1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Language . 3. Change the Voice Dialing field. 4. Press the key > Save . Related information My smartphone doesn't recognize names or numbers in voice commands, 82 Turn off choice lists for voice commands If your BlackBerry smartphone identifies m[...]

My smartphone doesn't recognize names or numbers in voice commands Try the following actions: • Say the first name and the last name of your contact. • Improve voice recognition of numbers. User Guide Voice commands 82[...]

Messages How to: Messages application Messages at a glance Search for messages You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise[...]

• To search for messages using the criteria from your last advanced search, press the key > Search by > Advanced . Press the key > Last . Note: If you search for messages, your smartphone doesn't search attachments. To stop a search, press the key. Related information Do more with your message search results, 316 Message search crit[...]

2. Press the key > Options > Call Logs and Lists . • To show recent and missed calls in the Messages application, select the All Calls option. • To hide call logs in the Messages application, select the None option. 3. Press the key > Save . Hide the new or unread message indicator 1. On the home screen, click the Messages icon. 2. Pre[...]

Set how long your smartphone stores messages 1. On the home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions . 3. Change the Days To Keep Messages field. 4. Press the key > Save . Related information Some messages no longer appear on my smartphone, 120 Open a new message automatically when you remov[...]

Press the key > Save . Email Set up an email address 1. On the Home screen, click the Setup icon. 2. In the Setup section, click the Email Accounts icon. 3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, [...]

Press the key > Options > Email Account Management . 3. Click the email account that you want to change options for. For more information about personal email accounts, visit www.blackberry.com/docs/smartphones and click the link under Email Setup . Compose and send an email 1. On the home screen, click the Messages icon. 2. Press the key >[...]

On the home screen, click the Messages icon. • To save an email or PIN message, highlight an email or PIN message. Press the key > Save . • To save a draft email, press the key > Compose Email > Save Draft . Related information View saved messages, 90 Blind carbon copy a contact You can blind carbon copy a contact in an email or a PIN [...]

2. Change the Importance field. 3. Press the key > Save . Viewing and replying to email View saved messages 1. On the home screen, click the Messages icon. 2. Press the key > View Saved Messages . View an address instead of a display name In a message, press the key > Show Address . To view the display name again, press the key > Show N[...]

• To change the message, click Edit . Change the message. Press the key > Send . • To change the recipients, click Edit . Highlight a contact. Press the key > Change Address . Click a new contact. Press the key > Send . • To resend the message without changing it, click Resend . Related information I can't send messages, 42 Chan[...]

• To mark all messages that are prior to a specific date as read, highlight a date field. Press the key > Mark Prior Read . Add, change, or remove a flag If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry smartphone and are not sent to the recipient. Depending on the message service you&a[...]

1. On the home screen, click the Messages icon. 2. Highlight an email. 3. Press the key > File . 4. Highlight a folder. 5. Press the key > File . View filed messages 1. On the home screen, click the Messages icon. 2. Press the key > View Folder . 3. Click a folder. Email filters About email filters You can create email filters to specify w[...]

Options for email filters Option Description From Specify one or more contacts or email addresses that the email filter should search for in the From field of your email. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email filter should search for all contacts or email addresses that contain specific text, [...]

Option Description forwarded, specify whether it is forwarded with high importance or with the email header only. Filter email by sender or subject 1. On the home screen, click the Messages icon. 2. Highlight an email. 3. Press the key > Filter by > Sender or Subject . 4. Type a name for the email filter. 5. Set the email filter options. 6. P[...]

In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled. If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronize your organ[...]

3. If the Message Services field appears, set this field to the appropriate email account. 4. Change the Delete On field to Mailbox & Handheld . 5. Press the key > Save . It takes a short period of time for email to be deleted over the wireless network. Related information Delete a message, 91 Stop forwarding email to your smartphone Before [...]

Google Mail About Google Mail on your smartphone Depending on your wireless service plan or administrator, you can add a Google Mail account (also known as a Gmail account) to your BlackBerry smartphone. Similar to the Google Mail web application that you can use on your computer, related messages are grouped into a single conversation. To help org[...]

Create or delete a Google Mail label 1. On the home screen, click the Messages icon. 2. Press the key > Labels . • To create a new label, click New Label . Type a label name. Click Save . • To delete a label, highlight a label. Press the key > Delete . Preview more of grouped email messages Before you begin: To display more lines of each [...]

2. Highlight a Google Mail message or conversation. 3. Press the key > Report Spam . 4. If necessary, click Yes . Text messages About text messages To send and receive text messages, your wireless service provider must set up your wireless service plan for text messaging. Depending on your wireless service provider, this feature might not be sup[...]

Attach a media file, contact card, appointment, or location to a text message Before you begin: To attach a video, the video must be recorded in MMS mode. 1. When you're composing a text message, press the key > Attach . 2. Click an attachment type. 3. Click a file. Related information I can't attach a file to a text message, 124 Attac[...]

Delete the history from a text message Do one of the following: • To delete an individual message from the history, highlight the message. Press the key > Delete Message . • To delete all the messages from the history and keep the chat open, when you are replying to a message, press the key > Clear Conversation . • To delete all the mes[...]

Stop receiving messages from a cell broadcast channel Before you begin: Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your location. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Cell Broadcas[...]

Unsubscribe from public warning messages Depending on your region and wireless network, the name of the public warning system will vary. 1. On the home screen, click the Messages icon. 2. Press the key > Options . 3. Click the appropriate public warning system. 4. To choose which types of public warning messages you will receive, select or clear[...]

5. Press the key > Send . Related information Personal distribution lists, 193 I can't send messages, 42 Create a link for a PIN You can create a link for a PIN in a message, calendar entry, task, or memo. If you click the link, you can send a PIN message. When you are typing text, type pin: and the PIN. Reply to or forward an email or PIN [...]

Attachments How to: Attachments About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and s[...]

• If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the key. • If you are downloading a file from a webpage, press the key. 2. Click Download Attachment or Download File . 3. Click the folder that you want to save the file or attachment in. 4. Click Save . To stop downloading an attachment, in a me[...]

1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Properties . Related information Hide a file or folder, 128 View a hidden file or folder, 129 Contact cards About contact cards A contact card (sometimes called avCard or .vcf file) contains information for a specific contac[...]

Troubleshooting: Attachments A skipped content bar appears in a document More content is available for you to download to your BlackBerry smartphone. 1. To download the content, click the skipped content bar. 2. Click More . A question mark appears on a slide A question mark appears on a slide if your BlackBerry smartphone has not downloaded the sl[...]

Allow messages from contacts in your contact list or allowed sender list 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Firewall . 3. In the General section, if the Enable checkbox isn't selected, select it. 4. In the Block Incoming Messages section, select one or more message types. 5. Select the Contacts[...]

S/MIME and PGP protected messages S/MIME and PGP protected message basics About signing and encrypting messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone. Dig[...]

Press the key > Options . 3. In the Encryption section, select the Use Password-Based Encryption checkbox or Use Conventional Encryption checkbox. 4. Press the key > Save . Using a secure method, let the recipient know what the passphrase is. Attach a certificate or PGP key to a message You can attach a certificate or PGP key to email and PIN[...]

3. Click the certificate or PGP key. • To import the certificate or PGPkey, click Import Certificate or Import PGP Key . • To import and trust the certificate or PGP key, click Trust Certificate or Trust PGP Key Related information I can't open an attachment in an encrypted message, 118 Attachment indicators in S/MIME and PGP protected mes[...]

Press the key > Encryption Details . S/MIME and PGP protected message status Digital signature indicators for S/MIME or PGP protected messages Indicator Description Your BlackBerry smartphone verified the digital signature. The BlackBerry Enterprise Server that is associated with your smartphone verified the digital signature. Your smartphone re[...]

Check the status of a certificate or certificate chain If a certificate is included in a received message, or is already stored in the key store on your BlackBerry device, you can check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain. 1. In[...]

You can set your smartphone to try to use the default signing and encryption option for your outgoing messages instead. However, if message classifications are turned on, the default signing and encryption option might not be able to be used depending on the security requirements of a message's classification. For example, if your default sign[...]

