Brother FAX 2840 manual

Basic User’s Guide FAX-2840 FAX-2950 MFC-7240 MFC-7290 Not all models are available in all countries. Version 0 ARL/ASA/NZ[...]

If you need to cal l Customer Service Please complete the following information for future reference: Model Number: FAX-2840, FAX-2950, MFC-7240 or MFC-7290 (Circle your model number) Serial Number: 1 Da te of Pu rc ha se : Pl ac e o f P ur ch as e: 1 The serial number is on the back of the un it. Retain this User’s Guide with your sal es receipt[...]

i User’s Guides and where do I find them? Download optional softwa re from the Brother Solutions Center (FAX-2840 users only) You can download a p rinter driver for free fro m the Brother Solutions Center, en abling you to use your Brother Fax ma chine as a printer. Vi sit us at http://solutions.brother.com/. Which Guide? What’s in it? Where is[...]

ii Table of Contents  (Basic User’s Guide) 1 General information 1 Using the documentation ................ .......... .......... ................ ................... ................ 1 Symbols and conventions used in the do cumentation .................... ................ 1 Accessing the Advanced User’s Guide and Software User’s Guide ..[...]

iii 5 Receiving a fax 26 Receive modes .............. .................... ................... .................... ................... ........ 26 Choosing the receive mode ............... .................... ...................... .................. 26 Using receive modes ............... ................... .................... .................[...]

iv 8 Dialling and storing numbers 41 How to dial ......... .................... ................... ................... .................... ................... . 41 Manual dialling ....... ................... .................... ................... ................ .............. 41 One Touch dialling . ................... .................... ..[...]

v B Troubleshooting 76 Identifying your problem ............. .................... ...................... .................... ........... 76 Error and maintenance messages ..................... ....................... ...................... ..... 78 Transferring your faxes or Fax Journal report ............. ................... ............... 83 [...]

vi Table of Contents  (Advanced User’s Guide) The Advanced User’s Guide explains the following featur es and operations. You can view the Advanced User’s Guide on the CD-ROM. 1 General Setup IMPORTANT NOTE Memory Storage Set Daylight Saving Time Ecology features Toner Settin gs LCD Contrast Mode Timer Dial Prefix 2 Security features Securi[...]

1 1 1 Using the documentation 1 Thank you for buying a Brot her machine! Reading the documentation will help you make the most of your machine. Symbols and conventions used in the documentation 1 The following symbols and conventions are used throughout the docu mentation. Note Most of the illustrations in this U ser’s Guide show the FAX-2840. Ge[...]

Chapter 1 2 Accessing the Advanced User’s Guide and Software User’s Guide 1 1 This Basic User’s Guide does not contain all the information about the machin e such as how to use the advanced features for Fax, Copy, Printer 1 , Scanner 1 and PC-Fax 1 . When you are ready to learn deta iled information about these opera tions, read the Advanced [...]

General information 3 1 Note • (Windows ® users only) Your web browser may display a yellow bar at the top of the page that contains a security warn ing about Active X controls. For the page to display correctly you must click on the bar, click Allow Blocked Content , then click Yes in the Security Warning dialo g box. • (Windows ® users only[...]

Chapter 1 4 e After the list of User’s Guides appears, choose the guide you want to read. How to find Scanning instructions (For FAX-2950, MFC-7240 and MFC- 7290) 1 There are sever al ways you can scan documents. You can find the instructio ns as follows: Software User’s Gui de  Scanning  ControlCe nter Nuance™ PaperPort™ 12SE How-to-[...]

General information 5 1 Accessing Brother Support (Windows ® ) (For FAX-2950, MFC- 7240 and MFC-7290) 1 You can find all the contacts you will need, such as Web support (Brother Solutions Center) on the CD-ROM.  Click Brother Suppor t on the main me nu. The follow ing screen w ill appear:  To access our Web site (http://www.brother.com/ ) cl[...]

Chapter 1 6 Control panel overview 1 FAX-2840 1 FAX-2950, MFC-72 40 and MFC-7290 have the same keys. 1 1 2 3 7 8 9 1 2 3 7 8 9[...]

General information 7 1 2 3 4 5 6 7 2 3 4 5 6 7[...]

Chapter 1 8 1 One Touch key s These 11 keys give y ou instant access to 22 previously stored numbers. Shift Lets you access One Touch numbers 12 to 22 when held down. 2L C D Displays messages to help you set up and use your machine. 3 Mode keys: FAX Puts the machine in FAX mode. (For FAX-2950, MFC-7240 a nd MFC-7290) SCAN Puts the machine i n SCAN [...]

General information 9 1 Volume settings 1 Ring volume 1 You can choose a range of ring volume levels, from High to Off . While in FAX mode pre ss or to adjust the volume level. The LCD will show the current setting, an d each key press will change the volume to the next level. The machine will keep the ne w setting until you change it. You can also[...]

10 2 Loading paper and print media 2 The machine can feed paper fro m the standard paper tray or man ual feed slot. (For FAX-2950, MFC-7240 and MFC-7290)  When you put paper into the pap er tray, note the following:  If your application so ftware supports paper size selection on the print menu, you can select it through the software. If your [...]

Loading paper 11 2 b While pressing the g reen paper-gui de release lever, slide the pa per guides to fit the paper size you are loading in the tray. Make sure that the guides are firmly in the slots. Note (For Asia) For L egal or Folio size paper, press the release button in the bottom of the paper tray and th en pull out the back of the paper tra[...]

Chapter 2 12 e Put the paper tray firmly back in the machine. Make sure t hat it is completely inserted into the machine. f Raise the ADF document output support flap (1) and unfold th e support flap (2) to prevent paper from sliding off the face- down output tray. Loading paper in the manual feed slot 2 You can load envelopes and special print med[...]

