Citrix Systems 10 manual

Citrix Presentation Server ™ Client for Macintosh Administrator ’ s Guide Citrix Presentation Server™ Clie nt for Macintosh, V ersion 10. x[...]

Copyright and T rademark Notice Use of the product documented in this guide is subject to your prior acceptance of the End User License Agreement. Copies of the End User License Agreement are included in the root director y of th e Citrix Presentation Se rver CD-ROM and in the root directory of the Components CD-ROM. Information in this document is[...]

C ONTENTS Contents Chapter 1 Before You Begin Who Should Use this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 How to Use this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Accessing Product Documentation. . . . . . . . . . . . . . . . . . .[...]

4 Client for Ma cintosh Admin istrator’s Gu ide Creating a Basic Connection File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 To create a connection file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Identifying a Desktop or Application t o Connect to . . . . . . . . . . . .[...]

Contents 5 Chapter 6 Configuring the User Interface Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Window Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 To configure the default window pro perties . . . .[...]

6 Client for Ma cintosh Admin istrator’s Gu ide Connecting to a Server through a Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Using Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

1 Before Y ou Begin Who Should Use this Guide This guide is for system admi nistrators respo nsible for installi ng, configur ing, deploying, and maintainin g the Client fo r Macintosh. T he guide assumes knowledge of: • Citrix Prese ntation Serv er • The machine runnin g Presentation Se rver to which the client connects • The operating syste[...]

8 Client for Mac intosh Adminis trator’s Guide Accessing Product Documentation This guide is part of the Presentation Server documentation set and contains conceptual i nformation and installation and configuration steps for the client. Apple Help is pr ovided for some tasks within the client and Cit rix ICA Client Editor. This is shi pped with t[...]

1 Before You Begin 9 Citrix Pr esentation Server , available from the Knowledge C enter at http :// support.citrix.com. Note: T o provide feedback about the document ation, go to http:// www .citrix.com and click Support > Knowledge Center > Pr od uct Documentation . T o access the feedback form, click the Submit Documentation Feedback link.[...]

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2 Introducing the Citrix Presentation Server Client for Macintosh Overview When connected to a se rver , the Client fo r Macintosh provides features th at make remote computing j ust like runnin g application s on a local de sktop. T opics covered in this se ction include: • The client architecture • Features of the Clie nt for Macintosh Y ou u[...]

12 Client for Mac intosh Administra tor’s Guide Figure showing the Client fo r Macintosh’ s place in a Citr ix Presentation Server s ystem Using the Client There are two wa ys of using the c lient to gain access to Presentation Server applications and content • Y ou can use the W e b Interface to connect throu gh a standard W eb brow ser , or[...]

2 Introducing t he Citrix Pre sentation Serv er Client for Macintosh 13 do is navigate to a cert ain page, enter t heir credentials if req uired, and click an icon in t he list of availa bl e resources to start a session. • Y ou can use the ICA Cli ent Editor to config ure a connection to a particular application, serv er , or group of servers. T[...]

14 Client for Mac intosh Administra tor’s Guide Connection Features • Automatic r econnection. If the client disconnects from a server unexpectedly , it attempts to reconnec t automatically . See “Reconnecting to Servers after a Disconnection” on page 40 for more information. • Multiple sessi on support. Users can run multiple connections[...]

2 Introducing t he Citrix Pre sentation Serv er Client for Macintosh 15 Note: The client does not su pport curs or feedback. This means, for example, that if an administrator is co ntrolling what is happening in th e session window , the user mig ht see a menu open , but the cursor on that user ’ s computer would n ot move to track the administra[...]

16 Client for Mac intosh Administra tor’s Guide • Secure Sockets Layer (SSL) support. SSL provides server a uthentication, encryption of the data stream, and message integrity check s. See “Integrating the C lient with the Secure Gateway or SSL Relay” on page 59. • T ransport Layer Security encryption. As an a lternative to Secure Sockets[...]

