Dell 330 manual

www .dell.com suppor t.dell. com Dell P recision™ W orkStation 330 Systems USER ’S GUIDE[...]

Notes, Notices, and Cautions NOTE: A NOT E indicates important in formation that help s you make bette r use of you r compute r . NOTICE: A NOTICE indicates either potential damage to hardware or loss of data an d tells yo u how to avo id the pr oblem. CAUTION: A CAUTION indicates a poten tially hazardous si tuation which, if no t avoide d, may res[...]

Contents 3 Contents Safety Instruction s . . . . . . . . . . . . . . . . . . . . . . . . . 9 Safety F irs t—For Y ou and Y ou r Computer . . . . . . . . . . . . 9 Protecting Against Electrostatic Discharge . . . . . . . . . . . 10 Ergono mic Comput i ng Habits . . . . . . . . . . . . . . . . . . 10 1 About Y our Computer Finding Information and A[...]

4 Contents Dell Ope nManage Clien t Instr umentation . . . . . . . . . . . . 34 Downlo ading S ystem s Manage ment U tilitie s . . . . . . . . . . 35 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Chassi s Intr usio n Detect i on . . . . . . . . . . . . . . . . . . 36 Security Cable S lot and Padlock Ring . . . . . . . . . [...]

Contents 5 Installi ng a Me mor y Mod ule . . . . . . . . . . . . . . . . . . 68 Disk Drives and Media . . . . . . . . . . . . . . . . . . . . . . . 69 Installi ng a CD, Zip, or Oth er Externally Accessibl e Drive in a M ini T ower Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Installing a CD, Zip, or Other Ex ternally Accessible D[...]

6 Contents Hard Drive Problems . . . . . . . . . . . . . . . . . . . . . . 134 Batter y Problems . . . . . . . . . . . . . . . . . . . . . . . 137 Expansion -Card P roblems . . . . . . . . . . . . . . . . . . . 138 Network Problems . . . . . . . . . . . . . . . . . . . . . . . 139 R eco ver From a P rogram Tha t Is Not R espo nding . . . . . . . 14[...]

Contents 7 BIOS R ecovery Utility . . . . . . . . . . . . . . . . . . . . . 174 6 Getting Help Help Over vie w . . . . . . . . . . . . . . . . . . . . . . . . . . 178 T echnical Assistance . . . . . . . . . . . . . . . . . . . . . 178 Help T ools . . . . . . . . . . . . . . . . . . . . . . . . . . . 178 Pr oblems With Y our Order . . . . . . . . . [...]

8 Contents Thre e- Y ear Limit ed W arranty (Can ada O nly) . . . . . . . . . . 214 One- Y ear En d-Us er M anufa cture r Gua rante e (L atin Am erica and t he Caribbea n Only) . . . . . . . . . . . . . . . . . . . . . . . . 218 "T otal Sa tisfact ion" R etur n Pol icy (U. S. and Ca nada On ly) . . . 220[...]

9 Safety Instructions Safety F irst—F o r Y ou and Y our Computer Before you r e move the computer cover , perform the following steps in the sequence indicated. NOTICE: Do not attempt to ser vice the co mputer yourse lf, except as explai ne d in yo ur o nline D ell™ do cumenta t ion or ot her wise p rovid ed to you . Always follow installation[...]

10 www .dell .com | suppo rt.del l.com Also se e " Protecting A gainst El ec tr ostatic D isc harge ." In addition, Dell re commends that you periodically review the safety instructions in your System Inf ormation Guide . Protecting Agai nst Electrostati c Discharge Static elect ricity can harm de licate components inside your computer . [...]

11 • P osition yo ur system so that the monitor and k eyboard ar e dir ectl y in front of you as you work. Sp ecial shelves a re availa ble (from Dell and other sources) to help you correctly position y our keyboar d. • Set the m onitor at a c omfortab le viewing di stance ( usuall y 5 10 to 610 millimeters [20 to 24 inches] from your eye s). ?[...]

12 www .dell .com | suppo rt.del l.com Monito r and keybo ard positioned directly in front of the user Monitor scr een at or below eye l evel Feet flat on the f l oor Arms at des k level Wris ts re l axed a nd flat[...]

www .dell.com | support.dell.com SECTION 1 About Y our Computer Finding Inf o rmation and Assi stance Front View of Your Compute r Back View of Your Computer Inside You r Computer[...]

14 About Y our Computer www .dell .com | suppo rt.del l.com Finding Information and Assistance The following table li sts the r esources that Dell provides as support tools. Additional reso urces may b e shipped wit h your compute r system. R esources and Support T ools Resour ce Cont en ts Usin g t he Res ourc e Setup and Qui ck R efer enc e Guide[...]

About Y our Computer 15 Opera ting syst em CD T o reinstal l y our operat in g system, us e the opera t ing system C D that w as shippe d with y our compu ter . NOT E: The operatin g sys tem CD ma y no t includ e all the latest drivers for your co mputer . If you rein stall you r operating system , use the R e sourceCD to reinstall dr ivers for the[...]

16 About Y our Computer www .dell .com | suppo rt.del l.com F ront View of Y our Computer The following figures show the controls and i ndicators located on the front panel of the mini tower a n d des ktop system s. Dell Pr emier Support websit e •S e r v i c e c a l l s t a t u s •T o p t e c h n i c a l i s s u e s b y prod uct • Fr e quen [...]

About Y our Computer 17 Front View of the Mini T ower Chassis NOTE: Before you remove the cove r from the mini tower chas sis, you must first slide the outer padlock ring to the left to unlock the cover release mechani sm. See " Cover Releas e Mechanism (Mini Tower Chassis) ." NOTE: See " Fro nt-Pa nel Indic ators " for a descri[...]

18 About Y our Computer www .dell .com | suppo rt.del l.com Front View of th e Desktop Ch assis NOTE: See " Front-Panel Indi cators " for a description of indicator code s and operatio ns. Controls and Indica tors • Reset b utton — r eb oots (r estarts) t he syst em in a way t hat r educes str ess on system components. Before you push[...]

About Y our Computer 19 •P o w e r i n d i c a t o r — contains an indicator that illuminates in two colors and blinks or r emains solid to indicate dif ferent states. • Diskette-drive access indicator — lights when the drive is reading data from, or writing data to , a disk ette. W ait until this indicator turns off before you remove a dis[...]

20 About Y our Computer www .dell .com | suppo rt.del l.com Back-P anel Connectors and Indicat ors NOTE: See " Back-Panel Ind i cators " for a des cri ption of ind icato r cod es an d operatio ns. Connecting De vices When you connect external devices to your computer's back panel, follow thes e guid eli nes: • Check the documentati[...]

About Y our Computer 21 NOTICE: When you disc onnect e xt e r na l d evices from t he back of t he computer , wait 5 secon ds af ter tur ning off th e com puter before yo u reconnect any d evice s to av oid poss ible dam age t o th e sys tem bo ard. Seri al Port Conn ecto rs Default port designations: COM1 for s erial port 1 and COM2 for seri al po[...]

22 About Y our Computer www .dell .com | suppo rt.del l.com PS/2 Mouse Connector Attach the P er sona l System /2 (PS/2) mouse cab l e to the 6-p in mouse connector on the back panel. If your system uses Microsoft W indows, Dell installed the necessary mouse dr ivers on your har d drive. NOTE: Th is connector is sim ilar to the k eyboard conn ector[...]

About Y our Computer 23 NOTICE: Do not connect a modem cable to the network adapter . V oltage from tele phone communic ation s can damag e t he network adapte r . Netwo rk Cabl e R equi rements The NIC connector attaches an unshielded twisted pair (UTP) Ethernet cable to your system. Pr e ss one end of the UTP cable into the NIC connector until th[...]

24 About Y our Computer www .dell .com | suppo rt.del l.com Inside the M ini T ower Chassis NOTE: Before you remove the cove r from the mini tower chas sis, you must first slide the outer padlock ring to the left to unlock the cover release mechani sm. See " Cover Releas e Mechanism (Mini Tower Chassis) ." DC power cab le system board ext[...]

About Y our Computer 25 Inside the Desktop Chassis System Board Components The following figure shows the system board and the location of its principal connectors and components. D DC power ca ble system board exter nally a ccess ible drive bays hard-drive bra cket expansi on-card sl ot s I/O pa nel conn ector s security cabl e slot AC power recep[...]

26 About Y our Computer www .dell .com | suppo rt.del l.com System Boar d Component s 3 4 5 1 2 3 4 1 2 parall e l port conn ector microproce ssor with heat s ink VRM connector primar y EIDE co nnector secondar y EIDE connec tor RIMM sockets (4) diskette-drive connec tor system-boa rd scr ew hole PCI expansion c ard connectors (5) AGP Pro connector[...]

www .dell.com | support.dell.com SECTION 2 Advanced F eatures System Se tting s Manageabil ity Securit y Password Pro tec tion Jumper Set ti ngs Install ing and Confi gur ing Softwar e TAPI Power Management Dell Syst em Ut iliti es[...]

28 Advanced F eatures www .dell .com | suppo rt.del l.com System Settings Each time you start your computer , it compares the installed hardwar e with the system configuration information stor ed in nonvolatile random-access memory (NVR AM). If the syst em detects a discre pancy , it generat es an erro r mes sag e f or ea ch inco rr ect co nfig ura[...]

