Dell 3100C manual

www .dell.com | support.dell.com Dell™ Dimension™ 3100C Owner’ s Manual FlexBay for optional floppy drive or Media Card Reader hard drive activity light power button headphone connector CD or DVD activity light CD or DVD eject button diagnostic lights USB 2.0 connectors (2) Service T ag power connector USB 2.0 connectors (4) VGA video connect[...]

Notes, Notices, and Cautions NOTE: A NOTE indicates important i nformation that helps you make better use of your computer . NOTICE: A NOTICE indicates either potential da mage to hardware or loss of da ta and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for propert y damage, personal injury , or death. If you purcha[...]

Contents 3 Contents Finding Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 1 Setting Up and Using Y our Computer Setting Up a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Printer Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Connecting a USB Printer . . . . . . . [...]

4 Contents Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 CD and DVD drive problems . . . . . . . . . . . . . . . . . . . . . . . . 28 Hard drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 E-Mail, Modem, an d Internet Problems . . . . . . . . . . . . . . . . . . . . . 29 Error Messages[...]

Contents 5 Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 What Is a Driver? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Identifying Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Reinstalling Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Resolvin[...]

6 Contents Media Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Removing a Media Card Reader . . . . . . . . . . . . . . . . . . . . . . 79 Installing a Media Card Reader . . . . . . . . . . . . . . . . . . . . . . . 81 DVD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Removing a DVD [...]

Contents 7 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131[...]

8 Contents[...]

Finding Information 9 Finding Information NOTE: Some features or media may be option al and may not ship with your computer . Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer . What Are Y ou Looking For? Find It Here • W arranty information • T erms and Conditions (U.S. o[...]

10 Finding Information www .dell.com | support.dell.com • Service T ag and Expr ess Service Code • Microsoft W indows License Label Service T ag and Microsoft ® Windows ® License These labels are located on your computer . • Use the Service T ag to identify your computer when you use support.dell.com or contact technical support. • Enter [...]

Finding Information 11 • How to use W indows XP • How to work with programs and files • How to personalize my desktop Windows Help and Support Center 1 Click the Start button and click Help and Support . 2 T ype a wor d or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your problem. 4 F ollow the[...]

12 Finding Information www .dell.com | support.dell.com[...]

Setting Up and Using Y our Computer 13 Setting Up and Using Y our Computer Setting Up a Printer NOTICE: Complete the ope rating sy stem setup before you co nnect a printer to the computer . See the documentation that came with the prin ter for setup information, including how to: • Obtain and install updated drivers • Connect the printer to the[...]

14 Setting Up and Using Y our Computer www .dell.com | support.dell.com Connecting to the Internet NOTE: ISPs and ISP offerings vary by country . T o connect to the Internet, you need a modem or network connection and an Internet service provider (ISP), such as AOL or MSN. Y our ISP wi ll offer one or mor e of the following Internet connection opti[...]

Setting Up and Using Y our Computer 15 Setting Up Y our Internet Connection T o set up an A OL or MSN connection: 1 Save and close any open files, and exit any open programs. 2 Double-click the MSN Explorer or AOL icon on the Microsoft ® W indows ® desktop. 3 F ollow the instructions on the sc reen to complete the setup. If you do not have an MSN[...]

16 Setting Up and Using Y our Computer www .dell.com | support.dell.com Playing CDs and DVDs NOTICE: Do not press down on the CD or DVD tray when yo u open or close it. Keep the tray closed when you are not using the drive. NOTICE: Do not move the computer when you are playing CDs or DVDs. 1 P ress the eject button on the front of the drive. 2 Plac[...]

Setting Up and Using Y our Computer 17 A D VD player includes the following basic buttons: F or more information on playing CDs or DVDs, click Help on the CD or D VD player (if available). Adjusting the V olume NOTE: When the speakers are mu ted, you do not hear the CD or DVD playing. 1 Click the Start button, point to All P rograms → Accessories[...]

18 Setting Up and Using Y our Computer www .dell.com | support.dell.com Adjusting the Picture If an error message notifies you that the curr ent r esolution and color depth are using too much memory and preventing D VD playback, adjust the display properties: 1 Click the Start button and click Control P anel . 2 Under Pick a category , click Appear[...]

Setting Up and Using Y our Computer 19 3 T o copy the CD or D VD: • If you have one CD or DVD drive , ensure that the settings ar e correct and click the Disc Copy button. The computer reads your source CD or D VD and copies the data to a temporary folder on your computer hard drive. When prompted, insert a blank CD or D VD into the drive and cli[...]

20 Setting Up and Using Y our Computer www .dell.com | support.dell.com Helpful T ips • Use Microsoft ® W indows ® Explorer to drag and drop file s to a CD-R or CD-R W only after you start Sonic DigitalMedia a nd open a DigitalMedia project. • Use CD-Rs to burn music CDs that you want to play in r egular stereos. CD-RWs do not play in most ho[...]

