Canon PS-NX6000 manual

ColorPASS-Z6000/PS-NX6000 Color Server Installation and Ser vice Guide for Canon color copiers A guide for ser vice technicians Pa rt Number: 45035311[...]

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Copyright © 2003 Electronics for I maging, Inc. and Canon Inc. All rights r eserved. This publication is protected by copyright, and all rights are reserved. N o part of it may be reproduced or transmitted in any form or by any means for any purpose without express prior written consent from Electronics for I maging, Inc., except as expr essly per[...]

Restricted Rights Legends F or defense agencies: Restricted Rights Legend. Use, r eproduction, or disclosure is subject to restrictions set forth in subparagraph (c)(1)(ii) of the Rights in T echnical Data and Computer Software clause at 252.227.7013. F or civilian agencies: Restricted Rights Legend. Use, r eproduction, or disclosure is subject to [...]

Software License Agr eement This is a legal agreement between you and Electr onics for Imaging, Inc. (“Electr onics for Imaging”), which is the supplier of the software (the “S oftware ”) that accompanies this product (the “Pr oduct”). Y our installation and use of the Software indicates your agreement to the following terms and conditi[...]

Limitation Of Liability IN NO EVENT WILL E lectronics for Imaging OR ITS SUPPLIERS BE LIABLE FOR ANY DAMA GES, INCLUDING LOSS OF DA T A, LOST PR OFITS, COST OF COVER OR O THER SPECIAL, INCIDENT AL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING FR OM THE USE OF THE SOFTW ARE OR CODED FONT PR OGRAMS, HO WE VER CAUSED AND ON ANY THEOR Y OF LIABILITY . THI[...]

Contents vii Pref ace About this guide xi About the illustrations in this guide xii T erminology and conventions xii Precautions xiii T ools y ou will need xiv Chapter 1: Introduction Featur es 1-1 How the ColorP ASS operates 1-2 Print options 1-3 User so ftwar e 1-4 F iery W ebT ools 1-5 Chapter 2: Preparing f or Installation Installation sequence[...]

Contents viii Chapter 4: Service Procedur es Overvie w 4-1 System software 4-1 Accessing components 4-3 Remo ving the front panel 4-8 Checking internal connections 4-11 Restoring and verifying functionality after service 4-14 Reassembling the system 4-14 V erifying functionality 4-16 Removing and r eplacing boards 4-17 Copier interface board 4-17 U[...]

Contents ix Diagnostic tools 5-22 Copier interface board diagnostics 5-22 T est E-mail 5-23 P rinting the T est P age 5-25 Appendix A: Specifications Hardw are featur es A-1 Networking and connectivity A-1 User so ftwar e A-1 Safety and emissions compliance A-1 Appendix B: Replacing top and side plastics Procedur es B-1 Index[...]

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About this guide xi The Installation and S ervice Guide is intended for authorized ColorP ASS and copier service technicians installing or ser vicing the ColorP ASS. If you are not an authoriz ed service technician, you should not attempt to install or ser vice the ColorP ASS. Electronics for I maging does not warrant the performance if the ColorP [...]

xii Pref ace About the illustrations in this guide The illustrations in this guide reflect the current shipping v ersion of the ColorP ASS at the time of publication. Components shown in these illustrations are subject to change. To receive information about any ColorP ASS components that do not match the illustrations in this guide, contact your [...]

xiii Precautions Pr ecautions Always observe the following general precautions when installing and servicing the ColorP ASS: • Report any shipping damage . If there is any evidence of shipping or handling damage to the packing boxes or their contents, save the damaged boxes and parts, call the shipper immediately to file a claim, and notify your[...]

xiv Pref ace • When you unpack the ColorP ASS from the carton for the first time, touch a metal area of the copier to discharge the static on your body . •B efore you r emove the side panel(s) and handle internal components, touch a metal part of the ColorP ASS. • Leave new electronic components inside their antistatic bags until you are r e[...]

1 Featur es 1-1 The ColorP ASS adds computer connectivity and highly efficient Adobe P ostScript 3 printing capability to copiers. It is optimiz ed for high-speed network communications, processing, rasterization, and printing of continuous tone color and monochrome pages. F eatures The ColorP ASS, as an integral part of the customer’ s printing[...]

1-2 1 Introduction How the ColorP ASS operates The ColorP ASS enables the customer to use a copier as a printer and scanner . Users can print to the ColorP ASS from networked PCs running M icrosoft W indows, from networked Mac OS computers, and from networ ked UNIX workstations running TCP/IP . The custom-designed boards and system software of the [...]

1-3 1 Print options F IGURE 1-2 ColorP ASS functional diagram Print options The ColorP ASS supports a variety of applications to create and print pages of text and/or images. The ColorP ASS operates over a network. Sending print jobs o ver a network to the ColorP ASS allo ws users to print documents directly from applications in which they ar e cre[...]

1-4 1 Introduction User so ftw ar e The following user software is pr ovided on the U ser S oftware CD . Adobe PS P rinter Driv er Enables users to print to the ColorP ASS from Windo ws and Mac OS computers; also supports special ColorP ASS and P ostScript 3 features. P ostScript Printer Description files (PPDs) F iles for use with the P ostScript[...]

1-5 1 User so ftwar e Fiery W ebT ools The ColorP ASS can support Internet or intranet access with F iery W ebT ools ™ , which include: •S tatus •W ebSpooler •I nstaller •W ebLink •W ebScan F or more information on F iery W ebT ools, see the user documentation. Color management files ColorSync and ICM color management files that enabl[...]

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2 Installation sequence 2-1 This chapter includes the following information: •S ummary of the installation sequence • Checking the customer site •U npacking the ColorP ASS • ColorP ASS front and back o verview Installation sequence F amiliarize y ourself with this chapter and Chapter 3 of this guide before you attempt an installation. The i[...]