Advanced F eatures 29 System Setup Screens The system setup screens display the current configuration information for your computer . Information on the screen is or ganized into four areas : • Title — the box at the top of a ll scr eens that lists the com puter system name. • Compute r dat a — two boxes below th e title bo x tha t display [...]

30 Advanced F eatures www .dell .com | suppo rt.del l.com NOTE: For most of the op tions, any c hanges you make are recorded but do not take effect until the next time you boot the computer . For a few options (as noted in the hel p area), the chang es take effect immedi ately . Changing the Boot Sequ ence The boot seque nce allows you to specify t[...]

Advanced F eatures 31 Option s ett ings: • Diskette Drive A: — The system attem pts to boot from the diskette drive. If the system finds a diskette in the drive that is not bootable, an error message appears. If no diskette is in the drive, the system attempts to boot from the ne xt device in the list. • Hard Dr ive — The system att empts t[...]

32 Advanced F eatures www .dell .com | suppo rt.del l.com • On w/ MBA — The integrated net work adapter is enabled with MBA supp ort. • Off — The integrated network adapte r is disabled. NOTE: Y ou must restar t the comput er before Netwo rk Inter face Controll er option settings will take effect. Boot Sequence The Boot Sequence MBA optio n[...]

Advanced F eatures 33 NOTE: Y o u must restart the com puter before Netw ork Int er fac e Contro ller option settings will take effect. Inte gra t ed D e vic es Y ou computer has several integrated devi ces. F or these devices to be accessible to the operating s ystem, the corresponding options in system setup must be configured p roperly . T o ena[...]

34 Advanced F eatures www .dell .com | suppo rt.del l.com Manageability The following systems management applications ar e optional and can be included on your computer when you order it. Y ou can also download the applicat ions from the Dell support websi te and install t hem on yo ur computer . See " Downloading Systems Management Util ities[...]

Advanced F eatures 35 • Access information about your computer , such as how many processors it has and wh at operating sy stem it is r unning • Monitor the status of your computer , such as listening for thermal alerts from temperature probes or hard drive failure alerts from storage devices • Change the state of your computer , such as upda[...]

36 Advanced F eatures www .dell .com | suppo rt.del l.com Security The computer provides the following methods o f physically securing the chassis: • Chassis intr usion detection • Secur ity ca ble slo t and pa dloc k ring Chassis Intrusion Detecti on The chassis intrusion monitor can detect whether the chassis is opened. The Chassis Intrusion [...]

Advanced F eatures 37 NOTE: When the setup password is enabled, you m ust know the setup password befo re you can rese t the Chas sis Intr usion op tion. Security Cabl e Slot and P ad lock Ring These features allow you to attach commercially avai lable antitheft devi ces. See " Security Features ( Mini Tower Chassis) " and " Security[...]

38 Advanced F eatures www .dell .com | suppo rt.del l.com Security F eatures (Mini T ower Chassis) security cabl e slot padlo ck ring[...]

Advanced F eatures 39 Security F eature s (Desktop Chassi s) P assword Protection The computer provides the following types of pas sword protection: •S y s t e m p a s s w o r d •S e t u p p a s s w o r d System P assword System passwords allow only those wh o know the password to have full use of the sy stem. Y our Dell sys tem does not have t[...]

40 Advanced F eatures www .dell .com | suppo rt.del l.com NOTE: Y o u cannot cha nge or enter a new syste m password if ei th er of these options is display ed. • Enabled — a system passw ord is assi gned • Disabled — s ystem passwo rd featur e is disabled by a jumper sett ing on the system boar d NOTE: Y ou can only assig n a system passwo[...]

Advanced F eatures 41 5 T o confirm your password, type it a second time and press <Enter>. The pass wor d setting changes to Enabled . Y our syste m passwor d is now set; you can exit sy st e m setup and begin using your system. P assword protection takes effect when you reboot the system by pressing the reset button or by turning the sy ste[...]

42 Advanced F eatures www .dell .com | suppo rt.del l.com NOTE: T o fur ther protect your syste m from unaut horized ch anges, yo u can use the Password Statu s system setup o ption in conjunct ion with the System Password and Setup Pa sswo rd options . Deleting or Changing a n Existing System P assword 1 Enter system s etup , and verify that P ass[...]

Advanced F eatures 43 2 Highlight Setu p P assword and press the left- or right-arrow key . The syste m prompts you to ente r and verify the passwor d. If a character is illegal for password use, the system emits a beep. 3 T ype in and then verify t he pa ssword. After you verify the passwor d, the Setup P assword setting ch a nges to Enabled . T h[...]

44 Advanced F eatures www .dell .com | suppo rt.del l.com Disabling a F o rgotte n P assword NOTICE: This process erases both th e system and setu p pa sswords. CAUTION: Before you per form this procedure, see " Safety First— For You and Yo ur Com puter ." 1 T urn off the computer and peripherals, disconnect them from t heir electrical [...]

Advanced F eatures 45 System Bo ard Jumpers NOTICE: Ensure that yo ur system is t urne d off before yo u change a jumper setting . Other wis e, damage to yo ur system or u npredicta ble result s may occur . T o change a jumper setting, pull the plug off its pin(s) and ca refully fit it down onto the pin(s) indicated. The following t able list s the[...]

46 Advanced F eatures www .dell .com | suppo rt.del l.com Installing and Configur in g Software See " Resources and Supp ort Tools " for a list of s oftwar e re sources avai lable to you from De ll, including drivers, utilitie s, documentation, and operating system ba ckups. Befor e installing softwar e that was not pr ovided with yo ur D[...]

Advanced F eatures 47 Microsoft ® Wi n d o w s ® and W indows NT ® provide a TSP called Unimodem, which is a " universal" modem service prov ider that supp orts a wide range of commonly used modems. F or more information on Unimodem, see your W indows document ation. When using a T API device other than a modem, such as a P rivate Bran[...]

48 Advanced F eatures www .dell .com | suppo rt.del l.com 6 Rotate the power supp ly back into position, making sure that th e securing tab snaps into place. 7 Replace the comp ute r cover . 8 Reconnect your computer a nd peri pherals to an electrical outlet, and then turn them o n. 9 Instal l the appr op riat e T SP for the T API dev ice. See the [...]

Advanced F eatures 49 7 Repl ac e the com puter cov er . 8 Reconnect your computer a nd peri p herals to an electrical outlet, and then turn them on . 9 Instal l the appr opriat e TSP for the T API dev ices. See the manufacturer ’s document ation and your W indows documentation for more information. P ower Management Y our computer can be set to [...]

50 Advanced F eatures www .dell .com | suppo rt.del l.com • Shutdown . Thi s sleep state removes all power from the system except a small auxili ary amount. A s long as the co mputer r emains connected to an elect ric a l outlet, it can be automa ti cally or remotely sta rted. F or example, the A uto P ower On feature allows the computer to autom[...]

Advanced F eatures 51 Dell Syste m Utilities If you re ceived your compu ter from D ell with the op era ting s ystem preinstalled, Dell also installed the system utili ties . If you are r einstalling the operating system, you also ne ed to reinstall the system uti liti es on your computer . The utilities ar e available on the Dell Res ourc eCD and [...]

52 Advanced F eatures www .dell .com | suppo rt.del l.com[...]

www .dell.com | support.dell.com SECTION 3 Installing Upgrades Computer Cov er Inter ior Serv ice L abel Power Supply Fron t P an e l (M ini T ow e r C h as s i s On ly ) System Memor y Disk Dri ves and Med ia AGP Card Brace (Mini Towe r Chassis Only ) Expansion Cards Micro processo r System Bat tery[...]

54 Installing Upgrades www .dell .com | suppo rt.del l.com Computer Co ver Removi ng the Computer Cover CAUTION: Before you per form this procedure, see " Safety First— For You and Yo ur Com puter ." 1 T urn off the computer and peripherals, and dis connect them from their electrical outlets. 2 If installed, r emove the pa dlock from t [...]

Installing Upgrades 55 Cover Rele ase Mechanism (Mini T ower Chassis) b P ress the cover release butt on located at the b ott om-left cor ner of the front panel (see the following figure). c Rotate the bottom o f t h e c over outw ard, away fro m the c h assis.[...]

56 Installing Upgrades www .dell .com | suppo rt.del l.com R emoving the C over (Mini T ower Chassis ) d Lift the cover away from the chassis. e T urn the computer on its right side befor e you begin working inside the cha ssis. If your c omputer i s a de sktop cha ssis , perform the following steps: a P ress the two cover release buttons located o[...]

Installing Upgrades 57 R emoving the C over (Deskt op Chassis ) c Lift the cov er away fro m the chassis . Rep lacing the Computer Cover 1 Check all cable connections and fold cables out of the way so that they do not catch on the computer cover . Ensure that cables are not routed over the drive cage—the y will pr event the cover from closing pro[...]

58 Installing Upgrades www .dell .com | suppo rt.del l.com ensure that the securing hooks at the botto m of the cover click into pl ace. R eplacing the Cover (Mini T ower Chassis) c Slide the tw o parts of the p adlock rin g together to lo ck the cover re lease mechanism. If your c omputer i s a de sktop cha ssis , perform the following steps: a Ho[...]