Setting Up and Using Y our Computer 21 F or information on installing a Media Card Re ader , see "Installing a Media Card Reader" on page 81. T o use the Media Car d Reader: 1 Check the media or card to determine the proper orientation for insertion. 2 Slide the media or card into the appropriate slot until it is completely seated in the [...]

22 Setting Up and Using Y our Computer www .dell.com | support.dell.com Setting Up a Home and Office Network Connecting to a Network Adapter NOTICE: Plug the network cable into the network adapter conne ctor on the computer . Do not plug the network cable into the mode m connector on the computer . NOTICE: Do not plug a network cable in to a teleph[...]

Setting Up and Using Y our Computer 23 Power Management The Microsoft ® W indows ® XP power management features can r educe the amount of electricity your computer uses when it is on and you are no t using it. Y ou can reduce power to just the monitor or the hard drive, or you can use standby mode or hibernate mode to r educe power to the entire [...]

24 Setting Up and Using Y our Computer www .dell.com | support.dell.com Because hibernate mode requir es a sp ecial file on your hard drive wi th enough disk space to stor e the contents of the computer memory , Dell cr eate s an appropriately sized hibernate mode file before shipping the computer to you. If th e computer’s hard drive becomes cor[...]

Setting Up and Using Y our Computer 25 Advanced T ab The Advanced tab allows you to: • Place the power options icon in the W indows taskbar for quick access. • Set the computer to prompt you for your W indows password befor e the computer exits from standby mode or hibernate mode. • P rogram the power button to activate standby mode , activat[...]

26 Setting Up and Using Y our Computer www .dell.com | support.dell.com[...]

Solving Problems 27 Solving Problems T roubleshooting T ips F ollow these tips when you troubleshoot your computer: • If you added or removed a part befor e the prob lem started, review the installation procedures and ensure that the part is corr ectly installed. • If a peripheral device does not work, ensu re that the device is properly connec[...]

28 Solving Problems www .dell.com | support.dell.com CD and DVD drive problems NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD. NOTE: Because of different regions worldwide and different disc formats, not all DV D titles work in all DVD drives. Problems writing[...]

Solving Problems 29 Hard drive problems E-Mail, Modem, and Internet Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide . NOTE: Connect the modem to an analog tel ephone jack only . The modem d oes not operate while it is connected to a digital telephone n[...]

30 Solving Problems www .dell.com | support.dell.com Error Messages If the message is not listed, see the documentatio n for the operating system or the program that was running when the message appeared. V ERIFY THAT THE MODEM IS COMMUNICATING WITH W INDOWS — 1 Click the Start button and click Control P anel . 2 Click P rinters and Other Hardwar[...]

Solving Problems 31 Media Card Reader Problems N OT ENOUGH MEMORY OR RESOURCES . C LOSE SOME PROGRAMS AND TRY AGAIN — Close all windows and open the program that you want to use. In some cases, you might have to restart your computer to restor e computer resources. If so , run the program that you want to use first. O PERATING SY STEM NOT FOUND ?[...]

32 Solving Problems www .dell.com | support.dell.com Keyboard Problems CAUTION: Before you begin any of the proc edures in this section, fo llow the safety instructions located in the Product Information Guide . Lockups and Software Problems CAUTION: Before you begin any of the proc edures in this section, fo llow the safety instructions located in[...]

Solving Problems 33 A program stops responding A program crashes repeatedly NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. A program is designed for an earlier Windows operating sy stem A solid blue screen appears E ND THE PROGRAM — 1 P ress <Ctrl><Shift><Esc> simultaneo[...]

34 Solving Problems www .dell.com | support.dell.com Other software problems Memory Problems CAUTION: Before you begin any of the proc edures in this section, fo llow the safety instructions located in the Product Information Guide . C HECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION — • Ensur[...]

Solving Problems 35 Mouse Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide . I F YOU EXPERIENCE OTHER MEMORY PROBLEMS — • Reseat the memory modules (see page 64) to ensure that your computer is su ccessfully communicating with the memory . • Ensur[...]

36 Solving Problems www .dell.com | support.dell.com Network Problems CAUTION: Before you begin any of the proc edures in this section, fo llow the safety instructions located in the Product Information Guide . Power Problems CAUTION: Before you begin any of the proc edures in this section, fo llow the safety instructions located in the Product Inf[...]

Solving Problems 37 Printer Problems CAUTION: Before you begin any of the procedures in th is section, follow the s afety instructions located in the Product Information Guide . NOTE: If you need technical assistan ce for your printer , contact the printer’ s manufacturer . I F THE POWER LIGHT IS OFF — The computer is either turned off or is no[...]

38 Solving Problems www .dell.com | support.dell.com Scanner Problems CAUTION: Before you begin any of the proc edures in this section, fo llow the safety instructions located in the Product Information Guide . NOTE: If you need technical assistance for your sc anner , contact the sc anner’ s manufacturer . C HECK THE PRINTER CABLE CONNECTIONS ?[...]