Change the size of S/MIME or PGP indicators in messages 1. On the home screen or in a folder, click the Options icon. 2. Click Security > S/MIME or PGP . 3. In the General section, change the Message Viewer Icons field. 4. Press the key > Save . Change the encryption algorithms for S/MIME or PGP protected messages If a message has multiple re[...]

3. In the General section, change the Truncation Mode field to Send Anyway or More All And Send . 4. Press the key > Save . To turn on the prompt again, change the Truncation Mode field to Prompt User . Turn off the prompt that appears when you use a certificate or PGP key that is not recommended for use 1. On the home screen or in a folder, cli[...]

IBM Lotus Notes native encrypted messages About IBM Lotus Notes native encrypted messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can send and receive messages on your BlackBerry smartphone using IBM Lotus Notes native encryption. When you send or receive IBM Lotus Notes native encrypted messages, y[...]

Generate an encryption key, 327 Change or delete a contact, 188 Turn on or turn off data service or set roaming options, 259 Options for email filters, 94 Resend a message, 90 Wireless coverage indicators, 262 Turn on, turn off, or check the status of a network connection, 258 Resend a message, 90 I'm not receiving messages Try the following a[...]

The number of new or unread messages is different than I expect The number of new or unread messages includes saved messages and filed messages. If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other than your inbox in the email application on your computer, your smartphone files the[...]

A message, attachment, or Google Mail conversation is cut short or doesn't appear Try the following actions: • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the key > More or More All .[...]

HTML email messages don't appear correctly Try the following actions: • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. • Try downloading external pictures. Press the key > Get Images . • Try viewing your message in plain text. Press the key > Get Plain Text . • Veri[...]

• Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, your smartphone should send the messages when you return to a wireless coverage area. • Verify that fixed dialing is turned off. Related information Turn on, turn off, or check the status of a network connection, 258 I&[...]

Files and attachments How to: Files File basics About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization&apos[...]

Save a file or an attachment Before you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. In a message, in a calendar entry, or on a webpage, do one of the following: [...]

About files and attachments, 106 Send a file Before you begin: To send a video, the video must be recorded in MMS mode. 1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Send . 4. Click a message type. 5. If necessary, turn on Bluetooth technology and choose a device or pai[...]

5. Click a folder. 6. Press the key > Paste . Related information Send a file, 107 Managing files and attachments View properties for a file You can view the size, author, publication date, and other properties of a file. 1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key >[...]

3. Find and highlight the file or folder you want to hide. 4. Press the key > Properties . 5. Select the Hidden checkbox. 6. Click OK . After you hide a file or folder, it is no longer visible on your BlackBerry smartphone. Related information View a hidden file or folder, 129 View a hidden file or folder You can view files or folders that you h[...]

In a document, press the key > Table of Contents . To move to a specific heading, click a heading. Click Jump . Move around a spreadsheet In a spreadsheet, press the key. • To move to a specific cell, click Go to Cell . Type the cell co-ordinates. Press the key on the keyboard. • To switch worksheets, click Next Sheet or Prev Sheet . • To [...]

• To move to a specific page in a multipage .tif file, click Table of Contents . Click a page. Click View . • To switch pages in a multipage .tif file, click Next Page or Prev Page . Switch presentation views In a presentation, press the key. • To view text only, click View Text . • To view text and slides, click View Both . To view the pre[...]

Troubleshooting: Files A message, attachment, or Google Mail conversation is cut short or doesn't appear Try the following actions: • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the key [...]

Media How to: Media Media file basics Play a media file 1. Do one of the following: • On the home screen, click the Media icon. Click a media type. If necessary, click a category. • On the home screen or in the Applications folder, click the Voice Notes icon. 2. Click a file. 3. If the media controls don't appear at the bottom of the scree[...]

Mute a call, 59 Improve sound quality for media files, 134 Amplify the volume using the audio boost feature, 134 Amplify the volume using the audio boost feature The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones, and videos. 1. Do one of the following: • On the home screen, c[...]

View properties for a file You can view the size, author, publication date, and other properties of a file. 1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Properties . Related information Hide a file or folder, 128 View a hidden file or folder, 129 Change the amount of t[...]

2. Click Device > Storage . 3. Select or clear the Media Card Support checkbox. 4. Press the key > Save . Sort media files 1. Do one of the following: • To sort videos, on the home screen, click the Media icon > Videos icon. Highlight a video. • To sort pictures, on the home screen, click the Media icon > Pictures icon > Picture [...]

Send a file Before you begin: To send a video, the video must be recorded in MMS mode. 1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Send . 4. Click a message type. 5. If necessary, turn on Bluetooth technology and choose a device or pair with a device. Related informat[...]

File extensions Video file formats Audio file formats ASF WMA WMV • Windows Media Video 9 • VC-1 • Windows Media Audio 9 and Windows Media Audio 9 Professional • Windows Media Audio 10 and Windows Media Audio 10 Professional MP3 — MP3 FLAC — FLAC OGG — • FLAC • Ogg Vorbis AAC — • AAC-LC • AAC+ • eAAC+ AMR — AMR-NB QCP ?[...]

• GIF • PNG • TIF • WBMP For information about media file extensions and media file formats for your smartphone, visit www.blackberry.com/docs/ smartphones and click Smartphones > BlackBerry Smartphones > Supported Media . Related information Supported audio and video file formats and extensions, 137 Music Related information Transfer[...]

Add the song that is playing to a playlist 1. When playing a song, press the key > Add To Playlist . 2. Click a playlist. Move or delete a song in a playlist 1. On the home screen, click the Media icon > Music icon. 2. Click Playlists . 3. Click a standard playlist. 4. Highlight a song. • To change the location of the song in the playlist, [...]

3. If the media controls don't appear at the bottom of the screen, touch the screen. 4. When the video shows the picture that you want to use as the thumbnail picture, click the icon. 5. Press the key > Set Video Thumbnail . Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play v[...]

Record a video Before you begin: To perform this task, you might need to have a media card inserted in your BlackBerry smartphone. 1. On the home screen, click the Media icon > Video Camera icon. 2. To start recording, click the icon. 3. To pause recording, click the icon. Note: The approximate amount of storage space available for saving videos[...]

Press the key > Options . 3. Change the Video Format field. 4. Press the key > Save . Related information View properties for a file, 107 Reduce blurriness in the videos that you take The image stabilization option helps reduce blurriness that is caused by slight movements of the video camera when you are recording a video. 1. On the home scr[...]

Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on Geotagging is turned off Take another picture Flash is turned on Flash is turned off Automatic flash mode Scene mode Take a picture 1. On the home screen, click the Camera icon. 2. If you have turned on digital[...]

2. To switch between flash settings, click the flash icon at the bottom of the screen. When you close the camera, the flash setting is saved. Change the camera scene mode You can change the scene mode in the camera to optimize the settings for different environments. Descriptions of the scene modes are available on the camera. 1. On the home screen[...]

Reduce blurriness in the pictures that you take The image stabilization option helps reduce blurriness that is caused by slight movements of the camera when you are taking a picture. 1. On the home screen, click the Camera icon. 2. Press the key > Options . 3. Select the Image Stabilization check box. 4. Press the key > Save . Change the revi[...]

Press the key > Options . 3. Change the Store Pictures field. 4. Press the key > Save . Pictures Related information Transfer files to and from your smartphone, 30 Pictures at a glance Use a picture as your smartphone wallpaper 1. On the home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As[...]

Zoom, pan, or rotate a picture In a picture, do one of the following: • To zoom in to the picture, touch the screen with your finger and thumb and pinch them apart. • To zoom out from the picture, touch the screen with your finger and thumb and pinch them together. • To pan the picture, when you are zoomed into it, slide your finger on the sc[...]

View pictures in list view or thumbnail view 1. On the home screen, click the Media icon > Pictures icon. 2. Click a category. 3. Press the key > View > Thumbnails or List . Organize pictures by date or folder 1. On the home screen, click the Media icon > Pictures icon. 2. Press the key > View by Date or View by Folder . Create a pic[...]

FM Radio Depending on your BlackBerry smartphone model and wireless service provider, this feature might not be supported. Turn on or turn off FM radio Before you begin: To perform this task, you must have wired headphones plugged into your BlackBerry smartphone. On the home screen, click the Media icon > FM Radio icon. • To turn on the radio,[...]

