Compaq AP500 manual

Professional Workstation AP500 Maintena nce and Ser vice Guide Second Edition ( Mar ch 1999) Part N umber 338534-002 Spares Par t Number 338561-001 Compaq Computer Corporation[...]

Notice The informat ion in thi s publicat ion is subj ect to change wit hout notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNIS HING, P E RF ORM ANCE, OR USE OF THIS MATERIAL. THIS INFORMATION IS P ROVIDED “A[...]

iii Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Contents About This Guide Text Conventions ............................................................................................................... ........ vii Symbo ls in Tex t ........................................................................................[...]

iv Remova l and Replacem ent Pro cedures cont inued Mass Storag e Devices........................................................................................................... .. 3-21 Drive Positio ns ................................................................................................................ 3-21 Hardware Screws...........[...]

v Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Diagnostic Tools c ontinue d Compaq Setup and Diagnostics Utilities................................................................................. 4-19 Accessing the Co mpaq Utilities Men u ............................................................................ 4-19 Cr[...]

vi Chapter 6 Jumper and Switch Information Battery Ju mpers ........................................................................................................................ 6-2 Switch Setting s ......................................................................................................................... 6-3 Hard Drives ..........[...]

vii Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide About This Guide This guide is designed to be used as step-by- step instructions f or installation, a nd as a re fer e nce for operation, troubleshooting, and futur e upgrade s. WARNING: Only authorized technic ians trained b y Compaq should at tempt t o repai r this equipm[...]

viii Symbols in Text These sym bols m ay be f ound in the text of this guide. They have the following me anings. ! WARNING: Indicates t hat failu re to follow di rections in th e warning cou ld result in bodily harm or loss of life. CAUTION: Indicates th at failure t o follow directions cou ld result in d amage to equipmen t or loss of inf ormation[...]

ix Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Where to Go for Additional Help Major sources of additional information are listed below. Other Information Sources In addition to this guide, the following information sources are available: ■ User Documentatio n ■ Compaq Service Quick Re ference G uide ■ Service Trai[...]

1-1 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Chapter 1 Illustrated Parts Catalog This chapter pr o vides an illustrated parts br eakd own and a reference for spare parts for the Com paq Profess ional Work stati on A P500. Mechanical Parts 6 9 11 2 100 24 1 10 12 49 100 4 98 Figure 1-1. Exploded view of the Compaq Prof[...]

1-2 Illustrated Parts Catalog System Components 13 66 16 17 14 19 20 8 11 26 42 33 7 32 98 23 3 50 52 22 51 74 5 44 45 87 Figure 1-2. Exploded view of the Compaq Professional Workstation AP500 system components[...]

1-3 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Spares Parts List Parts or componen ts mark ed with an asterisk (* ) are not illustrated. Table 1-1 Compaq Professional Wor kstation AP500 Spares Parts List Reference Description Spares Part # MECHANI CAL 1 Side Access Panel 329263-001 2 Front Bezel 338549-001 3 I/O Bracket[...]

1-4 Illustrated Parts Catalog Compaq Profession al Workstation AP500 Sp ares Parts List Continued Reference Description Spares Part # 22 External Battery 160274-001 23 Expansion Board Slot Cover 141081-001 24 Power Switch and LEDs with Cable 329270-001 MEMOR Y 25 32-MB Memory Module (Registered 100-MHz SDRAM) 317747-001* 26 64-MB Memory Module (Reg[...]

1-5 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Compaq Profession al Workstation AP500 Sp ares Parts List Continued Reference Description Spares Part # 47 4/8-GB SLR Drive 340591-001* 48 Hard Drive Mounting Bracket (Bays 5 and 6) 243231-001* 49 Fan and Cable for >7200 rp m Hard Drives Ins talled in Bay 5 or 6 329266-0[...]

1-6 Illustrated Parts Catalog Compaq Profession al Workstation AP500 Sp ares Parts List Continued Reference Description Spares Part # GRAPHICS 66 GLoria Synergy+ Graphics Controller 4-MB (AGP) 327599-001 67 GLoria Synergy+ 4-MB Memory Upgrade 327600-001* 68 GLoria Synergy+ 8 MB (PCI) Graphics Controller 298796-001* 69 PowerStorm 300 Graphics Contro[...]

1-7 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Compaq Profession al Workstation AP500 Sp ares Parts List Continued Reference Description Spares Part # SOFTWARE 89 Magellan Driver CD 297863-001* 90 Spaceball Driver CD 298033-001* 91 Microsoft Wind ows NT Workstation 4.0 CD 275573-xxx* 92 Compaq SmartStart for Workstation[...]

2-1 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Chapter 2 Service Preliminaries This chapter identifies the following service considerations: ■ Prelimina ry war nings and cautions ■ Electrostatic di scharge in formation ■ Equipment sym bols ■ Tools and softw are r equirem ents ■ Warranty in formation IMPORTANT:[...]

2-2 Service Preliminaries Preliminary Warnings and Cautions The following should be noted when oper ating or ser vicing the Compa q Pr ofessional Workstation AP500: WARNING: To reduc e the risk of elec tric shock or d amage to th e equipmen t: ■ Disconne ct power from the sy stem by unplugging al l powe r cor ds from either t he electrical ou tle[...]

2-3 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Electrostatic Discharge Information A discharge of static electricity can damage static-sensitive devices or micro-circuitry. Proper packaging and grounding techniques are necessary precautions to pr event dam age. To prevent electrostatic damage, o bserve the fo llowing p [...]

2-4 Service Preliminaries Tools and Software Requirements To service the workstation, you might nee d: ■ Torx T-1 0 screwdriv er ■ Torx T-1 5 screwdriv er ■ Flat-blade s crewdriver ■ Compaq Setup and Diagnostic s Utility IMPORTANT: Prior t o servicing th e workstation, b e sure the d rivers from the latest Compaq Workstation S SD for Win do[...]

3-1 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Chapter 3 Removal and Replacement Procedures This chapter provides subassembly/module- level r emoval and replacem ent procedures for the Compaq Prof e ssional Workstation A P500. After completing all necessary remo val and rep lacement proced ures, run th e Compaq Setup an[...]

3-2 Removal and Replac ement Proced ures Service Preparations CAUTION: The power supply in the Compaq Professional Work station AP500 has an auxiliary power sect ion. This sect ion is always active as long as the un it is plugged into a liv e AC outlet. Be sur e to turn o ff the sw itch and unplug the power cord bef ore performin g any service work[...]

3-3 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Cab le Lock The worksta tion c omes standa r d with a ca ble loc k provision for a ttaching a padloc k and/or ca ble lock. If installed, the locks must be rem oved before accessing internal com ponents. To remove th e lock: 1. Unlock a nd r emove the cable lock and/or the p[...]

3-4 Removal and Replac ement Proced ures Workstation Feet NOTE: Not all procedures in th is chapter req uire the removal of the workstat ion feet. Be su re to thoroughl y re ad each r emo val a nd repla ceme nt pr ocedur e befo re atte mpting to a ccess the workstation’s in ternal comp onents . To rem ove the workstation f eet: 1. Perf orm the se[...]

3-5 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Side Access Panel CAUTION: Do not operat e the workstat ion with t he side acc ess panel removed. The pan el is an integ ral part of t he cooling system; removin g it while t he system is operating may adversely affec t data in tegrity. To remove th e side access panel: 1. [...]

3-6 Removal and Replac ement Proced ures Front Bezel To remove th e front b ezel: 1. Perf orm the servic e prepa r ations shown on page 3-2. 2. Remove the side access pan el. 3. Push the fron t bezel release latches 1 an d remov e the bezel 2 . COMPACT 1 2 Figure 3-5. Removing the front bezel To replace th e front bezel: 1. Line up the hinges and r[...]