Solving Problems 39 Sound and Speaker Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide . No sound from speakers NOTE: The volume control in some MP3 players override s the Windows volume s etting. If you have been listening to MP3 songs, ensure that you[...]

40 Solving Problems www .dell.com | support.dell.com No sound from headphones V ideo and Monitor Problems CAUTION: Before you begin any of the proc edures in this section, fo llow the safety instructions located in the Product Information Guide . NOTE: See the monitor docume ntation for troubles hooting procedures. If the screen is blank R EINSTALL[...]

Solving Problems 41 If the screen is difficult to read C HECK THE MONITOR SETTINGS — See the monitor documentation for instructions on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor , and running the monitor self-test. M OVE THE SUBWOOFER AWAY FROM THE MONITOR — If your speaker system includes a subwoofer , ensure[...]

42 Solving Problems www .dell.com | support.dell.com[...]

Advanced T roubleshooting 43 Advanced T roubleshooting Diagnostic Lights CAUTION: Before you begin any of the proce dures in this section, follow the safety instructions located in the Product Information Guide . Y our computer has four lights labeled "1," "2," "3," and "4" on the front panel to help you trou[...]

44 Advanced T roubleshooting www .dell.com | support.dell.com A possible graphics failure has occurr ed . If the problem persists, contact Dell (see page 102). A possible floppy drive or hard drive failur e has occurred. Reseat all power and data cables and restart the computer . A possible USB failure has occurr ed. Rei nstall all USB devices, che[...]

Advanced T roubleshooting 45 A possible expansion car d failure has occurred. 1 Determine whether a conflict exists by removing a car d and restarting the computer (see page 66). 2 If the problem persists, reinstall the car d that you removed, r emove a different card, and then restart the computer . 3 Repeat this process fo r each card. If the com[...]

46 Advanced T roubleshooting www .dell.com | support.dell.com Dell Diagnostics CAUTION: Before you begin any of the proc edures in this section, fo llow the safety instructions located in the Product Information Guide . If you experience a problem with your computer , perform the checks in "Solving Problems" (see page 27) and run the Dell[...]

Advanced T roubleshooting 47 3 If you run a test from the Custom T est or Symptom T ree option, click the applicable tab described in the following table for more information. 4 Close the test screen to r eturn to the Main Menu screen. T o exit the Dell Diagnostics and restart the computer , close the Main Menu screen. Drivers What Is a Driver? A d[...]

48 Advanced T roubleshooting www .dell.com | support.dell.com Identifying Drivers If you experience a problem with any device, ident ify whether the driver is the source of your problem and, if necessary , update the driver . Windows XP 1 Click the Start button and click Control P anel . 2 Under Pick a Category , click P erformance and Maintenance [...]

Advanced T roubleshooting 49 Manually Reinstalling Drivers 1 After copying the requir ed driver files to your hard drive, click the Start button and right-click My Computer . 2 Click P roperties . 3 Click the Hardware tab and click Device Manager . 4 Double-click the type of device fo r which you are installing the driver. 5 Double-click the name o[...]

50 Advanced T roubleshooting www .dell.com | support.dell.com Using Microsoft ® Windows ® XP Sy stem Restore The Microsoft W indows XP operating system provides System Restore to allow you to r eturn your computer to an earlier operating state (without affecting data file s) if changes to the hardwar e, software, or other system settings have lef[...]

Advanced T roubleshooting 51 Undoing the Last Sy stem R estore NOTICE: Before you undo the last sy stem restore, save and close all open files and exit any open programs. Do not alter , open, or delete any files or programs until the sy stem restoration is complete. 1 Click the Start button, point to All P rograms → Accessories → System T ools [...]

52 Advanced T roubleshooting www .dell.com | support.dell.com 5 When prompted, click Fi n i s h to reboot the computer . NOTE: Do not manually shut do wn the computer . Click Finish and let the computer completely reboot. 6 When prompted, click Ye s . The computer restarts. Because the computer is r estored to its original operating state, the scre[...]

Removing and Installing Parts 53 Removing and Installing Parts Before Y ou Begin This chapter provides procedures for r emoving and installing the components in your computer . Unless otherwise noted, each procedure assumes that the following conditions e xist: • Y ou have performed the steps in "Turning Off Your Computer" (see page 53)[...]

54 Removing and Installing Parts Before W orking Inside Y our Computer Use the following safety guidelines to help protec t your computer from potential damage and to help ensure your own personal safety . CAUTION: Before you begin any of the proce dures in this section, follow th e safety instructions located in the Product Information Guide . CAU[...]

Removing and Installing Parts 55 Front V iew of the Computer 2 3 4 5 9 10 8 6 7 1 11[...]

56 Removing and Installing Parts 1 cover latch release Use this latch to remove the cover . See "Removing the Computer Cover" on page 58. 2 DVD activity light The drive light is on when the computer reads data from the CD or DVD drive. 3 DVD eject button P ress to eject a disk from the CD or DVD drive. 4 USB 2.0 connectors (2) Use the fro[...]

