BlackBerry Q10 manual

BlackBerry Q10 Smartphone Version: 10.1 User Guide[...]

Published: 2013-05-10 SWD-20130510084155982[...]

Contents Welcome ...................................................................................................................................................... 8 BlackBerry 10: new apps and features .......................................................................................................... 9 Getting started ..................[...]

Transfer data from a BlackBerry 7 device using a media card ...................................................................... 26 Transfer data to a new device using a computer and BlackBerry Link .......................................................... 27 Transfer data to a new device using BlackBerry Protect ................................[...]

Selecting word suggestions that appear while you type ................................................................................ 38 Select a suggested word ............................................................................................................................. 38 Connections ...............................................[...]

Peek at your messages and notifications while you're composing or viewing a message ............................... 53 Check your upcoming events from the BlackBerry Hub ............................................................................... 53 Create a meeting from an email .............................................................[...]

Deleting apps ............................................................................................................................................. 66 Delete a downloaded item from BlackBerry World ....................................................................................... 66 Delete an app from your home screen .................[...]

Welcome The BlackBerry Q10 smartphone is built to keep you moving, and so is this User Guide. Here, you can find tips on understanding the basics quickly and get introduced to some of the unique features of BlackBerry 10 OS. There is a lot more to learn about BlackBerry 10 OS, so you can access the full, updated User Guide by tapping Help on the ho[...]

BlackBerry 10: new apps and features Introducing the reinvented BlackBerry – an intelligent and intuitive experience that constantly adapts to your needs. Designed around three main views – your messages, your running apps, and all apps – BlackBerry 10 OS allows you to effortlessly flow between tasks and applications with quick and simple ges[...]

BlackBerry Story Maker BlackBerry Story Maker allows you to combine your pictures, videos, and music into a stunning HD movie that you can view later and quickly share with others. You can select a song for background music, add intro titles and end credits, and apply themes. BlackBerry Remember A combination of memos and tasks, BlackBerry Remember[...]

Picture editing You can edit pictures directly on your device. Crop and rotate the picture, reduce red-eye, or apply a variety of enhancements and artistic styles. Video editing You can edit videos directly on your device. Change the length of the video, rotate the image, and make enhancements such as brightness and color. Search You can search you[...]

BlackBerry Balance Take your device to the office for access to work email, apps, and data without compromising the personal use of your device. Your personal apps and information are kept separate and private from work data and apps. Easily switch between your work space and personal space with a simple gesture. User Guide BlackBerry 10: new apps [...]

Getting started Inserting the SIM card, battery, and media card Remove the battery door 1. To remove the battery door, press and slide down the battery door. Insert or remove the SIM card 1. Do one of the following: • To insert the SIM card, slide it into place as shown. • To remove the SIM card, using gentle pressure, slide it out. Tip: Start [...]

Insert or remove the battery and a media card Before you start using your BlackBerry device, it is recommended that you charge the battery. The battery in the box that your device came in isn't fully charged. A media card is optional. If a media card is included, it might already be inserted. 1. Do one of the following: • To insert the batte[...]

Set up your device The first time your BlackBerry device starts after the battery is inserted, the Setup app opens. The Setup app needs a network connection, so make sure your device is connected to a mobile network or is within range of a Wi-Fi network. After the initial setup, you can open the Setup app by tapping the Setup icon on the home scree[...]

Application icons Icon Description Contacts Access the contacts from all of your accounts, as well as their updates and your shared activities, in a single app. Browser View webpages more easily using the reader mode, and share webpages quickly with your contacts. Calendar View all your events in one place, including events you added from your emai[...]

Icon Description Videos View, edit, and share videos that you take with the Camera app or that are saved on your device. Wirelessly play your videos on home entertainment equipment. Story Maker Create and share a movie that you make using pictures, videos, and music on your device. Facebook View your Facebook notifications, upload photos and videos[...]

Icon Description Print To Go Wirelessly print a variety of files from your computer to your BlackBerry device. Smart Tags Store and create tags that contain info such as text, phone numbers, and links that you can share with others on printed materials or by tapping the backs of your devices together. Settings Change the settings for network connec[...]

