Brother MFC-7360 manual

BASIC USER’S GUIDE MFC-7360 MFC-7460DN MFC-7860DW Version A TWN-ENG[...]

If you need to cal l Customer Service Please complete the following information for future reference: Model Number: MFC-7360, MFC-7460DN and MFC-7860DW (Circle your model number) Serial Number: 1 Da te of Pu rc ha se : Pl ac e o f P ur ch as e: 1 The serial number is on the back of the un it. Retain this User’s Guide with your sal es receipt as a[...]

i User’s Guides and where do I find it? Which manual? What’s in it? Where is it? Safety and Legal Read this Guide first. Please read the Safety Instructions befo re you set up your machine. See this Guide for trademarks an d legal limitations. For Chinese: Printed / In the box For Chinese English: PDF file / Documentation CD-ROM / In the box Qu[...]

ii Table of Contents (BASIC USER’S GUIDE) 1 General information 1 Using the documentation ................ .......... .......... ................ ................... ................ 1 Symbols and conventions used in the do cumentation .................... ................ 1 Accessing the Advanced User's Guide, Softwar e User's Guide an[...]

iii 5 Receiving a fax 27 Receive modes .............. .................... ................... .................... ................... ........ 27 Choose the correct Receive Mode .... ....................... ................... .................. 27 Using receive modes ............... ................... .................... ................... ..[...]

iv 10 How to scan to a computer 50 Scanning a document as PDF file using ControlCe nter4 (Windows ® ) ............ .... 50 Changing the SCAN key settings ................ ....................... ................... .............. 53 Before scanning ..... ................... ................ .................... ................... .............. 5[...]

v D Specifications 128 General ....... ................... .................... ................... .................... ................... ...... 128 Document Size .............. .................... ................... .................... ................ ......... 130 Print media........ .................... ................... ...............[...]

vi Table of Contents (ADVANCED USER’S GUIDE) The Advanced User's Guide explains the followi ng features and operations. You ca n view the Advanced U ser's Guide on th e Documentat ion CD-ROM. 1 General Setup Memory Sto rage Volume settings Automatic da ylight sa vings time Ecology features Toner Settin gs LCD Contrast Dial Prefix Mode T[...]

1 1 1 Using the documentation 1 Thank you for buying a Brot her machine! Reading the documentation will help you make the most of your machine. Symbols and conventions used in the documentation 1 The following symbols and conventions are used throughout the docu mentation. General information 1 Bold Bold style identifies keys on the machine control[...]

Chapter 1 2 Accessing the Advanced User's Guide, Software User's Guide and Network User's Guide 1 This Basic User's Guide does not contain all the information about the machin e such as how to use the advanced features for Fax, Copy, Printer, Scanner, PC-Fax a nd Network. When you are ready to learn detailed informatio n about t[...]

General information 3 1 Note • (Windows ® users only) Your Web browser may display a yellow bar at the top of the page that contains a security warn ing about Active X controls. For the page to display correctly you must click on the bar, click Allow Blocked Content , then click Yes in the Security Warning dialo g box. • (Windows ® users only[...]

Chapter 1 4 Accessing Brother Support (Windows ® ) 1 You can find all the contacts you will need, such as Web support (Brother Solutions Center) on the Installation CD-ROM.  Click Brother Support on the main men u. The following screen will appear:  To access our Web site (http://www.brother.com/ ) click Brother Home Pa ge .  For the late[...]

General information 5 1 Accessing Brother Support (Macintosh) 1 You can find all the contacts you will need, such as Web support (Brother Solutions Center) on the Installation CD-ROM.  Double-click the Brother Support icon. The follow ing screen w ill appear:  To download and install Presto! PageManager, click Pr esto! PageManager .  To re[...]

Chapter 1 6 Control panel overview 1 MFC-7460DN and MFC-7860DW have the same keys. MFC-7360 1 2 3 6 4 5 1 2 3 6 4 5[...]

General information 7 1 6 5 7 8 91 0 6 5 7 8 91 0[...]

Chapter 1 8 1 One Touch key s These 4 keys give you instant access to 8 previously stored numbers. Shift Lets you access One Touch numbers 5 to 8 when held down. 2 FAX keys: Hook Press before dialing if you want to make sure a fax machine will a nswer, and then press Start . Also, press this key after you pick up the handset of an external telepho [...]

9 2 2 Loading paper and print media 2 The machine can feed paper fro m the standard paper tray or man ual feed slot. When you put paper into the pap er tray, note the following:  If your applicatio n software supports paper size selection on the print menu, you can select it through th e software. If your application software do es not support i[...]

Chapter 2 10 b While pressing the g reen paper-guide release lever, slide the pa per guides to fit the paper size you are loading in the tray. Make sure that the guides are firmly in the slots. Note For Legal or Folio size paper, press the release bu tton in the bo ttom of the pa per tray and then pull out the back of the paper tray. c Fan the stac[...]

Loading paper 11 2 e Put the paper tr ay firmly back in the machine. Make sure t hat it is completely inserted into the machine. f Unfold the support fl ap (1) t o prevent paper from sliding off the face-down output tray. Loading paper in the manual feed slot 2 You can load envelopes and special print media one at a time into this slot. Use the man[...]

Chapter 2 12 b Open the manual feed slot cover. c Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use. d Using both hands, put one sheet of paper in the manual feed slot until th e front edge of the paper touches the paper feed r oller. When you fee l the machine pull in the paper, let go.[...]

Loading paper 13 2 Printing on thick paper, bond paper, labels and envelopes 2 When the back outp ut tray is pulled down, the machine has a straight paper path from the manual feed slot through to the back of the machine. Use this paper feed and output method when you want to prin t on thick paper, labels or e nvelopes. Note Remove each printed she[...]

Chapter 2 14 c Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use. d Using both hands, pu t one sheet of paper or one enve lope in the manual feed slot until the front edge of the paper or envelope touches th e paper feed roller. When you feel the ma chine pull in the paper, let go. Note ?[...]

Loading paper 15 2 • You can still use the m achine while the scanner cover is up. To clo se the scanner cover, push it dow n with both hands.[...]