Installing Upgrades 59 c Rotat e th e co ver d own war d and into po s iti on. Ens ur e th at t he t wo cover re lease buttons click into place. R eplacing the Cover (Deskto p Chassis) Interior Ser vice L abel A se rvi ce l abel aff ix ed to th e in side of y ou r com put er c over ind ica tes t he location of system board components and connectors[...]

60 Installing Upgrades www .dell .com | suppo rt.del l.com Interior Service L abel (Mini T ower Chassis) Interio r Service L abel (Deskt op Chassis) interior view of lef t side c over ser vice label ser vice label interior view of top cover[...]

Installing Upgrades 61 P ower Supp ly T o access some of the comp onent s on the system board, you may need to rotate th e s ystem pow er supply o u t of the way . CAUTION: Before you perf orm this procedure, see " Safety First— For You and Yo ur Com puter ." 1 T urn off the computer and peripherals, disconnect them from th eir electric[...]

62 Installing Upgrades www .dell .com | suppo rt.del l.com R otating the Power Supply (Mini T ower Chassis) power supply securing tab release latch AC power cable[...]

Installing Upgrades 63 R otating the Power Supply (Desktop Chassis) When you have finished accessing componen ts on the system board, rotate the pow er supply back to its o riginal posi tion until t he r elease lat ch snaps into the sec u r i ng tab. F ront P anel (Mini T ower Chass is Only) CAUTION: Before you perf orm this procedure, see " S[...]

64 Installing Upgrades www .dell .com | suppo rt.del l.com R emoving the Front P anel (Mini T ower Chassis) While pressing the front-panel releas e button, ro tate the top of the p anel outwar d, away from t he chassis. Lift the panel awa y from the chass is. T o repl ace the fron t pa nel, f it th e two front-p ane l r etai ning hoo ks i nto th e [...]

Installing Upgrades 65 System Memor y Y our computer supports Rambus dynamic random-access memory (RDR AM) Rambus in-line memory module s (RIMMs) in 64-, 128-, 256-, and 512-megabyte (MB) capaci ti es (see " Sample Memory Module Configurations "). Each sock et that does not contain a RIMM must contain a Rambus co ntinuity RIMM (CRIMM) . T[...]

66 Installing Upgrades www .dell .com | suppo rt.del l.com RIMM L abel Upgrading Sy stem Memory CAUTION: Before you per form this procedure, see " Safety First— For You and Yo ur Com puter ." CAUTION: RIMMs can ge t ver y hot during system operation. Be sure that the RIMMs have had sufficient time to cool before you touch them. Sample M[...]

Installing Upgrades 67 1 T urn off the computer and peripherals, disconnect them from th eir electrical outlets, wai t a t least 5 s econds , and then remove the computer cover . 2 Rotate the power supply away from th e sys t e m boa rd. 3 If necessary , remove any modules (RIMMs or CRIMMs ) that occupy sockets in whi ch you plan to install the upg[...]

68 Installing Upgrades www .dell .com | suppo rt.del l.com Removi ng a Memory Module NOTICE: B efore disc onne cti ng a pe riph eral from the syste m or r emov ing a componen t fr om the system boa r d, verif y that the standb y po wer indicator o n the system boa rd has turned off . T o locate this in dicator , see " Sy stem Boa rd Components[...]

Installing Upgrades 69 3 P r es s the module straight down into the so ck et until the securing clips snap in to place at t he ends of the module. Installing a Memory Module Disk Drives and Media Installi ng a CD, Z ip, or Other Exte rnally Accessible Drive in a Mini T ower Chassis CAUTION: Before you perf orm this procedure, see " Safety Firs[...]

70 Installing Upgrades www .dell .com | suppo rt.del l.com R emoving a Drive B racket (Mini T ower Chas sis) If a drive is alr eady i nstalled in th e bay and you ar e rep lacing it, disconnect the DC power cable and interface cable from the back of the driv e before removing the bracket from t he bay . T o remove the old drive from the bracket, tu[...]

Installing Upgrades 71 be alig ned an d the tabs on the fron t of the b rack et sh ould be flu sh with the front of the drive (see the f ol lowing figure). Attaching a D rive Bracke t to the New Drive T o further ens ure proper positi oning of the drive in the chassis, insert and tighte n all four screws in the order in which the holes are numbered[...]

72 Installing Upgrades www .dell .com | suppo rt.del l.com Installing the Drive Bracket (Mini T ower Chas sis) 8 Connect the in terface cable for the drive. See " Attaching Driv e Cables (Mini Tower Chassis) ." NOTICE: T o avoid po ssible dama ge, you must match the col ored strip on the inter face ca ble with pin 1 on both the drive an d[...]

Installing Upgrades 73 Attaching D rive Cables ( Mini T ower Chassi s) 10 Ensure that all cables ar e firmly connected. F old cables out of the way to provide airfl ow for the fan and cooling vents. 11 If the chas sis drive bay was pr eviously empty , remove the corresponding insert from the front panel. Hold the front panel w ith the outside facin[...]

74 Installing Upgrades www .dell .com | suppo rt.del l.com 13 Replace the compute r cover , reconnect the computer and periphera l s to th eir elect rica l ou tlets, and turn them on. NOTE: If enabled, the Chassis Intr u sion option will cause the followin g message t o be display ed at the ne xt system st art -up: ALERT! Cover was previously remov[...]

Installing Upgrades 75 3 Remove the dri ve b r acket from the chas sis driv e ba y you want to use. Squeeze toge ther the meta l ta bs that extend from ea ch side of the drive br ac ket, and pull the br acket out of the ba y (see the fol l owi ng figur e). R emoving a Drive B racket (Deskt op Chassis) If a dri ve is alr eady i nstalled in th e bay [...]

76 Installing Upgrades www .dell .com | suppo rt.del l.com See the doc u m ent atio n tha t accomp ani ed the driv e to verify t hat the drive is configur ed for your computer . Change any settings necessary for your configuration. 5 Attach the new drive to the drive bracket. T urn the drive ups ide down, and fit th e bracket on the drive so t hat [...]

Installing Upgrades 77 T o further ens ure proper positi oning of the drive in the chassis, insert and tighte n all four screws in the order in which the holes are numbered (the holes are mark ed "1" through "4"). 6 Slide the new driv e/b racket assembly into the drive b ay until both drive bracket tabs snap securely into place [...]

78 Installing Upgrades www .dell .com | suppo rt.del l.com board. F or more information, see " EIDE De vice Install ation Guidelines ." b If you ar e installing a SCSI de vice, ensur e that the SCSI inte rface cable is properly connected to the interface connector on the SCSI controller boar d. F or more information, see " SCSI Devic[...]

Installing Upgrades 79 11 Replace the computer cover , reconnect the computer and peripherals to th eir elect rica l outl ets, and tu rn th em on . NOTE: If enable d, the Chassis Intru sion option will ca use the follo wing message to be display ed at the ne xt system st art-up: ALERT! Cover was previously removed. 12 If the drive you installed is [...]

80 Installing Upgrades www .dell .com | suppo rt.del l.com 3 Remove the front p anel . 4 Remove the dri ve b r acket from the chas sis . P ull the drive door forward and down until the hard-drive bracket is ejected halfway out of the chassis (see the following figure). Then grasp t he brac ket a nd pull i t comple tely out o f the c hassis. R emovi[...]

Installing Upgrades 81 remove the four screws that secure the drive in the bracket (see the following figure). 5 Unpack the drive and prepare it for installation. NOTICE: Ground yourse lf by tou ching an unpaint ed metal sur face on the back of the com puter . See the documentatio n tha t accomp anied the drive to verify that the drive is configur [...]

82 Installing Upgrades www .dell .com | suppo rt.del l.com NOTE: Orient the drive in the bracket so that its bottom will fa ce the lef t side of the chassis whe n the bracket is installed in the cha ssis. 8 Reinstall the hard-drive bracket in the chassis (see the followi ng figur e). Insert the drive bra cket into the c hassis , sliding it in until[...]

Installing Upgrades 83 Installing the Hard-Dr ive Bracket (Mini T ower Chassis) 9 Connect the inte rface cab le for the drive. See " Attaching Hard-Drive Cables (M ini Tower Chassi s) ." NOTICE: T o avoid po ssible dama ge, you must mat ch the col ored strip on t he inter fac e cable w i th pin 1 on both the d r iv e and sys tem board con[...]

84 Installing Upgrades www .dell .com | suppo rt.del l.com a If you ar e inst alling an EI DE device, ensur e that the IDE int erface cable is properly connected to the EIDE connector on the system board. F or more information, see " EIDE De vice Install ation Guidelines ." b If you ar e installing a SCSI de vice, ensur e that the SCSI in[...]

Installing Upgrades 85 Attaching H ard-Drive Cables (Mini T ower Chassis) 11 Ensure that all cables ar e firmly connected. F old cables out of the way to provide airfl ow for the fan and cooling vents. 12 Ensure that the control panel cable is firmly connected to the system board . The control panel contains the hard-dri ve activity indicator . T o[...]

