Blackberry P'9982 manual

PORSCHE DESIGN P'9982 Smartphone User Guide Version: 10.2[...]

Published: 2013-11-19 SWD-20131119084839806[...]

Contents Get started................................................................................................................................................... 5 Getting to know your device......................................................................................................................... 5 Device Switch................[...]

Applications and features...................................................................................................................... 149 Remember................................................................................................................................................ 149 Calendar.....................................[...]

Get started Getting to know your device New in this release Introducing BlackBerry 10 OS version 10.2 BlackBerry Hub Priority View: You can change the view in the BlackBerry Hub to show the most important messages and notifications as specified in a set of prioritization rules (for example, messages from people who are attending an upcoming meeting[...]

You can peek at the last picture that you took to see if you captured what you wanted. For more information, see Camera . BlackBerry Story Maker Saving and sharing: When you save a BlackBerry Story Maker video and close the app the video continues to save in the background. You can share a BlackBerry Story Maker video from within the app through an[...]

BlackBerry Browser You can quickly see your browsing history by touching and holding the back button beside the address bar. You can invert the colors in reader mode to display white text on a black background. For more information, see Browser . Introducing BlackBerry 10: new apps and features Introducing the reinvented BlackBerry – an intellige[...]

Camera and Time Shift mode Your BlackBerry device has front and rear cameras for taking high resolution pictures and recording HD videos. You can open the camera from the home screen, and take a picture or record a video quickly by tapping anywhere on the screen. Time Shift mode captures several milliseconds before and after your picture, so you ca[...]

BlackBerry Browser The new BlackBerry Browser is powerful, responsive, and super-fast. When you're browsing and you find something you want to share, you can post it to a social network with just a couple of gestures. You can also view webpages in Reader mode to remove distracting clutter. For more information, see Browser . Share, stream, or [...]

meetings, search the Internet, post tweets, and more. Open the Voice Control app by pressing and holding the mute button on the side of the device, or from the keyboard by tapping and holding the microphone icon. For more information, see Voice Control . BlackBerry World Discovering great apps is easier than ever with app recommendations based on s[...]

How do I get to the menu? There is no Menu key on BlackBerry 10 devices. You can open menus by tapping the icons at the bottom of the screen, and by touching and holding items on the screen. Get started User Guide 11[...]

How do I change my settings and options? Do any of the following: • To change the settings in an app, swipe down from the top of the screen. Tap . • To see other options in many apps, tap . • To change your BlackBerry device settings and connect to mobile and Wi-Fi networks, on the home screen, swipe down from the top of the screen. Tap Setti[...]

Where is my email or other messages? All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10 experience, and it's always running so that you sta[...]

Where are my ring tones and notification profiles? • BlackBerry 10 OS includes the following built-in notification modes: Normal, Phone Calls Only, Vibrate Only, Silent, and All Alerts Off. • You can quickly turn on Silent mode by swiping down from the top of the home screen and tapping . • You can set custom ring tones for contacts in the Co[...]

Where do I find my files? You can find your files in the File Manager app. If you added a work account to your BlackBerry device and your administrator turned on BlackBerry Balance technology, your device data, apps, and network access are divided into a work space and a personal space. The separate spaces help you to avoid accidentally copying wor[...]

Home screen, keys, and icons Your device at a glance Home screen at a glance Get started User Guide 16[...]

Application icons Icon Description BlackBerry Hub Access all of the messages and notifications that you receive from your different accounts from one convenient location. Contacts Access the contacts from all of your accounts, as well as their updates and your shared activities, in a single app. Browser View webpages more easily using the reader mo[...]

Icon Description View all your events in one place, including events you added from your email accounts and social networking accounts. You can filter events according to your account. BBM Chat in real time by using text or video, and share files with up to 30 BBM contacts. Text Messages Send and receive SMS and MMS messages, if provided as part of[...]

Icon Description View, edit, and share videos that you take with the Camera app or that are saved on your device. Wirelessly play your videos on home entertainment equipment. Story Maker Create and share a movie that you make using pictures, videos, and music on your device. Facebook View your Facebook notifications, upload photos and videos, and c[...]

Icon Description Calculator Perform calculations using a standard and scientific calculator, tip calculator, and unit converter. Compass Navigate using the compass, or let the compass connect to satellites to find your location. File Manager View, save, and share files that are stored on your device, on a media card, or on devices or networks that [...]

Icon Description Find out how to do things quickly on your device, read FAQs, and learn tips that can help increase your productivity. Notification icons The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub. When you have a new item, the indicator appears on the notification icon. You can peek [...]

Insert or remove the micro SIM card CAUTION: Your BlackBerry device is designed for use with a micro SIM card. To avoid possible damage to your device, do not insert a SIM card adapter into your device. To insert the micro SIM card, slide it into place as shown. To remove the micro SIM card: 1. Push the micro SIM card partly out by placing your ind[...]

A media card is optional. If a media card is included, it might already be inserted. Do one of the following: • To insert the battery, align the contacts. • To remove the battery, from the end opposite to the battery contacts, lift and pull the battery out. • To insert the media card (microSD card), with the metal contacts facing away from yo[...]

1. On the home screen, swipe down from the top of the screen. 2. Tap > Accounts . 3. If you already added an account to your device, tap to add another account. Add a personal email account 1. On the Add Account screen, tap Email, Calendar and Contacts . 2. Enter the email address. 3. Tap Next . 4. Enter the password for the account. 5. Tap Next[...]

After you add a work account, follow the prompts to set a work space password to use with BlackBerry Balance and to enter your work network password. Add an email account supported by Microsoft Exchange ActiveSync Make sure you know the following from your administrator or your email service provider: • Your username and work network password •[...]

• Incoming and outgoing messaging server address • Incoming and outgoing messaging server port numbers • Incoming and outgoing messaging server SSL settings Note: To increase the activation speed of IMAP email accounts, it is recommended that you enter the IMAP Path Prefix . For more information, contact your administrator. 1. On the Add Acco[...]

• Switching from a BlackBerry device that has BlackBerry Protect installed? You can use BlackBerry Protect to transfer supported data, such as contacts, from your current device's backup file to your new device. Learn how to switch devices using BlackBerry Protect. • Switching from an iPhone or Android device? You can download the device s[...]

Power and charging Turn off your device Press and hold the Power/Lock key on the top of your BlackBerry device. Put your device in standby mode When you put your BlackBerry device in standby mode, the device screen backlight turns off and the screen locks. Wireless connections and clock alarms aren't affected. Press the Power/Lock key on the t[...]

Charge your device using the charger provided by BlackBerry in the box that your device came in. You can also charge your device using a USB cable connected to a computer, but charging might take longer. CAUTION: Other chargers might not provide adequate power and might damage your device. Plug the charger into a power outlet and connect the cable [...]

To unlock the screen, swipe up from the bottom of the screen. Unlock your device with a network unlock code To obtain the unlock codes for your BlackBerry device, contact your service provider. Your device might be network locked which allows your device to make a mobile network connection with only your current service provider. For example, if yo[...]

1. If you don't have a password yet, on the home screen, swipe down from the top of the screen. Tap Settings > Security and Privacy > Device Password . Set the Device Password switch to On . Enter a password. 2. To lock your device, do one of the following: • Press and hold the Power/Lock key on the top of your device. Tap . • To aut[...]

Use a slider If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll through multiple pages, such as the pages of an eBook. On the slider, drag the slider handle. Select items Do any of the following: • To select an item, simply tap it. If the item can be opened it will open, if no[...]

Zoom in to or zoom out from the screen If you want a closer view of a detail in an image, or if you're having trouble reading words that are too small, you can magnify the screen by zooming in. To see more of the screen, zoom out. Slide your fingers apart to zoom in, or slide your fingers together to zoom out. Move items from one place to anot[...]

Tip: When you're done using your app, you can close it by tapping in the lower-right corner of the app. View the Hub You can peek at or open the BlackBerry Hub from anywhere on your device From the bottom of the screen, slide your finger up and to the right. Show the menus You can find additional features, options, and help by exploring the me[...]

• To see the additional actions for a specific item within an app, such as a song or a picture, touch and hold the item. To see the names of the menu items that appear on the right side of the screen, slide your finger over them. • To find the settings and help, swipe down from the top of the screen. In an app, you can see the settings for that[...]

Do any of the following: • To see the additional actions that you can perform, in an app, swipe down from the top of the screen. • To go back to the previous screen, place your finger below and halfway across the screen. Slide your finger diagonally up and to the left. Personalizing your device Download and buy apps, games, music, and videos Ap[...]

Change your ring tone, sounds, or alerts In the Notifications settings, you can change the settings for your ring tone, sounds, or alerts, and set the volume level of the notifications, number of vibrations, and more. Your Porsche Design P'9982 smartphone from BlackBerry includes a unique and customized ring tone that only the owners of the P&[...]

