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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Cisco Call Manager 4.1, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Cisco Call Manager 4.1 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Cisco Call Manager 4.1. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Cisco Call Manager 4.1 should contain:
- informations concerning technical data of Cisco Call Manager 4.1
- name of the manufacturer and a year of construction of the Cisco Call Manager 4.1 item
- rules of operation, control and maintenance of the Cisco Call Manager 4.1 item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Cisco Call Manager 4.1 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Cisco Call Manager 4.1, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Cisco service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Cisco Call Manager 4.1.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Cisco Call Manager 4.1 item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
All contents are Copyright © 1992–2004 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement. Page 1 of 17 DATA SHEET CISCO CALLMANAGER VERSION 4.1 Cisco ® IP Communication s is a comprehensive sy stem of powerful, en terprise-class solutions, includin g IP teleph ony, u nified commun ications, IP video and audio co n[...]
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Page 2
© 2004 Cisco Systems , Inc. All right reserved. Important notices , privacy statements , and trademarks of Cisco System s, I nc. can be found on cisc o.com Page 2 of 18 Improvements in th e CallManager Q.SIG sign aling in terface expands the rang e of functio ns with whi ch Cisco CallManager can con nect to ot her Q.SIG compatible systems. Feature[...]
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Page 3
© 2004 Cisco Systems , Inc. All right reserved. Important notices , privacy statements , and trademarks of Cisco System s, I nc. can be found on cisc o.com Page 3 of 18 • Cisco IP Telepho ny Locale Installer—Pro vides user and network lo cales for Cisco CallManager, add ing su pport fo r languag es other than E nglish. Locales allow users to v[...]
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Page 4
© 2004 Cisco Systems , Inc. All right reserved. Important notices , privacy statements , and trademarks of Cisco System s, I nc. can be found on cisc o.com Page 4 of 18 • Digit analysis and call treatment (digit string insertio n, deletio n, stripp ing, d ial access codes, digit string translation) • Distributed call p rocessing – Deployment[...]
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Page 5
© 2004 Cisco Systems , Inc. All right reserved. Important notices , privacy statements , and trademarks of Cisco System s, I nc. can be found on cisc o.com Page 5 of 18 • Multisite (cross-WAN) capabilit y with in tersite CAC • Dial-plan partitio ning • Off-premises extension (OPX) • Outboun d call blo cking • Out-of-band dual to ne multi[...]
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Page 6
© 2004 Cisco Systems , Inc. All right reserved. Important notices , privacy statements , and trademarks of Cisco System s, I nc. can be found on cisc o.com Page 6 of 18 – Device authentication—Emb edded X.50 9v3 certificate in new model ph ones; certificate authority prox y functio n (CAPF) u sed to install locally signi ficant certificate in [...]
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Page 7
© 2004 Cisco Systems , Inc. All right reserved. Important notices , privacy statements , and trademarks of Cisco System s, I nc. can be found on cisc o.com Page 7 of 18 • Time of day, d ay of week, d ay of year rou ting/restrictio ns * • Toll restriction —Dial-plan partitio n • Toll fraud prevention – Prevent trun k to tru nk transfer * [...]
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Page 8
© 2004 Cisco Systems , Inc. All right reserved. Important notices , privacy statements , and trademarks of Cisco System s, I nc. can be found on cisc o.com Page 8 of 18 • Extension mobility support • Hands-free, full-du plex speakerph one • HTML help access from pho ne • Immediate divert to v oicemail • Last number redial (o ff-net and o[...]
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Page 9
© 2004 Cisco Systems , Inc. All right reserved. Important notices , privacy statements , and trademarks of Cisco System s, I nc. can be found on cisc o.com Page 9 of 18 • User-configured sp eed dial and call fo rward throu gh Web access • Video (SCCP and H.323 ) • Web services access from phone • Web dialer—Click to dial • Wideband au [...]
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Page 10
© 2004 Cisco Systems , Inc. All right reserved. Important notices , privacy statements , and trademarks of Cisco System s, I nc. can be found on cisc o.com Page 10 of 18 • Select specified line appearance to r ing • Select specified phon e to ring • Single CDR p er cluster • Single po int system and device configu ration • Sortable compo[...]
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Page 11
© 2004 Cisco Systems , Inc. All right reserved. Important notices , privacy statements , and trademarks of Cisco System s, I nc. can be found on cisc o.com Page 11 of 18 – Dynamic H.323 addressing (E.1 64 add ressing)—H.323 clients can be con figured in Cisco CallManager vi a an E.164 address. This simplifies H.323 client administration for de[...]
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Page 12
© 2004 Cisco Systems , Inc. All right reserved. Important notices , privacy statements , and trademarks of Cisco System s, I nc. can be found on cisc o.com Page 12 of 18 • H.323 F astStart—Suppo rt for inb ound and ou tboun d H.32 3 FastStart. Th is feature reduces the nu mber of sign als exchanged befo re voice is extended on a call. By u sin[...]
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Page 13
© 2004 Cisco Systems , Inc. All right reserved. Important notices , privacy statements , and trademarks of Cisco System s, I nc. can be found on cisc o.com Page 13 of 18 – Cisco CallManager S ervice – Cisco CallManager User – RTMT – Cisco CallManager Trace Analysis – Cisco CallManager S ervice Trace Collection Too l – CDR Analysis and [...]
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Page 14
© 2004 Cisco Systems , Inc. All right reserved. Important notices , privacy statements , and trademarks of Cisco System s, I nc. can be found on cisc o.com Page 14 of 18 – Midcall video for Cisco VT Ad vantage – Video display mode for IP VC 3.6plu s – Participant info rmation for IP VC 3.6pl us – Dynamic H.323 addressing (E.1 64 add ressin[...]
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Page 15
© 2004 Cisco Systems , Inc. All right reserved. Important notices , privacy statements , and trademarks of Cisco System s, I nc. can be found on cisc o.com Page 15 of 18 – Supp ort for certificates as phone credentials for CAPF operation (MIC/LSC) [EXPAND ACRONYMS HE RE ON FIRST INSTANCE] – Supp ort for external certificate authority ; include[...]
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Page 16
© 2004 Cisco Systems , Inc. All right reserved. Important notices , privacy statements , and trademarks of Cisco System s, I nc. can be found on cisc o.com Page 16 of 18 SKU Description CM4.1-U-K9-X345= Cisco CallManager 3.3 to 4.1 upgrade, IBM xSeries 345/1-CPU, 2500-server user license CM4.1-U-K9-X345D = Cisco CallManager 3.3 to 4.1 upgrade, IBM[...]
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Page 17
© 2004 Cisco Systems , Inc. All right reserved. Important notices , privacy statements , and trademarks of Cisco System s, I nc. can be found on cisc o.com Page 17 of 18 Corpo rate Head qua rters Cisco Systems, Inc. 170 West Tasman Driv e San Jose, CA 95 134-17 06 USA www.cisco.com Tel: 408 526-40 00 800 5 53-NETS (6 387) Fax: 408 5 26-41 00 Europ[...]
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Page 18
© 2004 Cisco Systems , Inc. All right reserved. Important notices , privacy statements , and trademarks of Cisco System s, I nc. can be found on cisc o.com Page 18 of 18[...]