Compaq Evo N800c Series manual

b Maintenance and Service Guide Compaq Ev o Notebook N800c Ser ies Compaq Ev o Notebook N800v Ser ies Compaq Ev o Notebook N800w Series Compaq Presario 2800 Mobile PC Document P ar t Number : 268135-002 October 2002 This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensi ve information on i[...]

© 2002 Compaq Information T echnologies Group, L.P . Compaq, the Compaq logo, Evo, and Presario are trademarks of Compaq Information T echnologies Group, L.P . in the U.S. and/or other countries. Microsoft and W indows are trademarks of Microsoft Corporation in the U.S. and/or other countries. Intel, Pentium, and SpeedStep are trademarks of the In[...]

Maintenance and Ser vice Guide iii Contents 1 Product Description 1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 1.2 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4 1.3 Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5 1.4 Computer External Components .[...]

iv Maintenance and Ser vice Guide Contents 4 Removal and Replacement Preliminaries 4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1 4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . . 4–2 Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2 Cables and Connec[...]

Contents Maintenance and Ser vice Guide v 6 Specifications A Connector Pin Assignments B Power Cord Set Requirements 3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1 General Requirements . . . . . . . . . . . . . . . . . . . . . . . . B–1 Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2 Notes[...]

Maintenance and Ser vice Guide 1–1 1 Pr oduct Description The Compaq Presario 2800 Series Mobile PC and Evo Notebook N800 Series of fer advanced modularity , Intel Mobile Pentium 4 processors with SpeedStep technology with 64-bit architecture, industry-leading Accelerated Graphics Port (A GP) implementation, and extensi ve multimedia support. Fig[...]

1–2 Maintenance and Ser vice Guide Product Description 1.1 Features ■ 2.2-, 2.0-, 1.9-, 1.8-, 1.7-, 1.6-, 1.5-, or 1.4-GHz Intel Mobile Pentium 4 processor with SpeedStep technology , with 256-KB integrated L2 cache, v arying by computer model ■ A TI Mobile Radeon 9000 or A TI P7 graphics controller with 32 to 64 MB of shared SDRAM and 4X A G[...]

Product Description Maintenance and Ser vice Guide 1–3 ■ 60-, 40-, 30-, or 20-GB high-capacity hard dri ve, v arying by computer model ■ Support for the follo wing driv es through the MultiBay: ❏ 1.44-MB diskette dri ve ❏ 24X Max CD-R OM drive ❏ 8X Max CD-R W driv e ❏ 8X Max D VD-R OM drive ❏ 8X Max D VD-CDR W combination driv e ❏[...]

1–4 Maintenance and Ser vice Guide Product Description 1.2 Clearing a P assw or d If the notebook you are servicing has an unkno wn password, follo w these steps to clear the password. These steps also clear CMOS: 1. Prepare the computer for disassembly (refer to Section 5.3, “Preparing the Computer for Disassembly , ” for more information). [...]

Product Description Maintenance and Ser vice Guide 1–5 1.3 P ower Mana gement The computer comes with po wer management features that extend battery operating time and conserv e power . The computer supports the follo wing power management features: ■ Suspend ■ Hibernation ■ Setting customization by the user ■ Hotke ys for setting lev el [...]

1–6 Maintenance and Ser vice Guide Product Description 1.4 Computer External Components The external components on the front and right side of the computer are sho wn in Figure 1-2 and described in T able 1-6. . Figure 1-2. Front and Right Side Components T abl e 1-6 Front and Right Side Components Item Component Function 1 Stereo speakers (2) Pr[...]

Product Description Maintenance and Ser vice Guide 1–7 3 Display release latch Opens the computer . 4 Batter y light On: A batter y pack is charging. Blinking: A batter y pack that is the only av ailable po wer sour ce has reached a low-battery condition. 5 Batter y ba y Accepts an 8-cell lithium ion (Li ion) battery pack. 6 Hard drive bay Suppor[...]

1–8 Maintenance and Ser vice Guide Product Description The computer rear panel and left side components are sho wn in Figure 1-3 and described in T able 1-7. Figure 1-3. Rear P anel and Left Side Components T abl e 1-7 Rear P anel and Left Side Components Item Component Function 1 V ent Allows airflo w to cool inter nal components. CA UTION: T o [...]

Product Description Maintenance and Ser vice Guide 1–9 4 External monitor connector Connects an e xter nal monitor or ov erhead projector . 5 S-Video connector Connects a television, VCR, camcorder , or ov erhead projector . 6 USB connectors (2) Connect USB devices . 7 RJ-11 modem jack Connects the modem cable to an internal modem. A modem cable [...]

1–10 Maintenance and Ser vice Guide Product Description The computer ke yboard components are shown in Figure 1-4 and described in T able 1-8. Figure 1-4. Ke yboard Components T abl e 1-8 Ke yboard Components Item Component Function 1 F1 through F12 function ke ys P erf or m preset functions. 2 Num lock k ey On: Num lock is on and the embedded nu[...]

Product Description Maintenance and Ser vice Guide 1–11 3 Embedded numeric ke ypad Conv er ts ke ys to numeric keypad. 4 Cursor control ke ys Mov e the cursor around the screen. 5 Windows application key Displa ys a menu when using a Microsoft application. The menu is the same one that is displa yed b y pressing the r ight mouse button. 6 Windows[...]

1–12 Maintenance and Ser vice Guide Product Description The computer top components are sho wn in Figure 1-5 and described in T able 1-9. Figure 1-5. T op Components T abl e 1-9 T op Components Item Component Function 1 Display lid switch T ur ns off the computer display if the computer is closed while on. 2 P ower light On: P ow er is tur ned on[...]

Product Description Maintenance and Ser vice Guide 1–13 5 P ow er button T ur ns on the computer . Use the operating system Shut Down comm and to turn off the computer . 6 Digital audio button Launches Wi ndows Media Play er to pla y MP3 music. 7 V olume control buttons Adjust the volume of the stereo speak ers. 8 Caps lock light On: Caps loc k i[...]

1–14 Maintenance and Ser vice Guide Product Description The external components on the bottom of the computer are sho wn in Figure 1-6 and described in T able 1-10. Figure 1-6. Bottom Components T able 1-10 Bottom Components Item Component Function 1 V ent Allows airflo w to cool inter nal components. CA UTION: T o prev ent damage, the computer s[...]

Product Description Maintenance and Ser vice Guide 1–15 4 Mini PCI communications compar tment Contains the mini PCI modem card. 5 MultiBa y Accepts a diskette driv e, optical drive, hard driv e, or battery pack. 6 MultiBa y release switch Releases the MultiBa y device from the connector . 7 Serial number Identifies the computer; needed when you [...]

1–16 Maintenance and Ser vice Guide Product Description 1.5 Design Overview This section presents a design ov erview of k ey parts and features of the computer . Refer to Chapter 3, “Illustrated Parts Catalog, ” to identify replacement parts, and Chapter 5, “Remov al and Replacement Procedures, ” for disassembly steps. The system board pr[...]

Maintenance and Ser vice Guide 2–1 2 T r oubleshooting Å W ARNING: Only authorized technicians trained b y Compaq should repair this equipment. All troubl eshooting and repair procedures are detailed to allow only s ubassemb ly/module le vel repair . Because of the comple xity of the individual boards and subassemblies , no one should at tempt t[...]

2–2 Maintenance and Ser vice Guide T roubleshooting ■ Compaq Diagnostics —A system information and diagnostic utility that is used within your W indo ws operating system. Use this utility whene ver possible to: ❏ Display system information. ❏ T est system components. ❏ T roubleshoot a de vice configuration problem in W indo ws 2000, W i[...]

T roubleshooting Maintenance and Ser vice Guide 2–3 Selecting fr om the File Menu T able 2-1 File Menu Select T o Do This System Inf or mation ■ View identification inf o rmation about the computer , a docking base , and any battery packs in the system. ■ View specification inf o rmation about the processor , memory and cache size , and syste[...]

2–4 Maintenance and Ser vice Guide T roubleshooting Selecting fr om the Security Menu T able 2-2 Security Menu Select T o Do This Setup P assw ord Enter , change, or delete a setup pass word. (The setup pass word is called an administrator pass word in Compaq Computer Security , a program accessed from the Windo ws Control Pa n e l . ) P ow er-on[...]

