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Blackberry blackberry enterprise server manual

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Table of contents for the manual

  • Page 1

    BlackBerry Enterprise Server Version: 5.0 | Service Pack: 3 Upgrade Planning Guide[...]

  • Page 2

    Published: 2011-03-07 SWDT577232-1300981-0307061332-001[...]

  • Page 3

    Contents 1 Overview: BlackBerry Enterprise Server ........................................................................................................... 3 2 Upgrading a BlackBerry Enterprise Server environment .................................................................................. 4 Supported BlackBerry Enterprise Server versions th[...]

  • Page 4

    Tasks for upgrading the existing BlackBerry Domain to a new BlackBerry Domain .................................. 21 6 Glossary ............................................................................................................................................................ 23 7 Provide feedback ............................................[...]

  • Page 5

    Overview: BlackBerry Enterprise Server 1 The BlackBerry® Enterprise Server is designed to be a secure, centralized link between an organization's wireless network, communications software, applications, and BlackBerry devices. The BlackBerry Enterprise Server integrates with your organization's existing infrastructure, which can include [...]

  • Page 6

    Upgrading a BlackBerry Enterprise Server environment 2 The latest BlackBerry® Enterprise Server version contains new features and components (for example, high availability and a new administrative client named the BlackBerry Administration Service) that impact how you can upgrade an existing BlackBerry Enterprise Server environment. To upgrade yo[...]

  • Page 7

    The following table explains the upgrade implications of each deployment type. Deployment type Description standalone BlackBerry Enterprise Server If you deploy a standalone BlackBerry Enterprise Server, only one BlackBerry Enterprise Server connects to the BlackBerry Configuration Database. If you plan to upgrade a standalone BlackBerry Enterprise[...]

  • Page 8

    recovery, you can upgrade the BlackBerry Enterprise Server instances and configure high availability instead. When you configure high availability, you can also configure automatic failover, which permits a standby BlackBerry Enterprise Server to take over from a primary BlackBerry Enterprise Server without intervention from an administrator. If yo[...]

  • Page 9

    Managing a mixed-version environment If your organization installed multiple BlackBerry® Enterprise Server instances in a BlackBerry Domain, you can choose to upgrade each BlackBerry Enterprise Server instance over time. If you installed the BlackBerry MDS Integration Service on any BlackBerry Enterprise Server instances in a BlackBerry Domain, yo[...]

  • Page 10

    Best practice Description organization's upgrade process might differ depending on expected future growth, existing resources, and features that an organization might want to implement. • What was the growth of the BlackBerry Enterprise Server environment in your organization's environment over the past year, including the number of use[...]

  • Page 11

    Best practice Description • How do you plan to test how to add new user accounts to the BlackBerry Enterprise Server? • How do you plan to train the help desk employees in your organization? • How do you plan to communicate the upgrade impact to your organization's BlackBerry device users? • How much time do you have to complete the up[...]

  • Page 12

    Upgrading BlackBerry Enterprise Server components 3 Replacing the BlackBerry Manager with the BlackBerry Administration Service In BlackBerry® Enterprise Server versions later than version 4.1, the BlackBerry Administration Service replaces the BlackBerry Manager as the BlackBerry Enterprise Server component that you use to manage the BlackBerry E[...]

  • Page 13

    • You can use the BlackBerry Administration Service to view BlackBerry Attachment Service version 4.1 settings for the BlackBerry Messaging Agent, BlackBerry MDS Connection Service, and BlackBerry Collaboration Service, but you cannot change the settings. • You can continue to configure BlackBerry Attachment Service version 4.1 using the BlackB[...]

  • Page 14

    • The latest BlackBerry MDS Connection Service version might require more memory than previous versions because you can configure it to connect to multiple BlackBerry Enterprise Server instances. The latest version of the BlackBerry MDS Connection Service central push server caches all user data from all BlackBerry Enterprise Server instances. Be[...]

  • Page 15

    Upgrade implications for the BlackBerry Router You can run a BlackBerry® Router that is version 4.1 SP7 or later with the latest BlackBerry® Enterprise Server version. You cannot use the BlackBerry Administration Service to manage the BlackBerry Router instances because the BlackBerry Router instances do not connect to the BlackBerry Configuratio[...]

