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Compaq UPS R3000 XR manual

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  • Page 1

    UPS R3000 XR Main tena nce a nd S erv ice G uide First Edition (Sept ember 2000) Part Number 221891-001 Spare Part Number 223932-001 Compaq Computer Corporatio n[...]

  • Page 2

    Notice © 2000 C ompaq Compute r Corpor ation COMPAQ, th e Compaq logo , Compaq Insight Man ag er, and SmartSt art Registered in U.S. Paten t and Trademark Offi ce. All othe r prod uct name s mentione d here in may be trade marks of their r espective compan ies. Compaq sh all not be liab le for techni cal or ed itorial errors o r omissions co ntain[...]

  • Page 3

    Contents About This Guide Symbols in Text .......................................................................................................... v Compaq Technician Notes ......................................................................................... vi Where to Go for Additional Help ..................................................[...]

  • Page 4

    iv Compaq UPS R3000 XR Maintenance and Servic e Guide Removal and Replacement Procedu res continued Replacing the UPS Battery Pack ..............................................................................3-8 Disposing of Used B atteries ............................................................................ 3-10 Replacing the Electronics [...]

  • Page 5

    About This Guide This Maintenance and Service Guide is a tro ubleshooting guide that can be used for refere nce when servicing C ompaq R3000 XR series of Uninterrupti ble Power Syst ems (UPSs ). WARNING: To reduce the risk of p ers onal injury from elec trical s hock and hazardous energy levels, on ly autho rized ser vice techn icians s hould attem[...]

  • Page 6

    vi Compaq UPS R3000 XR Maintenance and Servic e Guide Compaq Technician Not es WARNING: Only authorized t echnicians trained by C ompaq s hould attemp t to r epair th is equipmen t. All troubles hootin g and rep air proced ures are de tailed to allow on ly subass embly/modu le level r epair. B ecause of the comple xity of th e indi vidual board s a[...]

  • Page 7

    About This Guide vii Telephone Numbers For the name of your nearest Compaq Authorized Reseller: ■ In the United St ates, call 1-8 00-345-1518 ■ In Canada, call 1 -800-263-5 868 For Compaq techni cal support: ■ In the United St ates and Canada , call 1-800-3 86-2172 ■ For Compaq tech nical support phone numbers outside the Uni ted States and[...]

  • Page 8

    Chapte r 1 Before You Begi n Safety and Prod uct In formation WARNING: The Compaq Uninterruptible Power System (UPS) R3000 XR contains hazardous voltag e levels and energy circuits. There is a risk of personal injury from electrical shock and hazardous energy levels. Persons performing installation or service procedures must be Trained Service Tech[...]

  • Page 9

    1-2 Compaq UPS R3000 XR Maintenance and Service Gu ide Technician Notes WARNING: To reduce the risk of p ers onal injury from elec trical s hock and hazardous energy levels: Only auth orized tech nicians tr ained b y Compaq sh ould attemp t to repa ir this eq uipment. The ins tallation of options and routin e maint enance an d service of this produ[...]

  • Page 10

    Before Yo u Begin 1-3 Communication Ports CAUTION: To red uce the r isk of damag e to th e equipmen t, only u se the DE 9 UPS/Compu ter Interface cabl e sup plied by Compaq (part numb er 201092-00X ) to connect the communica tions port to the host computer. Do not use standard RS-232 cables. This UPS /Computer Interface C able car ries power and is[...]

  • Page 11

    1-4 Compaq UPS R3000 XR Maintenance and Service Gu ide THIS PRODUCT CONT AINS A NONSPILLABLE BA TTER Y Ne xt Recharge Date: Please ref er to Maintenance Section of Owner's Manual enclosed inside 14-DEC-01 Figure 1-1. Checking the ba ttery rech arge date lab el IMPORTANT: Do not use the batt eries if t he recharge date has passed (Fi gure 1-1).[...]

