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Dell 1N016 manual

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Table of contents for the manual

  • Page 1

    FILE L OCA TION: FILE L OCA TION: FILE L OCA TION: FILE L OCA TION: C:W olverine 150DPDF web1N016tp0.fm DELL CONFIDENTI DELL CONFIDENTI DELL CONFIDENTI DELL CONFIDENTIAL – PRELIMINAR AL – PRELIMINAR AL – PRELIMINAR AL – PRELIMINARY 2/19/02 Y 2/19/02 Y 2/19/02 Y 2/19/02 www .dell.com | support.dell.com Dell™ SmartStep™ 150D[...]

  • Page 2

    FILE L OCA TION: FILE L OCA TION: FILE L OCA TION: FILE L OCA TION: C:W olverine 150DPDF web1N016tp0.fm DELL DELL DELL DELL CONFIDENTIA CONFIDENTIA CONFIDENTIA CONFIDENTIAL – PRELIMINAR L – PRELIMINAR L – PRELIMINAR L – PRELIMINARY 2/19/02 Y 2/19/02 Y 2/19/02 Y 2/19/02 HINT : A HINT indicates important information that helps you make bet[...]

  • Page 3

    Contents 3 Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 7 When Using Y our Computer . . . . . . . . . . . . . . . . . . . 7 Ergonomic Computing Habits . . . . . . . . . . . . . . . . . . 8 When Working In side Y our Computer . . . . . . . . . . . . . . 10 Protecting Against Electrostatic Discharge . . . . . . . . . . . 11 1[...]

  • Page 4

    4 Contents Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . 25 If your computer has speakers, use this section to solve speaker problems . . . . . . . . . . . . . . . . . . . 25 Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . 27 If you cannot print to a parallel port printer . . . . . . . . . . 27 If you cannot pr[...]

  • Page 5

    Contents 5 Reinstalling Drivers . . . . . . . . . . . . . . . . . . . . . . . . . 38 Using the Windows XP Device Driver R ollback . . . . . . . . . 39 Resolving Software and Hardware Incompatibilities . . . . . . . 40 Using System Restore . . . . . . . . . . . . . . . . . . . . . . . 41 Creating a R estore Point . . . . . . . . . . . . . . . . . . [...]

  • Page 6

    6 Contents Clearing F orgotten Passwords . . . . . . . . . . . . . . . . . . . 80 Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . 81 Dell T echnical Support P olicy (U.S. Only) . . . . . . . . . . . . 82 Definition of "Dell-Installed" Sof tware and Peripherals . . . . . 83 Definition of "Third-P arty" Sof twa[...]

  • Page 7

    Safety Instr uctions 7 FILE L OCA TION: FILE L OCA TION: FILE L OCA TION: FILE L OCA TION: C:Wolverine 150DPDF web1N016si0.fm DELL DELL DELL DELL CONFIDENTIA CONFIDENTIA CONFIDENTIA CONFIDENTIA L – PRELIMINAR L – PRELIMINAR L – PRELIMINAR L – PRELIMINARY 2/19/02 Y 2/19/02 Y 2/19/02 Y 2/19/02 Use the following safety guidelines to protect[...]

  • Page 8

    8 Safety Instr uctions www .dell.com | support.dell.com FILE L OCA TION: FILE L OCA TION: FILE L OCA TION: FILE L OCA TION: C:Wolverine 150DPDF web1N016si0.fm DELL DELL DELL DELL CONFIDENTIA CONFIDENTIA CONFIDENTIA CONFIDENTIAL – PRELIMINAR L – PRELIMINAR L – PRELIMINAR L – PRELIMINARY 2/19/02 Y 2/19/02 Y 2/19/02 Y 2/19/02 • T o help p[...]

  • Page 9

    Safety Instr uctions 9 FILE L OCA TION: FILE L OCA TION: FILE L OCA TION: FILE L OCA TION: C:Wolverine 150DPDF web1N016si0.fm DELL DELL DELL DELL CONFIDENTIA CONFIDENTIA CONFIDENTIA CONFIDENTIA L – PRELIMINAR L – PRELIMINAR L – PRELIMINAR L – PRELIMINARY 2/19/02 Y 2/19/02 Y 2/19/02 Y 2/19/02 • Adjust the tilt of the monitor , its contr[...]

  • Page 10

    10 Safety Instr uctions www .dell.com | support.dell.com FILE L OCA TION: FILE L OCA TION: FILE L OCA TION: FILE L OCA TION: C:Wolverine 150DPDF web1N016si0.fm DELL DELL DELL DELL CONFIDENTIA CONFIDENTIA CONFIDENTIA CONFIDENTIAL – PRELIMINAR L – PRELIMINAR L – PRELIMINAR L – PRELIMINARY 2/19/02 Y 2/19/02 Y 2/19/02 Y 2/19/02 When W orking[...]