2 Introducing t he Citrix Pre sentation Serv er Client for Macintosh 17 • SpeedScreen Latency Reduction. SpeedScreen Late ncy Reduction accelerates the display of text i nput on the client computer a nd provides visual feedback to show that inpu t is being pr ocessed. See “Reducing Display Latency” on page 53. • Business recovery support. T[...]

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3 Deploying the Client for Macintosh Overview This section de scribes how to in stall and depl oy the Client for Macintosh. T opics covered in this section in clude: • System requ irements • Installi ng the clie nt • Uninstalli ng the client System Requirements Users need equipment that meets these mi nimum requirements to run this release of[...]

20 Client for Mac intosh Administra tor’s Guide Macintosh desktop. This ca n happen a utomatically afte r download ing the .zip file, if your b rowser is set up to do so. 2. Double-click the Citrix icon and follow th e instructions. (After inst allation, you might also want to pu t the client and I CA Client Editor in your Do ck so they are easil[...]

4 Configuring Connections to Servers and Applications Overview This section describes how to create and e dit connections between the client and server . T opics include: • S tarting the ICA Client Editor • Creating a basic connection fi le • Configuri ng network protoc ol and serv er location • Changing co nnection file se ttings and defau[...]

22 Client for Mac intosh Administra tor’s Guide Y ou can change the following as pects of t he client connection: • The network pro tocol used to search for servers. See “Id entifying a Desktop or Applica tion to Conn ect to” on pag e 24. • The servers the client can connect to . See “Configuring Business Recovery and Server G roups” [...]

4 Configuring Conn ections to Servers and Applications 23 Creating a Basic Connection File T o create a connection file 1. In your clien t installati on folder , open Citrix ICA Cl ient Editor . The ICA Client Editor open s at the Network Connection pane. 2. T o connect to a desktop, choose Server , or to conn ect to a publ ished application , choo[...]

24 Client for Mac intosh Administra tor’s Guide Identifying a Desktop or Application to Connect to Y ou need to tak e the followin g two steps to find the deskto p or applicatio n you want to use. 1. Identify a server that acts as the mast er browser . This server contains the list of available desktops and applications and their locations. 2. V [...]

4 Configuring Conn ections to Servers and Applications 25 only with servers run ning Presentation Server in interope rability mode. • SSL/TLS+HTTPS. The client commu nicates with t he server using the SSL/TLS prot ocol. This p rotocol is desc ribed in more detail in “Integrating the C lient with th e Secure Gateway or SSL Relay” on page 59. 3[...]

26 Client for Mac intosh Administra tor’s Guide • If the default is set up for normal connections (t hat is, not usin g SSL/ TLS), the Network Protocol > Use Default check box is selected and the list o f protocols displ ays TCP/IP or TCP/IP+H TTP Choose the proto col you want to use to commun icate with the server from the drop-down list. T[...]

4 Configuring Conn ections to Servers and Applications 27 Configuring Business Recovery and Server Groups Business recovery pr ovides consisten t connections to published ap plications in the event of a mast er browser server disruption. Y ou can define up to three groups of servers: a p rimary and tw o backups. Each group can contain up to fi ve s[...]

28 Client for Mac intosh Administra tor’s Guide Mapping Client Devices The client supports clie nt device mapping for connecti ons to servers. Client device mapping allows a remote applica tion running on the server to access devices attached to the local client. This section inclu des more informatio n about: • Mapping client driv es • Mappi[...]

4 Configuring Conn ections to Servers and Applications 29 Wri te column, icons display each mapped drive that is enabled for use and what type of access users have to the driv e. Items that are no long er available do not display a folder icon. Icons that include a question mark indicate that a drive mapping has “query” permissions. This is a s[...]

30 Client for Mac intosh Administra tor’s Guide 2. From the Connec tion Properties tab, choose T urn Drive Mapping Off for this Server . 3. Click Save . T o ensure that client dri ve mapping wo rks with filenames containing accented characters (for example, é), set the client DO S code page to 1252. Y ou can do this by changin g a setting in th [...]