2-2 2 Preparing f or Installation F IGURE 2-1 Recommended installation steps and references Mac OS computers PC computers UNIX work stations ColorP ASS Full ColorP ASS functionality U npack the ColorP ASS, page 2-5 Initial startup; page 3-1 Connect copier in terface cable; pag e 3-3 Print a T est Page an d Configuration pag e; page 3-4 Network adm[...]

2-3 2 Checking the customer site Checking the customer site Before you install the ColorP ASS, check site conditions and inform the customer of any installation requirements. Copier model ❑ Is the service mode COPIER > OPTION > REMOTE set to 2? ❑ Is there space near the copier f or the ColorP ASS? Make sure that ther e is space for the Co[...]

2-4 2 Preparing f or Installation Network ❑ What is the network cable and connection type? •U nshielded twisted pair for 100/1000BaseT ❑ Is the network connection r eady and tested for ColorP ASS installation? To verify that the network is functioning before you attach the ColorP ASS: • Ask the network administrator to print a document on a[...]

2-5 2 Unpacking the ColorP ASS Unpacking the ColorP ASS The ColorP ASS is assembled and shipped from the factory in a box that includes all necessary cables and documentation, as shown in F igure 2-2 on page 2-6. T O UNPACK THE C OLOR PASS 1. Open the box and r emov e the packing material. Y ou may want to save the original boxes and packing materi[...]

2-6 2 Preparing f or Installation F IGURE 2-2 Contents of ColorP ASS shipping box ColorP ASS Pow er cable(s) Copier interface cable Media package[...]

2-7 2 Front and back panels Fr ont and back panels After unpacking the ColorP ASS, familiarize yourself with the fr ont and back panels before you connect it to the copier. F IGURE 2-3 Fr ont and back panels Front panel USB ports (ES-1000) Ke yboard (option) Not used Pow er cable connector Monitor (option) Serial port (ED-100) Pa r allel port (dong[...]

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3 Preliminary check out 3-1 After you unpack or service the ColorP ASS, power on the system and allo w it to start completely before you connect the ColorP ASS to the copier and the network. Pr eliminary checkout The following procedur e describes how to connect pow er and start the ColorP ASS. T O CONNECT POWER AND START THE C OLOR PASS 1. Connect[...]

3-2 3 Connecting the ColorP ASS 3. P ow er on the ColorP ASS by pressing the po wer b utton on the front panel. The power supply automatically senses the corr ect voltage. Allow startup to proceed without interruption. Do not press any buttons on the Control P anel while the system is starting. F IGURE 3-3 Po w ering on the ColorP ASS 4. W ait f or[...]

3-3 3 Connecting to the copier Connecting to the copier After completing the preliminary checkout, connect the ColorP ASS to the copier. The ColorP ASS communicates with the copier through a cable from the ColorP ASS copier interface board to the interface port on the copier. T O CONNECT TO THE COPIER 1. P ow er off the copier. Check with the netwo[...]

3-4 3 Connecting the ColorP ASS V erifying the connection After you connect the ColorP ASS to the copier, print the T est P age and the Configuration page to verify that the connection between the ColorP ASS and the copier is good. Printing the T est P age and Configur ation page Before connecting the ColorP ASS to the network, print the T est P [...]

3-5 3 V erifying the connection T O PRINT THE T EST P AGE 1. P ow er on the copier and allow it to w arm up. 2. P ow er on the ColorP ASS using the power b utton on the front panel (see page 3-1). 3. Make sur e that the copier is not in use and that the Info scr een on the ColorP ASS Control P anel reads Idle . 4. Make sur e the Service Mode COPIER[...]

3-6 3 Connecting the ColorP ASS T O PRINT A C ONFIGURATION PAGE 1. P ow er on the copier and allow it to w arm up. 2. Make sur e the Service Mode COPIER > OPTION > REMOTE on the copier is set to “2.” 3. P ow er on the ColorP ASS by pressing the po wer b utton on the front panel (see page 3-1). 4. At the Idle scr een, press the Menu b utto[...]

3-7 3 Installing additional options Installing additional options If the customer has purchased additional options, install those before connecting the ColorP ASS to the network. F or installation instr uctions, see the documentation included in each option kit. After installing options, print the T est Page to v erify that the system is operating [...]

3-8 3 Connecting the ColorP ASS T O CONNECT A TWISTED PAIR CABLE T wisted pair (unshielded twisted pair cable for 100/1000BaseT) uses an RJ-45 connector that connects to the back of the ColorP ASS (see F igure 3-5 on page 3-7). 1. Shut down and po wer o ff the ColorP ASS before connecting it to an y network de vice (see page 3-16). 2. P ow er off t[...]

3-9 3 Using the Contr ol P anel Using the Contr ol P anel Once you install the ColorP ASS and verify that it powers up correctly , you can use the Control P anel to access and monitor differ ent functions. The current status of the ColorP ASS and S etup information are displayed in the ColorP ASS display window. A ctivity can be monitored in the di[...]

3-10 3 Connecting the ColorP ASS Activity light The activity light indicates current activity . If the light is: Buttons Flashing or solid red An error has caused printing to be disabled. The activity light also flashes red briefly during startup. Solid green The ColorP ASS is idle or starting up. Flashing gr een The ColorP ASS is processing or p[...]

3-11 3 Using the Contr ol P anel Control P anel screens and icons When the ColorP ASS is in P rint mode, you can pr ess the Menu button to cy cle through four screens: three status scr eens (Info, RIP , and Print) and the F unctions menu. When the ColorP ASS is idle, pressing the M enu button cy cles between the Info screen and the Functions menu. [...]

