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British Telecom Verve 410 manual

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Table of contents for the manual

  • Page 1

    B T V er ve 410 U ser Guide[...]

  • Page 2

    • Ultra slim handset. • 200 Name and number phonebook t o store all your contact number s f or easy dialling. • S tore a directory entr y then copy it – or the entire phonebook – to another B T V erve 410 handset. • Send and r eceive tex t messages. 1 • Quick access t o a r ange of B T Services including directory enquiries and call d[...]

  • Page 3

    Section This U ser Guide provides you with all the inf ormation you need to get the most from your phone. Bef ore you mak e your firs t call you will need to set up your phone. F ollow the simple instructions in ‘Getting Star ted’, on the nex t few pages. Need help? If you have any problems setting up or using your B T V er ve 410 please call t[...]

  • Page 4

    4 If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com In this guide Getting star ted Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Setting up . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Setting up for multiple packs . . . . . . . . . . . . 8 Getting to [...]

  • Page 5

    Sounds Handset ringer . . . . . . . . . . . . . . . . . . . . . . . . 30 Handset beeps . . . . . . . . . . . . . . . . . . . . . . . . 30 Settings Display contrast / Handset name . . . . . . . . . 32 Aut o answer . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Handset r eset . . . . . . . . . . . . . . . . . . . . . . . . . 33 Ringer . . . .[...]

  • Page 6

    Using additional handsets Registering an additional handset . . . . . . . . 53 Select base . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 De-register a handset . . . . . . . . . . . . . . . . . . 54 Internal calls . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Call another handset . . . . . . . . . . . . . . . . . . . 55 T ransfer[...]

  • Page 7

    Location Place your BT V er ve 410 within 2 metres of the mains power sock et and telephone socket so that the cables will r each. Y our BT V erve 410 works by sending radio signals between the handset and base. The strength of the signal depends on where you site the base. Putting it as high as possible ensur es the bes t signal. Mak e sure it is [...]

  • Page 8

    Battery low warning If the icon flashes in the handset display you will need t o recharge the handset before you can use it again. Y ou also hear a low batter y warning beep once every 60 seconds. During charging, the icon will scroll in the display . Battery per formance In ideal conditions, a fully charged batt ery should give up to 10 hours talk[...]

  • Page 9

    2. The NiMH batter y is already fitted in the handset. R emove the battery compar tment cover , by sliding it downward and lifting it off . Locat e the batter y lead and connector and plug it into the socket inside the battery compar tment (the red wir e should be on the left). T uck the batter y leads in the space above the batter y and slide the [...]

  • Page 10

    Getting to know your phone 10 If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com BT Press to open the B T Ser vices menu, page 43. (UP) Redial In standby , press to open and scroll through the R edial lis t, page 18. In talk mode, press to adjust volume. In menu mode, press to scroll up t[...]

  • Page 11

    Handset display Display icons Shows handset battery s tatus. Scr olls when the handset is charging. Empty when filled in black. On – displayed in standby mode to indicate handset is in range of the base. Flashing – to warn you are moving out of r ange. Off – out of range or cannot connect to the base selected. On – during a call. Flashing i[...]

  • Page 12

    Base P ower light The indicator lights up when the handset is in the base. Find Pr ess t o ring all registered handsets, helpful for finding a missing handset, page 21. Also used during the registration pr ocess, page 53. 2-position charging contacts Handset can be placed flat on the base or raised f or easier pick up and viewing. 12 If you experie[...]

  • Page 13

    13 G etting to know your phone If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com Navigating the menus Y our BT V erve 410 has an easy to use menu sys tem. Each menu has a list of options, which you can see on the menu map on the following page. When the handset is switched on and in stan[...]

  • Page 14

    Menu map 14 Getting to know your phone If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com Te x t W rite new text Inbo x Outbox T emplate T ex t settings Sound Ringer T ones Sett[...]

  • Page 15

    U sing the phone 15 Switch handset on or off T o switch off: 1. Press and hold . 2. Switch off? is displayed, press Yes to confirm. T o switch on: 1. Press and hold . Make an external call 1. Press . 2. When you hear the dial tone, dial the telephone number . Pr epar atory dialling 1. Ent er the telephone number first. If you mak e a mistak e press[...]