4 Configuring Conn ections to Servers and Applications 31 Macintosh serial ports do not pr ovide all the control sign al lines that are used by W indows applications. The DSR (Data Set Ready), DCD (De vice Carrier Detect), RI (Ring Indicator), an d R TS (Request T o Send) lines are not pr ovided. W indows applications that rely on thes e signals fo[...]

32 Client for Mac intosh Administra tor’s Guide Note: Client audio mappin g is not availa ble when you conn ect to computers running Present ation Server for UNIX. Three diff erent audio quality settings are available. The higher the audio quality , the more bandwidth is requir ed to tran sfer the audio d ata. Higher qu ality audio also uses more[...]

4 Configuring Conn ections to Servers and Applications 33 Opening a File in a Specific Application Y ou can assign certain files and file type s t o specific applicat ions so that the appropriate pu blished app lication sta rts automatic ally when you open a fil e on your computer . For example, w hile working on files using a publ ished W indow s [...]

34 Client for Mac intosh Administra tor’s Guide Configuring the Client Client Drive Mapping For file type asso ciation to work , a file must be within a folder that c an be accessed through c lient drive mapp ing. Fo r example, i f client drive mapping is enabled for the C Drive, which is always mapped to the c urrent user's H ome directory [...]

4 Configuring Conn ections to Servers and Applications 35 8. Click OK to co nfirm. T o remove or chan ge the association, choose the association to make the Remove and Change butt ons active and then click the relevant butt on. 9. Click Save to exit an d confirm the association yo u have just set up. Y ou can now open files in an associated applica[...]

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5 Running Applications, Accessing Desktops, and W orking in Sessions Overview This section describ es how to use the client. T o pics in this section include: • Starting an ICA session • Configuri ng file type associatio n to access publ ished applications • Opening a specifi c application using a connection fil e • Printing from a p ublish[...]

38 Client for Mac intosh Administra tor’s Guide • Open the cli ent. From the File menu, choose Open Connection and choose the connecti on file you wa nt to open. • Open the ICA Clien t Editor . From the File menu, choose Open and choose the connecti on file you wa nt to open. On th e Network Connection pane, click Connect . • If you configu[...]

5 Running Appli cations, Acce ssing Desk tops, and Work ing in Sessio ns 39 Printing Y ou can access printers connected to clie nt devices during an ICA session. When a server is configure d to allow client p rinter mapping, app lications running remotely on the serv er can print to an y printer that can be used from locall y running applicati ons.[...]

40 Client for Mac intosh Administra tor’s Guide Reconnecting to Servers after a Disconnection Y ou can be disconnected from ICA session s because of unreliable netwo rks, highly variable network late ncy , or range limitati ons of wirele ss devices. W ith the automatic client re connection feature, the cli ent can detect unintende d disconnection[...]

5 Running Appli cations, Acce ssing Desk tops, and Work ing in Sessio ns 41 Making Keystrokes with Macintosh Keyboards Remote sessions recognize most Macintosh keyboard combi nations for text inpu t, such as Option-G to inpu t the copyright symbo l ©. However some keystrokes th e user makes during a sessi on do not ap pear on the remote applicatio[...]

42 Client for Mac intosh Administra tor’s Guide CTRL+character key Command–chara cter key (e.g. Comman d-C) Control–charac ter key (e.g. Cont rol-C) CTRL+special key Control–speci al key (e.g. Control -F4) Command–Contro l–special key (e.g. Comm and-Control-F4 CTRL/AL T/SHIFT combination + function ke y Option-Escape Control/Optio n/Shi[...]

5 Running Appli cations, Acce ssing Desk tops, and Work ing in Sessio ns 43 About Client Keyboard Support The client ha s two keyboard modes: Enhanced keyboard support, for extra options and easier ways to use special keys such as function keys in W indows applications, and S tanda r d keyboard support, as used by older client versions. The user se[...]