Removing and Installing Parts 57 Back V iew of the Computer 2 3 1 5 4 6 1 power connector I nsert the power cable. 2 audio connectors (3) • Line-in connector — Use the blue line-i n connector to attach a recor d/playback device such as a cassette player , CD player , or VCR. • Line-out connector — Use the green line -out connector to attach[...]

58 Removing and Installing Parts Removing the Computer Cover CAUTION: Before you begin any of the proc edures in this section , follow the safety inst ructions located in the Product Information Guide . CAUTION: T o guard against electr ical shock, alway s unplug your computer from th e electrical outlet before removing the cover . 1 F ollow the pr[...]

Removing and Installing Parts 59 Inside V iew of Y our Computer CAUTION: Before you begin any of the proc edures in this section , follow the safety inst ructions located in the Product Information Guide . CAUTION: T o avoid electrical shock, alway s unplug your computer fr om the electrical outl et before removing the computer cover . NOTICE: Be c[...]

60 Removing and Installing Parts 1 drives bay (CD/DVD, floppy , and hard drive) 3 system board 5 heat sink assembly 2 power supply 4 card slots 6 front I/O panel 1 2 3 4 5 6[...]

Removing and Installing Parts 61 Sy stem Board Components 12 4 5 6 10 11 8 3 7 13 15 12 16 9 14[...]

62 Removing and Installing Parts Memory If your computer only has one memory module insta lled on the system board, you can increase your computer memory by installing an additional memory module. Y our computer supports DDR2 memory . F or additional information on the type of memory supported by your computer , see "Specifications" on pa[...]

Removing and Installing Parts 63 NOTE: Memory purchased from Dell is co vered under your computer warranty . NOTICE: If you remove your original memory modules from the computer during a me mory upgrade, keep them separate from any new modules that you may have, even if you purchased the new mo dules from Dell. If possible, do not pair an original [...]

64 Removing and Installing Parts Installing Memory CAUTION: Before you begin any of the proc edures in this section , follow the safety inst ructions located in the Product Information Guide . NOTICE: T o prevent static damage to compon ents inside your computer , discharge static electricity from your body before you touch any of your com puter’[...]

Removing and Installing Parts 65 3 Align the notch on the bottom of the mo dule with the crossbar in the connector . NOTICE: T o avoid damage to the memory module, press the modul e straight down into th e connector while you apply equal force to ea ch end of the module. 4 Insert the module into the connector unt il the module snaps into position. [...]

66 Removing and Installing Parts Removing Memory CAUTION: Before you begin any of the proc edures in this section , follow the safety inst ructions located in the Product Information Guide . NOTICE: T o prevent static damage to compon ents inside your computer , discharge static electricity from your body before you touch any of your com puter’ s[...]

Removing and Installing Parts 67 If you are installing or r eplacing an expansion car d , follow the procedures in the ne xt section. If you are removing but not r eplacing an expansion car d , see "Removing an Expansion Card" on page 70. If you are r eplacing a card, r emove the current driver for the card from the operating system. Inst[...]

68 Removing and Installing Parts CAUTION: Some network adapters automatically start the computer when they are connected to a network. T o guard against electrical sh ock, be sure to unplug your computer from its electrical outlet before installing any cards. 6 Place the card in the connector and pr ess down firmly . Ensure that the car d is fully [...]

Removing and Installing Parts 69 8 Close the card r etention door by snapping it into place. NOTICE: Do not route card cables over or behind the cards. Ca bles routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. 9 Connect any cables that should be attached to the card. See the documentation f[...]

70 Removing and Installing Parts 12 If you installed an add-in network adapter and want to disable the integrated network adapter: a Enter system setup, select Network Controller , and then change the setting to Off (see page 91). b Connect the network cable to the add-in networ k adapter ’s connectors. Do not connect the network cable to the int[...]

Removing and Installing Parts 71 Drives Y our computer supports a combi nation of these devices: • One serial A T A hard drive • One FlexBay drive (floppy drive or Media Car d Reader) • One CD or D VD drive Connect DV D drives to the connector labeled "IDE" on t he system board. Serial A T A har d drives should be connected to the c[...]

72 Removing and Installing Parts Drive Interface Connectors Most interface connectors are k eyed fo r correct insertion; that is, a notch or a missing pin on one connector matches a tab or a fille d-in hole on the other connector . Ke yed connectors ensur e that the pin- 1 wire in the cable (indicated by the color ed stripe along one edge of the ID[...]

Removing and Installing Parts 73 Connecting and Disconnecting Drive Cables When removing an IDE drive data cable, grasp t he color ed pull tab and pull until the connector detaches. When connecting and disconnecting a serial A T A data cable, hold the cable by the black connector at each end. Like IDE connectors, the serial A T A interface connecto[...]

74 Removing and Installing Parts 4 P ress in on the two plastic securing clips on each s ide of the drive and slide the drive towards the back of the computer . NOTICE: Do not pull the drive out of the computer by the dr ive cables. Doing so may cause damage to cables and the cable connectors. 5 Lift the drive out of the computer and disconnec t th[...]