3-7 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Blank D rive Bezel To remove a b lank d rive bezel: 1. Perf orm the servic e prepa r ations shown on page 3-2. 2. Remove the followi ng components: ❏ Side access panel ❏ Front b ezel 3. Remove the screws that secu re the blank drive bezel to th e front b ezel. Figure 3-[...]

3-8 Removal and Replac ement Proced ures EMI/Cooling Shield An EMI /cooling shield cove rs bays 5 a nd 6 to provide pr ope r cooling a nd E MI pr otection. To remove an EMI/coolin g shield : 1. Perf orm the servic e prepa r ations shown on page 3-2. 2. Remove the followi ng components: ❏ Side access panel ❏ Front b ezel 3. Remove the two screws[...]

3-9 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Speaker To remove th e speaker: 1. Perf orm the servic e prepa r ations shown on page 3-2. 2. Remove the side access pan el. 3. Unplug th e speaker con nector from the sy stem board 1 , and remove the cable f r om the clip. 4. Remove the fou r T-15 screws securing the front[...]

3-10 Removal and Replac ement Proced ures I/O Bracket Assembly The I/O br acket a ssembly (e xpansion board a sse mbly) conta ins a backpla ne board ( a lso called a riser card) , ca rd guide, a nd any expansion boa rds. T o r emove the I/O bracke t assem bly: 1. Perf orm the se rvice pr e parations show n on pa ge 3-2, the n lay the worksta tion o[...]

3-11 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Replacing the I/O Bracket Assembly To replace the I/O b racket assembly (ex pansion board assembly ), follow these step s: 1. Grasp the assembly an d insert it into th e chassis and co nnector o n the system bo ard. Press firmly on th e I/O bracket assembly, wh ere the bac[...]

3-12 Removal and Replac ement Proced ures Expansion Boards This section d iscusses removal an d replacement p rocedures for PCI o r ISA expansio n board s and the Accelerated Graph ics Port (AGP) graph ics controller. NOTE : The follo wing ins tructio ns als o apply to insta lling a nd remo ving gr aphics co ntroll ers . For information about t he [...]

3-13 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Table 3-1 PCI/ISA Slots Reference Descript ion 1 PCI/ISA shared expans ion slot* 2 PCI expansion slot 3 PCI expansion slot 4 PCI expansion slot 5 ISA slot *Cannot be us ed simultan eously NOTE: PCI=Periphe ral Compo nent Inter connect IS A=Industr y Standa rd Archit ecture[...]

3-14 Removal and Replac ement Proced ures Removing a PCI or ISA Expansion Board NOTE: The follow ing instr uctions a lso a pply to instal l ing and r emov ing graphi cs contr olle rs. F or information about t he installed graphics c ontroller, refer t o the app ropriate gu ide on th e SmartSta r t for Wo rks ta tions CD under X:DOCSG RAPHICS, whe[...]

3-15 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Removing a Symbios Wide Ultra2 PCI SCSI Controller NOTE : For best performanc e, do not mix Wide-Ult ra and Wide Ult ra2 SCSI hard drives on th e same SCSI cable or t he same channel. To remove a Wide Ultra2 SCSI Contr oller: 1. Perf orm the se rvice pr epara tions show n [...]

3-16 Removal and Replac ement Proced ures Removing the Accelerated Graphics Port (AGP) Graphics Controller The Compaq Pr ofessional Wor kstation AP500 com e s equipped with a n A G P expansion slot on the system boar d. The following illustra tion identifies the physic a l location of the AGP gr aphics controller e xpansion slot. NOTE: For inf orma[...]

3-17 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Removing the Card Guide To rem ove the c a rd guide: 1. Perf orm the se rvice pr e parations show n on pa ge 3-2, the n lay the worksta tion on its side . 2. Rem ove the followi ng c omponents: ❏ Workstatio n feet ❏ Side access panel ❏ I/O bracket assembly ❏ Full-l[...]

3-18 Removal and Replac ement Proced ures Removing the Backplane Board The backp lane board (also called the riser card ) is attached to the I/O b racket assembly. The backplane boa rd conta i ns the expansion slots desc ribed a nd shown in the “E xpansion Boar ds” section in this chapter. To rem ove the ba c kplane boar d: 1. Perf orm the se r[...]

3-19 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide System Fan To remov e the sys tem fan: 1. Perf orm the se rvice pr epara tions show n on page 3-2, then lay the wor kstation on its side. 2. Rem ove the followi ng c omponents: ❏ Workstatio n feet ❏ Side access panel 3. Disconnect the fan cable from the system b oard 1[...]

3-20 Removal and Replac ement Proced ures 5. Pull the rubbe r isolator s thr ough the brac ket 1 , then remov e the fan from th e bracket 2 . 1 2 Figure 3-16. Removing the fan from t he bracket To replace the system fan, r e ver se the above procedure.[...]

3-21 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Mass Storage Devices This section d iscusses removal an d replacement p rocedures for th e mass storage devices supported on the Com paq Profe ssiona l Workstation AP500. Drive Positions The Compaq Pr ofessional Wor kstation AP500 ca n house up to se ven mass stor age devi[...]

3-22 Removal and Replac ement Proced ures Table 3-2 Drive Positions Reference Comp onent Description 1 Bay 1 Part o f the remo vable ha rd drive cage . A 3.5-inch, thi rd-height ba y that supports a 1.0-inch hard drive or a 1.6-inch hard drive. 2 Bay 2 Part o f the remo vable ha rd drive cage . A 3.5-inch, thi rd-height ba y that supports a 1.0-inc[...]

3-23 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Hardware Screws A total of 17 e xtra har dwar e scre w s are pr ovided on the side of the air plenum. The top gr oup of eight scre ws 1 is for installing ha rd drives in the remova ble hard dr ive cage. The bottom gr oup of nine scr ews 2 is f or installing rem ovable me d[...]

3-24 Removal and Replac ement Proced ures CD-ROM Drive or DVD-ROM Drive To remove th e CD-ROM drive or DVD-ROM drive: 1. Perf orm the servic e prepa r ations shown on page 3-2. 2. Remove the followi ng components: ❏ Side access panel ❏ Front b ezel 3. Remove the retaining screws 1 and slide the drive 2 halfway out. 4. Disconne ct the audio, dat[...]

3-25 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide 5. Pull the drive completely out of the drive cage. COMPACT Figure 3-20. Removing the CD-ROM drive or DVD-ROM drive To replace the drive, rever se the above pr ocedur e. CAUTION: Use only 3/16-inch or 5 mm long screws. Using longer screws can damage th e internal c omponen[...]

3-26 Removal and Replac ement Proced ures Diskette Drive IMPORTANT: Bef ore removing th e diskette d rive, be sure there is n o diskett e in the drive. To rem ove the diskette dr ive: 1. Perf orm the servic e prepa r ations shown on page 3-2. 2. Remove the followi ng components: ❏ Side access panel ❏ Front b ezel 3. Disconnect the cab les from [...]

3-27 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide 5. Pull the diskette drive straight out. COMPACT Figure 3-22. Removing the diskette drive To replace the diskette drive, rever se the above pr ocedur e. CAUTION: Use only 3/16-inch or 5 mm long screws. Using longer screws can damage th e internal c omponent s of the d rive[...]

3-28 Removal and Replac ement Proced ures Removing a 7200 rpm Hard Drive from Bays 5 or 6 Drive ba ys 5 and 6 can be configur e d with either a 1.0- inch or a 1. 6-inch, 7200 r pm har d drive. Other tha n using dif fer e nt screw hole s, the re moval of both dr ives a basic ally the sam e. To re m ove a 7200 r pm ha r d drive: 1. Perf orm the servi[...]

3-29 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide 4. Remove the EMI/cooling shield. COMPACT Figure 3-24. Removing the EMI/cooling shield 5. Pull the har d drive stra ight out. COMPACT Figure 3-25. Removing the hard drive[...]

