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BT SYNERGY 4500 manual

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Table of contents for the manual

  • Page 1

    Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 U s e r Guid e B T S YNERGY 4500[...]

  • Page 2

    Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 • 11 Minutes digital recording time. • 255 Name and number phonebook to store all your contact numbers for easy dialling. • Copy the whole phonebook or individual entries to and from your mobile phone SIM card. • Send and receive text messages*. • Caller Display lets you see who[...]

  • Page 3

    Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 This User Guide provides you with all the information you need to get the most from your phone. Before you make your first call you will need to set up your phone. F ollow the simple instructions in ‘Getting Started’, on the next few pages. Need help? If you have any problems setting [...]

  • Page 4

    Getting started Location . . . . . . . . . . . . . . . . . . . . . . .7 Setting up . . . . . . . . . . . . . . . . . . . . . .7 Setting up for multiple packs . . . . . . . .8 Set the date and time . . . . . . . . . . . . .9 Getting to know your phone Handset buttons . . . . . . . . . . . . . . . . .11 Handset display icons . . . . . . . . . . . . .[...]

  • Page 5

    5 In this guide Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com Base settings Base ringer volume . . . . . . . . . . . . . . .35 Base ringer melody . . . . . . . . . . . . . . .35 PIN code . . . . . . . . . . . . . . . . . . .[...]

  • Page 6

    Delete a Calls list number . . . . . . . . . .58 Delete the whole Calls list . . . . . . . . . .58 Call Waiting . . . . . . . . . . . . . . . . . . . . .59 V oice Mail/Message W aiting . . . . . . . .60 T ext Messaging Subscribe to the text messaging service .61 Cost of the fixed line service . . . . . . . .61 Send a text message . . . . . . . . . [...]

  • Page 7

    Location Y ou need to place your B T Synergy 4500 within 2 metres of the mains power socket and telephone socket so that the cables will reach. Make sure it is at least 1 metre away from other electrical appliances to avoid interference. Y our B T Synergy 4500 works by sending radio signals between the handset and base. The strength of the signal d[...]

  • Page 8

    2. Rechargeable batteries are already fitted in your handset. T o activate the batteries, pull the plastic tab away from the bottom of the handset as shown. 3. Place the handset on the base to charge for at least 24 hours. The red Charging light comes on. When the handset is fully charged the display shows the symbol. 4. After 24 hours, plug one en[...]

  • Page 9

    2. R echargeable batteries are already fitted in your handset. T o activate the batteries, pull the plastic tab away from the bottom of the handset as shown previously. 3. Place the handset on the charger and charge for at least 24 hours. The red charging light will come on. Y our B T Synergy 4500 additional handset comes pre- registered to the bas[...]

  • Page 10

    If you subscribe to a Caller Display Service from your network provider the time will be set when you receive your first call. Set the time 1. Press or until Date & Time Settings is displayed then select OK option. 2. Press or until Set Time is displayed, select the OK option. The first digit is highlighted. 3. Enter the current time in 24-hour[...]

  • Page 11

    Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com 13 46 7 R Int LNR 9 2 5 8 0 Menu Option button (middle) In standby or talk mode , press to open the Phonebook, page 22 . Option button (left) In standby or talk mode , when the s[...]

  • Page 12

    12 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com Getting to know your phone Battery levels Shows handset battery status. Scrolls when the handset is charging in the base. Phonebook Select icon to view the phonebook. Calls li[...]

  • Page 13

    F ind Play BT Synergy 4500 De l Getting to know your phone Base buttons and LEDs Delete Use to delete messages and memos. Charging light (RED) Comes on when the handset is charging on the base. SIM Reader Insert your mobile phone SIM card here to copy to and from the phonebook, page 27 . Skip > Lets you skip forward through your messages/memos, [...]

  • Page 14

    14 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com Menu Navigating the menus Y our B T Synergy 4500 has an easy to use menu system. Each menu has a list of options, which you can see on the menu map on the following page. When[...]

  • Page 15

    Menu map Getting to know your phone Answer off on Record Memo Back Ok Answer Settings Answer Mode Outgoing Message Answer Delay Message Alert R emote A ccess Code TXT Menu Write Message Inbox Outbox TXT Settings - Server number Server Activation Sub Address Checking Message Alert Common Box Sub Address User Boxes Settings Send Option Save Handset S[...]

  • Page 16

    Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com Switch the handset power on/off Press and hold to switch off. Press to switch back on. Make an external call 1. Lift the handset and press . The icon is displayed. 2. When you he[...]