3-12 3 Connecting the ColorP ASS The display window screens and icons ar e: Alert Status If a problem occurs during printing or processing, the Alert Status scr een is activated, displaying an error message. F or information on user error messages, see the J ob Management Guide . P rint Status When the ColorP ASS is printing, the P rint S tatus scr[...]

3-13 3 Using the Contr ol P anel Info S tatus The Info S tatus screen displays information about the server’ s current activity and software version. This screen is always active, and it appears in the display window when no other screen is selected. I t displays the following information: Server Name —The ColorP ASS name as it is configured i[...]

3-14 3 Connecting the ColorP ASS Functions menu The Functions menu allo ws you to perform a variety of administrative functions that do not affect the print jobs of other users. U se the U p and Down buttons to scr oll through the list of functions. P ress the line selection button next to the function you want to select. The following functions ar[...]

3-15 3 Using the Contr ol P anel Resume Printing— Reestablishes communication betw een the copier and the ColorP ASS so that the system continues processing and printing jobs following Suspend Printing . Shut Down— Pro vides three ways to shut down the ColorP ASS: • Restart Server (soft reset)— Resets the server software but does not r eboo[...]

3-16 3 Connecting the ColorP ASS Shutting down and r estarting The ColorP ASS will probably be left on all the time at the customer site. R emember that when the ColorP ASS is pow ered off, networ k access to the copier is interrupted. Shut down the ColorP ASS when you need to service it or the copier, and before you remo ve or attach any cables to[...]

3-17 3 Shutting down and r estarting T O RESTART THE C OLOR PASS 1. If the ColorP ASS is alr eady on, make sur e it is not receiving, pr ocessing, or printing a document. When Printing or Ripping appears on the Control P anel, the ColorPASS is curr ently processing a print job. W ait until the job is complete and Idle is displayed in the Info scree[...]

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4 Overvie w 4-1 G enerally , the ColorP ASS requires no r egular service or maintenance. Use the procedures in this chapter to inspect, remo ve, reseat, and replace major har dware components, as well as install system software. Overvie w This chapter includes information about servicing the following components: • Boards and cables •M otherboa[...]

4-2 4 Service Procedur es F IGURE 4-1 Exploded view of ColorP ASS components 20 1 6 14 7 12 13 11 5 21 Key 1. Front panel 2. User interface boar d 3. DVD driv e 4. DVD driv e ribbon cable 5. P ower , reset, and speaker cables 6. HDD brack et 7. Side panel (left) 8. HDD 9. HDD ribbon cable 10. Board e xtender 11. Copier interface boar d 12. CPU cool[...]

4-3 4 Accessing components Accessing components The ColorP ASS includes three r emovable panels: right and left side panels and the fr ont panel. (Y ou do not need to remove the top panel in order to access other components. T o r eplace the top panel, see page B-1.) T o remove the fr ont panel, first remo ve the right and left side panels. T o ac[...]

4-4 4 Service Procedur es T O SHUT DOWN THE C OLOR PASS Always verify that the ColorP ASS is not in use befor e you shut it down. 1. Make sur e that the Info scr een reads Idle . When Printing or Ripping appears on the Control P anel, the ColorPASS is curr ently processing a job. Idle appears in the I nfo screen when the ColorP ASS is finished pro[...]

4-5 4 Accessing components T O OPEN THE C OLOR PASS 1. Make sur e you hav e pow ered o ff the ColorP ASS (see page 4-4) and remo ved all the cables from the back panel. 2. Place the ColorP ASS in its normal oper ating position on a flat, antistatic surface . Attach an ESD wrist str ap befor e handling internal parts (see “Precautions” on page [...]

4-6 4 Service Procedur es F IGURE 4-2 Remo ving the left side panel Left side panel Scre ws[...]

4-7 4 Accessing components The ColorP ASS is shipped from the factory with a standard boar d configuration, as shown in F igur e 4-3. If optional components are installed, see the documentation included in each option kit. N OTE : To service components inside the chassis, position the ColorPASS so that it is resting on its side and the components [...]

4-8 4 Service Procedur es Removing the fr ont panel Y ou need to remove the fr ont panel in order to remo ve the follo wing components: • Control P anel buttons •J e w e l •R eset and power switches and cables •S peaker • UIB (user interface board) • UIB cable •D VD drive •M otherboard (T o remo ve the motherboar d, you need to slid[...]

4-9 4 Accessing components T O REMOVE THE FRONT PANEL 1. Make sur e the ColorP ASS is standing in its normal operating position. 2. Shut down the ColorP ASS (see page 4-4). 3. Remov e the left and right side panels (see page 4-5). 4. Bend the front panel tabs outw ard to r elease them from the slots in the chassis . 5. Rotate the front panel aw ay [...]

4-10 4 Service Procedur es T O REPLACE THE FRONT PANEL 1. Make sur e the Control P anel buttons are attached to the user interface boar d (see page 4-55). 2. If you ar e replacing the old fr ont panel with a new one , do the following: •T ransfer the jewel from the old front panel to the new one (see page 4-34) •T ransfer the speaker and the po[...]

4-11 4 Checking internal connections Checking internal connections The most common causes of hardware pr oblems are faulty and loose connections. Befor e you conclude that any board or component has failed, r emove, inspect, and r eseat all appropriate connections, and then check whether the problem still occurs. T O CHECK BOARD AND CABLE CONNECTIO[...]

4-12 4 Service Procedur es F IGURE 4-6 Cable connections Cable ke y From To 1. P o wer supply cable P o wer supply a. 4-pin connector—CPU power (P2) b. 20-pin connector—Motherboard po wer (P1) c. 4-pin connector—DVD drive d. 4-pin connector—HDD 2. F ront panel fan cable F ront panel fan Motherboar d connector F AN3 3. DVD drive ribbon cable[...]