  • Page 12

    Chapte r 2 Illustrated Parts List This chapter p rovides the illu strated parts b r eakd o wn and a spare par ts list for the Co mpaq UPS R3000 XR. See Tabl e 2-1 for the na mes of re ferenced spare part s.[...]

  • Page 13

    2-2 Compaq UPS R3000 XR Maintenance and Service Gu ide Exploded View 1 4 2 6 5 3 Figure 2-1. Exploded view, Compaq UPS R3000 XR[...]

  • Page 14

    Illustrated Part s List 2-3 Table 2-1 UPS Spares Parts List Ref Description Spares Part # 1 UPS Chassis ** 2 Front Bezel 204507-001 3 Electronics M odule (low voltage) Electronics M odule (hig h voltage) 204506-001 216097-001* 4 UPS Battery Pack 204503-001 5 Battery Brac ket ** 6 X-Slot Serial Board 204514-001 7 UPS L530-NA UPS L530-JP UPS 620H-NA [...]

  • Page 15

    2-4 Compaq UPS R3000 XR Maintenance and Service Gu ide 17 16 14 15 15 14 Figure 2- 2. Exploded vi ew, Extended Runti me Module[...]

  • Page 16

    Illustrated Part s List 2-5 Table 2-2 Extended Runti me Module Spares Pa rts List Ref Description Spares Part # r Battery Packs 204503-001 t Battery Brac kets ** y Front Bezel 204511-001 u Chassis fo r Exte nded Runtime Module ** i Extended Runtime Module 204510-001* o Front and Rear Mounting Brackets 204504-001* p Mounting Rail 322578-002* Cables [...]

  • Page 17

    Chapte r 3 Removal and Replacement Procedures This chapter provides g uidance for removi ng and replacing spare parts in the Compa q UPS R3000 XR . Before You Begin WARNING: The Compaq UPS R3000 XR is a high-energy product. There is a risk of personal injury fr om electrical s hock and hazardous energy levels. Pers ons perform ing in stallati on or[...]

  • Page 18

    3-2 Compaq UPS R3000 XR Maintenance and Service Gu ide Tools Required To service a UPS R3000 XR, yo u need one or m ore of the foll owing: ■ #2 Phillip s screwdriv er ■ ¼-inch dr iv er ■ Compaq Po wer Managemen t Utility (from the Co mpaq SmartStar t TM a nd Support Software CD) ■ Voltmeter to v er ify the nominal voltages to ensure proper[...]

  • Page 19

    Removal and Replacement Procedures 3-3 Front Panel Controls and LE D Display The UPS front panel contains f our control buttons and ten LEDs that c reate the interface for setup, config uration, l oad control, and status monitoring. 11 1 2 3 15 14 13 4 5 12 6 7 9 10 8 Figure 3-2. Fr ont panel c ontrols an d LED d isplay w ith front b ezel rem oved [...]

  • Page 20

    3-4 Compaq UPS R3000 XR Maintenance and Service Gu ide Table 3-2 Front Panel Controls a nd LED Display cont inued Item Name Function 8 51% to 75% load Indicates th at the UPS is approxim ately 51% to 75% of the ma ximum power avai lable when green 9 26% to 50% load Indicates th at the UPS is approxim ately 26% to 50% of the ma ximum power avai labl[...]

  • Page 21

    Removal and Replacement Procedures 3-5 11 2 3 4 5 6 7 8 10 1 9 Figure 3-4. H igh voltag e unit re ar panel c omponents Table 3-3 Rear Panel Components Item Description 1 REPO port 2 ERM connector 3 Communication s port/O ptions slot 4 Load segmen t 1 5 Load segmen t 2 6 Load segmen t 3 7 Load segmen t circuit p rotectors 8 Compaq PDU outp ut recept[...]