T roubleshooting Maintenance and Ser vice Guide 2–5 Selecting fr om the Adv anced Menu T able 2-3 Adv anced Menu Select T o Do This Language (or press F2 ) Change the Computer Setup language . Boot Options Enable/Disab le: ■ QuickBoot, which starts the computer more quickly b y eliminating some star tup tests. (If you suspect a memory failure a[...]

2–6 Maintenance and Ser vice Guide T roubleshooting De vice Options (continued) ■ Change the parallel por t mode from EPP (Enhanced P arallel P or t [def ault]) to standard, bidirectional, EPP or ECP (Enhanced Capabilities P or t). ■ Set video-out mode to NTSC (def ault), P AL, NTSC-J , or P AL-M.* ■ Enable/disab le all settings in the Spee[...]

T roubleshooting Maintenance and Ser vice Guide 2–7 2.2 Using Compaq Diagnostics When you access Compaq Diagnostics, a scan of all system components is displayed on the screen before the Compaq Diagnostics windo w opens. Y ou can display more or less information from anywhere within Compaq Diagnostics by selecting Le vel on the menu bar . Compaq [...]

2–8 Maintenance and Ser vice Guide T roubleshooting Obtaining, Saving, or Printing Dia gnostic T est Inf ormation 1. Access Compaq Diagnostics by selecting Start > Settings > Control P anel > Compaq Diagnostics. 2. Select the Te s t tab. 3. In the scroll box, select the category or de vice you want to test. 4. Select a test type: ❏ Qui[...]

T roubleshooting Maintenance and Ser vice Guide 2–9 5. Select a test mode: ❏ Interactive Mode —Provides maximum control ov er the testing process. Y ou determine whether the test was passed or failed and may be prompted to insert or remo ve de vices. ❏ Unattended Mode —Does not display prompts. If errors are found, they are displayed when[...]

2–10 Maintenance and Ser vice Guide T roubleshooting 2.3 T r oubleshooting Flo wcharts Ta b l e 2 - 4 T r oubleshooting Flowcharts Overview Flowchart Description 2.1 Initial troubleshooting 2.2 No power , par t 1 2.3 No power , par t 2 2.4 No power , par t 3 2.5 No power , par t 4 2.6 No video , par t 1 2.7 No video , par t 2 2.8 Nonfunctioning d[...]

T roubleshooting Maintenance and Ser vice Guide 2–11 Flowc har t 2.1—Initial T r oubleshooting Connecting to network or modem? Begin troubleshooting. Is there power? Is the OS loading? Is there video? (no boot) Is there sound? Beeps, LEDs, or error messages? Keyboard/ pointing device working? Go to Section 2.17, Nonfunctioning Device. Go to Sec[...]

2–12 Maintenance and Ser vice Guide T roubleshooting Flowc har t 2.2—No P ower , P ar t 1 1. Reseat the power cables in the docking station and at the AC outlet. 2. Ensure the AC power source is active. 3. Ensure that the power strip is working. Done Remove from docking station (if applicable). Power up on battery power? Power up on AC power? P[...]

T roubleshooting Maintenance and Ser vice Guide 2–13 Flowc har t 2.3—No P ower , P ar t 2 Continued from Section 2.2, No Power , Part 1. Visually check for debris in battery socket and clean if necessary . Done N Y Power on? Check battery by recharging, moving it to another computer , or replacing it. Power on? Done Y Replace power supply (if a[...]

2–14 Maintenance and Ser vice Guide T roubleshooting Flowc har t 2.4—No P ower , P ar t 3 Continued from Section 2.3, No Power , Part 2. Reseat AC adapter in computer and at power source. Internal or external AC adapter? Done Done Done Done Power on? Power on? Power on? Plug directly into AC outlet. Power LED on? Power outlet active? T ry diffe[...]

T roubleshooting Maintenance and Ser vice Guide 2–15 Flowc har t 2.5—No P ower , P ar t 4 Y N Continued from Section 2.4, No Power , Part 3. Reseat loose components and boards and replace damaged items. Open computer . Loose or damaged parts? Y Close computer and retest. Power on? Done N Replace the following items (if applicable). Check comput[...]

2–16 Maintenance and Ser vice Guide T roubleshooting Flowc har t 2.6—No Video, P ar t 1 A N Stand-alone or Docking Station? No Video. Replace the following one at a time. T est after each replacement. 1. Cable between notebook and computer display (if applicable) 2. Inverter board (if applicable) 3. Display 4. System board Internal or external [...]

T roubleshooting Maintenance and Ser vice Guide 2–17 Flowc har t 2.7—No Video, P ar t 2 Y N Continued from Section 2.6, No Video, Part 1. Done Adjust external monitor display . Video OK? Adjust display brightness. Video OK? Video OK? Done Done Check that notebook is properly seated in docking station, for bent pins on cable, and for monitor con[...]

2–18 Maintenance and Ser vice Guide T roubleshooting Flowc har t 2.8—Nonfunctioning Docking Station (if applicable) Y N Reseat power cord in docking station and power outlet. N Replace the following docking station components one at a time. Check computer operation after each replacement. 1. Power supply 2. I/O board 3. Backplane board 4. Switc[...]

T roubleshooting Maintenance and Ser vice Guide 2–19 Flowc har t 2.9—No Operating System (OS) Loading No OS loading from hard drive, go to Section 2.10. Reseat power cord in docking station and power outlet. No OS loading from diskette drive, go to Section 2.13. No OS loading from CD- or DVD-ROM drive, go to Section 2.14. No OS loading from net[...]

2–20 Maintenance and Ser vice Guide T roubleshooting Flowc har t 2.10—No OS Loading from Har d Drive, Part 1 Go to Section 2.17, Nonfunctioning Device. Y Done N OS not loading from hard drive. Nonsystem disk message? Go to Section 2.11, No OS Loading from Hard Drive, Part 2. Reseat external hard drive. OS loading? Done Boot from CD? Go to Secti[...]

T roubleshooting Maintenance and Ser vice Guide 2–21 Flowc har t 2.11—No OS Loading from Har d Drive, Part 2 Continued from Section 2.10, No OS Loading from Hard Drive, Part 1. Reseat hard drive. Done CD or diskette in drive? 1. Replace hard drive. 2. Replace system board. Go to Section 2.13, No OS Loading from Diskette Drive. Load OS using Res[...]

2–22 Maintenance and Ser vice Guide T roubleshooting Flowc har t 2.12—No OS Loading from Har d Drive, Part 3 Y System files on hard drive? Continued from Section 2.11, No OS Loading from Hard Drive, Part 2. Clean virus. Done N Install OS and reboot. Virus on hard drive? OS loading from hard drive? Y N Y N Y N Diagnostics on diskette? Replace ha[...]

T roubleshooting Maintenance and Ser vice Guide 2–23 Flowc har t 2.13—No OS Loading from Diskette Drive Done Y N Reseat diskette drive. OS not loading from diskette drive. Done Y Y Y Y Y Y Y N N N N N N N OS loading? Nonsystem disk message? Bootable diskette in drive? Install bootable diskette and reboot computer . Check diskette for system fil[...]

2–24 Maintenance and Ser vice Guide T roubleshooting Flowc har t 2.14—No OS Loading from CD- or D VD-ROM Drive Y Done N Bootable disc in drive? Disc in drive? No OS Loading from CD- or DVD-ROM Drive. Install bootable disc and reboot computer . Go to Section 2.17, Nonfunctioning Device. Go to Section 2.17, Nonfunctioning Device. Install bootable[...]

T roubleshooting Maintenance and Ser vice Guide 2–25 Flowc har t 2.15—No Audio, P ar t 1 No Audio. N Notebook in docking station (if applicable)? Internal audio? Audio? Done Undock Audio? Done T urn up audio internally or externally . Go to Section 2.16, No Audio, Part 2. Go to Section 2.16, No Audio, Part 2. Go to Section 2.17, Nonfunctioning [...]

2–26 Maintenance and Ser vice Guide T roubleshooting Flowc har t 2.16—No Audio, P ar t 2 YN Continued from Section 2.15, No Audio, Part 1. Reload audio drivers. Audio driver in OS configured? Audio? Y Y Y N N N Correct drivers for application? Connect to external speaker . Load drivers and set configuration in OS. Audio? Done Replace audio boar[...]