4-13 4 Checking internal connections T O CHECK MOTHERBOARD DIMM CONNECTIONS 1. Check that all DIMMs are lock ed. If any DIMMs ar e loose , release and r eseat them. The DIMMs on the motherboard are held in place b y levers at each end. 2. T o r elease a DIMM, push outwar d on the lev er s on each side of the DIMM. F IGURE 4-7 DIMM and socket 3. Pul[...]

4-14 4 Service Procedur es Restoring and v erifying functionality after service Conclude your inspection and service by reassembling and verifying the ColorP ASS. Reassembling the sy stem U se the following procedur e to reassemble the ColorP ASS after inspection or service. T O REASSEMBLE THE C OLOR PASS 1. Make sur e the ColorP ASS is standing in[...]

4-15 4 Restoring and verifying functionality after service F IGURE 4-8 Replacing the left side panel Round corner on chassis Scre ws Left side panel[...]

4-16 4 Service Procedur es V erifying functionality Before you leav e the customer site, make sure you have completed the steps outlined in F igure 4-9. If y ou are unable to complete a step, determine the r eason and correct the problem before continuing. F or more information, see Chapter 5 “ T r oubleshooting.” F IGURE 4-9 ColorP ASS connect[...]

4-17 4 Removing and r eplacing boards Removing and r eplacing boards This section includes procedures for r emoving and replacing the follo wing boards: • Copier interface board •U ser interface board •M otherboard F or information on installing option boards, see the separate installation instructions provided with those boar ds. Copier inte[...]

4-18 4 Service Procedur es T O REMOVE THE COPIER INTERFACE BOARD 1. Shut down and open the ColorP ASS (see page 4-4 and page 4-5). 2. Make sur e the copier interface cable is r emov ed from the back o f the ColorP ASS. 3. Remov e the board mounting br acket scr ew fr om back panel slot 3. 4. Remov e the reusable tie wr ap that attaches the board e [...]

4-19 4 Removing and r eplacing boards User interf ace boar d The user interface board pro vides the interface between the ColorP ASS and the user . The front of the UIB contains circuitry for the following: •A ctivity lights (1 green and 1 red LED) •D isplay window (LCD) •F our line selection buttons •U p and Down buttons •M enu button ?[...]

4-20 4 Service Procedur es T O REMOVE THE USER INTERFACE BOARD N OTE : The UIB is attached to a remov able bracket. Y ou do not need to remo ve the bracket when remo ving or replacing the UIB. 1. Shut down and open the ColorP ASS (see page 4-4 and page 4-5). 2. Remov e the front panel fr om the chassis (see page 4-9). 3. Remov e three o f the four [...]

4-21 4 Removing and r eplacing boards T O REPLACE THE USER INTERFACE BOARD 1. Attach the UIB cable to the connector on the UIB . Make sure the connector lev ers close securely around the cable connector . 2. Place the UIB against the brack et and align the mounting holes with the four mounting posts (see Figure 4-12 on page 4-20). 3. Replace the fo[...]

4-22 4 Service Procedur es Service Pr ocedur es 4 Motherboar d The motherboard has one I ntel P entium 4 2GHz CPU that controls the image data transferred to and from the copier interface board. The motherboard also controls HDD functions and the communication between the ColorP ASS and external devices. The motherboard has 4 DIMM sockets. T wo soc[...]

4-23 4 Motherboard F IGURE 4-15 Diagram of the ColorP ASS motherboard Key 1. Ke yboard/mouse (option) 2. USB connectors (ES-1000) 3. Par allel port (dongle); COM ports (male = ED-100; female = optional monitor) 4. 10/100/1000BaseT Ethernet port 5. Not used 6. CPU, heatsink, and CPU fan 7. Empty (PCI1) 8. Copier int. board (PCI2) 9. Empty (PCI3) 10.[...]

4-24 4 Service Procedur es T O REMOVE BOARDS AND CABLES FROM THE MOTHERBOARD 1. Shut down and open the ColorP ASS (see page 4-4 and page 4-5). 2. Remov e the front panel (see page 4-8). 3. Remov e the follo wing board(s) fr om the motherboard: • Copier interface board in motherboard connector PCI2 (see page 4-18) To remove a board, r emove its mo[...]

4-25 4 Motherboard T O REMOVE THE MOTHERBOARD N OTE : This procedure assumes that you hav e already performed the procedure “T o remo ve boards and cables from the motherboar d” on page 4-24. 1. If you ar e replacing the motherboar d with a new motherboar d, remo ve the f ollo wing from the motherboar d: • DIMM(s) (page 4-35) • CPU (page 4-[...]

4-26 4 Service Procedur es Replacing the motherboard F ollow the procedur es in this section to replace the motherboar d. F ailur e to follow the instructions in this section may corrupt the system (not easily repaired in the field). If you are installing a new motherboard: •T ransfer the DIMM(s) and CPU from the old motherboar d onto the new mo[...]

4-27 4 Motherboard T O REPLACE THE MOTHERBOARD 1. Slide the DVD driv e a few inches out the fr ont of the chassis (see Figur e 4-29 on page 4-52). 2. Install the motherboard in the chassis . Angle the motherboard so the back panel connectors on the motherboar d fit into the cutouts in the back of the chassis (see F igure 4-16 on page 4-25). 3. Ali[...]

4-28 4 Service Procedur es T O REPLACE BOARDS AND CABLES 1. Replace the follo wing cables to the motherboard: • CPU power cable (4-pin, P2) • Motherboard po wer cable (20-pin, P1) • UIB ribbon cable ( JP20) •D VD drive ribbon cable (SEC_IDE) • HDD ribbon cable (PRI_IDE) N OTE : The HDD ribbon cable has two sections. Make sure to connect t[...]