Icon Description BBM message Facebook message Twitter message LinkedIn message Phone call Notification messages from apps and services such as BlackBerry World Scroll and move between items Slide your finger to scroll through a list, pan a webpage, or move between pictures. You can also slide your finger to view the home screen. For example, if you[...]

Use a slider If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll through multiple pages, such as the pages of an eBook. 1. On the slider, drag the slider handle. Select items 1. Do any of the following: • To select an item, simply tap it. If the item can be opened it will open,[...]

Zoom in to or zoom out from the screen If you want a closer view of a detail in an image, or if you're having trouble reading words that are too small, you can magnify the screen by zooming in. To see more of the screen, zoom out. 1. Slide your fingers apart to zoom in, or slide your fingers together to zoom out. Move items from one place to a[...]

Minimize apps and show your Active Frames When you minimize an app it appears as an Active Frame on the home screen. This is great for multitasking as you don't need to do things like save and close documents before you use the browser, or restart your browser session after you check your email. 1. Swipe up from the bottom of the screen. Tip :[...]

Show the menus You can find additional features, options, and help by exploring the menus. 1. Do any of the following: • To see the additional actions you can perform in an app, tap or . • To see the additional actions for a specific item within an app, such as a song or a picture, touch and hold the item. To see the names of the menu items tha[...]

username if you forget your BlackBerry ID password. The email address that you use as a BlackBerry ID username doesn't have to be associated with your BlackBerry device. 1. To create a new BlackBerry ID when you set up your BlackBerry device, on the BlackBerry ID screen, tap Create New . 2. Complete the instructions on the screen. Using the Bl[...]

Device Switch Before you switch devices For information about how to switch to a BlackBerry device from an older BlackBerry device or a third-party device, visit www.blackberry.com/deviceswitch . Learn what transfer options are available to you The types of data transferred depends on the transfer method you use and the type of smartphone you'[...]

Note: BlackBerry App World is called BlackBerry World on BlackBerry 10 devices. Update BBM Although it's not required to switch BlackBerry devices, you should update to the latest available version of BBM and associate BBM with your BlackBerry ID before you switch devices. 1. To see which version of BBM you're running on your old device, [...]

3. Complete the instructions on the screen. 4. When the backup is complete, remove the media card from your BlackBerry 7 device and insert it into your BlackBerry 10 device. 5. On your BlackBerry 10 device, on the home screen, tap > . 6. Complete the instructions on the screen. Note: Email accounts and unsupported applications aren't transf[...]

2. On your new device, swipe down from the top of the home screen. Tap Settings > BlackBerry Protect . 3. If necessary, set the BlackBerry Protect switch to On . Complete the setup process. 4. Tap Restore . Select your previous device as the device that you want to restore data from. 5. Tap Restore . Transfer data from an iPhone or Android devic[...]

Transfer passwords from the Password Keeper app Before you begin: You must first transfer data from your BlackBerry device running BlackBerry Device Software 5.0 or later to your BlackBerry 10 device by using BlackBerry Link, BlackBerry Protect, or a media card. 1. On your BlackBerry 10 device, download the Password Keeper app from BlackBerry World[...]

Troubleshooting: Device Switch I can't switch my SIM card to my new BlackBerry 10 device The BlackBerry 10 device uses a micro SIM card. To get a micro SIM card for your new device, contact your service provider. How do I reset my lost or forgotten BlackBerry ID password? You can have the instructions about resetting your BlackBerry ID passwor[...]

Try any of the following: • Check that your personal email accounts have been set up. Email accounts aren't transferred and need to be set up in the BlackBerry Hub on the device. • Check that your work email accounts have been set up. For a Microsoft ActiveSync email account on a BlackBerry Enterprise Server, contact your administrator for[...]