Chapter 2 16 Unscannable and unprintable areas 2 The figures below show maximum unscannable and unp rintable areas. The unscannable and unprintable areas may vary depend ing on the paper size or settings in the applica tion you are using. Usage Document Size Top (1) Bottom (1) Left (2) Right (2) Fax (Send) Letter 3 mm 4 mm A4 3 mm 3 mm Copy Letter [...]

Loading paper 17 2 Paper settings 2 Paper Type 2 Set up the machine for the type of pap er you are using. This will give you the best print quality. a Press Menu , 1 , 2 , 1 . Paper 1.Paper Type b Press a or b to choose Thin , Plain , Thick , Thicker , Recycled Paper or Label . Press OK . c Press Stop/Exit . Paper Size 2 You can use seve ral differ[...]

Chapter 2 18 Type and size of paper 2 The machine loads p aper from the installed standard paper tray or man ual feed slot. The name for the paper tray s in the printer driver in this Guide are as follows: 2 Paper capacity of the paper trays 2 1 Folio size is 215.9 mm x 330.2 mm Recommended paper specifications 2 The following paper specifications [...]

Loading paper 19 2 Handling and using special paper 2 The machine is designed to wo rk well with most types of xerographic and bond paper. However, some paper variables may have an effect on print quality or handling reliability. Always test samples of paper before purchasing to ensure desirable performance. Store pap er in its original pa ckaging [...]

Chapter 2 20 Envelopes 2 Most envelopes designed for laser pr inters will be suitable for your machine. However, some envelopes may have feed and print- quality problems beca use of the way they have been made. A suitable enve lope should have edges with str aig ht, well-creased folds and the leading edge should not be thicker than two sheets of pa[...]

Loading paper 21 2 If you use any of the types of envelopes listed abov e, they may damage you r machine. Th is damage may not be covered under any Brother warranty or service agreement. Labels 2 The machine will print on most types of labels designed for us e with a laser machine . Labels should have an adhesive that is acrylic-b ased since this m[...]

22 3 How to load documents 3 You can send a fax, make copies, and scan from the ADF (Automatic Document Fe eder) and the scanner gla ss. Using the automatic document feeder (ADF) 3 The ADF can hold up to 35 pages and feeds each sheet individually. Use standard 80 g/m 2 paper and always fan the pag es before putting them in the ADF. Document Sizes S[...]

Loading docu ments 23 3 c Stagger th e pages of you r document face up top edge first , in the AD F until the LCD display message changes and you feel it touch the feed rollers. d Adjust the paper guides (1) to fit the width of your document. IMPORTANT To avoid damaging your machine while using the ADF, DO NOT p ull on the document while it is feed[...]

Chapter 3 24 a Lift the document cover. b Using the documen t guidelines on the left and top, place the document face down in the upper left corne r of the scanner glass. c Close the document cover. IMPORTANT If the document is a book or is thick do not slam the cover or press on it.[...]

25 4 4 How to send a fax 4 The following steps show how to send a fax. a When you want to send a fax, or change fax send or receive settings, press the ( FAX ) key to illuminate it in blue. b Do one of the following to load your document:  Place the document face up in the ADF. (See Using the automatic document feeder (ADF) on page 22.)  Load[...]

Chapter 4 26 Faxing Letter size documents from the scanner glass 4 When faxing Letter size documents, you will need to set the scan glass size to Letter ; otherwise, a portion of your faxes will be missing. a Make sure you are in Fax mode . b (MFC-7360) Press Menu , 1 , 7 . (MFC-7460DN and MFC-7860 DW) Press Menu , 1 , 7 , 1 . Document Scan 1.Glass[...]

27 5 5 Receive modes 5 Choose the corr ect Receive Mode 5 The correct Receive Mode is determined by the exter nal devices and telephone subscriber services (Voice Mail, Distinctive Ring, etc.) you have (or will be using) on the sa me line as the Brother mach ine. Receiving a fax 5 Will you be using a Distinctive Ring number for receiving faxes? Bro[...]

Chapter 5 28 To set the receive mod e fo llow the instructions below: a Press Menu , 0 , 1 . Initial Setup 1.Receive Mode b Press a or b to choose the receive mode. Press OK . c Press Stop/Exit . The LCD will display the current receive mode.[...]

Receiving a fax 29 5 Using receive modes 5 Some receive modes answer automatically ( Fax Only and Fax/Tel ). You may want to change the Ring Dela y before using these modes. (See Ring Delay on page 30.) Fax Only 5 Fax Only mode will automatically answer every call as a fax. Fax/Tel 5 Fax/Tel mode helps you automatically manage incoming calls, by re[...]

Chapter 5 30 Receive Mode settings 5 Ring Delay 5 The Ring Delay setting sets th e number of times the machine rings before it answers in Fax Only and Fax/Tel modes. If you have external or extension telep hones on the same line as the m achine, keep the Ring Delay setting of 2. (See Easy Re ceive on page 31.) a Make sure you are in Fax mode . b Pr[...]

Receiving a fax 31 5 Easy Receive 5 If Easy Receive is On : 5 The machine can receive a fax automatically, even if you answer the call. When you see Receiving on the LCD or hear a click on the phone line through the ha ndset you are using, just replace the handset. You r machine will do the rest. If Easy Receive is Off : 5 If you are at the machine[...]

32 6 Telephone line services 6 Voice Mail 6 If you have Voice Mail on the same telephone line as your Brother machine, Voice M ail and the Brother machine w ill conflict with each other when receiving incoming calls. For example, if your Voice Mail is set to answer after 4 rings an d your Brother machine is set to answer after 2 rings, then your Br[...]

Telephone services and external devices 33 6 Note • You must pay for your telephon e company's Distinctive Ring service before you program the machine to wor k with it. • Please call your telephone co mpany for availability and rates. What does your telephone com pany’s ‘Distinctive Ring’ do? 6 Your telephone compa ny’s Distinctive[...]

Chapter 6 34 Note • Ring Pattern #1 is often called Short-Short and is the most commonly used. • If the ring pattern you received is not on this chart, please call your telephone company and as k for one that is shown .  The machine will only answer calls to its registered number.  The first two rings are silent on the machine. This is be[...]