4-29 4 Motherboard V erifying new motherboar d installation and updating the s ystem After you install a new motherboard and reassemble the system, y ou need to: •V erify the ne w motherboard installation in S ervice Mode (requires the dongle shipped with the new motherboard). Ser vice Mode is a temporary state that allows you, before updating th[...]

4-30 4 Service Procedur es Entering Service Mode U se the following procedur e after installing a new motherboard to verify that the system functions properly . T O ENTER S ERVICE M ODE AND VERIFY THE SYSTEM 1. Unpack the dongle that shipped with the new motherboar d and connect it to the parallel port on the back panel (see Figure 4-17). Remo ve a[...]

4-31 4 Motherboard 2. P ow er on the ColorP ASS. When the following scr een displays , the ColorP ASS is in Service Mode . 3. Connect the ColorP ASS to the copier and print the T est P age (see page 3-4). 4. Connect the ColorP ASS to the netw ork. Have the netw ork administrator and do wnload a print job ov er the network (see the Configur ation G[...]

4-32 4 Service Procedur es Updating the sy stem After you have verified that the system functions properly with the new motherboar d, you must update the system by performing the following procedur e. N OTE : The following procedur e assumes that the ColorP ASS is fully assembled, power ed on, verified (see page 4-29), requir es an update, and ha[...]

4-33 4 Motherboard 7. At the message “Update Complete!” select OK. 8. Scroll to Exit and select OK. 9. At the message “Remo ve CD and r ecy cle pow er ,” remo ve the CD and shut do wn the ColorP ASS (see page 4-4). 10. Remov e the dongle and mark it “used” by peeling o ff the circle on the label. Reinstall any dongle pr eviously r emov [...]

4-34 4 Service Procedur es Replacing parts on the motherboard This section describes how to remo ve and replace the DIMM, CPU, and battery on the motherboard. Befor e performing any of these procedures, shut down and open the ColorP ASS (see page 4-4 and page 4-5). DIMMs The motherboard has four DIMM sockets (DIMM 1–DIMM 4). The ColorPASS ships w[...]

4-35 4 Motherboard T O REPLACE A DIMM 1. T o r elease a DIMM, push outwar d on the lev er s on each side of the DIMM. F IGURE 4-19 Releasing a DIMM 2. Pull the DIMM straight out o f the socket. 3. T o r eplace a DIMM, insert the DIMM straight into the sock et and close the lev er s at each side to lock it into place . N OTE : The socket is keyed so[...]

4-36 4 Service Procedur es Motherboard CPU The CPU is installed in a Zero Insertion F orce (ZIF) socket on the motherboard. Before r emo ving the CPU from its socket, disconnect the CPU fan cable from the motherboard and remo ve the cooling assembly from the CPU socket (see page 4-37). The CPU cooling assembly consists of a fan, a clamp, a heatsink[...]

4-37 4 Motherboard T O REMOVE A CPU 1. Shut down and open the ColorP ASS (see page 4-4 and page 4-5). 2. P osition the ColorP ASS so that it is laying on its side and the components inside the chassis are f acing up. 3. Remov e the CPU fan cable fr om motherboard connector F AN1 or FAN4. 4. Remov e the CPU cooling assembly: Be aware that both the c[...]

4-38 4 Service Procedur es T O REPLACE A CPU 1. Raise the socket le ver . 2. Insert the CPU into the socket. Make sure y ou align the arrow indicating pin 1 on the CPU with pin 1 in the CPU socket (see F igure 4-21). 3. Low er the socket le ver to secur e the CPU. F IGURE 4-21 Replacing a CPU Arro w CPU CPU socket Socket le ver Pin 1[...]

4-39 4 Motherboard 4. Replace the CPU cooling assembly: 5. Connect the CPU fan cable to the motherboar d connector F AN1 or F AN4. If you are installing a new CPU, secure the fan cable using a tie-wrap . The tie-wrap prevents the fan cable from interfering with the CPU fan. Also, make sure the connector on the cable is securely connected to the mot[...]

4-40 4 Service Procedur es Motherboard battery The battery on the motherboard is located at BT1. T o replace it, use a 3V manganese dioxide lithium coin cell battery (Sony ® CR2032 or equivalent). CAUTION: There is danger of explosion if the battery is replaced with the incorrect type. Replace only with the same type recommended b y the manufactur[...]

4-41 4 Motherboard Motherboard jumper s The following table shows the factory default configuration for specific motherboard jumpers. N o other jumpers are used. J umper configurations should not be changed. Jumper Jumper area Description (default configur ation) JP1 • Clear CMOS and password. N ormal operation = no jumper installed. JP9 • [...]

4-42 4 Service Procedur es Fa n A fan mounted inside the ColorP ASS chassis draws air into the ColorP ASS to cool components. The fan runs continuously when the system is on. Y ou should hear the fan start as soon as you power on the ColorP ASS. If you do not hear the fan, there may be a faulty power connection (see “T o check boar d and cable co[...]

4-43 4 P ow er supply Po wer supply The fan-cooled 350-watt power supply has an automatic input voltage selection cir cuit. The input voltages are 90-135V AC and 180-265V AC. Checking voltages Y ou can check power supply functionality using a multimeter at the pow er cable connectors supplying power to the motherboar d, CPU, HDD, and DVD driv e. T [...]

4-44 4 Service Procedur es Removing and r eplacing the po w er supply This section describes how to remo ve and replace the po wer supply . T O REMOVE THE POWER SUPPLY 1. Shut down and open the ColorP ASS (see page 4-4 and page 4-5). 2. Remov e the 4-pin pow er cable from the HDD. 3. Remov e the 4-pin pow er cable from the D VD drive . 4. Remov e t[...]