86 Installing Upgrades www .dell .com | suppo rt.del l.com 13 Replace the front panel. 14 Replace the compute r cover , reconnect the computer and periphera l s to th eir elect rica l ou tlets, and turn them on. NOTE: If enabled, the Chassis Intr u sion option will cause the followin g message t o be display ed at the ne xt system st art -up: ALERT[...]

Installing Upgrades 87 R emoving the H ard-Drive Br acket (Des ktop Chassis ) If a drive is alr eady inst alled in the bra cke t, disconnect th e DC power cable and interface cable from the ba ck of the dri ve before r emoving the bracket from the chas sis. T o remove the old drive from th e bracket, remove the four screws that secure the drive in [...]

88 Installing Upgrades www .dell .com | suppo rt.del l.com 6 Align the screw holes of the drive and bracket, and secure the drive in the bracket using the screws that cam e with the upgra de kit (see the following figure). Installing a H ard Drive in the Br acket (Deskt op Chassis) NOTE: Orient the drive in the bracket so that its bottom will fa ce[...]

Installing Upgrades 89 bay is engaged. Re place the screw holding the drive bra cket to the drive bay . Inst alli ng th e Har d-Dr ive B rack et (De skt op Cha ssis ) 8 Connect the inte rface cab le for the drive. See " Attaching Hard-Drive Cables (Desktop Chassis) ." NOTICE: T o avoid po ssible dama ge, you must mat ch the col ored strip[...]

90 Installing Upgrades www .dell .com | suppo rt.del l.com 9 Connect a DC power cable to the power input connector on the back of the drive (see the following fi gure). Attaching H ard-Drive Ca bles (Desktop Cha ssis) 10 Ensure that all cables ar e firmly connected. F old cables out of the way to provide airfl ow for the fan and cooling vents. 11 E[...]

Installing Upgrades 91 ALERT! Cover was previously removed. 13 Enter s y stem setup , and update the drive settings. After yo u update the system se ttings , e xit syste m setup and r eboot the computer . 14 P artition and logically format the drive be fore proceeding to the next step . See the operating system ’s document ation for instructions.[...]

92 Installing Upgrades www .dell .com | suppo rt.del l.com T o locate the EI D E interface connectors on the system board, see " Sys tem Board Components ." Each EIDE interface connector on the system boar d suppor ts the follow ing: • T wo ch ann e ls, mast er an d sl ave • Logical block addressing (LBA) • PIO Mode 3 and Mode 4 •[...]

Installing Upgrades 93 NOTE: There is no requirement that SC SI ID numbers be assign ed sequential l y or that devic es be attached to the ca bl e in order by ID numbe r . SCSI devices inst alled by Dell ar e configured corr ectly during the manufacturing process. Y ou do not need to set the SCSI ID for these SCSI devices. If you attach a dditional[...]

94 Installing Upgrades www .dell .com | suppo rt.del l.com • After inst alli ng a SC SI h a rd drive , Pr i m a r y D r i v e 0 and P rimary Dr ive 1 should be se t to None in syst em setup . If y ou have any EIDE devices on the second EIDE channel, such as a CD or tape drive, Secondary Drive 0 and/or Secondary Drive 1 should b e set to Aut o . ?[...]

Installing Upgrades 95 R emoving the AGP Card Brace (M ini T ower Chassis) 3 Rotate th e brace up until it disen gages from the card guide at the front of the chass is. Then lift the brace away from the chassi s. T o replace the AGP card brace, perfor m the followi ng s teps: 1 Insert the ta b on one end of the b race into t he slot on the card gui[...]

96 Installing Upgrades www .dell .com | suppo rt.del l.com Expansion Cards The system pro vides e xpansion slots for the following cards: • Up to five 32-bi t, 33-megahertz (MHz) P eripheral Component Interconnect (PCI) expansion car d s. • One 32-bi t AGP card. The exp ansion slot supp orts AGP 4x or 2x P ro 50 modes operating at 1.5 v olts (V[...]

Installing Upgrades 97 Expansion Card T ypes Installi ng an Expansion Card CAUTION: Before you perf orm this procedure, see " Safety First— For You and Yo ur Com puter ." 1 T urn off the computer and peripherals, disconnect them from th eir electrical outlets, wai t a t least 5 s econds , and then remove the computer cover . 2 P repar e[...]

98 Installing Upgrades www .dell .com | suppo rt.del l.com 4 Remove the scr ew that s ecur es the e xpansio n-slot fi ller brack et to the chassis, and remove the bracket from the chassis (see the following figur e). Save the screw to use when installing the expansion car d later in this proce dure. R emoving the Fi ller Bracket CAUTION: Some netwo[...]

Installing Upgrades 99 NOTE: Th e pro cedure for install ing a n expa nsion card i n the desk top chassis is the same as that for the mini tower . Installing an Expansion Card NOTICE: An AGP Pro50 card may use multiple scr ews on its bracke t. Install all screws on th e expansion card’s bra cket. 6 Secure the card's brac ket to the c h a ssi[...]

100 Installing Upgrades www .dell .com | suppo rt.del l.com 9 Replace the compute r cover , reconnect the computer and periphera l s to th eir elect rica l ou tlets, and turn them on. NOTE: If enabled, the Chassis Intr u sion option will cause the followin g message t o be display ed at the ne xt system st art -up: ALERT! Cover was previously remov[...]

Installing Upgrades 101 5 Grasp the car d by its top corners, and ease it out of its connector . 6 If you ar e removing the card permanently , instal l a filler br acket in the empty card-slot opening, using the screw you removed in step 4 . If you nee d a filler br acke t, contact Dell and order p art number 81808. NOTE: Insta lling filler b racke[...]

102 Installing Upgrades www .dell .com | suppo rt.del l.com NOTE: If your Dell micropro cess or upgrade kit includes a re placemen t voltage reg ulator modul e (VRM), fol low the instructions in the documenta tio n that came with th e upgrade ki t. CAUTION: The p rocessor can get v ery hot during system operation. Be sure that the processor has had[...]

Installing Upgrades 103 R emoving the Airflow Shroud (Mini T o wer Chassis) releas e tabs (2) air fl ow shroud micropr ocessor with h e at sink anchor tabs (3)[...]

104 Installing Upgrades www .dell .com | suppo rt.del l.com R emoving the Airflow Shroud (Desktop Chassis) 4 Remove the microprocessor heat sink: a F or each of th e meta l clip s that secur e the heat sink t o the microprocessor , press down on the clip’s latch to release it from the heat-sink retention base. Then lift the clip away from the hea[...]

Installing Upgrades 105 NOTE: Y our micropro cessor upgr ade kit sho uld inclu de a replacem ent microprocessor hea t sink and two replacem ent securing clips. NOTICE: Do not discard t he origin al microprocesso r heat si nk or securing clips unless you are insta lling a microprocessor up grade kit from De ll. If you are not installing a microp roc[...]

106 Installing Upgrades www .dell .com | suppo rt.del l.com Y our microprocessor uses a zero insertion force (ZIF) sock et with a lever -type handle that secures or r e leases the microprocessor . T o remove th e microprocessor , pull the sock et lever st raight up until the microprocessor is r eleased. Then r emove the microprocessor from the sock[...]

Installing Upgrades 107 NOTE: Pin 1 of the microprocessor is indicated by a sma ll dot or a triangle in one corner of the microprocessor . Pin 1 o f the socket is indicate d by a small tria ngle in o ne corner of the sock et. See " Replacing the Microproc essor ." c Carefully set the microprocessor in the socket and press it down lightly [...]

108 Installing Upgrades www .dell .com | suppo rt.del l.com NOTICE: If you are not installing a microproce ssor upgrade kit from Dell, reuse the origin al heat si nk and secu ring c lips w hen r eplaci ng the microprocessor . a Remove the fil m covering t he therma l grease on the bott om of the heat sink. b Lower the heat si nk to th e microproces[...]

Installing Upgrades 109 Time-of-day not set - please run SETUP program or Invalid configuration information - please run SETUP program or Strike the F1 key to continue, F2 to run the setup utility CAUTION: There is a danger of th e new battery exploding if it is installed incorrectly . R eplace th e battery only with th e same or equivalen t type r[...]

110 Installing Upgrades www .dell .com | suppo rt.del l.com Replacin g th e Syst em Ba tter y 5 Replace the compute r cover , reconnect the computer and periphera l s to th eir elect rica l ou tlets, and turn them on. NOTE: If enabled, the Chassis Intr u sion option will cause the followin g message t o be display ed at the ne xt system st art -up:[...]

www .dell.com | support.dell.com SECTION 4 T echnical Specifications[...]

112 T echnical Specificat ions www .dell .com | suppo rt.del l.com Processor Microprocessor type Intel ® Pe n t i u m ® 4 microproce ssor . Design provides for futur e Dell- supported upgrades. A s lower compatibilit y speed can be s et throug h system setup . Intern al cach e 8-kilo byte (KB) firs t-le vel L2 cache memory 256-KB pipeli ne d-burs[...]

T echnical Specifications 113 Audio Audio type Soundbl ast er emu lation Audio controller Analog Devices AD1885 A C97 Codec Ster eo conver sion 16 bits (analo g-to- digi tal a nd d igital -to- analo g) Interfaces: Internal PCI bus/AC97 Extern al line-i n jack; li ne-out/ speaker jack; microph one jack Expa nsio n Bus Bus types PCI and AG P Bus sp e[...]