Telephone services and external devices 35 6 Connecting an external TAD (telephone answering device) 6 You can connect an external Telephone Answering Device (TAD) to the same line as your machine. When the TAD answers a call, your machine will “listen” for the CNG (fax calling) tones sent by a sending fax machine. If it hears them it will take[...]

Chapter 6 36 Recording an outgoing message (OGM) 6 a Record 5 seconds of silence at the beginning of your message . This allows your machine time to listen for fax tones. b Limit your speaking to 20 seconds. c End your 20-seco nd message by giving your Fax R eceive Code for pe ople sending manual faxe s. For example: “After the beep, leave a mess[...]

Telephone services and external devices 37 6 Using external and extension telephones 6 Using extension telephones 6 If you answer a fax call at an extension telephone, you can ma ke your machine receive the fax by pressing the Fax Receive Code l 51 . If the mac hine answers a v oice call and pseudo/double-rings for you to take over, you can take th[...]

Chapter 6 38 Using Remote Codes 6 Fax Receive Code 6 If you answer a fax call on an extension telephone, you ca n tell your machine to receive it by pressing the Fa x Receive Code l 51 . Wait for the chirpi ng sounds then replace the ha ndset. (See Easy Receive on page 31.) If you answer a fax call at the external telephone, you ca n make the machi[...]

39 7 7 How to dial 7 You can dial in any of the following ways. Manual dialing 7 Use the dial pad to enter all the dig its of the telephone or fax numbe r. One touch dialing 7 Press the One Touch key that stores the number you want to call. (See Storing One Touch Dial numbers on page 42.) To dial One Touch numbers 5 to 8, hold d own Shift as you pr[...]

Chapter 7 40 Search 7 You can search alphabetically for name s you have stored in the One To uch and Speed Dial memories. (See Storing One Touch Dial numbers on page 42 and Storing Speed Dial numbers on page 44.) a Press (Addre ss Book) twice. b Press the d ial pad key for th e first few letters of the name. (Use the char t on Entering text on page[...]

Dialing and storing numbers 41 7 One Touch and Speed Dial Options 7 The following chart shows the options for storing On e Touch or Speed Dial numbers after you download the IF AX and E-mail options for MFC-7460DN an d MFC-7860DW. Step 1 Enter One Touch or Speed Dial Location Step 2 Select Registration Ty pe Step 3 Enter Number or E-mail Address St[...]

Chapter 7 42 Storing a pause 7 Press Redial/Pause to insert a 3.5-se cond pause between numbers. You can pr ess Redial/Pause as many times as n eeded to increase the length of the pause. Storing One Touch Dial numbers 7 Your machine has 4 One To uch keys where you can store 8 fax or teleph one numbers for automatic di aling. To access numb ers 5 to[...]

Dialing and storing numbers 43 7 • If you selected the IFAX Registration Type in step b and save the E-ma il address, you can only use the E-mail add ress when you are in Fax mode. d Do one of the following:  Enter the name using the dial pad (up to 15 characters). Press OK .  Press OK to store the number without a name. e Do one of the fol[...]

Chapter 7 44 Storing Speed Dial numbers 7 You can store your frequently used number s as Speed Dial numbers, so th at when you dial you will only have to press a few keys ( (Address Book) , the three-digit number and Start ). The machine can store 200 Speed Dial numbers (001 - 200). a Press (Addre ss Book) and ente r a three-digit Speed Dial locati[...]

Dialing and storing numbers 45 7  Press OK to store the number without a name. e Do one of the following:  If you want to save a fax/scan resolution along with the number, go to the approp riate step as show n in the following table:  If you do n ot want to change the default resolution, pres s OK , then go to step l . Note • When you do[...]

Chapter 7 46 Changing One Touch and Speed Dial numbers 7 If you try to change a n existing One Touch or Speed Dial number, the LCD will show the name or numb er already sto red there. If the existing One Touch or Spee d Dial number you are trying to change has a schedule job or has been set to a fax forwarding number , the LCD will ask you if you w[...]

Dialing and storing numbers 47 7 c Press a or b to select one of the following: Fax/Tel IFAX Email Color PDF Email Color JPG Email Color XPS Email Gray PDF Email Gray JPG Email Gray XPS Email B&W PDF Email B&W TIFF Press OK . d Press d or c to positio n the cursor unde r the character you want to change, and then press Cl ear to delete it. [...]

48 8 How to copy 8 The following steps show the basic copy operation. For details ab out each option, see the Advanced User 's Guide on the CD-ROM. a When you want to ma ke a copy, press ( COPY ) to illuminate it in blue.  Make sure you are in Copy mode.  The LCD shows: Note The default setting is Fax mode . You can change the amount o f[...]

49 9 9 Printing a document 9 The machine can receive data fro m your computer and print it. To print from a computer, install the printer drive r. (See Printing for Windows ® or Printing and Faxing for Macintosh in Software User’s Guide for details about the print settin gs.) a Install the Brother printer dr iver on the Installation CD- ROM. (Se[...]

50 10 Scanning a document as PDF file using ControlCenter4 (Windows ® ) 10 (For Macintosh user s) See Scanning in the Software User's Guide . Note The screens on your PC may vary dependi ng on your model. ControlCenter4 is a software utility that lets you qui ckly and easily access th e applications you use most often. Using ControlCe nter4 e[...]

How to scan to a comput er 51 10 e Set the file type for saving to a folder. By default, the scanned data is saved as JPEG (*.jpg) . Click Configurat ion , and then select But ton settings , Scan and File . The configuration dialog bo x appears. You can change the default setti ngs. 1 Choose PDF (*.pdf) from the File Type pull-down list. 2 You can [...]

Chapter 10 52 g Click File . The machine starts the scanning proc ess. The folder where the scanned data is saved will open automatically.[...]

How to scan to a comput er 53 10 Changing the SCAN key settings 10 Before scanning 10 To use the machine as a scanner, install a scann er driver. If the machine is on a network, configure it with a TC P/IP address.  Install the scanner drivers on the Installation CD-ROM. (See the Quick Setup Guide .)  Configure the machine with a TCP/IP addre[...]