  • Page 17

    17 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com Caller Display If you have subscribed to your network’s Caller Display service, the caller’s number (or name if stored in the phonebook) is displayed. See page 56 for more[...]

  • Page 18

    18 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com Secrecy During a call, you can talk to someone nearby without your caller hearing. 1. Select Sec option. Secrecy On appears in the display and your caller cannot hear you. 2. [...]

  • Page 19

    19 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com If the number is stored in the Directory and a name/number match is found, the name will be displayed instead. Redial numbers can be up to 32 digits long. Switch to handsfree [...]

  • Page 20

    20 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com Press to delete any unwanted digits and then enter new ones using the keypad. Y ou will not be able to copy a number to the phonebook if the phonebook is already full. If you [...]

  • Page 21

    21 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com If you press any button while the keypad lock is on, the display will show Press Unlock then for 3 seconds and then return to standby. IMPOR T ANT If the keypad is locked you [...]

  • Page 22

    22 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com 1. Press on the base. The paged handset(s) rings 2. Press to stop the paging ring Or Press any button on the handset. 255 Name and number phonebook Y ou can store up to 255 na[...]

  • Page 23

    23 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com Entering numbers Make sure you enter the full telephone number including the dialling code if you subscribe to a Caller Display service and want the name of your caller displa[...]

  • Page 24

    24 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com Edit a name and number 1. Select the option. The phonebook entry you used last is displayed. 2. Use or to scroll and find the entry you want to edit or search alphabetically. [...]

  • Page 25

    25 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com If you decide not to delete, select the Save option. 2. Use or to scroll and find the entry you want to edit or search alphabetically. 3. Select Opt , then use or to display D[...]

  • Page 26

    26 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com The display then shows Copying From Handset X . When copying is complete the new entry will be displayed in the phonebook list. 6. At the original handset a beep will confirm [...]

  • Page 27

    27 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com Problems copying numbers If you try to copy a phonebook entry to another handset and the other handset is switched off, out of range, or the number of the handset you have ent[...]

  • Page 28

    28 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com 5. The display will show Please Wait while it checks your SIM card, followed by one of the below results: Copying will be displayed, followed by the entry name if copying an e[...]

  • Page 29

    29 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com Access code 1. Select option. 2. Use or to select Access code and press OK . 3. On and Off are displayed as options. Either, select On to activate prefix dialling. Code: is di[...]

  • Page 30

    30 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com Y ou will hear a sample ring for all settings (except Off). Handset ringer volume The handset has 6 ringer volume settings: Off and 1–5 where, 1=low and 5=high. The default [...]

  • Page 31

    31 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com 3. Use or to choose between External Melody or Internal Melody then select the OK option. 4. The current melody is highlighted and played. Press or to highlight the melody you[...]

  • Page 32

    32 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com Auto answer If you set Auto Answer to ON, when you receive an incoming call and the handset is in the base, you can pick it up to answer the call. Y ou do not need to press . [...]

  • Page 33

    33 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com 4. Select the OK option and you will hear a confirmation tone. 5. Press and hold to exit and return to standby. Display language Y ou can change the language that is shown on [...]

  • Page 34

    34 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com If you switch the handset key tones off, you will not hear any confirmation tones when altering settings. to sound when the batteries are low or when your handset goes out of [...]

  • Page 35

    35 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com Base ringer volume The base has 6 ringer volume settings: Off or 1 to 5. The default setting is 5. 1. Press or until Base Settings is displayed then select the OK option. 2. B[...]

  • Page 36

    36 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com For security when you enter each digit of the PIN code it will be displayed as a * . PIN code Y our B T Synergy 4500 has a security PIN code which you will need to change some[...]

  • Page 37

    37 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com 1. Press or until Base Settings is displayed then select the OK option. 2. Press or until Dial Mode is displayed then select the OK option. 3. Press or to highlight the dial m[...]

  • Page 38

    38 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com Default settings Handset Name B T SYNER GY Low Battery T one ON Out of Range T one ON Key T ones ON Auto Answer ON Handset Internal Ringer Melody 1 Handset Internal Ringer V o[...]

  • Page 39

    39 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com If you subscribe to a Caller Display Service from your network provider the time will be set when you receive your first call. Set the date and time T o set date and time plea[...]

  • Page 40

    40 If you experience any problems, please call the Helpline on 0870 605 8047 Synergy 4500 – Issue 3 – Edition 1 – 21.08.06 – 7771 Y our B T Synergy 4500 can digitally record up to 11 minutes of messages, with each message lasting a maximum of 3 minutes. As well as recording incoming messages, you can record memos for other users. Y ou can o[...]