Removing and Installing Parts 75 4 Place the replacement har d drive in the bracket and press it in until it clicks into place. 1 hard drive 2 release tabs (2) 3 plastic hard-drive brack et 1 securing tabs (2) 3 release tabs (2) 2 drive 4 plastic hard-drive brack e t 1 2 3 1 2 3 4[...]

76 Removing and Installing Parts 5 Connect the power and hard-drive cables to the drive. 6 Locate the correct slot for the drive, and slide the drive into the bay until it clicks into place. 7 Replace the floppy drive and D VD drive. 8 Check all connectors to be certain that th ey are properly cabled and firmly seated. 9 Replace the computer cover [...]

Removing and Installing Parts 77 Floppy Drive CAUTION: Before you begin any of the proc edures in this section , follow the safety inst ructions located in the Product Information Guide . CAUTION: T o guard against electr ical shock, alway s unplug your computer from th e electrical outlet before removing the cover . NOTE: If you are adding a flopp[...]

78 Removing and Installing Parts Installing a Floppy Drive 1 If you are installing a new drive: a Use a small flat-edge screw driver on the back side of the drive-panel insert to gently pop off the insert. b Remove the four shoulder screws from the drive-panel insert. 2 If you are r eplacing an existing drive: Remove the four shoulder screws from t[...]

Removing and Installing Parts 79 6 Replace the DVD drive . 7 Check all cable connections, and fold cables out of th e way to provide airflow for the fan and cooling vents. 8 Replace the computer cover . Media Card Reader F or information on using the Media Card Reader , see "Using a Media Card Reader (Optional)" on page 20. Removing a Med[...]

80 Removing and Installing Parts 2 Remove the D VD drive (see "Rem oving a D VD Drive" on page 82) and carefully set it aside. NOTICE: Do not pull the drive out of the computer by the dr ive cables. Doing so may cause damage to cables and the cable connectors. 3 Disconnect the USB cable on the back of the Medi a Card Reader from the Fle x[...]

Removing and Installing Parts 81 Installing a Media Card Reader CAUTION: Before you begin any of the proc edures in this section , follow the safety inst ructions located in the Product Information Guide . NOTICE: T o prevent static damage to compon ents inside your computer , discharge static electricity from your body before you touch any of your[...]

82 Removing and Installing Parts Removing a DVD Drive 1 F ollow the procedures in "Befor e Y ou Begin" on page 53. NOTICE: Do not pull the drive out of the computer by the dr ive cables. Doing so may cause damage to cables and the cable connectors. 2 P u ll up on the drive release latch and slide the driv e towards the back of the compute[...]

Removing and Installing Parts 83 3 If you are r eplacing an existing drive: a P ress the two snaps on the top of the drive-pan el insert and rotate the insert toward the front of the computer . b Remove the three shoulder scr e ws from the existing drive. c Insert the three shoulder scr ews into the sides of the new drive and tighten them. 4 Connec[...]

84 Removing and Installing Parts 4 Remove the battery by carefully prying it out of its sock et with your fi ngers or wi th a blunt, nonconducting object such as a plastic screwdriver . 5 Insert the new battery into the socket with the side labeled "+" facing up, and snap the battery into place. 6 Replace the computer cover (see page 84).[...]

Removing and Installing Parts 85 3 T o replace the cover : a Align the bottom of the cover with the hinge tabs located along the bottom edge of the computer . b Using the hinge tabs as leverage, rota te the cover downward to close it. c Snap the cover into place by pulling back on the cover release latch and then r eleasing the latch when the cover[...]

86 Removing and Installing Parts[...]

Appendix 87 Appendix Specifications Processor P r ocessor type Intel ® Pe n t i u m ® or Celeron ® processors Level 1 (L1) cache 32 KB Level 2 (L2) cache 256K, 1, MB, or 2 MB (depend ent upon your computer configuration) pipelined-burst, eight- way set associative, write-back SRAM Memory T ype 400- and 533-MHz DDR2 unbuffered SDR AM Memory conne[...]

88 Appendix www .dell.com | support.dell.com Audio T ype HDA 2 Expansion Bus Bus type PCI 2.3 PCI Express x1 Bus speed PCI: 33 MHz PCI Express: 500 MB/s bidirectional speed PCI connectors two connector size 120 pins connector data width (maximum) 32 bits PCI Express connector one x1 connector size 36 pins connector data width (maximum) 1 PCI Expres[...]

Appendix 89 System board connectors: P rimary IDE drive 40-pin connector on PCI local bus Serial A T A one 7-pin connector FlexBay Drive USB 10-pin header for optional floppy drive or optional Media Card Reader (3.5-inch bay devices) Fa n one 5-pin connector PCI 2.3 two 120-pin connectors PCI Express x1 36-pin connector Controls and Lights P ower c[...]