3-30 Removal and Replac ement Proced ures 6. Remove the retaining screws and lift the hard drive from the bracket. Figure 3-26. Removing a hard drive from the hard drive bracket To reinse rt a ha rd drive in Ba ys 5 or 6, r ever se the above pr ocedur e . CAUTION: Use only 3/16-inch or 5 mm long screws. Using longer screws can damage th e internal [...]

3-31 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Removing a 10,000-rpm Hard Drive from Bays 5 or 6 Drive ba ys 5 and 6 can be configur e d with a 10,000 r pm har d drive. T he re m oval of the drive is basically the sa me as r emoving a 7200 r pm har d dr ive except you will be a lso be re m oving a cooling fan. : To re [...]

3-32 Removal and Replac ement Proced ures 4. Disconnect the fan power cable. Figure 3-28. Disconnecting the fan power cable 5. Remove the reta ining screw s se curing the f an. NOTE : The screws that secure the f an also secure t he hard d rive. Figure 3-29. Removing the fan[...]

3-33 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide 6. Remove the EMI/cooling shield. COMPACT Figure 3-30. Removing the EMI/cooling shield 7. Pull the har d drive stra ight out. COMPACT Figure 3-31. Removing the hard drive[...]

3-34 Removal and Replac ement Proced ures 8. Remove the retaining screws and lift the hard drive from the bracket. Figure 3-32. Removing a hard drive from the hard drive bracket To reinsta ll a har d dr ive in Bays 5 or 6, reve r se the a bove proc e dure. CAUTION: Use only 3/16-inch or 5 mm long screws. Using longer screws can damage th e internal[...]

3-35 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Removing the Fan from a Hard Drive Installed in Bays 5 or 6 NOTE: This section only ap plies if th ere is a fan inst alled over Bays 5 and 6. T he fan is req uired only in hig h-altit ude environ ments or when a hard drive fast er than 7200 rp m is installed in Bay 5 or 6.[...]

3-36 Removal and Replac ement Proced ures 4. Remove the screws that h old the fan in place and remove the fan . NOTE: The screw s als o secur e the ha rd dri ve in tha t bay and m ust be r eplace d. DO NOT remove the screws f rom the CD-ROM d rive. They are not u sed to inst all the fan . Figure 3-34. Removing the fan To replace the fan, rever se t[...]

3-37 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Removing a Hard Drive from the Removable Hard Drive Cage The re movable ha rd drive c age suppor ts up to thr ee 1. 0- inch har d drives or tw o 1.6-inc h ha rd drives. Other than using different screw ho les, the removal an d replacement fo r both d rives is basically the[...]

3-38 Removal and Replac ement Proced ures 4. Pull back the pow er supply ai r baff l e 1 . 5. Loosen the tw o thum bscre w s 2 and slide the re movable ha rd drive cage out 3 . 3 2 1 Figure 3-36. Removing the removable hard drive cage 6. Remove the fo ur screws that secure th e hard driv e to the remov able hard drive cage an d pull the hard dr ive[...]

3-39 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Installing a Hard Drive in the Removable Hard Drive Cage To install a hard drive in the remo vable hard drive cage: 1. Perf orm the se rvice pr epara tions show n on page 3-2, then lay the wor kstation on its side. 2. Rem ove the followi ng c omponents: ❏ Workstatio n fe[...]

3-40 Removal and Replac ement Proced ures Figure 3-39. Inserting a hard drive in the removable hard drive cage 2 4 1 3 Figure 3-40. Reins talling a removable hard drive cage 5. Pull back the air b affle 1 . 6. Slide the hard d rive cage 2 into place. 7. Align the tabs 3 on the b ottom of the cag e with the work station chassis. 8. Tighten the thumb[...]

3-41 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide SCSI Cables and Guidelines All workstation models use th ree areas for conn ecting mass storage SC SI devices: intern ally with hard drive in the removable hard drive cage, internally with storage devices in the front panel drive ba ys, and exter nally with exter nal stora[...]

3-42 Removal and Replac ement Proced ures SCSI Guidelines for Installing SCSI Devices ■ If you ar e installing a na r row SCSI devic e, you will nee d to attach a 68- to 50-pin SCSI adapter to th e narrow SCSI dev ice. ■ A maxim um of seve n SCSI device s m ay be installe d on the integra t e d Wide-Ultr a SCSI contro ller. ■ A uniqu e SCSI I[...]

3-43 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide System Board Assembly The sys tem board as sembly co ntains th e DIMMs, Pentium II o r Pentium III p rocessor/h eat sink , Processor Pow er Module (s), syste m board w ith tr ay, the A G P Graphic s Controller, and the external ba ttery, if installed. E ach of the se compo[...]

3-44 Removal and Replac ement Proced ures To install a new sy stem board with tray and cage: 1. Remove the following c omponents fr om the system board with tr ay: ❏ DIMMs ❏ Processor(s) ❏ Processor pow er m odule (s) ❏ External battery (if installed) 2. Install the c om ponents on the new system board with tray. Be fore r e insta lling the[...]

3-45 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide System Board Components 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 Figure 3-43. Identifying system board component s Table 3-4 System Board C omponents Reference Comp onent 1 Power Switch Con nector and LED Header 2 Power Connector 3 External Battery Ju mper 4 Diskette D[...]

3-46 Removal and Replac ement Proced ures Dual Inline Memory Modules (DIMMs) The Compaq Pr ofessional Wor kstation AP500 has f our DIM M slots on the system board to support up to a ma ximum of 1 GB. See the f ollowing illustration for the physical loca tion of the DIMM sockets. DIMM 4 DIMM 3 DIMM 2 DIMM 1 Figure 3-44. Overview of DIMM sockets NOTE[...]

3-47 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Removing a DIMM CAUTION: When handl i ng a DIMM, be care ful not to to uch any of the contacts. Doing so m ay dam a ge the DIMM. CAUTION: Static electricit y can damage t he electron ic componen ts of th e workstation or op tional board s. Before begin ning t hese procedu [...]

3-48 Removal and Replac ement Proced ures Processor and Heatsink Assembly WARNING: To reduc e the risk of p ersonal injury f rom hot surfac es, allow the internal syst em componen ts to cool b efore touch ing. To rem ove the pr ocessor a nd heatsink a ssembly: 1. Perf orm the se rvice pr e parations show n on pa ge 3-2, the n lay the worksta tion o[...]

3-49 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Processor Power Module CAUTION: Static electricit y can damage t he electron ic componen ts of th e workstation. Bef ore beginn ing th ese procedu res, make sure you are properly grounded. See “El ectro static Di schar ge Infor matio n” in Chapte r 2. The proc essor po[...]

3-50 Removal and Replac ement Proced ures Primary Processor Power Module Cable Insulator A cable insula tor reduce s dama ge to cables r oute d over the powe r module . If you a r e repla cing the prima ry proce ssor module , you must fir st rem ove the cable insula tor fr om the module a nd place it on the new power processor module. To remove the[...]

3-51 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide External Battery The real-time clock battery that came with the workstation is permanently installed on the system board. If the original batter y become s inoper ative, you must install a replacement battery. Before attempting to install the rep lacement battery, read the[...]

3-52 Removal and Replac ement Proced ures Installing the Battery CAUTION: Static electricit y can damage t he electron ic componen ts of th e workstation. Bef ore beginn ing th ese procedu res, make sure you are properly grounded. See “El ectro static Di schar ge Infor matio n” in Chapte r 2 for mor e information . To install an ex ternal real-[...]

3-53 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide 5. Replace the I/O bracket assemb ly and th e side access panel. 6. Place the sticker included with your batter y kit on the back of the wor kstation above the power c onnect or . 7. Plug in the wor ksta tion a nd reconne ct any exte r nal device s. WARNING: This equi pmen[...]