4-45 4 P ow er supply 7. Locate the reusable tie wr ap you r emov ed earlier and use it to attach the loose section of the power cable to the chassis support beam (see Figur e 4-24 on page 4-45). G ather the cable against the support beam with the tie wrap, and then thread the tie wrap to secure the cable. 8. Reassemble the ColorP ASS (see page 4-1[...]

4-46 4 Service Procedur es Har d disk drive The factory-installed HDD is formatted and loaded with system software, network drivers, and printer fonts. The HDD is also used to store spooled print jobs. A vailable space on the HDD is displayed on the Control P anel. If you replace the HDD with a new one, you will need to install system software on t[...]

4-47 4 Hard disk driv e F IGURE 4-25 ColorP ASS HDD The HDD is mounted inside a bracket below the D VD drive. If you are replacing the HDD with a new one, you will need: • The appropriate system software and documentation for the ColorP ASS you are servicing. •A compatible version of the user software for the networked computers that will be pr[...]

4-48 4 Service Procedur es T O REMOVE THE HDD 1. If you ar e remo ving the HDD in order to install a ne w drive , first give the netw ork administrator the opportunity to print the Job Log and to sav e any custom simulations . Also, print the Configuration P age and the F ont List from the Functions menu (if possible; see page 4-59 for a detailed[...]

4-49 4 Hard disk driv e 6. Remov e the four sc rews that attach the HDD to the HDD bracket. (See Figur e 4-27.) F IGURE 4-27 Remo ving the HDD from the HDD bracket 7. Remov e the HDD from the HDD br acket and place it in an antistatic bag. Do not unscrew the screws on the HDD cover . Loosening these HDD screws will break the seal and void the HDD w[...]

4-50 4 Service Procedur es T O REPLACE THE HDD N OTE : Do not install a new HDD and a ne w motherboard at the same time. If y ou suspect that the ColorP ASS needs a new HDD and a new motherboard, first install the new HDD and install system software. Then install a new motherboar d and perform the system update procedure (see page 4-26 and page 4-[...]

4-51 4 DVD driv e DVD driv e The DVD driv e is mounted in an enclosure inside the chassis abov e the HDD. The DVD driv e is used to install system software onto the HDD. F IGURE 4-28 ColorP ASS D VD drive D VD driv e[...]

4-52 4 Service Procedur es T O REMOVE THE DVD DRIVE 1. Shut down and open the ColorP ASS (see page 4-4 and page 4-5). 2. Remov e the front panel (see page 4-8). 3. Remov e the 4-pin pow er supply cable from the D VD drive . 4. Remov e the DVD driv e ribbon cable fr om the DVD driv e by pulling the connector (not the cable) straight out. 5. Press th[...]

4-53 4 DVD driv e T O REPLACE THE DVD DRIVE 1. If you ar e installing a new D VD drive , remove the guide r ails fr om the old DVD driv e and install them on the new driv e . F IGURE 4-30 Exploded view of the DVD driv e 2. Align the DVD driv e with its slot in the front o f the chassis (see Figure 4-29 on page 4-52). 3. Slide the DVD driv e into th[...]

4-54 4 Service Procedur es J ewel Some upgrades or product modifications may r equire you to replace the jew el on the front panel. The following procedure describes how to r eplace the jewel. F IGURE 4-31 Fr ont panel je wel T O REPLACE FRONT PANEL JEWEL 1. Remov e the front panel (see page 4-9). 2. From the back o f the front panel, push the je [...]

4-55 4 Control P anel b uttons Control P anel b uttons The Control P anel buttons attach dir ectly to the front of the UIB and extend through channels in the front panel. When corr ectly positioned, the buttons make contact with the button pads on the front of the UIB and pro vide users with manual status and control capability from the Control P a[...]

4-56 4 Service Procedur es System so ftw ar e service System software r esides on the HDD and is backed up the first time you pow er on the ColorP ASS from the factory . If necessar y , you can restore the backup using the Restor e system option on the Restore/U pdate Ser ver Softwar e CD. This option allows y ou to restore system softwar e to the[...]

4-57 4 System so ftwar e service • Compatibility —When upgrading the system software, make sure the latest user software is installed onto all computers that print to the ColorP ASS. U sing incompatible versions of the system and user software may r esult in system problems. Restoring backup sy stem so ftw are Restoring backup system software r[...]

4-58 4 Service Procedur es 5. Select Restore s ystem fr om the follo wing menu. 6. When the message “ All date will be deleted. Continue?” appear s on the Control P anel, make sur e “Y es” is displayed, and then select OK. The restore backup pr ocess begins immediately . The Control P anel displays scr eens indicating that the software is b[...]

4-59 4 System so ftwar e service Installing sy stem so ftw are The System Softwar e CDs include the system software and fonts. U se the S ystem Software CDs when: •Y ou r eplace the HDD •Y ou upgrade to a mor e recent version of the system software •R estore Backup fails •Y ou change languages System software installation takes appr oximate[...]

4-60 4 Service Procedur es 5. When the follo wing screen appear s, mak e sure “Y es” is displayed and then select OK. The installation process begins immediately . Allow the ColorP ASS to proceed without interruption. This segment takes approximately 3 to 5 minutes. 6. At the message “T o complete installation, insert CD 2 and recy cle pow er[...]

5-1 5 The Tr oubleshooting process This chapter identifies the source of common problems that may occur with the ColorP ASS and suggests ways of correcting them. The Tr oubleshooting process The ColorP ASS is a server for copiers, and is generally part of a configuration like the one shown below . P roblems may occur in one of three areas: •I n[...]

5-2 Tr oubleshooting 5 Pr eliminary on-site checkout Most pr oblems with the ColorP ASS are caused b y loose board or cable connections; therefore, this section describes the quick checks y ou can do to locate and fix obvious problems. This section first describes how to eliminate any problems with external connections to the back of the ColorP A[...]