T roubleshooting Maintenance and Ser vice Guide 2–27 Flowc har t 2.17—Nonfunctioning Device Done Any physical device detected? Y N Unplug the nonfunctioning device from the notebook, inspect cables and plugs for bent or broken pins or other damage. Reseat device. Clear CMOS. Done Fix or replace broken item. Nonfunctioning Device. Reattach devic[...]

2–28 Maintenance and Ser vice Guide T roubleshooting Flowc har t 2.18—Nonfunctioning Keyboar d Y N OK? Keyboard not operating properly . External device works? Replace system board. Replace system board. Connect notebook to good external keyboard. Reseat internal keyboard connector (if applicable). Replace internal keyboard or cable. OK? Y N Y [...]

T roubleshooting Maintenance and Ser vice Guide 2–29 Flowc har t 2.19—Nonfunctioning P ointing Device Y N OK? Pointing device not operating properly . External device works? Replace system board. Replace system board. Connect notebook to good external pointing device. Reseat internal pointing device connector (if applicable). Replace internal p[...]

2–30 Maintenance and Ser vice Guide T roubleshooting Flowc har t 2.20—No Network or Modem Connection Y Disconnect all power from the notebook and open. No network or modem connection. N Done Digital line? Network or modem jack active? Replace jack or have jack activated. Connect to nondigital line. NIC/modem configured in OS? Reload drivers and[...]

Maintenance and Ser vice Guide 3–1 3 Illustrated P ar ts Catalog This chapter provides an illustrated parts breakdo wn and a reference for spare part numbers and option part numbers. 3.1 Serial Number Location When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer ([...]

3–2 Maintenance and Ser vice Guide Illustrated P ar ts Catalog 3.2 Computer System Major Components Figure 3-2. Computer System Major Components 268135-002.book Page 2 Thursd ay, October 24, 2002 4:10 PM[...]

Illustrated P ar ts Catalog Maintenance and Ser vice Guide 3–3 T abl e 3-1 Spare P ar ts: Computer System Major Components Item Description Spare P ar t Number 1 Displays Contain par ts with carb on finish for use with Evo Notebook N800c , N8 00v , and N800w models 15-inch, UXGA 15-inch, SXGA+ 15-inch, XGA 14-inch, XGA Contain par ts with silver [...]

3–4 Maintenance and Ser vice Guide Illustrated P ar ts Catalog Figure 3-2. Computer System Major Components 268135-002.book Page 4 Thursd ay, October 24, 2002 4:10 PM[...]

Illustrated P ar ts Catalog Maintenance and Ser vice Guide 3–5 T abl e 3-1 Spare P ar ts: Computer System Major Components (Continued) Item Description Spare P ar t Number Miscellaneous Plastics/Hard ware Kit Contains par ts with silver finish f or use with Presario 2800 models Contains par ts with carbon finish for use with Evo Notebook N800c , [...]

3–6 Maintenance and Ser vice Guide Illustrated P ar ts Catalog Figure 3-2. Computer System Major Components 268135-002.book Page 6 Thursd ay, October 24, 2002 4:10 PM[...]

Illustrated P ar ts Catalog Maintenance and Ser vice Guide 3–7 T abl e 3-1 Spare P ar ts: Computer System Major Components (Continued) Item Description Spare P ar t Number 4 Ke yboards (f or use with T ouchPad models only) Arabic Belgian Brazilian Chinese Czech Danish Fr e n c h F rench Canadian German Greek Hebrew Hungarian Inter national Italia[...]

3–8 Maintenance and Ser vice Guide Illustrated P ar ts Catalog Figure 3-2. Computer System Major Components 268135-002.book Page 8 Thursd ay, October 24, 2002 4:10 PM[...]

Illustrated P ar ts Catalog Maintenance and Ser vice Guide 3–9 T abl e 3-1 Spare P ar ts: Computer System Major Components (Continued) Item Description Spare P ar t Number 5 T op cover f or Dual P oint (T ouchPad and P oint Stick) f or T o uchPad only (silv er finish f or use with Presario 2800 models) f or T o uchPad only (carbon finish f or use[...]

3–10 Maintenance and Ser vice Guide Illustrated P ar ts Catalog Figure 3-2. Computer System Major Components 268135-002.book Page 10 Thur sday, October 24, 2002 4:10 PM[...]

Illustrated P ar ts Catalog Maintenance and Ser vice Guide 3–11 T able 3-1 Spare P ar ts: Computer System Major Components (Continued) Item Description Spare P ar t Number 13 Processor s Intel Mobile P entium 4 with SpeedStep technology 2.2-GHz processor 2.0-GHz processor 1.9-GHz processor 1.8-GHz processor 1.7-GHz processor 1.6-GHz processor 1.5[...]

3–12 Maintenance and Ser vice Guide Illustrated P ar ts Catalog Figure 3-2. Computer System Major Components 268135-002.book Page 12 Thur sday, October 24, 2002 4:10 PM[...]

Illustrated P ar ts Catalog Maintenance and Ser vice Guide 3–13 T able 3-1 Spare P ar ts: Computer System Major Components (Continued) Item Description Spare P ar t Number 17 Battery bezels Batter y bezel with silv er finish for use with Presario 2800 models Batter y bezel with carb on finish f or use with Evo Notebook N800c , N8 00v , and N800w [...]

3–14 Maintenance and Ser vice Guide Illustrated P ar ts Catalog 3.3 Miscellaneous Plastics/Har dware Kit Components Figure 3-3. Miscellaneous Plastics/Hard ware Kit Components 268135-002.book Page 14 Thur sday, October 24, 2002 4:10 PM[...]

Illustrated P ar ts Catalog Maintenance and Ser vice Guide 3–15 T able 3-2 Miscellaneous Plastics/Hard ware Kit Components Spare P ar t Number 285261-001 (contains par ts with silver finish f or use with Presario 2800 models) Spare P ar t Number 286868-001 (contains par ts with carbon finish for use with Ev o Notebook N800c, N800v , and N800w mod[...]

3–16 Maintenance and Ser vice Guide Illustrated P ar ts Catalog 3.4 Mass Storage Devices Figure 3-4. Mass Storage Devices 268135-002.book Page 16 Thur sday, October 24, 2002 4:10 PM[...]

Illustrated P ar ts Catalog Maintenance and Ser vice Guide 3–17 l T able 3-3 Mass Storage Devices Item Description Spare P ar t Number 1 Optical drives 24X Max CD-ROM driv e 16X Max CD-R W drive 8X Max CD-R W drive 8X Max D VD-ROM drive 24X Max D VD-ROM/CD-R W combination drive 8X Max D VD-ROM/CD-R W combination drive 285282-001 301244-001 285284[...]

3–18 Maintenance and Ser vice Guide Illustrated P ar ts Catalog 3.5 Miscellaneous Ta b l e 3 - 4 Spare P ar ts: Miscellaneous (not illustrated) Description Spare P ar t Number AC a d a p t er s 90 watt 65 watt 287515-001 285288-001 Adv anced Port Replicator 288502-001 Bluetooth MultiP ort Module with cover 288504-001 802.11b Wireless Local Area N[...]

Illustrated P ar ts Catalog Maintenance and Ser vice Guide 3–19 P ower cor d, 3-wire Aus tr a l i a n Chinese International Italian Japanese 198723-011 198723-AA1 198723-B31 198723-061 198723-291 Ko r e a n Swedish Swiss T aiwanese U .K. English U. S. E n g l is h 198723-AD1 198723-101 198723-BG1 198723-AB1 198723-031 198723-001 Screw Kit (includ[...]

Maintenance and Ser vice Guide 4–1 4 Remo v al and Replacement Preliminaries This chapter provides essential information for proper and safe remov al and replacement service. 4.1 T ools Required Y ou will need the following tools to complete the remo v al and replacement procedures: ■ Magnetic scre wdriv er ■ Phillips P0 scre wdriv er ■ T o[...]

4–2 Maintenance and Ser vice Guide Remov al and Replacement Preliminaries 4.2 Service Considerations The follo wing sections include some of the considerations that you should keep in mind during disassembly and assembly procedures. ✎ As you remov e each subassembly from the computer , place the subassembly (and all accompanying scre ws) aw ay [...]

