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Datacard Group 553772-001 manual

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Table of contents for the manual

  • Page 1

    SP35 Printer Guide 553772-001 May 200 3[...]

  • Page 2

    Information resources for the SP35 Printer Installation T o install the printer: T o install one printer to a PC using a USB cable, see the Installation Map, sh ipped at the top of the printer carton. For detailed installation informatio n or for special situations (s uch as ne tw o rk in stallati on ), se e e-Guide/SP Series/SP_Info_Central.chm on[...]

  • Page 3

    539251-001 Rev. E Page iii Contents About the print er . . . . . . . . . . . . . . . . . . . . . 1 Loading cards . . . . . . . . . . . . . . . . . . . . . . . 5 Loading print ribbon . . . . . . . . . . . . . . . . . . . 7 Check the PC connection . . . . . . . . . . . . . . . . 9 Status light . . . . . . . . . . . . . . . . . . . . . . . . 11 Openin[...]

  • Page 4

    Pag e 1 About the printer The outside of the printer Printer Cover . Latch: Lift the latch to open the printer cover . Card T ray: Lift the cover to load blank cards. Card output tray: Remove comp leted cards. Ready button : Push to paus e or unpause the printer The status light help s you understand printe r operation. See “Status light” on pa[...]

  • Page 5

    Page 2 Ports are located on the left side of the printer . Manual Advance Knob: Use to release a card in the printer or to turn rollers. Power Receptacle: Plug in the power supply to power on the printer . Cable Guides: Hold the data cable securely . Optional Smart Card USB Po rt: See “Features and op tions” on page 4. Optional Smart Card Seria[...]

  • Page 6

    Pag e 3 The inside of the printer Cover Arm: Holds the cover and printhead cartridge in place. Printhead Cartridge: Applies th e image to the card. The label includes ”YMC” for color or “K” for monochrome printheads. Print ribbon cartridge with print ribbon. Printer Label: Includes the serial number and model information (located on the lef[...]

  • Page 7

    Page 4 F eatures and options Features and options are iden ti fied on the printer la bel. • Printers with “K” printing can print one color (monoch rome). “C” printing is full-color printing. • All SP35 printers use a USB connection . •A magnetic stripe module can be a three-track (IA T) or single- track (NTT or J) module. The optiona [...]

  • Page 8

    Pag e 5 Loading cards 1 Lift the card tray door until it rests open. 2 Remove cards from th e original pa cka ge . Tips: Handling cards Do not touch the surface of cards befor e printing them. (Oils on hands will reduce printing quality . ) Handle cards by the edges or wea r gloves. Cards can stick together: Slide or fan cards to separate the edges[...]

  • Page 9

    Page 6 3 Place the cards in the card tray . The diagram shows the typica l locations for the magnetic stripe and smart card chip. 4 Close the card tray door . Push the door closed to align cards. See SP35 In fo Central for information about cards to use in the printer . Magnetic stripe Smart card chip[...]

  • Page 10

    Pag e 7 Loading print ribbon 1 Open the printer . 2 Remove the ribbon cartridge with the used ribbo n. 3 Remove both used ribbon spools from the cartridg e. Tips: Handling print ribbon K eep unused ribbon in th e original package. Don’t place ribbon on a dust y or dirty surf ace–dirt could damage the printhead. 4 Run a cleaning ca rd and replac[...]

  • Page 11

    Page 8 6 Replace the loaded ribbon cartridge in th e printer. • Make sure both spindles rest in the black supports on the le ft side of the printer. • Make sure the ribbon ca rtrid ge handle rests in the supports on the right side of the printer. • Make sure to install the full, new spoo l toward the card tray of the printer . 7 Close the pri[...]

  • Page 12

    Pag e 9 Check the PC connection The printer and PC are connected when the printer is set up. Before beginning card processing, make sure the connection is complete. The USB data cable should be connecte d to a USB port on the PC and to the USB data port on the printer . The printer can be connected in these other ways: Through a d irect netw ork co[...]

  • Page 13

    Page 10 Po w e r o n t h e p r i n t e r Plug in the printer to power it on. The printer does not have a powe r switch. 1 Make sure the power supply cord connects to the printer power receptacle (1). 2 Connect the power cord to the power supply (2). 3 Connect the power cord to the power outlet (3). 4 The printer powers on and initializes. Tips for [...]

  • Page 14

    Pag e 1 1 Status light The front of the printer has a light that provides info rmation about the current state of the printer. At startup, the stat us light displays stea dy amber for severa l seconds, the red-amber-green sequence, and blinking green for several seconds. When the printer is ready to print, the status light is steady green. Status L[...]

  • Page 15

    Page 12 Blinking Amber The printer has an error . Check th e following: • See the PC for a message. • If you used the Power-on/Ready sequence to print a test card, check the printer for problems. • If you changed the printer name, power the PC off and on. Steady Red The printer has a problem that requires service or the printer had a power-o [...]