44 Client for Mac intosh Administra tor’s Guide Sta ndard keyboard mode also en ables the user to use the Keyboard menu to send function key s, send spec ial keys, and e nable all the keystrokes tha t can be used when they select Use Option-Escape for more Keys . Using a Mouse Citrix recommends u sing a two bu tton mouse and config uring the righ[...]

6 Configuring the User Interface Overview This section discusses the user interface settings yo u can configure to make connections work accord ing to personal ta ste and to ma ke them more e fficient. It includes the fo ll owing topics: • W indow properties • Showing an d hiding the Macintosh menu bar and Do ck • Mapping audio and windows al[...]

46 Client for Mac intosh Administra tor’s Guide The maximum window size is determined by the server . • Choose the window color d epth to displa y . 4. Click Save . T o specify the window pr operties for a particular connection 1. In the ICA Cl ient Editor , open the connectio n file you wan t to edit. 2. From the Window tab, cle ar Use Default[...]

6 Configuring the User Interface 47 T o display the menu bar and Dock only when the mouse is at the edge of the screen. Do one of t he following: • In the ICA Clien t Editor , choose Default Setting s > Connection Properties > Windows and Sounds and choose the Display the Macintosh Dock and menu bar automatically . • Use the standard M ac[...]

48 Client for Mac intosh Administra tor’s Guide • Option-T ab (t o cycle through open applicat ions—equivalent t o AL T+T AB on PC) • Option-Shift-T ab (to cycle throug h open applicat ions in reverse o rder— equivalent t o AL T+SHIFT+T AB on PC) • Latency reducti on hotkey (to ov erride the selecte d SpeedScreen mode—see “Reducing [...]

6 Configuring the User Interface 49 There may be a conflic t if the remote appl i cation uses the same hotkeys as one of the hotk eys listed above. Note: When you connec t to a Japanese server , you may experience di ffi culty generating Japanese keystrokes using the keyb oard. Y ou can use the on-screen buttons of the Inpu t Method Editor (IME) us[...]

50 Client for Mac intosh Administra tor’s Guide Solving Japanese Keyboard Problems If you are using IME version 200 0 or later , the Kanji Bango hotk ey and the C aps Lock key may n ot work with th e default setting s. If you are using SpeedScreen (Local T ext Echo) and your server has two or more input locales, you may experience a prob lem with[...]

7 Improving Performance Overview This section describes ways you can i mprove the performance of the client including: • Compressing da ta • Cachin g images • Reducin g display late ncy It also gives tips for improving performance over low-b andwidth conn ections. Compressing Data Data compression reduces the amount of data that needs t o be [...]

52 Client for Mac intosh Administra tor’s Guide Important: Although yo u can configure d efault disk cach e settings, disk caching does not happ en unless you turn it on for a part icular connection file. Note: In addition, the client uses SpeedSc reen Browser Acceleration, a feature that also improves performance when yo u display W eb pages con[...]

7 Improving Perform ance 53 Reducing Display Latency Over high latency connectio ns, you might experience significant d elays between the time when you type tex t at the ke yboard and when it is disp layed on the screen. Similarly , th ere may be a delay between clicking a mouse butt on and the screen displaying any vi sible feedback. This can resu[...]

54 Client for Mac intosh Administra tor’s Guide Note: Y ou can override the selected Sp eedSc reen mode for the current session by using the Latency Redu ction hotkey . See “Con figuring Hotkeys” on page 47 for details. Improving Performance Over a Low-Bandwidth Connection If you have a low-bandwidt h connection, such as a modem, there are a [...]

7 Improving Perform ance 55 • Reduce the window size. Change the window size to the minimum size you can comfortably use. See “Window Properties” on page 45. • T urn client audio mapping off. If you do not need soun d, turn cl ient audio mapping of f. See “Mapping Client A udio” on pa ge 31. Changing the W ay Y ou Use the Client ICA tec[...]