Loading paper 13 2 b Open the manual feed slot cover. c Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use. d Using both hands, put one sheet of paper in the manual feed slot until the front edge of the paper touc hes the paper feed r oller. When you feel the machine pull in the paper, let [...]

Chapter 2 14 a Open the back cover (back output tray). Note <For envelopes only>  Pull down the two green levers, one on the left-hand side and one on the right-ha nd side, as shown in the following illustration. b Open the manual feed slot cover.[...]

Loading paper 15 2 c Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use. d Using both hands, pu t one sheet of paper or one envelop e in the manual feed slot until the front edge of the paper or envelope touches th e paper feed roller. When you feel the ma chine pull in the paper, let go. N[...]

Chapter 2 16 Unscannable and unprintable areas 2 The figures below show the maximum unscannabl e and unprintab le areas. The unscannable and unprintable areas may vary depending on the paper size you are using. Usage Document Size Top (1) Bottom (3) Left (2) Right (4) Fax (Send) Letter 3 mm 4 mm Legal 2 3 mm 4 mm A4 3 mm 1 mm Copy *a single copy or[...]

Loading paper 17 2 Paper settings 2 Paper Type 2 Set up the machine for th e type of paper you are using. This will give you the b est print quality. a Press Menu , 1 , 2 , 1 . b Press a or b to choose Thin , Plain , Thick , Thicker , Recycled Paper or Label . Press OK . c Press Stop/Exit . Paper Size 2 (For Oceania)  You can use seve ral differ[...]

Chapter 2 18 Type and size of paper 2 The machine can print on paper load ed from either the standard paper tray or manual feed slot. (For FAX-2950, MFC-7240 and MFC-7290)  The name for the paper trays in the printer d river in this Guide are as follows: 2 Paper capacity of the paper trays 2 1 Folio size is 215.9 mm × 330.2 mm. 2 Legal or Folio[...]

Loading paper 19 2 Recommended paper specifications 2 The following paper specifications are suitable for this machine.  Only use paper made for plai n paper copying.  Only use paper that is 75 to 90 gsm.  Only use long grain paper with a neutral Ph value, and a mo isture content of approx. 5%.  This machine can use recycled paper that [...]

Chapter 2 20 Handling and using special paper 2 The machine is designed to wo rk well with most types of xerographic and bond paper. However, some paper variables may have an effect on print quality or handling reliability. Always test samples of paper before purchasing to ensure desirable performance. Store pap er in its original pa ckaging and ke[...]

Loading paper 21 2 Envelopes 2 Most envelopes designed for laser pr inters will be suitable for your machine. However, some envelopes may have feed and print- quality problems beca use of the way they have been made. A suitab le envelope should have edges with straight, well-creased folds and the leading edge sh ould not be thicker than two sheets [...]

Chapter 2 22 If you use any of the types of envelopes listed in this guide, they may damage your machine. Th is damage may not be covered under any Brother warranty or service agreement. Labels 2 The machine will print on most types of labels designed for us e with a laser mach ine. Labels should have an adhesive that is acrylic-b ased since this m[...]

23 3 3 How to load documents 3 You can send a fax, make copies and scan from the ADF (Automatic Document Fe eder). Note The scan feature is available for FAX- 2950, MFC-7240 a nd MFC-72 90. Using the automatic document feeder (ADF) 3 The ADF can hold up to 20 page s and feeds each sheet individually. Use standard 80 gsm paper and always fan the pag[...]

24 4 How to send a fax 4 The following steps show how to send a fax. a When you want to send a fax, or change fax send or receive settings, pre ss the ( FAX ) key to illuminate it in green. b Place the document face down in the ADF. (See Using the automatic document feeder (A DF) uu page 23.) c Set the fax resolution or contrast if you want to chan[...]

Sending a fax 25 4 Transmission verification report 4 You can us e the Transmissio n Verification Report as proof that you sent a fax. This report lists the receiving par ty’s name or fax number, the time and date of transmissio n, duration of transmission, number of pages sent, and whet her or not the transmissio n was successful. There are seve[...]

26 5 Receive modes 5 Note (For Oceania) You can use two sizes of paper for printing faxes: A4 and Letter. (For Asia) You can use four sizes of paper for printing faxes: A4, Letter, Legal or Folio. You must choose a receive mode de pending on th e exter nal devices and telephone services you have on your line. Choosing the receive mode 5 By default,[...]

Receiving a fax 27 5 Using receive modes 5 Some receive modes answer faxes automatically ( Fax Only and Fax/Tel ). You may want to change the Ring Delay before using these modes. (See Ring Delay uu page 28.) Fax Only 5 Fax Only mode will automatically answer every call as a fax. Fax/Tel 5 Fax/Tel mode helps you automatically manage incoming calls, [...]

Chapter 5 28 Receive Mode settings 5 Ring Delay 5 The Ring Delay setting sets th e number of times the machine rings before it answers in Fax Only and Fax/Tel modes. If you have external or extension telep hones on the same line as the machine, choose the maximum number of rings. (See Operation from external o r extension telephon es uu page 39 and[...]

Receiving a fax 29 5 Fax Detect 5 If FaxDetect is On : 5 The machine can receive a fax automatically, even if you answer the call. When you see Receiving on the LCD or hear a click on the phone line through the ha ndset you are using, just replace the handset. You r machine will do the rest. If Fax Detect is Semi : 5 The machine will only receive a[...]

30 6 PC-Fax Receive (For Windows ® only) 6 If you turn on the PC-Fax Receive feature your machine will store received faxes in memory and send them to your PC automatically. You can then us e your PC to view and store these faxes. Even if you have turned off your PC (at night or the weekend, for example) , your machine will receive and store your [...]