3-54 Removal and Replac ement Proced ures Power Switch Cable Assembly The power switch cable assembly can be replaced without rem oving the power supply. To remove the power switch cable assembly: 1. Perf orm the servic e prepa r ations shown on page 3-2. 2. Remove the followi ng components: ❏ Side access panel ❏ Front b ezel ❏ CD-ROM drive o[...]

3-55 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Power Supply WARNING: This pro cedure should be perfo r med o nly by qua lifie d pers onnel. Do not reco nnect pow e r to the computer until the co mputer cover is r eplace d. Connecting the power befor e re pl acing the co mputer cover can re sult in pe rso nal injury or [...]

3-56 Removal and Replac ement Proced ures 4. Remove the power supply a ir baf f le fr om its position. Figure 3-51. Removing the power suppl y air baf fle 5. Remove the three screw s tha t secure the power supply to the back of the chassis. 6. Slide the pow e r supply towar d the front of the chassis and pull up to r emove it. Figure 3-52. Removing[...]

4-1 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Chapter 4 Diagnostic Tools This chapter p r o vides the following inform ation to assist you when servicing the Com paq Profess ional Work stati on A P500: ■ Power-On Self- Test (POST ) ■ Compaq Utilities ■ Error Codes ■ ROMPaq ■ Compaq I nsight Manager ■ Com pa[...]

4-2 Diagnosti c Tools Power-On Self-Test (POST) POST is a series of diagnostic tests that run automatically w hen the system is turned on. After the com puter is turned on, POST checks the f ollowin g assemblies to m ake sure th e computer system is functioning prop erly: ■ Keyboard ■ Memory ■ Graphics controller ■ Diskette drives ■ IDE C[...]

4-3 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide POST Messages An error m essage results if POST encounters a problem. This test run s wh en the sy stem is tu rned on, checkin g assem blies with in the w orkstation an d reporting an y errors detected. Table 4-1 POST Messages Messag e Beeps* Probable Cau se Recommended Act[...]

4-4 Diagnosti c Tools POST Messages Continued Messag e Beeps* Probable Cau se Recommended Act ion 206-Secondary cache controller failure None Cache memory controller or RAM failure Run the Comput er Checkup a nd Diagnos tics utilities . 207-ECC Corrected Single Bit Errors in D IMM Pair(s) 2S A memory error on one of the installed DIM Ms has been de[...]

4-5 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide POST Messages Continued Messag e Beeps* Probable Cau se Recommended Act ion 605-Diskette Drive Type Error 2S Mismatch i n drive type Run Compute r Set up or Windo ws NT utilities. 611-Primary Floppy Port Address A ssignment Confl ict 2S Configurati on erro r Run Compute r S[...]

4-6 Diagnosti c Tools POST Messages Continued Messag e Beeps* Probable Cau se Recommended Action 1793-Secondary Controller or Disk Failure None An erro r has bee n detecte d with the CD -ROM interface. Run Compute r Set up. A Critical Error Occurred Before this Pow er-Up. None Critical failu re (POST) recorded into the welln ess log . None Fixe d D[...]

4-7 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Troubleshooting Minor Problems If m inor hardw are or software problem s occu r, refer to the f ollowi ng list f or possible solu tions befo r e running any of the d iagnostic utilitie s. ■ Verify that the w orkstation is connected to a working grounded AC outlet. ■ Is [...]

4-8 Diagnosti c Tools Power Problems This section identifies som e quick checks for pow er-related problem s. Table 4-2 Solutions for Power Problems Problem Possible Solution Computer will not turn on. Be s ure the workstation is connected to a working grounded AC outlet. Be sure the p rocessor(s) and terminator board are properly seated . Check to[...]

4-9 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Diskette Drive Problems This section id entifies some quick checks for diskette dr ive-related prob lems. Table 4-3 Solutions for Diskette Drive Problems Problem Possible Solution Disket te driv e light stays o n. 1. Disk ette m ight be da maged. Run CHK DSK on t he disket [...]

4-10 Diagnosti c To ols Display Problems This section id entifies some quick checks for display-related pro b lems. Table 4-4 Solutions for Display Problems Problem Possible Solution Screen is blan k. 1. Monitor is not turn ed on and the monitor lig ht is not on . Turn on the monitor and verify the monitor ligh t is on. 2. Screen save has b een ini[...]

4-11 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Solutions for Display Prob lems Continued Problem Possible Solution The picture is broken up ; it rolls, jitters, or blin ks. 1. Be su re the monitor cable is s ecurely connected to the computer. 2. In a 2-monitor system or if an other monitor is in clos e proximity, the m[...]

4-12 Diagnosti c To ols Hard Drive Problems This section id entifies some quick checks for hard dr ive-related prob lems. The inform ation provided by the diagn ostics test includes error code, sy stem serial n um ber, drive seri al num ber, driv e m odel, and driv e firm w are revis ion. Specif ic detail s of th e drive failure are not inclu ded. [...]

4-13 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Hardware Installation Problems This section id entifies some quick checks for hardware-related installation pro blems. Table 4-7 Solutions for Hardware Inst allation Problems Problem Possible Solution A new dev ice is not recogni zed as part of the comp uter system. 1. The[...]

4-14 Diagnosti c To ols CD-ROM Drive and DVD-ROM Drive Problems This section identifies som e quick ch ecks for IDE CD-ROM an d DVD-ROM drive-related problem s. Table 4-8 Solutions for CD-ROM and DVD-ROM Drive Problems Problem Possible Solution Cannot read compact d isc 1. CD is not properly s eated in the d rive. Eject the CD, correctly s eat it i[...]

4-15 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Memory Problems This section identifies som e quick ch ecks for m emory -related problem s. Table 4-9 Solutions for Memory Problems Problem Possible Solution Out of Memory error 1. Run Computer Setup or Wind ows NT utilities. 2. The workstation has in sufficient memory to [...]

4-16 Diagnosti c To ols Network Problems This section p r o vides some comm on causes and solutio ns for network pr o blems. However, the pro c ess of d e bugging network ca bling is not d iscussed . Table 4-11 Solutions for Network P roblems Problem Cause Solution System does n ot detect a network controller. 1. Possible d river problem 2. Possibl[...]

4-17 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Solutions for Netw ork Problems Continued Problem Cause Solution Network controller stopped wo rking whe n an expansion board w as installed. 1. Network drivers are not loaded or driver p arameters do not m atch the current configuration . 2. The cable is not securely conn[...]

4-18 Diagnosti c To ols Audio Hardware Conflicts This section pr o vides solutions to hard ware conflicts. Hardware conflicts occur w hen tw o or more peripheral dev ices conten d for the sam e signal lines or ch annels. Con flicts betw een the audio interface and anoth er peripheral device may be because of the setting s of the base I/O addresses,[...]

4-19 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Compaq Setup and Diagnostics Utilities The Compaq Profes sional Workst ation AP500 provides setup and diag nostic utilities that y ou can use to c onfigure the workstation’s har dware, r e solve r e sourc e conflic ts, run dia gnostic tests, and view inform ation about t[...]

4-20 Diagnosti c To ols Creating a Diagnostics Diskette This op tio n allows y ou to create Setup o r Diagnostics diskettes from the diagnostics pa rtitio n. To create these diskettes: 1. Access the Compaq Utilities m enu. 2. From the Com paq Utilities menu, select C reate a Diagnos tics Dis kette. One Diagnostic and two Setup diskettes will be cre[...]

4-21 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Computer Setup Compu ter Setup allow s y ou to config ure the w orkstation’ s hardw are and resolve resou rce conflicts. Using Computer Setup To use Computer Setup, select C omputer Setup from the Com paq Utilities menu. The following table describes the features av aila[...]