Where do I find customer support? Get support for your BlackBerry smartphone by clicking one of the links below. Visit blackberry.com/support for self-help resources such as manuals and knowledge base articles. Watch videos to learn how to set up or use features on your device. Find answers or post your own question on community forums. Share tips [...]

• To perform a specific test, such as a camera issue, tap . Tap the test you want to do. 3. Follow the instructions on the screen. A BlackBerry Virtual Expert test failed If the BlackBerry Virtual Expert app indicates a problem with your device, do the following: • If possible, back up the data on your device. You can use BlackBerry Link to sav[...]

• Switching from a BlackBerry device that has BlackBerry Protect installed? You can use BlackBerry Protect to transfer supported data, such as contacts, from your current device's backup file to your new device. Learn how to switch devices using BlackBerry Protect. • Switching from an iPhone or Android device? You can download the device s[...]

Backing up and switching devices Transfer data to a new device using a computer and BlackBerry Link If your current BlackBerry device is running BlackBerry Device Software 5.0 or later, you can use BlackBerry Link to transfer supported data and settings such as device settings, phone history, media files, browser bookmarks, and so on to your new Bl[...]

Transfer data to a new device using BlackBerry Protect To use this feature, the BlackBerry Protect app must be installed on your previous BlackBerry device. Your previous device must be running BlackBerry 7.1 or earlier. You can use BlackBerry Protect to move supported data from your previous device to your new BlackBerry 10 device. 1. On your prev[...]

• If you are switching BlackBerry devices, you can use the Device Switch feature in BlackBerry Link on your computer or on a device running BlackBerry 7 or later to transfer your device data, including your contacts and groups from BBM 6.2 or earlier, to a new device. • If you previously associated BBM with your BlackBerry ID (for example, on y[...]

Set up email or other types of accounts on your device You can add email accounts, social networking accounts (such as Facebook, Twitter, and LinkedIn), or even an Evernote account to your device. 1. On the home screen, swipe down from the top of the screen. 2. Tap > Accounts . 3. If you already added an account to your device, tap to add anothe[...]

1. On the Add Account screen, tap > Work Account . 2. Enter the username, activation password, and server address for your account. 3. Tap Next . After you add a work account, follow the prompts to set a work space password to use with BlackBerry Balance and to enter your work network password. Add an email account supported by Microsoft Exchang[...]

To receive your BlackBerry email on your device, make sure that you add the forwarding email account to your device. Add an IMAP or POP email account Make sure you know the following information from your email service provider or administrator: • Messaging server type (POP or IMAP) • Incoming and outgoing messaging server address • Incoming [...]

How do I reset my lost or forgotten BlackBerry ID password? You can have the instructions about resetting your BlackBerry ID password sent to the email address that you use as your BlackBerry ID username. For security reasons, your BlackBerry ID password can't be reset for you. Do one of the following: • To reset your password on a computer,[...]

Display Change your backlighting 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Display . 3. To adjust the brightness, move the slider back and forth. Change your font size 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Display . 3. In the Font Size drop-down list, tap the size[...]

To unlock the screen, swipe up from the bottom of the screen. Lock your device with a password Looking for a simple way to help protect your BlackBerry device data and prevent unauthorized use of your device? You can set a password so that you can lock your device when it's in open view or not in use. 1. If you don't have a password yet, [...]

Turn on rotation lock 1. On the home screen, swipe down from the top of the screen. 2. Tap . Connect your device to an HDMI display 1. Using an HDMI cable, connect your BlackBerry device to an HDMI display. 2. Your device automatically detects the resolution of the HDMI display that your device is connected to. However, if you need to change the re[...]

1. Tap . 2. Enter your search terms. 3. To see all of the results for a particular category, in the lower-right corner of the category, tap . Tip: You can search your device by speaking instead of typing by using the Voice Control app. Filter your search results If you know the type of file you're looking for, you can use the search filter to [...]

Get started User Guide 52[...]

Phone Phone Phone at a glance Making and receiving calls Make a call 1. In the Phone app, tap . 2. Dial a number. 3. Tap Call . Call a recent number or speed dial contact 1. In the Phone app, tap . 2. Tap a name, number, or speed dial contact. Phone User Guide 53[...]

Tip: To choose the phone line or app you want to use when you call a recent number, touch and hold a recent number. Tap . Call someone from your contact list 1. In the Phone app, tap . 2. Tap a contact. 3. If you have multiple phone numbers for a contact, tap the number that you want to call. For example, tap Call Home or Call Mobile . Answer or di[...]

Start a conference call 1. While on a call, make or answer another call. 2. To merge the calls, tap . Answer a second call while already on a call 1. If you're using the call waiting feature, when you receive a call while already on a call, you can do one of the following: • To put the first call on hold and answer the second call, tap Answe[...]

3. Do any of the following: • Set the Answer a Call by Removing Device From Holster switch to On . • Set the End Call by Putting Device Back in Holster switch to On . Automatically answer a call when a headset is connected 1. In the Phone app, swipe down from the top of the screen. 2. Tap > Bluetooth . 3. Set the Automatically Answer a Call [...]

Set up your voice mail Depending on your wireless service provider, this feature might not be supported. Note: If you have BlackBerry Mobile Voice System installed on your device or you have multiple phone lines, you might have to select a specific phone line first. 1. In the Phone app, swipe down from the top of the screen. 2. Tap > Voice Mail [...]

3. Set any of the switches to On . The first time that you turn on call blocking, you will be prompted to create a password to lock your call blocking settings. To change your call blocking password, complete steps 1 and 2, and tap . Phone options Show or hide your number on outgoing calls Depending on your wireless service provider, this feature m[...]

To choose your phone line when you make a call, on the Calls screen, tap the Select Line drop-down list. To use a specific phone line, tap a phone line. To automatically use your mobile line when you're connected to a mobile network, tap Use the Priority Line . Turn on the Reply Now feature You'll never have to excuse yourself from a meet[...]

Visual Voice Mail Checking your voice mail from your BlackBerry device You can view a list of your voice mail messages, play your voice mail messages, and change a variety of voice mail settings and options from your BlackBerry device, without having to call into your voice mail service. Your voice mail messages can be automatically downloaded to y[...]

• To record a custom voice mail greeting, tap Personal Message . Change your voice mail password Depending on your wireless service provider, this feature might not be supported. 1. In the Phone app, swipe down from the top of the screen > tap > . 2. Tap Change Password . Prevent voice mail messages from downloading while you are roaming De[...]

BBM Video BBM Video at a glance Start a BBM Video chat You can start a BBM Video chat from any BBM chat or from the Phone or Contacts app on your BlackBerry device. If you try to start a BBM Video chat from the Phone or Contacts app with someone who isn't a BBM contact, you will be asked to add the person to BBM before you start your BBM Video[...]

About BlackBerry Natural Sound The BlackBerry Natural Sound icon, , appears on the screen during a BBM Video chat or BBM Voice chat when the right network conditions are present. BlackBerry Natural Sound technology is designed so that you can share experiences as if you were there. For example, you can hear nuances and variations in the other perso[...]

Ring tones, sounds, and alerts Change your ring tone, sounds, or alerts In the Notifications settings, you can change the settings for your ring tone, sounds, or alerts, and set the volume level of the notifications, number of vibrations, and more. Your Porsche Design P'9982 smartphone from BlackBerry includes a unique and customized ring tone[...]

2. Tap . View and respond to Instant Previews You can use the Instant Previews feature to view previews of incoming email messages, BBM messages, text messages, and more from any application on your BlackBerry device. When a preview appears on your screen, do one of the following: • To view your message in the BlackBerry Hub, tap the preview. •[...]

About Lock Screen Notifications You can use the Lock Screen Notifications feature to view the first few lines of your most recent email messages, BBM messages, text messages, and more on your BlackBerry device without having to unlock it. Turn off Lock Screen Notifications 1. On the home screen, swipe down from the top of the screen. 2. Tap Setting[...]

Messages BlackBerry Hub Staying connected with the BlackBerry Hub The BlackBerry Hub gathers all of the messages and notifications that you receive from your different accounts into one convenient location. In the BlackBerry Hub, you can receive and respond to email, text messages, or BBM chats all in the same place, see and respond to notification[...]

The BlackBerry Hub at a glance Setting up and managing accounts Tutorial: Setting up an email account on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practice setting up an email account on a BlackBerry 10 device. Note: This tutorial is available in English only. Start the tutorial http://docs.blackberry.co[...]

Tutorial: Setting up a Twitter account on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practice setting up a Twitter account on a BlackBerry 10 device. Note: This tutorial is available in English only. Start the tutorial http://docs.blackberry.com/tutorials/help/en Tutorial: Setting up a LinkedIn account on[...]