2. Click Add Station . 3. In the Name field, type the name of the station. 4. Click Save . Play, edit, or delete a favorite radio station 1. On the home screen, click the Media icon > FM Radio icon. 2. Click the Favorites icon at the bottom of the screen. 3. Highlight a favorite radio station. 4. Press the key. • To play the radio station, cli[...]

Troubleshooting: Media Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Ema[...]

Copy, move, rename, or delete a file, 128 Change the size of pictures that you take, 145 Change the video size and format, 142 I can't open media files Try the following actions: • If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer, disconnect your smartphone from your c[...]

Depending on yourBlackBerry smartphone model, you might be able to decrease the blurriness in pictures that is caused by slight movements of the camera by turning on image stabilization in the camera options. I can't listen to FM radio Try the following actions: • Verify that you have wired headphones plugged into your BlackBerry smartphone.[...]

I can't use a shortcut Try the following actions: • Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing input language. • If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options. Related information Change[...]

Ring tones, sounds, and alerts How to: Ring tones, sounds, and alerts Icons for sound and alert profiles The icon for the sound and alert profile that's active appears at the top of the home screen, under the date. You can click the icon to switch to a different sound profile or to change notification options. For example, you can change the v[...]

Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles. [...]

Add or delete a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry smartphone uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only[...]

Flashing LED color descriptions The LED on the top of your BlackBerry smartphone flashes different colors to indicate the statuses described. Flashing LED color Description Green Indicates that you're in a wireless coverage area. You can turn on or turn off this notification. Blue Indicates that your smartphone is connected to a Bluetooth enab[...]

4. Press the key > Save . Troubleshooting: Ring tones, sounds, and alerts My smartphone is ringing or vibrating more times than expected For calls, the number of times that your BlackBerry smartphone vibrates isn't determined by the number of vibrations that you set in your sound profile, and there's no setting for the number of rings [...]

Browser How to: Browser Browser at a glance User Guide Browser 161[...]

Browser basics Browsing the Internet Browse the Internet For more information on the charges associated with using the browser, contact your wireless service provider. 1. On the home screen, click the Browser icon. 2. In the address bar, type a web address or search terms. 3. Press the key on the keyboard. To stop loading a webpage, press the key &[...]

3. In the General section, select the Enable Keyboard Shortcuts checkbox. 4. Press the key > Save . Related information Shortcuts: Browser, Search for text in a message, in a file, or on a webpage Before you begin: To search for text in a presentation, you must view the presentation in text view or in text and slide view. 1. In a message, in a f[...]

On a webpage, press the key. 2. Click Home . Close the browser 1. On a webpage, press the key. 2. Click Close . Playing media files, viewing pictures, and downloading files View a full picture on a webpage 1. On a webpage, highlight or pause on a picture. 2. Press the key > View Image . • To zoom in to or out from the picture, press the key &g[...]

• To copy an address for a web page, press the key > Copy Page Address . • To copy an address for a link, pause on or highlight a link. Press the key > Copy Link . • To copy an address for a picture, pause on or highlight a picture. Press the key > Copy Image Link . To paste the address, press the key > Paste . Send a web address,[...]

4. Click Add . Change or delete a bookmark for a webpage You might not be able to change or delete bookmarks added by your wireless service provider. 1. On the home screen, click the Browser icon. 2. Click Bookmarks . 3. Highlight a bookmark. 4. Press the key. • To change a bookmark, click Edit . Change the bookmark. Press the key. Click Save . ?[...]

• To add a bookmark folder, click Add Subfolder . • To rename a bookmark folder, click Rename Folder . Type a new name for the folder. Press the key on the keyboard. • To delete a bookmark folder, click Delete Folder . Browser options Change your browser home page or start page 1. On the home screen, click the Browser icon. 2. Press the key &[...]

Add a search engine from a website You can try adding a search engine if the search engine that you want to use doesn't appear as an option when you are changing your default search engine. On the home screen, click the Browser icon. • To add a search engine from a link on a website, browse to the website. Click the link. Click Add . • To [...]

Receive a prompt before you close the browser or stream media from the Internet 1. On the home screen, click the Browser icon. 2. Press the key > Options . 3. In the General section, below Prompt Before , do one of the following: • To receive a prompt confirming that you want to close the browser when you have multiple tabs open, select the Cl[...]

Press the key > Save . Turn off JavaScript support JavaScript is used on some webpages to provide interactive features, such as menus and sounds. If you do not want the browser to provide JavaScript features, you can turn off JavaScript support. 1. On the home screen, click the Browser icon. 2. Press the key > Options . 3. In the Web Content [...]

If you change a browser security option, other applications on your BlackBerry smartphone that access a server might be affected. Option Description Permit SSL 3.0 Specify whether your browser accepts SSL connections. If you do not select this option, your browser allows only TLS connections. Permit Insecure Renegotiation Specify whether your brows[...]

Add a trusted content server If your email account uses a BlackBerry Enterprise Server, you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security[...]

Your smartphone supports different types of browser push messages. Service loading messages and service indication messages include updated information. Other browser push messages include messages that appear in your browser cache. Browser push options Option Description Process MDS Set whether your BlackBerry smartphone accepts browser push messa[...]

Add an RSS feed from the browser 1. In the browser, on a webpage with an RSS feed, press the key. 2. Click Subscribe to RSS Feed . 3. Select the checkbox beside each feed that you want to add. 4. Click Subscribe . 5. Click OK . Troubleshooting: Browser I can't open a new tab You might not have enough available memory on your BlackBerry smartph[...]

No browser is available on my smartphone Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry smartphone is connected to the wireless network. Related information Turn on, turn off, or check the status of a network connection, 258 User Guide Browser 175[...]

Calendar How to: Calendar Synchronizing calendar About synchronization and reconciliation The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email application on your comp[...]

About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on you[...]

Calendar basics Switch calendar views You can view your appointments and meetings in one of four calendar views. Day view, Week view, and Month view display all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments, meetings, and free time in a list. 1. On the home screen, click the Calend[...]

Set an alarm in the calendar You can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not change your regular alarm in the Clock application. Because the alarm tone settings are shared by the alarms in the Calendar and the Clock application, changes to the alarm tone settings will affect the[...]

Related information Turn off your smartphone, 303 I can't schedule appointments that span multiple days, 185 I can't set some fields when scheduling appointments, 185 Delete an appointment, meeting, or alarm 1. On the home screen, click the Calendar icon. 2. Highlight an appointment, meeting, or alarm. 3. Press the key > Delete . Respo[...]

• If you are the meeting organizer, to select the next time that all meeting participants are available, click Next Available Time . • To view a list of the statuses that are associated with the colored bars on the screen (for example, busy or tentative), press the key > Show Legend . Change the list of participants for a meeting Before you [...]

• To email the meeting organizer, click Email Organizer . • To emaill all meeting participants, including the organizer, click Email All Attendees . Calendar options Change how the calendar is displayed 1. On the home screen, click the Calendar icon. 2. Press the key > Options > Calendar Display and Actions . • To change the default vie[...]

Change the default calendar Changing the default calendar changes the email address that meeting invites are sent from. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Default Services . 3. Change the Calendar (CICAL) field. 4. Press the key > Save . Change how long your smartphone[...]

Create a conference call meeting from your smartphone Before you begin: To perform this task, you must be the meeting organizer. If you are not the meeting organizer, you can create a conference call meeting on behalf of another person from your computer. 1. In a meeting, select the Conference call checkbox. 2. Type the information for the conferen[...]

Save your conference call information You can save your conference call information so that it is added to the conference call fields automatically when you create a conference call meeting from your BlackBerry smartphone. 1. On the home screen, click the Calendar icon. 2. Press the key > Options > Conference Calling . 3. Type your conference[...]

About synchronization conflicts, 177 Synchronize organizer data over the wireless network, 177 I can't enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organizer isn't using a BlackBerry smartphone that supports the Join Now feature or if the meeting organizer[...]

Contacts How to: Contacts Contact basics Add a contact Do one of the following: • To add a contact using the Contacts application, on the home screen, click the Contacts icon. At the top of the screen, click New Contact . Type the contact information. Press the key > Save . • To add a contact from a message, call log, or webpage, highlight t[...]

• To copy a contact from your contact list to your SIM Card, in the contact list, click a contact. Highlight a phone number . • Press the key > Copy to SIM Phone Book . Press the key > Save . Create a custom contact field Custom contact fields can store information that you want to remember about a contact, for example, you might want to [...]