Chapter 10 54 e Choose the File tab. You can change the default settings. 1 You can choose the file type from the pull-down list. 2 You can enter the file name you want to use for the document. 3 You can sav e the file to the default folder, or choose your preferred folder b y clicking the Browse button. 4 You can choose a scanning resolution from [...]

How to scan to a comput er 55 10 Scanning using the SCAN key 10 a Load your document. (See How to load documents on page 22.) b Press ( SCAN ). c Press a or b to choose Scan to PC . Press OK . d Press a or b to choose File . Press OK . e (For Network use rs) Press a or b to choose the destination computer yo u want to send to. Press OK . If the LCD[...]

56 A Replacing the consumable items A The machine will indicate when it is time to replace the consumable items. (See Replacing the toner cartridge on page 57 and Replacing the drum un it on page 63.) Note • Discard used consumable according to local regu lations, keep ing it se parate from domestic waste. If you have questions, call your local w[...]

Routine maintenance 57 A Replacing the toner cartridge A Order Number: For the order numbers of toner cartridges, see Replacing the consumable items on page 56. The Standard toner cartridge can pr int approximately 1,200 pages 1 . The High Yield toner cartridge can pr int approximately 2,600 pages 1 . Actual page count will vary depending on your a[...]

58 b Open the front cover a nd leave the machine turned on for 10 minute s to cool down. WARNING HOT SURFACE After you have just used the ma chine, some internal parts of the machine will be extremely hot. Wait for the machine to coo l down before you touch the inter nal parts of the machine. c Take out the drum un it and toner cartridge assembly. [...]

Routine maintenance 59 A WARNING DO NOT put a toner cartridge into a fire . It could explode, resulting in inju ries. DO NOT use cleaning materials that contain ammonia, al cohol, any type of spray or any type of flammable substance to clean the inside or outside of the machine. Doin g this may caus e a fire or electrical shock. See To use the prod[...]

60 e Unpack the new toner cartridg e. Hold the cartridge level with both hands and gently shake it from side to side seve ral times to spread the toner evenly inside the cartridge. IMPORTANT • Wait to unpack the new toner cartridge until immediately before you put it in the machine. If a toner cartridge is left unpacked for a long ti me, the tone[...]

Routine maintenance 61 A g Put the new toner cartridge firmly into the drum unit until you hear it lock into place. If you put it in properly, the green lock lever will lift automatically. Note Make sure that you put in the toner cartridge properly or it may separate from the drum unit. h Clean the corona wire inside the drum unit by gen tly slidin[...]

62 Note After replacin g the toner cartridg e, DO NOT turn off the machine' s power switch or open the front cover until the LCD clears the Please Wait message and returns to Ready mode. Cleaning the corona wire A If you have print quality problems, clean the corona wire as follows: a Open the front cover a nd leave the machine turned on for 1[...]

Routine maintenance 63 A To prevent d amage to the machin e caused by static electricit y, DO NOT touch the electrodes shown in the illustration. c Clean the corona wire inside the dr um unit by gently sliding the green tab fro m right to left and left to right several times. Note Be sure to return the tab to the home position ( a ) (1). If you do [...]

64 • Printing w ith a non Brot her drum un it may reduce not only the print quality but also the quality and life of the machine itsel f. Warranty cove rage does not apply to problems caused by the use of a non Brother drum unit. Drum Error A Drum Error The corona wire has become dirty. Clean the corona wire in the drum unit. (Se e Cleaning the c[...]

Routine maintenance 65 A c Take out the drum unit and to ner cartridge assembly. d Push down the green lock lever and take the toner cartridge out of the drum u nit. WARNING DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries. DO NOT use cleaning materials that contain ammonia, alcohol, any type of spray, or any type o[...]

66 IMPORTANT • To prevent damage to the machin e from static electricity, DO NOT touch the electrodes shown in the illustration. • Handle the toner ca rtridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water. • We recommend that you place the drum unit and/or the toner cartridge on a clean[...]

Routine maintenance 67 A f Put the toner cartri dge firmly into the new drum unit until you hear it lock into place. If you put the c artridge in properly, the green lock lever will lift automatically. Note Make sure that you put in the toner cartridge properly or it may separate from the drum unit. g Clean the corona wire of the drum unit by gentl[...]

68 B Error and maintenance messages B As with any sophisticate d office product, er rors may occur and consumab le items may need to be replaced. If this happens, your machine identifies the er ror or required routine maintenance and shows the appropriate message. The most commo n err or and maintenance me ssages are shown below. You can correct mo[...]

Troubleshooting 69 B Cover is Open The front cover is not comple tely closed. Close the front cover of t he machine. Cover is Open The ADF cover is not completely closed. Close the ADF cover of the machine. The ADF is open while loading a document. Close the ADF cover of the machine, then press Stop/Exit . Cover is Open The fuser cover is not compl[...]

70 Init Unable XX The machine has a mechanical problem .  (For MFC-7360 and MFC-74 60DN) Received fax messages still in memory will be lost when the machine is turned off. See Transferring your faxes or Fax Journal report on page 73 before disconnecting the machine so you will not lose any impo rtant messages. Then, disconnect the machine from t[...]

Troubleshooting 71 B Not Available The req uested function is not permitted to all IDs by Se cure Function Lock 2. 0. Contact your administrator to ch eck your Secure Function Lock Settings. Out of Memory The machine’s memory is full. Fax sending or co py operation in progress Do one of the following:  Press Start to send o r copy the scanned [...]

72 Replace Toner The machi ne will stop printing until you replace the toner cartridge. If you have set the Toner setting to Stop , replace the toner cartridge with a new and unused original Brothe r to ner cartridge. Th is will reset the Replace Toner mo de. (See Replacing the toner cartridge on page 57.) If you have set the Toner setting to Conti[...]

Troubleshooting 73 B Transferring your faxes or Fax Journal report B If the LCD shows:  Init Unable XX  Print Unable XX  Scan Unable XX (MFC-7360 and MFC-7460DN) If it is necessary to disconnect the machine from the AC power outlet, we rec ommend transferring your faxes to another fax machine or to your PC before you unplug the machine. (S[...]