  • Page 11

    Safety Instr uctions 11 FILE L OCA TION: FILE L OCA TION: FILE L OCA TION: FILE L OCA TION: C:Wolverine 150DPDF web1N016si0.fm DELL DELL DELL DELL CONFIDENTIA CONFIDENTIA CONFIDENTIA CONFIDENTIA L – PRELIMINAR L – PRELIMINAR L – PRELIMINAR L – PRELIMINARY 2/19/02 Y 2/19/02 Y 2/19/02 Y 2/19/02 3 Ground yourself by touching an unpainted me[...]

  • Page 12

    12 Safety Instr uctions www .dell.com | support.dell.com FILE L OCA TION: FILE L OCA TION: FILE L OCA TION: FILE L OCA TION: C:Wolverine 150DPDF web1N016si0.fm DELL DELL DELL DELL CONFIDENTIA CONFIDENTIA CONFIDENTIA CONFIDENTIAL – PRELIMINAR L – PRELIMINAR L – PRELIMINAR L – PRELIMINARY 2/19/02 Y 2/19/02 Y 2/19/02 Y 2/19/02[...]

  • Page 13

    www .dell.com | support.dell.com SECTION 1 Connecting a Printer T ransfer ring Infor mation to a New Computer Setting Up a Home and Office Network T ur ning Off the Computer[...]

  • Page 14

    14 Setting Up www .dell.com | support.dell.com See the documentation that came with the printer for any recommended preparation procedur es, such as: • Removing the packaging • Installing the toner or ink cartridge • Loading paper Then follow the instructions that came with the printer to connect it to the computer . If no information is prov[...]

  • Page 15

    Setting Up 15 3 T urn on the printer and then turn on the computer . If the Add New Hardware Wizard window appears, click Cancel . 4 Install the printer driver if necessary (see "Installing the P rinter Driver" on this page). USB Printer F ollow the instructions that came with the USB printer to connect it to the computer . If no informat[...]

  • Page 16

    16 Setting Up www .dell.com | support.dell.com HINT : Y our computer has four USB connectors on the back panel (see page 48). Installing the Printer Driver F ollow the instructions that came with the printer to install printer drivers. If no information was provided with the printer , then refer to the following instructions. If you need to install[...]

  • Page 17

    Setting Up 17 T o check if your printer driver is installed on a computer running the W indows XP operating system, click the Start button, click Control P a nel, click P rinters and Other Hardware , and then click V iew installed printers or fax printers . If your printer is listed in the P rinters window , the printer is ready to use. W indows XP[...]

  • Page 18

    18 Setting Up www .dell.com | support.dell.com 3 Click checklist for creating a network . HINT : Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP . 4 Complete the checklist and requir ed pr eparations, and then return to the Network Setup W izard. 5 F ollow the [...]

  • Page 19

    www .dell.com | support.dell.com SECTION 2 Finding Solutions Accessing Help Files P ower Problems Start-Up Error Messages Video and Monitor Problems Sound and Speaker Problems Printer P roblems Scanner Problems Modem Problems Mouse Problems Keyboard P roblems Drive Problems Network Problems Microsof t ® Windows ® Er ror Messages General Program P[...]

  • Page 20

    20 Solving Problems www .dell.com | support.dell.com Sometimes it’s difficult to figure out wher e to go for answers. Use this chart to help you quickly find the answers to your questions. See page 22. See page 23. Get technical assistance from Dell. See page 84.[...]

  • Page 21

    Solving Problems 21 See page 23. See page 25. See page 27. See page 29. See page 30. See page 31. See page 31. See page 33. See page 35. See page 28. See page 34. See page 36. See page 37. See page 37.[...]

  • Page 22

    22 Solving Problems www .dell.com | support.dell.com HINT : See the Te l l M e How help file for information on the standby mode. T O ACCESS THE T ell Me How HELP FILE Microsoft ® Win d o w s ® XP 1 Click the Start button, and then click Help and Support . 2 Click User and system guides , and then click User ’s guides . 3 Click T ell Me How . T[...]

  • Page 23

    Solving Problems 23 If the screen is blank HINT : See the documentation that came with your monitor for fault indications and troubleshooting procedures specific to your monitor . C HECK FOR INTERFERENCE — Electrical appliances on the same circuit or operating near the computer can cause interference. Other causes of interference: power e xtensio[...]

  • Page 24

    24 Solving Problems www .dell.com | support.dell.com If the screen is difficult to read C HECK THE POWER LIGHT — When the power light is lit or blinking, the monitor has power . If the power light is blinking, press a key on the k eyboard or move the mouse. T EST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it[...]

  • Page 25

    Solving Problems 25 If your computer has speakers, use this section to solve speaker problems HINT : The volume control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, make sure that you did not turn the player volume down or off . R OTATE THE MONITOR TO FACE A DIFFERENT DIRECTION — Eliminate sun[...]