Remov al and Replacement Preliminaries Maintenance and Ser vice Guide 4–3 4.3 Pre venting Damage to Remo vab le Drives Remov a ble dri ves are fragile components that must be handled with care. T o prev ent damage to the computer , damage to a remov able dri ve, or loss of information, observe the follo wing precautions: ■ Before removing or in[...]

4–4 Maintenance and Ser vice Guide Remov al and Replacement Preliminaries 4.4 Pre venting Electrostatic Dama g e Many electronic components are sensiti ve to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensiti vity . Networks built into man y integrated circuits provide some protection, b ut in many cases[...]

Remov al and Replacement Preliminaries Maintenance and Ser vice Guide 4–5 ■ Store reusable electrostatic-sensiti ve parts from assemblies in protecti ve packaging or nonconducti ve foam. ■ Use transporters and con veyors made of antistatic belts and roller bushings. Ensure that mechanized equipment used for moving materials is wired to ground[...]

4–6 Maintenance and Ser vice Guide Remov al and Replacement Preliminaries 4.7 Gr ounding Equipment and Methods Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ■ When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resi[...]

Remov al and Replacement Preliminaries Maintenance and Ser vice Guide 4–7 ■ Nonconducti ve plastic bags, tubes, or boxes ■ Metal tote boxes ■ Electrostatic voltage le vels and protectiv e materials T able 4-1 shows ho w humidity af fects the electrostatic voltage le vels generated by dif ferent activities. Ta b l e 4 - 1 T ypical Electrosta[...]

4–8 Maintenance and Ser vice Guide Remov al and Replacement Preliminaries T able 4-2 lists the shielding protection provided b y antistatic bags and floor mats. T able 4-2 Static-Shielding Materials Material Use V oltage Protection Level Antistatic plastic Bags 1,500 V Carbon-loaded plastic Floor mats 7,500 V Metallized laminate Floor mats 5,000 [...]

Maintenance and Ser vice Guide 5–1 5 Remo v al and Replacement Pr ocedures This chapter provides remo val and replacement procedures. Phillips P1 scre ws are removed during disassembly . There are 48 scre ws, in nine different sizes, that must be remo ved, replaced, and loosened when servicing the computer . Make special note of each scre w size [...]

5–2 Maintenance and Ser vice Guide Remov al and Replacement Procedures 5.1 Serial Number Report the computer serial number to Compaq when requesting information or ordering spare parts. The serial number is located on the bottom of the computer (Figure 5-1). Figure 5-1. Serial Number Location 5.2 Disassembl y Sequence Char t Use the chart belo w [...]

Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–3 Section Description # of Screws Remo ved 5.3 (continued) MultiBa y device 0 Hard drive 1 to remov e hard drive 2 to separate hard drive bezel from hard drive 5.4 Computer f eet 0 5.5 Memory expansion board 1 loosened 5.6 Mini PCI communications board 1 loosened 5.7 Connector c[...]

5–4 Maintenance and Ser vice Guide Remov al and Replacement Procedures 5.3 Preparing the Computer f or Disassembl y Perform the follo wing steps before disassembling the computer: 1. T urn off the computer . 2. Disconnect the A C adapter and all external de vices. 3. Remov e the battery pack by follo wing these steps: a. T urn the computer bottom[...]

Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–5 4. T o remove the battery bezel, slide the bezel straight down (Figure 5-3). Figure 5-3. Removing the Battery Bezel Re verse the abov e procedures to install the battery bezel. Battery Bezel Spare P ar t Number Information Batter y bezel with silv er finish for use with Presar[...]

5–6 Maintenance and Ser vice Guide Remov al and Replacement Procedures 5. Remov e the MultiBay device b y following these steps: a. T urn the computer bottom side up with the right side facing forward. b . Slide and hold the MultiBay release latch tow ard the front of the computer 1 (Figure 5-4). c. Use the notch in the MultiBay de vice to slide [...]

Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–7 6. Remov e the hard driv e by follo wing these steps: a. T urn the computer bottom side up with the left side facing forward. b . Remov e the PM3.0 × 4.0 hard driv e retention screw 1 (Figure 5-5). c. Slide the hard dri ve forward 2 to unseat the hard dri ve connector from th[...]

5–8 Maintenance and Ser vice Guide Remov al and Replacement Procedures 7. Remov e the two PM3.0 × 4.0 scre ws 1 that secure the hard dri ve bezel to the hard dri ve (Figure 5-6). 8. Slide the hard dri ve bezel forward to separate it from the hard dri ve 2 . Figure 5-6. Removing the Har d Drive Bezel Re verse the abov e procedure to install the h[...]

Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–9 5.4 Computer Feet The computer feet are adhesi ve-backed rubber pads. The computer feet are included in the Miscellaneous Plastics/Hardware Kit, spare part numbers 285261-001 and 286868-001. The computer feet attach to the base enclosure as illustrated in Figure 5-7. Figure 5-[...]

5–10 Maintenance and Ser vice Guide Remov al and Replacement Procedures 1. Prepare the computer for disassembly (Section 5.3). 2. T urn the computer bottom side up with the rear panel facing forward. 3. Remov e the PM2.0 × 5.0 screw 1 that secures the memory expansion compartment co ver to the base enclosure (Figure 5-8). 4. Lift the front edge [...]

Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–11 6. Spread the memory expansion slot retaining tabs to release the memory expansion board 1 . The board tilts up at a 45-degree angle (Figure 5-9). 7. Remov e the board by pulling it a way from the connector at a 45-degree angle 2 . Figure 5-9. Removing a Memory Expansion Boar[...]

5–12 Maintenance and Ser vice Guide Remov al and Replacement Procedures 5.6 Mini PCI Comm unications Boar d 1. Prepare the computer for disassembly (Section 5.3). 2. T urn the computer bottom side up with the rear panel facing forward. Mini PCI Communication Boar ds Spare P ar t Number Information U .S. modem International modem 285286-001 285287[...]

Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–13 3. Remov e the PM2.0 × 5.0 screw 1 that secures the mini PCI compartment cov er to the base enclosure (Figure 5-10). 4. Lift the front edge of the cov er and swing it back 2 . 5. Remov e the cov er 3 . Figure 5-10. Removing the Mini PCI Comm unications Slot Cover ✎ Mini PC[...]

5–14 Maintenance and Ser vice Guide Remov al and Replacement Procedures 6. Disconnect the modem cable from the modem board 1 (Figure 5-11). ✎ The modem cable spare part number is 285268-001. 7. Spread the retaining tabs to release the mini PCI communications board 2 . The board tilts up at a 45-degree angle. 8. Remov e the board by pulling it a[...]

Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–15 5.7 Connector Co ver ✎ The connector cov er is av ailable with silver f inish for Presario 2800 models and carbon finish for Ev o Notebook N800c, N800v , and N800w models. This cov er is included in the Miscellaneous Plastics/Hardware Kit, spare part number 285261-001 for P[...]

5–16 Maintenance and Ser vice Guide Remov al and Replacement Procedures 5.8 LED Co ver 1. Prepare the computer for disassembly (Section 5.3). 2. T urn the computer bottom side up with the rear panel facing forward. 3. Remov e the two black PM2.0 × 10.0 scre ws that secure the LED cov er to the base enclosure (Figure 5-13). Figure 5-13. Removing [...]

Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–17 6. Use a flat-bladed tool to pry forward on the four clips on the LED cov er 1 (Figure 5-14). 7. Press the esc and F1 keys to re veal the left notch 2 in the LED cove r . 8. Insert a flat-bladed tool into the left notch and lift the left side of the LED cov er 3 . 9. Press th[...]

5–18 Maintenance and Ser vice Guide Remov al and Replacement Procedures 5.9 Ke yboard Keyb oa rds Spare P ar t Number Information Ke yboards (f or use with T ouchPad models only) Arabic Belgian Brazilian Chinese Czech Danish Fr e n c h F rench Canadian German Greek/P olish Hebrew Hungarian International Italian 285280-171 285280-181 285280-201 28[...]

Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–19 1. Prepare the computer for disassembly (Section 5.3). 2. Remov e the LED cov er (Section 5.8). 3. Lift the back edge of the ke yboard 1 (Figure 5-15). 4. Slide the ke yboard toward the back of the computer 2 . 5. Lift the back edge of the ke yboard and swing it forward 3 unt[...]