74 Document Jams B Document is jammed in the top of the ADF unit B a Take out any paper from the ADF that is not jammed. b Open the ADF cover. c Pull the jammed document out to the left. d Close the ADF cover. e Press Stop/Exit . Document is jammed under the document cover B a Take out any pa per from the ADF tha t is not jammed. b Lift the do cume[...]

Troubleshooting 75 B Removing small documents jammed in the ADF B a Lift the document cover. b Insert a piece of stiff paper, such as cardstock, into the ADF to push any small paper scraps through . c Close the document cover. d Press Stop/Exit . Document is jammed at the output tray B a Take out any pa per from the ADF tha t is not jammed. b Pull [...]

76 Paper Jams B Paper is jammed in the standard paper tray B If the LCD shows Jam Tray , follow these steps: a Pull the paper tray completely ou t of the machine. b Use both hands to slow ly pull out the jammed paper. IMPORTANT If the paper cannot easily be removed in this direction, stop and follow the instructions for Paper is jammed inside the m[...]

Troubleshooting 77 B Paper is jammed at the b ack of the machine B If the LCD shows Jam Rear , a paper jam occurred behind the back cover. Follow these steps: a Open the front cover. Leave the machine turned on for 10 minutes to cool down. WARNING HOT SURFACE After you have just us ed the machine, some internal parts of the machine will be extremel[...]

78 IMPORTANT • We recommend that you place the drum unit and the toner cartridge on a clean, flat surface with a sheet of disposa ble paper or cloth underneath it in case you accidentally spill or scatter toner. • To prevent damage to the machin e caused by static elec tricity, DO NOT touch the electrodes shown in the illustration. c Open the b[...]

Troubleshooting 79 B e Using both hands, gently p ull the jammed paper out of the fuser unit. f Close the fuser cover and the back cover (face-up output tr ay). g Put the drum unit and tone r cartridge assembly back in to the machine. h Close the front cove r. If the machine does not start printing automatically, press Start . Paper is jammed insid[...]

80 WARNING HOT SURFACE After you have just used the ma chine, some internal parts of the machine will be extremely hot. Wait for the machine to coo l down before you touch the inter nal parts of the machine. b Slowly take out the drum unit and toner cartridge assembly. Th e jammed paper may be pulled out with the drum unit and toner cartridge assem[...]

Troubleshooting 81 B IMPORTANT • We recommend that you put the drum unit and toner cartrid ge assembly on a piece o f disposable paper or cloth in case you accidentally spill or scatter toner. • To prevent damage to the machin e from static electricity, DO NOT touch the electrodes shown in the illustration. c Push down the green lock lever and [...]

82 d Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge properly, th e green lock lever will lift automatically. e Do one of the following:  If you were ab le to remove the drum unit and toner cartri dge assembly and the jammed pape r, then go to step j .  If you can not remove the drum[...]

Troubleshooting 83 B g If you could not pull the jammed paper out of the inside of the machine as shown in the step e , take th e paper tray completely out of the machine. h Pull the jammed paper out of the paper tray opening. i Put the paper tr ay back in the machine. j Put the drum unit and toner cartridge assembly back in the machine. k Close th[...]

84 Paper is jammed in the Duplex Tray (MFC-7460DN and MFC-7860DW) B If the LCD shows Jam Duplex , follow these steps: a Leave the machine tur ned on for 10 minutes to cool down. WARNING HOT SURFACE After you have just used the ma chine, some internal parts of the machine will be extremely hot. Wait for the machine to coo l down before you touch the[...]

Troubleshooting 85 B c Pull the jammed paper out of the machine or the duplex tray. d Make sure that th e jammed paper does not remain under the machine fro m static electricity. e Put the duplex tray back in the machine.[...]

86 If you are having difficulty with your machine B IMPORTANT For technical help, you must ca ll the country where you bought the machine. Calls must be made from within that country. If you think th ere is a problem, che ck the chart below and follow the troublesho oting tips. You can solve most problems by yourself. If you need additional help, t[...]

Troubleshooting 87 B Receiving Faxes Difficulties Suggestions Cannot receive a fax. Make sure your ma chine has a dial tone by pressing the Hook key. If you he ar static or interference on your fax line, please contact your local telephone company. Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall[...]

88 Cannot receive a fax. (continued) If you are using a telephone answering machine ( External TAD mode) o n the same line as the Brother machine, make sure your answering machine is set up correctly. (See Connecting an exter nal TAD (telephone answering device) on page 35.) 1 Plug the telephone line cord directly from the wall telephone jack to yo[...]

Troubleshooting 89 B Sending faxes Difficulties Suggestions Poor sending quality. Try changing your resolution t o Fine or S.Fine . Make a copy to check your machine’s scanner operation. If the copy quality is not good, clean t he scanner. (See Cleaning the scanner in Appendix A of the Advanced User's Guide .) Transmission Verification Repor[...]

90 Menu access difficulties Difficulties Sugg estions The machine beeps when you try to access the Setup Receive and Setup Send menus. If FAX is not illuminated, press it to turn on Fax mode. The Setup Receive settings ( Menu , 2 , 1 ) and Setup Send settings ( Menu , 2 , 2 ) are available on ly when the machine is in Fax mode. Copy difficulties Di[...]

Troubleshooting 91 B The machine prints unexpectedly or it prints garbage.  Press Job Cancel to cancel print jobs.  Check the settings in your application to make sure it is set up to work with your machine.  Pull out the paper tray and wait until the machine stops printing. Then turn off the machine’s power switch and disconnect from th[...]

92 Software difficulties Difficulties Sugg estions Cannot install software or print. (Windows ® only) Run the Repair MFL-Pro Suite program on th e installation CD-ROM. This program will repair and reinstall the software. Cannot perform ‘2 in 1’ or ‘4 in 1’ printing. Check that the paper size setting in the appl ication and in the printer d[...]

Troubleshooting 93 B Network difficulties (Network models only) Difficulties Suggestions Cannot print over a wired network. If you are having network problems see the Network User's Guide for more information. Make sure your machine is powered on and is on - line and in Ready mode. Print the Network Configuration list to see your current netwo[...]