What makes my BlackBerry 10 device different from other BlackBerry devices? How do I get to the menu? • To access menus in apps, at the bottom of the screen, tap . There is no Menu key on BlackBerry 10 devices. • To access some options that you will use the most often, touch and hold an item on the screen. Menu items appear on the right side of[...]

How do I change my settings and options? • To change your BlackBerry device settings and connect to mobile and Wi-Fi networks, on the home screen, swipe down from the top of the screen and tap Settings . • You can change the settings in an app by swiping down from the top of the screen and tapping . • In many apps, you can also tap to see oth[...]

Where are my apps? Some of the apps that you used on your old BlackBerry device might not be available on your BlackBerry 10 device. In the BlackBerry World storefront, you can check if your old apps are available for download on the My World screen or find new apps. Where are my tasks, memos, and voice notes? • If you used BlackBerry Link to tra[...]

Where can I find my device info and passwords? Where can I find my PIN? In BBM, tap your profile picture. On your profile page, your PIN appears below your barcode. In an email or text message, you can also type mypin to display your PIN. How do I find my own phone number? On the home screen, tap the icon. In the Calls or Contact view, in the cente[...]

Get your message out with the BlackBerry Keyboard The BlackBerry Keyboard learns your style of writing and adapts to how you type. It understands what you want to say and suggests words to help you type faster, more accurately, and with the least amount of effort. Respond to emails, stay connected with BBM, or work on an important document on the g[...]

Type a symbol or number 1. On the lower-right side of the BlackBerry Keyboard, press . 2. Tap the symbol or number that you want to type. Type an uppercase character 1. On the BlackBerry Keyboard, press . 2. Press a letter. Tip: To turn on CAP lock, press and . Type faster with automated assistance settings You can change your typing settings to he[...]

Selecting word suggestions that appear while you type Your BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to say it. Your device uses this information to try to predict what word you might type next. When you pause your typing, suggested words are displayed above the BlackBerry Keyboard. Select a sugges[...]

Connections Check which wireless networks your device connects to Your BlackBerry device won't necessarily connect to every type of network that's listed on your device. Your device is capable of connecting to all the networks listed, but actually connecting to each type of network also depends on your wireless service plan. For more info[...]

Your device is connected to the network type shown but the network functionality is limited. You're likely able to make a phone call, but not able to access the Internet or view email messages. You have no mobile network coverage. Your device is roaming. Extra charges might apply. BlackBerry services, such as email messaging and Internet brows[...]

Tips: Choosing a connection Your BlackBerry device is capable of a wide range of connections, to increase what you can do with your device and how it interacts with other devices. Take a look at the list of connections to learn about the different types of connections, some tips for when to use each connection, and maybe learn a few things you didn[...]

connection, so it's useful for on-the-go actions such as transferring contact cards with people you meet, or grabbing information from a poster that contains an NFC tag. Depending on your wireless service provider and the applications you have installed on your BlackBerry device, NFC can also be used to turn your device into a digital wallet t[...]

Connect to a Wi-Fi network When you connect to a Wi-Fi network, your BlackBerry device saves the network information. The next time you're within range of the saved Wi-Fi network, if Wi-Fi is turned on, your device connects automatically. 1. On the home screen, swipe down from the top of the screen. 2. Tap Wi-Fi . 3. If the Wi-Fi switch is Off[...]

• Check that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices are able to connect. If other devices can't connect you might need to reset your router. If you're connecting to a work Wi-Fi network or a hotspot, talk to your administrator or an employee at the hotspot. • Yo[...]

When Bluetooth technology is on, turns blue and appears in the upper-left corner of the screen. To turn off Bluetooth technology, tap again. Pair and connect with a Bluetooth enabled device Before you can connect your BlackBerry device with another Bluetooth enabled device, you must pair them. 1. On the home screen, swipe down from the top of the s[...]

• Send a webpage you're viewing to a friend. • Add a friend to your BBM contacts. • Copy smart tag information to an NFC tag. These are just a few of the things you can do with NFC. For more, play with NFC on your device, be creative, and see what you can do. Turn on NFC 1. On the home screen, swipe down from the top of the screen. 2. Ta[...]