5-3 5 Preliminary on-site check out Checking external connections Before r emoving the side and front panel of the ColorP ASS to check internal components, first eliminate the most obvious sources of problems. M ake sure that: • All interface cables to the system are plugged into the proper connectors on the back panel of the ColorP ASS (see F i[...]

5-4 Tr oubleshooting 5 Checking internal components To check the internal components, you must remove the side and front panels of the ColorP ASS. B efore you r emove the ColorP ASS’ s panels, be aware of the safety precautions you should take when handling the ColorP ASS. U se ESD precautions when handling printed cir cuit boards and electronic [...]

5-5 5 Preliminary on-site check out Inspecting the sy stem If y our initial checks of the cable and boar d connections do not fix the problem, you may need to inspect the system on a component-by-component basis, as described in T able 5-1. A comprehensive inspection allo ws you to verify that each har dware component is properly installed and con[...]

5-6 Tr oubleshooting 5 • All replaceable parts are: •P r esent •P r operly aligned •I nstalled securely •I nstalled on the appropriate site • The correct part for the system •P r operly configured, if configurable (such as HDD jumper) •A ppear undamaged • Chassis and contents have not been tampered with (no unauthorized addition[...]

5-7 5 Preliminary on-site check out CPU is: •P r esent •W ell-seated •A ppears undamaged The CPU cooling unit is: •W ell-aligned •F irmly attached CPU with cooling assembly , page 4-36 F an is: •P r operly positioned (not backwards) •I nstalled in the correct connector •F an, fan cable, cable connector , and mating connector appear [...]

5-8 Tr oubleshooting 5 The HDD required is: •P r esent • Correctly installed •A ppears undamaged •J umpered as the master (primary) according to label HDD ribbon cable is: •P r esent •F irmly connected in the motherboard ’ s PRI_IDE (Primary IDE) connector •A ppears undamaged Ha rd disk drive (HDD), page 4-46 The drive required is: [...]

5-9 5 Preliminary on-site check out Each cable required: •I s present •I s installed in the correct connector •I s well-seated •A ppears undamaged (including connectors) UIB cable, page 4-12 HDD ribbon cable, page 4-12 Copier interface cable, page 3-3 DVD drive ribbon cable, page 4-12 Po w er cable(s), page 2-6 T ABLE 5-1 V erifying the sys[...]

5-10 Tr oubleshooting 5 If included in the system, the required mouse, monitor , and keyboard are present and appear undamaged. The cables required: •A re present •A re installed in the correct connector •A re well-seated •A ppear undamaged (including connectors) F or items below , see the document included with the F ACI kit, if applicable[...]

5-11 5 Preliminary on-site check out Normal startup sequence When you power on or r eboot the ColorP ASS, the system runs the following startup routine on the Control P anel. The r outine takes approximately 2-5 minutes to reach the Idle scr een. If the system hangs or data is missing during the startup sequence, note the screen displayed and then [...]

5-12 Tr oubleshooting 5 Err or messages and conditions To address specific error messages or conditions, see T able 5-2 on page 5-13. U se the table to locate the problem or symptom you want to fix, read about the possible causes, and then perform the suggested actions to solve the problem. N OTE : Do not replace the HDD and the motherboard at th[...]

5-13 5 Error messages and conditions T ABLE 5-2 ColorP ASS error messages and conditions Symptom P ossible cause Suggested action Beep codes 1 short beep at startup BIOS has passed its self-diagnostics. No action necessary . 6 beeps at startup (5 short beeps followed by 1 long beeps) Bad or missing DIMM(s). Check for missing or f aulty DIMM and res[...]

5-14 Tr oubleshooting 5 Startup (cont.) System stops responding at this screen (the version string at the base of the screen is not displayed). If the system hangs with the version string not displayed, the code resident on the user interface board has most likely been corrupted. Replace the user interface boar d (see page 4-8). System stops respon[...]

5-15 5 Error messages and conditions Startup (cont.) System stops responding at one of these screens. P ossibly one of the follo wing: • Corrupt system software •F aulty HDD •F aulty motherboar d 1. Recheck all cables and connections. 2. If the problem per sists, r estore backup s ystem softw are (see page 4-57). 3. If the problem per sists, [...]

5-16 Tr oubleshooting 5 Control P anel Messages (cont.) System hangs with Creating backup on the Control P anel. P ossibly one of the follo wing: • Lost communication with HDD during startup after installing system software and selecting language. This could be caused by: –F aulty HDD ribbon cable –F aulty HDD –Corrupt system software 1. W [...]

5-17 5 Error messages and conditions DVD driv e DVD drive is not responding, cannot be located, or the busy LED on the drive remains lit. P ossibly one of the follo wing: •A CD is stuck in the DVD drive • Cable connections to the DVD drive are loose or ribbon cable is faulty •D VD drive is faulty •M otherboard is faulty 1. Insert a paper cl[...]

5-18 Tr oubleshooting 5 Network Keep in mind the following if you suspect a networ k problem: •I f the ColorPASS does not appear in the list of printers on the network, ther e may be another device on the network with the same Ethernet har dware address. • Conflicting network settings may have been configured in S etup and on the customer’ [...]

5-19 5 Error messages and conditions Network (cont.) System starts up slowly then displays one or more DHCP error messages on the Control P anel. P ossibly one of the follo wing: •N etwork cable or connection is faulty •N etwork is faulty •S ystem searches for a nonexistent DHCP server because DHCP is enabled by default on the ColorP ASS, but[...]

5-20 Tr oubleshooting 5 Printing N OTE : Intermittent print quality and color quality problems are difficult to trace. B efore you try to troubleshoot print quality problems, print a color test page to make sure that the copier does not need servicing or adjusting. T est P age fails to print. The copier is not ready to print Make sure the copier i[...]