94 Your computer cannot find your machine. (Windows ® ) The firewall setting on your PC may be rejecting th e necessary network connection. (For details, see the instructions above.) (Macintosh)  The computer may be unable to detect the machine due to the fir ewall settings. Change or disable the firewall settings. If you are using a third-part[...]

Troubleshooting 95 B Setting Dial Tone detection B Setting the Dial Tone to Detection will shorten the Dial Tone detect pause. a Press Menu , 0 , 4 . Initial Setup 4.Dial Tone b Press a or b to choose Detection or No Detection . Press OK . c Press Stop/Exit . Telephone line interference B If you are having difficu lty sending or receiving a fax due[...]

96 Improving the print quality B If you have a print quality pr oblem, print a test page first ( Menu , 4 , 2 , 3 ). If the printout looks good, the problem is probably not the machine. Che ck the interface cable connect ions or try printing a different document. If the printout or te st page printed from the machine has a quality problem, check th[...]

Troubleshooting 97 B Gray backgroun d  Make sure that you use paper t hat meets our speci fications. (See Acceptable paper and other print me dia on page 1 7.)  Check the machine’s enviro nment. Conditions such as high temperatures and high humi dity can increase the amo unt of background shading. (See Safety and Legal booklet .)  Put in[...]

98 All black  Clean the corona wire inside the drum unit by sliding the green tab. Be sure to return th e green tab to the home position ( a ). (See Cleaning the corona wire on page 62.)  The drum unit may be damaged. Put in a new drum unit. (See Replaci ng the drum uni t on page 63.)  The fuser unit may be contami nated. Call Brot he r Cu[...]

Troubleshooting 99 B White Spots on black text and graphics at 94 mm interva ls Black Spots at 94 mm intervals  Make ten copies of a blank, white sheet of paper. (See How to copy on page 48.) If the prob lem is not solved, the drum unit may have glue from a label stu ck on the OPC drum surface. Clean the drum unit. (See Cleaning the drum unit in[...]

100 Black lines down th e page Printed pages have toner stains down the page.  Clean the corona wire inside the drum unit by sliding the green tab. (See Clean ing the corona wire on page 62.)  Make sure the green tab of the corona wire is at the home position ( a ).  The drum unit may be damaged. Put in a new drum unit. (See Replaci ng the[...]

Troubleshooting 101 B Curled or wavy  Check the paper type and qualit y. Hig h temperatures and high humidity will cause paper to curl. (See Acceptable paper and other print media on page 1 7.)  If you do not use the machin e of ten, the paper may have been in the paper tray too long. Turn ov er the stack of paper in the paper tray. Also, fan[...]

102 Envelope creases  Make sure that the two green envelope levers inside the back cover are pulled down when you print the envelope. Note When you have finished printing, open the back cover and reset the two green levers back to their origi nal position. Examples of poor print qu ality Recommendat ion[...]

Troubleshooting 103 B Poor fixing  Open the back cover and make sure that the two green envelope levers on the left and right hand sides are in the up position.  Choose Improve Toner F ixing mode in the printer drive r. (See Other Print Optio ns (for Windows ® ) or Print Settings (For Macintosh) in the Software User’s Guide .) If this sele[...]

104 Curled  Choose Reduce Paper Curl mode in the printer d river when you do not use our recomme nded paper. (See Other Print Options (for Windows ® ) or Print Settings (For Macintosh) in the Software User’s Guide .)  Turn the paper over in the paper tray, and print a gain. (Excluding letterhead paper) If the problems remains, switch the A[...]

Troubleshooting 105 B Curled  Lift up the output tray support flap. Examples of poor print qu ality Recommendat ion[...]

106 Machine Information B Checking the Serial Number B You can see the machine’s Serial Numbe r on the LCD. a For MFC-7360 and MFC-7460DN, press Menu , 6 , 1 . For MFC-78 60DW, press Menu , 7 , 1 . Machine Info. 1.Serial No. b The machine will display the machine’s Serial Number on th e LCD. c Press Stop/Exit . Reset functions B The following r[...]

Troubleshooting 107 B How to reset the machine B a Press Menu , 0 . b Press a or b to display Reset . Press OK . c Press a or b to choose the reset function you want to use. Press OK . d Do one of the following:  To reset the settings, press 1 and go to step e .  To exit without making change s, press 2 and go to step f . e You will be asked [...]

108 C On-screen programming C Your machine ha s been desi gned to be easy to use. The LCD provides on-screen programming using the me nu keys. We have created step by step on-screen instructions to help you program your machine. Simply follow the steps as they guide you through the menu selectio ns and programming o ptions. Menu table C You can pro[...]

Menu and features 109 C Menu table C The factory settings are shown in Bold with an asterisk. Choose & OK Choose & OK to accept to exit Level 1 Level 2 Level 3 Level 4 O ptions Descriptions Page 1.General Setup 1.Mode Timer —— 0 Sec 30 Secs 1 Min 2 Mins * 5 Mins Off Sets the time to return to Fax mode and the time the machine will chang[...]

110 1.General Setup (Continued) 3.Volume 1.Ring — Off Low Med * High Adjusts the ring volume. See 1 . 2.Beeper — Off Low Med * High Adjusts the vol ume level of the beeper. 3.Speaker — Off Low Med * High Adjusts the spe aker volume. 4.Ecology 1.Toner Save — On Off * Increases the page yield of the toner cartridge. 2.Sleep Time — Range var[...]

Menu and features 111 C 1.General Setup (Continued) 6.Security (Continued) 1.Function Lock (MFC-78 60DW) — — Can restrict selected machine operation for up to 25 individual users and all other non-authorized Public users. See 1 . 2.Setting Lock — — Stops una uthorized users from changing the machine’s current settings. 7.Glass ScanSize ( [...]

112 2.Fax (Continued) 1.Setup Receive (In Fax mode only) (Continued) 2.F/T Ring Time 20 Secs * 30 Secs 40 Secs 70 Secs Sets the pseudo/double-ring time in Fax/Tel mode. 30 3.Easy Receive On * Off Receives fax messages without pressing Start . 31 4.Remote Codes On * ( l 51, #51) Off Allows you to answer all calls at extension telephones and use code[...]