Using PC-FAX (For FAX-2950, MFC-7240 an d MFC-7290) 31 6 PC-Fax Send 6 The Brother PC-FAX feature lets you use your PC to send a document from an application as a standard fax. You can se nd a file created in any application on your PC as a PC-FAX. You can even attach a cover page. For details, See Software User’s Guide: PC-FAX sending . How to s[...]

32 7 Voice operations 7 Voice calls can be made with the handset by using the dial pad, One Touch key or by pressing (Address Book) and enterin g a three-digit Speed Dial numbe r. Making a telephone call 7 a Pick up the handset. b When you hear the dial tone, en ter a number using the dial pad, One Touch key or press (Add ress Book) and enter a thr[...]

Telephone and external de vices 33 7 Telephone Service for Australia 7 Distinctive Ring 7 Distinctive Ring 1 is a function of yo ur Brother machine that allows a person with one line to receive fax and voice calls through two different phone n umbers on tha t one line. Brother us es the term “ Distinctive Ring”, b ut telephone companies market [...]

Chapter 7 34 Set the Distinctive Ring to ON 7 After you have set the Dis tinctive Ring feature to ON, the receive mo de is set to Manual automatically. Your Dis tinctive Ring Number does not allow Voice Calls - only Faxes. You cannot change the receive mode to another mode while the Distinctive Ring is set to on. a Press Menu , 2 , 0 , 2 . b Press [...]

Telephone and external de vices 35 7 How Does FaxAbility Work? 7 Your telephone nu mber will have the standard ring pattern of long, lo ng tone, while the new number will have a ring pattern of long, silence, long, et c. When FaxAbility is On , you will not hear the first ring of all incoming calls on the fax machine. Extension telephones will ring[...]

Chapter 7 36 Telephone Service for Some Countries 7 Distinctive Ringing (For Singapore and Hong Kong) 7 This machine feature lets you use the Distinctive Ringing subscriber ser vice offered by some telephone companie s, which allows you to have several telephone numbers on one telephone line. Each telepho ne number has its own Distinctive Ringing p[...]

Telephone and external de vices 37 7 Connecting an external TAD 7 You can connect an external Telephone Answering Device (TAD) to the same line as your machine. When the TAD answers a call, your machine will “listen” for the CNG (fax calling) tones sent by a sending fax machine. If it hears them it will take over the call and receive the fax. I[...]

Chapter 7 38 Note • You need to turn the Remote Codes setting to o n to use the Fax Act ivation Code l 51 ( l 91 for New Zealand) . (See Using Remote Codes uu page 39.) • We recommend beginning you r OGM with an initial 5 second silen ce because the machine may not hear the fax tones over a voice. You may try leaving out this pause, but if your[...]

Telephone and external de vices 39 7 Operation from external or extension telephones 7 If you answer a fax call on an extension telephone, or an external te lephone that is correctly connected to the machine through the T-piece connection, you can make yo ur machine take the call by using the Remote Activation code. When you press the Remote Activa[...]

Chapter 7 40 Remote Deactivation Code 7 If you receive a voice call and the machine is in F/T mode, it will star t to sound the F/T ring (pseudo/double-r ing) after the initial ri ng delay. If you pick up the call on an extension telephone you can turn the F/T ring off by pressing #51 ( #91 for New Zealan d) (make sure you press this between the ri[...]

41 8 8 How to dial 8 You can dial in any of the following ways. Manual dialling 8 Use the dial pad to enter all the dig its of the telephone or fax numbe r. One Touch dialling 8 Press the One Touch key that stores the number you want to call. (See Storing One Touch Dial nu mbers uu page 4 2.) To dial One Touch numbers 12 to 22, hold down Shift and [...]

Chapter 8 42 Search 8 You can search alphabetically for n ames you have stored in the One To uch and Speed Dial locations. (See Storing O ne Touch Dial numbers uu page 42 and Storing Speed Dial numbers uu page 43.) a Press (Address Book) twice. b Press the d ial pad key for th e first few letters of the name. (See Enterin g text uu page 123 .) Pres[...]

Dialling and storing numbers 43 8 c Do one of the following:  Enter the name using the dial pad (up to 15 characters). See Entering text uu page 123. Press OK .  Press OK to store the number without a name. d To store another One Touch number, go to a . Storing Speed Dial numbers 8 You can store your fre quently used numbers as Speed Dial num[...]

Chapter 8 44 Deleting One Touch and Speed Dial numbers 8 If you try to delete a One Touch o r Speed Dial number, the LCD will show the name or number already stored there. If the One Touch or Speed Dial number you are trying to delete has a scheduled job or has been set to a fax forwarding number, the LCD will ask you if you want to change th e nam[...]

45 9 9 How to copy 9 The following steps show the basic copy operation. For details ab out each option, see Advanced U ser’s Guide on the CD-ROM. a When you want to ma ke a copy, pre ss ( COPY ) to illuminate it in green.  Make sure you are in COPY mode.  The LCD shows: Note The default setting is FAX mode . You can change the amount o f ti[...]

46 10 Note (For FAX-28 40)  You can download the pr inter driver from the Brother Solutions Center at http://solutions.brother.com/. Printing a document 10 The machine can receive data fro m your computer and print it. To print from a computer, install the printer driver. (See Software User’s Guide: Printing for Windows ® or Printing and Faxi[...]

47 11 11 Before scanning 11 To use the machine as a scanner, install a scanner driver. Install the scanner drivers from th e CD-ROM. (See Qu ick Setup Guide: Install MFL-Pro S uite .) Scanning a document as a PDF file using ControlCenter4 (Windows ® ) 11 (For detaile d information, Se e Software User’s Guide: Scanning .) Note The screens on your[...]