114 T echnical Specificat ions www .dell .com | suppo rt.del l.com Ports Externa lly ac ce ss ib l e: Seri al (DTE) two 9-pi n connect o r s; 16550-com patible P arallel one 25-hole connector (bidir ectional) Vid eo one 1 5-hole conn ector (on vi deo ca rd ) Network in te rface controller (NIC) RJ45 conne ctor P ers onal System/2 (PS/2) -style keyb[...]

T echnical Specifications 115 Controls a nd Indica tors Rese t control push but ton P o wer con trol push but ton P o wer indica tors green ind icator; blinkin g green in sleep s tate; dual -color ind icator on fro n t panel—green for power , yellow for diagnos ti cs Hard-drive acces s indicator green indicat or Lin k in tegrit y and speed indic [...]

116 T echnical Specificat ions www .dell .com | suppo rt.del l.com Enviro nmental T emperature: Operating 10° to 3 5°C (50° to 95 °F) Stor age –40 ° to 65 ° C (–40 ° to 149° F) Relati ve h umidity 20% t o 80% ( nonc onden sing) Maximum vibration: Operating 0 .25 gravities (G ) at 3 to 200 Hz at 0. 5 octave/minute (min) Stora ge 0.5 G at[...]

www .dell.com | support.dell.com SECTION 5 Solving Problems Before You Be gin Dell Diagnostics Messages and Cod es Software Pr oblems[...]

118 Solving Problems www .dell .com | suppo rt.del l.com Before Y ou Beg in This sectio n describes syst em and softwa re pr oblems, offers corr ective actions, describes the Dell Diagnost ics utility , and provides syst em messages and codes. Befor e you call Dell for t echnical assist ance, complete the following tasks to help yo u resolve comput[...]

Solving Problems 119 Po w er P r o bl e m s The power indicator on the front panel communicates codes that can help you determine w h ethe r there is a problem with your comput er . The following table lists the codes for the po wer indicator . F or more information, see " Diagnostic Indicators ." Basic Checks: • T e st the electri cal [...]

120 Solving Problems www .dell .com | suppo rt.del l.com • Connect the comput er power cable directly to an electrical outlet to ensure that the computer turns on. Do not connect it to a pow er protection device, uninterruptible power s upply (UPS), power strip, or extension cor d. • Ensure that all power cables are firml y connected, verify in[...]

Solving Problems 121 Basic Checks: • R un the monitor s elf - t est as instr u c ted in the monitor us er ’s guide. • Connect the monitor po wer cable directly to an electrical outle t to ensur e that th e moni tor t urns on . Do n ot con nect it to a power protecti on devi ce, UPS , power st rip, or extensio n c ord. • Ensure that the moni[...]

122 Solving Problems www .dell .com | suppo rt.del l.com 2 Allow 1 mi n ute for th e com p ute r to in itia liz e its compo nen ts , an d then adjust the monitor's brightness and contrast controls. Is the monitor readab le? Ye s . The problem is resolved. No . Go t o step 3 . 3 T urn off nearby fans, l ights, lamps, or other electrical devi ce[...]

Solving Problems 123 • If the monitor display is blank, the comput er may be in suspen ded, or hibernate, state. P ush and rel ease the po wer butto n, move the mouse, or press a k ey on the keyboard to bring the comput er out of the suspended state. • Disconnect the monit or interface cable from the computer and check the cable connector for b[...]

124 Solving Problems www .dell .com | suppo rt.del l.com Is the monitor readab le? Ye s . The monitor is working properly . There may b e a problem wit h the video card in the original computer . Go to step 5 . No . The moni tor may be defective. See " Mo nitor Prob lems ." 5 T urn off the computer and monitor , wait at least 30 seconds, [...]

Solving Problems 125 – Ensure tha t external audio devices ar e connected to the microphone, line-out/speak er , or line-in connectors on the syste m back p anel . – Ensure that the speaker cable is firmly conne cted to the com puter . – T e st the electrical outlet : verify that the s peakers ar e connected to a working electrical outlet. ?[...]

126 Solving Problems www .dell .com | suppo rt.del l.com Is the device working properly? Ye s . The problem is resolved. No . Go t o step 3 . 3 R un the Misc. PCI Devices te st s in the Dell Di agnostics . Did the test s complete success fully? Ye s . The controller is working properly . Go to the next question. No . Contact Dell for technical assi[...]

Solving Problems 127 Ye s . The problem is r esolved. No . Go t o step 2 . 2 Run the printer's se l f-test. Does the self -test complete successfully? Ye s . Go to step 3 . No . The pri nter is pr obably defective. If you b ought the printer from Dell , contact Dell for technical assistance. If you did not, tak e it to an authorized service ce[...]

128 Solving Problems www .dell .com | suppo rt.del l.com • If the cab le is not damaged, ensure that it is firmly connect ed to the computer . • T e st the elect rical outlet. V erify that the device is connected to a working electrical ou tlet. • V erify that the device is tur n ed on . • Check for interference: electrical appliances on th[...]

Solving Problems 129 No . Go t o step 4 . 4 T urn off the computer and the device, swap the device's cab le with a known working cable, and th en turn on th e computer and the devi ce. Is the dev ice working properly? Ye s . Y ou ne ed a new dev ice cable. Con tact Dell for technical assista nce. No . Go t o step 5 . 5 T urn off the computer a[...]

130 Solving Problems www .dell .com | suppo rt.del l.com No . Go t o step 2 . 2 If you ar e using a PS/2 mouse, run the Mouse test in the P o int ing Devices device group in the Dell Diagno stics . Did the test s complete success fully? Ye s . Go to the next question. No . Contact Dell for technical assistance. Do you have another computer that is [...]

Solving Problems 131 • Ensure that the cable is firmly connected to the computer . • If you are using a USB k eyboar d, ensure that you connect to one of the P ort 1 USB connectors on the s ystem back panel (see " Back-Panel Connectors and Indicators "). • If you ar e using a PS/2 k eyboard that can be configured with various swit c[...]

132 Solving Problems www .dell .com | suppo rt.del l.com Ye s . T urn off the computer , w ait at least 30 seconds, and disconnect the k eyboar d. Go to step 6 . No . Contact Dell for technical assistance. 4 T urn off th e original compute r , wait at le ast 30 seconds, and disconnect the keyboard. 5 T urn off your other computer , wait at least 30[...]

Solving Problems 133 • T ry a different disk e tte in the drive. If the new diskette works, the original one may be defective. • T e st the diskette drive access in dicato r by using one of the following methods: –U s i n g M S - D O S ® , insert a diskette into the drive, ty pe dir a: at the pro mpt, a nd pr ess < Enter> . – Using M[...]

134 Solving Problems www .dell .com | suppo rt.del l.com Ye s . See " System M essages " for an e xplanation of the messa ge, and then g o to step 5 . No . The prob lem is r esolved. 5 Insert a bootable diskette into the diskette drive and re boot the computer . Does the drive b oot the operating sys tem? Ye s . The problem is probably r [...]

Solving Problems 135 Ye s . The problem is r esolved. No . Go t o step 2 . 2 T e st the hard drive by using one of the fo llowi ng met hods: • F or MS-DOS, run the ScanDisk utility by typing scandisk x: at an MS-DOS promp t, wh ere x is the hard drive letter , and press <Enter>. • F or Microsoft W indows, run the ScanDisk utility by click[...]

136 Solving Problems www .dell .com | suppo rt.del l.com 4 T urn off the computer and peripherals, disconnect them from t heir electrical outlets, wai t a t least 5 s econds , and then remove the computer cover . 5 Ensure that the DC power cables from the powe r supply are firmly connected to t he connectors on e ach drive. Also verify that the int[...]

Solving Problems 137 Battery Problems If an error mess age indicates a problem with the battery or if configura tion information is lost from s ystem set up when the computer is turned off, the battery may be defective. CAUTION: Ther e is a dang er of a new ba ttery exp lodi ng if it is incorrectly installed. Replace the batter y o nly with the sam[...]

138 Solving Problems www .dell .com | suppo rt.del l.com Expansion-Card Problems If an error messa ge indicates an e xpansion-card prob lem or if an e xpansion card seems to per form incorrectly or not at all, the problem could be a faulty connection, a conflict with soft war e or other hardware, or a faulty expansi on card . Fi l l o u t th e Dia [...]

Solving Problems 139 No . Y ou may have a faulty exp ansion card. Go to step 8 . 8 T urn off the computer and peripherals, disconnect them from th eir electrical outlets, wa i t a t lea st 5 s econds, and then remove the computer cover . 9 Remove all e xpansion card s ex cept the video car d. NOTE: If your prima r y hard dr ive is conn ected to a d[...]

140 Solving Problems www .dell .com | suppo rt.del l.com • If you ar e using a modem and a netwo rk adapter , ensur e that th e modem cab le is not co nnected to the ne twork ad apter . • Disconnect the net work ca ble from th e computer and check the cable connector for bent or bro k en pins. Check for damaged or frayed cables. • If the cab [...]