  • Page 16

    Upgrading a standalone BlackBerry Enterprise Server 4 If your organization includes fewer than 500 BlackBerry® device users and you manage the BlackBerry® Enterprise Server from a central location, it is possible that you installed a standalone BlackBerry Enterprise Server with its own BlackBerry Configuration Database. Before you upgrade a stand[...]

  • Page 17

    Upgrading a BlackBerry Domain 5 If you upgrade a BlackBerry® Enterprise Server environment that includes more than one BlackBerry Enterprise Server instance, you can choose from a variety of upgrade processes, depending on the existing architecture of the BlackBerry Domain and how you expect the architecture to change as you add BlackBerry device [...]

  • Page 18

    During the in-place upgrade process, you upgrade one of the BlackBerry Enterprise Server instances, install a BlackBerry Administration Service, and upgrade the BlackBerry Configuration Database. After you upgrade the BlackBerry Enterprise Server instance and the BlackBerry Configuration Database, you can upgrade the remaining BlackBerry Enterprise[...]

  • Page 19

    Task Resource Upgrade the remaining BlackBerry Enterprise Server instances using the in-place upgrade process. "Upgrading the BlackBerry Enterprise Server software by overwriting the existing version" in the BlackBerry Enterprise Server Upgrade Guide Planning to upgrade the BlackBerry Domain in phases when your organization's infrast[...]

  • Page 20

    Task Resource Upgrade the BlackBerry Enterprise Server instances one at a time using the in-place upgrade process. "Upgrading the BlackBerry Enterprise Server software by overwriting the existing version" in the BlackBerry Enterprise Server Upgrade Guide Upgrade distributed BlackBerry Enterprise Server components using the in-place upgrad[...]

  • Page 21

    Task Resource Verify that your organization's environment meets the system requirements for the latest BlackBerry Enterprise Server version. "System requirements" in the BlackBerry Enterprise Server Upgrade Guide Prepare the BlackBerry Domain for the upgrade process. "Preupgrade tasks" in the BlackBerry Enterprise Server Up[...]

  • Page 22

    • Your analysis indicates that you must install the BlackBerry Administration Service on a computer that is separate from the computer that hosts the BlackBerry Enterprise Server. Tasks for upgrading the BlackBerry Domain when moving to new hardware Task Resource Verify that your organization's environment meets the system requirements for t[...]

  • Page 23

    You can consider this upgrade process if one or more of the following conditions applies to your organization's environment: • You want to consolidate multiple BlackBerry Domain instances or create a BlackBerry Domain. • You need to move the BlackBerry Enterprise Server instances and BlackBerry Configuration Database to new hardware. • Y[...]

  • Page 24

    Task Resource Back up the BlackBerry Configuration Database. "Backing up the BlackBerry Configuration Database" in the BlackBerry Enterprise Server Upgrade Guide Using the BlackBerry Enterprise Transporter, move the user accounts to the new BlackBerry Domain. "Preparing the target BlackBerry Domain for the migration process" in [...]

  • Page 25

    Glossary 6 AES Advanced Encryption Standard BlackBerry Domain A BlackBerry Domain consists of the BlackBerry Configuration Database with its users and any BlackBerry® Enterprise Server instances that connect to it. BlackBerry MDS BlackBerry® Mobile Data System LAN local area network messaging server A messaging server sends and processes messages[...]

  • Page 26

    Provide feedback 7 To provide feedback on this deliverable, visit www.blackberry.com/docsfeedback . Upgrade Planning Guide Provide feedback 24[...]

  • Page 27

    Legal notice 8 ©2011 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. Microsoft, SQL Server, and Windows are trademarks of Microsoft Corporatio[...]

  • Page 28

    CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR AGGRAVATED DAMAGES, DAMAGES FOR LOSS OF PROFITS OR REVENUES, FAILURE TO REALIZE ANY EXPECTED SAVINGS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF BUSINESS OPPORTUNITY, OR CORRUPTION OR LOSS OF DATA, FAILURES TO TRANSMIT OR RECEIVE ANY DATA, PROBLEMS ASSOCIATED WI[...]

  • Page 29

    The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION. Certain features outlined in th[...]