4-22 Diagnosti c To ols Comput er Setup Fea tures Continued Task Computer Setup Selection Set the printer mod e (flexible/stan dard). Click Built- in Devi ces, then click Communications. Under Parallel Port, select the app ropriate Bi-directional Port. Set the Num Lock s tate at power-on . Click Built- in Devi ces, then click Input Dev ices. Under [...]

4-23 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Computer Checkup (TEST) Computer Checkup (TEST ), the pr imary diagnostics utility, confirm s w hether the various work station devices are recog nized by the sy stem and are f unction ing properly . Use the TEST utility to help set up tests, to test the workstation, and t[...]

4-24 Diagnosti c To ols 6. Select one of the following from the test option menu: ■ Quick Check Diagnostics ru ns a quick , general test on each device w ith a m inim um num ber of prom pts. If errors occu r, they are display ed w hen the test is complete. ■ Autom atic Diagnostics ru ns un attended and prov ides max im um testing of each device[...]

4-25 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Managing a Diagnostics Partition This optio n allo ws y ou to create, delete, or up grad e the diagnostics software on the hard drive partition. T his mu st be performed from a diagnostics diskette. CAUTION: Creating a d iagnostics p artition in volves performing a low-lev[...]

4-26 Diagnosti c To ols Microprocessor Table 4-13 Microprocessor Test Error Codes Error Code Description Recommended Action 101-xx CPU test failed. R eplace the system b oard and retes t. 102-xx Coprocessor error. 1. Run Computer Checkup or Computer Set up and ret est. 2. Replace the proces sor and retes t. 103-xx DMA con troller failed. Replace th[...]

4-27 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Memory Table 4-14 Memory Test Error C odes Error Code Description Recommend ed Action 200-xx Memory mach ine ID test failed. Insert DIMM in the correct location. 202-xx Memory s ystem ROM checks um failed. The followin g steps apply to error codes 202-xx th rough 215-xx: 2[...]

4-28 Diagnosti c To ols Printer Table 4-16 Parallel Printer Test E rror Codes Error Code Description Recommended Action 401-xx Printer failed or is not connected. The following steps apply to 401-xx through 403-xx: 1. Conne ct the pri nter. 402-xx Printer port test failed. 2. Check power to the printer. 403-xx Printer pattern tes t failed. 3. In st[...]

4-29 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Serial Port Table 4-18 Serial Test Erro r Codes Error Code Description Recommended Action 1101-xx Serial port test failed. 1. Run Computer Set up. 2. Replace th e system board an d retest. Modem Table 4-19 Modem Communications Test Error Codes Error Code Description Recomm[...]

4-30 Diagnosti c To ols CD-ROM Drive (IDE) Table 4-21 CD-ROM Drive (IDE ) Test Error C odes Error Code Description Recommended Action 3301-xx CD-ROM drive read test failed. The followin g steps ap ply to error codes 3301-xx through 3305-xx and 6600-xx t hrough 6623-xx: 3305-xx CD-ROM drive s eek test failed. 1. Replace the CD and retest. 6600-xx ID[...]

4-31 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Video Table 4-23 Video Test Error C odes Error Code Description Recommended Action 501-xx Graphics con troller test failed. The followin g error codes app ly to error codes 501-xx through 516-xx : 502-xx Video memory tes t failed. 1. Replace the mon itor and retest. 503-xx[...]

4-32 Diagnosti c To ols Video Test Error Cod es Continued Error Code Description Recommended Action 2411-xx Video screen memory pag e test failed. The following s teps app ly to error codes 2411-xx through 2456-xx : 2412-xx Video gray scale tes t failed. 1. Ru n the Setup and Diag nostics utilities. 2. Replace the mon itor and retest. 2414-xx Video[...]

4-33 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Audio Table 4-24 Audio Test Error Codes Error Code Description Recommended Action 3206-xx Audio System Internal Error Replace the system board and retest. Network Interface Table 4-25 Network Interfa ce Test Error C odes Error Code Description Recommended Action 6000-xx N [...]

4-34 Diagnosti c To ols SCSI Error Codes This section includes the error codes for th e followi ng SCSI devices: ■ Hard drives ■ CD-ROM drive s ■ Tape drives The SCSI error cod e s are written in the format A ABB-CC and can be determined by looking up the respecti ve parts of the code in the th ree correspondi ng tabl es nu mbered 4- 26, 4-27[...]

4-35 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Table 4-28 SCSI Test Error Co des Error Code Description Recommended Action XXXX-02 Drive not installed . Check cable conn ections. XXXX-03 Media not in d rive. Check for and install DATA CD or write-enabled tape in drive. XXXX-05 Seek failure Replace the indicated device.[...]

4-36 Diagnosti c To ols SCSI Test Error Code s Continued Error Code Description Recommended Action XXXX-30 Controller timed out. Replace the indicated device. XXXX-31 Unrecoverable error Replace the indicated device. XXXX-32 Controller/drive discon nected. Replace the ind icated device. XXXX-33 Illegal controller command Replace the indicated devic[...]

4-37 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Upgrading the ROM If th e Com paq Professi onal Works tation A P500 does not h ave a Set up Passw ord enabled, the ROM is not w rite-protected and u nauthorized u pdates can occur. If y ou n eed or wan t to upgrade the sy stem ROM, y ou can: ■ Order an upgraded R OMPaq d[...]

4-38 Diagnosti c To ols Remote ROM Flash Remote ROM Flash allow s the system administrator to safely upgrade the ROM on remote Compaq w orkstation s, directly f rom th e centralized netw ork m anagem ent console. Enablin g the system administrator to perform this task rem otely, on m ultiple w orkstations, results in a consistent deploym ent of and[...]

4-39 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide FailSafe Boot Block ROM The FailSafe Boot Block ROM enables sy stem recovery in th e unlikely event of a system ROM upgrade failu re, for exam ple, if a pow er failu re occurs during a system ROM upg rade. The Boot Block is a flash- protected section of the R OM that check[...]

4-40 Diagnosti c To ols The following table lists the various keyboard light combinations, as well as the meaning and action associated w ith each com bination. Table 4-29 Keyboard Lights Num Lock Caps Lock Scroll Lock Meaning a nd Requi red A ction OFF ON OFF Sy stem re quires S etup Pa ssword. Enter the Setu p Pass word. Th e light remains turned[...]

4-41 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Compaq Insight Manager Using the industr y-stand a rd Simple N e twork Manage ment P roto col fo und in Mi c roso ft Windows NT, Co mpaq Insight Manager allows the system administrator to view A ssetControl data, config uration data, m emory chang e alerts, NIC perform anc[...]

4-42 Diagnosti c To ols Compaq Workstation SSD for Windows NT The Compaq Workstation SSD for Window s NT contains su pport softw are and u tilities that enable you to take advantage of specific capabilities offered on the Compaq Pro fessional Workstat ion. Thi s support softw are is provided f or use w ith Window s NT Workstation 4.0 on Com paq har[...]

4-43 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Compaq Diagnostics for Windows NT Compaq Diagnostics for Wind o ws NT allows y ou to view inform ation about your workstation’s hardware a nd software c onfigura tio n from within the Windo ws NT enviro nment. To install Compaq Diagnostics for Windows NT, refer to the So[...]

5-1 Compaq Professional Workstation AP500 Maintenance and Service Guide Chapter 5 System Security This chapter identifies and explains the following: ■ Security features ■ Advanced security management Security Features The Compaq Professional Workstation AP500 is equipped with features that secure valuable components and system integrity. The f[...]

5-2 System Security Password Security The workstation supports security password features that can be established through the Compaq Computer Setup menu. Establishing a Setup Password Using Computer Setup To establish a Setup Password: 1. Turn on or restart the workstation. 2. When you see the words F10=Setup in the bottom-right corner of the scree[...]