7. Tap Done . Add a social networking or Evernote account You can add a Facebook, Twitter, LinkedIn, or Evernote account to your device. When you add an Evernote account to your device, your Evernote notebooks are available in BlackBerry Remember. 1. On the Add Account screen, tap Facebook , Twitter , LinkedIn , or Evernote . 2. Enter your account [...]

• To turn off push email, set the Push switch to Off . To set how frequently your device checks for new messages, in the Sync Interval drop-down list, tap an option. • To use your organization's VPN, set the VPN switch to On . • To change how far back in time your device syncs messages, in the Sync Timeframe drop-down list, tap an option[...]

3. Tap Done . Add a CalDAV or CardDAV account Make sure you know the following information: • Your username and password • The email address associated with the account • The server address for the account You can add a CalDAV or CardDAV account to sync calendar events or contacts, respectively. 1. In the Add Account screen, tap > CalDAV o[...]

• Add the email account using advanced setup. On the home screen, swipe down from the top of the screen. Tap Settings > Accounts > > . Tap the type of account that you want to add. You might need to get additional information about your account from your administrator or email service provider. • If you're trying to add a work acc[...]

Icon Description Message has been sent Message could not be sent Viewing and searching messages Where is my email or other messages? All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry device. It&[...]

• To go to messages and notifications for the next day, tap . • To go to messages and notifications for the previous day, tap . • To go to the top of your list of messages and notifications, tap . • To go to the bottom of your list of messages and notifications, tap . View messages by account or message type All of your messages and notific[...]

You can help your device learn which messages are important to you by changing the priority of a message. For example, if a message is important to you but it's not included in the BlackBerry Priority Hub, you can add it. View only your priority messages 1. In the BlackBerry Hub, tap the drop-down list at the top of the screen. 2. Set the View[...]

Sort attachments You can sort attachments by date, sender, name, type (for example, by pictures and documents), or account. 1. In the BlackBerry Hub, tap . 2. Tap > . 3. In the Sort drop-down list, tap a sort option. Share or save your attachments 1. In the BlackBerry Hub, tap . 2. Touch and hold an attachment. • To share the attachment, tap .[...]

Attach a file to an email or text message If your wireless service plan supports MMS messages, you can add an attachment to a text message. 1. While composing an email or text message, tap . You might need to hide the keyboard to see the icon. 2. Browse to the file. 3. Tap the file. Add a BCC recipient to an email 1. While composing a message, tap [...]

Filing email You might not be able to file an email or create folders for an email, depending on the account that an email is in. File an email 1. In the BlackBerry Hub, touch and hold an email. 2. Tap . 3. Tap a folder. Add, rename, or delete an email folder In the BlackBerry Hub, tap the drop-down list at the top of the screen. • To add a folde[...]

Download or share a picture from an email In a message, touch and hold an embedded picture. • To save the picture, tap . • To share the picture, tap . • To set the picture as your BBM profile picture, a contact picture, or your wallpaper, tap . Save a draft email 1. While composing an email, tap Cancel . 2. In the dialog box, tap Save . Secur[...]

6. Tap > > Secure Email . 7. If necessary, tap the S/MIME tab. 8. Set the S/MIME switch to On . 9. Below Signing Certificate , in the drop-down list, tap the certificate that you imported. 10. Below Encryption Certificate , in the drop-down list, tap the certificate that you imported. Turn on IBM Notes email encryption on your device To compl[...]

Icon Description The certificate chain is trusted. The importing of the certificate failed. There is an error with the certificate chain. The certificate chain has expired. The certificate chain is not trusted. The certificate chain has been revoked. Tips: BlackBerry Hub Peek at your messages in the BlackBerry Hub from anywhere Whether you're [...]

Peek at your messages and notifications while you're composing or viewing a message In a message, slowly slide your finger from the left edge of the message to the right. Continue sliding to bring your list of messages and notifications into view. Jump to the next or previous message 1. In a message, slowly slide your finger from the left edge[...]

Create a meeting from an email When you create a meeting or event from an email, your BlackBerry device populates the invitation with the subject line from the email, and the recipients of the email become the invitees. 1. In an email, tap > . 2. Enter any additional information for the meeting. 3. Tap Save . Add a contact from the BlackBerry Hu[...]

2. Tap an email account. 3. Set the Out of Office Reply switch to On . 4. Type a message in the field. Add a signature to an email account 1. In the BlackBerry Hub, tap > > Email Accounts . 2. Tap an email account. 3. Set the Auto Signature switch to On . 4. Type your signature in the field. Change your default email address or calendar When [...]

Color code your email accounts To help you distinguish between different types of email in the BlackBerry Hub, you can choose a color for each of your email accounts. The color appears on the left hand side in your list of messages. 1. In the BlackBerry Hub, tap > > Email Accounts . 2. Tap an email account. 3. In the Account Color drop-down l[...]

• To turn off messages from a specific channel, beside a channel, tap Remove . Update your Facebook, Twitter, or LinkedIn status from the BlackBerry Hub 1. In the BlackBerry Hub, tap . 2. Tap Facebook , Twitter , or LinkedIn . 3. Tap . 4. Type your status. 5. Tap Post , Tweet , or Send . About public warning messages Public warning systems are us[...]

• Check your network connection settings to make sure that your device is connected to a Wi-Fi or mobile network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. • If you're connected to a mobile network, check that data services are turned on. On the home screen, swi[...]

Passwords and security Security Passwords and locking There are several types of locks, PINs, and passwords that you can use to help to protect your BlackBerry device. If you use your device for work, your organization might already have security settings in place, such as requiring a password to unlock your device. BlackBerry ID A BlackBerry ID is[...]

BlackBerry Balance and the work space password If you associate your device with your organization's network, your administrator might turn on BlackBerry Balance technology. BlackBerry Balance is designed to separate and secure areas of your device as work-only or personal-only. Your administrator may require you to set a work space password t[...]

To unlock the screen, swipe up from the bottom of the screen. Lock your device with a password Looking for a simple way to help protect your BlackBerry device data and prevent unauthorized use of your device? You can set a password so that you can lock your device when it's in open view or not in use. 1. If you don't have a password yet, [...]

Your device might be network locked which allows your device to make a mobile network connection with only your current service provider. For example, if you want to use a SIM card from another service provider, you might need to enter an unlock code. Tip: To see the current service provider associated with your device, on the home screen, swipe do[...]

3. Set the SIM Card PIN Lock switch to On . 4. Type the SIM card PIN that your service provider gave you. CAUTION: If you exceed the number of allowed attempts to enter the SIM card PIN, your SIM card will stop functioning. To unblock your SIM card, contact your service provider. Change your SIM card PIN 1. On the home screen, swipe down from the t[...]

Note: This tutorial is available in English only. Start the tutorial http://docs.blackberry.com/tutorials/help/en Setting security permissions for apps BlackBerry 10 OS includes application permissions that are designed to let you control the information and features that an application can access on your BlackBerry device. For example, you can con[...]

recipients use your public key to verify that the message is from you and that the message hasn't been changed. Encryption is designed to keep messages confidential. With S/MIME-protected messages, when you encrypt a message, your device uses the recipient’s public key to encrypt the message. Recipients use their private key to decrypt the m[...]

1. When you compose a message, slide your finger down on the screen. 2. In the drop-down list, tap a signing or an encryption option. Tip: You can change the default email security used for messages you send. For example, if you use S/ MIME to protect your messages, you can send clear-signed messages that can be opened by any email application, or [...]

4. Tap Delete Data . When the security wipe is complete, your device is turned off automatically. To turn on your device, press the Power/Lock key on the top of your device. Tip: If you are planning to give away or recycle your device, remember to also remove your SIM card and media card. Delete your work space If you no longer want to associate yo[...]

• To switch between pictures in your work space or personal space, in the Pictures app, slide your finger down on the middle of the screen. Tap Open Work Pictures or Open Personal Pictures . • To switch between spaces within Adobe Reader, Documents To Go, and File Manager, tap . Tap Personal or Work . • To switch between spaces from the home [...]

Note: If BlackBerry Balance technology is turned on, the Parental Controls feature is not available. Restrict or limit access to features and content 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Security and Privacy > Parental Controls . 3. Make sure that the Parental Controls switch is set to On . 4. Enter [...]

• If your computer uses a Windows operating system, open the mediadownloads folder. If necessary, enter the username and storage access password. • If your computer uses a Mac operating system, open the media/downloads folder. If necessary, enter the username and storage access password. 8. Paste the certificate into the mediadownloads or med[...]

Use two-factor authentication You can use a smart card and your BlackBerry device password to unlock your device. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Security and Privacy > Device Password > Authenticator Settings . 3. Set the Smart Card User Authenticator switch to On . • To set your device to[...]