• To delete a contact from your Contact list, on the home screen, click the Contacts icon. Highlight a contact. Press the key > Delete . Change or delete a SIM card contact 1. On the home screen, click the Contacts icon. 2. Press the key > SIM Phone Book . 3. Highlight a contact. • To change a SIM card contact, press the key > Edit . C[...]

When you are composing a message, press the key > Attach > Contact . 2. Find and highlight a contact. 3. Press the key > Continue . Related information I can't attach a file to a text message, 124 Add a contact picture for caller ID 1. On the home screen, click the Contacts icon. 2. Highlight a contact. 3. Press the key > Edit . 4.[...]

Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes with the task in Lotus Notes. Categories are shared between the contact list, the task list, and the memo li[...]

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Synchronize organizer data over the wireles[...]

If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs. If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes prece[...]

• To change a personal distribution list, click Edit Group . Click a contact. Click Add Member , Change Member , or Delete Member . Press the key > Save Group . • To delete a personal distribution list, click Delete Group > Delete . Note: When you delete a contact from a personal distribution list, the contact remains in your contact list[...]

3. If necessary, click General Options . 4. Clear the Confirm Delete checkbox. 5. Press the key > Save . Change the display options for contacts You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar. 1. On the home screen or in a folder, click the Options icon. 2. Click Typing [...]

Store SIM card contacts on your wireless service provider's contact backup server Depending on your wireless service provider and your wireless service plan, you might be able to store your contacts on your wireless service provider's contact backup server. For more information, contact your wireless service provider. Replace or merge con[...]

My contact pictures keep changing The contact pictures in applications (for example, in the contacts application), might change if you set more than one application on your BlackBerry smartphone to replace contact pictures. Depending on how often or how many of your contact pictures are being replaced by other applications, you might experience inc[...]

Clock How to: Clock Set the date and time 1. On the home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time . • To get the date and time from the wireless network automatically, change the Update Time field to Automatic . Note that you must be connected to the wireless network. • To set the date and time [...]

Change the clock face You can set a different clock face for the clock, stopwatch and timer. 1. On the home screen or in the Applications folder, click the Clock icon. 2. Press the key > Options . 3. Change the Clock Face field, Stopwatch Face field or Timer Face field. 4. Press the key > Save . Change what appears on the screen when your sma[...]

Silence the alarm • If snooze is not turned on, click Dismiss . • If snooze is turned on, click Snooze . Change alarm notification options 1. On the home screen or in the Applications folder, click the Clock icon. 2. Press the key > Options . 3. In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration[...]

Use the stopwatch 1. On the home screen or in the Applications folder, click the Clock icon. 2. Press the key > Stopwatch . 3. Click the start/stop icon. • To record lap times, click the lap icon. • To stop timing, click the start/stop icon again. • To send the results in a message, press the key > Send Results . Click a message type. U[...]

Troubleshooting: Clock The time on my smartphone isn't correct 1. On the home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time . 3. Try one of the following actions: • If the Update Time field is set to Automatic, press the key > Update Time . • If you've traveled to a different time zone, [...]

Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. 1. On the home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon. • To create a task in the Calendar application, press the key [...]

Change the status of a task 1. On the home screen or in the Applications folder, click the Tasks icon. 2. Highlight a task. 3. Press the key. • To mark the task as complete, click Mark Completed . • To mark the task as deferred, in progress, or waiting, click Open . Change the Status field. Press the key > Save . Hide completed tasks 1. On t[...]

Synchronizing tasks and memos About synchronization and reconciliation The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email application on your computer over the wirel[...]

About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software. For more information, see the Help in the [...]

About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes , you can apply more than one category to a task on y[...]

To delete a category, highlight the category. Press the key > Delete . Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. On the home screen, click the application icon for an application that prompts y[...]

Typing How to: Typing Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Typing basics Copy and paste at a glance User Guide Typing 209[...]

Highlight, cut, copy, or paste text 1. To highlight the text, touch the beginning and the end of the text. 2. To adjust the highlighted text, slide the cursor frame. 3. Press the key. 4. Click Cut or Copy . 5. Place the cursor where you want to insert the cut or copied text. 6. Press the key > Paste . Type a symbol Do any of the following: • I[...]

Clear text from a field In a field that you typed text into, press the key > Clear Field . Typing input methods About typing input methods The typing input method that you use determines how you type. For example, if you're using the predictive input method, your BlackBerry smartphone displays a list of suggested words as you type so that y[...]

• To turn off all typing assistance, change the Style field to Direct . If the Direct option doesn't appear, on the home screen, click Options > Typing and Language > Keyboard . Change the Portrait Keyboard Type field to Full . • To set your smartphone to suggest word predictions as you type, change the Style field to Predictive . ?[...]

If you're using the SureType input method, even though most keys have more than one letter, you only have to press the letter key for each letter in a word once. Your smartphone also displays a list of suggested words so that you don't have to type the entire word. 1. Press the letter key once for each letter in a word. 2. Do any of the f[...]

Turn on or turn off trackpad sounds 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Trackpad Sensitivity . 3. Select or clear the Audible Roll checkbox. 4. Press the key > Save . Set the trackpad sensitivity You can set how the trackpad responds to your touch. A high sensitivity level requires less[...]

Press the key > Save . Custom dictionary Add, change, or delete a word in the custom dictionary You can add words to the custom dictionary so that your BlackBerry smartphone recognizes the word when you check spelling. Because SureType technology uses the same dictionary, if you're using the SureType input method, words that you add to your[...]

Your BlackBerry smartphone has built-in word substitution entries that correct common mistakes. For example, word substitution changes hte to the. You can create word substitution entries for your common typing mistakes or for abbreviations. For example, you might create a word substitution entry that replaces ttyl with talk to you later. Related i[...]

Turn off word substitution 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Typing . 3. For a keyboard, click Advanced Style Options . 4. Clear the Spelling checkbox. 5. Press the key > Save . Spelling checker You can check spelling if your input language is set to Afrikaans, Arabic, Catalan, Croati[...]

Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. Press the key > Check Spelling . 2. Do any of the following: • To accept the suggested spelling, click a word in the list that appears. • To ignore the suggested spelling, press the key. • To ignore all instances of the suggested spelli[...]

If you change your smartphone typing style back to a typing style other than Direct , Advanced Style Options becomes available again. Related information Change your typing style, 211 User Guide Typing 219[...]

Keyboard How to: Keyboard Change the keyboard layout You can change your keyboard layout to a QWERTY, QWERTZ, or AZERTY layout, or your BlackBerry smartphone can attempt to set your keyboard layout automatically based on your location and wireless service provider. 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and La[...]

Related information Hide the keyboard, 210 Assign an application to a convenience key Your BlackBerry smartphone has one or more convenience keys on the side of the smartphone. Depending on your theme, you might not be able to change the application that is assigned to a convenience key. 1. On the home screen or in a folder, click the Options icon.[...]

Turn on or turn off trackpad sounds 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Trackpad Sensitivity . 3. Select or clear the Audible Roll checkbox. 4. Press the key > Save . Set the trackpad sensitivity You can set how the trackpad responds to your touch. A high sensitivity level requires less[...]

• If you haven't done so, assign an application to the key. • Verify that you didn't delete the application that you assigned to the key. Related information Assign an application to a convenience key, 221 User Guide Keyboard 223[...]

Language How to: Language About typing input languages You can set a typing input language to use when you type. The typing input language can be different from the display language. For example, you might use your BlackBerry smartphone in French, but type messages in English. When you set a typing input language, Word Substitution and other typing[...]

Change an input or display language Before you begin: In order to change an input or display language, the language must already be installed on your BlackBerry smartphone. If the language you want to use is not installed on your smartphone, you might be able to add it using the BlackBerry Desktop Software. For more information, see the Help in the[...]

To stop using the language key to switch languages, clear the Virtual Keyboard Language Key checkbox. The language key is replaced by a key with the symbol most often used in your typing input language. Change which languages appear when you switch input languages 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Lan[...]

Screen display How to: Screen display Use a picture as your smartphone wallpaper 1. On the home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper . Related information My display changed, 232 Set options for backlighting 1. On the home screen or in a folder, click the Options icon. 2. Cl[...]