Solving Problems 141 Ye s . The problem is r esolved. No . Go t o step 5 . 5 T urn off the com puter , sw ap the netwo r k cable with a known worki ng cable, and then turn on the computer . Is the computer workin g properly? Ye s . Y ou ne ed a new network cable. Contact D ell for technical assista nce. No . Contact Dell for technical assistance. R[...]

142 Solving Problems www .dell .com | suppo rt.del l.com 3 Unplug the AC powe r cable from t he computer , wait approximately 30 seconds, and plug in the A C power cable. 4 P r ess the po wer bu tton to tu rn on the compu ter . NOTICE: If your co mputer is not re spond ing, tu rning off po wer or un pluggin g the powe r cord should b e done o nly a[...]

Solving Problems 143 7 Reinstall all e xpansion car ds. 8 If you hav e a mini tow er chassis, repl ace the A GP card brace. 9 Replace the computer cover , reconnect the computer and peripherals to th eir elect rica l outl ets, and tu rn th em on . 10 Run the System Board Devices test group i n the Dell Diagnostics . Did a n y of th e diagn ost ic s[...]

144 Solving Problems www .dell .com | suppo rt.del l.com Symptoms: • System hangs or locks up, particularly while using a specific device. • Memory parity errors occur on p arity-enabled systems. • Nois e or oth er pr oblems f rom sou nd c ar ds. • Unintelligible characters printed on the p rinter . • Mouse pointer hangs and will not move[...]

Solving Problems 145 • Restart the comp uter . If the prob l em still exists afte r you comp l ete the bas ic ch e cks, fil l o ut the Diagnost ics Checkl ist as you perfor m the following steps. CAUTION: Before you perf orm this procedure, see " Safety First— For You and Yo ur Com puter ." 1 Reboot the comput er . Does the random acc[...]

146 Solving Problems www .dell .com | suppo rt.del l.com • Check the diagnostic indicators to see if th e specific pr oblem is identified. • Ensure that a voltage re gulator module (VRM) is ins talled for the microprocessor . • If a system mess age indicated a problem with the microprocessor , the proc essor ma y ne ed t o be r eplac ed. • [...]

Solving Problems 147 6 Ensure that the microprocessor fan cables ar e firmly connected to the connectors on the syste m boar d. 7 Remove and ins tall the VRM. 8 Repl ac e the com puter cov er . 9 Stand the computer u pright. 10 Reconnect the comp uter a nd devices to their electrical ou tlets , and turn them on. Is the computer workin g properly? Y[...]

148 Solving Problems www .dell .com | suppo rt.del l.com No . Go t o step 5 . 5 P erform the procedure in " Expansion-Card Problems ." Is the computer wo rking properly? Ye s . The problem is resolved. No . Go t o step 6 . 6 P erform the procedure in " Keyboard Problems ." Is the computer wo rking properly? Ye s . The problem is[...]

Solving Problems 149 NOTE: I f you do no t have a spare jump er , you can use the PSWD jump er . However , en sure that you insta ll the PSWD jumper back on th e PSWD pins befo re yo u turn o n the comp uter . 4 Repl ac e the com puter cov er . 5 Reconnect the comp uter a nd peripherals to their el ectri c a l outl ets , and turn them on. 6 Enter s[...]

150 Solving Problems www .dell .com | suppo rt.del l.com • P erform quick checks or extensive tests on one or all devices • Choose the number of times a te st group or subtest is repeated • Display or print t est r esults or save the m in a fil e • Suspend testing if an error is detected o r terminate testing when an adjustable e rror limit[...]

Solving Problems 151 NOTE: Write down your cur rent boo t sequence i n case you want to rest ore it af ter running t he D ell Diag nost ics. 5 P r ess <Al t><b> to e xit system set up and sav e your changes. The computer reboots and the Dell logo screen appears followed by a list of the avai lable languages. NOTE: If you are starting th[...]

152 Solving Problems www .dell .com | suppo rt.del l.com F or more informati on on this uti lity , refer t o the 3Com documentation provided with your computer . • Option 6 – R AID Configurati on Utility : Configures the r edundant array s of independent disks (R AID) subsyste m, if a R AID controller is i nstalled in yo ur computer NOTICE: Thi[...]

Solving Problems 153 • P rogram O ptions : Allo ws you to chan ge the sett ings of th e De ll Diagnost ics. • Exit to MS-DOS : Exits to the MS-DOS pr ompt. 8 Select th e type of te sts t o per form : • T o perform a quick check of your computer or a speci f ic de vi ce, sele ct Quick T est s from the Te s t A l l D e v i c e s or Te s t O n e[...]

154 Solving Problems www .dell .com | suppo rt.del l.com Advanced T esting Screen NOTE: The groups a nd device s listed in your sc reen can var y somewhat base d on the compo nen ts installed in you r computer . Information in the Advanced T est in g screen is presented as follows: • Device Groups — list s the diagnos tic test gr oups in the or[...]

Solving Problems 155 T o select a men u option, press the lef t- or r ight-arrow key to hi ghl i ght the option and press <Enter>, or press the key that corresponds to the highlighted let ter in the categor y title. NOTE: The options displayed on your sc reen should reflect the ha rdware config ura tion of your comp uter . Advan ced T esting [...]

156 Solving Problems www .dell .com | suppo rt.del l.com System Messages If you receive a system message, see the following table for suggesti ons on r esolving pro blems indicate d by the mess age. The syst em messages ar e listed alpha betically . NOTE: If the system m essage you rece ived is not listed in the ta ble, chec k the docum e nt atio n[...]

Solving Problems 157 Alert! System fan not detected. No sy stem fan is inst alled ; system fan has f ailed ; syst em fa n is not conne c te d to th e sys tem boar d. Ensur e that an ope rational syst em fan is instal l ed and conn ected to the sys tem boar d. Alert! Uncorrectable memory error previously detected in XXXXh . F au lty or improperl y s[...]

158 Solving Problems www .dell .com | suppo rt.del l.com Diskette drive 0 seek failure Diskette drive 1 seek failure A cable may be loose, or the system conf igura tion info rmat io n may not matc h th e ha r dwar e con f ig u rati on. See " Diskette Drive Problems ." Diskette read failure A cable may be loose, or the diskette may be f au[...]

Solving Problems 159 Keyboard clock line failure Keyboard controller failure Keyboard data line failure Keyboard failure Keyboard stuck key failure A cable or co nnector may be loose, or the keyboar d or keyboar d/mouse controller may be faul ty . See " Keyboard Problems ." Memory address line failure at address , read value expecting val[...]

160 Solving Problems www .dell .com | suppo rt.del l.com No boot sector on hard drive The syste m conf i g ur at ion information in system setu p may be inco rrect, o r the operat ing syst em may be c orru pte d. Ente r system se tup , chec k th e system configu r a tio n informati on for the hard drive, an d if nece ss ary , correct the informati [...]

Solving Problems 161 Sector not found The o perat ing sy stem is un able to locate a sect or o n th e di sk et te o r h ar d drive. See " Diskette Drive Problems " and " Hard Drive Problems ." Seek error The o perat ing sy stem is un able to find a speci fic tra ck on th e disk e tte or hard drive . If th e err o r is on th e di[...]

162 Solving Problems www .dell .com | suppo rt.del l.com System Beep Cod es When errors occur during a boot routine that cannot be r e ported on the mon itor , yo ur co mput er m ay em it a bee p cod e tha t i dent ifi es t he pr oble m. The beep code is a patte rn of sounds: for example, one beep, followed by a second beep, and then a burs t of th[...]

Solving Problems 163 3-1- 1 S lave DMA regis ter failure Run the System B oard Devices t es ts in the Dell Diagnost ic s , i f poss ible. 3-1- 2 M aste r DMA regist er failure Run the Syst em Board Dev ices te s ts in the Dell Diagnost ic s , i f poss ible. 3-1-3 Master int errupt mask register fail ur e Contact Dell for t echnical assi stance. 3-1[...]

164 Solving Problems www .dell .com | suppo rt.del l.com W arning Message s Y our application p rograms or operat ing system gene rate warning messages to alert you to a possib le proble m and ask you to t ake an action be fore y ou continue. F or example, befor e you format a disk ette, a mes sage may warn you that yo u can lose all da ta on the d[...]

Solving Problems 165 Diagnostic Indicat ors Indicato rs are located on the front panel an d back panel of the chassi s. These indicators communicate diagnostic codes that can help you solve problems with your computer . CAUTION: Before s ervici ng any compon ents inside you r computer , see " Safety First—For You and Your Computer ." Fr[...]

166 Solving Problems www .dell .com | suppo rt.del l.com Back-P anel Indic ators Whe n yo u tur n on you r sy stem , it per for ms a POST , w hic h is a ser ies of s elf- diagnostic checks. A successful P OST ends wi th a single beep that signifie s the start of normal opera tion. If th e system fails to emit the single beep or a p p e a r s t o s [...]

Solving Problems 167 The following table lists the cod es for the back-panel diagnostic indi cators, gives pr obable cause s, and suggests corr ective acti ons. The indica tor patterns are shown as they appear on the b ack of your computer . The indicators ar e la beled to help you match the pattern on your computer with one of the patt erns shown [...]