5-3 Compaq Professional Workstation AP500 Maintenance and Service Guide Establishing a Power-On Password Using Computer Setup To establish a Power-On Password: 1. Turn on or restart the workstation. 2. When you see the words F10=Setup in the bottom-right corner of the screen, press F10. NOTE : If you do not press F10 while the message is displayed,[...]

5-4 System Security Entering a Power-On Password To enter the Power-On Password: 1. Turn on or restart the workstation. 2. When the key icon ( ) displays, enter your current password carefully. NOTE : Type carefully; for security reasons, the characters you type do not appear on screen. If you enter the password incorrectly, a broken key icon ( ) d[...]

5-5 Compaq Professional Workstation AP500 Maintenance and Service Guide Clearing a Power-On or Setup Password To disable the Power-On and Setup Password features, or to clear the Power-On and Setup Passwords if you forget them and cannot access the workstation system or Computer Setup, follow these steps: 1. Turn off the workstation. Disconnect the[...]

5-6 System Security 8. Return Switch 1 to its original default (OFF) position. 9. Establish a new Power-On Password, if desired. IMPORTANT: Clearing the Power-On Password will also clear the Setup Password. Be sure to re-establish your Setup Password after clearing the Power-On Password. 10. Reassemble and restart the workstation. Windows NT Workst[...]

5-7 Compaq Professional Workstation AP500 Maintenance and Service Guide Advanced Security Management You can access the following security features through the Computer Setup option on the Compaq Configuration and Diagnostic menu. ■ Storage (under Built-in Devices) ■ Disable removable media boot ability ■ Disable removable media write ability[...]

5-8 System Security Re-enabling a Serial Port or Parallel Port To enable either of the serial ports or the parallel port: 1. Turn on the workstation. 2. When you see the words F10=Setup in the bottom-right corner of the screen, press F10 . NOTE: If you do not press F10 while the message is displayed, you must turn off the workstation, then on again[...]

5-9 Compaq Professional Workstation AP500 Maintenance and Service Guide 6. In the Computer Setup windows, click Built-in Devices. 7. In the Built-in Devices window, click Security Management. 8. Under Power-On Password, select Enable QuickLock of the Keyboard, then select QuickBlank the screen when locked and/or Initiate QuickLock when entering Ene[...]

6-1 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Chapter 6 Jumper and Switch Information This chapter pr ovides jumper and switch inf ormation f or the follow i ng ha rdwar e on the Compaq Prof e ssional Workstation A P500: ■ Internal and external b atteries ■ Processor(s) ■ Hard drives (SCSI and UATA) ■ CD-ROM dr[...]

6-2 Jumper and Switch Inf ormation Battery Jump ers J5 1 Figure 6-1. Locating the J5 Jumper Table 6-1 System Board C onfiguratio n Jumper J5 Settings Jumper Setting Function Description 1-4 Battery External battery c onnection J5 5-6 B attery External battery jump er 6-7 Battery Internal battery ju mper (default)[...]

6-3 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Switch Settings The following illustration shows the location of SW 1. Switch 1 controls the CPU/clock speed and the Powe r -on Passw or d. S1 on Switch 1 enables the Power- on Password. The def a ult is OFF. To r eset the pa ssw or d, turn this switch ON. SW1 Figure 6-2. L[...]

6-4 Jumper and Switch Inf ormation Hard Drives The Compaq Pr ofessional Wor kstation AP500 supports Wide -Ultra and Wide Ultr a 2 SCSI hard drives and U ltra A T A har d dr ives. For specif ications on your hard dr ive , re f er to the Se rvice Quick Reference Guid e . 32X Max CD-ROM Drive (IDE) The jumper settings for the 32X Max CD - ROM drive (I[...]

6-5 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide PowerStorm 300/AGP Graphics Controller 4 5 1 2 3 Figure 6-4. Iden tifying connector an d jumper p ositions for th e PowerStorm 300/AGP Graphics Controller Table 6-3 Connector and Jumper Po sitions for t he PowerStorm 300/AGP Graphics Controlle r Iden tifier Fun ction 1 Stan[...]

7-1 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Chapter 7 Physical and Operating Specifications This chapter pr ovides opera ting and perf orma nc e specif i c ations for the f ollowing Compaq Professiona l Wor kstation AP500 com ponents: ■ System unit ■ Power supply ■ Diskette drive ■ Zip drive ■ CD-ROM and DV[...]

7-2 Physical and Op erating Sp ecifications System Unit Table 7-1 System Specificat i ons (without workstation fe et and front bezel) U. S. Metric Dimensi ons Height Width Depth 18.70 in. 8.05 in. 23.25 in. 47.50 cm 21.08 cm 59.06 cm Weight (approximate) 54.75 lb. 28.83 kg Power S upply Operat ing Volt age Range Rated Voltage Ran ge Rated Line Freq[...]

7-3 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Table 7-2 System Interrupts Hardware IRQ System Fun ction IRQ 0 System timer IRQ 1 Keyboard (not on ISA Bus ) IRQ 2 Used by Interru pt Controller 2 IRQ 3 Serial port (COM 2) IRQ 4 Serial port (COM 1) IRQ 5 ESS so und chip IRQ 6 D iskette drive IRQ 7 Parallel p ort (LPT 1) I[...]

7-4 Physical and Op erating Sp ecifications Table 7-4 System I/O I/O Addr ess (He x) S ystem F unction (Shi pping Configura tion) 000 - 00F DMA Controller # 1 010 - 01F Motherboard 020 - 03F Interrupt controller # 1 040 - 043 Counter/timer registers 044 - 04F Unused 050 - 052 Motherboard 053 - 05F Unused 060 Keyboard controller 061 Port B 062 - 063[...]

7-5 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide System I/ O Continued I/O Addr ess (He x) S ystem F unction (Shi pping Configura tion) 201 Audio 202 - 21F Unused 220 - 22F Audio (A lternate = 240- 24F, 260 - 26F, or 280 - 28F) 230 - 273 Unused 274 - 277 ISA PnP 278 - 27F Reserved parallel port 280 - 2E7 Unused 2E8 - 2EF [...]

7-6 Physical and Op erating Sp ecifications Table 7-5 Memory Addresses Memory Address Size System Function FFFFFFFFh to FFF80000h 512 KB System ROM FEEFFFFFh to FE E00000h 1024 KB Local APIC address range FECFFFFFh to FEC00000h 1024 KB I/O APIC addres s range C7FFFFFFh to 50000000h 1,966,080 KB PCI Memory expansion 3FFFFFFFh to 01000000h 1,032,192 [...]

7-7 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide 325W Power Supply Table 7-6 325W Power Supply Specifications Input Speci ficati ons L ow R ange High Range Rated input voltage 100 to 120 VAC 200 to 240 VA C Rated input current 6A @ 115 VAC 3A @ 230 VAC Rated input frequency 50 to 60 Hz 50 to 60 Hz General specification s [...]

7-8 Physical and Op erating Sp ecifications Diskette Drive Table 7-7 1.44-MB Diskette Drive Size a nd Capacity Size (in.) 3.5 High density (MB) 1.44 Low densit y (KB) 720 Light Green Height One thir d Bytes per Sec tor 512 Sect ors per Tr ack High densi ty 18 Low dens ity 9 Tracks per Side High densi ty 80 Low dens ity 80 Read/Write Heads 2 Average[...]

7-9 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Zip Drive Table 7-8 100-MB ZIP Drive Data Tr ansfer Ra te Sustained Up to 11.2 Mbits/sec Burst Up to 88.9 Mbits/sec Seek Time (inclu des settlin g time) Minimum 40.0 ms Average 29.0 ms Maximum 55.0 ms Latency (average rotational delay) 10.2 ms Spindle speed 2941 rpm Track-t[...]