4. Press the key > Save . Related information Use grayscale or reverse contrast for the screen display, 231 Screen display, 227 Organizing applications on the Home screen About organizing application icons Application icons can appear on the Home screen or in folders on the Home screen. If you cannot see all your application icons, they might be[...]

Move an application icon 1. On the Home screen or in an application folder, highlight an application icon. 2. Press the key. • To move the application icon to a different location on the Home screen, click Move . Click the new location. • To move the application icon into an application folder, click Move To Folder . Click an application folder[...]

Set the touch screen sensitivity You can set how sensitive the screen is to your touch. 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Touchscreen Sensitivity . • If you want the screen to respond faster when you tap it, change the Double Tap Interval field to a lower number. • If you want the sc[...]

Use grayscale or reverse contrast for the screen display 1. On the home screen or in a folder, click the Options icon. 2. Click Accessibility . • To use grayscale for the screen display, change the Color Contrast field to Greyscale . • To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast . 3. Press[...]

Troubleshooting: Screen display My display changed Depending on your theme, display options such as icons, fonts, and your home screen background might change when you switch themes. No application opens when I press a Convenience key Try the following: • If you haven't done so, assign an application to the key. • Verify that you didn&apos[...]

GPS technology Depending on your wireless service provider, this feature might not be supported. How to: GPS technology Depending on your wireless service provider, this feature might not be supported. Turn off location aiding or location data Location aiding and location data, if available for your BlackBerry smartphone, improve the performance of[...]

Press the key > Save . To turn off GPS technology, change the Location Services field to Location Off . Set the GPS receiver that you use to track your movement Before you begin: To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver. 1. On the home sc[...]

Troubleshooting: GPS technology Depending on your wireless service provider, this feature might not be supported. I can't use GPS technology Depending on your wireless service provider, this feature might not be supported. If you are outdoors, move away from buildings and expose your BlackBerry smartphone to open sky. If you are indoors, move [...]

Compass How to: Compass About the compass Depending on your wireless service provider, this feature might not be supported. You can only use the Compass application in portrait view. You can use the Compass application to determine your direction in relation to the Earth's magnetic poles or to true north. You can also use the Compass applicati[...]

• To search for a specific location, in the Search field, type the address or the latitude and longitude coordinates. Tap the destination. • To search for a point of interest, such as a business or landmark, in the Search field, type the information for the point of interest. Tap the destination. The compass displays the direction of the destin[...]

Maps How to: Maps Map basics Get directions 1. On the home screen, click the Maps icon. 2. Press the key > Get Directions . 3. Do one of the following to specify a starting location: • To specify your current location, if your BlackBerry smartphone has an internal GPS receiver or is paired with a Bluetooth enabled GPS receiver, set the Start f[...]

1. On the home screen, click the Maps icon. 2. On a map, press the > Clear Map . View an address on a map using a link When your BlackBerry smartphone recognizes an address in certain applications, such as instant messaging applications or the MemoPad, your smartphone underlines the address. 1. Highlight an underlined address. 2. Press the key &[...]

• To zoom to a point on a map, press the key > Zoom to Point . • To zoom out, on the screen, slide your fingers apart. Pan a map 1. On the home screen, click the Maps icon. 2. If your smartphone is in zoom mode, press the key > Pan Mode . 3. On the screen, swipe in any direction. Map favorites Add a location to your list of favorites 1. O[...]

5. Do any of the following: • In the Label field, type a new name for the location. • In the Description field, type a description of the location. 6. Click OK . Delete a location from your list of favorites 1. On the home screen, click the Maps icon. 2. Press the key > Favorites . 3. Highlight a location. 4. Press the key > Remove as Fav[...]

3. Select a promotion. 4. Select Show Coupon . View more promotion details 1. On the home screen, click the Maps icon. 2. Tap the icon. 3. Do any of the following: • To view the promotion location, select Map . • To view directions to the promotion location, select Route , confirm the Start and End locations, and select Search . • To view the[...]

Press the key > Save . Change the display language for maps If you change your display language for maps, the display language settings for all other applications do not change. 1. On a map, press the key > Options . 2. Click Set Global Map Services . 3. Do one of the following: • To view text on maps only in English, change the Map Display[...]

Press the key > Save . Troubleshooting: Maps I can't use GPS technology Depending on your wireless service provider, this feature might not be supported. If you are outdoors, move away from buildings and expose your BlackBerry smartphone to open sky. If you are indoors, move close to a window. If you paired your smartphone with a Bluetooth [...]

Applications How to: Applications About multitasking Your BlackBerry smartphone supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the Calendar application to view your appointments or switch to the Contacts application to look up a contact. While you are playi[...]

About multitasking, 245 Close an app so that it is not running in the background To optimize the performance of your BlackBerry smartphone, try to close apps when you are finished with them. 1. To see which applications are running, press and hold the key until the application switcher appears. 2. Click an application icon. 3. In the app, do one of[...]

Delete an application If your email account uses a BlackBerry Enterprise Server, your organization might not permit you to delete some applications. For more information, contact your administrator. 1. On the Home screen or in a folder, highlight an application icon. 2. Press the key > Delete . View the size of an application database 1. On the [...]

• If you downloaded the app from the BlackBerry App World storefront, on the Home screen, click the BlackBerry App World icon. Press the key > Help . • If you downloaded the app with the BlackBerry Desktop Software, for more information about restoring apps, see the Help in the BlackBerry Desktop Software. • If you downloaded the app from [...]

Error message and cause Possible solution Error 552 : Insufficient storage space available during startup Error 561 : Application error Error 602 : Application error Error 603 : Application error Error 200 : BlackBerry Device Software error Error 545 : Incompatible file system Try the following actions: • Reset your smartphone. • If the error m[...]

Reload the BlackBerry Device Software using the BlackBerry Desktop Software Before you begin: Before you reload the BlackBerry Device Software, download and install the latest version of the BlackBerry Desktop Software. You may need to reload the BlackBerry Device Software to resolve a technical issue. It might take up to an hour to reload the Blac[...]

BlackBerry ID How to: BlackBerry ID About BlackBerry ID A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use your BlackBerry ID email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that yo[...]

Change your BlackBerry ID information You can change your display name, security question and answer, and password. You can change your BlackBerry ID information from a computer or on a BlackBerry smartphone running BlackBerry 7. Depending on the app, you can also change your information from inside an app that uses BlackBerry ID. 1. Do one of the [...]

BlackBerry Device Software How to: BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry Device Software to access new applications and features or to resolve a technical issue. The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the am[...]

• To update your software using a website, from your computer, visit www.blackberry.com/update . Click Check for Updates . Connect your smartphone to your computer. 2. Complete the instructions on the screen. If you updated your software over the wireless network, to delete the previous version of software that is temporarily stored on your smart[...]

Troubleshooting: BlackBerry Device Software I can't update the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets, you might not be able to update your BlackBerry Device Software over the wireless network. Try the following actions: • Verify that your BlackB[...]

My smartphone responds slowly or freezes Try the following actions: • Close unused applications. • Free some of your application storage. • Update your BlackBerry Device Software. • Remove and re-insert the battery. For more information about inserting the battery, see the printed documentation that came with your BlackBerry smartphone, or [...]

Manage Connections Mobile network How to: Mobile network Manage Connections at a glance Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks. For more information about the wireless networks that yo[...]

Turn on, turn off, or check the status of a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry smartphone. On the home screen, click the connections area at the top of the screen, or cli[...]

For more information about roaming and roaming fees, contact your wireless service provider. Switch wireless networks manually Before you begin: To switch wireless networks manually, your wireless service plan must include this service and your BlackBerry smartphone must be connected to a GSM or UMTS network. Your smartphone is designed to switch t[...]

Preferred wireless network list About the preferred wireless network list Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry smartphone uses these other w[...]

6. Press the key > Close . Change the order of preferred networks Before you begin: To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network. Depending on your wireless service plan, this feature might not be supported. Your smartphone connects to networks based on the order that they appear in the preferred ne[...]

Wireless coverage indicators Indicators in the upper-right corner of the home screen display the wireless coverage level for the area that you are using your BlackBerry smartphone in. For more information about wireless coverage areas, contact your wireless service provider. Indicator Description Provides information about the strength of the wirel[...]