168 Solving Problems www .dell .com | suppo rt.del l.com P ossi ble memory failure P erform the procedure in " System Memory Probl ems ." P ossibl e e x p ans ion car d failure or conf lict P erform t he procedure in " Expans io n-Car d Pr oble ms " and see " Hardware Conflicts ." P ossibl e video c ar d failur e Resea[...]

Solving Problems 169 SNMP Platform Event T raps Y our system generates simple network management protocol (SNMP) platform eve nt trap (P ET) messages that ar e sent to network manage ment software to in f o r m the network m a nager that s pecific eve nts have occ urred on your system. The following table lists the S N MP platform eve nt tra ps you[...]

170 Solving Problems www .dell .com | suppo rt.del l.com Softw a re Pr obl e ms This section prov ides general guidelines for analyzing softwar e problems. See " Resources and Supp ort Tools " for a list of s oftwar e re sources avai lable to you from De ll, including drivers, utilitie s, documentation, and operating system ba ckups. F or[...]

Solving Problems 171 • After y ou have check ed th e so ft wa r e i n st allat ion di sk ett es o r CD s wit h a virus-sca nning applicat ion program, you s hould disable the virus- scanning application program befor e installing the softwar e. Y ou should also dis able any other applic ation programs t hat ar e "hidden," or operate in [...]

172 Solving Problems www .dell .com | suppo rt.del l.com Error Messages Error messages are produced by the operating syst em, an ap pli c ati on program, or the computer . " Messages and Codes " discusses erro r messages that ar e generate d by the opera ting system. If you r eceive an error me ssage that is not l i sted in " Message[...]

Solving Problems 173 Program Confli cts Some programs may leave portions of their setup information behind, even though you have exited from them. As a r e sult, other programs cannot run. Rebooting your system can confirm whe ther these programs ar e causing the problem . Memor y Address Conflict s Memory addres s conflicts occur when two or more [...]

174 Solving Problems www .dell .com | suppo rt.del l.com BIOS R ecovery Util ity If your system loses power and beep s constan tly but does not boot when power is r estor ed, the BIOS is probab ly corrupted. T o restor e the BIOS, perform the fo llowing steps: 1 Disconnect t he system from its pow er source. 2 Go to a differ ent system that is w or[...]

Solving Problems 175 The system automati cally flashe s th e BIO S from the diskette. 6 When the sys tem begins to r estart and the Dell lo go scr een appe ars, remove the diskette from the diskette drive so that the system does not boot from the diskette again.[...]

176 Solving Problems www .dell .com | suppo rt.del l.com[...]

www .dell.com | support.dell.com SECTION 6 Getting Help Help Overvi ew Dell Contact Numbers[...]

178 Getting Help www .dell .com | suppo rt.del l.com Help Over view This chapter describes the tools Dell provides to help you when you have a problem with your computer . It also tells you when and how to contact Dell for technical or customer assista nce. T echnical Assistance If you need assistance w ith a technical problem, p erform the followi[...]

Getting Help 179 W orld Wide W eb The Internet is your most powerful tool for obt aining information about your computer and other Dell products. Through the Internet , you can access most of the services described in this section, incl uding Auto T ech, T echF ax, order status, technical s upport, and product information. Y ou can access Dell’ s[...]

180 Getting Help www .dell .com | suppo rt.del l.com AutoT e ch Service Dell’s a u tom a ted technica l suppor t se rvice—AutoT ech —p rovid es recorded answers to the questions most fr equently asked by Dell customers. When you call AutoT ech, you use your touch-tone telephone to select the subjec ts that correspon d to yo ur questi ons . Th[...]

Getting Help 181 T o contact D ell’s technical support service, see " Be for e You Call " and then ca ll t he nu mb er f or yo ur c oun try as l ist ed in " Dell Conta ct Numbe rs ." Proble ms With Y our Order If you have a pro blem with yo ur orde r , suc h as miss ing p arts , wrong part s, or incorrect bill ing, contact Del[...]

182 Getting Help www .dell .com | suppo rt.del l.com Returns that are missing any of t he pr eceding r equir ements will be re fused at our r eceiving dock and r eturned to you. Before Y ou Call NOTE: Ha ve your Express Service Code ready when yo u call. The code hel ps Dell’s autom ated-support tele phone system direc t your call m ore efficient[...]

Getting Help 183 Name: _ _______ ______ _______ ____ _______ _______ ____ _______ ___ Date: _ _______ ____ _______ ______ _____ Address: ______ ______ _______ ____ _______ _______ ______ _____ ___ Phon e numbe r: ____ _______ ____ _______ Servi ce t ag (bar cod e on the bac k of the co mputer) : ___ __ ____ ___ ____ __ _____ __ ____ ___ ____ __ ___[...]

184 Getting Help www .dell .com | suppo rt.del l.com Dell Contact Numbers The following table provides country-specific access codes and t elephone numbers, websites, and email address es that you can use to contact Dell. The codes requir ed depend on where you are calli ng from as well as the destination of your call; in addition, each country has[...]

Getting Help 185 Belgium (Brussels ) Inte rnati onal Access Code: 00 Country Code: 32 City Code: 2 T echn ical Support 02 481 92 88 Customer Care 02 481 91 19 Home/Sma ll Bu si ne ss Sale s toll fre e : 0800 16884 Corpor ate S ales 02 481 91 00 F ax 02 481 92 99 Swit chbo ar d 02 481 91 0 0 We b s i t e : http://su pport.euro.dell.com E-mail: tech_[...]

186 Getting Help www .dell .com | suppo rt.del l.com Chin a (X iam en) Country Code: 86 City Code: 592 T echn ical Support t oll free: 800 858 2437 Cust o mer Experien ce toll f ree: 800 858 2060 Home a nd Small Busi ness toll free : 800 858 2222 P re ferr ed Acco unts Divi sion toll fr ee: 800 858 2062 Lar ge C orpo rat e Acc ounts toll free : 800[...]

Getting Help 187 Fr a n c e ( P aris/ Montpel lier) Inte rnati onal Access Code: 00 Country Code: 33 City Code: (1) (4) Home and Small Business T echn ical Suppor t 0825 3 87 270 Cust omer Ca re 0825 8 23 833 Switc hboard 0825 0 04 700 S w i t c h b o a r d ( A l t e r n a t i v e ) 0 49 97 54 00 0 Sales 082 5 004 700 F ax 0825 004 7 01 We b s i t [...]

188 Getting Help www .dell .com | suppo rt.del l.com Hong K ong Inte rnati onal Access Code: 001 Country Code: 852 T echn ical Suppor t toll free: 8 00 96 41 07 Custom e r Serv i c e (P enang, Mala ys ia) 6 04 633 4949 T r a n s a c t i o n S a l e s t o l lf r e e :8 0 09 64 1 0 9 Corporate Sales toll free: 800 96 4108 Ireland (Cherrywood) Inte rn[...]

Getting Help 189 Japan (Kawasak i) Inte rnati onal Access Code: 001 Country Code: 81 City Code: 44 T echn ical Support (Server) toll free: 0120-1984 -35 T echn ical Support (Dimen sion™ and Ins piron™) T echn ical Suppor t Outside of Japan (Dime nsion and Inspiron) toll f re e: 0 120-1 982-2 6 81-44 -520- 143 5 T echn ical Support (Dell Precisi[...]

190 Getting Help www .dell .com | suppo rt.del l.com Latin Amer ica Cust omer T echnica l Support (Austin, T exas , U.S.A.) 512 72 8-4 093 Cust omer Ser v ice (Austin, T exas , U.S.A. ) 512 728 - 3619 F ax (T echnical Support and Customer Servi ce)( A ustin, T exas , U.S .A.) 512 728- 388 3 Sale s (Austin , T exas, U.S .A.) 512 7 28-43 97 Sale sF a[...]

Getting Help 191 Mexico Inte rnati onal Access Code: 95 Country Code: 52 City Code: 5 Automated Order -Status Sy stem ( Austin, T exas, U.S.A.) 512 72 8-0 685 AutoT ec h (Automated techni cal suppo rt) (Austi n, T exas, U.S.A .) 512 728- 068 6 Customer T ech ni cal Support 525 228 -78 70 Sale s 525 2 28-7811 or toll free: 91-800-9 00-37 or toll fre[...]

192 Getting Help www .dell .com | suppo rt.del l.com Norway (L ysaker) Inte rnati onal Access Code: 00 Country Code: 47 T echn ical Support 671 168 82 Relational Customer Car e 671 17514 Home/Smal l Busines s Customer C a re 2316 2298 Swit chbo ar d 671 16 800 F ax T echni cal Support ( Upplan ds V asby , Sw ed en) 4 6 0 85 590 05 594 F ax Switc hb[...]

Getting Help 193 South Africa (Joh ann esburg) Inte rnati onal Access Code: 09/091 Country Code: 27 City Code: 11 T echn ical Suppor t 011 70 9 7710 Cust omer Ca re 011 70 9 7707 Sales 011 7 09 7700 F ax 011 706 0 495 Swit chbo ar d 011 7 09 770 0 We b s i t e : http://su pport.euro.dell.com E-mail: dell_za_support@d ell.com Southeast Asia n an d P[...]