  • Page 26

    26 Solving Problems www .dell.com | support.dell.com A DJUST THE SPEAKER CONTROLS — Adjust the volume, bass, or treble controls to eliminate distortion. V ERIFY THE SPEAKER CABLE CONNECTIONS — Ensure that the speak e rs are connected as shown on the ST AR T HERE sheet for your computer and the setup diagram supplied with the speakers. A DJUST T[...]

  • Page 27

    Solving Problems 27 HINT : If you need technical assistance for your printer , call the printer ’s manufactur er (see the documentation that came with the printer for the correct phone number). Dell does not cover the printer ’s warranty . If you cannot print to a parallel port printer V ERIFY THE PRINTER CABLE CONNECTIONS — Ensure that the p[...]

  • Page 28

    28 Solving Problems www .dell.com | support.dell.com If you cannot print to a USB printer HINT : If you need technical assistance for your scanner , call the scanner ’s manufacturer (see the documentation that came with the scanner for the correct phone number). Dell does not cover the scanner ’s warranty . V ERIFY THE PRINTER CABLE CONNECTIONS[...]

  • Page 29

    Solving Problems 29 HINT : Connect the modem to an analog telephone jack only . The modem does not operate while it is connected to a digital telephone network. U NLOCK THE SCANNER — Ensure that your scanner is unlock ed if it has a locking tab or button. R EINSTALL THE SCANNER DRIVER — Reinstall the scanner driver . See the scanner documentati[...]

  • Page 30

    30 Solving Problems www .dell.com | support.dell.com B E SURE THAT YOU HAVE SUBSCRIBED TO AN I NTERNET SERVICE PROVIDER — Contact an Internet service provider to subscribe. C HECK FOR INTERRUPT REQUEST CONFLICTS — See page 40. I F YOU CONNECTED THE MOUSE BEFORE TURNING ON THE COMPUTER , RECONNECT THE MOUSE CABLE 1 P ress <Ctrl><Esc>[...]

  • Page 31

    Solving Problems 31 If you cannot save a file to a floppy disk R ECONNECT THE KEYBOARD CABLE — Shut down the computer (see page 18), reconnect the keyboar d cable as shown on the ST AR T HERE sheet for your computer , and then restart the computer . C HECK FOR INTERRUPT REQUEST CONFLICTS — See page 40. E NSURE THAT W INDOWS RECOGNIZES THE DRIVE[...]

  • Page 32

    32 Solving Problems www .dell.com | support.dell.com If you cannot play a music CD or install a program from a CD HINT : High-speed CD drive vibration is normal and may cause noise. This does not indicate a defect in the drive or the CD. C ANNOT SAVE FILES TO A FLOPPY DISK — Ensure that the floppy disk is not full or write-protected (locked). See[...]

  • Page 33

    Solving Problems 33 If you have a hard drive problem C HECK THE SPEAKERS AND SUBWOOFER — See page 25. R UN S CAN D ISK 1 Click the Start button, and then click My Computer . 2 Right-click on the drive letter (local disk) that you want to scan for errors, and then click P roperties . 3 Click the T ools tab. 4 Under Error -checking , click Check No[...]

  • Page 34

    34 Solving Problems www .dell.com | support.dell.com ® ® x : IS NOT ACCESSIBLE . T HE DEVICE IS NOT READY — Insert a disk into the drive and try again. A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS : / : * ? “ < > |— Do not use these characters in filenames. N OT ENOUGH MEMORY OR RESOURCES . C LOSE SOME PROGRAMS AND TRY[...]

  • Page 35

    Solving Problems 35 A program crashes A program stops responding A program error causes the system to lock up HINT : ScanDisk may r un when you restart the computer . Follow the instr uctions on the screen. S EE THE SOFTWARE DOCUMENTATION — Many softwar e manufacturers maintain websites with information that may help you to solve the problem. E N[...]

  • Page 36

    36 Solving Problems www .dell.com | support.dell.com A solid blue screen appears HINT : ScanDisk may r un when you restart the computer . Follow the instr uctions on the screen. A program is designed for an earlier Windows operating system If you have a problem with your Internet connection T URN THE COMPUTER OFF — If your computer locks up and y[...]

  • Page 37

    Solving Problems 37 T URN OFF CALL WAITING ( CATCH - PHONE )— See your telephone directory for instructions on deactivating this feature. Then adjust the dial-up networking connection properties. 1 Click the Start button, and then click Control P anel. 2 Click P rinters and Other Hardware , and then click Phone and Modem Options. 3 Click to highl[...]

  • Page 38

    38 Solving Problems www .dell.com | support.dell.com NOTICE: The Dell | Support website, support.dell.com , and the Dell Re s o u r c e C D provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly . A driver is a software program that allows a har dware device control[...]