Menu and features 113 C 2.Fax (Continued) 2.Setup Send (In Fax mode only) (Continued) 4.Batch TX On Off * Combines delayed faxes going to the same fax number at the same time of day into one transmission. See 1 . 5.Real Time TX Next Fax:On Next Fax:Off On Off * Sends a fax without using the memory. 6.Polled TX On Off * Sets up your machine with a d[...]

114 2.Fax (Continued) 4.Report Setting (Continued) 2.Journal Period Off Every 50 Faxes * Every 6 Hours Every 12 Hours Every 24 Hours Every 2 Days Every 7 Days Sets the interval for automatic printing of the Fax Journal. See 1 . 5.Remote Fax Opt 1.Fwd/Page/S tore Off * Fax Forward Paging Fax Storage PC Fax Receive Sets the machine to forward fax mes[...]

Menu and features 115 C 2.Fax (Continued) 0.Miscellan eous 1.Compatibility Normal * Basic(for VoIP) (MFC-7360 and MFC-7460DN) High * Normal Basic(for VoIP) (MFC-7860DW) Adjusts the equalization for transmission difficulties. VoIP service providers offer fax support using various standards. If you regularly experience fax transmission errors, choose[...]

116 Level 1 Level 2 Level 3 Options Descriptions Page 4.Printer (MFC-7860DW) 1.Emulation — Auto * HP LaserJet BR-Script 3 Chooses the emulation mode. See 1 . 2.Print Options 1.Internal Font 1.HP LaserJet 2.BR-Script 3 Prints a list of the machine’s internal fonts. 2.Configurat ion — Prints a list of the machine’s printer settings. 3.Test Pr[...]

Menu and features 117 C 4.Print Reports (MFC-7360 and MFC-7460DN) 5.Print Reports (MFC-7860DW) (Continued) 4.Fax Journal — — Lists informa tion about your last 200 incoming and outgoing faxes. (TX means Transmit. RX means Receive .) See 1 . 5.User Settings — — Lists your settings. 6.Network Config ( MFC-7460DN and MFC-7860DW ) — — Lists[...]

118 5.Network (MFC-7460DN) (Continued) 1.TCP/IP (Continued) 7.WINS Server — Primary [000-255]. [000-255]. [000-255]. [000-255] Secondary [000-255]. [000-255]. [000-255]. [000-255] Specifies the IP address of the primary or secondary WINS server. 8.DNS Server — Primary [000-255]. [000-255]. [000-255]. [000-255] Secondary [000-255]. [000-255]. [0[...]

Menu and features 119 C 5.Network (MFC-7460DN) (Continued) 5.Scan To FTP —— Color 100 dpi * Color 200 dpi Color 300 dpi Color 600 dpi Gray 100 dpi Gray 200 dpi Gray 300 dpi B&W 200 dpi B&W 200x100 dpi Chooses the file format to send the scanned data via FTP. 0.Network Reset —— 1.Reset 2.Exit Restore all network settings to factory d[...]

120 6.Network (MFC-7860DW) (Continued) 1.Wired LAN (Continued) 1.TCP/IP (Continued) 7.WINS Server Primary [000-255]. [000-255]. [000-255]. [000-255] Secondary [000-255]. [000-255]. [000-255]. [000-255] Specifies the IP address of the primary or secondary WINS server. 8.DNS Server Primary [000-255]. [000-255]. [000-255]. [000-255] Secondary [000-255[...]

Menu and features 121 C 6.Network (MFC-7860DW) (Continued) 1.Wired LAN (Continued) 6.Wired Enable — On * Off Enable or Disable the Wired LAN manually. 2.WLAN 1.TCP/IP 1.Boot Method Auto * Static RARP BOOTP DHCP Chooses the BOOT method that best suits your needs. 2.IP Address [000-255]. [000-255]. [000-255]. [000-255] Enter the IP address. 3.Subne[...]

122 6.Network (MFC-7860DW) (Continued) 2.WLAN (Continued) 2.Setup Wizard — — You can configure your print server. 3.WPS/AOSS — — You can easily configure your wireless network settings using the one-button push method. 4.WPS w/PIN Code — — You can easily configure your wireless network settings using WPS with a PIN code. 5.WLAN Status 1[...]

Menu and features 123 C 6.Network (MFC-7860DW) (Continued) 3.Scan To FTP —— Color 100 dpi * Color 200 dpi Color 300 dpi Color 600 dpi Gray 100 dpi Gray 200 dpi Gray 300 dpi B&W 200 dpi B&W 200x100 dpi Chooses the file format to send the scanned data via FTP. 0.Network Reset —— 1.Reset 2.Exit Restores all network settings to factory [...]

124 Level 1 Level 2 Level 3 Options Descriptions Page 0.Initial Setup 1.Receive Mode — Fax Only * Fax/Tel External TAD Manual Chooses the receive mode that best suits your needs. 27 2.Date&Time 1.Date&Time — Puts the date and time on the LCD and in headings of faxes you send. See 2 . 2.Auto Daylight On Off * Changes for Daylight Savings[...]

Menu and features 125 C 0.Initial Setup (Continued) 6.Reset 1.Network (MFC-7460DN and MFC-7860DW) 1.Reset 2.Exit Restores all network settings to factory default. 106 1.Address & Fax (MFC-7360) 2.Address & Fax (MFC-7460DN and MFC-7860DW) 1.Reset 2.Exit Restores all stored phone numbers and fax settings. 2.All Settings (MFC-7360) 3.All Setti[...]

126 Entering text C When setting certain menu sele ctions, such as the Station ID, you will need to type text characters. The dial pad keys have letters printed on them. The keys: 0 , # and l do not ha ve printed lette rs because they are used for special characte rs. Press the appropriate dial pad key the number of times shown in this reference ta[...]

Menu and features 127 C Special charact ers and symbols Press l , # or 0 , then press d or c to move the cursor to the symb ol or character you want. Pr ess OK to choose it. The symbols and characters below will appear depending on your menu selection. Press l for (space) ! " # $ % & ’ ( ) l + , - . / m Press # for : ; < = > ? @ [ [...]