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8 Integrating the Client with Security Solutions Overview This section describ es how you can i ntegrat e the cli ent with a range of security technologies , including pr oxy servers, firewal ls, and Secure Socke ts Layer/ T ransport Layer Security (SSL/TLS) base d systems. This section assumes you have a workin g knowle dge of these t echnologies.[...]

58 Client for Mac intosh Administra tor’s Guide T o configure a default SOCK S or Secure Proxy Server 1. Do one of t he following: • From the ICA Client Edit or Options menu, choose Default Settings . •C l i c k Default Settings in the ICA Client Editor . 2. On the Making a Connection > Server Location pa ne, click Firewalls to open the Fi[...]

8 Integrati ng the Client with Securi ty Solutions 59 2. On the Making a Connection > Server Location pane, cl ick Fir ewalls . 3. Choose Use W eb browser pr oxy settings . 4. Click OK , then Save . Integrating the Client with the Secure Gateway or SSL Relay Y ou can integrate th e client with th e Citrix Secure Gateway or a n SSL Relay service.[...]

60 Client for Mac intosh Administra tor’s Guide • From the ICA Client Edit or Options menu, choose Default Settings . •C l i c k Default Settings in the ICA Client Editor . 2. On the Making a Connection > Server Location pane, cl ick Fir ewalls to open the Fir ewalls Settings dialog box. 3. T ype the fully quali fied domain name of the Sec[...]

8 Integrati ng the Client with Securi ty Solutions 61 Presentation Server documentatio n and SSL Relay do cumentation fo r details. 2. Install th e equivalent root certific at e on th e client. See “Co nfiguring SSL/ TLS” on page 60 . 3. Configure a connection, or all connect ions, to connect to th e server using SSL/TLS. See “Configu ring SS[...]

62 Client for Mac intosh Administra tor’s Guide T o configure the default SSL/TLS settin gs 1. Do one of t he following: • From the ICA Client Edit or Options menu, choose Default Settings . •C l i c k Default Settings in the ICA Client Editor . 2. On the Making a Connection > Server Location pane, at Network Protocol, choose SSL/TLS+HT TP[...]

8 Integrati ng the Client with Securi ty Solutions 63 T o specify the alternate server ad dress setting for a connection file 1. In the ICA Client Edito r , open the connection file you want to ed it. 2. From the Security tab, clear th e Pr oxy > Use D efault check box. 3. Click Firewall Settings . 4. Choose the Use al ternate address for firewa[...]

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I NDEX Index A A4 paper 39 alert beep 47 alternate firewall address 62– 63 application configuring connection to 24 running remote 37–39 specifying properties 38 application properties 38 Application tab 38 associating file extensions, see file type association audio, see client audio authentication 23 auto hide menu bar and Dock 46 auto proxy [...]

66 Client for Macin tosh Administ rator’s Guide default settings auto proxy server detectio n 58 business recovery ser ver group 27 disk caching 52 encryption 63 firewall alternate address 62–6 3 hotkeys 48 keyboard layout 49 keyboard type 49 mapping drives 28 Secure Gateway 60 Secure Proxy Server 58 SOCKS Proxy Server 58 SSL/TLS+HTTPS 62 windo[...]

Index 67 K Kana 50 Kanji Bango 50 Kanji key 49 Katakana 48 Kerberos 23 keyboard 41 Japanese 48–49 layout 49 type 49 keychain 61 keys 41 Kotoeri 49 L LAN 32, 51, 53 latency, see SpeedScreen Latency Reduction local clipboard integration 14 local text echo, see SpeedScreen Latency Reduction low-bandwidth conne ction 54 M mapping audio 31 client devi[...]

68 Client for Macin tosh Administ rator’s Guide SOCKS Proxy Server configuring default setting 58 specifying 58 sound, see client audio SpeedBrowse 16 SpeedScreen Latency Reduction described 53 disabling 53 local text echo 53 mouse click feedback 53 with low-bandwidth connection 54 SSL/TLS 16, 59 SSL/TLS+HTTPS 25–26 default settings 62 describe[...]