  • Page 39

    Solving Problems 39 5 At the W elcome Dell System Owner screen, click Next . HINT : The Re s o u r c e C D displays drivers only for hardware that Dell installed at the time of purchase. If you installed any additional hardware, those drivers may not be displayed by the R esourceCD . If those drivers are not displayed, exit the R esourceCD program [...]

  • Page 40

    40 Solving Problems www .dell.com | support.dell.com 4 In the Device Manager window , right-click the device for which the new driver was installed, and then click P roperties . 5 Click the Drivers tab. 6 Click Roll Back Driver . W indows XP IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but [...]

  • Page 41

    Solving Problems 41 8 Resolve any IRQ conflicts. If there is an IRQ conflict, the Device status ar ea in the P roperties window reports what car ds or devices are sharing the device's IRQ. Y ou can also use the W indows XP Hardwar e T roubleshooter . T o use the troubleshooter , click the Start button and click Help and Support . T ype hardwar[...]

  • Page 42

    42 Solving Problems www .dell.com | support.dell.com System Restore is enabled on your new computer . However , if you reinstall W indows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. T o see if System Restore is enabled: 1 Click the Start button, and then click Control Pa n e l . 2 Click P er[...]

  • Page 43

    Solving Problems 43 4 T ype a name for your new restore point in the Rest o r e p o in t description field. The present date and time ar e automatically added to your r estore point. 5 Click Create . 6 Click OK . Restoring the Computer to an Earlier Operating State If problems occur after installing a device driver , first try using Device Driver R[...]

  • Page 44

    44 Solving Problems www .dell.com | support.dell.com 6 After the computer restarts, click OK . T o change the restor e point, you can either repeat the steps using a different r estor e point, or you can undo the restoration. Undoing the L ast System Restore NOTICE: Before undoing the last system restore, save and close all open files and close all[...]

  • Page 45

    Solving Problems 45 2 T urn off the computer (see page 18), and then turn the computer on again. 3 When the blue DELL™ logo appears, press <F12> immediately . If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft W indows desktop. Then shut down the computer and try again. 4 Use the arrow k[...]

  • Page 46

    46 Solving Problems www .dell.com | support.dell.com 13 If you have a modem installed, the Modem Dialing Information screen appears. Enter the r equested information, and then click Next . 14 Enter the date, time, and time zone in the Date and T i me Settings window , and then click Next . 15 If you have a network card in your computer , select the[...]

  • Page 47

    www .dell.com | support.dell.com SECTION 3 Front and Back View of the Computer R emoving the Computer Cover R otating the P ower Supply Looking Inside Y our Computer Adding a 3.5-Inch Drive Adding Cards Adding Memor y R eplacing the Computer Cover[...]

  • Page 48

    48 Adding P arts www .dell.com | support.dell.com CD Activity Light The CD activity light is on when the computer reads data from the CD drive. CD Drive Eject Button P ress this button to eject your CD from the CD drive. Floppy Drive Eject Button P ress this button to eject a disk from the floppy drive. Hard-Drive Light The hard-drive light is on w[...]

  • Page 49

    Adding P arts 49 NOTICE: T o tur n off your computer , per for m a Windows ® shutdown rather than pressing the power button. Other wise, you may lose data. Floppy Drive Light The floppy drive light is on when the computer reads data from or writes data to the floppy drive. CD V olume Control Dial Move the dial to adjust the volume of your audio CD[...]

  • Page 50

    50 Adding P arts www .dell.com | support.dell.com Power Connector Plug one end of your computer power cable into the power connector , and plug the other end into an electrical outlet. Diagnostic Lights These lights display codes that help you troubleshoot a problem with the computer . Mouse Connector Plug a standard mouse into the gr een mouse con[...]

  • Page 51

    Adding P arts 51 Line-Out Connector Use the green line-out connector (available on computers with integrated sound) to attach headphones and most speakers with integrated amplifiers. On computers with a sound card, the line-out connector is on the car d. Microphone Connector Use the pink microphone connector (available on computers with integrated [...]

  • Page 52

    52 Adding P arts www .dell.com | support.dell.com CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. CAUTION: T o guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover . 1 Shut down the computer (see page 18). 2 T urn off any attached d[...]

  • Page 53

    Adding P arts 53 CAUTION: Keep your hands clear of the metal edges on the computer . 5 Lift the cover out from the curved hinge at the bottom of the computer . CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. CAUTION: T o guard against electrical shock, always unplug your computer from the e[...]

  • Page 54

    54 Adding P arts www .dell.com | support.dell.com 5 Lay the computer on its side as shown in the following illustration. P ress the r elease latch while lifting the power supply . Rotate the power supply out of the computer while keeping the drive power cables clear . power supply release latch drive power cables[...]