5–20 Maintenance and Ser vice Guide Remov al and Replacement Procedures 6. Remov e the two PM2.0 × 4.0 scre ws 1 that secure the ke yboard shield to the base enclosure (Figure 5-16). 7. Remov e the keyboard shield 2 . Figure 5-16. Removing the K eyboar d Shield ✎ The ke yboard shield is included in the Miscellaneous Plastics/Hardware Kit, spar[...]

Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–21 8. Release the ZIF connector 1 to which the ke yboard cable is connected and disconnect the ke yboard cable 2 from the system board (Figure 5-17). 9. Remov e the keyboard. Figure 5-17. Removing the K eyboar d Re verse the abov e procedure to install the keyboard. 268135-002.b[...]

5–22 Maintenance and Ser vice Guide Remov al and Replacement Procedures 5.10 Displa y 1. Prepare the computer for disassembly (Section 5.3). 2. Remov e the LED cov er (Section 5.8). 3. Close the computer and position the computer so the rear panel faces forward. Displays Spare P ar t Number Information Displays Contain par ts with carb on finish [...]

Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–23 4. Remov e the two PM2.5 × 9.0 scre ws that secure the display hinges to the base enclosure (Figure 5-18). Figure 5-18. Removing the Displa y Screws 268135-002.book Page 23 Thur sday, October 24, 2002 4:10 PM[...]

5–24 Maintenance and Ser vice Guide Remov al and Replacement Procedures 5. Position the computer so the front faces forward and open the computer . 6. Disconnect the display video 1 and display in verter 2 cables from the system board (Figure 5-19). 7. Remov e the two PM2.0 × 10.0 scre ws 3 that secure the display hinges to the base enclosure. 8[...]

Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–25 9. Remov e the hinge cov ers from the display (Figure 5-20). Figure 5-20. Removing the Hinge Co vers ✎ The display hinge cov ers are included in the Miscellaneous Plastics/Hardware Kit, spare part numbers 285261-001 and 286868-001. ✎ Install the hinge cov ers on the displ[...]

5–26 Maintenance and Ser vice Guide Remov al and Replacement Procedures 5.11 T op Co ver 1. Prepare the computer for disassembly (Section 5.3) and remov e the following components: a. LED cov er (Section 5.8) b . Ke yboard and shield (Section 5.9) c. Display (Section 5.10) 2. T urn the computer bottom side up with the front facing forward. T op C[...]

Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–27 3. Remov e the nine PM2.0 × 8.0 screws 1 securing the top cov er to the base enclosure (Figure 5-21). 4. Remov e the PM2.0 × 4.0 screw 2 securing the top co ver to the base enclosure in the hard dri ve bay . ✎ Do not remov e the screw in the middle of the hard dri ve bay [...]

5–28 Maintenance and Ser vice Guide Remov al and Replacement Procedures 6. Disconnect the dri ve acti vity light and battery power light cable from the system board 1 (Figure 5-22). 7. Release the ZIF connector 2 to which the T ouchPad cable is connected and disconnect the T ouchPad cable 3 from the system board. 8. Disconnect the speaker cable 4[...]

Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–29 9. Remov e the following scre ws: a. T wo PM2.0 × 5.5 scre ws 1 that secure the top cover to the base enclosure on the computer rear panel (Figure 5-23) b . T wo PM2.0 × 4.0 scre ws 2 that secure the top cover to the base enclosure through the metal tabs on the top cov er s[...]

5–30 Maintenance and Ser vice Guide Remov al and Replacement Procedures 10. Remov e the top cover (Figure 5-24). Figure 5-24. Removing the T op Cover Re verse the abov e procedure to install the top cov er . 268135-002.book Page 30 Thur sday, October 24, 2002 4:10 PM[...]

Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–31 5.12 Speaker Assembl y 1. Prepare the computer for disassembly (Section 5.3) and remov e the following components: a. LED cov er (Section 5.8) b . Ke yboard and shield (Section 5.9) c. Display (Section 5.10) d. T op cov er (Section 5.11) 2. Position the top cov er bottom side[...]

5–32 Maintenance and Ser vice Guide Remov al and Replacement Procedures 3. Route the dri ve acti vity light/battery power light cable and speaker cable out of the retaining clips in the top co ver 1 and 2 (Figure 5-25). 4. Remov e the strip of tape 3 that secures the speaker assembly and T ouchPad cables to the top co ver and T ouchPad assembly .[...]

Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–33 5.13 Displa y Release Assembl y ✎ The display release assembly is av ailable with silver finish for Presario 2800 models and carbon finish for Ev o Notebook N800c, N800v , and N800w models. This assembly is included in the Miscellaneous Plastics/Hardware Kit, spare part num[...]

5–34 Maintenance and Ser vice Guide Remov al and Replacement Procedures 3. Remov e the two PM2.0 × 4.0 scre ws 1 that secure the display release assembly to the top cov er (Figure 5-26). 4. Lift the display release assembly straight up 2 and remov e it from the top cov er . Figure 5-26. Removing the Displa y Release Assembly Re verse the abov e [...]

Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–35 5.14 T ouchP ad 1. Prepare the computer for disassembly (Section 5.3) and remov e the following components: a. LED cov er (Section 5.8) b . Ke yboard and shield (Section 5.9) c. Display (Section 5.10) d. T op cov er (Section 5.11) e. Speaker assembly (Section 5.12) T ouchPad [...]

5–36 Maintenance and Ser vice Guide Remov al and Replacement Procedures 2. Remov e the four PM2.0 × 4.0 screws 1 that secure the T ouchPad bracket to the top co ver (Figure 5-27). 3. Disconnect the T ouchPad cable 2 from the lo w insertion force (LIF) connector on the T ouchPad. 4. Slide the T ouchPad bracket to ward the back of the top cove r 3[...]

Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–37 6. Remov e the T ouchPad 1 and the T ouchButton board 2 from the top cov er (Figure 5-28). ✎ The T ouchPad cables are part of the T ouchButton board. Figure 5-28. Removing the T ouchPad and the T ouchButton Board Re verse the abov e procedure to install the T ouchPad and th[...]

5–38 Maintenance and Ser vice Guide Remov al and Replacement Procedures 5.15 F an 1. Prepare the computer for disassembly (Section 5.3) and remov e the following components: a. LED cov er (Section 5.8) b . Ke yboard and shield (Section 5.9) c. Display (Section 5.10) d. T op cov er (Section 5.11) Fan Spare P ar t Number Information Fan 285267-001 [...]

Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–39 2. Disconnect the fan cable from the system board 1 (Figure 5-29). 3. Loosen the four PM2.0 × 9.0 shoulder scre ws 2 that secure the fan to the processor mounting bracket. ✎ These scre ws are secured to th e fan and should not be remov ed. 4. Lift the fan straight up to re[...]

5–40 Maintenance and Ser vice Guide Remov al and Replacement Procedures 5.16 Pr ocessor Ä CA UTION: Before remo ving the processor , make special note of the orientation of the pr inting on the processor . The gold triangle should be in the lower right corner when installing the processor . The processor must be installed in the same orientation[...]

Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–41 2. Use a flat-bladed tool to turn the processor locking scre w 1 one-half turn counterclockwise (Figure 5-30). 3. Lift the processor straight up and remov e it 2 . ✎ Make sure the gold triangle 3 is in the lo wer right corner when installing the processor . Figure 5-30. Rem[...]

5–42 Maintenance and Ser vice Guide Remov al and Replacement Procedures 5.17 Disk Cell R TC Battery 1. Prepare the computer for disassembly (Section 5.3) and remov e the following components: a. LED cov er (Section 5.8) b . Ke yboard and shield (Section 5.9) c. Display (Section 5.10) d. T op cov er (Section 5.11) Disk Cell RTC Battery Spare P ar [...]

Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–43 2. Use a flat-bladed tool to release the R TC battery from its socket 1 (Figure 5-31). 3. Remov e the R TC battery 2 . Figure 5-31. Removing the Disk Cell R TC Battery ✎ When replacing an R TC battery , in sert the battery with the “+” sign facing up. 268135-002.book Pa[...]

5–44 Maintenance and Ser vice Guide Remov al and Replacement Procedures 5.18 System Boar d ✎ When replacing the system board, ensure that the follo wing components are remov ed from the old system board and installed on the ne w system board: ■ Memory expansion boards (Section 5.5) ■ Mini PCI communications board (Section 5.6) ■ Processor[...]

Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–45 3. Remov e the two PM2.0 × 8.0 scre ws 1 that secure the left 2 and right 3 display supports to the base enclosure (Figure 5-32). 4. Remov e the left and right display supports from the base enclosure. Figure 5-32. Removing the Displa y Supports 268135-002.book Page 45 Thur [...]

5–46 Maintenance and Ser vice Guide Remov al and Replacement Procedures ✎ A plastic fan channel 1 attaches to the right display support. The channel has two slots 2 on either end that f it around two tabs 3 on the display support. The fan channel is included in the Miscellaneous Plastics/Hardware Kit, spare part numbers 285261-001 and 286868-00[...]

Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–47 5. Remov e the two PM2.0 × 5.5 scre ws 1 that secure the system board to the base enclosure on either side of the MultiBay connector (Figure 5-34). 6. Remov e the two PM2.0 × 8.0 scre ws 2 that secure the system board to the base enclosure through the processor support brac[...]

5–48 Maintenance and Ser vice Guide Remov al and Replacement Procedures 7. Use the MultiBay connector 1 to lift 2 the front of the system board until the board rests at an angle (Figure 5-35). 8. Slide the system board forward at an angle 3 and remov e it from the base enclosure. 9. Remov e the PC Card bezel 4 from the system board. Figure 5-35. [...]

Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–49 5.19 Modem Cable ✎ The modem cable is included in the Miscellaneous Cable Kit, spare part number 285268-001. 1. Prepare the computer for disassembly (Section 5.3) and remov e the following components: a. LED cov er (Section 5.8) b. K eyboard and shield (Section 5.9) c. Disp[...]

5–50 Maintenance and Ser vice Guide Remov al and Replacement Procedures 3. If the modem is installed on the system board, disconnect the modem cable from the modem 1 (Figure 5-36). 4. Disconnect the modem cable from the system board 2 . 5. Remov e the modem cable. Figure 5-36. Removing the Modem Cab le When installing the modem cable, route the c[...]

Maintenance and Ser vice Guide 6–1 6 Specifications This chapter provides physical and performance specif ications. Ta b l e 6 - 1 Computer Dimensions Height Width Depth 1.30 in 12.48 in 10.10 in 3.3 cm 31.7 cm 25.0 cm W eight (varies b y configuration) 15.0-inch displa y , MultiBa y device , 1 memor y e xpansion board 14.1-inch displa y , MultiB[...]

6–2 Maintenance and Ser vice Guide Specifications ✎ Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. Te m p e r a t u r e Operating Nonoperating 50° to 95° F 14° to 140° F 10° to 35° C -10° to 60° C Relative humidity (noncondensing) Operating N[...]

Specifications Maintenance and Ser vice Guide 6–3 Ta b l e 6 - 2 15.0-inch UXGA, TFT Displa y Dimensions Height Width Diagonal 9.00 in 11.94 in 15.0 in 22.86 cm 30.33 cm 38.10 cm Number of colors up to 16.8 million Contrast ratio 150:1 Brightness 120+ nit typical Pixel resolution Pitch Fo r ma t Configuration 0.264 × 0.264 mm 1600 × 1200 RGB ve[...]

6–4 Maintenance and Ser vice Guide Specifications Ta b l e 6 - 3 15.0-inch SXGA+, TFT Displa y Dimensions Height Width Diagonal 9.00 in 11.94 in 15.0 in 22.86 cm 30.33 cm 38.10 cm Number of colors up to 16.8 million Contrast ratio 150:1 Brightness 120+ nit typical Pixel resolution Pitch Fo r ma t Configuration 0.264 × 0.264 mm 1280 × 1024 RGB v[...]

Specifications Maintenance and Ser vice Guide 6–5 Ta b l e 6 - 4 15.0-inch XGA, TFT Displa y Dimensions Height Width Diagonal 9.00 in 11.94 in 15.0 in 22.86 cm 30.33 cm 38.10 cm Number of colors up to 16.8 million Contrast ratio 150:1 Brightness 120+ nit typical Pixel resolution Pitch Fo r ma t Configuration 0.264 × 0.264 mm 1024 × 768 RGB ve r[...]

6–6 Maintenance and Ser vice Guide Specifications Ta b l e 6 - 5 14.1-inch XGA, TFT Displa y Dimensions Height Width Diagonal 11.22 in 8.46 in 14.1 in 20.50 mm 21.49 mm 35.81 mm Number of colors up to 16.8 million Contrast ratio 150:1 Brightness 120+ nits typical Pixel resolution Pitch Fo r ma t Configuration 0.264 × 0.264 mm 1024 × 768 RGB str[...]

Specifications Maintenance and Ser vice Guide 6–7 T able 6-6 Hard Drives 60 GB 40 GB 30 GB 20 GB User capacity per drive 1 60.0 GB 40.0 GB 30.0 GB 20.0 GB Drive height 9.5 mm 9.5 mm 9.5 mm 9.5 mm Drive width 70 mm 70 mm 70 mm 70 mm Interface type ATA - 5 ATA - 5 ATA - 5 ATA - 5 Seek times (typical read, including setting) Single track A ver age F[...]

6–8 Maintenance and Ser vice Guide Specifications 60 GB 40 GB 30 GB 20 GB Physical configuration Cylinders 3 Heads Sectors per track 3 Bytes per sector 22,784 6 293 to 560 512 22,784 4 293 to 560 512 25,800 2 398 to 731 512 22,784 4 293 to 560 512 Buffer size 3 2 MB 2 MB 512 KB 512 KB Disk rotational speed 4200 r pm 4200 r pm 4200 rpm 4200 rpm T [...]

Specifications Maintenance and Ser vice Guide 6–9 Ta b l e 6 - 7 Diskette Drive Diskette size 3.5 in Light On system Height 0.5 in (12.7 mm) Bytes per sector 512 Sectors per trac k High density Low density 18 (1.44 MB) 9 T racks per side High density Low density 80 80 Read/write heads 2 A verage seek times T rack-to-trac k (high/low) A ver age (h[...]

6–10 Maintenance and Ser vice Guide Specifications T able 6-8 CD-ROM Drive Applicable disk CD-ROM (Mode 1, 2, and 3) CD-XA ready (Mode 2, F or m 1 and 2) CD-I ready (Mode 2, F or m 1 and 2) CD-R (read only) CD Plus Photo CD (single/multisession) CD-Extra Video CD CD-WO (fix ed pack ets only) CD-Bridge Center hole diameter 0.59 in 1.5 cm Disk diam[...]

Specifications Maintenance and Ser vice Guide 6–11 T able 6-9 DV D - RO M D r i v e Applicable disk D VD-5, D VD-9, D VD-10 CD-ROM (Mode 1 and 2) CD Digital A udio CD-XA ready (Mode 2, F or m 1 and 2) CD-I ready (Mode 2, F or m 1 and 2) CD-R (read only) CD Plus Photo CD (single/multisession) CD-Bridge Center hole diameter 0.59 in 1.5 cm Disk diam[...]

6–12 Maintenance and Ser vice Guide Specifications T able 6-10 CD-R W Drive Center hole diameter 0.59 in 0.39 cm Disk diameter 12 cm, 8 cm Disk thickness 0.47 in 1.19 cm Tr a c k p i t c h 0.74 µm Access time Random Full stroke < 150 ms < 225 ms A udio output level Line-out, 0.7 Vr ms Cache b uffer 128 KB Data transfer rate Sustained, 16X [...]

Specifications Maintenance and Ser vice Guide 6–13 T able 6-11 External A C Adapter W eight 0.45 lb 0.21 kg P ower supply Rated input voltage Rated input current Rated frequency 90 to 264 V AC (auto-s witching) < 60 W 50 to 60 Hz T able 6-12 8-cell, Li ion Battery Pac k Dimensions Height Width Depth We i g h t 0.82 in 5.67 in 3.03 in 0.94 lb 2[...]

6–14 Maintenance and Ser vice Guide Specifications T able 6-13 System DMA Hard ware DMA System Function DMA0 A vailab le for audio DMA1 Entertainment audio (default; alternate = DMA0, DMA3, none) DMA2 Disk ette drive DMA3 ECP par allel por t LPT1 (default; alternate = DMA0, none) DMA4 DMA controller cascading (not a vailab le) DMA5 A vailab le fo[...]