7-10 Physical and Op erating Sp ecifications CD-ROM Drive Table 7-9 32X Max Tray-Load CD-ROM Drive (IDE) Disk Diameter 12 cm Capacity Mode 1 Mode 2 540 MB 650 MB Disk thickness 1.2 mm Track pitch 1.6 µ m Performance Access time Random see k Full stroke seek <100 ms <150 ms Data transfer rate Sustain ed Burst 150 KB/s 2100 to 4800 KB/s (14x t[...]

7-11 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide 32X Max CD-RO M Drive (IDE ) Continued Dimensi ons Height 42.9 mm Width 150.1 mm Depth 208.0 mm Weight 1200 g Audio Interface Line out conn ector RMS Output volta ge S/N ratio Channel s eparation Noise Freque ncy respo nse 0.7 Vrms 80 dB 65dB 0.1% 20 to 20 KHz Digital audi[...]

7-12 Physical and Op erating Sp ecifications DVD-ROM Drive Table 7-10 6X Max DVD-ROM Drive Disk Diameter 12 cm Capacity Mode 1 Mode 2 4.7 GB 9.46 GB 550 MB (Mode 1,2,12cm) 640 MB (Mode 2,12cm) 180 MB (8 cm) Disk thickness 1.2 mm Track pitch 0.74 µ m Performance Access time (typical) Random see k Full stroke seek <180 ms <300 ms Data transfer[...]

7-13 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide 6X Max DVD-RO M Drive Continued Dimensi ons Height 41.3 mm Width 148 mm Depth 208.0 mm Weight 1200 g Audio Interface Line out conn ector RMS Output volta ge S/N ratio Channel s eparation Noise Freque ncy respo nse 0.7 Vrms 80 dB 65dB 0.1% 20 to 20 KHz Digital audio out con[...]

7-14 Physical and Op erating Sp ecifications Hard Drives Table 7-11 4.3-GB Wide-Ultra SCSI Hard Drive 7200 rpm drive 10K rpm drive Capacity 4.3 GB 4.3 GB Transfer rate Media 13.56 to 21.58 MB/s 19 to 28.9 MB/s Asynchronous 5.0 MB/s 10.0 MB/s Synchronous Up to 40.0 MB/s Up to 40.0 MB/s Seek time (typical) Single track 2.0 ms (read) 0.8 ms (read) Ave[...]

7-15 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Table 7-12 9.1-GB Wide-Ultra SCSI Hard Drive 7200 rpm Capacity 9.1 GB Transfer rate Media 13.6 to 21.3 MB/s Asynchronous 5.0 MB/s Synchronous Up to 40.0 MB/s Seek time (typical) Single track 1.6 ms Average 7.5 ms Full stroke 15.0 ms Disk rotation speed 7200 rpm Cylinders 8[...]

7-16 Physical and Op erating Sp ecifications Table 7-13 6.4-GB Ultra ATA Hard Drive Capacity 6.4 GB Drive type 65 (soft) Transfer rate Media 10.38 to 17.5 MB/s Interface 33.3 MB/s Seek time (typical) Single track 2.0 ms Average 9.5 ms Full stroke 20.0 ms Disk rotation speed 5400 rpm Cylinders 13,328 Data heads (logical) 15 Sectors/track (logical) 6[...]

7-17 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Table 7-14 10-GB Ultra ATA Hard Drive (7200 RPM) Drive Configuration Drive Performance User capacity 10.0-GB Spin-up time (power on to not busy) Typ. = 18 seconds Max = 31 seconds Data cy linders Physical Logical 13097 16383 Spin-down ti me Typ. = N/A Max = 20 seconds Data[...]

7-18 Physical and Op erating Sp ecifications Table 7-15 18-GB Wide Ultra2 Hard Drive (10,000 RPM) Performance Criteria Valu e Capacity 18.2 GB Set Capacity 18209 MB Data Cylinders 6962 Data Heads/Cylin ders 24 Sectors/Track 167-254 (11 Zones) Data Bytes/Sector 512 Buffer Size 1024 kB Sector Interleave 1:1 Maximum Time From Power On to Selection Res[...]

7-19 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Audio System Table 7-16 Audio System Sampli ng rate 4 KHz to 48 KHz (adj ustable) Maximum voltage (rms ) Microphone -in Line-in Headpho ne-out Line-out 0.030 0.7 N/A 0.7 Impedance (n ominal) Microphone -in Line-in Headpho ne-out Line-out 1-K ohm 20-K ohms 16 ohms (min) 20-[...]

7-20 Physical and Op erating Sp ecifications Mouse Table 7-18 3-Button Mouse Dimensions U.S. Metric Height Length Width 1.42 in. 4.17 in. 2.87 in. 3.6 cm 10.7 cm 7.4 cm Weight 5.20 oz 150 g Base Resolution 400 dpi Tracking Speed (maximum) 10 in./sec 25 cm/sec Temperature Operat ing Storage 32 ° F to 104 ° F -4 ° F to 140 ° F 0 ° C to 40 ° C -[...]

7-21 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Graphics Controllers Table 7-19 GLoria Synergy+ Graphics Controller Maximum Color Support Resolutions Colors 4-MB Standar d Colors 4-MB Standard with 4-MB Upgrade Maximum Refres h Rate 1920 x 1200 256 32K 75 Hz 1920 x 1080 256 32K 80 Hz 1600 x 1280 32K 32K 75/85 Hz 1600 x [...]

7-22 Physical and Op erating Sp ecifications Table 7-21 Matrox Productiva G100 Multi-Monitor Series Gr aphics Controller Maximum Display Resolutions Graphics Memory Colors Maximum Display Area 256 colors (8-bit) 1800 x 1440 / 1920 x 1200 4 MB 32/64K colors (15/16-b it) 1600 x 1200 / 1920 x 1080 16M colors (24-bit) 1280 x 1024 16M colors (32-bit) 11[...]

7-23 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Table 7-23 Matrox Productiva G100 Multi-Monitor Series Gr aphics Controller Refresh Rate s Display Resolution* Horizontal Refresh Rate (kHz) Vertical Refresh Rate (Hz) 640 x 480 31-102 60-200 800 x 600 38-114 60-200 1024 x 768 48-113 60-140 1152 x 864 54-110 60-120 1280 x [...]

7-24 Physical and Op erating Sp ecifications Table 7-24 Millennium G200 Graphics Contr oller Maximum Color Support Resolutions Colors Maximum Refresh Rate (Hz) 640 x 480 16.7M 200 800 x 600 16.7M 180 1024 x 768 16.7M 140 1152 x 864 16.7M 120 1280 x 1024 16.7M 100 1600 x 1200 16.7M 75 1920 x 1080 16.7M 70 1920 x 1200 16.7M 65 1800 x 1440 65,536 70[...]

7-25 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Network Controller Table 7-25 Ethernet Netwo rk Interface Cont roller (NIC) Physical connector RJ-45 Operat ing envi ronme nt Temperature Humidity 50 ° to 95 ° F 10 ° to 35 ° C 10% to 90%, noncondensing Electrical bus 32-bit PCI b us RJ-45 Network Cable Spe cifications[...]

8-1 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Chapter 8 External Connectors This chapter pr ovides an over view of the e xternal c onnectors, including pin assignm ents, for the Compaq Prof e ssional Workstation A P500. Physical Location The following illustration identifies the physical location of each connector . Se[...]

8-2 Externa l Connector s External Conn ectors Continued Reference Con nector Function 7 Mouse con nector Connects to a mou se (green icon ) 8 Serial connector Connects to a serial d evice 9 Serial connector Connects to a serial d evice : Parallel connector Conn ects a parallel device (prin ter) ; Wide-Ul tra SCS I connect or Co nnects to a SCSI de[...]

8-3 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Pin Assignments Table 8-2 Keyboard Connect or and Ico n (Orange ) Pin Signa l 6 3 4 5 21 KEY 1 2 3 4 5 6 Data Unused Ground +5 VDC Clock Reserved Table 8-3 Mouse Connector and Icon (Green) Pin Signal 6 3 4 5 21 KEY 1 2 3 4 5 6 Data Reserved Ground +5 VDC Clock Reserved[...]