Troubleshooting: Mobile network I can't connect to the mobile network Try the following actions: • If your BlackBerry smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly. • If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verify that your s[...]

Related information Turn on or turn off data service or set roaming options, 259 Wi-Fi technology Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported. How to: Wi-Fi technology Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the abilit[...]

Connect to a Wi-Fi network About connecting to a Wi-Fi network Your BlackBerry smartphone can use the Wi-Fi network instead of the mobile network to visit webpages, send and receive email messages, and so on. When you connect to the Internet with a Wi-Fi network, you might avoid data charges that are associated with using your mobile network, and, [...]

1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Wi-Fi Network > Other Ways to Connect > Manually Connect to Network . 3. In the SSID field, type the name of the Wi-Fi network. 4. Click Next . 5. In the Security Type field, click the Wi-Fi network security type and prov[...]

3. Press the key > Options . • To turn on the prompt that appears for hotspots, select the Prompt me when a saved hotspot is found nearby checkbox. • To turn off the prompt that appears for hotspots, clear the Prompt me when a saved hotspot is found nearby checkbox. 4. Press the key > Save . Options for saved Wi-Fi networks Common options[...]

WEP options These options appear if you choose the WEP security type. Option Description Select WEP key Set the type of WEP key for the Wi-Fi network. WEP key Type the WEP key for the Wi-Fi network in hexadecimal format. WPA/WPA2 Personal options These options appear if you choose the WPA/WPA2 Personal security type. Option Description Passphrase I[...]

Option Description Server SAN If necessary, type the server SAN that your smartphone should use to verify that it's connecting to the correct Wi-Fi network. Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry smartphone. You can install th[...]

Set options for Wi-Fi diagnostic reports When you set options for Wi-Fi diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient. 1. On t[...]

About using Wi-Fi with VPN and software tokens If you have a Wi-Fi enabled BlackBerry smartphone and if your organization uses a VPN to control access to its network, you might be able to log in to the VPN and access your organization's network using a Wi-Fi network. If you have a Wi-Fi enabled smartphone, you might also need a software token [...]

Indicator Description Your NFC connection is turned on. Related information About emergency calls and Emergency Callback Mode, 60 Troubleshooting: Wi-Fi technology I can't connect to a Wi-Fi network Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported. Try the following actions: • Verify that you turned on [...]

certificate must be transferred to your smartphone before you can connect to the network. For more information, talk to your administrator. • If you use EAP-TLS to connect to a Wi-Fi network, verify that you added your authentication certificate to your smartphone. The certificate must be transferred to your smartphone before you can connect to t[...]

Mobile Hotspot mode Depending on your wireless service provider, this feature might not be available. How to: Mobile Hotspot mode Mobile Hotspot mode basics About Mobile Hotspot mode You can use the Wi-Fi technology on your BlackBerry smartphone in one of two ways: Wi-Fi mode or Mobile Hotspot mode. When you turn on Wi-Fi mode, you can connect your[...]

Connect to the mobile network manually while using Mobile Hotspot mode If your BlackBerry smartphone is connected to a GSM network, and Mobile Hotspot mode is turned on, you might have to manually connect to the mobile network using your APN. To get the user name and password for your APN, contact your wireless service provider. Depending on your w[...]

Change your mobile hotspot name You can name your mobile hotspot so that other Wi-Fi enabled device users can see the name when they try to connect to your mobile hotspot. When you turn on Mobile Hotspot mode, the name of your mobile hotspot appears in the connections area at the top of the home screen. 1. On the home screen, click the connections [...]

Related information Bluetooth profiles, 282 Submit a Mobile Hotspot diagnostic report 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Hotspot Connections . 3. Press the key > Diagnostics . 4. Press the key > Email Report . Troublesh[...]

Bluetooth technology How to: Bluetooth technology About Bluetooth Bluetooth technology is designed to establish a wireless connection between your BlackBerry smartphone and a Bluetooth enabled device, such as a hands-free car kit or a wireless headset. Before you can connect your BlackBerry smartphone to a Bluetooth enabled device, you must first t[...]

2. Click Networks and Connections > Bluetooth Connections > Add New Device > Search . 3. Click a Bluetooth enabled device. 4. If necessary, do one of the following: • If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry smartphone, type the pairing passkey that either appears on t[...]

Switch to a paired Bluetooth enabled device during a call Before you begin: To perform this task, you must turn on Bluetooth technology. During a call, press the key > Activate <Bluetooth device> . Related information Turn on or turn off Bluetooth technology, 278 Share contacts with a paired Bluetooth enabled car kit 1. On the home screen,[...]

Send contact cards using Bluetooth technology Contact cards sent using Bluetooth technology are automatically saved in the contact list of the receiving smartphone. 1. On the home screen, click the Contacts icon. 2. Click a contact. 3. Press the key > Send Contact Card > Send Using Bluetooth . Rename or delete a paired Bluetooth enabled devic[...]

Bluetooth technology options Bluetooth profiles Depending on your BlackBerry smartphone model and wireless network, some profiles might not be supported. Option Description Audio Source (A2DP) This profile allows you to output audio from your BlackBerry smartphone to enabled devices that support stereo audio such as stereo headsets, speakers, and c[...]

Option Description Wireless Bypass This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer that is running the BlackBerry Desktop Software so that you can send and receive email messages and synchronize your organizer data without using a connection to the wireless network. To use this service, your email accou[...]

Prevent your smartphone from making contacts available to other Bluetooth enabled devices 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections . 3. Press the key > Options . 4. Change the Contacts Transfer field. 5. Press the[...]

• To turn on the Bluetooth connection notification, selet the LED Connection Indicator checkbox. 4. Press the key > Save . Turn off the prompt that appears when connecting or pairing 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth[...]

2. Click Networks and Connections > Bluetooth Connections . 3. Press the key > Options . 4. Clear the Connect on Power Up checkbox. 5. Press the key > Save . Troubleshooting: Bluetooth technology I can't pair with a Bluetooth enabled device Try the following actions: • Verify that your BlackBerry smartphone is compatible with the Bl[...]

I can't type a passkey on a Bluetooth enabled device If you can't type a passkey on a Bluetooth enabled device, the passkey might already be defined. On your BlackBerry smartphone, in the Enter passkey for <device name> field, try typing 0000 . I can't send or receive files If you're trying to send a file as an attachment,[...]

• Verify that your car kit is using the latest software version available. For more information about your Bluetooth enabled car kit's software version, see the documentation that came with your car kit. • Move your BlackBerry smartphone to another location in your vehicle or turn your smartphone to face another direction. The location of [...]

NFC technology Depending on your wireless service provider, this feature might not be available. How to: NFC technology About NFC technology If your wireless service provider supports NFC technology, you can use NFC technology to quickly and wirelessly exchange information between your BlackBerry smartphone and other NFC-enabled smartphones, smart [...]

BlackBerry Tag Pair with a Bluetooth enabled device using BlackBerry Tag 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections . 3. Click Add New Device . 4. Align the back of your BlackBerry smartphone with a smart accessory or [...]

2. Navigate to a webpage. 3. Align the back of your BlackBerry smartphone with the back of another NFC-enabled device. Smart tags About smart tags Organizations might add smart tags to items such as posters, flyers, or t-shirts. When you tap the back of your BlackBerry smartphone against a smart tag, your smartphone reads the smart tag and saves th[...]

3. Click Save . Share a smart tag Before you begin: To perform this task, NFC technology must be turned on and the indicator must appear on the screen when you click a smart tag. 1. In the Applications folder, click the Smart Tags icon. 2. Click a smart tag. 3. Align the back of your BlackBerry smartphone with an NFC-enabled device. Change a smart [...]

Copy smart tag data from your smartphone to a writable smart tag You can copy the data of a smart tag that you created to a writable smart tag. You can use writable smart tags to make your own smart posters, smart postcards, and more. 1. In the Applications folder, click the Smart Tags icon. 2. Click a smart tag. 3. Press the key > Write to Tag [...]

NFC technology options Allow NFC payment transactions when your smartphone is turned off, locked, or the backlight is off 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Near Field Communication . 3. In the Allow NFC Card Transactions section, d[...]

Troubleshooting: NFC technology NFC doesn't appear on the Manage Connections screen If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, you might not be able to perform this task. For more information, contact your administrator. My smartphone doesn't respond to NFC technology [...]