  • Page 16

    Receive a call When you receive a call, the phone rings. The display shows the caller’ s number if available or the caller’ s name if it matches an entry in the phonebook. If you do not have a Caller Display ser vice, the screen shows External call . 1. Press . Call W aiting Providing you have subscribed to your network’ s Call W aiting ser v[...]

  • Page 17

    Earpiece / handsfree volume During a call you can adjust the volume of the earpiece or loudspeak er . There ar e 5 levels. 1. Press or to increase or decrease the volume. Secrecy (Mute) During a call, you can talk t o someone nearby without your caller hearing. 1. Press . The display shows Mute on and your caller cannot hear you. 2. Press again to [...]

  • Page 18

    Answer a call handsfree When the phone rings: 1. Press . The call is transf erred to the handset loudspeaker . Switch t o handsfree during a call 1. During a call: press to put the call on the loudspeaker . T o swit ch hands fr ee off and ret urn the call to the earpiece, press again. R edial Up t o the las t 15 telephone number s called are saved [...]

  • Page 19

    Save a number from the r edial list to the director y 1. Press then scr oll or to the number you want. 2. Press Option and scroll to Store number . 3. Press OK . Use the keypad to ent er a name. 4. Scroll to Number . The number is displayed. 5. If required, scr oll to Select Group then press or to select a group. 6. Press OK . The entr y is saved. [...]

  • Page 20

    WARNING If the keypad is lock ed you will be able t o dial the emergency number s 999 and 112. When the k eypad is locked you can still answer incoming calls and operate the handset as normal. When the call is ended, the keypad lock comes on again. Delete all redial numbers 1. Press . The last number dialled is displayed. 2. Press Option and scroll[...]

  • Page 21

    Find handset (P aging) Y ou can ring a handset to help locate it. 1. Press on the base. All handsets registered to the base will ring for up to 30 seconds. 2. Press on the base again to s top the ringing or press a button on any handset. Message & Call inbo x Y our BT V erve 410 has an inbox which shows the status of your messages and calls and[...]

  • Page 22

    Entering names Use the k eypad letters to enter names, e.g. t o store T om: Press once to enter T . Press three times to enter o. Press once to enter m. Writing tips Press Clear to delete the last charact er or digit. Pr ess or to move backwards or f or wards through char acter/digits. Pr ess to switch between upper , lower or sentence case. Press [...]

  • Page 23

    View an entry 1. Press . The first entr y is displayed. 2. Scroll or to the entry you want. 3. Press Option and scroll to View . 4. Press OK . Scroll or to view the name, number and gr oup. 5. Press Back to ret urn to the previous level. View directory capacity 1. F r om standby , press . The directory is displayed. 2. Press Option . Scroll t o Cap[...]

  • Page 24

    When editing a name or number , press Clear to delete characters and digits. Edit a name and number 1. Press . 2. Scroll or to the entry you want. 3. Press Option and scroll to Edit entry and press OK . 4. Use the keypad t o enter a new name. 5. Scroll to Number to enter a new number . 6. Scroll to Group to select a differ ent group. 7. Press OK to[...]

  • Page 25

    Copy all entries 1. Press . 2. The first entr y is displayed. 3. Press Option and scroll to Copy all and press OK . 4. Press or to select the handset you want to copy t o and pr ess OK . At the r eceiving handset: 5. Display shows Receive dir. entries. Press Yes to confirm or No to cancel. 6. When successful the display shows 3 Copied . 7. Press Ba[...]

  • Page 26

    Delete entire directory 1. Press . 2. Press Option and scroll or to Delete all and press OK . 3. Press Yes to confirm or No to cancel. 4. Press Back t o r eturn to the pr evious menu level. Edit call group name 1. Press . 2. Press Option and scr oll or to Edit call grp and press OK . 3. Scroll or to the call group you want. 4. Press Option . Displa[...]

  • Page 27

    Change call group ringtone 1. Press . 2. Press Option and scroll or to Edit call grp and press OK . 3. Scroll or to the call group you want. 4. Press Option . Scroll to Ringtone . Press OK . 5. Press or to choose the ringtone. A sample of each one is played. Press OK to save. 6. Press Back to ret urn to the previous menu level. Speed dial Y ou can [...]