Chapter 11 48 c If the ControlCenter4 Mo de screen appears, cho ose the Advanced Mode a nd then click OK . d Make sure the mach ine you want to use is selected from the Model pull-down list. e Set the scanning configuration. Click Configurat ion , and then se lect Button settings , Scan and File . The configuration dialog bo x appears. You can chan[...]

How to scan to a computer (For FAX-2950, MFC-7240 and MFC-7290) 49 11 1 Choose PDF (*.pdf) from the File Type pull-down list. 2 You can enter the file name you want to use for the document. 3 You can save the file to the default folde r, or choose your preferred folder by clicking the Browse button. 4 You can choose a scanning resolution from the R[...]

Chapter 11 50[...]

How to scan to a computer (For FAX-2950, MFC-7240 and MFC-7290) 51 11 How to change the SCAN key settings for PDF scanning 11 You can chan ge your machin e’s SCAN key settings using ControlCenter4 Windows ® . a Open Cont rolCenter4 by clicking Start / All Programs / Brother / XXX-XXXX (where XXX- XXXX is your model name)/ ControlCenter4 . The Co[...]

Chapter 11 52 e Choose the File tab. You can change the default se ttings. 1 Choose PDF (*.pdf) from the File Type pull-down list. 2 You can enter the file name you want to use for the document. 3 Y ou can save the file to th e default folder, or cho ose your prefer red folder by clicking the Browse button. 4 You can choose a scanning resolution fr[...]

How to scan to a computer (For FAX-2950, MFC-7240 and MFC-7290) 53 11 How to scan a document as a PDF file using the SCAN key 11 a Load your document. (See How to load documents uu page 23.) b Press ( SCAN ). c Press a or b to choose Scan to PC . Press OK . d Press a or b to choose File . Press OK . e Press Start . The mach ine starts the scanning [...]

54 A Replacing the consumable items A The machine will indicate when it is time to replace the consumable items. (See Replacing the toner cartridge uu page 55 and Replacing th e drum unit uu page 60 .) Note • Go to http://www.brother .com/original/index.html for instructions on how to return your us ed consumable items to the Brother recycling pr[...]

Routine maintenance 55 A Replacing the toner cartridge A Model Name: (For Asia) TN-2260 , TN-2280  (For Oceania) TN-2230, TN-22 50 The Standard toner cartridge can print approximately 1,200 pages 1 . The High Yield toner cartridge can pr int approximately 2,6 00 pages 1 . Actual page count will vary depending on your average type of document. Wh[...]

56 Replacing the toner cartridge A a Open the front cover, an d then leave the machine turned on for 10 minu tes for the internal fan to cool th e extremely hot parts inside the machine. b After the machine h as cooled down, turn off the machine’ s power switch. Note (For FAX-28 40 and MFC-72 40)  To preven t you from losing any important mess[...]

Routine maintenance 57 A • To prevent damage to the machin e caused by static elec tricity, DO NOT touch the electrod es shown in the illustra tion. d Push down the green lock lever and take the toner cartridge out of the dr um unit. WARNING DO NOT put a toner cartridge or a toner cartridge and drum u nit assembly into a fire. It could explode, r[...]

58 Note • Be sure to seal up the tone r cartridge tightly in a suitable bag so that toner powder does not spill out of the cartridge. •G o t o http://www.brother.com /original/index.html for instructions on how to return your used consumable items to the Brother recycling program. If you choose not to return your used items, please d iscard the[...]

Routine maintenance 59 A Important Put the toner car tridge in the drum unit immediately after you have removed the protective cover. To prevent any degradation to the prin t quality, DO NOT touch the shaded parts shown in the illustration. g Put the new toner cartridge firmly into the drum unit until you hear it lock into place. If you put it in c[...]

60 h Clean the corona wire inside the dr um unit by gently sliding the green tab fro m left to right and right to left several times. Note Be sure to return the tab to the home position ( a ) (1). If you do not, printed pages may have a vertical stripe. i Put the drum unit and toner cartri dge assembly back into the machine. Cl ose the front cover.[...]

Routine maintenance 61 A After replacing, reset the drum coun ter by following the instructio ns included with the new drum unit. Drum Stop A Drum Stop We cannot guarantee the print quality. Please replace the dr um unit with a new one. We recommend a genuin e Brother Original drum unit be installed at this time. After replacing, reset the drum cou[...]

62 c Take out the drum unit and toner cartridge assembly. Important • We recommend that you place the drum unit and/or the toner cartridge on a clean, flat, level, stable surface with a sheet of disposable paper or clo th underneath it in case you accidentally spill or scatter toner. • Handle the toner ca rtridge carefull y. If toner scatters o[...]

Routine maintenance 63 A DO NOT use flammable substances, any type of spray, or an organic solvent/liquid containing alco hol or ammonia to clean the inside or outside of the machine. Doing so could cause a fire. Instead, use on ly a dry, lint-free c loth.  (See Product Safety Guide: General precautions .) Be careful not to inhale toner. Importa[...]

64 f Put the toner cartridge firmly into the new drum unit until it lo cks into place. If you put the cartridge in correctly, the green lock lever will lift automatically. Note Make sure that you put in the toner cartridge correctly o r it may separate from the drum unit. g Put the new drum unit and toner cartridge assembly in the mach ine. Resetti[...]

Routine maintenance 65 A Cleaning the machine A Clean the outside and inside of the machine regularly with a dry, lin t-free cloth. When you replace the toner cartridge or the dr um unit, make sure that you clean the inside of the machine. If printed pages are stained with toner, clean the inside of the machine with a dry, lint-free cloth. WARNING [...]

