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Bose FREESPACE E4 manual

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Table of contents for the manual

  • Page 1

    FreeSpac e ® E4 Series II Business Music System OWNER ’S GUIDE[...]

  • Page 2

    2 of 80 DECLARA TION OF CONFORMITY We , t h e o f f e r e r : Bose Corporation The Mountain Framingh am, MA 01701-916 8 USA acknowledge our sole re s ponsibility , that the product, Kind of eq uipment: Amplifier T ype designation: FreeSp ace ® E4 Series II busi ness m usic sy stem in accordance with E MC Directive 89/336/EEC an d Article 10(1) of [...]

  • Page 3

    11 of 80 Contents 1.0 E4 Intro duction . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 1.1 The Bose ® FreeSpace ® E4 Se ries II busi ness music system . . . . . . . . . . . . . . . . . . . . . . . . 13 1.2 E4 system accessories . . . . . . . . . . . . . . . . . . . 13 1.3 FreeS pace Insta ller™ software . . . . . . . . . . . . . 14 2[...]

  • Page 4

    12 of 80 Contents 8.4 Common pr oblems . . . . . . . . . . . . . . . . . . . . . . 68 8.4.1 Communicatio ns port er ror . . . . . . . . . . . 68 8.4.2 No aud io in zone . . . . . . . . . . . . . . . . . . . . 68 8.4.3 User i nterface keyp ads do not operate co rrectly . . . . . . . . . . . . . . . . . 69 8.4.4 Bad sound in a zone . . . . . . . . . [...]

  • Page 5

    62 of 80 8.0 E4 System Troubleshooting 8.1 Introduction This section pr ovides troub l eshooting guid elines to use for solv- ing any problems yo u may encounter while installing an d servic- ing E4 s ystems. 8.2 E4 hardware indicators 8.2.1 Normal operation These are the indicat ions of normal operation . 8.2.2 System fault A red SYSTEM ST A TUS L[...]

  • Page 6

    63 of 80 8.0 E4 System Troubleshooting 8.2.3 Amplifier fault The AM P OUTPUT LEDs w ork in pai rs (1 an d 2, 3 and 4) a nd indi - cate the operati ng status of the four amp lifier output channel s. When an amplifi er fault occurs, the amp lifier mutes its outputs and indica tes an error . After a s hort period of time the ampl ifier will try t o op[...]

  • Page 7

    64 of 80 8.0 E4 System Troubleshooting 8.2.4 Input clipping If clip ping is o c cur ring at th e input of a n amplifier channel, th e sour ce LED w ill blink r ed. If th is fault occu rs: • Reduc e the output gain of the source, or •U s i n g t h e In stalle r ™ software, reduce the in put gain for the channel that is cli pping. 8.2.5 Direct [...]

  • Page 8

    65 of 80 8.0 E4 System Troubleshooting 8.3 FreeSpace ® E4 system Error Log The FreeSpace E4 system Er r or L og is displayed when the Installe r ™ softwar e is in t he Service Hard ware mod e. 8.3.1 Contents of the Error Log The Err or Log disp lays E4 system hardwar e version num bers and recor d s all alarms and th eir causes as show n in the [...]

  • Page 9

    66 of 80 8.0 E4 System Troubleshooting 8.3.4 Amplifier alarms Each amplifi er section mon itors its own operat ion and perfor- mance. If a faul t condition occu rs, it is reporte d in the Amplif ier Alarm section of the Error L og. Upper amplifier alarms affect channels 1 an d 2, and Lower amplif ier alarms affect channel s 3 and 4. The amplifi er [...]

  • Page 10

    67 of 80 8.0 E4 System Troubleshooting A num ber o f fau lt co nditi ons ca n be di spla yed in the In put S tatus section : DC Se nse F ault : A powe r supply fus e, outp ut FET , amplifie r mod- ule, or some combinat ion of the above has b lown. The unit should b e replaced. Ampl ifier Mo dule Fa ult : W hen the Am plifier Mo dule fa ult occ urs [...]

  • Page 11

    68 of 80 8.0 E4 System Troubleshooting 8.4 Common proble ms 8.4.1 Communications port er ror When you receive th e communications port error dial og, the FreeSpace ® Instal ler ™ software wa s not able to locate an E4 system o n the COM 1 port . This normally occurs du e to one of three reasons: • The PC and E 4 are not connected via a “stra[...]

  • Page 12

    69 of 80 8.0 E4 System Troubleshooting 8.4.3 User interface key pads do not operate correct l y • Che ck wir ing of RJ-45 connect ors. • Check for breaks/shorts in cabl e. •U s i n g t h e Installe r ™ sof tware , ch eck the Erro r Lo g f or a p eri ph- eral controller error . 8.4.4 Bad sound in a zone Us er in terf ace k eypad s exhibit st[...]

  • Page 13

    70 of 80 8.0 E4 System Troubleshooting 8.4.5 Auto Volume does not calibrate Auto V ol ume calibrati on may fail if the proces s cannot obtai n an adeq uate sour ce level. T his may be due to: • Speakers a r e tapped too high • Maximum out put gain is less than -20 dB • Source is not opera ting • Source level is too low Calibrati on could a [...]

  • Page 14

    71 of 80 8.0 E4 System Troubleshooting To find the temporary file directory… For Window s 2000, or Windows XP: 1. Right- click My Computer on th e Wind ows desk t op. 2. Se lect t he Properties menu item. 3. C lick t he Advanced tab. 4. C lick t he Environment V ariables... but ton. 5. Scr oll dow n to the va lue of varia ble TEMP under “Use r [...]

  • Page 15

    72 of 80 9.0 Restoring E4 Microcontroller Code The microcontr oll er code residing in the E4 system hardwar e c an be res t ored us i ng the Installe r ™ software. 1. Using the E4 front panel ST A NDBY butto n, pla ce the unit in standb y mode (the ST A NDBY indi cator sh ould be amber) . 2. Pre ss the ST ANDBY button again to place th e unit in [...]

  • Page 16

    73 of 80 9.0 Restoring E-4 Microcontroller Code The firmware upgrade runs automat ically and will n otify you when i t is co mplete. Once the up grade is complet ed, select t he Service H ar d ware mode and verify t hat the microcontr oller version number is correct. For example: --------------------- ---------------------- ------ Microcontr oll er[...]

  • Page 17

    77 of 78 Bose ® Product Sa les Cond itions Limi ted W arran ty Polic y and Condi t ions of Sale Bose Corporat ion The Mountai n Framingh am, MA 0170 1 What is covere d: All parts defective in material and workmanship. This limited warranty for the Bose Freespace ® E4 syst em (“syst em”) cover s the functi onality of th e system for its normal[...]

  • Page 18

    ©2004 Bo se Corporation , The Moun tain, Framingha m, MA 01 701-9168 USA 279145 A M Rev .00 CCM-00 0922 78[...]