• Verify that the file that you're trying to send is a file that you have added to your smartphone and that the file is not protected by copyright or DRM. • If you're trying to send a file to or receive a file from a specific application, verify that the application is installed on your smartphone. • If you can't find a file th[...]

Media server How to: Media server About the media server Using the media server you can wirelessly share media files from your BlackBerry smartphone with supported devices that are Universal Plug and Play compatible, such as some computers, TVs, or other home entertainment equipment. Supported devices connect to your smartphone using a Wi-Fi networ[...]

1. On the home screen, click the Media icon. 2. Press the key > Media Server . 3. Click Access Control . 4. Highlight a connection. 5. Do one of the following: • To change whether a device automatically connects, must receive permission to connect, or is automatically denied access to the media server, change the field. • To delete a device [...]

Smart accessories About the Smart Accessories application You can change how your BlackBerry smartphone functions when you connect it to a dock, charger, or charging pod by creating a dock profile to identify the dock or charger in the Smart Accessories application. For example, you might be able to identify a dock as a bedside dock so that when yo[...]

Change a dock profile Before you begin: To perform this task you must have a dock profile saved on your BlackBerry smartphone. You can change the applications that open, the sound profile, or whether the mobile network, Wi-Fi network, or Bluetooth technology turns on or turns off when you connect your smartphone. 1. On the home screen or in a folde[...]

Power and battery How to: Power and battery Inserting the SIM card, media card, and battery Remove the battery door Insert the SIM card Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your smartphone. User Guide Power and battery 301[...]

Slide the SIM card into the slot. Insert the media card and battery The media card is optional. If a media card is included, it might already be inserted. User Guide Power and battery 302[...]

Set your smartphone to turn on and turn off automatically You can set your BlackBerry smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on. 1. On the home screen or in a folder, click the Options icon. [...]

About battery saving mode Battery saving mode helps your phone conserve energy and extend the amount of time between charges. When turned on, battery saving mode monitors the battery strength. When your battery strength starts getting low, the application automatically adjusts some options in the phone. Some options the phone adjusts to extend batt[...]

When abusive behavior is identified you are prompted to immediately shut down the app or ignore the prompt and allow the app to continue running. If you decide to ignore the prompt, Application Resource Monitor will not monitor the app again. Troubleshooting: Power and battery My battery life is shorter than I expected Many factors influence the st[...]

Storage space and media cards How to: Storage space and media cards About media cards Depending on your BlackBerry smartphone model, you can insert a microSD media card into your smartphone to take videos and increase the storage space that's available on your smartphone for storing media files such as songs, ring tones, videos, or pictures. F[...]

Insert the SIM card Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your smartphone. Slide the SIM card into the slot. Insert the media card and battery The media card is optional. If a media card is included, it might already be inserted. User Guide Storage space and media cards 30[...]

Turn on or turn off media card support When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than your media card. 1. On the home screen or in a folder, c[...]

• To back up smartphone data excluding email, clear the Save emails checkbox. 3. Click Continue . 4. To set a password for your data, in the Password field, enter a password. 5. In the Confirm field, re-enter the password. 6. Click Save . Related information Restore smartphone data from your media card, 309 Restore smartphone data from your media[...]

Format your media card or built-in media storage Depending on your BlackBerry smartphone model, you might not be able to format your smartphone's built-in media storage. CAUTION: If you format your media card or built-in media storage, all of the data that's saved to your media card or built-in media storage is deleted. Research In Motion[...]

Depending on the amount of storage space available, you might not be able to encrypt files on your smartphone or on your media card. You can set encryption to include or exclude your contacts. If you turn on encryption for contacts and you receive a call when your smartphone is locked, the encrypted contact information doesn't appear on the sc[...]

Troubleshooting: Storage space and media cards My smartphone doesn't recognize my media card Try the following actions: • Verify that your media card is inserted in your BlackBerry smartphone correctly. For more information about inserting a media card into your smartphone, see the printed documentation that came with your smartphone. • In[...]

Search How to: Search Search for an item You can search for help, contacts, documents, files, memos, pictures, videos, and more on your BlackBerry smartphone. You can narrrow your search from an app, or you can extend your search to the Internet. You can also view items you selected from previous search results. 1. On the home screen, click the ico[...]

Change search options 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Search . • To clear search history, click Delete Search History . • To turn off search history, clear the Show Search History checkbox. • To turn off web suggestions, clear the Show Web Suggestions checkbox. • To change which application[...]

Do more with your message search results, 316 Message search criteria, 315 Message search criteria Field Description Search Messages Specify whether you search for messages that are on your BlackBerry smartphone or for messages that are in an email application on your computer. Name Specify one or more contacts or email addresses that your smartpho[...]

Field Description Show Change the status of messages that your smartphone should search for. Type Change the type of messages that your smartphone should search for. Do more with your message search results 1. In the search results, highlight a message. 2. Press the key. • To view more available search results, click Get More Results . • To add[...]

2. Type the text. 3. Press the key on the keyboard. To search for the next instance of the text, press the key > Find Next or Find Next on Page . Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be able to search for contacts in your organization&a[...]

Related information Turn on, turn off, or check the status of a network connection, 258 User Guide Search 318[...]

Security How to: Security Security basics About the smartphone password There are several types of password protection that you can use on your BlackBerry smartphone. Smartphone password You can create a smartphone password to help protect your smartphone from unauthorized access and use, and you can set your smartphone to lock after a certain peri[...]

you are prompted to create a Password Keeper password. Then, you are prompted to enter the old Password Keeper password to access old password information. Restoring your data Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file [...]

Lock or unlock your smartphone You can lock the screen to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone password, you can also lock your smartphone with a password. Do one of the following: • To lock the screen, press the key on the top of your smartphone. • To unlock the screen, press the key and s[...]

Delete smartphone data, third-party applications, or media card files Before you delete your BlackBerry smartphone data or media card files, consider backing up the data and files so that you have a copy on your computer. CAUTION: If encryption is turned on, the process for deleting all smartphone data can take about one hour to complete. You can&a[...]

• To allow phone calls, select the Phone checkbox. To limit incoming calls to stored contacts, select the Limit incoming calls to contacts checkbox. • To allow text messages, select the Text Messages checkbox. • To allow the exchange of files over a Bluetooth connection, select the Bluetooth checkbox. • To allow the use of location services[...]

Press the key > Save . 5. Enter your four-digit PIN. Click OK . Related information I forgot the PIN for Parental Controls, 351 Password Keeper About the Password Keeper Use the Password Keeper to store all your passwords in one place. The Password Keeper is designed to protect your passwords with a Password Keeper password. When you type this p[...]

Copy a password 1. On the home screen or in the Applications folder, click the Password Keeper icon. 2. Highlight a password. 3. Press the key > Copy Username or Copy Password . To clear the clipboard, press the key > Clear Clipboard . Note: Passwords are not encrypted when they are on the clipboard. Prevent password copying 1. On the home sc[...]

Encryption About encrypting data and files on your smartphone When encryption for data on your BlackBerry smartphone is turned on, your smartphone uses a private key to encrypt data stored on your smartphone, including data that your smartphone receives when it's locked. When you lock your smartphone with a password, a lock indicator appears a[...]

Related information About file encryption, 310 Set encryption strength If encryption of data that is stored on your BlackBerry smartphone is turned on, you can set the strength of the encryption that your smartphone uses to protect data that you receive when your smartphone is locked with a password. 1. On the home screen or in a folder, click the [...]

SIM card Depending on your wireless service provider and wireless network, your BlackBerry smartphone might not use a SIM card. Protect your SIM card with a PIN code To get your SIM card PIN code, contact your wireless service provider. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > [...]

Turn on memory cleaning 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Memory Cleaning . 3. Select the Enable checkbox. 4. Press the key > Save . Change when your smartphone deletes sensitive data from the temporary smartphone memory 1. On the home screen or in a folder, click[...]

Certificates and PGP keys About certificates and certificate enrollment A certificate is a digital document that binds the identity and public key of a certificate subject. Your BlackBerry smartphone supports RSA, DSA, Diffie-Hellman, and ECC keys. If your work email account uses a BlackBerry Enterprise Server that supports this feature, you can do[...]