Frequently asked questions: Security How do I reset my device password if I forget it? Your BlackBerry device password can't be recovered or changed if you don't enter your current password correctly. For security reasons, the only way that you can reset your password without knowing your current password is to delete all of your device d[...]

Description Apps • Video camera • Voice Activated Dialing • Weather • YouTube These apps and features are available in your work space and personal space. Your work and personal data is displayed together. • BlackBerry Bridge • BlackBerry Hub • BlackBerry Remember • Bluetooth • Calendar • Contacts • NFC • Search These apps a[...]

Where is my picture that I just took? If your BlackBerry device uses BlackBerry Balance technology, attachments saved from work email messages are only accessible in the work space. Any pictures taken using your device camera, whether you opened the Camera app from your work or personal space, are stored in your personal space. All of your media ca[...]

Switch between your personal and work spaces When BlackBerry Balance technology is set up on your BlackBerry device, you can quickly switch between your personal and work spaces. Tip: To differentiate between your work space and personal space, you can set a different wallpaper for your personal space. Do one of the following: • To switch between[...]

Lock your work space If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal activity, you can lock your work space and continue to access personal files, personal apps, and personal data on your device. 1. If you don't have a work space password, to create one, on the home screen, swipe down from the to[...]

To confirm if your device uses BlackBerry Balance, do one of the following: • On the home screen, swipe down from the top of the screen. Tap Settings > About . In the Category drop-down list, scroll and look for Work Space . If you don't see that, or you see Work Space Only , your device isn't set up to use BlackBerry Balance. • On[...]

Description Apps • SIM card • Smart Tags • Text messaging • Twitter • Video camera • Voice Activated Dialing • Weather • YouTube These apps and features are available in your work space and personal space. Your work and personal data is displayed together. • BlackBerry Bridge • BlackBerry Hub • BlackBerry Remember • Bluetoot[...]

If personal apps aren't allowed to use your organization's networks and if a personal network isn't available, personal apps that need access to the Internet might not work. Where is my picture that I just took? If your BlackBerry device uses BlackBerry Balance technology, attachments saved from work email messages are only accessibl[...]

from the BlackBerry World storefront and download the apps when you switch devices. You should sign in with the same BlackBerry ID on all of your BlackBerry devices. If you previously created a BlackBerry ID, you must use it when you set up your new device instead of creating a new BlackBerry ID. You can log in to both a tablet and smartphone using[...]

Tutorial: Signing in with a BlackBerry ID on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practice signing in with a BlackBerry ID on a BlackBerry 10 device. Note: This tutorial is available in English only. Start the tutorial http://docs.blackberry.com/tutorials/help/en Using your BlackBerry ID to switch d[...]

• To reset your password on your BlackBerry device, when you are prompted to sign in with your BlackBerry ID, click Forgot Password . Answer your security question and complete the instructions on the screen. Once you have completed the steps above, you will receive a password reset email. If you complete the steps to reset your password on a com[...]

Password Keeper is designed to encrypt your passwords to protect them. When you type your password for Password Keeper, Password Keeper decrypts your passwords, so you can see them. Transfer passwords to Password Keeper You can transfer the password data that you saved on your previous BlackBerry device to your BlackBerry 10 device. To transfer the[...]

4. Type a new password. 5. Tap Save . Use a password or username from Password Keeper You can copy a password or username and paste it into your login information on a website. 1. In Password Keeper, select a password or username to copy. 2. Tap Copy Password or Copy Username . The message " Username/Password copied to clipboard successfully &[...]

Search in Password Keeper 1. In the Password Keeper application, tap . 2. Type the title, username, website name, or notes you are searching for. 3. Select the appropriate record. If no results are found during your search, you can add a new password record by tapping Add to Password Keeper . Lock Password Keeper There are two ways to lock Password[...]

2. Tap . Share text and websites with Password Keeper To add websites or text to your Password Keeper records, do all of the following: 1. Open any application or browse to a website and select the information you want to share with Password Keeper. 2. Tap > . 3. Tap Password Keeper . 4. Add any additional information to your new record. 5. Tap [...]

Media Camera Camera app at a glance Taking pictures and recording videos Tip: To quickly take a picture or start recording a video from the Camera application, press the Volume Up key or the Volume Down key. Press either key again to stop recording. Take a picture Tip: To make sure that your picture looks the best when being displayed on devices ot[...]

• To take continuous pictures when you have Burst shooting mode turned on, touch and hold the screen. The camera will stop taking pictures when you take your finger off of the screen. Tip: To turn on grid lines, in the Camera app, swipe down from the top of the screen. Tap . Set the Display Grid Lines switch to On . Record a video Tip: To make su[...]

Peek at the last picture or video that you took You can peek at the last picture that you took or the video that you recorded to see if you captured what you wanted. 1. Touch and hold the thumbnail at the bottom of the screen. 2. Slide your finger up to expand the thumbnail. • To return to the Camera app, lift your finger from the screen. • To [...]

Shooting modes Shooting modes change the way that the camera takes pictures and records videos. For example, you can use Burst mode to take multiple pictures quickly. Note: Shooting modes don't apply to the Time Shift mode. Icon Description Normal This mode is available for the camera and the video camera. Normal mode acts the most like a regu[...]

Icon Description Auto This is the most common mode. It's available for the camera, video camera, and Time Shift mode. Use this mode to capture a wide variety of everyday scenes. Action This mode is available for the camera and Time Shift mode. This mode can help to take pictures of fast-moving objects. Try this mode when capturing pictures of [...]

• The flash might still be charging. Wait a moment and then try again. • Make sure you're using the rear-facing camera. • Make sure you aren't using Time Shift, Image Stabilization, or Burst modes. These modes don't use the flash. I can't take a picture or record a video Try the following: • Delete old media files to fre[...]

Pictures Pictures app at a glance Recent screen Depending on the app you're in, see the media files that you recently watched, listened to, viewed, added to your BlackBerry device, and so on. Albums screen See all of the pictures and videos that you took and downloaded or uploaded to your BlackBerry device. Pictures and videos are organized in[...]

Date screen See all of the videos and pictures that you took and downloaded or uploaded to your BlackBerry device, organized by the date that you took them. Videos and pictures are organized by the most recently taken or added, to the oldest videos and pictures. Viewing your pictures Zoom in to or out from a picture With a picture open on the scree[...]

1. In the Pictures app, on the Date , Recent , or Albums screen, slide your finger down on the middle of the screen. 2. Tap Personal or Work . Doing more with your pictures and picture albums You can do more with your pictures and picture albums such as view them as a slideshow, delete them, send or share them with friends, and so on. You can also [...]

Take a screen shot of your device To take a screen capture of your BlackBerry device, press the Volume Up key and the Volume Down key at the same time. Note: If you have BlackBerry Balance installed on your device and your work space is unlocked, screen shots are saved in your work space. Organizing your pictures and albums You can organize your pi[...]

• PNG • TIF • WBMP For information about media file extensions and codecs for your device, visit www.blackberry.com/ docs/smartphones and click Smartphones > BlackBerry Smartphones > Supported Media . Troubleshooting: Pictures I can't open a media file Make sure the file is in a format that your BlackBerry device supports. I can&ap[...]

Music Music app at a glance Now Playing screen or album's cover art Play a song and then tap this icon to control the song that you're listening to. You can also check this screen to find more information about the song that's playing and the order of your music. Recent screen Depending on the app you're in, see the media files [...]

Album screen , , or See the media files that you downloaded or uploaded to your BlackBerry device. Playlists screen Create and edit your own playlists and listen to collections of songs that were automatically gathered for you by your BlackBerry device. Playing your music Play, pause, or skip a song 1. In the Music app, tap a song or album to liste[...]

3. Tap . 4. Select a device to play or view the media file on. To play or view other media files while still connected to the DLNA Certified device, tap and select a media file. To stop playing or viewing the media file on the DLNA Certified device, tap . Doing more with your music You can do lots more with your music such as search your songs, sen[...]

Organize your music on the Now Playing screen You can organize your music without having to create a playlist. Suddenly feel the urge to listen to your favorite song next? Take advantage of the ability to add music to and change the order of your music on the Now Playing screen. Add music to the Now Playing screen While another song is playing, tou[...]

Tips: Music Want to control your music faster and easier when you're in the Music app? Try some of the tips and shortcuts below. • To quickly skip songs, turn on the Music Shortcuts. On the home screen, swipe down from the top of the screen. Tap Settings > Main Volume . Set the Music Shortcuts switch to On . To skip songs, press and hold [...]

File extension Supported video codec(s) Supported audio codec(s) FLAC — FLAC, Vorbis M4A — AAC MIDI — MIDI MKA — AAC, MP3, PCM MP3 — MPEG-3 OGG — FLAC, Vorbis QCP — QCELP SPMID — SP-MIDI WAV — PCM, GSM WMA — WMA 9, WMA 10 For information about media file extensions, formats, and codecs for your device, visit www.blackberry.com/d[...]