66 d Remove any paper that is in the pap er tray. e Wipe the inside and the outside of the paper tray with a dry, lint- free soft cloth to remove dust. f Re-load the paper and put the pape r tray firmly back in the machine. g Plug the mach ine’s p ower cord ba ck into the electrical socket firs t, connect all cables, and then plug in the telepho [...]

Routine maintenance 67 A Cleaning the document feed A a Turn off the machine’s power switch. Unplug the telephone line cord first, disconnect all cables, and the n unplug the power cord from the AC power outlet. Note (For FAX-28 40 and MFC-724 0)  To preven t you from losing any important messages, see Transferring your faxes or Fax Journal re[...]

68 c Slowly take out the drum unit and toner cartridge assembly. Important • We recommend that you plac e the drum unit and toner cartri dge assembly on a clean, flat surfac e with a shee t of disposable paper or cloth u nderneath it in case you accidentally spill or scatter toner. • Handle the toner cartridg e carefully. If toner scatters on y[...]

Routine maintenance 69 A Note Be sure to return the tab to the home position ( a ) (1). If you do not, printed pages may have a vertical stripe. e Put the drum unit and tone r cartridge assembly back into the machine. Close the front cover. Cleaning the drum unit A If you have print quality problems, the drum may have foreign material, such as glue[...]

70 f Using both hands, slide the manual feed paper guides to the width of the paper that you are going to use. g Using both hands, put one piece of A4 or Letter size paper in the ma nual feed slot until the to p edge of the paper touche s the paper feed roller. When you feel the machine pull in the paper , let go. The machine will start the Drum Cl[...]

Routine maintenance 71 A b After the machine has cooled down, turn off the machine’ s power switch. Note (For FAX-28 40 and MFC-724 0)  To preven t you from losing any important messages, see Transferring your faxes or Fax Journal report uu page 83. WARNING HOT SURFACE After you have just used the ma chine, some internal parts of the machine w[...]

72 d Push down the green lock lever and take the toner cartridge out of the dr um unit. Important To avoid print qualit y problems, DO N OT touch the shaded parts sh own in the illustrations. e Put the print samp le in front of the drum unit, and find the exact position of the poor print.[...]

Routine maintenance 73 A f Turn the drum unit gear by hand while looking at the surface of the drum roller (1). g When you have found the mark on the drum that matches the print sample, wipe the surface of the drum roller with a dry cotton swab un til the dust or glu e on the surface comes off. Important DO NOT clean the surface of the photosen sit[...]

74 i Put the drum unit and toner cartri dge assembly back in the machine. j Close the front cover. Cleaning the paper pick-up rollers A If you have paper feed problems, clean the pick-up rollers as follows: a Turn off t he machine. Unplu g the power cord from the electrical socke t. Note (For FAX-28 40 and MFC-72 40)  To preven t you from losing[...]

Routine maintenance 75 A d Wipe the two pick- up rollers (1) inside of the machine to remove dust. e Put the paper tr ay back in the machine. f Plug the machine ’s power cord back into the electrical socket. Turn on the machine. Checking the machine A Checking the Page Counters A You can see the machine’s Page Co unters for copies, printed pa g[...]

76 B If you think there is a problem with your machine, check ea ch of the item s below first and follow the troub leshooting t ips. You can co rrect most prob lems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs a nd troubles hooting tips. Visit us at http://solutions.brother .com/. Identifying your pr[...]

Troubleshooting 77 B Scanning problems (Fo r FAX-2950, MFC-7240 and MFC-7290):  Scanning difficulties (For FAX-29 50, MFC-7240 and MFC-729 0) uu page 98 Software problems (For FAX-29 50, MFC-7240 and MFC-7290):  Software difficulties (For FAX-2950 , MFC-7240 and MFC- 7290) uu page 98[...]

78 Error and maintenance messages B As with any sophisticate d office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the er ror or required routine maintenance and shows the appropriate message. The most commo n er ror and maintena nce messages are shown below. You can clear most err[...]

Troubleshooting 79 B Cover is Open The Control panel cover was open when you loaded a document. Close the Control pane l cover of the machine, then press Stop/Exit . Cover is Open The fuser cover is not completely closed or paper was jammed in the back of the machine when the power was turned on  Close the fuser cover of the machine.  Make su[...]

80 Init Unable XX (XX = Error Code) The machine has a mechanical problem .  (For FAX-2840 and MFC-7240)  Received fax messages still in memory will be lost when the machine is turned off. See Transferring your faxes or Fax Journal report uu page 83 before disconnecting the machine so you will not lose any important messages. Then, turn the po[...]

Troubleshooting 81 B Out of Memory The machine’s memory is full. Fax sending or co py operation in process Do one of the following:  Press Start to send or copy the scanned pages.  Press Stop/Exit and wait until the other operations in progress finish, and then try again.  Clear the faxes from the memory. Print the faxes that are store d[...]

82 Replace Toner The toner cartridge is at the end of its life. The machine will stop printing until yo u replace the toner cartridge. While memory is availab le, faxes will be stored in the memory. If you have set the Toner setting to Stop , replace the toner cartridge with a new and unused original Brother toner cartridge. This will reset the Rep[...]

Troubleshooting 83 B Transferring your faxes or Fax Journal report B If the LCD shows:  Init Unable XX  Print Unable XX  Scan Unable XX (For FAX-2840 and MFC-7 240)  If it is necessary to disconnect the machine from the AC power outlet, we rec ommend transferring your faxes to another fax machine or to your PC (MFC-7240 only) before yo [...]

84 Document Jams B Document was no t inserted or fed properly, or was too long B a Open the control panel cover. b Carefully pull the jammed document toward the front of the ma chine. c Close the control panel cover. d Press Stop/Exit . Paper Jams B Always remove all pap er from the paper tray and straighten the stack when you add new paper. This h[...]