8-4 Externa l Connector s Table 8-4 Parallel Interface Connect or and Ico n Pi n Signal 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18-25 Strobe Data Bit 0 Data Bit 1 Data Bit 2 Data Bit 3 Data Bit 4 Data Bit 5 Data Bit 6 Data Bit 7 Acknowledg e Busy Paper end Select Auto linefeed Erro[...]

8-5 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Table 8-5 Serial Interfa ces Connect or and Ico n Pin Signal 12345 6789 1 2 3 4 5 6 7 8 9 Carrier detect Receive data Transm it data Data terminal ready Signal ground Data set read y Request t o send Clear to send Ring indica tor[...]

8-6 Externa l Connector s Table 8-6 Monitor Connect or and Ico n Pin Signal 54321 1 0 9876 15 14 13 12 11 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Red analog Green analog Blue analog Monitor ID Bit 2 Ground Ground analog Ground analog Ground analog Not conne cted Ground Monitor ID Bit 0 Bi-directional Data (SDA)* Horizontal sync Vertical sync Data clock[...]

8-7 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Table 8-7 Ethernet RJ-4 5 Connect or and Ico n Pin Signal 1357 2468 1 2 3 4 5 6 7 8 (+) Transmit data (-) Transmit data (+) Receive data Unused Unused (-) Receive data Unused Unused Table 8-8 Universal Serial Bus (USB) Connect or and Ico n Pin Signal 12 3 4 12 3 4 1 2 3 4 V[...]

8-8 Externa l Connector s Table 8-9 SCSI Connector Connect or and Ico n Pin Signa l Pin Si gnal 1-16 17 - 18 19 20 - 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 - 50 Ground TERMPWR Reserved Ground -D12 -D13 -D14 -D15 -DP1 -D0 -D1 -D2 -D3 -D4 -D5 -D6 -D7 -DP0 Ground 51 - 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 TERMPWR Reserved Ground [...]

8-9 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Table 8-10 Line-In Connector Connect or and Ico n S ignal Audio In Table 8-11 Line-Out Connector Connect or and Ico n S ignal Audio Out Table 8-12 Microphone Connector Connector and Icon (Blue) Sign al Stereo 1/8-inch Min iphone Table 8-13 Headphone Connector Connect or and[...]

Index-1 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Index 1 1.0-inch dr ive 3-22 1.6-inch dr ive 3-22 10,000 rpm hard dr ive removal and replacement 3 -31 10-GB ultra A TA har d dr ive spare s pa rt num ber 1- 4 128-MB m emor y m odule spare s pa rt num ber 1- 4 18-GB wi de ultra2 SCSI hard drive 10,000 rpm spare s pa rt[...]

Index - 2 1.0-inch dr ive 3-22 1.6-inc h 3- 22 3.5-inc h ba y 3-22 5.25-inc h ba y 3-22 CD-ROM drive 3- 22 diskette drive 3- 22 illustrated 3-22 beeps, system 4-39 blank d rive bezel removal and replacement 3 -7 spare s pa rt num ber 1- 3, 1-7 bracket spare s pa rt num ber cable lock 1 -3 C cable kit spare s pa rt num ber 1- 5 cable lock b racket r[...]

Index-3 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide diagnostic er r or codes Continued SCSI 4-35 serial interface 4-29 tape drive 4-30 video 4-31 diagnostics diskette, crea ting 4-20 diagnostics par tition 4- 25 diagnostics utilities error codes 4- 25 SCSI err or codes 4- 34 DIMM sockets illustrated 3-46 DIMM sockets 1- [...]

Index - 4 external con nectors Continued physical loca tions, illustrated 8- 1 power c ord 8- 1 RJ-45 8-2 serial 8-2 USB 8-2 VGA 8-2 wide-ultra SCSI 8-2 F FailSafe Boot Bloc k ROM 4-39 fan cables hard drive , disconne c ting 3-32 fan hea ders 3- 45 Flash Recover y diskette using 4-39 Flash ROM recove ry fr om ROM upgr ade f ailure 4- 39 front b eze[...]

Index-5 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide installing th e replacement extern al battery illustrated 3-53 Intel Pentium II processor spare s pa rt num ber 1- 3 Intel Pentiu m III processo r spare s pa rt num ber 1- 3 interrupts, system specif ications 7-3 J jumper CD-ROM drive 6- 4 PowerStor m 300/AGP gr aphics [...]

Index - 6 mouse c onne ctor pin assignments 8- 3 mouse in terface 5-9 N Netelligent 10 T/2 ISA UTP/Coax Controller spare s pa rt num ber 1- 6 Netelligent 10 T/2 PCI UTP/Coax Controller spare s pa rt num ber 1- 6 Netelligent 100 FDDI PCI DAS Fiber -UTP spare s pa rt num ber 1- 6 Netelligent 100 FDDI PCI SAS Fiber -MIC spare s pa rt num ber 1- 6 Nete[...]

Index-7 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide Power- on Pa ssword changing 5-4 clearing 5-5 deleting 5-4 enteri ng 5- 4 power- on passwor d se ttings system boar d switch 6-3 Power-on Self-Test (POST) error messa ges 4 -3 function 4-2 PowerStorm 3 00 AGP gra phic s controller jumper settings 6-5 resolutions 7-21 sp[...]

Index - 8 front b ezel Continued illustrated 3-6 hard dr ive 3-29, 3- 33 illustrated 3-29 hard dr ive brac ket 3- 30 illustrated 3-30 hard dr ive cage 3-37 hard dr ive fan 3- 35 illustrated 3-32 heatsink 3- 48 I/O bracket assembly 3 -11 illustrated 3-10 locating har d dr ive scre w holes illustrated 3-39 memory 3 -47 illustrated 3-47 padlock 3- 5 P[...]

Index-9 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide power- on passwor d Continued purpose 5- 1 QuickBlank 5-1 QuickLoc k 5- 1 serial interface contro l 5-1 Setup Password 5- 1 Windows NT pa ssw ord 5-1 password 5- 2 Power- on Passwor d 5- 3 QuickLock/Q uic kBla nk 5-8 setup passwor d 5-2 security m anage m ent, a dva nce[...]

Index - 10 spare s pa rt num ber Continued card guide 1-7 CD-ROM drive 1- 4 chassis 1-3 Compaq E t herne t NIC N C1120 1-6 Compaq Fast E therne t NIC N C 3120 1- 6 Compaq Fast E therne t NIC N C 3122 1- 6 Compaq Fast E therne t NIC N C 3161 1- 6 Compaq Multimedia Sound Syste m (US) 1-7 Compaq SMART -2SL ar ray contr oller 1- 6 Compaq SmartStart for[...]

Index-11 Compaq Professiona l Workstation A P500 Maintenanc e and Servic e Guide speaker Continued spare s pa rt num ber 1- 3 speaker head er 3-45 specifications 1.44-MB diske tte drive 7- 8 100-MB diskette dr ive 7-9 audio 7-19 CD-ROM drive 7- 10, 7-12 hard dr ive 7-14, 7- 15, 7- 16, 7-17, 7- 18 keyboar d 7- 19 mouse 7- 20 network contr oller 7- 2[...]

Index - 12 troubleshooting Continued minor pr oblems 4- 7 monitor pr oble ms 4-10 network pr oblems 4- 16 power pr oblems 4- 8 prepar ations for 4- 25 printer pr oblems 4- 11 SCSI problem s 4-15 U upgrading the RO M 4-37 USB conne c tor 8- 2 pin assignments 8- 7 utilities Compaq Setup and D i a gnostics 4-19 Computer Che ckup (T E ST) 4- 23 Compute[...]