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Citizen PROdot 350 manual

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The rules should oblige the seller to give the purchaser an operating instrucion of Citizen PROdot 350, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.

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The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Citizen PROdot 350 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.

Unfortunately, only a few customers devote their time to read an instruction of Citizen PROdot 350. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.

What should a perfect user manual contain?

First and foremost, an user manual of Citizen PROdot 350 should contain:
- informations concerning technical data of Citizen PROdot 350
- name of the manufacturer and a year of construction of the Citizen PROdot 350 item
- rules of operation, control and maintenance of the Citizen PROdot 350 item
- safety signs and mark certificates which confirm compatibility with appropriate standards

Why don't we read the manuals?

Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Citizen PROdot 350 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Citizen PROdot 350, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Citizen service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Citizen PROdot 350.

Why one should read the manuals?

It is mostly in the manuals where we will find the details concerning construction and possibility of the Citizen PROdot 350 item, and its use of respective accessory, as well as information concerning all the functions and facilities.

After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.

Table of contents for the manual

  • Page 1

    - 1 - PRO dot 350 User’s Manual Addendum[...]

  • Page 2

    - 2 - Contents Introduction ............................................................ 4 Declaration of Conformity .......................................................................... 4 Trademark Acknowledgement ................................................................... 4 Important Safety Instructions ..............................[...]

  • Page 3

    - 3 - Chapter 5 ............................................................... 20 The Control Panel .................................................................................... 20 Using The Printer Control Panel .............................................................. 20 Basic Control Panel Operations ................................[...]

  • Page 4

    - 4 - Introduction Declaration of Conformity We, Citizen Systems Europe GmbH 337 Bath Road, Slough, Berkshire SL1 5PR, United Kingdom and Mettinger Strasse 11 D-73728 Esslingen, Germany declare under sole responsibility that the product of type Dot Matrix Printer, model number NN20-M01 and trade name of Prodot 350, to which this declaration relates[...]

  • Page 5

    - 5 - to protect it from overheating, do not block or cover these openings. The openings should never be blocked by placing the product on a bed, sofa, rug or other similar surface. This product should never be placed near or over a radiator or heat register. This product should not be placed in a built-in installation unless proper ventilation is [...]

  • Page 6

    - 6 - operating instructions since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation. e . If the product has been dropped or the cabinet has been damaged. f . If the product exhibits a distinct change in performance, indicating a need[...]

  • Page 7

    - 7 - Chapter 1 Overview of Additional Features Thank you for purchasing this Citizen Prodot 350 printer. This user manual addendum should be used in conjunction with the Prodot 300 user manual also supplied with this printer to provide a full list of the features and functions within this printer. Automatic Media Thickness Selection The integral s[...]

  • Page 8

    - 8 - Chapter 2 Installation Unpacking Check each of the items against the following packing list. If any of these items are missing, please contact the dealer from whom you purchased the printer. A Printer Driver Disk B User Manuals (including this one) C Ribbon cassette D Printer E Power Cord Hold the bottom of printer in the box, and then care f[...]

  • Page 9

    - 9 - Before Using Your New Printer Before using your new printer, please remove the five shipping pads from the printer. Open the top cover and remove the five shipping pads as shown below: Printer Location Before placing the printer in your chosen location, consider the following guide lines: This printer should be placed on a normal table or des[...]

  • Page 10

    - 10 - Parts Identification A Top Cover B Control Panel C Parallel Interface D Serial Interface E Front Rollers F Ribbon Cassette Cartridge G Printhead H Left Adjustable Media Guide I Front Table For Media J Paper Feed Knob K Gap Sensing Pressure Adjustment Switch[...]

  • Page 11

    - 11 - A Tractors (to accept continuous, sprocket fed paper) B Power Supply Inlet (to be connected to the mains supply) C Power Switch D Paper Select Lever Inserting And Replacing The Ribbon Cassette 1. Turn on the printer power switch and then set the printer off-line by pressing the on-line key. 2. Open the top cover and then pull the front rolle[...]

  • Page 12

    - 12 - up until the unit is positioned on the top of printer as shown above. 3. If necessary, centre the print head by hand 4. Hold the ribbon cartridge with the knob facing upwards and turn the ribbon knob in the direction shown by the arrow to take up any slack in the ribbon. 5. To install the ribbon cartridge, hold it with both hands, with the r[...]

  • Page 13

    - 13 - Chapter 3 Loading Media In To The Printer Paper Thickness Adjustment By default, the Prodot 350 printer will detect the thickness of media being used on the first line of each page. You can override the default settings using the control panel and the printer’s configuration settings. Details of the method of adjusting the configuration se[...]

  • Page 14

    - 14 - Insert the paper as shown in the figure. The printer will automati- cally pull the paper in to the printer and correct any skewed paper to ensure it is perfectly straight. You can disable the skew correc- tion function using the control panel configuration as described in Chapter 5. Using Tractor Paper This printer feeds tractor paper from t[...]

  • Page 15

    - 15 - Release the lock lever of left tractor and move the tractor to the left edge of the tractor paper. Fasten the lock lever to lock the tractor in position. Open the tractor paper guide and place the paper on the sprocket pins as shown. If you are using pre-printed paper or labels, install them with the printed or labelled side facing upwards R[...]