Videos Videos app at a glance Recent screen Depending on the app you're in, see the media files that you recently watched, listened to, viewed, added to your BlackBerry device, and so on. Album screen , , or See the media files that you downloaded or uploaded to your BlackBerry device. Media User Guide 134[...]

Date screen See the videos and pictures that you took on your BlackBerry device, organized by the date that you took them. Watching your videos Tip: If you see the unwatched indicator on a video thumbnail, , it means the video hasn't been watched yet. Play or pause a video 1. Open a video. 2. To show the video controls, tap the screen. 3. Tap [...]

Doing more with your videos You can do much more in the Videos app, such as delete videos, send or share videos with friends, and so on. You can also view the properties of your videos, including length, name, and date created. You can see the available options by tapping or by touching and holding a video thumbnail and then tapping . Change the vo[...]

File extension Supported video codec(s) Supported audio codec(s) MKV H.264, MPEG-4 AAC, MPEG-3, PCM MOV H.263, H.264, MJPEG, MPEG-4 AAC, AMR, QCELP MP4 H.263, H.264, MPEG-4 AAC, AMR MPEG H.263, H.264, MPEG-4 AAC, MPEG-3, PCM WMV WMV 9 WMA AAC — AAC AMR — AMR FLAC — FLAC, Vorbis M4A — AAC MIDI — MIDI MKA — AAC, MP3, PCM MP3 — MPEG-3 OG[...]

Troubleshooting: Videos I can't open a media file Make sure the file is in a format that your BlackBerry device supports. BlackBerry Story Maker About BlackBerry Story Maker The BlackBerry Story Maker lets you make your own story in the form of a movie using pictures and videos that are saved on your BlackBerry device. Preview a story in Black[...]

Tip: To see more themes that might be available off-screen, try swiping up or down on the visible themes. Delete a story in BlackBerry Story Maker 1. Touch and hold a story. 2. Tap > . Change your BlackBerry Story Maker settings 1. In BlackBerry Story Maker, swipe down from the top of the screen. 2. Tap . • To change the resolution that storie[...]

3. Tap . 4. Select a device to play or view the media file on. To play or view other media files while still connected to the DLNA Certified device, tap and select a media file. To stop playing or viewing the media file on the DLNA Certified device, tap . Share your media files with DLNA Certified devices • Your DLNA Certified device must be a Di[...]

Maps and locations Maps Finding a place Find a place on a map You can use the GPS feature on your BlackBerry device to search for a location and then view it on a map to see where you need to go. On the Map tab, in the Search field, enter an address or a descriptive word, such as "coffee" or "hospital." Tip: When viewing multipl[...]

To switch to one of the high-level views, do one of the following: • To view a list of directions to your destination, tap . • To view an overview of the route on a map, tap . To return to the street-level view of the route, tap . Show or hide traffic If traffic data is available, you can display it as you view a map, or view or listen to turn-[...]

Add a new place to your favorites 1. On the My Places tab, tap > . 2. On the Add Favourite screen, complete the Place Name and Address fields and confirm that the location is found. 3. If necessary, enter any additional information. 4. Tap Save . Tip: You can also add places to your favorites by touching and holding a search result or contact na[...]

2. Touch and hold a contact's name. 3. Tap . Changing settings for Maps Switch between kilometers or miles BlackBerry Maps displays distances using either imperial (feet/yards and miles) or metric (meters and kilometers) measurements, as set in your device settings. 1. In the Maps app, swipe down from the top of the screen. 2. Tap > Units o[...]

3. Tap the Location Services switch. Turn on or turn off traffic data If traffic data is turned on, your BlackBerry device sends anonymous GPS location information to provide traffic data to BlackBerry applications. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Location Services . 3. Tap the Traffic Data Collect[...]

Compass Compass at a glance About the compass The digital compass on your BlackBerry device works like a regular compass, but also includes additional features. For example, you can choose whether the compass points to true north or magnetic north. The compass also works in any direction or orientation, including upside down. Point the compass to t[...]

Troubleshooting: Compass I'm not getting an accurate reading from the compass Try the following actions: • If the compass doesn't point north, move your BlackBerry device away from metal objects, such as magnets or electronics. • If you have turned on Location Services and are navigating based on true north, you need the GPS receiver [...]

Maps and locations User Guide 148[...]

Applications and features Remember Collecting and organizing tasks, notes, and more with the Remember app BlackBerry Remember is a productivity app for collecting, managing, and categorizing the information that you want to remember. With the Remember app, you can sort your information as entries in folders, categorize the entries with tags, record[...]

2. Tap Note or Task . 3. Enter the information for the entry, such as a title, notes, and a due date. 4. Tap Save . Tip: To quickly create a list (for example, a grocery list in your "Groceries" folder), tap a folder. In the Add an entry or search field at the top of the screen, type an entry title. Tap Submit on the keyboard. Add more en[...]

Send something to the Remember app Using the sharing capabilities of your BlackBerry device, you can send photos, videos, audio files, websites, or Documents To Go files to BlackBerry Remember. 1. In an app, touch and hold the item that you want to send to the Remember app. 2. Tap > Remember . 3. Edit the item if necessary. 4. Tap Save . Changin[...]

Viewing and searching your Remember entries Search for an entry in the Remember app 1. In the Remember app, in the Add an entry or search field at the top of the screen, start typing a search term. 2. Tap a result. Tip: You can also use this field to add an entry. Just start typing and tap Submit . View Remember entries that have the same tag If yo[...]

Calendar About the Calendar app The BlackBerry Calendar app on your device takes the calendar info from the email and social networking accounts that you add to your device. The Calendar app presents the info to you so that you can view all your meetings, appointments, and events in one place. If you subscribe to public calendars, such as movie the[...]

3. If you already added an account to your device, tap to add another account. Add a personal email account 1. On the Add Account screen, tap Email, Calendar and Contacts . 2. Enter the email address. 3. Tap Next . 4. Enter the password for the account. 5. Tap Next . 6. Change any additional settings (for example, the types of content to sync with [...]

Add an email account supported by Microsoft Exchange ActiveSync Make sure you know the following from your administrator or your email service provider: • Your username and work network password • Server address When you add an email account that's supported by Microsoft Exchange ActiveSync, messages, calendar events, contacts, tasks, and [...]

• Incoming and outgoing messaging server port numbers • Incoming and outgoing messaging server SSL settings Note: To increase the activation speed of IMAP email accounts, it is recommended that you enter the IMAP Path Prefix . For more information, contact your administrator. 1. On the Add Account screen, tap > IMAP or POP . 2. Enter the acc[...]

Check your upcoming events from the BlackBerry Hub You can check your agenda in the BlackBerry Calendar app, but if you're already in the BlackBerry Hub, just stay where you are. At the top of your list of messages and notifications, where today's date appears, slowly drag down. Your upcoming events start to appear. The more you drag, the[...]

2. Tap Emails . Check who you're meeting with In the Calendar app, do one of the following: • To see who you're meeting with throughout a day, in the day view, tap the date at the top of the screen. Tap People . • To see who you're meeting with at a meeting or event, tap the event. Tap People . Tip: Tap on a person's name to[...]

Schedule a recurring event 1. When you create or change an event, tap the time for the event. 2. Tap No Recurrence . 3. In the Recurrence drop-down list, tap an option. 4. When you're finished, tap . Change the availability status or reminder time for an event When you create an event, to save you time, the BlackBerry Calendar app uses your de[...]

• To change an event, tap . Make your changes. Tap Save . • To delete an event, tap . Join a conference call from a meeting reminder If a meeting in your calendar includes conference call info, you might be able to join the call with one tap instead of dialing the conference call numbers manually. In the meeting reminder, tap Join Now . Save co[...]

Calendar app settings Change your default email address or calendar When you share something (for example, a picture or a website) by email or when you compose a new email, your BlackBerry device sends the email from your default email address. When you add an event to your calendar or send a meeting invitation, your device adds the event to your d[...]

• To change how long your meetings are scheduled for, in the Meeting Duration drop-down list, tap a new duration. • To change the default reminder time for events, in the Meeting Reminder or All-Day Meeting Reminder drop-down list, tap a new time. • To change the snooze intervals, in the Snooze Interval drop-down list, tap a new snooze time. [...]

Contacts About the Contacts app When you add contacts to your BlackBerry device, connecting with them is easy. The Contacts app is integrated with the BlackBerry Hub, the BlackBerry Calendar, and other apps, so you can quickly add contacts to relevant messages and events or share your pictures and videos. If you added an email account or social net[...]

3. If you already added an account to your device, tap to add another account. Add a personal email account 1. On the Add Account screen, tap Email, Calendar and Contacts . 2. Enter the email address. 3. Tap Next . 4. Enter the password for the account. 5. Tap Next . 6. Change any additional settings (for example, the types of content to sync with [...]