194 Getting Help www .dell .com | suppo rt.del l.com Sweden (Upplands V asby) Inte rnati onal Access Code: 00 Country Code: 46 City Code: 8 T echn ical Suppor t 08 590 05 199 Rela t ion a l Custom e r Care 08 590 05 6 42 Home/Smal l Busines s C us tomer Care 08 587 70 527 F ax T echni cal Support 08 590 05 594 Sale s 08 590 05 1 85 We b s i t e : h[...]

Getting Help 195 U.K. (Bracknell) Inte rnati onal Access Code: 010 Country Code: 44 City Code: 1344 T echnical Suppor t (Corporate/Pr eferred Acco un ts /P AD [100 0+ emplo ye es]) 0870 908 0 500 T echni cal S upp ort ( Dir ect/P AD an d Gene ral) 0870 908 0800 Global Accounts Customer Care 0 1344 723186 Home an d Sma ll Busin ess Custome r Care 08[...]

196 Getting Help www .dell .com | suppo rt.del l.com U.S.A. (Austin, T exas) Inte rnati onal Access Code: 011 Country Code: 1 Automated Order-Status System toll free: 1-800-433 -9014 AutoT ec h (for p ortabl e and d eskto p computer s) toll free: 1 -800-247 -9362 Dell Home and Small Business Group (for portable and deskt o p comput ers): Customer T[...]

www .dell.com | support.dell.com SECTION 7 Additional Information Regula to ry Notices ENERGY STAR ® Compliance Limited Warranty and Re turn Poli cy[...]

198 Additional Infor mation www .dell .com | suppo rt.del l.com R eg ulator y Notices Electromagnetic Interference (EMI) is any signal or emission, radiated in fr ee space or conducted along pow er or signal leads, that e ndangers the fun cti oni ng o f a r adi o na vig ati on or ot her sa fety ser vi ce or se riou sly degrades, obstructs, or r e p[...]

Additional Information 199 • Cla ss A is typ ical ly fo r busi ness or in d ust rial envir onme nts . • Class B is typically for r esidential environments. Information T echnology Equipment (ITE), including peripherals, e xpansion car ds, printers, inp ut/output (I/O) devices , monitors, and so on, that are int egrated i nto or connected to the[...]

200 Additional Infor mation www .dell .com | suppo rt.del l.com • This device may not cause harmful interfer ence. • This device must accept any interference r eceived, including interference that may cause undesired operation. Class A This equipment has been tes te d and found to comply with the limits for a Class A digita l device pursuant to[...]

Additional Information 201 The following information is provided on the device or devices cover ed in this document in comp liance with FCC regulations: • Model number: WCP and WCM • Company name: Dell Computer Corporation EMC Engineering Depa rtment One Dell W ay Round Rock, T exas 78682 US A 512-338 -4400 IC Notice (Canada Only) Most Del l co[...]

202 Additional Infor mation www .dell .com | suppo rt.del l.com • EN 55022 — “Limits and Methods of Measurement of Radio Interfere nce Characteristics of Information T echnology Equipment.” • EN 50082-1 — "Electromag netic compat ibility – Generic immunity standard P art 1: Residential, commercial, and light industry ." • [...]

Additional Information 203 EN 55022 Compliance (Czech R epublic Only) VCCI Notice (Japan Only) Most Dell computer systems ar e classified by the V oluntary Control Council for Interfer ence (VCCI) as Class B information technology equipment (ITE). However , the inclusion of certain options can change the rating of some configurations to Class A. IT[...]

204 Additional Infor mation www .dell .com | suppo rt.del l.com This is a Clas s A product based on the standar d of the V oluntary Control Council for Interfer ence (VCCI) for information technology equipment. If this equipment is used in a domestic environment, radio disturbance may arise. When such troub le occurs, the user may be required to ta[...]

Additional Information 205 MIC Notice (R epublic of K orea Only) T o determine which classification (Class A or B) applies to y our computer system (or other Dell digital device), examine the Rep ubli c of Korean Ministry of Information and Communications (MI C) registration la bels located on your computer (or other Dell digital device). The MI C [...]

206 Additional Infor mation www .dell .com | suppo rt.del l.com Class B Devic e Please note that this device has been approved for nonbusiness purposes and may be used in any environment, including r esidential ar eas. P olish Center for T esting and Certific ation Not ice The equipment should draw power from a so cket with an attached protection c[...]

Additional Information 207 Urz¹dze nie powinn o byæ zasila ne z gniazda z przy³ ¹czo nym obwodem ochronnym (gn iazdo z ko³k iem). Ws pó³pracuj ¹ce ze so b¹ urz¹dze nia (ko mputer, moni tor, drukarka) po winny byæ zas ilane z tego sa mego  ród³a. Insta lac ja el ektr yczn a pomi eszc zeni a pow inna zawie ra æ w prze wod zie f azow [...]

208 Additional Infor mation www .dell .com | suppo rt.del l.com Pozosta³e instrukcje bezpieczeñstwa • Ni e na l e ¿ y u ¿ ywa æ w t ycze k a d ap t erow yc h l u b usuwa æ k o ³k a obwodu ochronn ego z wtycz ki. Je¿eli konieczn e jest u¿yci e przed³u¿ acza to nale¿y u¿yæ p rzed³u ¿acza 3 -¿y³owe go z prawid³owo po³ ¹czon ym p[...]

Additional Information 209 BSMI Notice (T aiwan Only)[...]

210 Additional Infor mation www .dell .com | suppo rt.del l.com ENERG Y ST AR ® Compliance Certain configurations of Dell computer systems comply with the requir ements set forth by the E nvironmental Protection Agency (EP A) for energy-efficient computers. If the front panel of your comp uter bears the ENERGY STAR ® Emblem , y our orig ina l co [...]

Additional Information 211 ENERGY ST AR ® Emblem The EP A's ENER G Y ST AR ® Compute rs program is a joint effort betwe en the EP A and comp uter manufacturers to reduce air pollu ti on by promoting energy-efficient computer products. The EP A es timates that use of ENERGY ST AR ® comp ute r products can save computer users up to two billio[...]

212 Additional Infor mation www .dell .com | suppo rt.del l.com This limited warranty does not cover any items that are in one or more of the following categories: s oftware ; exte rnal devices (ex cept as specifically noted); access ories or pa rts added t o a Dell sys tem after t he syst em is shipped from Dell; accessories or p arts added to a D[...]

Additional Information 213 Coverag e Durin g Y ears T w o and T hree During the s econd and third years of thi s limited wa rranty , De ll will pro vide, on an e xchange basis and subject to Dell’s Exchange P olicy in eff ect on the date of the exchange, replaceme nt part s for the Del l hardware product(s) covered under this limited warranty whe[...]

214 Additional Infor mation www .dell .com | suppo rt.del l.com SOME ST A TES (OR JURISDICTIONS) DO NO T ALLOW LIMIT A TIONS ON HOW LONG A N IMPL IED W ARR ANT Y LAST S, SO THE PRECEDING LIMIT A TION MA Y NOT APPL Y TO Y OU. DELL DOE S NOT ACCEPT LIA BILITY BEYOND THE REM EDIES SET FOR TH IN THIS LIMITED W ARRANTY ST A TE MENT OR LIABILITY FO R INC[...]

Additional Information 215 Damage due to shipping the products to you is covered under this limited warranty . Otherwise, this limited warranty does not cover damage due t o e xternal causes, including acci dent, abuse, misuse, problems w ith electrical power , servicing not authorized by D ell, usage not in a ccordance wit h product instructions, [...]

216 Additional Infor mation www .dell .com | suppo rt.del l.com Dell owns all parts r emoved from re paired products. Dell uses new and re conditioned parts made by va rious manufactur ers in performing warranty r epairs and building r eplaceme nt produ cts. If De ll r epairs or re places a produc t, its warr a nty term i s not extended. Coverage D[...]

Additional Information 217 General Provisions DELL MAKES NO EXPR ESS W ARR ANTIES OR CONDITIONS BEY OND THOSE ST A TED IN THIS LIMITED W ARR ANTY ST ATEMENT . DELL DI SCLAIMS ALL OTHER W ARR ANTIES AND COND ITIO NS , EXPR ESS O R I MPL IED, INC LUDING WIT HOU T LIMIT A TION IMPLIED W ARRANTIES AND CO NDITIONS OF MERCH ANT ABILITY AND FI TNESS FOR A[...]

218 Additional Infor mation www .dell .com | suppo rt.del l.com NOTE: If you ch ose one of the ava ilabl e war ranty a nd ser vi ce opt ions in p lace of the standa rd three-year limited war ran ty described in the precedi ng text, the option you c hose will be listed on you r invoice. One- Y ear End-User Manufact urer Gu arant ee (Latin America an[...]

Additional Information 219 Limitation and St atutory Rights Dell make s no other warranty , guarantee or like statement other than as e xplicitly stat ed above, and th is Guarantee is g iven in place of all other guarantees w hatsoever , to t he fullest extent permitted by law . In the absence of applicab le legislation, this Guarant ee will be the[...]

220 Additional Infor mation www .dell .com | suppo rt.del l.com "T otal Satisfact ion" R eturn Poli cy (U.S. and Canada Only) If you ar e an end-user customer who bought new products directly from a Dell company , you may r eturn them to De ll within 30 day s of the date of invoice for a r efund or cr edit of the product purchase price. I[...]