Stay connected with BlackBerry Hub Notice the blinking red light? Now it’s even easier to stay close to what’s important to you. Simply peek into BlackBerry Hub from any app with a swipe to effortlessly flow in and out of your messages and conversations. As you are writing an email to your mother with the details of your flight, you notice the [...]

Add an account to your device You can add email accounts, social networking accounts (such as Facebook, Twitter, or LinkedIn), or even an Evernote account to your device. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Accounts . 3. If you already added an account to your device, tap to add another account. 4. Tap[...]

BlackBerry Hub icons Icon Description Unread email Read email Meeting or event invitation New Facebook notification Email with attachment Draft message Email messages grouped by subject in a conversation thread Unread text message (SMS) Read text message Text message with attachment (MMS) Draft text message New system notification Message hasn&apos[...]

Icon Description Read text message Text message with attachment (MMS) Draft text message Peek at your messages in the BlackBerry Hub from anywhere Whether you're on your home screen or using an application, you can peek at or open the BlackBerry Hub from anywhere on the device. 1. From the bottom of the screen, slide your finger up just a litt[...]

1. In the BlackBerry Hub, tap . 2. Tap the type of messages that you want to see. To see all of your messages again, tap > Hub . Search for a message 1. In the BlackBerry Hub, tap . 2. Type a search term. To filter your search results by sender, date, subject, and more, tap . Send a message from the BlackBerry Hub From the BlackBerry Hub, you ca[...]

• To forward the email, tap . Attach a file to an email or text message If your wireless service plan supports MMS messages, you can add an attachment to a text message. 1. While composing an email or text message, tap . 2. Browse to the file. 3. Tap the file. Peek at your messages in the BlackBerry Hub from anywhere Whether you're on your h[...]

Peek at your messages and notifications while you're composing or viewing a message 1. In a message, slowly slide your finger from the left edge of the message to the right. Continue sliding to bring your list of messages and notifications into view. Check your upcoming events from the BlackBerry Hub You can always check your agenda in the Cal[...]

1. In an email, tap > . 2. Enter any additional information for the meeting. 3. Tap Save . Add a sender to your contact list 1. In the BlackBerry Hub, touch and hold a message. 2. Tap . • To add the contact to an existing contact entry (for example, to add a new email address for a contact), tap a contact from the list. • To add the contact [...]

See the world through BBM Share and be seen with BBM Video. Switch from a BBM chat to a BBM Video conversation, to catch up face-to-face and share what’s on your screen. Your mother wants to see what you plan to wear to her important piano recital, so you start a BBM Video conversation to show her your new shirt. She can't believe the price [...]

Message has been read Message hasn't been sent yet Tip: Verify that your device is connected to the Internet. Message couldn't be sent Tip: Touch and hold the message, and tap . or Contact is available for a video or voice chat You or the contact is busy Contact is listening to music BBM Groups You like this picture Comments have been add[...]

Unlike text messaging, where you might pay for each text message regardless of how brief the message might be, BBM uses your data plan so that you can can express yourself in as many, or as few, messages as you want. 1. Tap . 2. Tap a contact. 3. Type your message or select an emoticon. 4. Press the Send key. Tip: Have something that you want to sh[...]

Tip: When you receive a picture in BBM, it is a scaled-down version. You can touch and hold the image and tap to request a better quality image that you can print. Invite others to a chat 1. In your chat, tap . 2. Select some contacts. 3. Tap Done . Tip: To start a new chat with multiple people from your BBM contact list, touch and hold a name. Tap[...]

Switch cameras or share your screen By default, your front-facing camera is used during BBM Video chats. 1. In a BBM Video chat, do any of the following: • To switch to your rear-facing camera, tap . • To share your screen, tap . User Guide See the world through BBM 59[...]

Time travel with your camera Having trouble getting the perfect shot? Time Shift mode captures a few milliseconds before and after your photo, so that you can pinpoint and adjust exact moments of your picture to create the perfect shot. Simply scroll back and forth on the dial to open one friend’s eyes and catch your other friend smiling, then co[...]