Add an email account supported by Microsoft Exchange ActiveSync Make sure you know the following from your administrator or your email service provider: • Your username and work network password • Server address When you add an email account that's supported by Microsoft Exchange ActiveSync, messages, calendar events, contacts, tasks, and [...]

• Incoming and outgoing messaging server SSL settings Note: To increase the activation speed of IMAP email accounts, it is recommended that you enter the IMAP Path Prefix . For more information, contact your administrator. 1. On the Add Account screen, tap > IMAP or POP . 2. Enter the account information. • To set how frequently your BlackBe[...]

Note: If you added a work account to your device and your administrator turned on BlackBerry Balance, you can't copy work contacts to your micro SIM card. 1. In the Contacts app, swipe down from the top of the screen. 2. Tap . • To copy all of the contacts from your SIM card to your device memory, tap Import Contacts from SIM Card . • To c[...]

Updates This view shows you your contacts' most recent updates from social networking apps like Twitter and Facebook. If you added a contact's company name, the Updates view also shows you news about that company. Tap on an update to see it in a social networking app or the browser. Activity This view shows you upcoming and past interacti[...]

Contact someone 1. Touch and hold a contact. 2. Tap how you want to reach the contact. Set a custom ring tone for a contact 1. In the Contacts app, tap a contact. 2. Tap . 3. At the bottom of the Edit Contact screen, tap Ring Tone and Notifications . • In the Phone Ring Tone drop-down list, tap a ring tone. • To use music as the ring tone, in t[...]

2. Tap . 3. In the Show Account in Contact List section, set the switch that appears beside an account to Off . Sort your contacts Your contacts are originally sorted by first name, but you can also sort by last name or company. 1. In the Contacts app, swipe down from the top of the screen. 2. Tap Settings . 3. In the Sort Contacts by drop-down lis[...]

Change the clock face 1. In the Clock app, swipe down from the top of the screen. 2. Tap . 3. Tap the Clock Face drop-down list. 4. Tap a clock face type. Alarm clock Set an alarm 1. Tap . 2. Set the Alarm switch to On . 3. Touch and hold the dial outside of the clock face. 4. Slide the dial around the clock face to your desired time. 5. To save th[...]

Set additional alarms You can set multiple alarms to go off on the same day, or you can set additional alarms to go off on different days at different times. You can keep track of all the alarms you set by naming them, and you can set a different alarm tone, recurrence, and snooze duration for each alarm. 1. Tap . 2. Do one of the following: • If[...]

2. Tap an alarm. 3. Tap Recurrence . • To set a daily alarm, set the Daily switch to On . • To set an alarm to recur on specific days, select the checkbox next to one or more days. Set the snooze 1. Do one of the following: • If you have one alarm set, tap . • If you have multiple alarms set, tap . 2. Tap an alarm. 3. Tap Snooze . 4. Select[...]

World clock If you're a frequent traveller or if you have friends and family in different parts of the world, you can add cities to the world clock screen to quickly see the time in a variety of cities around the world. Add a city to the world clock screen 1. Tap . 2. Tap Add . 3. Enter a location. 4. Tap a city. Delete a city from the world c[...]

Hear phone calls in bedside mode When you enter bedside mode, all of your notifications are set to silent. You can choose to turn on only your phone while in bedside mode, so that phone calls are the only notifications that you receive. 1. In the Clock app, swipe down from the top of the screen. 2. Tap . 3. Set the Phone Calls in Bedside Mode switc[...]

Calculator Calculator at a glance Using the calculator Switch to a scientific or standard calculator You can switch the type of calculator that you are using by swiping left and right on your BlackBerry device. On the calculator screen, swipe left or right on the keypad. Convert a unit of measurement You can use the calculator on your BlackBerry de[...]

Calculate a tip When you're out at a restaurant, you can use the tip calculator to figure out how much to leave for a tip. You can customize your calculations to specify the number of people included on the bill and the percentage of the bill that you want to tip. The tip calculator can also calculate how much each person owes on a bill, makin[...]

Go to a website 1. Type a web address or search term into the address bar at the bottom of the Browser. 2. Tap Go . Change the current search engine After you change the search engine, the BlackBerry Browser continues to use the new search engine until you change it again. 1. While you're typing a search term in the Browser, tap the search eng[...]

Share a link or picture You can share items on the web through an email, a text message, Facebook, Twitter, BBM, and more. In the BlackBerry Browser, do one of the following: • To share the webpage that you're looking at, tap > . • To share a link or a picture, touch and hold the link or picture. Tap or . Search for text on a webpage On[...]

Changing your Browser settings Customize the Browser start screen You can change what you see when your first open the BlackBerry Browser. You can set a specific home page, show thumbnails of the webpages that you visited recently or frequently, or open the webpages that were open in your previous Browser session. 1. In the Browser, tap > > D[...]

Add, rename, or delete a bookmark tag Tags help you categorize your bookmarks so that you can find them more quickly. For example, you might want to tag all of your news-related bookmarks with "News", or your favorite blogs with "Blog". In the Browser, tap > . • To add a tag, touch and hold a bookmark. Tap . In the Add tags[...]

Website certificate icons Icon Description The website's identity has been verified by an extended validation certificate from a trusted certificate authority. The website's identity has been verified by a domain-validated certificate from a trusted certificate authority. Some parts of the website are secure while other parts of the websi[...]

Change permissions for specific websites As you browse the Internet, you might grant permissions to allow websites to access information, such as your location. You can remove those permissions at any time. 1. In the Browser, tap > > Site Permissions . 2. Tap a website. Tap Edit . 3. Tap beside the permissions that you want to remove. 4. Tap [...]

• To scan an NFC tag, tap the back of your device against the NFC tag. Delete a smart tag from your device 1. In the Smart Tags app, highlight one or more tags that you want to delete. 2. Tap . Create your own smart tag You can create your own smart tag to share with other devices, save to an NFC tag, or display as a QR Code. 1. In the Smart Tags[...]

Email Use to create a smart tag that, when opened, composes an email. When you create the tag you can fill in the Subject and Message fields to prepopulate these fields when the tag is opened, or you can leave these fields blank. Text Message Use to create a smart tag that, when opened, composes a text message. When you create the tag you can fill [...]

Lock a smart tag The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. If you copy a smart tag to a writeable NFC tag, and you plan to leave the NFC tag in a public space, you should lock the NFC tag to prevent tampering. When an NFC tag is locked i[...]

Making a phone call with the Voice Control app Using the Voice Control app, you can make a phone call by saying a phone number, or by saying the name of someone in your Contacts app. Dial a number 1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device. 2. After the beep, say "Dial" and th[...]

Send messages using the Voice Control app Using the Voice Control app, you can send a text message, email, or BBM message without typing a single word. Just specify which type of message that you want to send and who you want to send it to, then compose your message aloud. 1. To open the Voice Control app, press and hold the Mute key on the right s[...]

1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device. 2. After the beep, say "Get directions to" or "Go to" and say an address, city, or point of interest. For example, you can say "Get directions to 175 Columbia St. West, Waterloo, Ontario" or "Go to New York C[...]

• To check your Wi-Fi connection status, say "What is my Wi-Fi status?" • To check both your mobile network coverage and Wi-Fi connection status, say, "What is my signal strength?" Check your battery level using the Voice Control app 1. To open the Voice Control app, press and hold the Mute key on the right side of your Blac[...]

• To turn on or turn off voice responses, in the Hear voice feedback drop-down list, tap Always or Never . • To hear voice responses only when you're not using a headset, in the Hear voice feedback drop- down list, tap Handset Only . Games Change your Games profile When you create your profile, the Games app fills in the required informati[...]

2. Tap > Download . Add a game to your favorites After you discover a game you love, you can mark it as a favorite for quick access. 1. In the Games app, on the home screen, tap > . 2. Tap next to a game. To remove a game from your favorites, tap . Recommend a game You can recommend the games you love to your Games friends. Recommendations ar[...]

2. Set the Public profile switch to On . Organizing apps Leave an app or close an app Instead of closing an app when you're done using it, you can make multitasking easier by minimizing an app. You can see your open apps arranged as Active Frames on the home screen, and you can tap an Active Frame to return the app to full screen. Once you min[...]

Applications and features User Guide 194[...]

Documents and files Documents To Go Getting started with Documents To Go Using Documents To Go, you can create, edit and format Microsoft Word documents, and Microsoft Excel spreadsheets. You can also edit, view, and present Microsoft PowerPoint presentations on your BlackBerry device. Create a document or spreadsheet In Documents To Go, do one of [...]