  • Page 41

    41 If you experience any problems, please call the Helpline on 0870 605 8047 Symbol Definition r (flashing) Message recording (memo, outgoing message or incoming message). t or 2 to 9 Setting or reading answer delay. 8 - 0 Counting down. Setting up the answering machine Switch the answering machine ON/OFF using the base 1. Press and release to swit[...]

  • Page 42

    42 If you experience any problems, please call the Helpline on 0870 605 8047 Base loudspeaker volume Y ou can adjust the base loudspeaker volume from 0 (volume off) to 9, plus H (maximum volume). The default level is 5. 1. Press to increase the volume or to decrease the volume. Answer delay Answer delay sets the number of times your B T Synergy 450[...]

  • Page 43

    43 If you experience any problems, please call the Helpline on 0870 605 8047 The default setting is OFF . The message alert beep is at the volume you have set for the loudspeaker. setting will be announced to confirm e.g. “C alls will be answered after 6 rings”. Check the answer delay setting 1. Press and release . The current setting will be a[...]

  • Page 44

    44 If you experience any problems, please call the Helpline on 0870 605 8047 T o check the audible message alert setting 1. Press and release . The prompt will announce, ‘Message alert on/off’, as appropriate. T o set audible message alert via the base 1. Press and hold to change the setting. The prompt will announce, ‘Message alert on/off’[...]

  • Page 45

    45 If you experience any problems, please call the Helpline on 0870 605 8047 T o hear the current OGM before recording a new one, select the Play option. Answer Only The pre-set Answer Only outgoing message, where callers hear an announcement but cannot leave a message, is “Hello, your call cannot be taken at the moment and you cannot leave a mes[...]

  • Page 46

    46 If you experience any problems, please call the Helpline on 0870 605 8047 6. After the tone, speak your message clearly into the handset and press to end recording. The prompt will announce, “Y our outgoing message is” , and your message will be played back to you. Check your outgoing message (via the handset) 1. Press or until display shows[...]

  • Page 47

    47 If you experience any problems, please call the Helpline on 0870 605 8047 Via the handset: 1. Press or until display shows Answer Settings and select the OK option. 2. The display shows Answer mode , select the OK option. 3. Use or to display either: Answer & Record OR Answer Only and select the OK option. Y our chosen outgoing message will [...]

  • Page 48

    48 If you experience any problems, please call the Helpline on 0870 605 8047 Via the base: 1. Press and hold until you hear, “Please select outgoing message” then release the button. 2. T o select Answer and Record, press and release or to select Answer Only, press and release . The selected OGM begins to play back. 3. Whilst your selected outg[...]

  • Page 49

    49 If you experience any problems, please call the Helpline on 0870 605 8047 During playback: • Press , to pause a message, P will flash in the display and you will hear a beep every 10 seconds. • Press again to resume playback. • Press to play the next message. • Press and hold to play the next message at 1 1 ⁄ 2 times the speed (fast pl[...]

  • Page 50

    50 If you experience any problems, please call the Helpline on 0870 605 8047 Using the answering machine via the handset Y ou can use your BT Synergy 4500 for a variety of functions: to listen to your messages; delete, skip forward or backward; record a memo or new outgoing message, and to screen incoming calls. Message playback 1. Select the optio[...]

  • Page 51

    51 If you experience any problems, please call the Helpline on 0870 605 8047 During playback, you can select the following options using the handset: • Press once to repeat the current message. • Press twice to play the previous message. • Press to delete the current message. • Press to play the next message. At the end of playback: Y ou wi[...]

  • Page 52

    52 If you experience any problems, please call the Helpline on 0870 605 8047 Make sure the volume on the base is set to an audible level, see page 42. Y ou can adjust the call screening volume using the or buttons. Menu Menu 2. Y ou will hear, “Please speak after the tone. T o end recording press square”. 3. After the beep, speak your memo clea[...]

  • Page 53

    53 If you experience any problems, please call the Helpline on 0870 605 8047 T o screen a call via the handset (when the handset is off the base) 1. When your B T Synergy 4500 rings, select the Screen option. Y ou can hear your caller begin to leave a message. Display shows Screening and Talk above the right hand option button. 2. If you want to in[...]