Specifications Maintenance and Ser vice Guide 6–15 T able 6-14 System Interrupts Hard ware IRQ System Function IRQ0 System timer IRQ1 K eyboard controller IRQ2 Cascaded IRQ3 COM2 IRQ4 COM1 IRQ5 A udio (default)* IRQ6 Disk ette drive IRQ7 P arallel por t IRQ8 Real time cloc k (RTC) IRQ9 Infrared IRQ10 System use IRQ11 System use IRQ12 Internal poi[...]

6–16 Maintenance and Ser vice Guide Specifications T able 6-15 System I/O Addresses I/O Address (he x) System Function (shipping configuration) 000 - 00F DMA controller no . 1 010 - 01F Unused 020 - 021 Interr upt controller no . 1 022 - 024 Opti chipset configuration registers 025 - 03F Unused 02E - 02F 87334 “Super I/O” configuration f or C[...]

Specifications Maintenance and Ser vice Guide 6–17 I/O Address (he x) System Function (shipping configuration) 0A2 - 0BF Unused 0C0 - 0DF DMA controller no . 2 0E0 - 0EF Unused 0F0 - 0F1 Coprocessor busy clear/reset 0F2 - 0FF Unused 100 - 16F Unused 170 - 177 Secondar y fixed disk controller 178 - 1EF Unused 1F0 - 1F7 Primar y fixed disk controll[...]

6–18 Maintenance and Ser vice Guide Specifications I/O Address (he x) System Function (shipping configuration) 2F0 - 2F7 Unused 2F8 - 2FF Infrared port 300 - 31F Unused 320 - 36F Unused 370 - 377 Secondar y diskette drive controller 378 - 37F P arallel por t (LPT1/default) 380 - 387 Unused 388 - 38B FM synthesizer—OPL3 38C - 3AF Unused 3B0 - 3B[...]

Specifications Maintenance and Ser vice Guide 6–19 T able 6-16 System Memory Map Size Memory Address System Function 640 KB 00000000-0009FFFF Base memor y 128 KB 000A0000-000BFFFF Video memory 48 KB 000C0000-000CBFFF Video BIOS 160 KB 000C8000-000E7FFF Unused 64 KB 000E8000-000FFFFF System BIOS 15 MB 00100000-00FFFFFF Extended memor y 58 MB 01000[...]

Maintenance and Ser vice Guide A–1 A Connector Pin Assignments Ta b l e A - 1 RJ-45 Network Interface Pin Signal Pin Signal 1 T ransmit + 5 Unused 2 T ransmit - 6 Receive - 3 Receive + 7 Unused 4U n u s e d 8U n u s e d 268135-002.book Page 1 Thursd ay, October 24, 2002 4:10 PM[...]

A–2 Maintenance and Ser vice Guide Connector Pin Assignments Ta b l e A - 2 RJ-11 Modem Pin Signal Pin Signal 1U n u s e d 4U n u s e d 2 Tip 5 Unused 3R i n g 6U n u s e d Ta b l e A - 3 Universal Serial Bus Pin Signal Pin Signal 1 +5 VDC 3 Data + 2 Data - 4 Ground 268135-002.book Page 2 Thursd ay, October 24, 2002 4:10 PM[...]

Connector Pin Assignments Maintenance and Ser vice Guide A–3 Ta b l e A - 4 S-Video Pin Signal Pin Signal 1 Ground (Y) 3 Y -Luminance (Intensity) 2 Ground (C) 4 C-Chrominance (Color) 268135-002.book Page 3 Thursd ay, October 24, 2002 4:10 PM[...]

A–4 Maintenance and Ser vice Guide Connector Pin Assignments Ta b l e A - 5 Pa r a l l e l Pin Signal Pin Signal 1 Strobe* 10 Ackno wledge* 2 Data bit 0 11 Busy 3 Data bit 1 12 P aper out 4 Data bit 2 13 Select 5 Data bit 3 14 Auto line f eed* 6 Data bit 4 15 Error* 7 Data bit 5 16 Initialize printer* 8 Data bit 6 17 Select in* 9 Data bit 7 18-25[...]

Connector Pin Assignments Maintenance and Ser vice Guide A–5 Ta b l e A - 6 External Monitor Pin Signal Pin Signal 1 Red analog 9 +5 VDC 2 Green analog 10 Ground 3 Blue analog 11 Monitor detect 4 Not connected 12 DDC 2B data 5 Ground 13 Horizontal sync 6 Ground analog 14 V er tical sync 7 Ground analog 15 DDC 2B clock 8 Ground analog 268135-002.b[...]

A–6 Maintenance and Ser vice Guide Connector Pin Assignments Ta b l e A - 7 Stereo Speaker/Headphone Pin Signal Pin Signal 1 Audio out 2 Ground Ta b l e A - 8 Microphone Pin Signal Pin Signal 1 Audio in 2 Ground 268135-002.book Page 6 Thursd ay, October 24, 2002 4:10 PM[...]

Maintenance and Ser vice Guide B–1 B P ower Cor d Set Requirements 3-Conductor P ower Cor d Set The computer’ s wide range input feature permits it to operate from any line v oltage from 100 to 120 or 220 to 240 volts A C. The po wer cord set receiv ed with the computer meets the requirements for use in the country where the equipment is purcha[...]

B–2 Maintenance and Ser vice Guide P ower Cord Set Requirements Country-Specific Requirements 3-Conductor P ower Cor d Set Requirements Country Accredited Agency Applicable Note Number A ustralia EANSW 1 A ustr ia O VE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMK O 1 Finland FIMK O 1 Fr a n c e U T E 1 Ger many VDE 1 Italy IMQ 1 Jap an M E TI 3 The[...]

P ower Cord Set Requirements Maintenance and Ser vice Guide B–3 Notes 1. The flexible cord must be <HAR> T ype HO5VV -F , 3-conductor , 1.0 mm 2 conductor size. Power cord set f ittings (appliance coupler and wall plug) must bear the certif ication mark of the agency responsible for e v aluation in the country where it will be used. 2. The [...]

Maintenance and Ser vice Guide C–1 C Scre w Listing This appendix provides specif ication and reference information for the scre ws used in the computer . All screws listed in this appendix are av ailable in the Miscellaneous Screw Kit, spare part number 285290-001. 268135-002.book Page 1 Thursd ay, October 24, 2002 4:10 PM[...]

C–2 Maintenance and Ser vice Guide Screw Listing Figure C-1. Phillips M3.0 × 4.0 Screw Location Ta b l e C - 1 Phillips M3.0 × 4.0 Screw Color Qty . Length Thread Head Width Black 3 4.0 mm 3.0 mm 5.0 mm Where used: One screw that secures the hard driv e to the computer (documented in Section 5.3) 268135-002.book Page 2 Thursd ay, October 24, 20[...]

Screw Listing Maintenance and Ser vice Guide C–3 Figure C-2. Phillips M3.0 × 4.0 Screw Locations Ta b l e C - 1 Phillips M3.0 × 4.0 Screw (Continued) Color Qty . Length Thread Head Width Black 3 4.0 mm 3.0 mm 5.0 mm Where used: T wo screws that secure the hard drive bez el to the hard drive (documented in Section 5.3) 268135-002.book Page 3 Thu[...]

C–4 Maintenance and Ser vice Guide Screw Listing Figure C-3. Phillips M2.0 × 5.5 Screw Locations Ta b l e C - 2 Phillips M2.0 × 5.5 Screw Color Qty . Length Thread Head Width Silver 2 5.5 mm 2.0 mm 4.0 mm Where used: T wo screws that secure the co nnector cov er to the computer (documented in Section 5.7) 268135-002.book Page 4 Thursd ay, Octob[...]

Screw Listing Maintenance and Ser vice Guide C–5 Figure C-4. Phillips M2.0 × 5.5 Screw Locations Ta b l e C - 2 Phillips M2.0 × 5.5 Screw (Continued) Color Qty . Length Thread Head Width Black 2 5.5 mm 2.0 mm 4.0 mm Where used: T wo screws that secure the system board to the base enclosure on each side of the MultiBa y connector (documented in [...]