Troubleshooting 85 B b Use both hands to slow ly pull out the jammed paper. Note Pulling out the jammed paper downwards allows you to remove the paper more easily. c Make sure the paper is be low the maximum paper mark ( b b b ) (1) of th e paper tray. While pressing the g reen paper-guide release lever, slide the paper guides to fit the pa per siz[...]

86 b After the machine h as cooled down, turn off the machine’ s power switch. Note (For FAX-28 40 and MFC-72 40)  To preven t you from losing any important messages, see Transferring your faxes or Fax Journal report uu page 83. WARNING HOT SURFACE After you have just used the ma chine, some internal parts of the machine will be extremely hot.[...]

Troubleshooting 87 B Important • We recommend that you place the drum unit and the toner car tridge on a clean, flat surface with a sheet of disposable pape r or cloth underneath it in case you accidentally spill or scatter toner. • Handle the toner ca rtridge carefull y. If toner scatters on your hand s or clothes, immediately wipe or wash it [...]

88 f Using both hands, gently p ull the jammed paper out of th e fuser unit. g Close the fuser cover and the back cover (face-up ou tput tray). h Put the drum unit and toner cartri dge assembly back in to the machine. i Close the front cove r. If the machine does not start printing automatically, press Start . Paper is jammed inside the machine B I[...]

Troubleshooting 89 B WARNING HOT SURFACE After you have just used the ma chine, some internal parts of the machine will be extremely hot. Wait for the machine to coo l down before you touch the inter nal parts of the machine. c Slowly take out the drum unit and toner cartridge assembly. Th e jammed paper may be pulled out with th e drum unit and to[...]

90 • To prevent damage to the machin e from static electricity, DO NOT touch the electrodes shown in the illustration. d Push down the green lock lever and take the toner cartridge out of the dr um unit. Clear the jammed paper if the re is any inside the drum unit. Important To avoid print quality problems, DO NOT touch the shaded parts shown in [...]

Troubleshooting 91 B e Put the toner cartri dge back into the drum unit until it clicks into place. If you put the cartridge in correctly, the gr een lock lever will lift automatically. f If you could not pull the jammed pape r out of the inside of the machine, take th e paper tray completely out of the machine. g Pull the jammed pape r out of the [...]

92 i Put the drum unit and toner cartri dge assembly back in the machine. j Close the front cover of the machine. If the machine does not start printing automatically, press Start .[...]

Troubleshooting 93 B If you are having difficulty with your machine B Important • If you think there is a problem with your machin e, check the chart below and follow the troubleshooting tips. You can so lve mo st problems by yourself. • If you need additional help, the Brother Solutio ns Center offers the latest FAQs and troubleshooting tips. [...]

94 The machine does not answer when called. Make sure the machine is in the correct receive mode for your setup. (See Receive Mode settings uu page 28.) Check for a dial tone. If possible, call your machine to hear it answer . If there is still no answer, check the telephone line cord connection. If you do not hear ringing when you call your machin[...]

Troubleshooting 95 B Cannot receive a fax. (continued) If you are using a telephone answering machine ( External TAD mode) o n the same line as the Brother machine, make sure your answering machine is set up correctly. (See Connecting an external TAD uu page 37.) 1 Connect the external TAD as shown in the illustration on page 37. 2 Set your answeri[...]

96 Handling incoming calls Difficulties Sugg estions The machine ‘hears’ a voice as a CNG tone. If Fax Detect is set to On, your machine is more sensitive to sounds. It may mistakenly interpret certain voices or mu sic on the line as a fax machine calling and respond with fax receiving tones. De activate the machine by p ressing Stop/Exit . To [...]

Troubleshooting 97 B Printing difficulties (For FAX-2 950, MFC-7240 and MFC-7290) Difficulties Suggestions No printout.  Check that the machine is plugged in and the power switch is turned on.  Check that the toner cartridge and drum unit are installed properly. (See Replacing the drum unit uu page 60.)  Check the interface cable connectio[...]

98 Scanning difficulties (For FAX-2950, MFC-7 240 and MFC-7290) Difficulties Sugg estions TWAIN or WIA errors appear when starting to scan. (Windows ® ). Make sure the Brother TWAIN or WIA driver is chosen as the primary source in your scanning application. For example, in Nuance ™ PaperPort ™ 12SE, click Scan Settings , Scan or Get Phot o and[...]

Troubleshooting 99 B There is a paper jam. Clear the jammed paper. (See Paper Jams uu page 84.) Print quality difficulties Difficulties Suggestions Printed pages are curled.  Low quality thin or thick paper or not printing o n the recommended side of the paper could cause this problem. Try t urn ing over the stack of paper in the paper tray. [...]

100 Setting Dial Tone detection B When you send a fax automatically, by default your machine will wait for a fixed amount of time before it starts to dial the number. By changing the Dial Ton e setting to Detection you can make yo ur machine dial as soon as it detects a dial tone. This setting can save a small amount o f time when sending a fax to [...]

Troubleshooting 101 B Improving the print quality B If the printout has a quality problem, make a copy . If the copy looks good, the problem is probably not the machine. Check the interface cable conn ec tions and the following steps first. And then , if you still have a print quality problem, check the chart below and follow the re commendations. [...]

102 Gray backgroun d  Make sure that you use paper t hat meets our spec ifications. (See Acceptable paper and other print media uu page 1 7.)  Check the machine ’ s environm ent. Conditi ons such as high temperatures and high humidity can increase the amo unt of background shading. (See Product Safety Guide: Choose a safe location f or your[...]

Troubleshooting 103 B Hollow print  Make sure that you use pa per that meets our specifications. Rough-surfaced paper may cause the problem. (See Acceptable paper and other print media uu pag e 17.)  Choose Th ick Paper mode in the printer driver (FAX-2950, MFC- 7240 and MFC-7290), choose Thick in the machine ’ s Paper Type menu setting or [...]