  • Page 55

    Adding P arts 55 When you rotate the power supply back into the computer , gently lift the and hold the drive cables out of the way . Rotate the power supply into position until its release latch clicks. Lay the drive power cables along the top of the latch. power supply drive power cables[...]

  • Page 56

    56 Adding P arts www .dell.com | support.dell.com CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. release latch and padlock ring drive bay drive bay power supply AC power receptacle I/O panel hard drive[...]

  • Page 57

    Adding P arts 57 System Board In the illustration, the text in par entheses indicates how items are identified on the system board. USB connectors (USB 01, USB 23) video connector (VID) parallel connector (P AR) serial connector (SER) PCI card connectors (PCI1, PCI2, PCI3, PCI4) page 65 microprocessor socket (MICROPROCESSOR) secondar y IDE channel [...]

  • Page 58

    58 Adding P arts www .dell.com | support.dell.com CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. CAUTION: T o guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover . Y our computer includes one 3.5-inch drive. T o add a second 3.5-i[...]

  • Page 59

    Adding P arts 59 Swing the front panel away from the computer , disengage the two retaining hooks on the front panel, and car efully pull it away from the computer . f ront-panel release tab retaining hooks[...]

  • Page 60

    60 Adding P arts www .dell.com | support.dell.com 6 Remove the front-panel insert. F rom the back of the front panel, press the release tab to the side. Then rotate the insert toward you, and r emove it from the front panel. 7 Rotate the power supply (see page 53). insert release tab tabs (2)[...]

  • Page 61

    Adding P arts 61 8 Remove the metal drive bay plate covering the bay . Using a screwdriver , pop out the metal plate from the left or right side of the computer . drive bay plate[...]

  • Page 62

    62 Adding P arts www .dell.com | support.dell.com 9 Remove the extra rails from the front of the computer frame (see the illustration below). Install the rail marked "L" on the left side of the drive and the rail marked "R" on the right side of the drive. 10 Slide the drive assembly into the drive bay . NOTICE: Dell does not rec[...]

  • Page 63

    Adding P arts 63 12 Connect a power cable to the drive. NOTICE: When you attach the extra connector to the new drive in the following step, match the colored strip on the cable with pin 1 on the drive. 13 If you didn’t install a controller car d in step 11, re move the tape from the wide cable connector and reattach the connector to the original [...]

  • Page 64

    64 Adding P arts www .dell.com | support.dell.com If you installed a controller card in step 11, attach the other end of the interface cable to the controller card rather than to the system boar d. 14 Replace the front panel. F it the front panel’s two retaining hooks into their corresponding slots on the computer (see page 59). Then, rotate the [...]

  • Page 65

    Adding P arts 65 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. CAUTION: T o guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover . T o install a card: 1 Shut down the computer (see page 18). 2 T urn off any attached devices and di[...]

  • Page 66

    66 Adding P arts www .dell.com | support.dell.com 7 Align the cutout on the bottom of the card with the crossbar in the system board connector . Gently rock the card into the connector until it is fully seated. If the card is full-length, insert the front end of the car d into the corresponding car d guide at the front of the computer as you insert[...]

  • Page 67

    Adding P arts 67 Make sur e that the car d is fully seated and that its bracket is within the card slot. 8 Secure the brack et on the end of the card with the screw you r emoved in step 6. 9 Connect any cables requir ed for the card as described in the car d documentation. 10 Rotate the power supply back into place (see page 55). 11 Replace the com[...]

  • Page 68

    68 Adding P arts www .dell.com | support.dell.com Removing Cards CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. CAUTION: T o guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover . 1 Shut down the computer (see page 18). 2 T urn off[...]

  • Page 69

    Adding P arts 69 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. CAUTION: T o guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover . HINT : Memor y purchased from Dell is covered under your computer warranty . Y ou can increase your[...]

  • Page 70

    70 Adding P arts www .dell.com | support.dell.com 7 T o insert a module, press out the securing clip at each end of the memory connector . 8 Align the notches on the bottom of the module with the crossbars in the connector . NOTICE: T o avoid breaking the memor y module, do not press near the middle of the module. 9 Insert the module straight down [...]

  • Page 71

    Adding P arts 71 HINT : The system memor y value reported by the operating system is 1 or 2 MB less than the memor y installed because that memor y is reser ved for video functions. 10 Rotate the power supply back into place (see page 55). 11 Replace the computer cover (see the following section). 1 Rotate the power supply back into place (see page[...]

  • Page 72

    72 Adding P arts www .dell.com | support.dell.com[...]

  • Page 73

    www .dell.com | support.dell.com SECTION 4 Specifications Standard Settings Clearing F orgotten P asswords R eplacing the Batter y Dell T echnical Support Policy (U.S. Only) Contacting Dell R egulator y Infor mation Limited W arranties and R eturn Policy[...]