3. Tap the highlighted area. 4. Tap , or . 5. Touch and hold where you want to paste the text. 6. Tap . Save changes to a file in Documents To Go When you save a file using Documents To Go, you can choose where the file is saved. For example, you can save a file to the cloud or to a media card. If you exit a file without saving it, Documents To Go [...]

Editing documents Change the font or formatting To change the font or formatting, tap . • To change the text style or text formatting, tap . • To insert a bulleted list or numbered list, tap . • To change the paragraph alignment or indentation, tap . View a bookmark in a document 1. Tap . 2. Tap . 3. Tap the name of the bookmark you want to j[...]

Editing spreadsheets Resize a row or column 1. Tap a row or column header. 2. Touch and hold the selected row or column header. 3. When the device starts to vibrate, do one of the following: • To resize a row, drag your finger up or down. • To resize a column, drag your finger left or right. Hide or show rows and columns You can hide an individ[...]

Clear the contents of a cell 1. Tap a cell. 2. Tap . Editing slideshows Edit a slideshow You can edit the content of slides in a presentation. You can also change the font and formatting of the content on the slide. • To edit text, double tap a text box in a slide. • To change the font or formatting, tap . Jump to a slide 1. In the panel on the[...]

Presenting slideshows Present a slideshow To present a slideshow, connect your BlackBerry device to an external source using an HDMI cable. 1. Tap . 2. Tap . 3. To view the presenter notes, tap . 4. To move to the next slide, drag a slide horizontally. To stop presenting a slideshow, tap . Zoom in or out on a slide During a presentation, you can fo[...]

Tip: If BlackBerry Balance is enabled on your device and you want to access your work files, on the home screen, swipe down from the top of the screen. Tap Work . View files on connected devices or networks You can view files on devices that are connected to your BlackBerry device, such as a media card or a device connected by a USB cable. If you a[...]

Tip: To change the way you view your files and folders, tap to view them as a list or to view them as a grid. Tap > . • To change the way files and folders are sorted, tap Sort > Name , Date , Type , or Size . • To change the order of your files and folders, tap Order > Ascending , or Descending . Select multiple files 1. Tap . 2. Tap [...]

1. Tap . 2. Tap a cloud application. Save a file to your device When you pin a file it is saved to your BlackBerry device, so you can view the file even when you're not connected to a mobile or wireless network. If a file is not pinned, it is not available when you're offline. To pin or unpin a file to your device: Touch and hold a file t[...]

Unzip a file You can unzip files, and also preview their contents. When you unzip a file, a folder is created with the same name as the zip file. The unzipped contents can be viewed in this folder. • To unzip a file, touch and hold a zip file. Tap . • To preview the contents of a zip file, tap the file. Storage space and media card Moving or co[...]

Transfer files between your computer and device using a Wi-Fi connection You must set a new storage access password each time that you turn on access to storage using a Wi- Fi network. Before files are moved over a Wi-Fi network, you are prompted to enter the storage access password. 1. On the home screen of your BlackBerry device, swipe down from [...]

Insert or remove the micro SIM card CAUTION: Your BlackBerry device is designed for use with a micro SIM card. To avoid possible damage to your device, do not insert a SIM card adapter into your device. To insert the micro SIM card, slide it into place as shown. To remove the micro SIM card: 1. Push the micro SIM card partly out by placing your ind[...]

A media card is optional. If a media card is included, it might already be inserted. Do one of the following: • To insert the battery, align the contacts. • To remove the battery, from the end opposite to the battery contacts, lift and pull the battery out. • To insert the media card (microSD card), with the metal contacts facing away from yo[...]

3. Tap Format Media Card . Wipe data from your media card To help protect your privacy, you can permanently delete all of your media card data. Depending on the amount of data, this process might take some time. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Storage and Access . 3. Tap Erase Media Card . To use t[...]

• Reduce the size of pictures that you take and videos that you record. On the home screen, tap > . Change the Aspect Ratio . Tap > > . Change the Size option. • Transfer some of your data to your computer using a USB connection, Wi-Fi connection, or BlackBerry Link . To download BlackBerry Link, on your computer, visit www.blackberry.[...]

Troubleshooting: Storage space My device isn't recognized when I connect it to my computer If your computer doesn't automatically detect your BlackBerry device, try the following: • Check the USB cable and points of connection. • On the home screen, swipe down from the top of the screen. Tap Settings > Storage and Access . Dependin[...]

Settings and options Connections Check which wireless networks your device connects to Your BlackBerry device won't necessarily connect to every type of network that's listed on your device. Your device is capable of connecting to all the networks listed, but actually connecting to each type of network also depends on your wireless servic[...]

Your device is connected to the network type shown but the network functionality is limited. You're likely able to make a phone call, but not able to access the Internet or view email messages. You have no mobile network coverage. Your device is roaming. Extra charges might apply. You are connected to the BlackBerry Infrastructure. The number [...]

Internet tethering is on. If the icon is solid, your device is connected to another device. Bluetooth technology is on. If the icon is solid, Bluetooth technology is connected. NFC is on. Tips: Choosing a connection Your BlackBerry device is capable of a wide range of connections, to increase what you can do with your device and how it interacts wi[...]

connection, because of its ability to stream content, Bluetooth connections are more commonly used for actions such as playing the music on your BlackBerry device through a separate speaker or making calls on a headset that is using your BlackBerry device's mobile network connection. NFC NFC is a short-range wireless technology that's use[...]

3. Set the Airplane Mode switch to On . Connect your device to an HDMI display 1. Using an HDMI cable, connect your BlackBerry device to an HDMI display. 2. Your device automatically detects the resolution of the HDMI display that your device is connected to. However, if you need to change the resolution, on the home screen, swipe down from the top[...]

3. Tap . 4. In the drop-down list, tap the VPN profile that you want to use. If no VPN profiles appear in the list, create your own or contact your adminstrator. 5. Set the Connect over Mobile Network switch to On . Roaming In most cases your BlackBerry device automatically connects to the appropriate wireless network when you travel outside of you[...]

• Check that airplane mode is off. If airplane mode is on, the option to turn on the mobile network is unavailable. To turn off airplane mode, swipe down from the top of the home screen. Tap Settings > Network Connections . Set the Airplane Mode switch to Off . • Check that the connection to the wireless network is turned on. To check your c[...]

3. In the SSID field, enter the name of the network. 4. Select the network's security type and specify any additional information. For what information you should specify, you can speak to your administrator or the person who manages the Wi-Fi network. 5. Tap Connect . Tutorial: Setting up Wi-Fi on a BlackBerry 10 device This tutorial provides[...]

Wi-Fi network settings Usually, you don't need to change your settings for a Wi-Fi network; however, you might need to change your settings if you have trouble connecting or if you need to connect manually. The settings that are available for each Wi-Fi network depend on the type of network you're connecting to. To find out which settings[...]

Inter-Access Point Handover If the network spans multiple access points, set whether your device should remain connected when you move from one access point to another. Add a VPN profile You need a Wi-Fi or VPN connection before you can add a new VPN profile. You might have one or more VPN profiles on your BlackBerry device, depending on the option[...]

If none of the suggestions above solve your connection issue, try these more advanced troubleshooting options: • Check that the time on your BlackBerry device is synchronized with the network time. If the times are different, it could prevent your device from connecting (for example, if connecting to the network requires you to have a certificate[...]

After you set up Mobile Hotspot mode on your BlackBerry device, connecting to the mobile hotspot with a Wi-Fi enabled device is a lot like connecting to any regular router. Before you use Mobile Hotspot mode, read the latest safety and product information at www.blackberry.com/docs/smartphones . Use Mobile Hotspot mode to share your Internet connec[...]

• Check that your wireless service plan is set up to use Mobile Hotspot mode. If not, you need to change your service plan before Mobile Hotspot mode can work on your BlackBerry device. • Your wireless service provider might not allow the use of Mobile Hotspot mode while roaming. For more information, check your service plan or contact your wir[...]

• If you're using your device for work, your organization might not allow the use of Internet tethering. For more information, check with your administrator. • While roaming, on the Mobile Network settings screen, check that Data services while roaming is turned on. Bluetooth Turn on Bluetooth technology 1. On the home screen, swipe down f[...]

2. Tap Bluetooth . 3. Make sure that Bluetooth technology is turned on. 4. Touch and hold the device you want to rename. 5. Tap . 6. In the Device Name field, enter the new name for the device. Disconnect from a paired Bluetooth enabled device 1. On the home screen, swipe down from the top of the screen. 2. Tap Bluetooth . 3. Touch and hold the dev[...]

• To change how long your BlackBerry device tries to send messages to the car kit before it times out, adjust the Message Download Timeout slider. • To change which accounts your car kit can access, in the Message Access Accounts section, select or clear the checkbox beside each account. Let your car kit use your device's network credentia[...]