  • Page 22

    3-6 Compaq UPS R3000 XR Maintenance and Service Gu ide Modes of Operation The UPS has four m odes of ope ration: St andby, Operate, Configure, an d Auto-Bypass. Standby Mode Place the UPS in St andby mode by pres sing the STANDBY button o n the front panel. Durin g Standby mode: ■ No power is available at the UPS output receptacles . ■ The UPS [...]

  • Page 23

    Removal and Replacement Procedures 3-7 Powering Down the UPS To completely remo v e power from the UPS: 1. Power down all equipment being su pported by the UPS (att ached loads). 2. Place the UPS in S tandby mode by pressing the STANDB Y button on the front panel. 3. Disconnect the UPS fr om utility power. 4. Wait at least 60 seconds fo r the UPS i[...]

  • Page 24

    3-8 Compaq UPS R3000 XR Maintenance and Service Gu ide Replacing the UPS Batt ery Pack When the Bad Batter y /Low Battery LED 1 turns red, th e battery pack will need to be replaced within 30 t o 60 da ys. 100% 25% 1 1 Figure 3-5. Bad Ba ttery/Low Battery LE D Verify that battery replacement is required by initiatin g a UPS self-test (press the TES[...]

  • Page 25

    Removal and Replacement Procedures 3-9 To replace the battery pack: 1. Obtain access to the battery pack by pulling on both ends of the front bezel 1 to remove it. 2. Locate the two screws 2 on the metal battery bracket 3 . 1 3 2 Figure 3-6. Rem oving the front be zel 3. Remove the two s crews 1 and lift off the metal battery br ack et 2 . 1 1 2 Fi[...]

  • Page 26

    3-10 Compaq UPS R3000 XR Maintenance and Servic e Guide 4. Pull out the battery pack. Set as ide the used battery pack for p roper disposal. See “Disposing of Used Batteries,” in this chap ter. Figure 3- 8. Removing the batt ery pack WARNING: The UPS R3000 XR batt ery pack weighs 42 lb (19 kg). Prepare the area and observe al l materials hand l[...]

  • Page 27

    Removal and Replacement Procedures 3-11 Replacing the Electr onics Module NOTE: The electronics mod ule c an be replaced (h ot-sw apped) w ithout pow ering off th e UPS. To repl ace the electron ics modu le with the UPS pow er off, fo llow the proc edu re in “Pow ering Dow n the UPS ,” in th is chapter. CAUTION: To av oid drop ping the load whi[...]

  • Page 28

    3-12 Compaq UPS R3000 XR Maintenance and Servic e Guide 2. Obtain access to the electron ics mo dule b y pulling on both ends of the front bezel 1 to remove it. 3. Locate the two screws 2 on the el ectronics modul e 3 . 1 3 2 Figure 3-10. Removing the front bezel 4. Remove the two s crews 1 and pull out the electro nics module 2 . 1 2 Figure 3-11. [...]

  • Page 29

    Removal and Replacement Procedures 3-13 CAUTION: To av oid drop ping the load while h ot-sw apping the electron ics modu le, hold dow n the TES T/ALAR M RESET bu tton while s liding th e new electr onics mod ule into the chas sis. 3. Hold down t he TEST/ALARM R ESET button 1 on the front panel of the new elect ronics module and sl ide the electroni[...]

  • Page 30

    3-14 Compaq UPS R3000 XR Maintenance and Servic e Guide Replacing an Option or Communication Board NOTE: The opti on or communi cation board can be replaced (hot -swapped) witho ut poweri ng off the UPS. To replace th e option or communica tion board with th e UPS power of f, follow th e proced ure in “ Powering Down the UPS ,” in this chap ter[...]

  • Page 31

    Removal and Replacement Procedures 3-15 3. Remove the screw s securing the board to the UPS. 4. Pull the board out of the unit. Figure 3-14. Removing an option board 5. Slide the new bo a rd in to the UPS. 6. Tighten the screws that secure the board to the UPS. 7. If the UPS is powered down, procee d to step 8. If hot-swapping the board, replace th[...]