  • Page 16

    Pag e 1 3 Opening Properties or Printing Pref erences Begin with the printer co nnected to the PC a nd powered on so values are saved correctly . 1 Choose Start from the Windows task bar . 2 Choose Settings and then Printers (and Faxes). The Printers (and Faxes) window opens. 3 Click once on the Sma rtDriver print er icon to select it. • The driv[...]

  • Page 17

    Page 14 5 The dialog box opens. 6 View settings or change settings. • Make sure that driver settings match pri nter features and supplie s used. • The Print Ribbon T y pe setti ng depends on the printer and cannot be changed. • If you change the card design, review and update all settings for the new card desig n. • Use the default settings[...]

  • Page 18

    Pag e 1 5 Open the Printer T oolbox The Printer T oolbox icon is located in the lower right corner of the Windows desktop. The icon shows the status o f communica tion betw een the printer and driver . See SP35 Info Central for detai ls about the icon. By default, the Printer T oolbox di alog box is displayed . If it is not, do one of the following[...]

  • Page 19

    Page 16 The Printer T oolbo x displays: • The current state of communication betw een the driver and printer . • Message text, if there are any messages. • The current port mode, which ca n be USB, Shared Mode, or Directly Networked. • The prin ter type. • The driver and printer firmware version numbers. Communication automati cally resum[...]

  • Page 20

    Pag e 1 7 Cleaning the printer Run a cleaning card and change the clea ning sleeve when changing the print ribbon. 1 Open the printer cover and remove the ribbon cartridge. 2 Remove the replaceable cleaning roller . 3 Open the card tray door (1). 4 Remove unprinted cards fr om the card tray (2). 5 Open the Printer T oolbox (if needed, see page 15).[...]

  • Page 21

    Page 18 10 Slide the used clean ing sleeve off the spindle. 11 Place a new cleaning sleeve on the sp indle (1). 12 Remove the protective cover from the sleeve (2). 13 Insert the replaceable cleaning roller (with a new clea ning sleeve) into the printer (3). 14 Replace the ribbon cartridge, close the printer cover , and resume printing. 15 Discard t[...]

  • Page 22

    Pag e 1 9 Printer supplies Ribbon kits and cleaning supplies are avail able for the printer . Ribbon kits contain a roll of print ribbon, a cleaning card, and a replaceab le cleaning sleeve. Datacard recommends that you run a cleaning card and replace the cleaning sleeve each time yo u change the print ribbon. Color print ribbon Color print ribbon [...]

  • Page 23

    Page 20 Available colors include: Cleaning supplies Datacard recommends that you order additional cleaning suppl ies to have on hand to address unusual si tuations. A package of 5 replaceable cleaning sleeves is available . The part number is 549716-002. A package of 10 cleaning cards is available. The part nu mber is 552141-002. See the Supplies s[...]

  • Page 24

    Pag e 2 1 Getting the most out of your printer T o get the best quality cards and to maintain printer performance, follow these tips for success: • Use the best quality cards available with a smoo th, glossy PVC surface and print them only once . Make sure options, such as a mylar signatu re panel or a magnetic stripe, are high quality . • Matc[...]

  • Page 25

    Page 22 – Do not apply topcoat o ver a magnetic stripe, signature panel, o r smart card chip. • Follow instructions ca refully when re placing supplies, correcting problems, cleaning the printer , and replacing parts. • Use the correct cables and connect them correctly . • Keep supplies on hand and stor e them safely . • Keep the printer [...]

  • Page 26

    Pag e 2 3 T roubleshooting What is the problem? T ry this: 1 A message appeared o n the PC. • Click the Help button on the me ssage box. The help topic describes possible causes and the solution for each cause. Follow the informati on in hel p to fix the problem. 2 The printed cards do not look the way that I want them to. • Y ou mi ght have mo[...]

  • Page 27

    Page 24 5 The printer does not resp ond when I print a card or when I click “Resume” on the Printer T oolbox. • Make sure the printer is plugged in. See “Power on the printer” on page 10. • Make sure the printer is connected to the PC. See “Check the PC connection” on page 9. • If the Status Light on the printer is blinki ng amber[...]

  • Page 28

    Pag e 2 5 Site requirements Operating en vironment • Relative humidity: 20% to 80% non-co ndensing • T emperature: 60° F to 95° F (15° C to 35° C) Electrical requirements • The power supply is rated at 100-240 V AC, 50-60 Hz, 1.0 amp. (The power supply adjusts to any power within this range.) • Single phase, 3-wire, grounde d receptacle[...]

  • Page 29

    Legal Notices (FCC) Please note and heed the WARNING and CAUTION labels that have been place d on th e equipment for your safety . Please do not attempt to operate or repair this equipment without adequate training. Liability statement This Datacard® product has been built to the high sta ndards of DataCa rd Corporation. See SP35 Info Central for [...]

  • Page 30

    11111 B r e n R o a d W e s t Minnetonka, MN 55343-9 015 95 2 . 9 33. 122 3 95 2 . 9 3 3 . 797 1 F A X www .datacard.com Datacard is a registered trademark of DataCard Corporation. May 200 3 55 3 772- 0 01 Dealer informatio n :[...]