104 White lines, bands o r ribbing across the pa ge  Check the machine’s enviro nment. Conditions such as high humidity and high temperatur es may cause this print quality problem (See Product Safety Guide: Choose a safe location for your product .).  Clean the drum surface. (See Cleaning th e drum unit uu page 69.)  If the problem is no[...]

Troubleshooting 105 B Black lines down the page Printed pages hav e toner stains down the pa ge.  Clean the corona wire inside the drum unit by sliding the green tab. (See Clean ing the corona wire uu page 67.)  Make sure the green tab of the corona wire is at the home  position ( a ).  The drum unit may be damaged. Put in a new drum un[...]

106 Curled or wavy  Check the paper type and qualit y. Hig h temperatures and high humidity will cause paper to curl. (See Acceptable paper and other print media uu page 17.)  If you do not use the machin e of ten, the paper may have been in the paper tra y too long. Turn over the stack of paper in the paper tray. Also, fan the paper stack an[...]

Troubleshooting 107 B Envelope creases  Make sure that the two green envelope levers inside the back cover are pulled down when you are printing on envel opes. Note When you have finished printing, open the back cover and reset the two green levers back to their origi nal position. Examples of poor print qu ality Recommendation[...]

108 Poor fixing  Open the back cover and make sure that the two green envelope levers on the left and right hand side s are in the up position.  (For FAX-2950, MFC-7240 and MFC-7290)  Choose Improve Toner Fix ing mode in the printer driver. (See Software User’s Guide: Other Print Options (for Windows ® ) or Print Settings (for Macintosh[...]

Troubleshooting 109 B Curled  (For FAX-2950, MFC-7240 and MFC-7290)  Choose Reduce Paper Curl mode i n the printer driver when you do not use our recommended paper. (See Software User’s Guide : Other Print Optio ns (for Windows ® ) or Print Settings (for Macintosh).)  Turn the paper ov er in the paper tray, and prin t again. (Excluding [...]

110 Machine Information B Checking the Serial Number B You can see the machine’s Serial Numbe r on the LCD. a Press Menu , 5 , 1 . b The machine will display the machine’s Serial Number on th e LCD. c Press Stop/Exit . Reset functions B The following reset functions are available: 1 Address & Fax Address & Fax rese ts the following sett[...]

Troubleshooting 111 B How to reset the machine B a Press Menu , 0 . b Press a or b to display Reset . Press OK . c Press a or b to choose the type of reset function - Address & Fax or All Settings . Press OK . d Do one of the following:  To reset the settings, press 1 and go to step e .  To exit without making change s, press 2 and go to [...]

112 C On-screen programming C Your machine ha s been desi gned to be easy to use. The LCD provides on-screen programming using the me nu keys. We have created step by step on-screen instructions to help you program your machine. Simply follow the steps as they guide you through the menu selectio ns and programming o ptions. Menu table C You can pro[...]

Menu and features 113 C Menu table C The default settings are shown in Bold with an asterisk. Choose & OK Choose & OK To accept To exit Level 1 Level 2 Level 3 Level 4 Options Descriptions Page 1.General Setup 1.Mode Timer —— 0 Sec 30 Secs 1 Min 2 Mins * 5 Mins Off Sets the time to return to Fax mode. See . 2.Paper 1.Paper Type — Thin[...]

114 1.General Setup (Continued) 3.Volume 1.Ring — Off Low Med * High Adjusts the ring volume. 9 2.Beeper — Off Low Med * High Adjusts the vol ume level of the beeper. 9 3.Speaker — Off Low Med * High Adjusts the spe aker volume. 9 4.Ecology 1.Toner Save — On Off * Increases the page yield of the toner cartridge. See . 2.Sleep Time — Range[...]

Menu and features 115 C Level 1 Level 2 Level 3 Options Descriptions Page 2.Fax 1.Setup Receive (In Fax mode only) 1.Ring Delay (02 - 10) 02 * (Example for Australia) Sets the number of rings before the machine answers in Fax Only or Fax/Tel mode. 28 2.F/T Ring Time 20 Secs 30 Secs * 40 Secs 70 Secs (For New Zealand) 20 Secs 30 Secs * 40 Secs 55 Se[...]

116 2.Fax (Continued) 1.Setup Receive (In Fax mode only) (Continued) 8.Polling RX (FAX-2840 and MFC-7240) 7.Polling RX (FAX-2950 and MFC-7290) Standard * Secure Timer Sets up your machine to poll another fax machine. See . 9.Fax Rx Stamp (FAX-2840 and MFC-7240) 8.Fax Rx Stamp (FAX-2950 and MFC-7290) On Off * Prints the received time and date on the[...]

Menu and features 117 C 2.Fax (Continued) 2.Setup Send (In Fax mode only) (Continued) 8.Coverpage Note — Sets up your own comments for the fax cover page. See . 9.Overseas Mode On Off * If you are having difficulty sending faxes overseas, set this to On. 3.Address Book 1.One Touch Dial — Stores up to 22 One Touch Dial numbers, so you can dial b[...]

118 2.Fax (Continued) 5.Remote Fax Opt 1. Forward/Store Fax Forward Fax Storage PC Fax Receive (For FAX-2950, MFC-7240 and MFC-7290) Off * Sets the machine to forward fax messages, to store incoming faxes in the memory (so you can retrieve them while you are away from your machine), or to send faxes to your PC. See . (Backup Print) If you choose Fa[...]