  • Page 32

    3-16 Compaq UPS R3000 XR Maintenance and Servic e Guide Replacing the UPS Unit To replace the UPS: 1. Power down th e UPS. Follow the proc edur e in “Power ing Down the UPS,” in th is chapter. 2. Turn all battery circuit breakers on the ERMs (one circuit brea ker each) to the Off positi on. Figure 3-15. Switching the circuit breaker to the Of f[...]

  • Page 33

    Removal and Replacement Procedures 3-17 6. Remove the UPS front bezel. 7. Remove the screws that s ecure the UPS to the front of the rac k. 8. Remove the UPS from the rack. 9. To replace the UPS, place the new unit in the rac k and reverse steps 1 through 7. Extended Runt ime Modules Extended Runti me Modules (ER Ms) are support ed by the Compaq UP[...]

  • Page 34

    3-18 Compaq UPS R3000 XR Maintenance and Servic e Guide 2. Obtain access to the ba ttery p acks by pulling on both ends of th e ERM front bezel to remove it. Figure 3-18. Removing the ERM front bezel 3. Remove two s crews 1 from each metal batter y bracket and lift off t he battery brackets 2 . 1 1 2 Figure 3-19. Removing the battery bracket[...]

  • Page 35

    Removal and Replacement Procedures 3-19 4. Pull out t he battery packs. S et aside the used battery pac ks for proper disposal. S ee “Disposing of Used Batteries,” in this chap ter. Figure 3-20. Removing the battery packs 5. To replace the battery packs, reverse s teps 1 through 4. NOTE: The right battery pa ck is insert ed upside down. NOTE: T[...]

  • Page 36

    3-20 Compaq UPS R3000 XR Maintenance and Servic e Guide Replacing an ERM To replace an ERM: 1. Turn all battery circuit breakers on all attached ERMs (one circuit brea ker each) to the O ff positi on. 2. Unplug the ERM from the back of the UPS. Figure 3-21. Unpl ugging the Ext ended Runti me Module 4. Remove the front bezel f rom the ERM you wa nt [...]

  • Page 37

    Chapte r 4 Troubleshooting This chapter p rov id es information on the f o llowing topics: ■ Troubleshoot i ng problems that occur duri n g UPS st art ■ Troubleshoot ing problems that occur a fter UPS s tart Troubleshooting Dur ing Start If problems occu r when starting the Compaq UP S R3000 XR model s, select t he appropriate symptom for p oss[...]

  • Page 38

    4-2 Compaq UPS R3000 XR Maintenance and Service Gu ide Table 4-1 Troubleshooting Guide (UPS Start) continued Symptom Poss ible Caus e Suggest ed Acti on Bad Battery/Low Batte ry LED is flashi ng red Battery vol tage is low because th e UPS has b een out-of-s ervice for a long per iod. Allow the UPS to charge the batteries for 24 hours. In itiate a [...]

  • Page 39

    Trouble sho oti ng 4-3 Table 4-2 Troubleshooting Guide (After Start) continued Symptom Poss ible Caus e Suggest ed Acti on Utility LED and On Battery LED are flashi ng red The utilit y freq uency is out of tolerance. Contact a qual ified elec tric ian to ensure th at utilit y power is suitable fo r the UPS . Utility LED is flashing red The utility [...]

  • Page 40

    4-4 Compaq UPS R3000 XR Maintenance and Service Gu ide Table 4-2 Troubleshooting Guide (After Start) continued Symptom Poss ible Caus e Suggest ed Acti on Utility LED is flas hing red and th e unit is in Auto-Byp ass mode A potential for over load e xists. Reduce th e load. An over-t emperature con dition may exist. Ensu re that there is no blockag[...]

  • Page 41

    Chapte r 5 Specifications This chapter pr ovides specifi cations that ap ply to all C ompaq UPS R 3000 XR models : ! Physical specifications ! Input specificat ions ! Output specifi cations ! Overcurrent protection ! Battery specifications ! Battery run tim e ! Environmental specifications Physical Specifications Table 5-1 Physical Characteristics [...]