  • Page 74

    74 Appendix www .dell.com | support.dell.com Microprocessor Microprocessor type Intel ® Celeron™ microprocessor L1 cache 32 KB (16-KB data cache; 16-KB instruction cache) L2 cache 256-KB SRAM that r e sides in the processor ’s core. The L2 cache runs at the processor’s internal clock speed. System Information System chip set Intel 810E DMA c[...]

  • Page 75

    Appendix 75 Drives Externally accessible one 5.25-inch bay two 3.5-inch bays Internally accessible one bay for 1-inch–high IDE hard drive Ports and Connectors Externally accessible: Serial 9-pin connector; 16550C-compatible P arallel 25-hole connector (bidirectional) Video 15-hole connector Keyboar d 6-pin mini-DIN connector or USB connector Mous[...]

  • Page 76

    76 Appendix www .dell.com | support.dell.com Controls and Lights P ower control push button P ower light green Hard-drive access light green Diagnostic code lights four bicolor (amber and green) located on back panel Pow er DC power supply : W a ttage 145 W Heat dissipation 495 BTU (fully loaded computer without monitor) V oltage (switch-selectable[...]

  • Page 77

    Appendix 77 Environmental (continued) Relative humidity 20% to 80% (noncondensing) Maximum vibration: Operating 0.25 G at 3 to 200 Hz at 1/2 octave/min Storage 0.5 G at 3 to 200 Hz at 1/2 octave/min Maximum shock: Operating bottom half -sine pulse with a change in velocity of 50.8 cm/sec (20 inches/sec) Storage 23-G faired-squar e wave with a veloc[...]

  • Page 78

    78 Appendix www .dell.com | support.dell.com The system setup program contains the standard settings for your computer . NOTICE: Unless you are an expert computer user , don’t change the settings for this program. Certain changes might make your computer work incorrectly . See the following figure for an e xample of the main program screen.[...]

  • Page 79

    Appendix 79 Viewing Settings 1 T urn on (or restart) your computer . 2 When the blue DELL™ logo appears, press <F2> immediately . If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft ® Wi n d o w s ® desktop. Then shut down your computer and try again. System Setup Program Screens The sy[...]

  • Page 80

    80 Appendix www .dell.com | support.dell.com CAUTION: Before you begin this procedure, follow the safety instructions listed in "When Working Inside Y our Computer" on page 10. If you forget your user or setup passwor d , you cannot operate your computer or change settings in the system setup program until you clear the forgotten passwor [...]

  • Page 81

    Appendix 81 10 Remove the computer cover (see page 52). 11 Reconnect the jumper plug to jumper PSWD (see page 57). 12 Replace the computer cover (see page 71), plug your computer into an electrical outlet, and turn on the computer . T urning on your computer with the PSWD jumper installed reenables the password featur e. A coin-cell battery maintai[...]

  • Page 82

    82 Appendix www .dell.com | support.dell.com 5 Insert the battery into the socket with the side labeled "+" facing up. 6 Rotate the power supply back into place (see page 55). 7 Replace the computer cover (see page 71), and plug your computer and devices into their electrical outlets. 8 Access the system setup program and restor e the set[...]

  • Page 83

    Appendix 83 Dell provides limited technical support for the computer and any "Dell- installed" software and peripherals 1 . Support for thir d-party software and peripherals is provided by the original manufacturer , including those purchased and/or installed through Dell Software and P eripherals, Readyware, and Custom F actory Integrati[...]

  • Page 84

    84 Appendix www .dell.com | support.dell.com HINT : T oll-free numbers are for use within the countr y for which they are listed. When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following tables. If you need assistance in determining which codes to use, contact a local or an international op[...]

  • Page 85

    Appendix 85 Austria (V ienna) International Access Code: 900 Country Code: 43 City Code: 1 Home/Small Business Sales 01 795 67602 Home/Small Business F ax 01 795 67605 Home/Small Business Customer Care 01 795 67603 P referr ed Accounts/Corporate Customer Care 0660 8056 Home/Small Business T echnical Support 01 795 67604 P referr ed Accounts/Corpora[...]

  • Page 86

    86 Appendix www .dell.com | support.dell.com Canada (North Y ork, Ontario) International Access Code: 011 Automated Or der -Status System toll free: 1-800-433-9014 AutoT ech (Automated technical support) toll free: 1-800-247-9362 Customer Care (F rom outside T oronto) toll free: 1-800-387-5759 Customer Care (F rom within T oronto) 416 758-2400 Cust[...]

  • Page 87

    Appendix 87 Czech Republic (P rague) International Access Code: 00 Country Code: 420 City Code: 2 T echnical Support 02 22 83 27 27 Customer Care 02 22 83 27 11 F ax 02 22 83 27 14 T echF ax 02 22 83 27 28 Switchboard 02 22 83 27 11 W ebsite: support.euro.dell.com E-mail: czech_dell@dell.com Denmark (Horsholm) International Access Code: 00 Country [...]