Profile Description enabled devices such as music players, stereo headphones, stereo speakers, laptops and desktop computers. Generic Object Exchange Profile (GOEP) This profile allows you to share files between your BlackBerry device and a Bluetooth enabled device. Human Interface Device (HID) This profile allows you to connect your BlackBerry dev[...]

Profile Description Serial Port Profile (SPP) This profile allows you to connect your device to Bluetooth enabled devices that support desktop connectivity, wireless bypass, and data transfer. Device Identification Profile (DIP) This profile allows Bluetooth enabled devices to access information about your BlackBerry device model to support plug an[...]

NFC What is NFC? The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. NFC is a short-range wireless technology that's designed for easily sharing content and information without having to use pairing information. Depending on the applications [...]

2. Align the back of your BlackBerry device with an NFC-enabled device. 3. If necessary, tap Send . Tip: In most cases, you can exchange files between two NFC-enabled BlackBerry devices simultaneously. This functionality is really handy if you're trying to exchange contact information saved in the Smart Tags app. Find your NFC settings You can[...]

2. Tap Settings > Language and Input . 3. Tap Input Languages > Add/Remove Languages . 4. Select the checkbox beside the languages that you want to enable. Tip: If you need to switch input languages often, try turning on Language detection on the Input Languages screen. When you enable this option, your device will automatically detect which [...]

Keyboard and typing Keyboard and typing at a glance Home screen shortcuts You can use your BlackBerry Keyboard with Instant Action to quickly perform a number of tasks when you type certain commands in the search field. You can use home screen shortcuts to make a call, send email or text messages, start a BBM chat, update your Facebook status, post[...]

2. Type email and the name of the contact that you want to send your email to. For example, you can type email Tanya McPherson . 3. Beneath Actions , tap the action that you want to perform. Send a text message 1. On the home screen, tap . 2. Type text and the name or number of the person that you want to send a text message to. For example, you ca[...]

3. Beneath Actions , tap the action that you want to perform. Add a task to BlackBerry Remember 1. On the home screen, tap . 2. Type task and the contents of your task. For example, you can type task prepare for the meeting tomorrow . 3. Beneath Actions , tap the action that you want to perform. Find a location in the Maps app 1. On the home screen[...]

2. Tap Settings > Language and Input > Prediction and Correction > Word Substitution . 3. Tap . Change or delete a text shortcut 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Language and Input > Prediction and Correction > Word Substitution . 3. In the Substitution List section, tap a word substi[...]

Note: If you type in a right-to-left language, swipe from left to right. Typing on the Keyboard Type an accented character 1. On the BlackBerry Keyboard, touch and hold the letter that you want to add the accent to. 2. When accented characters appear above the letter, slide your finger onto the accented character that you want to type. 3. Lift your[...]

Type faster with automated assistance settings You can change your typing settings to help you type faster on your BlackBerry Keyboard. Keyboard feedback provides an audible indication of your typing progress. In addition, you can change your settings so that your device automatically capitalizes new sentences, or so that tapping the key twice inse[...]

• To have word suggestions appear on the Keyboard, tap In-Letter . • To turn off word suggestions, tap Off . When you set word suggestions to appear above your Keyboard, you can use the suggestion by flicking up from anywhere directly beneath the word you want to use. Spell check Turn on spell check 1. On the home screen, swipe down from the to[...]

Change Keyboard, input, or typing settings You can personalize your typing experience by changing the BlackBerry Keyboard, input, or typing settings on your BlackBerry device. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Language and Input . Troubleshooting: Keyboard and typing I can't show the Keyboard If[...]

To insert the micro SIM card, slide it into place as shown. To remove the micro SIM card: 1. Push the micro SIM card partly out by placing your index finger in the opening. 2. Slide the micro SIM card out completely using either your index finger and thumb, or by pressing on the top of the micro SIM card with your thumb. Insert or remove the batter[...]

Turn off your device Press and hold the Power/Lock key on the top of your BlackBerry device. Put your device in standby mode When you put your BlackBerry device in standby mode, the device screen backlight turns off and the screen locks. Wireless connections and clock alarms aren't affected. Press the Power/Lock key on the top of your device. [...]

Restart or reset your device If your BlackBerry device is running slower than usual or not responding, turning off and turning back on your device might help to solve the problem. Do one of the following: • To restart your device, press and hold the Power/Lock key on the top of your device. Tap . • To reset your device, press and hold the Power[...]

Charge your device Before you start using your BlackBerry device, you should charge the battery that came with your device as the battery isn't fully charged. Charge your device using the charger provided by BlackBerry in the box that your device came in. You can also charge your device using a USB cable connected to a computer, but charging m[...]

A solid red LED can indicate that your BlackBerry device is turning on or restarting. A flashing yellow LED can indicate that the battery power level is low and your device is charging. A solid green LED can indicate that your device is plugged into a charger and that charging is complete. Battery safety You should only use the battery that BlackBe[...]

Dim the screen Prolong battery life by changing your device settings to dim the screen. To adjust the screen brightness, choose a dark colored wallpaper, or change the screen lock timeout. On the home screen, swipe down from the top of the screen. Tap Settings > Display . Decrease volume Turn down the device volume with the volume keys on the ri[...]

Tip: Like most electronic devices, your device battery will drain less quickly if you keep it out of the sun and other hot places, keep the contacts clean, and charge it regularly. Avoid leaving your device turned off with a low battery power level for an extended period of time. Where can I get a new or spare battery? For the times when charging y[...]

Customize the magnification level When you use Magnify mode, you can customize the level of magnification on the screen. To adjust the magnification without leaving your current screen, in magnification mode do one of the following: • To increase the magnification, zoom in by sliding your fingers apart. • To decrease the magnification, zoom out[...]

To turn on Magnify mode again, repeat the above step Change your font size 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Display . 3. In the Font Size drop-down list, tap the size of font that you want to use. Turn on Hearing Aid mode This feature might not be supported depending on your BlackBerry device model.[...]

3. Tap > TTY . 4. Set the TTY switch to On . Turn on or turn off the BlackBerry Screen Reader The BlackBerry Screen Reader provides text-to-speech (TTS) interaction with the display on your BlackBerry smartphone. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Accessibility . 3. Tap Screen Reader . 4. Set the S[...]

3. Tap Screen Reader . 4. Move the Volume , Speed , and Pitch sliders. Adjust the verbosity There are times when you need all the information you can get. In those instances, set the verbosity of BlackBerry Screen Reader to high. Once you get more familiar with the device, you can change the verbosity to low to include less information. 1. On the h[...]

3. Tap Screen Reader . 4. In the TTS Language drop-down list, tap a language. BlackBerry Screen Reader gestures The BlackBerry Screen Reader uses a combination of gestures that are used in other apps on your BlackBerry device and gestures that are specific to the BlackBerry Screen Reader. Gestures that start at the edges of the screen (such as swip[...]

Task Gesture Navigate to the previous or next point of regard Swipe left with one finger to go to the next point; swipe right with one finger to go to the previous point. Pan or scroll a list Swipe up with two fingers to scroll toward the top; swipe down with two fingers to scroll toward the bottom. Go to the top or bottom of a display area Swipe u[...]

complete a task. If you don't complete a task, the device automatically exits the mode, and vibrates briefly to notify you. When you enter Quick Settings mode, a vertical list of tasks appears. You can use the following gestures to interact with the list. Task Gesture Access Quick Settings mode Swipe down and to the right with one finger Selec[...]

Using BlackBerry Screen Reader gestures in the BlackBerry Calendar, Phone app, and BlackBerry Hub There are specific BlackBerry Screen Reader gestures you can use in the BlackBerry Calendar app. Task Gesture Move to the next day, week, or month Swipe to the right with three fingers. Move to the previous day, week, or month Swipe to the left with th[...]

Task Gesture Minimize the application and show your Active Frames Swipe up from the bottom. This is the same as the gesture used outside the BlackBerry Screen Reader. Close an Active Frame Tap and hold with one finger, then move your finger to the app. The point of regard is set under your finger. Then, double-tap with two fingers to close the app.[...]

BlackBerry Link features on your device About BlackBerry Link features on your device If you have BlackBerry Link on your computer, you can use your BlackBerry device to: • View and delete files that are stored on your computer. • Sync your music, pictures, videos, and documents between your device and your computer. To download the latest vers[...]

2. Tap . 3. Navigate to where you want to save the file. For example, on your media card. 4. Tap Paste . If BlackBerry Link syncs your device and computer files, you might have two versions of the file on your computer (the original file and the version that you saved to your device). Make sure that you open the version that you last edited before [...]

For more troubleshooting information, see the help in BlackBerry Link on your computer. I have duplicate contact and calendar entries If you imported contact and calendar entries using BlackBerry Link, you might see duplicate entries on your device after syncing your device and computer. You can remove duplicates by merging contacts on your device [...]

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