  • Page 28

    4. If a name and number is already allocated to the Speed dial you have chosen they will be displayed. T o re-use this Speed dial see, “T o edit a Speed dial”. 5. If the Speed dial is empty No number is displayed and then all the Directory entries. Scroll or to the entry you want to copy and press OK to save. 6. Press Back t o r eturn to the pr[...]

  • Page 29

    T o edit a Speed dial 1. Press . 2. Press Option and scroll or to Speed dial and press OK . 3. Scroll or to the Speed dial you want to edit and press OK . 4. The name and number is displayed, pr ess Option and Edit is displayed. 5. Press OK to confirm, and then scroll or to the entr y you want and press OK to save. 6. This new name and number will [...]

  • Page 30

    Sounds 30 Handset ringer 1. Press Menu , scroll to Sound and press OK . 2. Ringer is highlighted. Press OK . 3. The current External melody is highlighted. Press or to select the ringtone you want f or ex ternal calls. 4. Scr oll to the Internal melody . Press or to select the ringtone you want f or internal calls. 5. Scroll to Ring volume . Press [...]

  • Page 31

    31 5. Scroll to Battery low . Press or to select On or Off . 6. Scroll to Out of range . Press or to select On or Off . 7. Press OK to confirm. 8. Press Back to ret urn to the previous menu level. If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com[...]

  • Page 32

    Settings 32 Handset settings Display contr as t / Handset name 1. Press Menu , scroll to Settings and press OK . 2. H/set settings is highlighted. Press OK . 3. Scroll to Display and press OK . 4. Press or to select the contrast setting. 5. Scroll to Name . Press Clear to delete the current name. Enter a new name. 6. Press OK t o save. 7. Press Bac[...]

  • Page 33

    33 S ettings If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com Handset reset 1. Press Menu , scroll to Settings and press OK . 2. H/set settings is highlighted. Press OK . 3. Scroll to Handset reset and press OK . 4. Press Yes to confirm or No to cancel. Base settings Ringer 1. Press Men[...]

  • Page 34

    Handset priority 1. Press Menu , scroll to Settings and press OK . 2. Scroll to Base settings . Press OK . 3. Scroll to H/set priority . Press OK . 4. All handsets is highlighted. Press OK for all handsets to ring t ogether . Or Scroll to Select handset . Press OK then press or to select the handset you want to ring first. Press OK . The ring delay[...]

  • Page 35

    PBX/switchboard access code 1. Press Menu , scroll to Settings and press OK . 2. Scroll to Base settings . Press OK . 3. Scroll to PBX access . Press OK . 4. Enter the code you want, then press OK . 5. Press Back to ret urn to the previous menu level. S ys tem PIN 1. Press Menu , scroll to Settings and press OK . 2. Scroll to Base settings . Press [...]

  • Page 36

    S ys tem reset This resets your B T V er ve 410 to its original settings. 1. Press Menu , scroll to Settings and press OK . 2. Scroll to Base settings . Press OK . 3. Scroll to System reset . Press OK . 4. Enter the system PIN (original setting = 0000) and press OK . 5. Press Yes to confirm or No to cancel. 6. If you select Yes the handset returns [...]

  • Page 37

    Date/Time/Alarm Set date and time Providing you have subscribed to your network’ s Caller Display ser vice, the date and time is set automatically when you receive your first call. 1. Press Menu , scroll to Settings and pr ess OK . 2. Scroll to Date/Time/Alarm . Press OK . 3. Date/Time is highlighted. Press OK . 4. Press or to select the Time for[...]

  • Page 38

    Set alarm call 1. Press Menu , scroll to Settings and press OK . 2. Scroll to Date/Time/Alarm . Press OK . 3. Scroll to Alarm . Press OK . 4. Enter the alarm time, using the 24 hour format, e.g. 0730 f or 7.30am. 5. Scroll to Alarm on/off . Press or to select Daily , Once or Off . 6. Scroll to Ringtone and press or to select the ringtone you want f[...]

  • Page 39

    Calls lists 39 Caller Display If you have subscribed to a Caller Display Service, you will be able to see your caller’ s number on your handset display (provided it is not withheld) prior to answering the call. If your caller’ s name is stored in the directory and a number match is found, you will see the caller’ s name on the display instead[...]