Menu and features 119 C 2.Fax (Continued) 0. Miscellaneous 1. Compatibility (For FAX-2840, FAX-2950 and MFC-7290) High * Normal Basic(for VoIP) (MFC-7240) Normal * Basic(for VoIP) Adjusts the equalization for transmission difficulties. VoIP service providers offer fax support using various standards. If you regularly experience fax transmission err[...]

120 Level 1 Level 2 Level 3 Options Descriptions Page 3.Copy 1.Quality — Auto * Text Photo Graph You can choose the Copy resolution for your type of document. See . 2.Brightness — - nnnno + - nnnon + - nnonn + * - nonnn + - onnnn + Adjust the brightness for copies. 3.Contrast — - nnnno + - nnnon + - nnonn + * - nonnn + - onnnn + Adjusts the c[...]

Menu and features 121 C Level 1 Level 2 Level 3 Opt ions Descriptions Page 5.Machine Info. 1.Serial No. — — You can check the serial number of your machine. 110 2.Page Counter — Total Fax/List Copy Print You can check the number of total pages the machine has printed during its life. See . 3.Drum Life — — You can check the percentage of a[...]

122 0.Initial Setup (Continued) 5.Dial Prefix (for New Zealand) 6.Dial Prefix — — Sets a prefix number that will always be added before the fax number every time you dial. See . 6.Reset (for New Zealand) 7.Reset 1.Address & Fax 1.Reset 2.Exit Restores all stored phone numbers and fax settings. 110 2.All Settings 1.Reset 2.Exit Restores all [...]

Menu and features 123 C Entering text C When setting certain menu sele ctions, such as the Station ID, you will need to type text characters. The dial pad keys ha ve letters printed on them. The keys: 0 , # and l do not have printed lette rs because they are us ed for special characte rs. Press the appropriate dial pad key the number of times shown[...]

124 D General D Note This chapter provides a summ ary of the machines ’ specifica tions. For ad ditional specifications visit us at http:/ /www.brother.com/ for details. 1 USB connection to PC 2 When making a copy from one sheet Specifications D Model FAX-2840 FAX-2950 MFC-72 40 MFC-7290 Printer Type Laser Print Method Electrophotograph ic Laser [...]

Specifications 125 D Document Size D Print media D 1 Legal or Folio size paper is not available in some regions. 2 For labels, we recommend removing each printed label sheet fr om the output paper tray immediately after it exits the machine to avoid the possibility of smudging. Model FAX-2840 FAX-2950 MFC-7240 MF C-7290 Document Size (Single-sided)[...]

126 Fax D 1 ‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical business letter, Standard resolution, JBIG code). Specifications and printed materials are subject to change without prior notice. 2 ‘Pages’ refers to the ‘IT U-T Test Chart #1’ (a typical b u siness letter, Standard resolution, MMR code). Specifications and printed [...]

Specifications 127 D Copy D Scanner (For FAX-2950, MFC-7240 and MFC-7290) D 1 For the latest driver updates for the Mac OS X yo u are using, visit us at http://solutions.brother.com/. 2 Maximum 1200 x 1200 dpi scanning wi th the WIA driver in Windows ® XP, Windows Vista ® and Windows ® 7 (resolution up to 19200 × 19200 dpi can be chosen by usin[...]

128 Printer (For FAX-2950, MFC-7240 and MFC-7290) D 1 The print speed may vary depending on the type of document you print. Note (FAX-2840 only)  You can download the printer driver from the Brother Solutio ns Center at http://solutions.brother.com/. 1 The print speed may vary depending on the type of document you print. Interfaces D 1 Your mach[...]

Specifications 129 D Consumable items D 1 Approx. cartridge yield is declared in accordance with ISO/IEC 19752 . 2 Drum yield is approximate, and may vary by type of use. Note • Brother does not recommend the u se of consumables other than ge nuine Brother consumables. • Your machine warranty may not co ver any damage arising fr om the use of n[...]

130 Computer requirements  (For FAX-2950, MFC-7240 and MFC-7290) D Minimum System Req uirements and Supp orted PC Software Functions Computer Platform & Operating Syste m Version Processor Minimum  Speed Minimum RAM Recommen ded RAM Hard Disk Space to install Supported PC Software Functions Supported PC Interface 2 For Drivers For Applica[...]

Specifications 131 D 1 For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables to enhance up to 19200 x 19200 dpi. 2 Third-party USB ports are not supported. 3 PC-Fax supports black and white only. 4 Nuance™ PaperPort™ 12SE supports Microsoft ® SP3 or higher for Windows ® XP and SP2 or higher for Windows Vista ® and Windows ® 7. Fo[...]

Index 132 E A Address Book .................... ................... ...... 8 ADF (automatic document feeder) using .............. ................ ................... .... 23 Answering machine (TAD) connecting ................... ................... ....... 37 Automatic fax receive ............ ................... .............. 27 Fax Detect .....[...]

133 E H HELP LCD messages ................... ................ 112 Menu Table ......................... ................ 113 L Labels ................. ................... ..... 12 , 18 , 22 LCD (liquid crystal display) ........... .... 8 , 112 M Machine information checking remaining life of parts ............ 75 how to reset the machine .........[...]

134 R Redial/Pause key ........... ................ .......... 42 Replacing drum unit ........................ ................... .... 60 toner cart ridge ............. ................... ....... 55 Reports Transmission Verification .. ................... . 25 Resolution copy ........ .................... ................... ..... 127 fax (standa[...]

For Australia Only : Support – For technical support of your Brother Pr oduct other than what you ca n resolve through the User’s Guide, please visit our Web Site or Solutions Web Site (see below) to find an answer to FAQs/Troubleshooting, locating Drivers & Software. Alternatively, please contact th e Product Su pport Centre for any custom[...]

These machines are approved for use in the coun try of purch ase only. Local Brother companies or their dealers will only support machin es purchased in their own countries.[...]