90 Appendix www .dell.com | support.dell.com V oltage (see the safety instructions located in the P roduct Information Guide for important voltage setting information) 100 to 240V Backup battery 3- V CR2032 lithium coin cell Phy sical Height 36.1 cm (14.2 inches) Wi d t h 11.4 cm (4.5 inches) Depth 39.9 cm (15.7 inches) We i g h t 9.07 kg (20 lb.) [...]

Appendix 91 Sy stem Setup Overview Use system setup as follows: • T o change the system configuration information after you add, change, or remove any hardwar e in your computer • T o set or change a user-selectable option such as the user passwor d • T o read the current amount of memory or set the type of har d drive installed Before you us[...]

92 Appendix www .dell.com | support.dell.com Sy stem Setup Options NOTE: Depending on your computer and installed devic es, the items listed in this section may not appear , or may not app ear exactly as listed. Options List — This field appears on the left side of the system setup window . The field is a scrollable list containing features that [...]

Appendix 93 Boot Sequence The computer attempts to boot from the sequence of devi ces specified in this list. NOTE: If you insert a boot device and re start the computer , this option appears in the sy stem s etup menu. T o boot from a USB memory device, select the USB device and move it so it becomes the firs t device in the list. Drives Diskette [...]

94 Appendix www .dell.com | support.dell.com Performance HyperThreading If your computer ’s processor supports Hyper - Threading, this option appears in the Options List. Hard Drive Acoustics • Bypass (default) — Y our computer does not test or change the current acoustics mode setting. • Quiet — The hard drive operates at its most quiet [...]

Appendix 95 Boot Sequence This feature allows you to change the boot sequence for devices. Option Settings • Diskette Drive — The computer attempts to boot from th e floppy drive. If the floppy disk in the drive is not bootable, if no floppy disk is in th e drive, or if there is no floppy drive installed in the computer , the computer generates[...]

96 Appendix www .dell.com | support.dell.com Changing Boot Sequence for the Current Boot Y ou can use this feature, for e xample, to restart your computer to a USB device such as a floppy drive, memory key , or CD-RW drive. NOTE: If you are booting to a USB flop py drive, you must first set Diskette Drive to OFF in sy stem setup (see page 91). 1 If[...]

Appendix 97 Clearing Forgotten Passwords and CMOS Settings CAUTION: Before you begin any of the procedures in this section , follow the safety instructions located in the Product Information Guide . 1 F ollow the procedures in "Befor e Y ou Begin" on page 53. Jumper Locations Jumper Setting Description PSWD P assword featur es are enabled[...]

98 Appendix www .dell.com | support.dell.com Clearing Password Settings 1 F ollow the procedures in "Befor e Y ou Begin" on page 53. 2 Locate the 3-pin password jumper (PSWD) on the system board (see page 97), and attach the jumper plug to pins 2 and 3 to clear the password. NOTE: When you receive your computer , the jum per plug is attac[...]

Appendix 99 Cleaning Y our Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide . Computer , Keyboard, and Monitor CAUTION: Before you clean your computer , disconnect the computer from the electrical outlet. Clean your computer with a soft cloth da mpened [...]

100 Appendix www .dell.com | support.dell.com CDs and DVDs NOTICE: Alway s use compressed air to cl ean the lens in the DVD drive, and follow the instructions that come with the compressed air . Neve r touch the lens in the drive. If you notice problems, such as skipping, with the playback quality of your CDs or DVDs, try cleaning the discs. 1 Hold[...]

Appendix 101 Definition of "Third-Party" Software and Peripherals Third-party softwar e and peripherals include any peri pheral, accessory , or software program sold by Dell not under the Dell brand (printers, scanners, cam eras, games, and so on). Support for all third- party software and peripherals is provided by the original manufactu[...]

102 Appendix www .dell.com | support.dell.com harmful interference to radio or television r e ception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or mor e of the following measures: • Reorient or relocate the r eceiving antenna. • Increase the separation between the [...]

Appendix 103 Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and T oll-Free Numbers Anguilla General Support toll-free: 800-335-0031 Antigua and Barbuda General Support 1-800-805-5924 Argentina (Buenos Aires) International Access Code: 00 Country [...]

104 Appendix www .dell.com | support.dell.com Austria (V ienna) International Access Code: 900 Country Code: 43 City Code: 1 W ebsite: support.euro.dell.com E-mail: tech_support_central_europe@dell.com Home/Small Business Sales 0820 240 530 00 Home/Small Business F ax 0820 240 530 49 Home/Small Business Customer Care 0820 240 530 14 P referred Acco[...]

Appendix 105 Brunei Country Code: 673 Customer T echnical Support (P enang, Malaysia) 604 633 4966 Customer Service (P enang, Malaysia) 604 633 4949 T ransaction Sales (P enang, Malaysia) 604 633 4955 Canada (North Y ork, Ontario) International Access Code: 011 Online Order Status: www .dell.ca/ostatus AutoT ech (automated technical support) toll-f[...]