C–6 Maintenance and Ser vice Guide Screw Listing Figure C-5. Phillips M2.0 × 10.0 Screw Locations Ta b l e C - 3 Phillips M2.0 × 10.0 Screw Color Qty . Length Thread Head Width Black 4 10.0 mm 2.0 mm 4.0 mm Where used: T wo screws that secure the LED co ver to the computer (documented in Section 5.8) 268135-002.book Page 6 Thursd ay, October 24[...]

Screw Listing Maintenance and Ser vice Guide C–7 Figure C-6. Phillips M2.0 × 10.0 Screw Locations Ta b l e C - 3 Phillips M2.0 × 10.0 Screw (Continued) Color Qty . Length Thread Head Width Black 4 10.0 mm 2.0 mm 4.0 mm Where used: T wo screws that secure the displa y hing e cov ers and displa y assembly to the computer (documented in Section 5.[...]

C–8 Maintenance and Ser vice Guide Screw Listing Figure C-7. Phillips M2.0 × 4.0 Screw Locations Ta b l e C - 4 Phillips M2.0 × 4.0 Screw Color Qty . Length Thread Head Width Gold 13 4.0 mm 2.0 mm 4.0 mm Where used: T wo screws that secure the k eyb oard shield to the computer (documented in Section 5.9) 268135-002.book Page 8 Thursd ay, Octobe[...]

Screw Listing Maintenance and Ser vice Guide C–9 Figure C-8. Phillips M2.0 × 4.0 Screw Locations Ta b l e C - 4 Phillips M2.0 × 4.0 Screw (Continued) Color Qty . Length Thread Head Width Gold 13 4.0 mm 2.0 mm 4.0 mm Where used: One screw that secures the top co ver to the base enclosure in the hard drive ba y (documented in Section 5.11) 268135[...]

C–10 Maintenance and Ser vice Guide Screw Listing Figure C-9. Phillips M2.0 × 4.0 Screw Locations Ta b l e C - 4 Phillips M2.0 × 4.0 Screw (Continued) Color Qty . Length Thread Head Width Gold 13 4.0 mm 2.0 mm 4.0 mm Where used: 1 T wo screws that secure the top cov e r to the base enclosure near the f an assembly (documented in Section 5.11) 2[...]

Screw Listing Maintenance and Ser vice Guide C–11 Figure C-10. Phillips M2.0 × 4.0 Screw Locations Ta b l e C - 4 Phillips M2.0 × 4.0 Screw (Continued) Color Qty . Length Thread Head Width Gold 13 4.0 mm 2.0 mm 4.0 mm Where used: One screw that secures the spea k er assembly to the top co ver (documented in Section 5.12) NEW FOR 1.2 RELEASE 268[...]

C–12 Maintenance and Ser vice Guide Screw Listing Figure C-11. Phillips M2.0 × 4.0 Screw Locations Ta b l e C - 4 Phillips M2.0 × 4.0 Screw (Continued) Color Qty . Length Thread Head Width Gold 13 4.0 mm 2.0 mm 4.0 mm Where used: T wo screws that secure the displa y release assembly to the top co ver (documented in Section 5.13) 268135-002.book[...]

Screw Listing Maintenance and Ser vice Guide C–13 Figure C-12. Phillips M2.0 × 4.0 Screw Locations Ta b l e C - 4 Phillips M2.0 × 4.0 Screw (Continued) Color Qty . Length Thread Head Width Gold 13 4.0 mm 2.0 mm 4.0 mm Where used: F our screws that secure the T ouchP ad brack et to the top cove r (documented in Section 5.14) 268135-002.book Page[...]

C–14 Maintenance and Ser vice Guide Screw Listing Figure C-13. Phillips M2.5 × 9.0 Screw Locations Ta b l e C - 5 Phillips M2.5 × 9.0 Screw Color Qty . Length Thread Head Width Black 2 9.0 mm 2.5 mm 4.0 mm Where used: T wo screws that secure the displa y assemb ly to the computer through the rear panel (documented in Section 5.10) 268135-002.bo[...]

Screw Listing Maintenance and Ser vice Guide C–15 Figure C-14. Phillips M2.0 × 8.0 Screw Locations Ta b l e C - 6 Phillips M2.0 × 8.0 Screw Color Qty . Length Thread Head Width Black 14 8.0 mm 2.0 mm 4.0 mm Where used: Nine screws that secure the top co ver to the base enclosure through the bottom of the computer (docum ented in Section 5.11) 2[...]

C–16 Maintenance and Ser vice Guide Screw Listing Figure C-15. Phillips M2.0 × 8.0 Screw Locations Ta b l e C - 6 Phillips M2.0 × 8.0 Screw (Continued) Color Qty . Length Thread Head Width Black 14 8.0 mm 2.0 mm 4.0 mm Where used: T wo screws that secure the top co ver to the base enclosure (documented in Section 5.11) 268135-002.book Page 16 T[...]

Screw Listing Maintenance and Ser vice Guide C–17 Figure C-16. Phillips M2.0 × 8.0 Screw Locations Ta b l e C - 6 Phillips M2.0 × 8.0 Screw (Continued) Color Qty . Length Thread Head Width Black 14 8.0 mm 2.0 mm 4.0 mm Where used: T wo screws that secure the left and righ t displa y suppor ts to the base enclosure (documented in Section 5.18) 2[...]

C–18 Maintenance and Ser vice Guide Screw Listing Figure C-17. Phillips M2.0 × 8.0 Screw Locations Ta b l e C - 6 Phillips M2.0 × 8.0 Screw (Continued) Color Qty . Length Thread Head Width Black 14 8.0 mm 2.0 mm 4.0 mm Where used: T wo screws that secure the system boar d to the base enclosure through the processor suppor t brack et (documented[...]

Maintenance and Ser vice Guide Index–1 Inde x A AC adapter specifications 6–13 Advanced Port Replicator, spare part number 3–18 audio troubleshooting 2–25 B base enclosure, spare part numbers 3–13 battery bay 1–7 , 1–15 battery bezel removal 5–5 spare part numbers 3–13 , 5–5 battery light 1–7 battery pack removal 5–4 spare p[...]

Index–2 Maintenance and Service Guide Inde x connector pin assignments external monitor connector A–5 headphone jack A–6 microphone jack A–6 modem connector A–2 monitor connector A–5 network connector A–1 parallel connector A–4 RJ-11 jack A–2 RJ-45 jack A–1 speaker jack A–6 S-video A–3 USB connector A–2 connectors, service[...]

Inde x Maintenance and Ser vice Guide Index–3 external monitor connector location 1–9 pin assignments A–5 F fan removal 5–38 spare part number 3–9 , 5–38 fan channel illustrated 3–14 removal 5–46 features 1–2 feet illustrated 3–14 locations 5–9 Fn key 1–11 front components 1–6 function keys 1–10 G grounding equipment and[...]

Index–4 Maintenance and Service Guide Inde x M mass storage devices 3–16 memory expansion board replacement 5–9 spare part numbers 3–13 memory expansion compartment 1–15 memory expansion compartment cover illustrated 3–14 removal 5–10 memory map specifications 6–19 microphone 1–13 microphone jack location 1–9 pin assignments A?[...]

Inde x Maintenance and Ser vice Guide Index–5 O operating system loading, troubleshooting 2–19 optical drive, spare part numbers 3–13 , 3–17 P packing precautions 4–4 parallel connector location 1–8 pin assignments A–4 parts catalog 3–1 password, clearing 1–4 PC Card bezel illustrated 3–14 removal 5–48 PC Card eject button 1?[...]

Index–6 Maintenance and Service Guide Inde x specifications AC adapter 6–13 battery 6–13 CD-ROM drive 6–10 CD-RW drive 6–12 computer 6–1 diskette drive 6–9 display 6–3 , 6–4 , 6–5 , 6–6 DMA 6–14 DVD-ROM drive 6–11 hard drive 6–7 I/O addresses 6–16 interrupts 6–15 memory map 6–19 static shielding materials 4–8 ste[...]

Inde x Maintenance and Ser vice Guide Index–7 U universal serial bus (USB) connector location 1–9 pin assignments A–2 V vents 1–7 , 1–8 , 1–14 video troubleshooting 2–16 volume control buttons 1–13 W Windows application key 1–11 Windows logo key 1–11 workstation precautions 4–5 268135-002.book Page 7 Thursd ay, October 24, 200[...]