  • Page 88

    88 Appendix www .dell.com | support.dell.com F rance (P aris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4) Home and Small Business T echnical Support 0825 387 270 Customer Care 0825 823 833 Switchboard 0825 004 700 Switchboard (Alternative) 04 99 75 40 00 Sales 0825 004 700 F ax 0825 004 701 F ax (Alternative) 04[...]

  • Page 89

    Appendix 89 Hong Kong International Access Code: 001 Country Code: 852 T echnical Support toll free: 800 96 4107 Customer Service (P enang, Malaysia) 604 633 4949 T ransaction Sales toll free: 800 96 4109 Corporate Sales toll free: 800 96 4108 India T echnical Support 1600 33 8045 S a l e s 1 6 0 03 38 0 4 4 Ireland (Cherrywood) International Acces[...]

  • Page 90

    90 Appendix www .dell.com | support.dell.com Italy (Milan) International Access Code: 00 Country Code: 39 City Code: 02 Home and Small Business T echnical Support 02 577 826 90 Customer Care 02 696 821 14 F ax 02 696 821 13 Switchboard 02 696 821 12 We b s i t e : support.euro.dell.com E-mail: support.euro .dell.com/it/it/emaildell/ Corporate T ech[...]

  • Page 91

    Appendix 91 Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44 T echnical Support (Server) toll free: 0120-1984-35 T echnical Support Outside of Japan (Server) 81-44-556-4152 T echnical Support (Dimension™ and Inspiron™) toll free: 0120-1982-26 T echnical Support Outside of Japan (Dimension and Inspiron) 81-44-520-14[...]

  • Page 92

    92 Appendix www .dell.com | support.dell.com Latin America Customer T echnical Support (Austin, T exas, U.S.A.) 512 728-4093 Customer Service (Austin, T exas, U.S.A.) 512 728-3619 F ax (T echnical Support and Customer Service)(Austin, T exas, U.S.A.) 512 728-3883 Sales (Austin, T exas, U.S.A.) 512 728-4397 SalesF ax (Austin, T exas, U.S.A.) 512 728[...]

  • Page 93

    Appendix 93 Mexico International Access Code: 00 Country Code: 52 Customer T echnical Support 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-3355 Netherlands Antilles General Support 001-800-882-1519 Netherlands (Amsterdam) International Ac[...]

  • Page 94

    94 Appendix www .dell.com | support.dell.com Norway (L ysaker) International Access Code: 00 Country Code: 47 T echnical Support 671 16882 Relational Customer Care 671 17514 Home/Small Business Customer Care 23162298 Switchboard 671 16800 F ax T echnical Support (Upplands V asby , Sweden) 46 0 85 590 05 594 F ax Switchboard 671 16865 We b s i t e :[...]

  • Page 95

    Appendix 95 Singapore (Singapore) International Access Code: 005 Country Code: 65 T echnical Support toll free: 800 6011 051 Customer Service (P enang, Malaysia) 604 633 4949 T ransaction Sales toll free: 800 6011 054 Corporate Sales toll free: 800 6011 053 South Africa (Johannesburg) International Access Code: 09/091 Country Code: 27 City Code: 11[...]

  • Page 96

    96 Appendix www .dell.com | support.dell.com Sweden (Upplands V asby) International Access Code: 00 Country Code: 46 City Code: 8 T echnical Support 08 590 05 199 Relational Customer Care 08 590 05 642 Home/Small Business Customer Care 08 587 70 527 F ax T echnical Support 08 590 05 594 Sales 08 590 05 185 We b s i t e : support.euro.dell.com E-mai[...]

  • Page 97

    Appendix 97 T rinidad/T obago General Support 1-800-805-8035 U.K. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344 T echnical Support (Corporate/Pr eferred Accounts/P AD [1000+ employees]) 0870 908 0500 T echnical Support (Direct/P AD and general) 0870 908 0800 Global Accounts Customer Care 01344 373 186 Home and Small Bus[...]

  • Page 98

    98 Appendix www .dell.com | support.dell.com U.S.A. (Austin, T exas) International Access Code: 011 Country Code: 1 Automated Or der -Status System toll free: 1-800-433-9014 AutoT ech (F or portable and desktop computers) toll free: 1-800-247-9362 Dell Home and Small Business Group (F or portable and desktop computers): Customer T echnical Support [...]

  • Page 99

    Appendix 99 Returning Items for W arranty Repair or Credit P repar e all items being r eturned, whether for repair or cr edit, as follows: 1 Call Dell to obtain an authorization number , and write it clearly and prominently on the outside of the box. 2 Include a copy of the invoice and a letter describing the reason for the return. 3 Include any ac[...]