Certificate and PGP key basics Download a certificate or PGP key from an LDAP-enabled server or DSML-enabled server If you are enrolled with the PGP Universal Server, you can't download PGP keys manually. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates or PGP key[...]

3. Select the certificate or PGP key. 4. Press the key > Import Certificate or Import PGP Key . • To view the certificate or PGP key, highlight the certificate or PGP key. Press the key > View Certificate or View PGP Key . • To trust the certificate or PGP key, highlight the certificate or PGP key. Press the key > Trust Certificate or [...]

4. Click one of the following menu items: • Show Personal Certificates • Show Personal PGP Keys • Show Others' Certificates • Show Others' PGP Keys • Show CA Certificates • Show Root Certificates To view all the certificates on your BlackBerry smartphone, press the key > Show All Certificates . View the certificate chain fo[...]

Status indicators for certification authority profiles Indicator Description A valid certificate is associated with the certificate authority profile. A new certificate is being retrieved because the current certificate is scheduled to expire soon. The enrollment request is pending approval from the certificate authority. Enrollment with the certif[...]

Revoke a certificate or PGP key If you revoke a certificate or PGP key, it is revoked only in the key store on your BlackBerry smartphone. Your smartphone doesn't update the revocation status on the certificate authority, CRL servers, or on the PGP Universal Server. 1. On the home screen or in a folder, click the Options icon. 2. Click Securit[...]

Certificate and PGP key options Change the display name for a certificate or PGP key 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates or PGP keys . 3. Highlight a certificate or PGP key. 4. Press the key > Change Label . 5. Type a display name for the certificate or[...]

• Click a contact. • Click Use Once . Type an email address. Press the key on the keyboard. 8. Press the key > Save . Change how often a certification authority profile checks certificate status Depending on your organization, you might be able to change how often a certification authority profile checks the status of its certificate. If the[...]

Change connection information for a certificate server 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificate Servers . 3. Highlight a certificate server. 4. Press the key > Edit . 5. Change the connection information for the certificate server. 6. Press the key > Save [...]

3. Highlight a certificate server. 4. Press the key > Email Server or PIN Server . Key store About the key store The key store on your BlackBerry smartphone might store the following items: • Personal certificates or PGP keys (public and private key pairs) • Certificates that you download using a certification authority profile or the BlackB[...]

Change when your smartphone deletes the key store password 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores . 3. Change the Key Store Password Timeout field. 4. Press the key > Save . To access private keys after your BlackBerry smartphone deletes the key store passwo[...]

3. Clear the Allow Key Store Backup/Restore checkbox. 4. Press the key > Save . To turn on automatic backup and restore of key store data, select the Allow Key Store Backup/Restore checkbox. Change the refresh rate for certificate revocation lists 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Secur[...]

If the S/MIME Support Package for BlackBerry smartphones is installed on your smartphone, you can use smart card certificates to send S/MIME-protected messages. Turn on two-factor authentication Before you begin: To perform this task, you must set a password for your BlackBerry smartphone and have the smart card password that you received with your[...]

About smart password entry If you use advanced authentication and your BlackBerry smartphone password or smart card password is numeric, you might be able to use smart password entry in some password fields. When smart password entry is turned on, your smartphone is designed to remember the format of a password that you type in a password field. Wh[...]

• You must have set a smartphone password. • You must have the smart card password that you received with your smart card. Use a certificate to authenticate your smart card Before you begin: To perform this task, you must be using a smart card and a password to unlock your BlackBerry smartphone. If you use a certificate to authenticate your sma[...]

VPN settings Depending on the options that your administrator has set for you, this feature might not be supported. About VPN profiles A VPN profile contains the information that you require to log in to your organization's network over VPN. Depending on your organization, your adminstrator might add a VPN profile to your BlackBerry smartphone[...]

Third-party application control About permissions and trust status for third-party applications You or your administrator can set permissions that control how third-party applications on your BlackBerry smartphone interact with the other applications on your smartphone. For example, you can control whether third-party applications can access data o[...]

5. Press the key > Apply Defaults to All . About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry smartphone might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock[...]

Press the key > Save . Interaction permissions for third-party applications Permission Description Cross Application Communication Specify whether third-party applications can communicate and share data with other applications on your BlackBerry smartphone. Device Settings Specify whether third-party applications can turn on or turn off your sma[...]

Data permissions for third-party applications Permission Description Email Set whether third-party applications can access email messages, text messages, or PIN messages on your BlackBerry smartphone. Organizer Data Set whether third-party applications can access organizer data such as contacts, calendar entries, tasks, or memos. Files Set whether [...]

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. My smartphone prompts me to make an emergen[...]

I forgot the PIN for Parental Controls Once a PIN for Parental Controls has been set, it can't be recovered. To set a new PIN, you must delete all smartphone data. Related information Change Parental Controls, 323 Turn off Parental Controls, 323 Delete smartphone data, third-party applications, or media card files, 322 User Guide Security 351[...]

Service books and diagnostic reports Run, view, send, or delete a diagnostic report To help your wireless service provider or administrator troubleshoot a network connection issue or messaging service issue, you can run and send a diagnostic report. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Conn[...]

• To restore a service book, click Undelete . Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient. 1.[...]

• If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you can't submit a diagnostic report to a PIN, try submitting the report to an email address. Related information Run, view, send, or delete a diagnostic report, 352 User Guide Service books and diagnostic reports 354[...]

Synchronization How to: Synchronization About synchronization and reconciliation The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email application on your computer over[...]

4. Select or clear the Wireless Reconcile checkbox. Delete email on your smartphone and in your email application on your computer You can set the Delete On option for each email address that is associated with your BlackBerry smartphone. 1. On the home screen, click the Messages icon. 2. Press the key > Options > Email Reconciliation . 3. If[...]

2. If necessary, click a calendar or contact list. 3. Select the Wireless Synchronization checkbox. 4. Press the key > Save . If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software. Related information Some charac[...]

Troubleshooting: Synchronization Email messages aren't reconciling over the wireless network Try the following actions: • Verify that your BlackBerry smartphone is connected to the wireless network. • Verify that wireless email reconciliation is turned on. • Reconcile email messages manually. Organizer data isn't synchronizing over [...]

Some characters in calendar entries don't appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font[...]

Accessibility options How to: Accessibility Screen accessibility options Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. 1. On the home screen, click the Media icon. 2. Press the key > Media Options . 3. Select the Display Closed Caption[...]

3. Press the key > Save . Audio and phone accessibility options Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone. 1. On the home screen or in a folder,[...]

7. Press the key > Save . To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete . Related information Icons for sound and alert profiles, 156 Hearing aid mode Depending on your BlackBerry smartphone model, this feature might not be supported. About hearing aid mode In hearing aid mode, or telec[...]

A TTY indicator appears in the connections area at the top of the home screen. Related information About TTY support, 72 Phone options, 70 Voice dialing Perform an action using a voice command 1. On the home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Related information I can't make calls using[...]

Voice command Description "Repeat" Say this voice command to have the last voice prompt repeated to you. "Cancel" Say this voice command to close the voice dialing application. Related information Set options for dialing extensions, 66 Typing accessibility options Change or delete a Word Substitution entry 1. On the home screen [...]

• To set your smartphone to suggest word predictions as you type, change the Style field to Predictive . • To set your smartphone to type the first letter on a key when you press a key once and type the second letter on the key when you press the key twice, change the Style field to Multitap . If the Multitap option doesn't appear, on the [...]

Calculator Use the calculator If you are using your BlackBerry smartphone in landscape view, there are additional functions available for use. On the home screen or in the Applications folder, click the Calculator icon. • If you are using your smartphone in portrait view, to use the alternate function on a key, press the Arrow key. Press a key on[...]

Glossary certificate A BlackBerry smartphone uses a certificate as a digital document that binds the identity and public key of a certificate subject. Each certificate has a corresponding private key that is stored separately. A certification authority signs the certificate to indicate that it is authentic and can be trusted. This may also be calle[...]

BlackBerry smartphones use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects. root certificate A root certificate is a self-signed certificate and usually belongs to a certification authority. tap A [...]

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IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. BlackBerry Curve 9380 smartphone model number: REA71UW or REB71UW This is a Wi-Fi enabled device subject to restrictions of use in some member states of the European Commun[...]