128 D General D Note This chapter provides a summ ary of the machines ’ specificat ions. For ad ditional specifications visit http://w ww.brother.com / for details. Specifications D Printer Type Laser Print Method Electrophotography by semiconductor laser beam scanning Memory Capacity (MFC-7360) 16 MB (MFC-7460DN/MFC-7860 DW) 32 MB LCD (liquid cr[...]

Specifications 129 D Dimensions Weight With Consumables: (MFC-7360 ) 11.3 kg (MFC-7460DN / MFC-7860 DW) 11.6 kg Noise level Sound power Operating (Copying) (MFC-7360) L WA d = 6.74 B (A) (MFC-7460DN / MFC-7860 DW) L WA d = 6. 81 B (A) Standby: L WA d = 4.3 B (A) Sound pressure Operating (Printing): L PA m = 53 dB (A) Standby: L PA m= 3 0 dB (A) Tem[...]

130 Document Size D Document Size (Single- sided) ADF Width: 147.3 to 215.9 mm ADF Length: 1 47.3 to 355.6 mm Scanner Glass Width: Max. 215.9 mm Scanner Glass Length: Max. 297 mm[...]

Specifications 131 D Print media D 1 For labels, we recommend removing printed pages from the output paper tray immediately after they exit the machine to avoid the possibility of smudging. 2 60 to 105 g/m 2 for duplex print. Paper Input Paper Tray  Paper Type: Plain Paper, Thin Paper or Recycled Paper  Paper Size: Letter, A4, B5 (ISO/JIS), A[...]

132 Fax D 1 ‘Pages’ refers to the ‘IT U-T Test Chart #1’ (a typical b u siness letter, Standard resolution, MMR code). Specifications and printed materials are subject to change without prior notice. 2 ‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical business letter, Standard resolution, JBIG code). Specifications and printed [...]

Specifications 133 D Copy D Color/Monochrome Monochrome Copy Width Max. 204 mm Multiple Cop ies Stacks or Sorts up to 99 pages Reduce/Enlarge 25% to 400% (in increme nts of 1%) Resolution Up to 600  600 dpi First Copy Out Time Less than 11 seconds (from Read y mode and standard tray)[...]

134 Scanner D 1 For the latest driver updates for the Mac OS X yo u are using, visit us at http://solutions.brother.com/ . 2 Maximum 1200  1200 dpi scanning with the WIA driver in Windows ® XP, Windows Vista ® and Windows ® 7 (resolution up to 19200  19200 dpi can be chosen by us ing the scanner utility) Color/Mono Yes/Yes TWAIN Compliant [...]

Specifications 135 D Printer D 1 The print speed may vary depending on the type of document you print. Automatic 2- sided (Duplex) Prin t (MFC-7460DN/ MFC-7860DW) Yes Emulations (MFC-7860DW) PCL6, BR-Scr ipt3 (PostScript ® 3™ compatible) Resolution 600 dpi  600 dpi, HQ120 0 (2400  600 dpi) quality Print Speed (Duplex) (MFC-7460DN / MFC-786[...]

136 Interfaces D 1 Your machine has a Hi-Speed USB 2.0 inter face. The mach ine can also be connected to a computer that has a USB 1.1 interface. 2 Third-party USB ports are not supported. 3 See Network (LAN) on page 140 and the Network User's Guide for detailed network specifications. USB We recommend use a USB cable (Type A/B) that is no mor[...]

Specifications 137 D Computer requirements D Minimum Syst em Require ments and Supported PC So ftware Functions Computer Platform & Operating Syste m Version Processor Minimum Speed Minimum RAM Reco mmended RAM Hard Disk Sp ace to install Supported PC Software Functions Supported PC Interface 3 For Drivers For Applic ations Windows ® Operating[...]

138 1 Internet Explorer ® 6.0 or greater. 2 For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables to enhance up to 19200 x 19200 dpi. 3 Third-party USB ports are not supported. 4 PC-Fax supports black and white only. For the latest driver updates, vi sit http://solutions.brother .com/ . All trademarks, brand and product names are proper[...]

Specifications 139 D Consumable items D 1 Approx. cartridge yield is declar ed in accordance with ISO/IEC 19752. 2 Drum yield is approximate, and may vary by type of use. Toner Cartridge Starter Toner Cartri dge: Approx. 700 p ages (A4) 1 Standard Toner Ca rtridge: TN-420 Approx. 1,200 pages (A4) 1 High-Yield Toner Cartrid ge: TN-450 Approx. 2,600 [...]

140 Network (LAN) D Note For details about the full Network spec ifications, see the Network User's Guide . 1 See Computer requirements on page 137. 2 BRAdmin Professional and Web BRAdmin are available as a dow nload from http://solutions.brother.com/. LAN You can connect your machine to a networ k for Network Printing, Network Scanning, PC-Fa[...]

141 E E Brother numbers E IMPORTANT For technical and operational help, you must call the country wher e you bought th e machine. Calls must be made from within that country. Register your product E Please complete the Brothe r Warran ty Registra tion or, for your convenience and most efficient way to register your ne w product, register on-line at[...]

Index 142 F A Address Book .................... ................... ...... 8 ADF (automatic document feeder) using .............. ................ ................... .... 22 Answering machine (TAD) connecting ................... ................... ....... 35 Automatic fax receive ............ ................... .............. 29 easy receive ...[...]

143 F H HELP LCD messages ................... ................ 108 Menu Table ......................... ................ 109 Hook key .................... ................... ...... 8 , 37 I Ident-A-Call ................... ................ ........... 32 Ident-A-Ring ........................ ................ ..... 32 J Jacks EXT external telephone[...]

144 R Redial/Pause key ........... ................... 40 , 42 Register your product ........... .................. 141 Replacing drum unit ........................ ................... .... 63 toner cart ridge ............. ................... ....... 57 Reports Transmission Verification .................. .... 26 Resolution copy ........ .........[...]

Visit us on the World Wide Web http://www.brother.com/ These machines are approved for use in the coun try of purch ase only. Local Brother companies or their dealers will only support machin es purchased in their own countries. LX5016001 USA/CAN Printed in Vietnam[...]