5-21 5 Error messages and conditions Printing (cont.) A print job stalls or stops after one or a few pages. P ossibly one of the follo wing: •A PostScript or application err or •S ystem software is corrupted 1. Cancel the ColorP ASS print job . 2. If this fails to clear the pr oblem, reboot the ColorP ASS (see page 3-17). 3. If the problem per [...]

5-22 Tr oubleshooting 5 Diagnostic tools Additional diagnostic tools are av ailable through the ColorP ASS F unctions menu. These include copier interface board diagnostics, E-mail log diagnostics, and printing a T est P age. Copier interface boar d diagnostics If you suspect that there may be a problem with the copier interface board (for example,[...]

5-23 5 Diagnostic tools T est E-mail This diagnostic tool allows you to perform a quick test of the ColorP ASS E-mail feature without actually having to scan a document off the copier glass and e-mail it over a network. T est E-mail diagnostic causes the system to send an e-mail to itself. Y ou review the results of the test by printing an E-mail l[...]

5-24 Tr oubleshooting 5 4. T o print the E-mail Log, pr ess the Menu button once (see “U sing the Control P anel” on page 3-9). The Functions menu appears . 5. Press the line selection b utton to the right of Print P ages, and then scroll to select E-mail Log. The ColorP ASS sends the E-mail Log to the copier. 6. On the E-mail Log, locate the r[...]

5-25 5 Diagnostic tools Printing the T est P age O nce you have connected the ColorP ASS to the copier, you should print the T est P age to verify that the interface between the copier and the ColorP ASS is working pr operly . The T est P age is a file that resides on the HDD and is printed to the copier using the settings configured in Setup . T[...]

[...]

A Hardw are featur es A-1 This appendix provides an o verview of ColorP ASS features. Har dwar e featur es •S ingle P entium 4 CPU—2GHz •M emory—512MB • An RJ-45 connector for 10/100/1000Mbps connectivity over twisted pair cable (upper connector) • 60GB HDD standard •B uilt-in DVD drive Networking and connectivity •S upports AppleT [...]

[...]

B Procedur es B-1 This appendix describes how to replace the top panel and the plastic piece of a side panel on the ColorP ASS. Pr ocedures Y ou may need to replace the top panel or the plastic piece of a side panel if the plastic becomes damaged. The follo wing procedures describe how to r emov e and replace these plastic parts. N OTE : The term ?[...]

B-2 B Replacing top and side plastics T O ASSEMBLE A SIDE PANEL 1. Place the new plastic piece on a flat, padded surf ace . 2. Correctly position the metal piece , and then place it on top o f the plastic piece . Align the hook and post holes in the metal piece with the hooks and posts on the plastic piece. P ress down and slide the metal piece to[...]

B-3 B Procedur es T O REMOVE AND REPLACE THE TOP PANEL 1. Shut down the ColorP ASS (see page 4-4). 2. Remov e the left side panel (see page 4-5). 3. Remov e the scre w that attaches the top panel to the chassis. 4. Lift the top panel off o f the chassis. Slide the top panel towar d the back panel of the chassis to disengage the hooks. 5. Rev erse t[...]

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I-1 Numerics 10/100/1000BaseT 2-4, 3-7 to 3-8 A AC power 5-3 activity light 2-7, 3-9 to 3-10, 4-19 Alert screen 3-11 to 3-12 AppleT alk 1-1, A-1 B back panel connectors 2-7, 4-7, 5-3 slot assignments 4-7 battery 4-23, 4-40 board 5-3 board extender , copier interface board 4-18 boards copier interface 1-2, 4-17 motherboard 4-22 user interface 4-19 b[...]

I-2 Index copier interface board cable 2-5, 3-3 connector 2-7, 3-3, 4-7, 4-11, 4-17 to 4-18 description 1-2, 4-17 diagnostics 5-22 extender 4-18 removing 4-18 replacing 4-18 CPU 4-36 to 4-39 cooling assembly 4-36 to 4-37, 4-39 fan cable 4-12, 4-37, 4-39 customer site checklist 2-3 D damage, reporting xiii, 2-5 diagnostics copier interface 5-22 Run [...]

I-3 Index J ob log 3-14 P rint P ages 3-14 Resume P rinting 3-15 Run Diagnostics 3-15 Scan J ob 3-14 Shut Do wn 3-15 Suspend P rinting 3-14 test E-mail diagnostics 3-15 test interface board diagnostics 3-15 H hard disk drive (HDD) 4-46, 4-50 bracket 4-47 to 4-48, 4-50 capacity A-1 caution about replacing 4-26, 4-50, 5-12 description 4-46 mounting s[...]

I-4 Index P panels replacing plastics on B-1 PCI connectors (PCI1 — PCI 5) 4-11 PDF 1-1, 1-3 plastics replacing on side panel B-1 replacing top panel B-1 P ostScript printing files 1-3 screen fonts 1-4 power AC cable 2-5 to 2-6, 3-1, 5-3 AC connector 2-7, 3-1, 4-7, 5-3 connectors on motherboard 4-23, 4-28 CPU 4-23, 4-28 CPU fan 4-23, 4-37, 4-39 [...]

I-5 Index software Media package 2-5 to 2-6 system 4-1, 4-56 user 2-4, A-1 speaker motherboard connection 4-10, 4-12 on front panel 4-9 to 4-10 specifications A-1 startup 3-1 normal sequence 5-11 Suspend P rinting option 3-14 system software description 4-1, 4-56 installing 4-59 restoring backup of 4-57 T TCP/IP 1-1 terminology xii test E-mail dia[...]

I-6 Index[...]