  • Page 16

    - 16 - Adjusting the Sensor Gap Detector The gap sensor adjustment switch is located behind the ribbon cartridge and mounted directly on the printhead carriage assembly. There are two positions for the sensor gap detector. Using the correct position will ensure better paper feeding and also avoid marks on the carbon copy pages of multi-copy media. [...]

  • Page 17

    - 17 - Using Passbooks Turn the printer on. Then press the PARK/LOAD key to set the paper select lever at the cut-sheet position as shown in the figure below. Note: You should NOT change this setting manually. Always use the control panel key. Position the left hand guide in the correct location for the size of paper being used. Before inserting th[...]

  • Page 18

    - 18 - Inserting a Passbook Insert a passbook as shown below: The passbook is fed automatically in to the printer. If the automatic skew correction feature is enable (which it is by default) the passbook will be straightened if it is not inserted correctly. Automatically Adjusting Print Start Position When the “Skew Detection” feature is set to[...]

  • Page 19

    - 19 - Chapter 4 Printing from your software Setting Up Your Printer To Work With Your Software The printer supports two standards of printed output, or emulations, these are: Epson LQ 570 IBM Proprinter X24e The printer that you have purchased is clever in that it can automatically detect if your software is set to any one of these and switch into[...]

  • Page 20

    - 20 - Chapter 5 The Control Panel Using The Printer Control Panel The Printer’s control panel consists of 4 keys and 3 indicator LEDs as shown in the diagram to the left. The control panel of the Prodot 350 is exactly the same as the standard Prodot 300, with the exception of the addition legend to remind you how to activate the ribbon install r[...]

  • Page 21

    - 21 - PARK/LOAD In the off-line mode, pressing and holding down the PARK/ (3 seconds) LOAD key for about 3 seconds toggles between cut-sheet and tractor paper mode. PARK/LOAD In the off-line mode, pressing and holding down the +ONLINE PARK/LOAD and ONLINE keys for about 3 seconds moves the printhead left and right several times to aid in ribbon in[...]

  • Page 22

    - 22 -[...]

  • Page 23

    - 23 - Chapter 6 Passbook Printing Passbook Printing Configuration To configure the printer to handle vertical passbooks, the following items in the control panel setup menu must be changed: Head Gap This determines the operation of the media gap sensor. There are 5 options: Auto One detects the paper thickness when the printer starts printing each[...]

  • Page 24

    - 24 - Passbook1 Mode - Automatic Passbook Length Detection In off-line mode, press and hold the PARK/LOAD and DRAFT/LQ keys for about 3 seconds to enter automatic passbook measurement mode. At this point, the ONLINE and POWER LEDs will blink. Insert a passbook into the printer so that the passbook is automatically is fed to the measure the length [...]

  • Page 25

    - 25 - Here is an example: The length of one page is the distance from the edge of the passbook to the centre line of the opened book, as shown above. In this case, the passbook is 85mm per leaf or page. 85mm ÷ 25.4 = 3.346 inches x 6 lines per inch = 20.08 (approx. 20). So a PB Length value of 020/6” would be selected. Example program or using [...]

  • Page 26

    - 26 - Note 2: This line sets “Passbook1” mode. Alternatively, this may also be adjusted using the control panel menu system instead. Note 3: This selects unidirectional print mode, which improves print per- formance on thicker print media and passbooks. Example program for using Passbook2 mode The following program is very similar to the previ[...]

  • Page 27

    - 27 - Recommend print area for passbooks Note 1: Avoid printing in this area to prevent the paper from bending or the ribbon from catching or becoming damaged. Note2: Avoid printing in this area to prevent miss-feeding Inserting the passbooks in to the printer Please refer to Chapter 3 for details, hints and tips on how to correctly and successful[...]

  • Page 28

    - 28 - Appendix A Printer Specifications Technical Specifications The Prodot 350 has the same specification with the exception or addition of the following items: Power requirements 220 - 240 volts, -10%, +6% Power consumption Voltage 230 V Operation 62.0 W Operation (max) 147.0 W Stand-by 14.4 W 15 mins after Stand-by 11.3 W Weight (unpacked) 6.3 [...]

  • Page 29

    - 29 - Appendix B Command Code Summary Additional Programming Commands The following additional commands are available in all emulations present in the Prodot 350 to control the additional features present in the printer. A full command listing is shown in the Prodot 300 manual. Function Symbol Hex D ec Select printhead impact force ESC FS B 1B 1C [...]

  • Page 30

    - 30 - Select head gap adjustment mode (passbook mode) Format ESC ~ G M m n 1B 7E 47 4D m n Selects head gap automatic adjustment mode, including Passbook1 and Passbook2 mode. See Chapter 5 for further details. m = 0 Selects “Auto One” mode, checking the paper thickness at the beginning of the page. In this case, n is ignored. m = 1 Selects “[...]

  • Page 31

    - 31 - Select skip mode Format ESC ~ j n m 1B 7E 6A n m Specifies how the gap between the printhead and platen changes when either the carriage moves over blank space or when the paper is fed over blank space. In this case, “blank space” is an area without printing. The gap changes according to the values of n and m n =0 or 48 The gap remains u[...]

  • Page 32

    - 32 - Copyright (C) Citizen Systems Europe GmbH 2001 www.citizen-europe.com[...]