106 Appendix www .dell.com | support.dell.com China (Xiamen) Country Code: 86 City Code: 592 T echnical Support website: support.dell.com.cn T echnical Support E-mail: cn_support@dell.com Customer Care E-mail: customer_cn@dell.com T echnical Support F ax 592 818 1350 T echnical Support (Dell™ Dimension™ and Inspiron) toll-free: 800 858 2969 T e[...]

Appendix 107 Czech Republic (P rague) International Access Code: 00 Country Code: 420 W ebsite: support.euro.dell.com E-mail: czech_dell@dell.com T echnical Support 22537 2727 Customer Care 22537 2707 Fa x 22537 2714 T ech F ax 22537 2728 Switchboard 22537 2711 Denmark (Copenhagen) International Access Code: 00 Country Code: 45 W ebsite: support.eu[...]

108 Appendix www .dell.com | support.dell.com F rance (P aris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4) W ebsite: support.euro.dell.com E-mail: support.euro .dell. com/fr/fr/emaildell/ Home and Small Business T echnical Support for XPS portable computers only 0825 387 129 T echnical Support for all other Dell[...]

Appendix 109 Greece International Access Code: 00 Country Code: 30 W ebsite: support.euro.dell.com E-mail: support.euro .dell.com/gr/en/emaildell/ T echnical Support 00800-44 14 95 18 Gold Service T echnical Support 00800-44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fa x 2108129812 Grenada General Support [...]

110 Appendix www .dell.com | support.dell.com Ireland (Cherrywood) International Access Code: 16 Country Code: 353 City Code: 1 W ebsite: support.euro.dell.com E-mail: dell_direct_support@dell.com T echnical Support for XPS portable computers only 1850 200 722 T echnical Support for all other Dell computers 1850 543 543 U.K. T echnical Support (dia[...]

Appendix 111 Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44 W ebsite: support.jp.dell.com T echnical Support (servers) toll-free: 0120-198-498 T echnical Support outside of Japan (servers) 81-44-556-4162 T echnical Support (Dimension and Inspiron) toll-free: 0120-198-226 T echnical Support outside of Japan (Dimension[...]

112 Appendix www .dell.com | support.dell.com Latin America Customer T echnical Support (Austin, T exas, U.S.A.) 512 728-4093 Customer Service (Austin, T exas, U.S.A.) 512 728-3619 F ax (T echnical Support and Customer Service) (Austin, T exas, U.S.A.) 512 728-3883 Sales (Austin, T exas, U.S.A.) 512 728-4397 SalesF ax (Austin, T exas, U.S.A.) 512 7[...]

Appendix 113 Mexico International Access Code: 00 Country Code: 52 Customer T echnical Support 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-3355 Montserrat General Support toll-free: 1-866-278-6822 Netherlands Antilles General Support 001[...]

114 Appendix www .dell.com | support.dell.com Nicaragua General Support 001-800-220-1006 Norway (L ysaker) International Access Code: 00 Country Code: 47 W ebsite: support.euro.dell.com E-mail: support.euro .dell.com/no/no/emaildell/ T echnical Support 671 16882 Relational Customer Care 671 17575 Home/Small Business Customer Care 23162298 Switchboa[...]

Appendix 115 Singapore (Singapore) International Access Code: 005 Country Code: 65 W ebsite: support.ap.dell.com T echnical Support (Dimension, Inspiron, and Electronics and Accessories) toll-free: 1800 394 7430 T echnical Support (OptiPlex, Latitude, and Dell P recision) toll-free: 1800 394 7488 T echnical Support (P owerApp, P owerEdge, P owerCon[...]

116 Appendix www .dell.com | support.dell.com Spain (Madrid) International Access Code: 00 Country Code: 34 City Code: 91 W ebsite: support.euro.dell.com E-mail: support.euro .dell.com/es/es/emaildell/ Home and Small Business T echnical Support 902 100 130 Customer Care 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fa x 902 118 539 Corporat[...]

Appendix 117 Ta i w a n International Access Code: 002 Country Code: 886 W ebsite: support.ap.dell.com E-mail: ap_support@dell.com T echnical Support (OptiPlex, Latitude, Inspiron, Dimension, and Electronics and Accessories) toll-free: 00801 86 1011 T echnical Support (P owerApp, P owerEdge, P owerConnect, and P owerV ault) toll-free: 00801 60 1256[...]

118 Appendix www .dell.com | support.dell.com U.K. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344 W ebsite: support.euro.dell.com Customer Care website: support.euro .dell.com/uk/en/ECare/F orm/Home.asp E-mail: dell_direct_support@dell.com T echnical Support (Corporate/P referred Accounts/P AD [1000+ employees]) 0870 908[...]

Appendix 119 U.S.A. (Austin, T exas) International Access Code: 011 Country Code: 1 Automated Or der-Status Service toll-free: 1-800-433-9014 AutoT ech (portable and desktop computers) toll-free: 1-800-247-9362 Consumer (Home and Home Office) T echnical Support toll-free: 1-800-624-9896 Customer Service toll-free: 1-800-624-9897 DellNet™ Service [...]