  • Page 54

    54 If you experience any problems, please call the Helpline on 0870 605 8047 If you enter the incorrect PIN code you will be allowed one further attempt, if it is still incorrect you will hear, “Thank you for calling”, and your B T Synergy 4500 will hang up. If no button is pressed for 8 seconds or more your B T Synergy 4500 will hang up. 2. Pr[...]

  • Page 55

    55 If you experience any problems, please call the Helpline on 0870 605 8047 2. Enter your 3 digit code. Y ou will hear, “Y ou have ‘n’ new messages” and they will be played back. If you have no new messages, you will hear, “Y ou have no new messages, to hear main menu press 1”. Operating your answering machine remotely When you have ac[...]

  • Page 56

    56 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com T o ensure that the caller’s name is displayed, make sure you have stored the full number, including the dialling code in the phonebook. Caller Display If you have subscribe[...]

  • Page 57

    57 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com B T Calling F eatures 2. Use or to scroll through the list. 3. T o dial a displayed number, press . The number will be dialled automatically and the display will show Dialling[...]

  • Page 58

    58 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com If you decide not to delete, select the Save option. Delete a Calls list number 1. Select the option. The most recently received number or name will be shown. 2. Use or to scr[...]

  • Page 59

    59 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com IMPOR T ANT T o use Call Waiting you must first subscribe to the service from your network provider. A quarterly fee is payable. For more information on B T Calling Features c[...]

  • Page 60

    60 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com V oice Mail/Message Waiting If you are connected to a compatible switchboard/PBX and you have new voice messages waiting, the symbol will flash in the display to alert you. Y [...]

  • Page 61

    61 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com IMPOR T ANT Y ou must subscribe to your Network Provider’s Caller Display service so that you can use text messaging and you must not withold your telephone number. A quarte[...]

  • Page 62

    62 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com Send a text message 1. Press or , TXT Menu is displayed. Select the OK option. 2. If you have set up personal user areas , press or to highlight the user area you want and pre[...]

  • Page 63

    63 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com Save – will save to outbox so messages can be sent/completed later. Select OK again to confirm and view the sending mode options: Press or to select Text , Fax or E-Mail and[...]

  • Page 64

    64 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com Delete – to delete a message. Select OK . Delete Message? is displayed. Select Del to delete, Message Deleted is displayed. Or select Save to cancel deletion and Message Sav[...]

  • Page 65

    65 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com If there is a problem sending a message the display shows Message Sending Failed and the handset returns to standby. If you open the Outbox the message is marked ! as it is no[...]

  • Page 66

    66 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com Standard text entry With standard text entry you can enter a word by pressing each letter button a number of times to display the character you want on the screen. For example[...]

  • Page 67

    67 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com same button as the one you have just entered, wait for the cursor to move to the right before trying to enter it. Receiving and reading text messages When you receive a new te[...]

  • Page 68

    68 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com Or T o view the details for another message , press or to scroll and highlight the message you want and then select the OK option. F or each message, you will see: • The sen[...]

  • Page 69

    69 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com If you want to edit the message before forwarding, use Clear to delete characters and enter new ones using the keypad. If the number is already stored in the phonebook, this o[...]

  • Page 70

    70 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com Read, edit, send or delete texts stored in the Outbox 1. Press or , TXT Menu is displayed. Select the OK option. 2. Press or until Outbox is displayed. Select the OK option. 3[...]

  • Page 71

    71 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com Send to is displayed, select OK . Either enter the number you want to send to using the keypad or select a number from the phonebook or Calls list and select OK . Select OK ag[...]

  • Page 72

    72 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com Y ou can enter up to 4 Service Centre numbers. The Incoming Service number is: 080058752 . The Outgoing Service number is: 1470P1709400 . Adding or changing Service Centre num[...]

  • Page 73

    73 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com Select a Send Service Centre number If you have more than one Service Centre stored on your B T Synergy 4500 you will need to select the one you want to use for sending. Y our[...]

  • Page 74

    74 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com Message alert beeps When you receive a text message, the message alert beeps will sound. These beeps can be switched on or off. 1. Press or , TXT Menu is displayed. Select the[...]

  • Page 75

    75 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com Set a user area 1. Press or , TXT Menu is displayed. Select the OK option. 2. Press or until TXT Settings is displayed. Select the OK option. 3. Press or until User Boxes Sett[...]

  • Page 76

    76 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com How callers send a text to a user area When your caller sends a text, by simply adding your 1- digit sub-address number on the end of your telephone number, the text will auto[...]

  • Page 77

    77 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com Edit a user area 1. Press or , TXT Menu is displayed. Select OK . 2. Press or until TXT Settings is displayed. Select OK . 3. Press or until User Boxes Settings is displayed. [...]