  • Page 100

    100 Appendix www .dell.com | support.dell.com Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to function properly together in the electronic environment. While this computer system has been designed and determined to be compliant with regulatory agency limits for EMI, ther e is no guarantee that interference wil[...]

  • Page 101

    Appendix 101 Most Dell computer systems are classified for Class B environments. However , the inclusion of certain options can change the rating of some configurations to Class A. T o determine the electromagnetic classification for your system or device, refer to the following sections specific for each regulatory agency . Each section provides c[...]

  • Page 102

    102 Appendix www .dell.com | support.dell.com Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to P art 15 of the FCC Rules. These limits are designed to provide r easonable protection against harmful interference when the equipment is operated in a commercial environment. This equipme[...]

  • Page 103

    Appendix 103 The following information is provided on the device or devices covered in this document in compliance with FCC regulations: • Model number: MCM • Company name: Dell Computer Corporation One Dell W ay Round Rock, T exas 78682 USA Battery Disposal Y our computer uses a lithium-ion battery . The lithium-ion battery is a long- life bat[...]

  • Page 104

    104 Appendix www .dell.com | support.dell.com NOM Information (Mexico Only) The following information is provided on the device(s) described in this document in compliance with the requir ements of the official Mexican standards (NOM): Exporter: Dell Computer Corporation One Dell W ay Round Rock, TX 78682 Importer: Dell Computer de México , S.A. d[...]

  • Page 105

    Appendix 105 The Dell-branded hardwar e product you purchased comes with either a 90- day limited warranty or a one-year limited warranty . The information below is a description of Dell's 90-day and one-year limited warranties for systems purchased in the United States or Canada. The limited warranty covering your system will be noted on your[...]

  • Page 106

    106 Appendix www .dell.com | support.dell.com Dell will repair or r eplace products r eturned to Dell's facility . T o request warranty service, you must call Dell within the warranty period. Refer to "Contacting Dell" on page 84 to find the appropriate telephone number for obtaining customer assistance. If warranty service is requir[...]

  • Page 107

    Appendix 107 DELL DOES NOT ACCEPT LIABILITY BEY OND THE REMEDIES SET FOR TH IN THIS W ARRANTY ST A TEMENT OR LIABILITY FOR INCIDENT AL OR CONSEQUENTIAL DAMAGES, INCL UDING WITHOUT LIMIT ATION ANY LIABILITY FOR PRODUCTS NOT BEING A V AILABLE FOR USE OR FOR LOST D A T A OR SOFTW ARE. SOME ST A TES (OR JURISDICTIONS) DO NOT ALLOW THE EXCL USION OR LIM[...]

  • Page 108

    108 Appendix www .dell.com | support.dell.com This warranty does not cover any items that are in one or mor e of the following categories: software; e xternal devices; accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dell's system integration department; acce[...]

  • Page 109

    Appendix 109 THIS W ARRANTY GIVES Y OU SPECIFIC LEGAL RIGHTS, AND YOU MA Y ALSO HA VE OTHER RIGHTS WHICH V AR Y FROM ST A TE TO ST A TE (OR JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARD W ARE IS LIMITED TO REP AIR AND REPLACEMENT AS SET FOR TH IN THIS W ARR ANTY ST A TEMENT . ALL EXPRESS AND IMPLIED [...]

  • Page 110

    110 Appendix www .dell.com | support.dell.com "T otal Satisfaction" Return P olicy (United States Only) If you are an end-user customer who bought new products dir ectly from a Dell company , you may return them to Dell within 30 days of the date of invoice for a refund or cr edit of the product purchase price. If you are an end-user cust[...]

  • Page 111

    Index 111 A audio . See sound B battery d i s p o s a l , 103 replacing, 8 1 BIOS, 78 C car ds adding, 6 5 connectors, 5 7 removing, 6 8 CD drive fixing problems, 3 2 computer back view , 4 8 crashes, 3 5 error messages, 2 3 front door , 4 8 front view , 4 8 internal parts, 5 6 removing cover , 5 2 replacing cover , 7 1 specifications, 7 4 turning [...]

  • Page 112

    112 Index 112 Index help file accessing, 2 2 I installing cards, 65 installing drives, 58 installing memory , 69 Internet fixing problems, 3 6 IRQ conflicts, 40 K key b o ard fixing problems, 3 1 M memory adding, 6 9 connectors, 5 7 removing, 6 9 messages start-up, 2 3 W indows, 3 4 modem fixing problems, 2 9 monitor fixing problems, 2 3 motherboar[...]

  • Page 113

    Index 113 V video fixing problems, 2 3 volume adjusting, 2 5 W warranty information, 105 W indows XP device driver rollback, 3 9 error messages, 3 4 Help, 2 2 printer , 2 7 reinstalling, 4 4[...]

  • Page 114

    114 Index 114 Index[...]