  • Page 40

    Dial from the Calls list 1. Press the most recent entry is at the top of the lis t. 2. Press or to scroll thr ough the lis t. 3. Press or to call the number . Or 1. Press . 2. Press or to scroll through the list to the entry you want. 3. Press Option . Scroll to Call number and press OK . 4. If required, pr ess Clear to edit the number first. 5. Pr[...]

  • Page 41

    41 If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com 6. Scroll to Select group and press or to set the call group you want. 7. Press OK to save. 8. Press Back to ret urn to the previous menu level. Calls list settings 1. Press . 2. Press Option . Scroll to Settings and press OK . 3. Pres[...]

  • Page 42

    42 If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com Delete an entry 1. Press . 2. Press or to scroll thr ough the lis t to the entry you want. 3. Press Option . Scroll to Delete and press OK . Display shows Deleted . 4. Press Back t o r et urn t o the pr evious menu level. Delete entire[...]

  • Page 43

    B T Network Ser vices 43 By selecting the B T Ser vices menu you can access a range of useful pre-stored numbers and further BT Calling F eatures. Pre-stor ed BT Services number s: B T 118500 (Dir ect or y Enquiries) 1. Press . 2. Dir enquiries is highlighted. Press to call. BT V er ve 410 Helpdesk 1. Press . 2. Scroll to Helpdesk . Press to call. [...]

  • Page 44

    Call Diver t on/ off/ check 1. Press . 2. Scroll to Divert on , Divert off or Check divert . Press OK . 3. Press to call. Follow the spok en instructions, or lis ten for confirmation/status of your instructions. Call W aiting on/off /check 1. Press . 2. Scr oll to Call wait on , Call wait off or Chk call wait . Press OK . 3. Press to call. Follow t[...]

  • Page 45

    T ext messaging 45 W elcome to the BT text messaging service on your BT V er ve 410. Y our BT V er ve 410 can send and receive text messages from participating mobile networks and compatible landline telephones in the UK. The fixed line text service is provided under BT’ s terms and conditions for telephone service. These can be found by visiting[...]

  • Page 46

    If the text is not sent, the display shows Message failed . It is s tored in the Outbox. Writing tips Use the k eypad to enter letters and number s, eg to write today (2day): Pr ess four times to enter 2. Press once to enter d. Press once to enter a. Press thr ee times t o ent er y . Press to enter a space and use and/or for other characters. Press[...]

  • Page 47

    T emplates There are five pr e-set templates Please call I'll be ther e at Thank you I'll call you Happy Birthday! R eceiving a call while writing a t ex t If you are writing a text and you r eceive a call the text will be lost. Do you have two text phone bases connec ted to the same phone line? If you have two t ex t phone base s tations[...]

  • Page 48

    4. The message is displayed. Press Option to Send , Store , add a Template , Delete or Delete all . 5. Press to cancel at any stage and return to standby . R eceiving messages When you receive a new text message, the icon is displayed along with New text msg and the base t ext indicator flashes. Unread messages ar e marked New . Read messages are m[...]

  • Page 49

    Forward Press OK . Add more text if required. Press Option to Send . Call number Press OK . The caller’s number is displayed. Edit the number if r equired. Press to dial. Store number Press OK . Enter the name. Scroll to Number and edit number if r equir ed. Scroll t o Group and pr ess or to select the Group . Press OK to save. Delete Press OK . [...]

  • Page 50

    Ser vice Centre numbers T o send and receive text messages you need the telephone number of your Network’ s text Centre. If you accidentally delete the Outgoing or Incoming Service Centre numbers you will need to re-enter them in or der for your text Ser vice to work. Y ou can enter up to 4 Service Centre numbers – two incoming and two outgoing[...]

  • Page 51

    Select Send Ser vice Centre Only ser vice centres that have numbers stor ed will be displayed as Send Centr es. 1. Press Menu , Text and press OK . 2. Scroll or to Text settings and press OK . 3. Scr oll to Send Service and pr ess OK . 4. Press or to select the Service Centre and press OK . 5. Press Back to ret urn to the previous menu level. Or pr[...]

  • Page 52

    Switch new message alert on or off 1. Press Menu , Text is highlighted. Press OK . 2. Scroll or to Text settings and press OK . 3. Scroll to New text alert and press OK . 4. Press or to select On or Off and press OK . 5. Press Back to ret urn to the previous menu level. 52 T ext messaging If you experience any problems, please call the Helpline on [...]