Take a picture 1. Make sure that is selected. 2. To change what the camera focuses on, drag the focus box anywhere on the screen. 3. To zoom out or zoom in, slide your fingers together or apart on the screen. Zoom only works in Normal and Stabilization shooting modes. 4. Do any of the following: • To take one picture, tap anywhere on the screen. [...]

Access the Camera app from the Lock screen 1. On the Lock screen, touch and hold . Using Time Shift mode Time Shift mode lets you take a bunch of photos at once so that you can pick the best one of the set. Did someone blink in every shot, or cough just as you took the picture? You can fix that by swapping in different expressions for any person un[...]

7. Tap . User Guide Time travel with your camera 63[...]

Enhance your experience with BlackBerry World Discovering great apps is easier than ever with app recommendations. Choose an app that matters, then choose how to share it – whether it’s sharing to social sites with a couple of gestures from within the app or to a friend’s NFC enabled BlackBerry smartphone with a tap, sharing is quick and simp[...]

• To search in a specific section (apps, games, music, or videos), tap . Tap Apps , Games , Music , or Video . Tap . • To search using a recent search term, tap . Tap a recent search term. Download and buy apps, games, music, and videos Apps, games, and music that you buy can be deleted and downloaded again as many times as you want to on the s[...]

5. Type your review. To add a star rating, slide your finger to the left or right across the star icons. Download an update to an app or a game 1. On the BlackBerry World home screen, tap > My World > My Apps & Games . 2. At the top of the screen, if necessary, tap the Apps & Games drop-down list. 3. Tap Updates . • To download an u[...]

Tip: Some app icons on your home screen are part of the core BlackBerry experience. These apps can't be deleted, and the delete icon will not appear on these app icons. Reinstall an app or game 1. On the BlackBerry World home screen, tap > My World > My Apps & Games . 2. At the top of the screen, if necessary, tap the drop-down list.[...]

Keep current with Calendar Spend less time managing schedules and tasks with a smartphone that anticipates what you need and handles the details for you. The Calendar even suggests attendees and show you their recent messages and social updates. You have some time to catch up on work at the airport while you are waiting for your return flight.You r[...]

• To view events for a week, tap the tab in the lower-left corner. Tap . Try using the pinch gesture to zoom in and see a more detailed view. • To view events for a month, tap the tab in the lower-left corner. Tap . Numbers on the calendar are sized depending on the number of events booked for the day: the bigger the number, the more you have p[...]

Invite people to an event If your account supports adding participants, then you can add participants to an event either while you're creating the event, or after. If you added a Microsoft Exchange work account, you can connect to the remote server to add people who aren't in your contact list. 1. While you're creating or changing an[...]

Remember Collecting and organizing tasks, notes, and more with the Remember app BlackBerry Remember is a productivity app for collecting, managing, and categorizing the information that you want to remember. With the Remember app, you can sort your information as entries in folders, categorize the entries with tags, record voice notes that are rela[...]

Add tags to an entry Tags help you to categorize your entries. For example, you can add the tag "recipe" to any entries containing recipes, and then filter your entries by that tag. 1. In the Remember app, tap an entry. 2. Tap > . Record a voice note 1. While you're adding or editing a Remember entry, tap . 2. Tap . 3. Speak your [...]

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CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR AGGRAVATED DAMAGES, DAMAGES FOR LOSS OF PROFITS OR REVENUES, FAILURE TO REALIZE ANY EXPECTED SAVINGS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF BUSINESS OPPORTUNITY, OR CORRUPTION OR LOSS OF DATA, FAILURES TO TRANSMIT OR RECEIVE ANY DATA, PROBLEMS ASSOCIATED WI[...]

SQN100-3 / RFN81UW SQN100-4 / RFQ111LW SQN100-5 / RFP121LW Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada Research In Motion UK Limited 200 Bath Road Slough, Berkshire SL1 3XE United Kingdom Published in Canada User Guide Legal notice 75[...]