  • Page 42

    5-2 Compaq UPS R3000 XR Maintenance and Service Gu ide Input Specifi cations Table 5-2 Input Specifi cations UPS Model Utility Voltage Frequency (Hz) Default Setting s Nominal Voltage (VAC) Available Settings Utility Voltage (VAC) Power Cord Supplied R3000 XR-NA 50/60 120 100, 110, 120, 127 Non-detachable power cord with NEMA L5-30 plug R3000j XR-J[...]

  • Page 43

    Specificat ions 5-3 Output Specifi cations Table 5-3 Output Specifications UPS Model Effective VA Nominal Power Rating (W) Load Segment # Output Receptacles R3000 XR-NA 2880 2700 1 2 x 5-15R 1 x L5-30R 2 2 x 5-15R 3 2 x 5-15R R3000j XR-JPN 2400 2250 1 2 x 5-15R 1 x L5-30R 2 2 x 5-15R 3 2 x 5-15R R3000h XR-NA 3000 2700 1 3 x IEC-320, C13 1 x L6-20R [...]

  • Page 44

    5-4 Compaq UPS R3000 XR Maintenance and Service Gu ide Table 5-4 Output Specifications Characteristics Configu ration Setting (VAC) Available Nominal Output Voltage (VAC) Voltage 100 100 110 110 120 120 127 127 200 200 208 208 230 230 240 240 Source of Power Regulation Output Utility power (normal rang e) -10% to +6% of nominal output voltage rati [...]

  • Page 45

    Specificat ions 5-5 Overcurrent Protection Table 5-5 Overcu rrent P rotectio n Per Mo del UPS Model Input Pr otectio n R3000 XR-NA Circuit protector for each load s egment R3000j XR-JPN Circuit protector for each load s egment R3000h XR-NA Circuit protector for each load s egment R3000h XR-JPN Circuit protector for each load s egment R3000e XR-INT [...]

  • Page 46

    5-6 Compaq UPS R3000 XR Maintenance and Service Gu ide Environmental Specif ications Table 5-8 Environmental Specifications Feature Specification Operating temperatu re 10 o C to 40 o C (50 o F to 104 o F) UL-tested at 25 o C (77 o F) Relative humid ity 0% to 95%; non-condens ing Operating altitude Up to 2,000 m (6,562 ft) above sea level* Audib le[...]

  • Page 47

    Index A adapters, remo ving 3-14 alarms general 3-3 responding t o 4-2 silenci ng 3-4 troubleshoot ing 4-1 altitude, oper a ting 5 - 6 audible noise s pecifications 5-6 Auto-Bypass mode 3-6 B backup time 5-5 Bad Battery/Low Battery LED 3 -3, 4-4 batteries accessing 3-8 charging 5-5 disposi ng of 3-10 estimated backup ti me 5-5 part numbers 2-3, 2-5[...]

  • Page 48

    2 Compaq UPS R3000 XR Maintenance and Servic e Guide emergency s hutdown procedures 3-7 environmental specifications 5-6 ERM batteries part number 2-5 replacing 3-17 descripti on 3-17 exploded view 2-4 front bezel part number 2-5 removing 3-18 part number 2-5 replacing 3-20 unplugging 3-1 6 warnings 1-2, 1-3 exploded view ERM 2-4 UPS 2-2 Extended R[...]

  • Page 49

    Index 3 removing front bezels 3-9, 3-1 8 UPS power 3-7 replacing adapters 3-14 batteries 3-8, 3-1 7 electronics modul es 3-11 ERM 3-20 option boards 3-14 UPS 3-16 REPO port 3-5, 3-7 retention cli p, cord 2-3, 3-5 S safety 1-1, 3-1 self-test, initiating 3 -4, 3- 8 servicable par ts list 3-1 silencing al arms 3-4 Site W iring Fault Indicator 3-3 Smar[...]