120 Appendix www .dell.com | support.dell.com[...]

Glossary 121 Glossary T erms in this Glossary ar e provided for informational purposes only and may or may not describe features included with your particular computer . A AC — alternating current — The form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet. ACPI — advanced configurat[...]

122 Glossary www .dell.com | support.dell.com BUS SPEED — The speed, given in MHz, that indicates how fast a bus can transfer information. BYTE — The basic data unit used by your computer . A byte is usually equal to 8 bits. C C— Celsius — A temperatur e measurement system where 0° is the fr eezing point an d 100° is the boiling point of [...]

Glossary 123 DISK STRIPING — A technique for spreading data over multiple disk drives. Disk striping can speed up operations that retrieve data from disk storage. Computers that use disk striping generally allow the user to select the data unit size or stripe width . DMA — direct memory access — A channel that allows certain types of data tra[...]

124 Glossary www .dell.com | support.dell.com E XPRESS S ERVICE C ODE — A numeric code located on a sticker on your Dell™ computer . Use the Express Service Code when contacting Dell for assistance. Express Service Code service may not be available in some countries. EXTENDED DISPLAY MODE — A display setting that allows you to use a second mo[...]

Glossary 125 H Z — hertz — A unit of frequency measur ement that equals 1 cycle per second. Computers and electronic devices ar e often measured i n kilohertz (kHz), megahertz (MHz), gigahertz (GHz), or terahertz (THz). I IC — Industry Canada — The Canadian regulatory body responsible for r egulating emissions from electronic equipment, muc[...]

126 Glossary www .dell.com | support.dell.com M BPS — megabits per second — (written as Mbps) One million bits per second. This measurement is typically used for transmission speeds for networks and modems. MB — megabyte — A measurement of data storage that equals 1,048,576 bytes. 1 MB equals 1024 KB. When used to refer to har d drive stora[...]

Glossary 127 PARTITION — A physical storage area on a har d drive that is assigned to one or mo re logical storage ar eas known as logical drives. Each partition can contain multiple logical drives. PC C ARD — A removable I/O car d adhering to the PCMCIA standard. Modems and network adapters ar e common types of PC Cards. PCI — peripheral com[...]

128 Glossary www .dell.com | support.dell.com lower end of the electromagne tic frequency spectrum and are mor e likely to have interference than the higher frequency radiations, such as infrar ed and light. ROM — read-only memory — Memory that stor es data and programs that cannot be deleted or written to by the computer . ROM, unlike R AM, re[...]

Glossary 129 SXGA — super -extended graphi cs array — A video standard for video car ds an d controllers that supports resolutions up to 1280 x 1024. SXGA+ — super -extended graphics array plus — A video standard for video car ds and controllers that supports resolutions up to 1400 x 1050. SYSTEM BOARD — The main circuit board in your com[...]

130 Glossary www .dell.com | support.dell.com VIRUS — A program that is designed to inconvenience you or to destroy data stored on your computer . A virus program moves from one computer to another through an infected disk, software down loaded from the Internet, or e-mail attachments. When an infected program starts, its embedded virus also star[...]

Index 131 Index A audio connectors, 57 audio . See sound B battery problems, 2 7 replacing, 8 3 BIOS, 91 boot sequence about, 9 5 changing, 9 6 option settings, 9 5 booting to a USB device, 9 6 C car ds installing PCI, 6 7 PCI, 6 6 PCI Express, 6 6 PCI Express slots, 5 8 PCI slots, 5 8 removing PCI, 7 0 s l o t s , 58, 66 types supported, 6 6 CD/D [...]

132 Index 132 Index documentation (continued) P roduct Information Guide, 9 reg u l a to r y , 9 safety , 9 warranty , 9 drive panel, 56 drivers about, 4 7 identifying, 4 8 drives, 71 hard drive, 7 3 problems, 2 7 removing floppy , 7 7 serial A T A, 7 3 D VD drive problems, 2 8 DV D s , 1 8 playing, 1 6 E e-mail problems, 2 9 End User License Agree[...]

Index 133 Microsoft W indows label, 10 modem problems, 2 9 monitor blank, 4 0 hard to r ead, 4 1 motherboard. See system board mouse problems, 3 5 N network connector , 5 8 Network Setup W izard, 2 2 problems, 3 6 setting up, 2 2 Network Setup W izard, 22 O operating system reinstalling W indows XP , 5 0 P passwor d clearing, 9 7 jumper , 9 7 PCI c[...]

134 Index 134 Index S safety instructions, 9 SA T A. See serial A T A scanner problems, 3 8 serial A T A, 73 Service T ag, 10, 56 settings system setup, 9 1 software Hyper - Threading, 2 5 p r o b l e m s , 33-34 sound problems, 3 9 volume, 3 9 speaker problems, 3 9 volume, 3 9 specifications audio, 8 8 computer information, 8 7 connectors, 8 8 con[...]