  • Page 53

    53 If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com U sing additional handsets Y ou can use up to five B T V er ve 410 additional handsets with your BT V er ve 410 base to extend your phone system without needing to install extension sockets f or each new phone. Y our BT V erve 410 hand[...]

  • Page 54

    54 If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com At the base: 1. Press and hold . The handset is automatically assigned the next available handset number . Select base 1. Press Menu , scroll t o Settings and pr ess OK . 2. H/set settings is highlighted. Press OK . 3. Scroll to Select[...]

  • Page 55

    6. Display shows 3 De-registered! 7. Press Back to ret urn to the previous menu level. Internal calls Call another handset If you have mor e than one handset r egis t er ed to the base, you can make internal calls between two handsets. 1. Press Int and if you have one other handset it will ring. If you have extra handsets, press or to select the ha[...]

  • Page 56

    56 If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com 3-W ay confer ence call Y ou can hold a 3-way confer ence call between 2 internal caller s and 1 external caller 1. During your call, press Int . Y our external caller is put on hold. 2. If you have one other handset it will ring. If y[...]

  • Page 57

    57 If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com Help Phone does not work • Have you installed the batteries corr ectly? See page 8. • Check that the mains power is correctly connected. No dial t one • Is the telephone cor d of the base plugged into the phone socket? • Check [...]

  • Page 58

    58 If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com No display • The batteries may be flat, dead or incorr ectly inser ted. • Rechar ge or replace the batteries icon flashes • Is the handset r egis tered corr ectly to the base, see page 53. • Check that the mains power is corr e[...]

  • Page 59

    Cannot register a handset to a base • Y ou can register a total of 5 handsets to your B T V er ve 410 base and you can register your B T V er ve 410 handset to up to 4 bases. Check that you have not exceeded the limits. • Check that you have enter ed the correct PIN number (default PIN 0000). • Check that you ar e at leas t one metre away fr [...]

  • Page 60

    60 If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com Possible pr oblems with text messaging T ext messages cannot be sent and screen displays Message failed • The base station power supply or telephone line cor d might not be properly connected. • Check that the base station power su[...]

  • Page 61

    T ext has previously been sent and received but you are now only receiving voice spok en text messages, from number 0845 6021111. • This may be due to your line being de-r egis ter ed at the text ser vice centre. All you need to do is t ext RESET and send it to 00000. Y ou will receive a confirmation message back. This assumes that your Caller Di[...]

  • Page 62

    62 If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com Other functions and ser vices available from the text messaging service By sending the following commands to the B T text self administration facility you can control functions and capabilities in your t ext phone and the way messages [...]

  • Page 63

    If you are sending a message from a fix ed line phone to another fixed line phone For ces a message you send to be delivered as a voice text even though the r ecipient may have a text enabled phone and usually receives written text. This command is inser ted at the start of the message and applies only to that message, e.g. ‘Hello I will be home [...]

  • Page 64

    64 If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com Gener al inf ormation IMPORT ANT This equipment is not designed for making emer gency telephone call when the power fails. Alternative arrangements should be made f or access to emergency services. This product is intended f or connect[...]

  • Page 65

    65 If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com • It is recommended that you place your product at least one metre away from such appliances to minimise any risk of interference. • Never dispose of batteries in a fire. Ther e is a serious risk of explosion and/or the release of [...]

  • Page 66

    66 If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com Guarant ee Y our BT V erve 410 is guaranteed for a period of 12 months from the date of pur chase. Subject to the terms listed below , the guarantee will provide f or the repair of , or at BT’ s or its agent’s discretion, the optio[...]

  • Page 67

    T echnical information How many telephones can I have? All items of telephone equipment have a Ringer E quivalence Number (REN), which is used to calculate the number of items which may be connected to any one telephone line. Y our BT V er ve 410 has a REN of 1. A total REN of 4 is allowed. If the total REN of 4 is exceeded, the telephones may not [...]

  • Page 68

    Offices worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British T elecommunications plc’s r espective s tandar d conditions of contract. Nothing in this publication forms any part of any contract. © British T elecommunications[...]