  • Page 78

    78 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com Delete a user area 1. Press or , TXT Menu is displayed. Select OK . 2. Press or until TXT Settings is displayed. Select OK . 3. Press or until User Boxes Settings is displayed[...]

  • Page 79

    79 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com If the Common Box sub-address is currently being used to send/receive messages, 9 will be displayed. 4. A list of all stored sub-addresses is displayed, select the OK option. [...]

  • Page 80

    80 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com Send option settings Change the auto save setting 1. Press or , TXT Menu is displayed. Select OK . 2. Press or until TXT Settings is displayed. Select OK . 3. Press or until S[...]

  • Page 81

    81 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com Y ou must charge your additional handset for 24 hours before registering it. Y ou can use up to five BT Synergy 4000 handsets with your B T Synergy 4000 base to extend your ph[...]

  • Page 82

    82 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com 4. Use the keypad to enter the number of the base you want to register to ( 1 – 4 ), then select the OK option. The display shows, e.g. Search for Base 2 (for base 2) and th[...]

  • Page 83

    83 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com Y ou cannot de-register the handset you are using. De-register a handset 1. Press or until Registration is displayed, then select the OK option. 2. Press or until De-Register [...]

  • Page 84

    84 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com T ransferring calls Y ou can transfer an external call to another handset registered to the base. During your call: 1. Press and hold . Y our external caller will be put on ho[...]

  • Page 85

    85 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com 2. Enter the internal handset number that you want to hold the 3-way call with, then select the OK option. 3. When the internal handset user answers, select the Con option to [...]

  • Page 86

    86 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com Phone does not work • Have you installed the batteries correctly? See page 93. • Check that the mains power is correctly connected. No dial tone • Is the telephone cord [...]

  • Page 87

    87 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com No display • The batteries may be flat, dead or incorrectly inserted. • Recharge or replace the batteries. icon flashes • Is the handset registered correctly to the base[...]

  • Page 88

    88 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com Cannot access your messages from another phone • Have you changed the remote access security PIN code? See page 53 . Always keep a note of the new PIN code in a safe place. [...]

  • Page 89

    Buzzing noise on my phone or on other electrical equipment nearby • Sometimes your B T Synergy 4500 can interfere with other electrical equipment if it is placed too close. It is recommended that you place your B T Synergy 4500 at least one metre away from electrical appliances or metal obstructions to avoid any risk of interference. Customer Hel[...]

  • Page 90

    90 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com Cannot receive text • Y ou will not be able to receive text messages until you have first sent a message. The first message sent registers you with the text service. • Mor[...]

  • Page 91

    General sales enquiries • B T Residential lines – call 150. B T Business lines – call 152. • For non B T line customers, call 0800 800 150 (residential) or 0800 800 152 (business). • Additional handsets are available from the Helpdesk on 0870 605 8047. Billing enquiries • Refer to the telephone number shown on your telephone bill. Other[...]

  • Page 92

    92 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com If you are sending a message from a fixed line phone to another fixed line phone • Forces a message you send to be delivered as a voice text even though the recipient may have a text enabled phone and usually receives written text. Th[...]

  • Page 93

    93 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com IMPORTANT This equipment is not designed for making emergency telephone call when the power fails. Alternative arrangements should be made for access to emergency services. Th[...]

  • Page 94

    94 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com It is recommended that you place your product at least one metre away from such appliances to minimise any risk of interference. • Never dispose of batteries in a fire. Ther[...]

  • Page 95

    Guarantee Y our BT Synergy 4500 is guaranteed for a period of 12 months from the date of purchase. Subject to the terms listed below, the guarantee will provide for the repair of, or at B T’s or its agent’s discretion, the option to replace the B T Synergy 4500 or any component thereof, (other than batteries), which is identified as faulty or b[...]

  • Page 96

    96 Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com allowed. If the total REN of 4 is exceeded, the telephones may not ring. With different telephone types there is no guarantee of ringing, even when the REN is less than 4. Any[...]

  • Page 97

    Connecting to a switchboard This product is intended for use within the UK for connection to the public telephone network and compatible switchboards, which support tone and pulse dialling and timed break recall. If in doubt please consult your service provider. Inserting a pause With some switchboards, after dialling the access code you may have t[...]

  • Page 98

    Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993[...]

  • Page 99

    Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993[...]

  • Page 100

    Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 Offices worldwide The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British T elecommunications plc’s respective standard conditions of contract. Nothing in th[...]